2015 Kia Soul
Problems, recalls and owner-reported issues
Engine is the leading concern among 904 owner complaints filed for this model year. This is the highest complaint count among 16 Soul model years with reports.
Of the 2015 reports, 36 involved a crash and 83 involved a fire. 32 people were injured and 1 person died.
What owners report most often
Recalls and investigations
EngineDec 2, 2020
Kia Motors America (Kia) is recalling certain 2012-2013 Sorento, 2012-2015 Forte and Forte Koup, 2011-2013 Optima Hybrid, 2014-2015 Soul, and 2012 Sportage vehicles. An engine compartment fire can occur while driving.
An engine compartment fire increases the risk of injury.
Kia will notify owners, and dealers will inspect the engine compartment for fuel and/or engine oil leaks, perform an engine test and make any repairs, including engine replacement, as necessary, free of charge. In addition, Kia dealers will update the Knock Sensor Detection System (KSDS) software, free of charge. The recall began January 27, 2021. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC200.
Campaign 20V750000 on NHTSA.gov
EngineFeb 22, 2019
Kia Motors America (Kia) is recalling certain 2012-2016 Kia Soul vehicles equipped with 1.6L Gasoline Direct Injection (GDI) engines. High exhaust gas temperatures may damage the catalytic converter, possibly resulting in abnormal engine combustion and damage to one or more of the engine's pistons and possible piston connecting rod failure.
Piston damage may result in an engine stall, increasing the risk of a crash. A broken connecting rod may puncture the engine block allowing engine oil to escape. The leaking oil may contact the exhaust, increasing the risk of a fire.
Kia will notify owners, and dealers will upgrade the Catalytic Overheating Protection Engine Control Unit logic to prevent overheating of the catalytic converter. In addition, the catalytic converter will also be replaced if it has been damaged. Depending on the extent of any damage, the engine may also be replaced, free of charge. The recall began April 17, 2019. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC176.
Campaign 19V120000 on NHTSA.gov
SteeringSep 29, 2017
Kia Motors America (Kia) is recalling certain 2014-2016 Soul and Soul EV vehicles. The pinion plug may allow the pinion gear to separate from the steering gear assembly.
If the pinion gear separates, steering will be lost, increasing the risk of a crash.
Kia will notify owners, and dealers will inspect and secure the pinion plug or replace the steering gear assembly, as necessary, free of charge. The recall began November 16, 2017. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC155. Note: This recall supersedes campaigns 14V-332 and 15V-736. Vehicles previously remedied under those numbers are being recalled again under this campaign.
Campaign 17V608000 on NHTSA.gov
Vehicle speed control, accelerator pedalMar 2, 2015
Kia Motors America (Kia) is recalling certain model year 2014-2015 Soul and Soul electric vehicles manufactured July 21, 2013, to January 8, 2015. A section of the accelerator pedal may bend and fracture.
If the vehicle has a bent or broken accelerator pedal, the driver may have difficulty accelerating the vehicle, increasing the risk of a crash.
Kia will notify owners, and dealers will add a supporting rubber underneath the pedal stopper, free of charge. The recall began on March 24, 2015. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC116.
Campaign 15V123000 on NHTSA.gov
Representative owner complaints
904 reports, newest first.
