2014 Mazda CX-5
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 377 owner complaints filed for this model year. This is the 2nd highest complaint count among 14 CX-5 model years with reports.
Of the 2014 reports, 7 involved a crash. 6 people were injured.
What owners report most often
Recalls and investigations
Structure, body, hatchback/liftgateSep 6, 2016
Mazda North American Operations (Mazda) is recalling certain model year 2010-2013 Mazda3 and Mazdaspeed3 vehicles manufactured November 18, 2008, to June 8, 2013, 2012-2015 Mazda5 vehicles manufactured October 26, 2010, to June 22, 2015, 2016 CX-3 vehicles manufactured June 1, 2015, to December 26, 2015, and 2013-2016 CX-5 vehicles manufactured December 15, 2011, to December 26, 2015. On the affected vehicles, the lift gate support struts may corrode, possibly causing the struts to break and/or the lift gate to drop unexpectedly.
If the lift gate falls unexpectedly, it may hit the user, increasing their risk of injury.
Mazda dealers will replace the both lift gate supports, free of charge, however parts are not currently available. The recall began April 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9916H.
Campaign 16V644000 on NHTSA.gov
SteeringApr 11, 2016
Mazda North American Operations (Mazda) is recalling certain model year 2016 CX-3 vehicles manufactured June 1, 2015, to December 2, 2015, 2013-2014 Mazda2 vehicles manufactured July 3, 2013, to August 8, 2014, 2014-2016 CX-5 vehicles manufactured January 19, 2013, to December 2, 2015, and 2013-2015 CX-9 vehicles manufactured December 6, 2012, to July 31, 2015. The lower mounting nuts and bolts that attach the front strut assembly to the steering knuckle may loosen, allowing the steering knuckle to separate.
If the steering knuckle separates from the strut assembly, it can cause a loss of steering control, increasing the risk of a crash.
Mazda will notify owners, and dealers will inspect the lower mounting nuts and bolts that secure the front strut assembly to the steering knuckle. If the bolts are loose, they will be replaced and then correctly tightened, free of charge. The recall is expected to begin May 20, 2016. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9316D.
Campaign 16V203000 on NHTSA.gov
Fuel system, gasoline, storage, tank assembly, filler pipe and capFeb 3, 2016
Mazda North American Operations (Mazda) is recalling certain model year 2014-2016 Mazda CX-5 vehicles manufactured June 27, 2013, to February 2, 2016. The affected vehicles have a fuel filler pipe that may rupture in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 301, "Fuel System Integrity."
A rupture of the fuel filler pipe may result in a fuel leak, increasing the risk of a fire.
Mazda will notify owners, and dealers will alter the attachment between the fuel filler pipe and the left rear side of the bracket of the fuel filler pipe, free of charge. The recall began on February 25, 2016. Owners may contact Mazda customer service at 1-800-222-5500, option 6. Mazda's number for this recall is 9216B.
Campaign 16V064000 on NHTSA.gov
Visibility, windshieldJan 19, 2016
Pilkington North America, Inc. (Pilkington) is recalling certain replacement windshields, model FW04026 GTY, manufactured November 23, 2015, to December 16, 2015 for use in Mazda CX-5 vehicles that are equipped with the Smart City Brake Support system. The affected windshields have a bracket mounted on the inside to hold a laser sensor or LIDAR device for the Smart City Brake Support system. These brackets were improperly affixed with only tape instead of tape and urethane and therefore may loosen.
If the bracket loosens or detaches from the windshield, the safety features of the Smart City Brake Support system may be disabled and therefore increase the risk of a crash.
Pilkington will contact the wholesalers and retailers that purchased the windshields to try to identify the affected customers. The affected windshields will be replaced, free of charge. This recall began on February 15, 2016. Owners may contact Pilkington at 1-844-278-7230.
Campaign 16E002000 on NHTSA.gov
Representative owner complaints
377 reports, newest first.
