2014 Mazda CX-5
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 377 owner complaints filed for this model year. This is the 2nd highest complaint count among 14 CX-5 model years with reports.
Of the 2014 reports, 7 involved a crash. 6 people were injured.
What owners report most often
Recalls and investigations
Structure, body, hatchback/liftgateSep 6, 2016
Mazda North American Operations (Mazda) is recalling certain model year 2010-2013 Mazda3 and Mazdaspeed3 vehicles manufactured November 18, 2008, to June 8, 2013, 2012-2015 Mazda5 vehicles manufactured October 26, 2010, to June 22, 2015, 2016 CX-3 vehicles manufactured June 1, 2015, to December 26, 2015, and 2013-2016 CX-5 vehicles manufactured December 15, 2011, to December 26, 2015. On the affected vehicles, the lift gate support struts may corrode, possibly causing the struts to break and/or the lift gate to drop unexpectedly.
If the lift gate falls unexpectedly, it may hit the user, increasing their risk of injury.
Mazda dealers will replace the both lift gate supports, free of charge, however parts are not currently available. The recall began April 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9916H.
Campaign 16V644000 on NHTSA.gov
SteeringApr 11, 2016
Mazda North American Operations (Mazda) is recalling certain model year 2016 CX-3 vehicles manufactured June 1, 2015, to December 2, 2015, 2013-2014 Mazda2 vehicles manufactured July 3, 2013, to August 8, 2014, 2014-2016 CX-5 vehicles manufactured January 19, 2013, to December 2, 2015, and 2013-2015 CX-9 vehicles manufactured December 6, 2012, to July 31, 2015. The lower mounting nuts and bolts that attach the front strut assembly to the steering knuckle may loosen, allowing the steering knuckle to separate.
If the steering knuckle separates from the strut assembly, it can cause a loss of steering control, increasing the risk of a crash.
Mazda will notify owners, and dealers will inspect the lower mounting nuts and bolts that secure the front strut assembly to the steering knuckle. If the bolts are loose, they will be replaced and then correctly tightened, free of charge. The recall is expected to begin May 20, 2016. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9316D.
Campaign 16V203000 on NHTSA.gov
Fuel system, gasoline, storage, tank assembly, filler pipe and capFeb 3, 2016
Mazda North American Operations (Mazda) is recalling certain model year 2014-2016 Mazda CX-5 vehicles manufactured June 27, 2013, to February 2, 2016. The affected vehicles have a fuel filler pipe that may rupture in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 301, "Fuel System Integrity."
A rupture of the fuel filler pipe may result in a fuel leak, increasing the risk of a fire.
Mazda will notify owners, and dealers will alter the attachment between the fuel filler pipe and the left rear side of the bracket of the fuel filler pipe, free of charge. The recall began on February 25, 2016. Owners may contact Mazda customer service at 1-800-222-5500, option 6. Mazda's number for this recall is 9216B.
Campaign 16V064000 on NHTSA.gov
Visibility, windshieldJan 19, 2016
Pilkington North America, Inc. (Pilkington) is recalling certain replacement windshields, model FW04026 GTY, manufactured November 23, 2015, to December 16, 2015 for use in Mazda CX-5 vehicles that are equipped with the Smart City Brake Support system. The affected windshields have a bracket mounted on the inside to hold a laser sensor or LIDAR device for the Smart City Brake Support system. These brackets were improperly affixed with only tape instead of tape and urethane and therefore may loosen.
If the bracket loosens or detaches from the windshield, the safety features of the Smart City Brake Support system may be disabled and therefore increase the risk of a crash.
Pilkington will contact the wholesalers and retailers that purchased the windshields to try to identify the affected customers. The affected windshields will be replaced, free of charge. This recall began on February 15, 2016. Owners may contact Pilkington at 1-844-278-7230.
Campaign 16E002000 on NHTSA.gov
Representative owner complaints
377 reports, newest first.
