2024 Lexus RX 350
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 57 owner complaints filed for this model year. This is the 3rd highest complaint count among 6 RX 350 model years with reports.
Of the 2024 reports, 1 involved a crash. 6 people were injured.
What owners report most often
Recalls and investigations
No safety recalls on file.
Representative owner complaints
57 reports, newest first.
Engine, Jun 6, 2024
I have purchased a new Lexus RX 350 2024 from South County Lexus in Mission Viejo in March 2024. Upon completion of the purchase, I was informed that I get only one key for the car as there is a shortage of the keys. I was told that it will take a few months to get a 2nd key. Now it is June 6, 2024. I called the Lexus dealership as well as corporate office. I was informed that I probably will get the key in August 2024. I find it absolutely unacceptable. It creates a safety hazard when a 2nd key is not available.
Electrical system, May 31, 2024
The contact owns a 2024 Lexus RX450. The contact stated that upon attempting to enter the vehicle, the vehicle failed to unlock with the key fob, prompting the contact to attempt to manually unlock the vehicle; however, the vehicle failed to unlock. The contact called Roadside Assistance and was determined that the battery was drained and was able to jumpstart the vehicle after using a Slim Jim to open the door. There was no warning light illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The contact was informed that leaving the key near the vehicle would result in inadvertent battery discharge. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 1,500. The VIN was not available.
Other or unspecified, Apr 22, 2024
Lexus is still not providing 2 key fobs on delivery. They are not listing the 2nd Key Program (23LJ01) as a campaign on their vehicle mobile software. The "digital key" is glitchy and not a safe and secure option - it seems to be a way for Lexus to periodically generate more profit at the expense of customer safety and security.
Other or unspecified, Apr 22, 2024
The fonts on the instrument panel are too small to read. Do not have this problem on current 2nd car or other cars driven.
Power train, Service brakes, Mar 22, 2024
I started to notice that when in reverse or coming to a brake at low speeds, the brake pedal and car starts to vibrate/stutter. I have driven hybrids for the last 5 years and never had this issue before. It is very strange that the car vibrates when coming to a stop and it is on going. It happens and then it stops, but always starts up again.
Forward collision avoidance, Mar 16, 2024
Automatic Emergency Braking 6 times on a new car has violently and suddenly engaged at low speeds. Twice in the middle of the street with no obstacles near by.
Air bags, Forward collision avoidance, Dec 27, 2023
The contact owns a 2024 Lexus RX350H. The contact stated that while the vehicle was started, the Forward Collision Avoidance system and air bag warning lights illuminated. The vehicle was taken to a dealer for 17 days, where it was diagnosed that a software update was needed. The vehicle was not repaired. The manufacturer was made aware of the failure and the contact was informed that there was no fix for the failure. The failure mileage was 1,020.