Service brakes, Jul 22, 2019
SINCE PURCHASED, THE VEHICLE DRIVER NOTED BRAKE PEDAL WAS "SOFT" WHEN BRAKING THE VEHICLE. THERE WAS NOT ENOUGH PRESSURE IN THE MASTER CYLINDER SYSTEM, IN WHICH THE BRAKE DID NOT RETURN APPROPRIATELY. THE PADS DID NOT PERFORM, SO ALL THE INTERIOR ROUTERS GRINDED. THE VEHICLE HAD CONSISTENT MOVEMENT ON A WEEKLY BASIS AND THE MILEAGE ON THE CAR DOES NOT WARRANT ALL FOUR ROTORS AND PAD HAVING TO BE REPLACED.
Other or unspecified, Jul 22, 2019
MAZDA CX-5 SWITCHER SHIFT PART NUMBER KDY046040 WENT BAD ON MY VEHICLE AND MANY OTHERS. THIS SHOULD BE A RECALL BUT SOMEONE WAS TOLD BY MAZDA CORPORATE THAT IT IS NOT A DANGEROUS ISSUE THEREFORE WON'T BE A RECALL. MEANWHILE THOUSANDS OF PEOPLE ARE PAYING TO REPLACE A FAULTY PART!
Power train, Electrical system, Jul 20, 2019
WHEN SHIFTING INTO PARK, UNABLE TO SHUT OFF ENGINE AS CAR DOES NOT RECOGNIZE IT IS IN PARK
Electrical system, Jul 16, 2019
AUXILIARY SYSTEM WILL NOT TURN OFF WHEN THE CAR IS TURNED OFF! THE ENGINE SHUTS OFF BUT THE IGNITION STAYS IN ACCESSORY MODE. HAVE TO TAP BRAKES, GEAR SHIFT, AND SOMETIMES STOP/START CAR AGAIN,WHILE REPEATEDLY PRESSING THE IGNITION STARTER BUTTON. IT'S COMPLETELY RANDOM AND IT HAS DRAINED MY CAR BATTERY TO THE POINT WHERE IT DIED AND MY CAR HAD TO BE JUMP STARTED. THERE ARE MULTIPLE ONLINE FORUMS FROM OTHER PEOPLE HAVING THESE EXACT SAME ISSUES WITH THIS MAZDA. THE DEALERSHIP IS TRYING TO CHARGE $145 JUST TO RUN DIAGNOSTICS ON THIS. THIS IS A SERIOUS PROBLEM AND A SAFETY LIABILITY. I CAN'T BELIEVE THAT MAZDA HAS NOT RECALLED THIS MALFUNCTION. THEY SHOULD BE 100% RESPONSIBLE FOR REPLACING THE SWITCH UNIT. THIS HAS HAPPENED TO WAY TOO MANY PEOPLE!!
Power train, Other or unspecified, Engine, Jul 16, 2019
MY VEHICLE DOES NOT COMPLETELY SHUT OFF WHEN THE START BUTTON IS PUSHED. IT GOES INTO AUXILIARY MODE. IF LEFT THE VEHICLE WILL STAY RUNNING UNTIL THE BATTERY DIES. THIS CAN BE RESOLVED AT TIMES BY RESTARTING THE CAR, SHIFTING IT OUT OF PARK, BACK INTO PARK AND THEN SHUTTING THE CAR OFF AGAIN..THIS MAY NEED TO BE DONE MORE THAN ONCE AND SOMETIMES YOU HAVE TO MOVE THE CAR A LITTLE TO GET IT TO WORK.
Electrical system, Jul 15, 2019
TL* THE CONTACT OWNS A 2014 MAZDA CX-5. AFTER THE ENGINE TURNED OFF, THE ELECTRICAL POWER REMAINED ACTIVE. IN ORDER FOR THE ELECTRICAL SYSTEM TO TURN OFF, THE CONTACT HAD TO PRESS THE START BUTTON AND MANEUVER THE GEAR SHIFTER NUMEROUS TIMES. IN ADDITION, THE DOORS FAILED TO LOCK. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: 1-2242523981. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.
