2014 Mazda CX-5
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 377 owner complaints filed for this model year. This is the 2nd highest complaint count among 14 CX-5 model years with reports.
Of the 2014 reports, 7 involved a crash. 6 people were injured.
What owners report most often
Recalls and investigations
Structure, body, hatchback/liftgateSep 6, 2016
Mazda North American Operations (Mazda) is recalling certain model year 2010-2013 Mazda3 and Mazdaspeed3 vehicles manufactured November 18, 2008, to June 8, 2013, 2012-2015 Mazda5 vehicles manufactured October 26, 2010, to June 22, 2015, 2016 CX-3 vehicles manufactured June 1, 2015, to December 26, 2015, and 2013-2016 CX-5 vehicles manufactured December 15, 2011, to December 26, 2015. On the affected vehicles, the lift gate support struts may corrode, possibly causing the struts to break and/or the lift gate to drop unexpectedly.
If the lift gate falls unexpectedly, it may hit the user, increasing their risk of injury.
Mazda dealers will replace the both lift gate supports, free of charge, however parts are not currently available. The recall began April 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9916H.
Campaign 16V644000 on NHTSA.gov
SteeringApr 11, 2016
Mazda North American Operations (Mazda) is recalling certain model year 2016 CX-3 vehicles manufactured June 1, 2015, to December 2, 2015, 2013-2014 Mazda2 vehicles manufactured July 3, 2013, to August 8, 2014, 2014-2016 CX-5 vehicles manufactured January 19, 2013, to December 2, 2015, and 2013-2015 CX-9 vehicles manufactured December 6, 2012, to July 31, 2015. The lower mounting nuts and bolts that attach the front strut assembly to the steering knuckle may loosen, allowing the steering knuckle to separate.
If the steering knuckle separates from the strut assembly, it can cause a loss of steering control, increasing the risk of a crash.
Mazda will notify owners, and dealers will inspect the lower mounting nuts and bolts that secure the front strut assembly to the steering knuckle. If the bolts are loose, they will be replaced and then correctly tightened, free of charge. The recall is expected to begin May 20, 2016. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9316D.
Campaign 16V203000 on NHTSA.gov
Fuel system, gasoline, storage, tank assembly, filler pipe and capFeb 3, 2016
Mazda North American Operations (Mazda) is recalling certain model year 2014-2016 Mazda CX-5 vehicles manufactured June 27, 2013, to February 2, 2016. The affected vehicles have a fuel filler pipe that may rupture in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 301, "Fuel System Integrity."
A rupture of the fuel filler pipe may result in a fuel leak, increasing the risk of a fire.
Mazda will notify owners, and dealers will alter the attachment between the fuel filler pipe and the left rear side of the bracket of the fuel filler pipe, free of charge. The recall began on February 25, 2016. Owners may contact Mazda customer service at 1-800-222-5500, option 6. Mazda's number for this recall is 9216B.
Campaign 16V064000 on NHTSA.gov
Visibility, windshieldJan 19, 2016
Pilkington North America, Inc. (Pilkington) is recalling certain replacement windshields, model FW04026 GTY, manufactured November 23, 2015, to December 16, 2015 for use in Mazda CX-5 vehicles that are equipped with the Smart City Brake Support system. The affected windshields have a bracket mounted on the inside to hold a laser sensor or LIDAR device for the Smart City Brake Support system. These brackets were improperly affixed with only tape instead of tape and urethane and therefore may loosen.
If the bracket loosens or detaches from the windshield, the safety features of the Smart City Brake Support system may be disabled and therefore increase the risk of a crash.
Pilkington will contact the wholesalers and retailers that purchased the windshields to try to identify the affected customers. The affected windshields will be replaced, free of charge. This recall began on February 15, 2016. Owners may contact Pilkington at 1-844-278-7230.
Campaign 16E002000 on NHTSA.gov
Representative owner complaints
377 reports, newest first.
Air bags, Mar 11, 2020
THE AIRBAG WARNING LIGHT HAS COME ON. MY MECHANIC AND OPEN ROAD MAZDA SAID THE SAD CONTROL MODULE IS BAD. DASHBOARD LIGHT GOES OFF WHEN IT'S VERY HOT OUT. IF I DRIVE THROUGH A PUDDLE. I WAS INFORMED THAT THE MODULE IS BEHAVING EXACTLY LIKE THE RECALLED MODULES ON THE VIN NUMBERS BOTH BEFORE AND AFTER MY VIN. I BELIEVE THE MODULE IN MY TRUCK WITH THE ABOVE MENTIONED VIN SHOULD ALSO BE A SAFETY RECALL. MAZDA SAID NHTSA MUST ORDER THEM TO FIX IT AS A RECALL BEFORE THEY WILL FIX IT.