Engine, Aug 12, 2019
2015 KIA SOUL WITH 2.0 NU MOTOR. GOT A CALL BACK FROM DEALERSHIP AND 1 1/4 QUART IS NORMAL CONSUMPTION ACCORDING TO KIA. FILED A COMPLAINT WITH BBB AND THE REPLY WAS THE TYPICAL FROM WHAT I HAVE SEEN. THEY WILL BE HAPPY TO TALK TOO ME. IT'S THE TYPICAL RUNAROUND AND I FEEL THEY ARE WAITING FOR NHTSA TO GIVE FINDINGS OF INVESTIGATION BEFORE THEY DO ANYTHING. FAST FORWARD. MY WIFE AND I PURCHASED A 2019 KIA OPTIMA EX. ONLY WITH THE HELP OF THIS WEBSITE FINE OUT THERE IS NOW AN INVESTIGATION INTO THE AIRBAGS WHICH WAS INTIMIDATED BEFORE THE PURCHASE OF THE VEHICLE. THE DEALERSHIP SHOULD LET THE OWNER KNOW OF THE INVESTIGATION AND LET THE CONSUMER DECIDE AFTER THAT. AT THIS POINT I WILL NEVER PURCHASE ANOTHER VEHICLE FROM KIA. THEY HAVE DECEPTIVE BUSINESS PRACTICES AND WARRANTY. THIS INCIDENT HAPPENED IN LATE JULY OR FIRST PART OF AUGUST.
Engine, Aug 9, 2019
I HAVE ALWAYS TAKEN EXCELLENT SERVICE CARE OF MY KIA SOUL, NOW IT HAS ABOUT 72K MILES ON IT. I WAS DRIVING AND HEARD SOME KNOCKING NOISES, A WHOOSHING SOUND, AND THE ENGINE WARNING LIGHT CAME ON. I PULLED OVER AND CHECKED THE OIL, AND IT WAS ABOUT 2.5 QUARTS LOW WITH NO APPARENT LEAKS. I HAD THE CAR TOWED TO OUR INDEPENDENT MECHANIC. HE INSPECTED THE CAR FOR REPAIR NEEDS AND SERVICE ESTIMATE. FOUND THE VEHICLE HAD DROPPED A VALVE, HAD A BROKEN PISTON, AND A ROD BEARING WAS SPRUNG ON THE CRANKSHAFT. HE IS GOING TO TRY TO REPAIR, BUT STATED IF HE COULDN'T REPAIR THEN WE WOULD NEED A NEW ENGINE. HE STATED HE HAD CHECKED WITH KIA, AND THEY WERE NO LONGER MAKING ENGINES FOR THIS PARTICULAR YEAR/MODEL, SO WE'D HAVE TO FIND A USED MOTOR. OF COURSE, I'M UPSET BECAUSE THERE DOES NOT SEEM TO BE ANY CAUSE AS TO THIS FAILURE. I DID SOME ONLINE SEARCHING AND FOUND RECALL SC176 WHICH STATED THAT THE ENGINES INVOLVED WITH THIS RECALL MAY EXPERIENCE INTERNAL DAMAGE TO THE PISTONS AND CONNECTING RODS DUE TO A CONCERN WITH EXHAUST TEMPERATURES. IF SO, THAT WOULD EXPLAIN THE OIL LOSS/BURN. HOWEVER, MY CAR VIN IS NOT BEING INCLUDED IN THIS RECALL. AGAIN, I'M VERY UNHAPPY BECAUSE, UNTIL THIS HAPPENED, I'VE NOT HAD ANY PROBLEMS WITH THE CAR. IF I HAD DRIVEN THE CAR ANY MORE, IT COULD HAVE CAUGHT ON FIRE OR STALLED OUT, OR BOTH, AND I COULD HAVE BEEN IN AN ACCIDENT. WOULD SOMEONE PLEASE LOOK IN TO THIS? I THINK THE RECALL SC176 NEEDS TO BE EXPANDED TO INCLUDE 2015 KIA SOUL + WITH THIS ENGINE. THANKS IN ADVANCE FOR GETTING BACK IN TOUCH WITH ME.
