2014 Mazda CX-5
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 377 owner complaints filed for this model year. This is the 2nd highest complaint count among 14 CX-5 model years with reports.
Of the 2014 reports, 7 involved a crash. 6 people were injured.
What owners report most often
Recalls and investigations
Structure, body, hatchback/liftgateSep 6, 2016
Mazda North American Operations (Mazda) is recalling certain model year 2010-2013 Mazda3 and Mazdaspeed3 vehicles manufactured November 18, 2008, to June 8, 2013, 2012-2015 Mazda5 vehicles manufactured October 26, 2010, to June 22, 2015, 2016 CX-3 vehicles manufactured June 1, 2015, to December 26, 2015, and 2013-2016 CX-5 vehicles manufactured December 15, 2011, to December 26, 2015. On the affected vehicles, the lift gate support struts may corrode, possibly causing the struts to break and/or the lift gate to drop unexpectedly.
If the lift gate falls unexpectedly, it may hit the user, increasing their risk of injury.
Mazda dealers will replace the both lift gate supports, free of charge, however parts are not currently available. The recall began April 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9916H.
Campaign 16V644000 on NHTSA.gov
SteeringApr 11, 2016
Mazda North American Operations (Mazda) is recalling certain model year 2016 CX-3 vehicles manufactured June 1, 2015, to December 2, 2015, 2013-2014 Mazda2 vehicles manufactured July 3, 2013, to August 8, 2014, 2014-2016 CX-5 vehicles manufactured January 19, 2013, to December 2, 2015, and 2013-2015 CX-9 vehicles manufactured December 6, 2012, to July 31, 2015. The lower mounting nuts and bolts that attach the front strut assembly to the steering knuckle may loosen, allowing the steering knuckle to separate.
If the steering knuckle separates from the strut assembly, it can cause a loss of steering control, increasing the risk of a crash.
Mazda will notify owners, and dealers will inspect the lower mounting nuts and bolts that secure the front strut assembly to the steering knuckle. If the bolts are loose, they will be replaced and then correctly tightened, free of charge. The recall is expected to begin May 20, 2016. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9316D.
Campaign 16V203000 on NHTSA.gov
Fuel system, gasoline, storage, tank assembly, filler pipe and capFeb 3, 2016
Mazda North American Operations (Mazda) is recalling certain model year 2014-2016 Mazda CX-5 vehicles manufactured June 27, 2013, to February 2, 2016. The affected vehicles have a fuel filler pipe that may rupture in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 301, "Fuel System Integrity."
A rupture of the fuel filler pipe may result in a fuel leak, increasing the risk of a fire.
Mazda will notify owners, and dealers will alter the attachment between the fuel filler pipe and the left rear side of the bracket of the fuel filler pipe, free of charge. The recall began on February 25, 2016. Owners may contact Mazda customer service at 1-800-222-5500, option 6. Mazda's number for this recall is 9216B.
Campaign 16V064000 on NHTSA.gov
Visibility, windshieldJan 19, 2016
Pilkington North America, Inc. (Pilkington) is recalling certain replacement windshields, model FW04026 GTY, manufactured November 23, 2015, to December 16, 2015 for use in Mazda CX-5 vehicles that are equipped with the Smart City Brake Support system. The affected windshields have a bracket mounted on the inside to hold a laser sensor or LIDAR device for the Smart City Brake Support system. These brackets were improperly affixed with only tape instead of tape and urethane and therefore may loosen.
If the bracket loosens or detaches from the windshield, the safety features of the Smart City Brake Support system may be disabled and therefore increase the risk of a crash.
Pilkington will contact the wholesalers and retailers that purchased the windshields to try to identify the affected customers. The affected windshields will be replaced, free of charge. This recall began on February 15, 2016. Owners may contact Pilkington at 1-844-278-7230.
Campaign 16E002000 on NHTSA.gov
Representative owner complaints
377 reports, newest first.
Power train, Electrical system, Apr 15, 2019
TRANSMISSION SAFETY SWITCH WHICH ALLOWS RECOGNIZES THE GEAR SELECTOR SWITCH IS IN THE P POSITION IS FAULTY/DEFECTIVE. DEFECTIVE SWITCH IS A SAFETY CONCERN AS WILL NOT ALLOW VEHICLES TO COMPLETELY TURN OFF. MAZDA IS AWARE OF THE PROBLEM AND HAS ISSUED A MAINTENANCE BULLETIN ON MANY AFFECTED 2013 AND 2014 MODEL VEHICLES. THIS STARTED HAPPENING RANDOMLY 3 YEARS AGO, BUT HAS PROGRESSED TO 3-4 TIMES PER WEEK.