Visibility/wiper, Feb 18, 2020
FRONT WINDSHIELD HAS CRACK RUNNING DOWN WINDSHIELD STARTING AT VERY TOP OF WINDSHIELD BEHIND THE REAR VIEW MIRROR. CAR WAS PARKED OVER NIGHT IN MY DRIVEWAY AND NEXT MORNING CRACK HAS APPEARED. CRACK RUNS DOWN ABOUT 12 INCHES AND HOOKS TO THE SIDE. CAR DID NOT EXPERIENCE ANY ROAD DEBRIES OR EXTREME CONDITIONS TO VALIDATE THE MYSTERIOUS CRACK. UPON FURTHER RESEARCH HAVE LEARNED THAT SEVERAL OWNERS HAVE EXPERIENCED THE SAME ISSUE OF A WINDSHIELD CRACK WITH NO EXPLINATION. MAZDA WILL NOT COVER ANY WARRANTY AND WILL NOT ACCEPT THAT THEY HAVE A WINDSHIELD ISSUE.
Other or unspecified, Jan 15, 2020
WE WERE DRIVING HOME, THIS WAS LATE AT NIGHT, NO TRAFFIC, AND WE HEARD A LOUD BANG, SOUNDED LIKE A GUNSHOT OR EXPLOSION, AFTER WE MADE SURE THE KIDS WERE ALRIGHT, WE REALIZED OUR SUNROOF HAD A BIG HOLE IN IT AND WE WERE SITTING IN SHARDS OF GLASS. THE SUNROOF OPENS 2 WAYS, IT SLIDES BACK OR THE BACK LIFTS UP TO PROVIDE VENTING. THE GLASS WAS LIFTED UP IN THE BACK. AFTER WE REGAINED COMPOSURE AND WERE ABLE TO PULL OFF TO THE SHOULDER ON A 40 MPH ROAD WITH NO TRAFFIC IN SIGHT, WE REALIZED IT LOOKED AS IF THE GLASS EXPLODED IN AN UPWARD MOTION. THE SOUND AND IMPACT AND SHARDS OF GLASS CERTAINLY SCARED AND SCARRED ALL IN THE CAR INCLUDING MYSELF, WIFE AND OUR 6 YEAR OLD DAUGHTER. THE SPECIFICS ARE, WE HAD JUST TURNED LEFT ONTO AN EASTBOUND ROAD, WE HADN'T EVEN GOTTEN UP TO SPEED WHEN THIS HAPPENED. AGAIN, THERE WERE NO OTHER VEHICLES, ONLY OPEN FIELDS, WE STARTED TO THINK THAT SOMEONE HAD TAKEN A SHOT AT US. THIS NEEDS TO BE ADDRESSED NOW.
Power train, Dec 18, 2019
TL THE CONTACT OWNS A 2014 MAZDA CX-5. THE CONTACT STATED THAT THERE WAS A MANUFACTURING ERROR FOR THE UPSWITCH BUILT INTO THE SELECTER LEVER COMPONENT IN THE GEAR SHIFT IN AN AUTOMATIC TRANSMISSION. THE SWITCH WOULD NOT TURN OFF ONE OUT OF EVERY THREE TIMES, WHICH DRAINED THE VEHICLE'S BATTERY. THE MANUFACTURER STATED THAT THEY SAW NO RECALLS FOR THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE CONTACT STILL HAD AN EXTENDED WARRANTY, BUT WOULD NOT COVER THE FAILURE. AN UNKNOWN DEALER ALSO STATED THAT THEY WOULD NOT COVER THE REPAIR COSTS. THE DEALER GAVE THE CONTACT A COPY OF A TECHNICAL SERVICE BULLETIN REGARDING THE FAILURE. THE FAILURE MILEAGE WAS 69,000.