Engine, Aug 8, 2019
2015 KIA SOUL. CONSUMER WRITES IN REGARDS TO ISSUE WITHIN THE ENGINE COMPARTMENT WHICH RESULTED IN A VEHICLE FIRE. *LD THE CONSUMER STATED THE VEHICLE SAT UNTOUCHED, ON THE DEALERSHIPS PARKING LOT, AWAITING ENGINE REPLACEMENT FOR 2 DAYS WHEN IT SUDDENLY ERUPTED IN FLAMES. *JS
Engine, Aug 6, 2019
WENT TO KIA DEALERSHIP FOR OIL CONSUMPTION TEST ON 2015 KIA SOUL. VEHICLE HAS USED 1 1/4 OF OIL IN ABOUT 3500 MILES. FIRST TIME THE KIA TECH SAID TO CHECK PCV VALVE WHICH WAS FINE. AT THIRD TIME WITH 3/4 CONSUMPTION KIA DIDN'T SAY TO CHECK ANYTHING ELSE. ASKED WHAT WAS GOING TO BE DONE BECAUSE THE MOTOR WILL NOT FIX ITSELF ON 8/1/19. AS OF TODAY CALLED THE DEALERSHIP AND NO ANSWER, KIA IS NOT HONORING THERE ALLEGED 10 YEAR 100,000 WARRANTY. I FEEL THEY HAVE TOLD THERE DEALERSHIPS NOT TO DO ANY MOTOR WARRANTY WORK UNTIL INVESTIGATION IS DONE LEAVING CONSUMER IN LIMBO.
Engine, Jul 30, 2019, fire
TL* THE CONTACT OWNS A 2015 KIA SOUL PLUS. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, THE VEHICLE EXPERIENCED LOSS OF POWER JERKING AS WELL AS SMOKE COMING FROM THE ENGINE WITH THE TRACTION CONTROL WARNING LIGHT ILLUMINATED. THE CONTACT IMMINENTLY VEERED TO THE SHOULDER OF THE ROAD TURN THE VEHICLE OFF AND OPEN THE HOOD NO FLAMES. THE CONTACT MENTIONED THAT THE TEMPERATURE GAUGE DID NOT INCREASE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE VEHICLE WITH THE PISTON CONNECTING ROD FAILED AND DISTORTED THE STARTER AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT NEEDED TO TAKE THE VEHICLE TO A KIA DEALER FOR A DIAGNOSTIC TESTING. THE FAILURE MILEAGE WAS 84,000.
Engine, Jul 29, 2019
TL* THE CONTACT OWNS A 2015 KIA SOUL. AFTER THE VEHICLE HAD BEEN PARKED FOR AN HOUR, THE CONTACT NOTICED A LARGE OIL LEAK UNDERNEATH THE VEHICLE AND IT WAS INOPERABLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS THEN TOWED TO AN UNKNOWN KIA DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 80,078.
Engine, Jul 29, 2019
KIA NOT HONORING ALL THE RECALL FOR 2015 SOUL- KIA SERVICE DEPARTMENT STATED MY CATALYTIC CONVERTER NEEDED WORK LAST YEAR. WHEN I TOOK MY CAR TO THE SAME SERVICE DEPARTMENT THAT HAS WORKED ON MY CAR FOR YEARS FOR THE RECALL (UPLOADING MY RECEIPT), MY CAR WOULD ONLY GO UP ABOUT 1 TO 2 MPH, AND NOW THEY ARE STATING NOTHING'S WRONG WITH THE CATALYTIC CONVERTER. MY VEHICLE TOWED TO A SECOND KIA SERVICE DEPARTMENT, AND THEY NEVER CHECKED THE CATALYTIC CONVERTER SAYING IT'S THE FUEL INJECTION, NOT THE CATALYTIC CONVERTER. ALSO, THEY GAVE AN ESTIMATED 600 TO 900 DOLLARS TO FIX IT. I HAD THE CATALYTIC CONVERTER PULLED BY A LICENSED MECHANIC SHOP, AND THAT STATED IT IS THE CATALYTIC CONVERTER AND THE PART ALONE IS 1100 DOLLARS. I'M UPLOADING A PICTURE OF THE CATALYTIC CONVERTER PULLED OFF MY CAR IT HAS GRAY LOOKING DUST AND IS CLOGGED. I NEED MY CAR; DO I PAY FOR THIS SHOP AND FIGHT FOR MY MONEY BACK? I STILL OWE 15,000 DOLLARS ON THIS CAR.