Suspension, Sep 29, 2018
I HEAR SQUEAKING AT MY REAR DRIVER'S TIRE AS IF THE STRUT OR SUSPENSION IS IMPAIRED...I HEAR IT MOST PROFOUNDLY WHEN IT IS DAMP OR RAINY OUTSIDE WHILE IN MOTION. THIS HAS BEEN ONGOING SINCE FEBRUARY THIS YEAR. TODAY, 9/29 I TOOK IT TO MY HOME DEALERSHIP HILEY MAZDA IN HURST, TX...THEY MENTIONED SOMETHING ABOUT A BUSH WITHIN THE STRUTS THAT CAN GET LOOSE AND JUST NEEDS TIGHTENING. BUT, THEY WOULD HAVE TO ACCESS IT STARTING AT $120.00...WHICH I DIDN'T HAVE AS A FULLTIME STUDENT AND WORKING FULLTIME. YET, AT THE SAME TIME WHEN IT SQUEAKS, AS METAL RUBBING AGAINST METAL...IT VIBRATES AT STEERING AS IF I MAY LOOSE CONTROL OF MY VEHICLE. CAN SOMEONE PLEASE CHECK INTO THIS COMPLAINT IF THIS SHOULD COINCIDE WITH OTHER VEHICLES OF THE SAME ONLINE WITH NHTSA. BECAUSE, I HAD PURCHASED MY VEHICLE IN LATE APRIL 2016, I THOUGHT THAT MY COMPLAINT FELL IN LINE WITH RECALL ID 243197 IN 05/10/2016. WAS MY VEHICLE CALLED IN FOR THIS RECALL PRIOR TO MY PURCHASE? BECAUSE THE ONLY RECALL I AM COGNIZANT OF ACTING UPON IS THE LIFTGATE STAY DAMPER CONCERN STATUS DATE 07-22-2017. CAN YOU PLEASE INVESTIGATE FURTHER FOR ME? THANK YOU IN ADVANCE. RESPECTFULLY.
Electrical system, Sep 17, 2018
VEHICLE WILL NOT SHUT OFF COMPLETELY WHEN THE START/OFF BUTTON IS PUSHED. ACCESSORIES STAY ON. I SEE OTHER COMPLAINTS REGARDING THIS SAME PROBLEM TO THE SHIFT SWITCH PART #KDY0-46-040. HAVE TO JIGGLE SHIFTER 10 TO 15 TIMES TO GET IT TO SHUT OFF.
Electrical system, Sep 6, 2018
WHEN POWERING OFF THE CAR USING THE PUSH IGNITION, THE ELECTRONICS STAY ON
Electrical system, Sep 5, 2018
VEHICLE WILL NOT SHUT OFF COMPLETELY WHEN THE START/OFF BUTTON IS PUSHED. ACCESSORIES STAY ON. I SEE OTHER COMPLAINTS REGARDING THIS SAME PROBLEM TO THE SHIFT SWITCH PART #KDY0-46-040. HAVE TO JIGGLE SHIFTER 10 TO 15 TIMES TO GET IT TO SHUT OFF.
Electrical system, Aug 24, 2018
MY MAZDA WILL NOT TURN OFF WHEN I PUT IT IN PARK. THE ENGINE STOPS BUT ALL MY OTHER CONTROLS ARE ON. SOMETIMES IT TAKES ME 30-40 MINUTES TO GET IT TO COMPLETELY SHUT OFF.
Other or unspecified, Engine, Aug 21, 2018
TAKATA RECALL. FOR THE PAST 2 MONTHS MY 2014 MAZDA CX-5 WILL NOT SHUT COMPLETELY OFF AFTER PLACING THE CAR IN PARK. NOW WHAT WAS ONCE A MONTH OR WEEK IS NOW SEVERAL TIMES A DAY. THE RADIO, LIGHTS, AND BEEPING WILL STAY ON AS IF THE VEHICLE HAS NOT BEEN PUT INTO PARK. ITS PARKED AND NOT MOVING BUT EVERYTHING STAYS ON. I WILL HAVE TO TURN THE CAR BACK ON PUT IT IN DRIVE TO PARK AND REVERSE TO PARK SEVERAL TIMES BEFORE THE CAR WILL ACKNOWLEDGE PARKED.