Electrical system, Dec 9, 2019
A SENSOR THAT COMMUNICATES WHAT GEAR THE VEHICLE IS IN IS FAULTY. THE VEHICLE THEREFORE WILL NOT TURN OFF COMPLETELY. THE SENSOR DOES NOT RECOGNIZE THAT THE VEHICLE IS IN PARK. THE AUXILIARY PANEL REMAINS ON, AND THE VEHICLE BATTERY WILL DRAIN. REPEATED RESTATING AND SHIFTING IN AND OUT OF GEAR WILL FINALLY GET THE VEHICLE TURNED OFF. THIS PROCESS SOMETIMES TAKES SEVERAL MINUTES. THIS ISSUE COULD EASILY LEAVE THE DRIVER STRANDED WITH A DEAD BATTERY IF THEY ARE UNABLE TO GET THE VEHICLE TURNED OFF. THE FAULTY SENSOR HAS BEEN CONFIRMED BY A MECHANIC UNAFFILIATED WITH MAZDA.
Visibility/wiper, Nov 29, 2019
CRACKED WINDSHIELD. NO VEHICLES IN FRONT OF ME, ON A CITY STREET. TEMPERATURE OUTSIDE 48-50 DEGREES, INSIDE TEMPERATURE 70 DEGREES. 9:10 A.M. IT RAINED 1/2 HOUR EARLIER. COLD MORNING.
Power train, Electrical system, Electronic stability control (ESC), Nov 29, 2019
THE DASHBOARD INDICATORS SUDDENLY CAME ON ALL AT ONCE WHILE DRIVING ON THE HIGHWAY. AFTER PULLING OVER TO THE BREAKDOWN LANE AND PUTTING IT IN PARL, THE ENGINE WOULD NOT TURN OFF WHEN PRESSING THE ON/OFF BUTTON. AFTER ARRIVING AT OUR DESTINATION, WE NEEDED SEVERAL ATTEMPTS OF PUTTING IT IN DRIVE AND BACK TO PARK BEFORE THE ENGINE FINALLY SHUT OFF. BUT THE DASHBOARD INDICATORS REMAINED ON AND WOULD NOT TURN OFF, DRAINING THE BATTERY ALL THE WAY DOWN. THE FOLLOWING MORNING, WE HAD TO HAVE THE VEHICLE TOWED TO A NEARBY MAZDA SERVICE CENTER.
Other or unspecified, Nov 20, 2019, crash
VEHICLE MOVING UNDER 5 MPH IN A CITY PARKING GARAGE. WHILE ENTERING A PARKING SPACE, THE VEHICLE SUDDENLY ACCELERATED WITHOUT ANY WARNINGS STRIKING THE CEMENT WALL BARRIER AT A DISTANCE OF APPROXIMATELY THREE FEET AWAY. BOTH FOOT BRAKE AND EMERGENCY BRAKE WERE APPLIED. ALL DASH INDICATOR LIGHTS TURNED ON UNTIL AUTO "OFF" BUTTON WAS DEPRESSED. VEHICLE MILEAGE = 37880. NO AIRBAGS WERE DEPLOYED. AUTO WAS TAKEN SAME DAY TO AUTHORIZED (USAA) COLLISION REPAIR FACILITY. REPAIR ESTIMATE AND PHOTOGRAPHS HAVE NOT PROCESSES AT THIS WRITING. DIRVER HAD SEAT BELT ON AND NO INJURIES REPORTED. NO PASSENGERS.
Service brakes, Nov 19, 2019
TL* THE CONTACT OWNS A 2014 MAZDA CX-5. THE CONTACT STATED THAT THE BRAKES MADE A SQUEALING NOISE AND FAILED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO FERRA AUTO GROUP MAZDA (3363 SOUTH ARLINGTON ROAD, AKRON, OH 44312, (330) 645-7275) WHERE IT WAS DETERMINED THAT THE BRAKE PADS WERE WEARING UNEVENLY. THE DEALER FURTHER STATED THAT THE BRAKES REMAINED ENGAGED AND CAUSED THE BRAKE PADS TO WEAR PREMATURELY. THE INNER BRAKE PAD WAS AT A TWO LEVEL AND THE OUTER BRAKE PAD REMAINED AT LEVEL SIX. THE CONTACT WAS INFORMED THAT THE PREMATURE BRAKE PAD WEAR MAY BE CAUSED BY THE CALIPERS AND HYDRAULIC FLEX LINE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 27,000.