Engine, Jul 23, 2019
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT TOOK THE VEHICLE TO JENKINS KIA OF OCALA (2305 SW COLLEGE ROAD, OCALA, FL 33471) TO BE DIAGNOSED BECAUSE IT WAS CONSUMING AN EXCESSIVE AMOUNT OF OIL AND MADE A KNOCKING SOUND. THE DEALER WAS UNABLE TO FIND ANY FAILURES. THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND HAD BEEN THERE EVER SINCE JULY 13, 2019 TO HAVE THE ENGINE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 58,000.
Air bags, Jul 22, 2019, crash
TL* THE CONTACT OWNED A 2015 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT ABOUT 65 MPH, THE VEHICLE CRASHED INTO THE REAR PASSENGER'S BUMPER OF THE VEHICLE IN FRONT WHICH STOPPED ABRUPTLY. NONE OF THE AIR BAGS DEPLOYED. THERE WAS NO WARNING. THE CONTACT SUSTAINED INJURY FROM THE SEAT BELT STRAP ON THE LEFT SHOULDER. THE CONTACT WENT TO AN URGENT CARE THE NEXT DAY. THERE WAS NO POLICE REPORT. THE CONTACT STATED THAT ONE PASSENGER IN THE OTHER VEHICLE SUFFERED A WHIPLASH. THERE WAS NO FURTHER DETAIL ON THE INDIVIDUAL. THE VEHICLE WAS TOTALED AND WAS TOWED TO A BODY SHOP. THE DEALER WAS NOT CALLED. THE MANUFACTURER WAS CALLED BUT THE CONTACT WAS NOT CALLED BACK. THE FAILURE MILEAGE WAS APPROXIMATELY 97,000.
Exterior lighting, Jul 22, 2019
THE HOUSING UNIT FOR THE LEFT HEADLIGHT MELTED CAUSING THE HEADLIGHT NOT TO FUNCTION. THE LIGHT IS NOT BURNT OUT. THE LIGHT IN THE HOUSING IS THE ORIGINAL FACTORY LIGHT. THE KIA DEALERSHIP WILL NOT RECOGNIZE THIS AS EQUIPMENT MALFUNCTION. TH DEALERSHIP STATED THERE HAS ONLY BEEN A RECALL ON THE SORENTO MODEL FOR THAT PROBLEM.
Fuel/propulsion system, Jul 18, 2019
65K MILES, 4 YEAR OLD CAR AND ONE DAY IT JUST QUIT WORKING AND HAD NO OIL AND THE ENGINE WENT BAD
Seat belts, Jul 18, 2019
TL* THE CONTACT OWNS A 2015 KIA SOUL. THE CONTACT STATED THAT THE PASSENGER SIDE SEAT BELT SEIZED AND WAS INOPERABLE. LEITH AUTO PARK KIA (LOCATED AT 5330 ROLESVILLE RD, WENDELL, NC 27591, (919) 200-0560) WAS CONTACTED BY PHONE AND INFORMED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 69,000.