Other or unspecified, Aug 9, 2018
MAZDA ISSUED RECALL ON REAR HATCH STRUT. MAZDA CLAIMS TO HAVE SWITCHED OUT STRUT ON RECALL SERVICE. POSSIBLE THEY DID NOT REPLACE DEFECT OR REPLACED WITH ANOTHER DEFECTED STRUT. STRUT FAILED WHILE UNLOADING GROCERIES, 18 MONTHS POST REPAIR, ALMOST SERIOUSLY INJURING MY WIFE. REQUEST A PROPER FIX, WAS TOLD THEY OFFER ONLY A 12 MONTH WARRANTY., BUT THAT IF THE VEHICLLE WAS BROUGHT TO DELEARSHIP THEY WOULD FIX FREE OF CHARGE. UPON ARRIVING FOR REPAIR WAS TOLD WE WOULD BE CHARGED. WHAT KIND OF LONG TERM RECALL FIX HAS ONLY A YEAR WARRANTY? VERY QUESTIONABLE BUSINESS PRACTICE IN INITIAL REPAIR AND DISHONEST ESTIMATES.
Electrical system, Aug 5, 2018
VEHICLE WILL NOT SHUT OFF COMPLETELY WHEN PLACED INTO PARK POSITION (AN ISSUE WITH THE TRANSMISSION SENSOR IN THE GEARBOX ACCORDING TO ONLINE FORUMS). PROBLEM IS WHEN VEHICLE IS STATIONARY. THIS LEADS TO THE BATTERY BEING DRAINED AND NEEDING TO BE JUMPED. FORUMS WITH HUNDREDS OF SIMILAR STORIES WHERE THEIR VEHICLE WILL NOT PROPERLY SHUT OFF HAVE REVEALED THAT THERE IS A PART NUMBER FOR THE DEFECTIVE SWITCH/SENSOR (KDY0-46-040). MAZDA NEEDS TO DO THE RIGHT THING AND REPAIR THIS DEFECTIVE PART. FOR EXAMPLE, NO ONE SHOULD HAVE THEIR CAR PARKED VIA VALET AND DISCOVER THAT THEIR VEHICLE IS DEAD WHEN THEY RETURN TO IT (ESPECIALLY WHEN IT IS NO FAULT TO THE VALET DRIVER). I HAVE BEEN DEALING WITH THIS ISSUE FOR OVER A YEAR NOW, ENOUGH IS ENOUGH.
Electrical system, Service brakes, Jul 26, 2018
WENT IN FOR A SERVICE AROUND 55,000 MILES AND WAS TOLD THAT NEW REAR BRAKES WERE NEEDED. GOT A SECOND OPINION AND WAS TOLD THAT THEY COULD GO A LITTLE LONGER. STARTED HEARING SQUEAKING, TOOK THEM BACK TO THE MECHANIC WHO SAID THEY NEEDED REPLACING. REPLACED AT 59,000 MILES. WENT IN TODAY 7/26/18 AND WAS TOLD MY REAR BRAKES WERE AT 4% AND WOULD NEED REPLACING BY MY NEXT VISIT. THIS WOULD MEAN 2 REAR BRAKE REPLACEMENTS WITHIN 10,000 MILES. MY FRONT BRAKES ARE STILL FINE. I SEE MANY COMPLAINTS ABOUT THIS FOR THE CX 5, THERE A SEVERAL TSBS OUT. CALLED MAZDA WHO SAID THEY WEREN'T AWARE OF THIS PROBLEM AND THAT BRAKES ARE CONSIDERED A NORMAL PART OF WEAR AND TEAR. MY SECOND ISSUES IS THAT WHEN I PUT MY CAR IN PARK AND ATTEMPT TO SHUT IF OFF BUT IT WILL NOT POWER OFF. THIS DOESN'T HAPPEN EVERY TIME, BUT PROBABLY EVERY 4TH OR 5TH TIME. I READ ONLINE THAT IT'S A TRANSMISSION SENSOR ISSUE AND THAT THE TRANSMISSION SENSOR NEEDS REPLACING. BOTH OF THESE ISSUES ARE VERY PREVALENT AND I'M HOPING THERE CAN BE A RECALL ON BOTH.