Power train, Apr 9, 2019
MY CAR HAS 58,283 MILES AND I NEED A NEW DIFFERENTIAL. I HAVE NEVER EVEN HAD A DIFFERNTIAL REPLACED ON ANY OF MY PRIOR CARS. I HAVE HAD CARS WITH OVER 200,000 MILES. THIS IS A COSTLY FIX AND I FEEL IT SHOULD NOT HAPPEN TO A CAR AT THIS MILEAGE. I BOUGHT THE CAR USED AT ABOUT 23,000 MILES.
Electrical system, Mar 29, 2019
WHEN TURNING THE CAR OFF, THE CAR DOESN'T TURN OFF ALL THE WAY AND DRAINS THE BATTERY. . I HAD TO BUY A NEW BATTERY AND ENDED UP GETTING HAVING TO HAVE MY CAR TOWED IN. MAZDA ISSUED A SERVICE BULLETIN FOR THIS IN 2015 (FOR 2013 MODELS) AND UPDATED IN 2016 TO INCLUDE 2014 MODELS: HTTP://EP.YIMG.COM/TY/CDN/YHST-24809172479195/KDY0-46-040.PDF. THE WARNING LIGHTS ALL COME ONE WHILE YOU ARE DRIVING. VERY SCARY
Electrical system, Mar 25, 2019
TAKATA RECALL RECALL FROM NEW
Power train, Electrical system, Mar 18, 2019
VEHICLE WON'T SHUT COMPLETELY OFF. INFOTAINMENT SYSTEM REMAINS ON, DOORS WON'T LOCK AND KEY FOBS WON'T WORK. ALL AFTER PRESSING THE START BUTTON IN ORDER TO SHUT IT OFF.
Power train, Engine, Fuel/propulsion system, Mar 18, 2019
THE ENGINE WAS IN DRIVE AND THE BRAKE PEDAL WAS FULLY DEPRESSED. THE CAR WAS STOPPED FOR AT LEAST 5 SECONDS- AT WHICH POINT THE ENGINE STARTS TO REV, LOUD CLUNK FROM BEHIND AND THE CAR JUMPS FORWARD AT LEAST 5 FEET. FEELS AS THOUGH WAS HIT FROM BEHIND. IN ADDITION, THE CAR SUDDENLY STARTS TO REV UP TO 4000-5000 RPM WHILE AT STOP AND WHILE DRIVING LOCALLY (NOT HIGHWAY DRIVING)
Electrical system, Mar 16, 2019
WHEN PLACING THE SHIFTER IN PARK AND TURNING THE CAR OFF, THE ENGINE SHUTS OFF BUT NOT THE ELECTRONICS. WHEN RETURNING TO THE CAR, IT MAY NOT START DUE TO DRAINED BATTERY. ON LINE REPORTS SHOW MANY MAZDAS HAVE THIS PROBLEM.
Electrical system, Mar 14, 2019
THE BLUETOOTH PANDORA USB AUX CD DOES NOT LIGHT UP ON THE STEREO SCREEN EVERYTHING ELSE WORK EXCEPT ALL THAT
Electrical system, Mar 9, 2019
THERE IS A FAULTY SENSOR ISSUE WITH MAZDA CX-5 CIRCA 2014 WHERE IT DOESN'T REGISTER THE CAR IS IN PARK AND THUS THE ELECTRONIC ON/OFF WON'T TURN THE CAR OFF PROPERLY. IT TURNS THE ENGINE OFF BUT LEAVES THE REST OF THE ELECTRICAL SYSTEM ON AND CAN LEAD TO MANY DEAD BATTERY SITUATIONS. HERE ARE SEVERAL FORUMS DETAILING THE SITUATION: HTTPS://WWW.CARCOMPLAINTS.COM/MAZDA/CX-5/2014/ELECTRICAL/WILL_NOT_COMPLETELY_SHUT_DOWN.SHTML HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T49115_DS799849 THIS CAN LEAD TO UNSAFE CONDITIONS STRANDING PEOPLE WITH A DEAD CAR THROUGH A FAULTY PART. IMAGINE, SOMEONE NEEDING TO ESCAPE THE CALIFORNIA WILDFIRE OR EVACUATE ONLY TO BE BLOCKED BY THIS ISSUE.