Engine, Jul 17, 2019
ON THE 4TH OF JULY I WAS TRAVELING ON THE HIGHWAY AND MY CAR STARTED TO SLOW DOWN A LITTLE BIT DIDN'T THINK ANYTHING OF IT PUSHED DOWN ON THE GAS TO PICK SPEED BACK UP, GOT OFF OF MY EXIT, I CAME TO A FULL STOP WENT TO GO AND MY OIL LIGHT WAS FLASHING THE ENGINE HAD A HORRIBLE TICKING NOISE. I PULLED INTO THE PARKING LOT CHECKED MY OIL, I HAD NONE. I THEN GOT A RIDE TO THE STORE WE FILLED THE OIL BACK UP TURNED ON THE CAR AND THE ENGINE NOISE WAS EVEN LOUDER I THEN QUICKLY TURNED IT OFF. I LEFT THE CAR IN THE PARKING LOT OVER NIGHT GOT IT TOWED TO KIA OF DARTMOUTH WHERE THEY TOLD ME I HAD NO DAMAGE OR LEAKS BUT I NEEDED A NEW ENGINE $6,000 TO RE-PLACE SINCE I AM SECOND OWNER THE WARRANTY RUNS OUT AT 60,000 MILES AND I AM AT 69,295 THEY WON'T PAY FOR IT. TIRED TO GET ME INTO A NEW CAR BUT THEY COULDN'T SINCE I DON'T HAVE 6,000 FOR A NEW ENGINE AND I OWE $7,000 ON THE CAR. I HAD THE CAR TOWED TO A SAFE PLACE WHERE I NOW STILL HAVE TO PAY THE LOAN AND INSURANCE FOR IT TO SIT. I HAVE BEEN IN CONTACT WITH KIA CONSUMER THEY TOLD ME THEY WOULD GIVE ME AN ANSWER BY TUESDAY 7/16 NO ONE CALLED. I CALLED TODAY 7/17 THE WOMEN I SPOKE WITH SAID SHE TRIED TO FIND THE REP I SPOKE WITH BEFORE BUT COULDN'T SHE WOULD SEND HIM AN EMAIL TO CALL ME WHICH HE DID AND ALL HE SAID WAS THE TOWING COMPANY WOULDN'T GIVE HIM ANY INFORMATION I TOLD HIM I USED AT&T ROADSIDE IF THAT HELPS HE SAID YES HUNG UP ON ME AND HASN'T CALLED BACK. I HAVE KEPT UP WITH ALL MY OIL CHANGES AND ROUTINE MAINTENANCE AT QUIRK KIA IN BRAINTREE, HAVE ALL MY RECEIPTS TO PROVE IT. I EVEN HAD AN OIL CHANGE AND STICKER SCHEDULED FOR 7/11.
Engine, Jul 16, 2019
TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE DRIVING 40 MPH, THE VEHICLE BEGAN TO HESITATE. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE WOULD NOT ACCELERATE MORE THAN 10 MPH. IN ADDITION, THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT WAS ABLE TO PARK THE VEHICLE AND CHECK THE OIL. THE CONTACT WAS ABLE TO DRIVE HOME AT 30 MPH. THE VEHICLE WAS TAKEN TO FEDERICO KIA (LOCATED AT 1911 E EDWARDSVILLE RD, WOOD RIVER, IL 62095, (618) 216-8080) AND THE FAILURE WAS ASSOCIATED WITH NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE CATALYTIC CONVERTER WAS REPAIRED BY AN INDEPENDENT MECHANIC. AFTER THE REPAIRS, THE CONTACT EXPERIENCED EXCESSIVE OIL USAGE IN THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 125,000.
Engine, Jul 15, 2019
WENT TO GET AN OIL CHANGE AND WAS TOLD TO SEE A MECHANIC BECAUSE CAR SHOULD NOT HAVE LOST AS MUCH OIL AS IT HAD IN A SHORT AMOUNT OF TIME. ABOUT A WEEK LATER, ENGINE BEGAN TO SPUTTER, AND ENGINE LIGHT CAME ON AT A STOP LIGHT, CAR STOPPED AND WOULD NOT START AGAIN. HAD IT TOWED TO A MECHANIC WHO SAID THAT THE ENGINE WAS BLOWN, NOTHING ELSE WRONG WITH CAR.