Vehicle speed control, Jul 19, 2018
TAKATA RECALL: THERE IS A PROBLEM WITH ACCELERATION AND THE CAR NOT TURNING COMPLETELY OFF ONCE THE PUSH START/STOP BUTTON IS PRESSED. DURING ACCELERATION THE GEARS SEEM LIKE THEY GET STUCK AND THE CAR DOES NOT ACCELERATE PROPERLY AND TO TURN THE CAR OFF COMPLETELY I WILL USUALLY HAVE TO TURN THE ENGINE BACK ON COMPLETELY, SHIFT IN REVERSE OR DRIVE THEN BACK TO PARK AND TURN OFF. SOMETIMES REPEATING THE PROCESS MULTIPLE TIMES UNTIL THE CAR TURNS OFF COMPLETELY. I FIRST NOTICED THIS PROBLEM A FEW MONTHS AGO AND HAS PROGRESSIVELY BECOME MORE FREQUENT IN OCCURRENCES.
Electronic stability control (ESC), Jul 18, 2018
WHEN THE CAR IS PARKED, WITH MY FOOT ON THE BREAK AND THE SHIFT LEVER IN "P" POSITION PRESSING START/STOP BUTTON THE ENGINE SHUTS OFF BUT THE IGNITION REMAINS ON. THIS HAS CAUSED MY BATTERY TO DIE ON TWO DIFFERENT OCCASION DUE TO THIS PROBLEM.
Electrical system, Jul 17, 2018
DUE TO A FAULTY AT POSITION SWITCH (PART #KDY0-46-040) IN THE GEARSHIFT, MY VEHICLE WILL NOT RELIABLY FULLY TURN OFF. THE ISSUE CAUSES THE VEHICLE TO REMAIN IN ACCESSORY MODE UNTIL I RESTART THE ENGINE AND ATTEMPT TO TURN THE VEHICLE OFF A SUFFICIENT AMOUNT OF TIMES. THIS IS A DANGER TO DRIVERS SINCE IT COULD LEAVE THEM STRANDED WITH NO BATTERY CHARGE IF THEY MUST RESTART THEIR VEHICLE OVER AND OVER.
Other or unspecified, Jul 16, 2018
AFTER RECALL AND TAKING IN TO REPAIR ON DANGER OF HATCHBACK CLOSING PREMATURELY, I NOW HAVE A LEAK IN THE HATCHBACK AFTER HARD RAIN. WAS THIS REPAIR THE CAUSE OF LEAK OR IS THIS SOMETHING ELSE THAT SHOULD BE RECALLED? WATER POURS OUT OF BOTTOM SIDES OF BACK DOOR WHEN OPENED.
Electrical system, Jul 16, 2018
WHEN PRESSING THE START/STOP BUTTON, THE IGNITION OFTEN WILL NOT TURN OFF. ALTHOUGH THE SHIFT LEVER IS IN 'P' POSITION AND THE ENGINE SHUTS OFF NORMALLY, THE IGNITION WILL STAY ON (IN ACCESSORY MODE).