Electrical system, Jul 10, 2019
RADIO WILL NOT TURN OFF WHEN THE CAR TURNS OFF. VEHICLE IS IN PARK AND AFTER PRESSING THE START/STOP BUTTON THE RADIO WILL NOT TURN OFF. LEAVING THE RADIO ON DRAINS THE BATTERY. IF I START THE CAR IN PUT IN ANOTHER GEAR AND BACK TO PARK AND PRESSING THE START/STOP BUTTON IT SOMETIMES TURNS THE RADIO OFF AND OTHER TIMES IT DOES NOT. THE ENGINE HOWEVER WILL TURN OFF. THE CAR IS STATIONARY WHEN THIS HAPPENS. I DID LOOK ONLINE AND IT HAPPENS FREQUENCY TO MAZDA CX-5 2014 VEHICLES BECAUSE THERE IS A VIDEO ON HOW TO REPLACE THE PARK SWITCH PART TO CORRECT THE ISSUE. ALSO, THE TECHNICIAN AT THE MAZDA DEALERSHIP WHERE I GOT THE PARK SWITCH INSTALLED COMMENTED THAT HE SEES A LOT OF CUSTOMERS WITH THIS ISSUE. THAT IS WHY I THINK IT SHOULD BE RECALLED AND FIXED BY MAZDA. THANK YOU.
Electrical system, Jul 9, 2019
WHEN TURNING OFF THE CAR, IT DOES NOT RECOGNIZE THAT YOU ARE IN THE PARK POSITION AND IT DOES NOT SHUT DOWN PROPERLY. ACCESSORIES SUCH AS THE RADIO AND DISPLAYS DO NOT TURN OFF. THERE ARE NUMEROUS REPORTS ONLINE SAYING THIS IS DUE TO A FAULTY SHIFTER SWITCH.
Electrical system, Jul 8, 2019
FAULTY (DEFECTIVE) SHIFTER SWITCH (PART# KDYO-46-040.) PROHIBITS THE CAR FROM TURNING OFF RELIABLY WHEN PUT "IN PARK." THIS NEEDS TO BE CATEGORIZED AS AN OFFICIAL RECALL.
Power train, Electrical system, Other or unspecified, Jul 4, 2019
WHEN PUTTING THE VEHICLE IN PARK, THE VEHICLE OFTEN DOES NOT FULLY TURN OFF (GOES INTO ACCESSORY MODE). IT SEEMS TO BE A SHIFTER ISSUE, OR IT DOES NOT KNOW IT'S IN PARK. I HAVE SEEN MANY SIMILAR REPORTS ON THIS AT HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T49115_DS799849
Electrical system, Jul 2, 2019
WHEN TURNING THE CAR OFF, THE ENGINE STOPS BUT THE CAR DOES NOT COMPLETELY TURN OFF. I HAVE TO PUT THE CAR IN REVERSE, MOVE IT, PUT IT BACK IN PARK, AND TRY AGAIN. IT HAS TAKEN UP TO 5 TIMES TO TURN THE CAR OFF.
Other or unspecified, Jul 1, 2019
WHEN I TURN THE CAR OFF, THE ENGINE SHUTS OFF BUT THE REST OF THE CAR DOES NOT COMPLETELY TURN OFF - THE RADIO, FAN, LIGHTS STAY ON. TO FIX I USUALLY JUST HAVE TO MOVE THE SHIFTER FROM PARK TO REVERSE TO DRIVE MULTIPLE TIMES QUICKLY AND THEN TRY AND TURN THE CAR OFF.