Exterior lighting, Jul 15, 2019
WHEN DRIVING AT NIGHT TIME THE LIGHTS HAVE BEEN SHUTTING OFF FROM 5 ALL THE WAY UP TO 30 SECONDS AND THEN COMING BACK ON. WHILE DRIVING DOWN ANY GIVEN ROAD
Engine, Jul 12, 2019
MY 2015 KIA SOUL 2.0 WAS ABOUT 5,000 MILES PAST THE OIL CHANGE DATE BUT WAS REGULARLY TOPPED OFF WITH OIL. ON MY WAY HOME FROM WORK, MY VEHICLES ENGINE STARTED THUMPING. NO WARNING LIGHTS CAME ON SO I WASN'T TOO WORRIED. THEN, AS I PULL UP TO A STOP LIGHT, THE OIL PRESSURE LIGHT CAME ON FOR A BRIEF SECOND THEN WENT AWAY. PANICKED, I TRIED TO MAKE IT TO A NEARBY GAS STATION BUT MY OIL LIGHT CAME BACK ON AND THE CAR HAD BEGUN TO SEIZE. I PULL OVER AND CALL A TOW TO TAKE MY CAR TO MY HOUSE. THE DAY PRIOR TO THIS, I HAD CHECKED MY OIL AND IT WAS AT NORMAL LEVEL. AFTER THE ENGINE HAD SIEZED, THERE WAS NO OIL ON THE ENGINE WHATSOEVER. NOW I'M STUCK MAKING PAYMENTS ON A ONCE NICE CAR THAT I NOW CANNOT DRIVE UNTILL I CAN COME UP WITH 6,000 DOLLARS TO REPLACE IT.
Engine and engine cooling, Jul 9, 2019
TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE DRIVING 50 MPH ON THE HIGHWAY, THE VEHICLE FAILED TO ACCELERATE AND STALLED. IN ADDITION, THE OIL AND CHECK ENGINE WARNING INDICATORS ILLUMINATED. THE CONTACT ACTIVATED THE HAZARD LIGHTS AND WAS ABLE TO COAST THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE CONTACT POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED, BUT THE FAILURE RECURRED. THE VEHICLE WAS ABLE TO BE DRIVEN SLOWLY TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS LATER TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED, BUT A FAILURE COULD NOT BE FOUND; HOWEVER, A TUNE-UP AND OIL CHANGE WERE COMPLETED. AFTER THE CONTACT LEFT THE MECHANIC, THE VEHICLE STALLED AND WAS TOWED TO ANOTHER INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BATTERY FAILED. THE BATTERY WAS REPLACED, BUT THEN THE CONTACT WAS INFORMED THAT THE BATTERY WAS NOT THE SOURCE OF THE FAILURE. THE MECHANIC TEST DROVE THE VEHICLE AND INFOMED THE CONTACT THAT THE CATALYTIC CONVERTOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS LATER TOWED TO KIA OF EAST HARTFORD (LOCATED AT 99 ASH ST, EAST HARTFORD, CT 06108, (860) 291-7000) WHERE IT WAS CONFIRMED THAT THE CATALYTIC CONVERTOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 149,000.
Engine, Jul 3, 2019
TL* THE CONTACT OWNS A 2015 KIA SOUL. WHILE DRIVING, THE VEHICLE STALLED AND WOULD NOT ACCELERATE PAST 20 MPH. CARMAX (3147 TOM WATSON DR, TUPELO, MS 38804, (662) 844-1017) INFORMED THE CONTACT THAT SHE COULD NOT TRADE THE VEHICLE IN WITH THE FAILURES AND THEY COULD NOT ASSIST. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO STATED THAT OIL WAS COMING OUT OF THE EXHAUST PIPE AND THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE CONTACT CURRENTLY HAD THE VEHICLE PARKED AT HER HOUSE. THE FAILURE MILEAGE WAS 100,000.
Engine, Jul 3, 2019
MY FAMILY AND I WERE DRIVING DOWN THE ROAD WHEN THE CAR BEGAN MAKING NOISES AND DIED. MY HUSBAND WAS ABLE TO GUIDE THE CAR TO A STOP BUT WE WERE UNABLE TO GET OUT OF THE LANE AND ONTO A SHOULDER. AFTER THREE HOURS, THE CAR WAS TOWED TO THE DEALERSHIP. THE FOLLOWING DAY, WE WERE TOLD THAT THE ROD BEARINGS LOCKED AND WE NEEDED A NEW ENGINE. WE WERE TOLD THAT THERE WAS STILL OIL IN THE CAR AND NO METAL SHAVINGS IN THE OIL PAN SO IT WAS NOT THE RESULT OF POOR MAINTENANCE. THE CAR HAD BEEN IN FOR AN OIL CHANGE AND MAINTENANCE CHECK ON APRIL 3, 2019 AT THE SAME DEALERSHIP. THE SERVICE DEPARTMENT SAID THEY HAVE SEEN THIS BEFORE IN KIAS AND THAT IT SEEMS TO BE A COMMON ISSUE. THE CAR HAS 80K MILES ON IT.