Electrical system, Other or unspecified, Jul 13, 2018
AFTER PUTTING MY 2014 MAZDA CX-5 TOURING AT IN PARKING MODE/GEAR AND PRESSING START/STOP ENGINE BUTTON, IT DOES NOT SHUTOFF ELECTRICAL COMPONENTS/ACCESSORIES. ENGINE SHUTS OFF, BUT ALL ELECTRICAL COMPONENTS/ACCESSORIES STAYS ON THAT RESULTS IN DRAINING THE BATTERY. CAR DOES NOT REGISTER THAT IT'S IN PARK MODE/GEAR. HENCE CAR CAN NOT BE LOCKED WHEN STEPPING AWAY FROM CAR. ITS THE SAFETY ISSUE IF CAR IS NOT READING THAT ITS FULLY PARKED AND IT MAY START ROLLING/MOVING ON ITS OWN ON SLOPE SURFACE. MAZDA ISSUED A SERVICE BULLETIN FOR THIS ISSUE BUT DOES NOT WANT TO DO RECALL ON IT. FOLLOWING IS FROM MAZDA SERVICE BULLETIN: "WHEN PRESSING THE START/STOP BUTTON, THE IGNITION MAY NOT TURN OFF ON SOME VEHICLES EQUIPPED WITH A GATE- TYPE AT SHIFTER. ALTHOUGH THE SHIFT LEVER IS IN 'P' POSITION AND THE ENGINE SHUTS OFF NORMALLY, THE IGNITION MAY STAY ON (IN ACCESSORY MODE). THIS CONCERN MAY BE CAUSED BY A WORN SWITCH UNIT. TO ELIMINATE THIS CONCERN, THE SWITCH UNIT MATERIAL HAS BEEN CHANGED TO IMPROVE WEAR RESISTANCE. MODIFIED SWITCH UNITS HAVE BEEN ESTABLISHED AS NEW SERVICE PARTS." I DID A LOT OF RESEARCH ONLINE AND FOUND MANY OWNERS OF MAZDA CX-5 AND MAZDA 6 HAVING THE SAME ISSUE BY THEIR FAULTY PART(AT SHIFTER SWITCH). SHIFT GEAR SWITCH SHOULD NOT FAIL WITH LESS THAN 35000 MILES. MAZDA SHOULD OWN THIS ISSUE AND DO A RECALL ON ALL MAZDA SWITCHES. CONSUMERS DON'T HAVE TO SUFFER BECAUSE OF THEIR MISTAKES/FAULTS. FAULTY PART NUMBER: KDY0-46-040
Electrical system, Jul 9, 2018
WHEN I PUSH THE BUTTON TO TURN OFF THE CAR THE ENGINE SHUTS OFF BUT THE RADIO AND EVERYTHING INSIDE THE CAR DOESN'T TURN OFF. MY CAR'S BATTERY HAS DIED BECAUSE OF IT NOT TURNING OFF. I CALLED THE DEALERSHIP THEY KNEW EXACTLY WHAT WAS WRONG. THEY SAID IT WAS A COMMON PROBLEM IN THE CX5. MY CAR'S BATTERY HAS BEEN DEAD SEVERAL TIMES BECAUSE OF THIS ISSUE.
Electrical system, Jul 9, 2018
MANY TIMES WHEN PUSHING THE IGNITION BUTTON TO TURN THE VEHICLE OFF IT DOES NOT COMPLETELY SHUT DOWN THE ELECTRICAL SYSTEM AND LEAVES THE RADIO AND OTHER ACCESSORIES ON. THIS HAS LED TO THE BATTERY RUNNING DOWN ON 2 OCCASIONS. THIS IS AN INTERMITTENT PROBLEM THAT DOES NOT HAPPEN EVERY TIME I SHUT THE VEHICLE OFF. BUT WHEN IT DOES HAPPEN I MAY HAVE TO RESTART AND SHUT OFF THE VEHICLE MULTIPLE TIMES TO GET IT TO FULLY SHUT DOWN THE VEHICLE AND ACCESSORIES. MANY PEOPLE WITH THE SAME VEHICLE ARE EXPERIENCING THIS PROBLEM BASED ON RESEARCH I HAVE DONE. THIS HAS BEEN ONGOING FOR 3-4 MONTHS
Engine, Jul 7, 2018
WHEN ATTEMPTING TO TURN ENGINE OFF, A WARNING LIGHT APPEARS THAT SHIFTER MUST BE PLACED IN "PARK" BEFORE TURNING OFF ENGINE. REPEATED ATTEMPTS DO NOT WORK. MANY OWNERS HAVING SIMILAR PROBLEM. IT IS A DEFECTIVE PARKING SENSOR , PART KDY0-46-040, BUT MAZDA WILL NOT ISSUE RECALL AT THIS TIME AND WANTS TO CHARGE SEVERAL HUNDRED DOLLARS TO REPLACE THE $46 PART.