Exterior lighting, Nov 10, 2019
THE ENGINE OF MY MAZDA CX-5 2014 TURNED OFF WHEN I GOT HOME BUT I DIDN'T REALIZE THAT ALL THE ACCESSORIES STAYED ON. AS A RESULT, THE CAR DIDN'T START THE NEXT DAY AND IT RAN OUT OF BATTERY. TURNING IT COMPLETELY OFF WAS NOT AN EASY TASK. I HAD TO RESEARCH ONLINE TO FIGURE OUT THE TRICK MOVING THE SHIFT LEVER AND REALIZED THAT THIS IS A VERY COMMON ISSUE. I CHECKED ONLINE AND FOUND A THREAD THAT IS INCLUDED AT THE END OF THIS MESSAGE. MAZDA SHOULD TAKE RESPONSIBILITY AND GET THE CARS FIXED WITH A RECALL BUT IT SEEMS THAT THEY ARE JUST DENYING THE SITUATION. EVEN THOUGH IT DOESN'T REPRESENT A SAFETY ISSUE WHILE DRIVING A CAR, IT DOES REPRESENT A HUGE INCONVENIENCE TO OWNERS, AS WELL AS TIME AND MONEY. THE KNOWN FAULTY PART THAT NEEDS TO BE REPLACED IS THE KDY0-46-040 SWITCH. ONLINE THREAD WITH MULTIPLE COMPLAINTS ABOUT THE SAME ISSUE: HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T49115_DS799849
Other or unspecified, Nov 9, 2019
WHEN PRESSING THE START/STOP BUTTON, THE IGNITION WILL NOT TURN OFF SOME TIMES. ALTHOUGH THE SHIFT LEVER IS IN 'P' POSITION AND THE ENGINE SHUTS OFF NORMALLY, THE IGNITION IS STAYING ON (IN ACCESSORY MODE). PROBLEM IS THOUGHT TO BE A WORN SWITCH UNIT.
Other or unspecified, Nov 1, 2019
MY VEHICLE WILL NOT SHUT OFF COMPLETELY. THE BATTERY TO THE CAR AND ALL OF THE DASH LIGHTS STAY ON WHEN I TURN THE VEHICLE OFF. THIS PROBLEM HAS BEEN HAPPENING FOR OVER 6 MONTHS AND IS HAPPENING MORE FREQUENTLY. I DISCOVERED THAT YOU HAVE TO JIGGLE THE SHIFTER IN PARK MANY TIMES BEFORE TRYING TO SHUT OF THE ENGINE AGAIN. AT TIMES I HAVE TO DO THIS PROCESS 5-6 TIMES TO FINALLY GET MY CAR TO SHUT OFF WHICH IS VERY FRUSTRATING. I HAVE FOUND MANY PEOPLE ON CHAT FORUMS WITH THIS SAME EXACT PROBLEM ON THEIR MAZDA CARS. IT IS BECAUSE OF A DEFECTIVE SHIFTER SWITCH PART KDYO-46-040. MY MAZDA DEALERSHIP IS GOING TO REPLACE THIS PART NEXT WEEK FOR $250. WHEN I CALLED MAZDA CORPORATION THEY WILL NOT DO ANYTHING TO COMPENSATE FOR THIS EXPENSE BECAUSE MY VEHICLE IS OVER THE WARRANTY. THIS IS UNACCEPTABLE SINCE MAZDA HAS INSTALLED A DEFECTIVE PART IN NOT JUST MINE BUT MANY PEOPLES CARS.
Service brakes, Oct 24, 2019
AT TIMES THE BREAKS BECOME UNRESPONSIVE TO PRESSURE AND THE PEDAL GOES ALL THE WAY TO THE FLOOR. THE BREAKS HAVE TO BE PUMPED IT ORDER TO GET THEM TO CATCH. SO, I TOOK THE CAR TO A REPAIR SHOP AND THEY CHANGED THE BREAK PADS AND BLEED THE LINES. HOWEVER, AFTER A TEST DRIVE THE ISSUE HAPPENED TO THE MECHANIC AGAIN. AFTER CHECKING THE BREAK SYSTEM AGAIN, THEY FOUND THAT THE VACUUM PUMP IS MALFUNCTIONING. THERE WAS A RECALL FOR OTHER MAZDA CX-5S IN MY MODEL YEAR. BUT MY VIN NUMBER DOES NOT FALL IN THE RECALL. MY AUTO REPAIR PERSON STATED THAT THIS IS SOMETHING THAT SHOULDN'T HAPPEN, AND IS EXTREMELY DANGEROUS.