Electrical system, Mar 4, 2019
IGNITION DOES NOT TURN OFF WHEN PRESSING THE START/STOP BUTTON. MINE HAS BEEN DOING THIS FOR ABOUT A YEAR PERIODICALLY. IT WAS CORRECTED BY PLACING IT IN PARK WITH SLIGHT ADDED FORCE. IT'S NOW ESCALATED TO THE POINT WHERE THE FORCE IS BECOMING EXCESSIVE AND MAY DAMAGE OTHER COMPONENTS. THE PROBLEM AND FIX IS LISTED HERE. HTTPS://MAZDA.OEMDTC.COM/665/IGNITION-DOES-NOT-TURN-OFF-WHEN-PRESSING-STARTSTOP-BUTTON-2013-2014-MAZDA IF YOU SEARCH IN GOOGLE '2014 MAZDA CX-5 IGNITION STAYS ON' YOU'LL SEE IT'S A COMMON ISSUE. WHEN PART KDY0-46-040 IS MALFUNCTIONING YOU ARE UNABLE TO SECURE YOUR CAR. THE DOORS WILL NOT LOCK, THE ALARM WILL NOT ARM AND THE BATTERY CONTINUES TO DRAIN IF YOU DO NOT MANUALLY TURN OFF THE RADIO.
Power train, Other or unspecified, Feb 19, 2019
THE SHIFTER DOESN'T STAY IN PARK. THE CAR DOES NOT SHUT OFF WHEN YOU PUSH THE BUTTON. YOU HAVE TO WIGGLE THE GEARSHIFT, TAKE IT IN AND OUT OF PARK, AND PUSH THE BUTTON MULTIPLE TIMES BEFORE IT WILL WORK AND SHUT THE CAR OFF. TOOK IT TO DEALERSHIP 2/19/2019 AND THE KDYO-46-040 SWITCH HAD TO BE REPLACED.
Electrical system, Feb 17, 2019
THE CAR ACCESSORIES STAY ON AFTER TURNING THE CAR OFF. THIS MAKES THE CAR BATTERY RUN DOWN. ALSO LEAVES THE CAR IN A MODE WHERE SOMEONE COULD POSSIBLY STEAL IT EASIER. ONCE THIS STARTED HAPPENING IT RANDOMLY OCCURS DAILY.
Electrical system, Electronic stability control (ESC), Engine, Feb 13, 2019
MY WIFE COMPLAINED ABOUT HOW SHE TRIED TO ACCELERATE AND IT DIDN'T WORK ONE RANDOM TIME WHILE SHE WAS DRIVING. I TOOK IT AROUND THE NEIGHBORHOOD TO TEST IT OUT. I WASN'T EVEN OUT OF MY BLOCK BEFORE THE INCIDENT HAPPENED. I WAS IN THE MIDDLE OF A TURN AND EVERYTHING JUST STOPPED. I WAS GOING LESS THAN 10 MPH WHEN IT HAPPENED. SEVERAL LIGHTS CAME ON ON THE DASHBOARD. THE TRACTION CONTROL LIGHT, THE AT LIGHT, THE TPMS LIGHT, AND THE CHECK ENGINE LIGHT. SOMETHING BAD HAPPENED AND THIS COULD HAVE KILLED SOMEONE HAD IT HAPPENED ON THE HIGHWAY. I TURNED THE CAR OFF AND ON AND NOW ONLY THE CHECK ENGINE LIGHT IS ON. I WAS ABLE TO DRIVE IT AGAIN AT THAT POINT.
Electrical system, Feb 4, 2019
VEHICLE SOMETIMES DOES NOT COMPLETELY SHUT-OFF WHEN SHIFTING INTO "PARK" AND PRESSING 'START/OFF' BUTTON. ACCESSORY FUNCTIONS REMAIN 'ON'. WARNING LIGHT STATES "PLEASE SHIFT INTO 'PARK'". SOMETIMES REQUIRES MULTIPLE ATTEMPTS SHIFTING OUT OF AND BACK INTO 'PARK' BEFORE ALL SYSTEMS SHUTDOWN WHEN PRESSING 'START/OFF' BUTTON. BASED ON NUMEROUS OTHER DRIVERS HAVING SIMILAR ISSUES, APPEARS TO BE PROBLEM WITH THE SHIFTER SWITCH (PART# KDY046040). VERY IRRITATING HAVING TO DEAL WITH THIS PROBLEM...MAZDA NEEDS TO DO RECALL ON THIS, IMO!
