2014 Mazda CX-5
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 377 owner complaints filed for this model year. This is the 2nd highest complaint count among 14 CX-5 model years with reports.
Of the 2014 reports, 7 involved a crash. 6 people were injured.
What owners report most often
Recalls and investigations
Structure, body, hatchback/liftgateSep 6, 2016
Mazda North American Operations (Mazda) is recalling certain model year 2010-2013 Mazda3 and Mazdaspeed3 vehicles manufactured November 18, 2008, to June 8, 2013, 2012-2015 Mazda5 vehicles manufactured October 26, 2010, to June 22, 2015, 2016 CX-3 vehicles manufactured June 1, 2015, to December 26, 2015, and 2013-2016 CX-5 vehicles manufactured December 15, 2011, to December 26, 2015. On the affected vehicles, the lift gate support struts may corrode, possibly causing the struts to break and/or the lift gate to drop unexpectedly.
If the lift gate falls unexpectedly, it may hit the user, increasing their risk of injury.
Mazda dealers will replace the both lift gate supports, free of charge, however parts are not currently available. The recall began April 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9916H.
Campaign 16V644000 on NHTSA.gov
SteeringApr 11, 2016
Mazda North American Operations (Mazda) is recalling certain model year 2016 CX-3 vehicles manufactured June 1, 2015, to December 2, 2015, 2013-2014 Mazda2 vehicles manufactured July 3, 2013, to August 8, 2014, 2014-2016 CX-5 vehicles manufactured January 19, 2013, to December 2, 2015, and 2013-2015 CX-9 vehicles manufactured December 6, 2012, to July 31, 2015. The lower mounting nuts and bolts that attach the front strut assembly to the steering knuckle may loosen, allowing the steering knuckle to separate.
If the steering knuckle separates from the strut assembly, it can cause a loss of steering control, increasing the risk of a crash.
Mazda will notify owners, and dealers will inspect the lower mounting nuts and bolts that secure the front strut assembly to the steering knuckle. If the bolts are loose, they will be replaced and then correctly tightened, free of charge. The recall is expected to begin May 20, 2016. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9316D.
Campaign 16V203000 on NHTSA.gov
Fuel system, gasoline, storage, tank assembly, filler pipe and capFeb 3, 2016
Mazda North American Operations (Mazda) is recalling certain model year 2014-2016 Mazda CX-5 vehicles manufactured June 27, 2013, to February 2, 2016. The affected vehicles have a fuel filler pipe that may rupture in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 301, "Fuel System Integrity."
A rupture of the fuel filler pipe may result in a fuel leak, increasing the risk of a fire.
Mazda will notify owners, and dealers will alter the attachment between the fuel filler pipe and the left rear side of the bracket of the fuel filler pipe, free of charge. The recall began on February 25, 2016. Owners may contact Mazda customer service at 1-800-222-5500, option 6. Mazda's number for this recall is 9216B.
Campaign 16V064000 on NHTSA.gov
Visibility, windshieldJan 19, 2016
Pilkington North America, Inc. (Pilkington) is recalling certain replacement windshields, model FW04026 GTY, manufactured November 23, 2015, to December 16, 2015 for use in Mazda CX-5 vehicles that are equipped with the Smart City Brake Support system. The affected windshields have a bracket mounted on the inside to hold a laser sensor or LIDAR device for the Smart City Brake Support system. These brackets were improperly affixed with only tape instead of tape and urethane and therefore may loosen.
If the bracket loosens or detaches from the windshield, the safety features of the Smart City Brake Support system may be disabled and therefore increase the risk of a crash.
Pilkington will contact the wholesalers and retailers that purchased the windshields to try to identify the affected customers. The affected windshields will be replaced, free of charge. This recall began on February 15, 2016. Owners may contact Pilkington at 1-844-278-7230.
Campaign 16E002000 on NHTSA.gov
Representative owner complaints
377 reports, newest first.
Other or unspecified, Jun 12, 2018
WHEN PRESSING THE START/STOP BUTTON, MY IGNITION DOES NOT TURN OFF ALTHOUGH THE SHIFTER IS IN THE "P" POSITION AND THE ENGINE SHITS OFF NORMALLY. IF I TURN THE ENGINE BACK ON, JIGGLE THE SHIFTER, AND PUSH THE STOP BUTTON AGAIN, IT IS USUALLY SUCCESSFUL. IT APPEARS THERE IS A PROBLEM WITH A WORN SWITCH UNIT. THIS IS A SAFETY HAZARD AND SOMETHING MUST BE DONE. IT IS AN ONGOING CONCERN, NOT AN ISOLATED INCIDENT.
Other or unspecified, Jun 12, 2018
RECENTLY ENCOUNTERED A PROBLEM WITH "SET TO P TO TURN OFF POWER". MY 2014 CX-5, WOULD NOT TOTALLY TURN OFF THE IGNITION. AUXILIARY POWER REMAINED ON.SO RADIO ETC. STAYED ON. KDY0-46-040 PARIS1 POSTED ONE TSB WHICH IS RELATED TO THE INFERIOR "SWITCH UNIT", P/N: KDY0-46-040, IN GEAR SHIFT ASSEMBLY. BUT LIKE MADAR AND PARIS1, I ALSO REMEMBER THERE'S ANOTHER PUSH-BUTTON ENGINE START/STOP SWITCH TSB FOR SIMILAR ISSUES BUT CAN'T FIND IT RIGHT NOW. YOUR DEALER SEEMS TO FOLLOW THE TSB WITH INFERIOR "SWITCH UNIT" IN GEAR SHIFT ASSEMBLY, SO DO PRINT THE TSB OUT AND HOPE FOR THE BEST AS I BELIEVE MAZDA CANADA SHOULD TAKE CARE OF THE BILL AS MAZDA KNOWINGLY PUT A BAD PART IN THERE. DON'T LET THEM REPLACE THE SELECT LEVEL ASSEMBLY KD31-46-100D、GHR5-46-100C LIKE MENTIONED IN THE TSB THAT'D BE A WASTE OF MONEY.