Seats, Oct 12, 2019
THE DRIVER'S SEAT AUTOMATIC FRONT-TO-BACK ADJUSTMENT BECAME ABRUPTLY NON-FUNCTIONAL ON THE LEFT SIDE, MAKING IT IMPOSSIBLE TO ADJUST THE SEAT TO ACHIEVE A SAFE DRIVING POSITION. THIS WAS NOTED WHILE THE CAR WAS PARKED. NO ACCIDENT HAD OCCURRED AND NO DEBRIS WAS NOTED IN THE TRACK. THE DEALER (NELSON MAZDA COOL SPRINGS) NOTED THAT THE BOLTS/NUTS WERE COMPLETELY BROKEN. DEFECT SEEMS SIMILAR TO THE DEFECT DESCRIBED WITH MAZDA, 2, 3 AND 6 DRIVERS SEATS RECALLED IN 2017. *TR CONSUMER STATED I WANTED TO ADD ADDITIONAL INFORMATION TO MY COMPLAINT. I HAVE SINCE COME UPON THIS LINK THAT I BELIEVE DESCRIBES WHAT HAPPENED TO MY SEAT: HTTPS://MAZDA.OEMDTC.COM/511/FRONT-POWER-SEATS-DO-NOT-SLIDE-BACK-AND-FORTH-2013-2016-MAZDA THIS APPEARS TO DESCRIBE A KNOWN MANUFACTURER DEFECT IN DESIGN THAT HAS BEEN ELIMINATED WITH A NEW SEAT BASE DESIGN, THAT IMPACTS DRIVER SAFETY.*JB
Power train, Electrical system, Oct 8, 2019
TL* THE CONTACT OWNS A 2014 MAZDA CX-5. WHILE ATTEMPTING TO TURN THE VEHICLE OFF, THE SHIFTER WOULD NOT IMMEDIATELY CHANGE INTO THE PARK POSITION AND THE VEHICLE WOULD NOT COMPLETELY SHUT OFF. ON SEVERAL OCCASIONS, THE BATTERY DRAINED DUE TO THE FAILURE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER WAS NOT NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS CONTACTED, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 75,000.
Electrical system, Electronic stability control (ESC), Sep 9, 2019
WHEN THE CAR IS PUT INTO PARK IT DOES NOT ALWAYS REGISTER COMPLETELY. THE GEAR IS CLEARLY IN PARK, THE DOORS UNLOCK, BUT WHEN I PUSH THE IGNITION OFF THE RADIO STAYS ON. THIS APPARENTLY HAPPENS TO A LOT OF PEOPLE AND IS A FAULTY AT SHIFTER SWITCH (ACCORDING TO THE INTERNET). IT WILL OFTEN TAKE SOME FIDDLING AND 'AGGRESSIVELY' PUTTING IT INTO PARK SOMETIMES 15 TIMES BEFORE I ACTUALLY GET IT TO SHUT OFF. MAZDA HAS CHANGED THE WAY THEY MAKE THIS PART, BUT HAVEN'T ISSUED A RECALL.
Service brakes, Sep 7, 2019, crash
I HAVE OWNED THIS VEHICLE FOR THREE YEARS AND THE POWER BRAKES HAVE FAILED THREE SEPARATE TIMES. EACH TIME THIS HAPPENS THE PEDAL IS EXTREMELY HARD TO PUSH AND WILL NOT GO DOWN. EACH TIME I WAS DRIVING IN CITY TYPE TRAFFIC. I HAVE TAKEN THE CAR TO JIM ELLIS MAZDA IN MARIETTA GA. THEY WERE UNABLE TO DUPLICATE THE PROBLEM AND RECOMMENDED A BRAKE FLUID FLUSH HAVING SAID THE FLUID WAS DIRTY. ALSO SAID I NEEDED REAR BRAKE PADS DUE TO WEAR BUT THEY WERE FINE.I DID REPLACE THEM WITH NEW AS A PRECAUTION AS I AM A RETIRED AUTOMOTIVE TECHNICIAN. I WILL ATTACH A PHOTO OF THE PADS.THE CAR HAS 49000 MILES ON IT AND WAS PURCHASED CERTIFIED PRE OWNED IN OCTOBER 2016. MY WIFE IS AFRAID TO DRIVE THIS CAR NOW SINCE WE DON'T KNOW WHEN THIS MAY OCCUR AGAIN. EACH TIME THE BRAKES FAILED IT WAS HOT WEATHER AND THE OCCURRENCE WAS SEPT 2ND 2019.