Engine, Jul 1, 2019, fire
TL* THE CONTACT OWNED A 2015 KIA SOUL. THE CONTACT STATED THAT WHEN THE VEHICLE WAS PULLED INTO A PARKING LOT, THE FRONT OF THE VEHICLE EMITTED SMOKE AND IN NO TIME, BECAME COVERED WITH SMOKE. THE CONTACT STATED THAT WITHIN THIRTY SECONDS, THE FRONT OF THE VEHICLE BECAME ENGULFED WITH FLAMES. THERE WAS NO WARNING, EXCEPT THAT THE CONTACT SMELLED A BURNING RUBBER IN THE PAST, BUT DID NOT MAKE ANYTHING OF IT. THERE WAS NO INJURY. THE FIRE WAS EXTINGUISHED BY THE FIRE DEPARTMENT. BOTH POLICE AND FIRE REPORTS WERE FILED. THE VEHICLE WAS TOTALED AND WAS TOWED TO A TOW YARD. THE DEALER WAS NOT CALLED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT SOMEONE WOULD CALL. THE CONTACT WAS NOT CALLED. THE FAILURE MILEAGE WAS APPROXIMATELY 23,997. *BF
Exterior lighting, Jun 28, 2019
HEADLIGHTS MYSTERIOUSLY BEGIN FLICKERING AFTER USING TURN SIGNAL OR FLICKER WITHOUT USING THE TURN SIGNAL. LIGHTS HAVE TURNED COMPLETELY OFF WITHOUT WARNING AT NIGHT CREATING AN EXTREMELY UNSAFE CONDITION.
Other or unspecified, Jun 24, 2019, fire
MY FRIENDS 2015 KIA SOUL CAUGHT FIRE WHILE DRIVING AT HIGHWAY SPEEDS. WE CAN SEE WHERE THERE WAS A RECALL FOR A FAULTY FUEL, I BELIEVE. STRANGELY THOUGH HER VIN WAS NOT INCLUDED IN THE RECALL. THE FIRE STARTED IN THE ENGINE COMPARTMENT AND SHE WAS ABLE TO PULL OFF ONTO THE SHOULDER AND GET OUT BEFORE THE VEHICLE WAS COMPLETELY ENGULFED IN FLAMES. SOMEBODY SHOULD BE INVESTIGATING WHY ALL OF THESE VEHICLES ARE NOT BEING RECALLED.
Engine, Jun 21, 2019
WHILE DRIVING 25 MPH ON CITY STREET, WITHOUT WARNING, CAR STALLED. TOWED TO LOCAL DEALER TO FIND OUT THE ENGINE HAD SEIZED. BOUGHT USED THROUGH A DEALER IN TOWN WITH 102K MILES ON IT, HAVE HAD THE CAR FOR ABOUT A MONTH. EXCELLENT OIL CHANGE HISTORY ON CARFAX.
Electrical system, Fuel/propulsion system, Jun 20, 2019
MY VEHICLE IS HAVING ISSUES STARTING. THE STARTER AND BATTERY HAVE ALL BEEN REPLACED ALREADY. I HAD THE BATTERY REPLACED AND SOON AS I DROVE AWAY IT STALLED AND I WAS STRANDED. I HAVE READ NUMERIOUS COMPLAINTS FROM OTHER VEHICLE OWNERS OF THE SAME VEHICLE. I NEED HELP.