Electrical system, Jun 30, 2019
WHEN THE WEATHER IS HOT, THE CAR WON'T SHUT OFF. THIS HAPPENS MOSTLY ON SHORT TRIPS. THE ENGINE TURNS OFF BUT THE DOOR LOCKS DON'T FUNCTION AND THE RADIO AND OTHER STUFF STAYS ON. IT CAN RUN YOUR BATTERY DOWN WHICH IS UNSAFE, IT HAPPENS WHEN THE CAR IS IN PARK AND YOU PUSH THE POWER BUTTON TO SHUT IT DOWN. THEY SAID I HAD TO AGREE TO $150 FOR DIAGNOSE. THEY SAID THE SHIFTER HAS TO BE REPLACED FOR $600. THEY LET THE AIR OUT OF MY TIRES. I HAD THEM AT 34. THEY WROTE 34 BUT THE LIGHT CAME ON TO INDICATE LOW TIRE PRESSURE. THREE TIRES HAD 30 PSI AND ONE HAD 34 PSI.
Electrical system, Jun 25, 2019
I PARKED THE CAR IN MY GARAGE AND TURNED THE CAR OFF BUT THE RADIO CONSOLE STAYED ON SO I STARTED THE CAR AND SHUT OFF 4-5 TIMES THEN WENT IN THE HOUSE. THIS MORNING THE BATTERY WAS DEAD. I CHECKED THIS PROBLEM ONLINE AND FOUND MANY PEOPLE HAVING THE SAME ISSUE AND IT SEEMS TO BE A PARKING SENSOR PART # KDY046040
Electronic stability control (ESC), Jun 25, 2019
2014 CX-5 DOESN'T TURN OFF PROPERLY. I PRESS THE START/STOP ENGINE BUTTON, BUT IT CAN'T SENSE MY CAR IS IN PARK, SO THE DASH AND RADIO REMAINS ON, KILLING THE BATTERY AS A RESULT. THIS OCCURS WHEN PARKING THE CAR IN PARKING LOTS AND MY GARAGE. GETTING IT TO TURN OFF REQUIRES TURNING THE ENGINE OFF/ON OVER AND OVER AGAIN WHILE USING FORCE TO JIGGLE THE SHIFT LEVER BACK AND FORTH, WHICH CAN TAKE SEVERAL MINUTES.
Structure, Jun 24, 2019
THE SUNROOF GLASS SHATTERED SUDDENLY WHILE I WAS DRIVING ON THE HIGHWAY. I WAS GOING 70-75 MPH AT THE TIME. THERE WERE NO OTHER CARS AROUND AND THE WEATHER WAS PERFECT SO I DO NOT THINK ANYTHING HIT THE SUNROOF. I HAD BOTH THE SUNROOF AND INTERIOR COVER CLOSED COMPLETELY AT THE TIME. THE SOUND WHEN IT SHATTERED WAS VERY LOUD AND THANKFULLY I WAS NOT IN TRAFFIC. SINCE THE COVER WAS CLOSED, IT PREVENTED THE BROKEN GLASS FROM RAINING DOWN ON MY CHILDREN.
Electrical system, Jun 20, 2019
CAR WILL NOT TURN OFF.
Electrical system, Jun 18, 2019
THE START/STOP BUTTON FLASHES AMBER INSTEAD OF GREEN WHEN STARTING CAR. DEALER SAID MY BATTERIES IN MY KEYLESS ENTRY NEEDED TO CHANGED WHICH THEY DID AND IT DIDN'T SOLVE THE PROBLEM. SOMEONE ON A MAZDA BOARD SAID TO DISCONNECT THE NEGATIVE SIDE OF THE BATTERY FOR JUST A MINUTE TO RESET THE COMPUTER AND IT WILL GO BACK TO GREEN WHICH I DID BUT THEY LASTS ABOUT 3-4 DAYS THEN YOU HAVE TO DO IT AGAIN. SOME SENSOR MUST BE BAD THAT IT DOESN'T RECOGNIZE THAT THE KEYLESS ENTRY IS IN THE VEHICLE OR THINKS THE BATTERIES ALWAYS NEED TO BE CHANGED. VERY AGGRAVATING TO HAVE TO KEEP DOING THIS.