Power train, Aug 27, 2019
CAR DOES NOT COMPLETELY TURN OFF WHEN IGNITION BUTTON IS PUSHED. ENGINE TURNS OFF, BUT ACCESSORIES STAY ON. IT TAKES SEVERAL TRIES TO FINALLY GET COMPLETELY TURNED OFF. THE PROBLEM STARTED 2 WEEKS AGO, AND HAPPENS ON A DAILY BASIS. SPOKE TO MAZDA AND THEY ARE AWARE OF PROBLEM WITH SHIFTER POSITION SWITCH, BUT HAVE NOT ISSUED ANY KIND OF SERVICE LETTER AT THIS POINT. CUSTOMER MUST PAY TO HAVE PROBLEM FIXED.
Power train, Electrical system, Aug 26, 2019
WHEN I TURN OFF THE CAR IT DOESN'T DO IT AND I CAN'T CLOSE THE DOORS I HAVE TO TURN ON AND TURN OFF MANY TIMES UNTIL IT WILL WORK. THE MAIN PROBLEM IS I CAN'T CLOSE THE DOORS
Power train, Aug 24, 2019
I WAS SLOWLY ACCELERATING AWAY FROM A STOP LIGHT IN TRAFFIC ON A 4 LANE HIGHWAY WHEN SUDDENLY THE TRANSMISSION FELT LIKE IT WAS SHIFTING FROM 1ST GEAR INTO REVERSE INSTEAD OF 2ND GEAR. MY AWD AUTOMATIC TRANSMISSION MAZDA SHOOK AND IT FELT LIKE IT WAS SHIFTING FROM 1ST TO REVERSE AND BACK AGAIN REPEATEDLY. I PUT IT IN NEUTRAL AND COASTED THROUGH THE INTERSECTION. I STOPPED IN THE MIDDLE OF THE RIGHT LANE AND CHECKED THE GEAR LEVER WHICH WAS IN DRIVE, NO WARNING OR CHECK ENGINE LIGHTS. I PUT IT IN GEAR AND SLOWLY DROVE FORWARD AND IT STARTED JERKING AGAIN AND I WAS FORCED TO COAST TO A WIDER SPOT SO I WOULDN'T GET REAR ENDED. I HAD IT TOWED BY AAA (THE LOCAL DRIVER REPORTED I WAS THE 6TH MAZDA CX-5 THEY TOWED FOR SIMILAR SYMPTOMS). THEY TOWED IT TO THEIR RECOMMENDED TRANSMISSION SHOP AND AFTER A SCAN, THE MECHANIC COULDN'T FIND ANY CODES. HE TEST DROVE IT AND IT EXHIBITED THE EXACT SAME SYMPTOMS. HE SAID IT WAS PROBABLY ELECTRICAL OR SOFTWARE AND HE COULDN'T FIX IT. I'LL GET IT TOWED TO MAZDA MONDAY. MY WARRANTY FROM CAR MAX RAN OUT 300 MILES AGO, THEY'VE BEEN VERY HELPFUL, BUT NOT MUCH THEY CAN DO UNTIL WE IDENTIFY THE CAUSE.
Electrical system, Aug 17, 2019
MY VEHICLE ELECTRONICS DOES NOT TURN OFF AFTER THE IGNITION IS TURN OFF DUE TO SHIFTER SWITCH - MAZDA (KDY0-46-040). VEHICLE ONLY HAS 40K MILES AND IS A CONCERN FOR NOT HAVING THE VEHICLE LONG. IT'S A SAFETY RISK AND WILL LEAD ISSUES WITH THE TRANSMISSION IN THE FUTURE.