Electrical system, Jul 5, 2018
FOR THE LAST FEW WEEKS THE VEHICLE WILL NOT SHUT OFF COMPLETELY. I HAVE TO TURN THE CAR ON AND OFF SEVERAL TIMES BEFORE IT WORKS. DUE TO THIS ISSUE I CANNOT LOCK THE VEHICLE AND IT HAD DRAINED THE BATTERY.
Other or unspecified, Jul 2, 2018
IGNITION DOES NOT TURN OFF WHEN PRESSING START / STOP BUTTON
Electrical system, Jun 21, 2018
TL* THE CONTACT OWNS A 2014 MAZDA CX-5. AFTER SWITCHING THE SHIFTER TO THE PARK POSITION, TURNING THE ENGINE OFF, AND REMOVING THE IGNITION KEY, THE RADIO WOULD REMAIN ACTIVATED. ALSO, AN ERRONEOUS AUDIBLE ALARM WAS ACTIVATED, WHICH WARNED THE CONTACT THAT THE IGNITION KEY WAS NOT REMOVED FROM THE IGNITION SWITCH. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE IGNITION SWITCH WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE LOCAL DEALER (JAKE SWEENEY MAZDA WEST IN CINCINNATI, OH) WAS NOTIFIED OF THE FAILURE, BUT THE MANUFACTURER WAS NOT. THE FAILURE MILEAGE WAS 53,000.
Electrical system, Exterior lighting, Other or unspecified, Jun 20, 2018
A FEW WEEKS AGO MY KEYLESS SYSTEM BEGAN MALFUNCTIONING. WHEN I PUSH THE CAR OFF BUTTON AND GO TO GET OUT OF CAR A WARNING BEEP GETS MY ATTENTION THAT THE DASH IS STILL ON. THE ONLY WAY I HAVE FOUND TO GET EVERYTHING TO SHUT OFF COMPLETELY IS TO RESTART THE CAR AND PUT IT IN REVERSE OR DRIVE AND I MAY HAVE TO DO THIS SEVERAL TIMES BEFORE EVERYTHING SHUTS DOWN.
Seats, Other or unspecified, Jun 20, 2018
THE MOTOR ON THE DRIVER SEAT IS BROKEN AND ALLOWS ONLY ONE SIDE OF THE SEAT TO MOVE FORWARD AND THE CAR DOESN'T FULLY TURN OFF WHEN PLACED IN PARK BECAUSE OF A GEAR SHIFT ISSUE.
Other or unspecified, Jun 20, 2018
KEYLESS IGNITION SYSTEM WILL NOT SHUT OFF WITH KEY FOB OR START/STOP BUTTON. THE CAR SHUTS OFF, BUT THE ACCESSORY STAYS ON CAUSING THE BATTERY TO DRAIN AND DIE. THE VEHICLE IS STATIONARY AS IT IS BEING TURNED OFF. SEARCHING ONLINE MANY MAZDA OWNERS EXPRESS THE SAME PROBLEM WITH MAZDA DOING NOTHING. THIS IS A SAFETY ISSUE AND SHOULD BE RECALLED.
Electrical system, Jun 18, 2018
WHEN I TURN OFF THE CAR- IT SAYS - SHIFT TO P- IT IS ALREADY IN PARK AND THE VEHICLE WILL NOT TURN OFF- THE AUXILIARY STAYS ON- FIRST TIME THIS HAPPENED, I DIDN'T REALIZE IT AND CAME OUT TO A DEAD BATTERY. NOW IT HAPPENS ALL THE TIME AND I HAVE TO KEEP STARTING AND STOPPING THE CAR AND JIGGLING THE SHIFTER TO GET IT TO TURN OFF. GOOGLED THE ISSUE AND IT IS A DEFECTIVE SHIFTER SWITCH THAT MAZDA WILL NOT RECALL