Electrical system, Feb 2, 2019
REPLACED BATTERY JANUARY 29, 2019. BATTERY NOT HOLDING A CHARGE IT GOES COMPLETELY DEAD AFTER NOT DRIVING ONE DAY. THERE IS NO OBVIOUS CAUSE AS TO WHY THE BATTERY IS DRAINED DEAD NO LIGHTS ON NO DASH LIGHTS NO NOTHING INDICATING THAT THE BATTERY SHOULD GO DEAD . UPON CHECKING THE INTERNET THERE HAVE BEEN MANY OTHER INSTANCES WHERE THIS PROBLEM HAS ALSO HAPPENED WITH THIS YEAR MAKE AND MODEL. PROBLEM MAY LIE WITHIN THE MAZDA ELECTRICAL SYSTEM ITSELF AND HARD FOR THE MANUFACTURE DEALER OR CAR OWNER TO IDENTIFY .
Power train, Jan 31, 2019
TL* THE CONTACT OWNS A 2014 MAZDA CX-5. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE SLIPPED INTO NEUTRAL AND STOPPED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO INDEPENDENCE MAZDA (704-563-1510, LOCATED AT 6735 E INDEPENDENCE BLVD, CHARLOTTE, NC 28212) TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE VIA EMAIL. THE MANUFACTURER ATTEMPTED, BUT FAILED TO REACH THE CONTACT. THE CONTACT PLANNED TO CALL THE MANUFACTURER BACK. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 49,500.
Power train, Service brakes, Engine, Jan 24, 2019
THE CAR SLIPS GEARS - GOING FROM DRIVE TO NEUTRAL INSTANTANEOUSLY WITHOUT WARNING. THIS HAPPENS WHEN THE CAR IS IN MOTION AND IN DRIVE. THE INDICATOR LIGHT SAYS 'D' BUT THE CAR'S GEAR IS IN NEUTRAL. THIS HAS HAPPENED 3 TIMES ON STREETS AT APPROX 40MPH AFTER MAKING A 3 HOUR HWY TRIP.
Electrical system, Jan 8, 2019
WHEN THE IGNITION BUTTON IS PRESSED TO SHUT THE CAR OFF IT STOPS THE ENGINE BUT THE RADIO STAYS ON AND THE DOORS CANNOT BE LOCKED. THE SHIFTER IS IN PARK WHEN THIS OCCURS. FORCED TO LEAVE VEHICLE UNLOCKED AND "ON". THIS HAPPENS 3-4 TIMES PER WEEK.
Electrical system, Jan 3, 2019
IF ANYONE HAS EXPERIENCED THE GEAR SHIFTER ISSUE WITH THEIR 2014 MAZDA CX-5, PLEASE CALL MAZDA DIRECTLY AND MAKE A COMPLAINT. THE VEHICLE DOES NOT POWER OFF WHEN YOU PUT IT IN PARK. THE CAR THINKS IT IS STILL IN DRIVE, THEREFORE ACCESSORY POWER STAYS ON AND THUS CAUSING THE BATTERY TO DIE WHEN YOU DON'T REALIZE THAT THE CAR WAS STILL IN THE WHOLE TIME. IF ENOUGH PEOPLE REACT/MAKE COMPLAINTS THEN MAYBE WE CAN GET THIS ISSUE IN FOR A RECALL. IF YOU'VE ALREADY PAID FOR IT TO BE FIXED OUT OF POCKET THEN YOU COULD GET REIMBURSED IF IT DOES GET RECALLED. SO PLEASE CALL. THIS IS THE MAZDA CUSTOMER SERVICE NUMBER. 800-222-5500. NO ONE SHOULD HAVE TO PAY FOR AN ISSUE THAT ISNT THEIR FAULT.