Power train, Aug 5, 2019
2014 MAZDA CX-5 WON'T SHUT OFF. ON TRYING TO TURN OFF THE CAR, THE ENGINE SHUTS OFF BUT THE ELECTRONIC DISPLAY IS STILL ON. IT IS AN ISSUE WITH THE PARKING GEAR SENSOR WHERE THE COMPUTER DOES NOT RECOGNIZE THE CAR IS IN PARKING GEAR. PEOPLE HAVE BEEN SEEING THIS ISSUE FOR ABOUT 2 YEARS NOW AND MAZDA REFUSES TO FIX THE ISSUE. INITIALLY, THE PART WAS NOT AVAILABLE ON THE MARKET BUT WITHIN THE LAST YEAR OR SO, THEY MADE IT AVAILABLE. APPARENTLY, MAZDA ALSO FIXED THE PART FROM THE 2015 VERSION. THE FAULTY NUMBER IS KDY0-46-040. IT IS COSTING CONSUMERS HUNDREDS OF DOLLARS AND TIME TO FIX AN OBVIOUS ISSUE WHICH MAZDA REFUSES TO ACKNOWLEDGE. HERE IS FORUM WITH PEOPLES GRIEVANCES REGARDING THIS ISSUE. EVEN EXTENDED WARRANTY DOES NOT COVER THIS AS PER SOME PEOPLES REVIEWS. I CONTACTED THE EXTENDED WARRANTY DIVISION WITH THIS ISSUE AND THEY REFUSED TO SAY THAT THEY WILL COVER THE ISSUE. THEY ARE ASKING ME TO GO TO A DEALER FOR A DIAGNOSTIC CHECK WHICH WILL COST ME ~$200. HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T49115_DS799849
Electrical system, Aug 1, 2019
WE'VE HAD THIS PROBLEM FOR ABOUT 4-MONTHS AND FINALLY HAD TO TAKE THE VEHICLE TO THE DEALERSHIP TO BE REPAIRED WHICH COSTED ME $340. WE HAD A PROBLEM WITH THE PUSH BUTTON WHICH STARTS AND TURNS THE CAR ON/OFF. IT WILL START FINE BUT WHEN YOU GO TO TURN THE CAR OFF IT KILLS THE ENGINE BUT THE RADIO AND DASH LIGHTS STAY ON ? WE HAVE TO KEEP STARTING THE CAR ABOUT FIVE TIMES AND TRYING TO TURN IT OFF BEFORE IT FINALLY TURNS OFF EVERYTHING COMPLETELY. THIS HAPPENS EVERY TIME WE GET INTO THE VEHICLE. I'M REALLY SHOCKED THAT MAZDA HAS NOT RECALLED THIS PROBLEM ? THE DEALERSHIP ACTED LIKE THEY NEVER SEEN THIS PROBLEM BEFORE ? I HAVE READ HUNDREDS OF COMPLAINTS ABOUT THIS PROBLEM ON NHTSA. PLEASE GET THEM TO RECALL THIS PROBLEM SO I CAN GET MY MONEY BACK ! THX YOU FOR YOUR HELP. I DO HAVE A COPY OF THE INVOICE WHERE I HAD IT REPAIRED.
Other or unspecified, Electronic stability control (ESC), Jul 30, 2019
MY 2014 CX-5 WILL NOT COMPLETELY SHUT OFF. AFTER PUTTING INTO PARK AND PUSHING THE BUTTON TO TURN OFF, THE ENGINE WILL TURN OFF BUT THE AUX POWER TO THE RADIO AND DASH DO NOT TURN OFF. I HAD TO TURN THE CAR BACK ON AND PUT THE CAR IN GEAR AND BACK TO PARK MULTIPLE TIMES BEFORE IT WILL TURN OFF COMPLETELY.
Power train, Electrical system, Other or unspecified, Jul 24, 2019
MY VEHICLE WILL NOT TURN OFF WHEN I PLACE IT IN PARK AND TURN OFF THE ENGINE. IT CAUSES ME TO TURN ON THE ENGINE, MOVE THE VEHICLE'S SHIFT LEVEL, PLACE IT BACK IN PARK, AND TRY TURNING IT OFF AGAIN. SOMETIMES IT TAKES 5 TO 10 MIN OF REPEATING THIS PROCESS IN ORDER TO TURN OFF THE VEHICLE. THIS SEEMS TO BE A KNOWN ISSUE FOR OTHER MAZDA CX-5 OWNERS BASED ON THOUSANDS OF RELATED COMPLAINTS ON FORUMS DATING BACK TO AT LEAST 2015 ON GOOGLE AND BING. THIS EFFECTS THE CARS, BATTERY, ENGINE, SHIFT LEVER, AND ALSO MAKES IT UNCERTAIN IF YOU ACTUALLY HAVE THE CAR TRULY IN PARK OR ON/OFF. THE ISSUE HAPPENED OCCASIONALLY BEFORE BUT IS NOW EVERYTIME I TRYING AND TURN OFF THE VEHICLE! MAZDA USDA IS AWARE OF THE ISSUE NOT TAKING RESPONSIBILITY.