Electrical system, Jun 18, 2019
WHEN PLACED IN PARK AND THE BUTTON PUSHED TO TURN CAR OFF THE ENGINE TURNS OFF BUT THE ACCESSORIES STAY ON. THEN YOU HAVE TO RESTART SEVERAL TIMES EACH TIME TAKING OUT OF PARK AND BACK IN TO FINALLY GET IT TO WORK. I'VE BEEN DEALING WITH THIS FOR OVER 2 YEARS NOW AND I'M TIRED OF THERE NOT BEING A RECALL FOR THIS. THERE ARE A LOT OF COMPLAINTS FOR THIS PROBLEM SO MAZDA NEEDS TO DO THE RIGHT THING AND FIX IT!
Electrical system, Jun 10, 2019
AFTER SHIFTING THE GEAR TO PARK, ELECTRICAL WILL NOT SHUT OFF. FORMAL COMPLAINT WAS MADE TO MAZDA, BUT THEY WILL NOT HELP. BATTERY WILL BE DRAINED IF NOT ABLE TO SHUT OFF.
Power train, Jun 4, 2019
WHEN PRESSING THE START/STOP BUTTON, THE IGNITION DOES NOT TURN OFF. ALTHOUGH THE SHIFT LEVER IS IN 'P' POSITION AND THE ENGINE SHUTS OFF NORMALLY, THE IGNITION STAYS ON.
Electrical system, Other or unspecified, Jun 4, 2019
CARS ELECTRICAL WILL NOT SHUT OFF AFTER PUTTING IN PARK. CAR CAN BE PUT INTO GEAR AFTER BEING PUT INTO PARK. THIS IS A KNOWN ISSUE TO THE DEALER, AND WAS TOLD TO CALL AND MAKE FORMAL COMPLAINT TO MAZDA. THEY WILL.NOT HELP. THIS IS A SERIOUS ISSUE, BATTERY COULD DIE, LEAVING PERSON STRANDED OR CAR COULD ROLL AWAY.
Electrical system, Jun 1, 2019
VEHICLE WOULD NOT SHUT OFF EVEN WHEN IN PARK. DEFECTIVE SHIFTER MODULE PART NUMBER KD31-46-100F.
Other or unspecified, May 18, 2019
WHEN TURNING OFF MY CAR WITH PUSH BUTTON STARTER, IT WILL NOT TURN OFF THE RADIO SCREEN AND RADIO ON DASH. IT TAKES MANY TIMES OF STARTING AND TURNING CAR OFF. THIS COULD BE DANGEROUS IN HAVING IT STAY ON IF YOU ARE NOT AWARE THIS IS HAPPENING.
Power train, Apr 23, 2019
I AM HAVING ISSUES WITH TURNING THE CAR OFF. FREQUENTLY, I WILL PARK THE CAR, ENSURE THE AUTOMATIC TRANSMISSION IS ENGAGED IN "PARK", PUT MY FOOT ON THE BRAKE AND HIT THE OFF BUTTON (KEYLESS). THE ACCESSORY POWER WILL REMAIN ON AND THE CAR WILL ALERT ME THAT THE VEHICLE IS STILL "ON", EVEN THOUGH EVERYTHING SHOULD BE OFF. I WILL HAVE TO TRY MULTIPLE TIMES TO TURN THE CAR ON AND OFF, EVEN ENGAGING IN REVERSE, DRIVE, ETC AND THEN TRYING TO TURN OFF BEFORE IT FINALLY TURNS OFF FULLY. LOOKING FOR MORE INFORMATION ONLINE, I FOUND THERE ARE MANY OTHER CX-5 OWNERS WHO ARE HAVING THIS ISSUE.