Power train, Electrical system, Dec 24, 2018
TL* THE CONTACT OWNS A 2014 MAZDA CX-5. AFTER THE CONTACT SHIFTED INTO THE DRIVE POSITION, THE VEHICLE ROLLED BACKWARDS AND WOULD NOT DRIVE FORWARD. ALSO, THE VEHICLE WOULD NOT SHUT OFF WHEN THE ENGINE POWER BUTTON WAS PRESSED. THE VEHICLE WAS TOWED TO THE LOCAL DEALER (KOEPPEL MAZDA, 7712 NORTHERN BLVD, QUEENS, NY) WHERE IT WAS DIAGNOSED THAT THE SHIFTER WAS FAULTY. THE SHIFTER WAS REPLACED, BUT THE CONTACT STILL EXPERIENCED FAILURES WITH THE VEHICLE POWERING OFF. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 45,762. *DT*JB
Exterior lighting, Other or unspecified, Dec 20, 2018
VEHICLE WAS PUT INTO DRIVE & IT WOULD NOT MOVE FORWARD 03/20/2018 AND IT ROLLED BACKWARDS. ALSO UNABLE TO SHUT VEHICLE OFF ONCE IT IS PARKED. CONTINUOUS ISSUES TO TURN THE VEHICLE OFF ONCE IT IS PARKED. LIGHTS STAYS ON THE DASHBOARD & RADIO CONTINUE TO PLAY MUSIC. I HAVE BEEN HAVING ISSUES FOR TWO YEARS NOW TURNING THE VEHICLE OFF AND MAZDA IS NOW TELLING ME THAT IT IS BECAUSE OF MY PHONE CHARGER IS WRAPPED AROUND THE GEAR STICK WHY IT WILL NOT GO INTO PARK AND THE ISSUE IS THE VEHICLE CONTINUOUSLY HAVING ISSUES TO TURNING OFF.. I HAVE A VIDEO RECORDING OF THE CHARGER WRAPPED AROUND THE GEAR STICK AND THE VEHICLE PUT INTO PARK WITH NO ISSUES. I ALSO BOUGHT THE PHONE CHARGER LONG AFTER THIS ISSUE STARTED. THEY CHANGED THE SHIFTER 03/2018 BECAUSE IT WAS NO GOOD AND THEY CHARGED ME FOR AN ITEM THEY ARE AWARE OF HAS ISSUES. I HAD TO GOOGLE HOW TO TURN MY VEHICLE OFF 11/27/2018.
Electrical system, Dec 18, 2018
PRESSING THE PUSH-START BUTTON DOES NOT SHUT OFF VEHICLE. CAR IS IN PARK. HAVE HAD TO WALK AWAY WITH CAR STILL "ON", DRAINING THE BATTERY.
Electrical system, Engine, Dec 10, 2018
WHEN THE CAR IS STATIONARY AND IN PARK THE ENGINE DOESN'T COMPLETELY SHUT DOWN, THE RADIO ANDDASH LIGHTS STAY ON. ALSO THE DOORS DO NOT LOCK BECAUSE THE CAR WILL BEEP CONSISTENTLYAND I FEAR THE BATTERY MAY DIE. I HAVE TO MOVE THE CAR IN AND OUT OF PARK AND THEN MOVE THE GEAR SHIFT LEFT AND RIGHT QUICKLY MULTIPLE TIMES AND THEN MAYBE IT WILL CUT OFFCOMPLETELY. SOMETIMES IT TAKES ME UP TO 10 MINUTES AND 8-10 TRIES OF MOVING MY CAR OUT OF PARK AND BACK TO PARK AND MOVE THE GEAR SHIFT LEFT AND RIGHT TO GET MY CAR TO SHUT OFF COMPLETELY. I KNOW THE PROBLEM IS THE GEAR SHIFTER. THERE IS A SENSOR THAT TELLS IT WHEN IT'S IN PARK, AND IN MY CAR IT STOPPED WORKING. THERE SHOULD HAVE BEEN A RE-CALL BECAUSE ACCORDING TO SEVERAL FORUMS THERE HAVE BEEN MANY COMPLAINTS REGARDING THIS SPECIFIC ISSUE WITH THIS MAZDA CX-5 MAKE AND MODEL.
Steering, Oct 22, 2018
TL* THE CONTACT OWNS A 2014 MAZDA CX-5. WHILE DRIVING AT ANY SPEED, THE STEERING WHEEL VIBRATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO KUHN MAZDA (813-872-4841, LOCATED AT 3900 W KENNEDY BLVD, TAMPA, FL 33609), BUT THE CAUSE OF THE FAILURE COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO THE DEALER. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000. *TT
Electrical system, Oct 4, 2018
WILL NOT SHUT DOWN WHEN IGNITION IS SHUT OFF HAVE TO MAKE SEVERAL ATTEMPS AT REATARTING TO SHUT DOWN AND REMOTE DOES NOT REACT PROPPERLY IN OPENING AND CLOSING ON GOING KNOW FOR 6 MONTHS TODAYS DATE 10-04-18 CAR IS PARKED