Power train, Jun 11, 2018
TL* THE CONTACT OWNS A 2014 MAZDA CX-5. THE CONTACT STATED THAT THE VEHICLE FAILED TO ENGAGE IN PARK AND WAS UNABLE TO BE TURNED OFF. THE DEALER (BERGLUND MAZDA, 834 E MAIN ST, SALEM, VA 24153 WAS CONTACTED AND INFORMED THE CONTACT TO SCHEDULE A DIAGNOSTIC APPOINTMENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT TO TAKE THE VEHICLE TO THE DEALER FOR DIAGNOSTIC TESTING. THE FAILURE MILEAGE WAS 46,000.
Electrical system, Jun 8, 2018
VEHICLE WILL NOT TURN OFF COMPLETELY AS IT SHOULD. I AM THE FIRST OWNER AND PROBLEM HAS BEEN GOING ON FOR ABOUT A MONTH. ENGINE WILL SHUT OFF BUT ELECTRONICS INSIDE OF THE VEHICLE WILL STAY ON. I CHECKED ONLINE TO SEE WHAT IT COULD BE BUT THERE IS NO ANSWER VARIOUS OTHER OWNERS HAVE THE SAME ISSUE.
Other or unspecified, Electronic stability control (ESC), Engine, Jun 1, 2018
WHEN I PUT MY CAR IN PARK, AND TRY TO TURN OFF THE CAR, THE BATTERY STILL STAYS ON (RADIO, ETC). I'VE HAD MY CAR'S SELECTOR SWITCH REPLACED AT A COST TO ME ($300) AFTER THE DEALER SAID THAT WAS THE PROBLEM. I AM NOW HAVING THE PROBLEM AGAIN. I AM A MOM WITH 2 LITTLE KIDS AND I AM PETRIFIED OF BEING STUCK IN THIS CAR THAT WON'T TURN OFF. I HAVE A VIDEO OF THE CAR ACTING IN THIS ACTION BUT AM UNABLE TO ATTACH IT IN THIS FORUM. I WOULD BE HAPPY TO EMAIL IT.
Electrical system, Engine, May 31, 2018
TL* THE CONTACT OWNS A 2014 MAZDA CX-5. THE CONTACT STATED THAT THE ENGINE FAILED TO TURN OFF WHEN THE KEYLESS IGNITION BUTTON WAS DEPRESSED. THE CONTACT STATED THAT THE BUTTON HAD TO BE DEPRESSED SEVERAL TIMES UNTIL THE ENGINE TURNED OFF. THE INSTRUMENT PANEL GAUGES WOULD STILL FUNCTION AND THE GREEN IGNITION LIGHT REMAINED ILLUMINATED. THE VEHICLE HAD NOT BEEN REPAIRED AND WAS SCHEDULED FOR MAINTENANCE AT RAY BRANDT MAZDA (1884 WESTBANK EXPY, HARVEY, LA 70058, (504) 372-6131). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000. THE VIN WAS NOT AVAILABLE.
Engine, May 31, 2018
WHEN PLACED IN PARK AND TURNED OFF, IT'S NOT ALL THE WAY OFF. RADIO AND ACCESSORIES ARE STILL ON. ONLY WAY I'VE FOUND TO FIX IS TO RE START IT, TAKE IT OUT OF PARK, THEN PUT IT BACK IN PARK AND TURN IT OFF AGAIN. FOUNDS LOTS OF OTHER POSTS ABOUT THIS AT HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T49115_DS799849. BEEN HAPPENING SEVERAL TIMES A WEEK FOR ABOUT 2 MONTHS. CALLED MAZDA AND THEY SAY THEY DON'T KNOW ANYTHING ABOUT IT.
Electrical system, May 30, 2018
THE CAR WILL NOT COMPLETELY SHUT OFF WHEN IT IS SET TO PARK AND THE PUSH BUTTON IS PUSHED FOR SHUT OFF.THE ELECTRICAL COMPONENTS STAY ON AND I HAVE TO MOVE THE SHIFTER TO DRIVE THEN PARK AGAIN ABOUT 5 TIMES BEFORE IT ACTUALLY SHUTS DOWN.
Electrical system, May 29, 2018
THE VEHICLE DOES NOT TOTALLY SHUT DOWN WHEN THE VEHICLE IS PLACED IN PARK AND THE STARTER BUTTON IS PRESSED. THE ENGINE WILL SHUT OFF BUT DEFAULTS TO ACCESSORY MODE LEAVING THE RADIO ON. PRIOR TO THIS OCCURRENCE, THE VEHICLE HAD SAT OUTSIDE IN EXTREMELY HOT WEATHER WITH THE OUTSIDE TEMPERATURE BEING 99 DEGREES FOR APPROXIMATELY 6 HOURS. SEVERAL ATTEMPTS TO TURN ON THEN TURN OFF VEHICLE DID NOT REMEDY THIS. THE FINAL ATTEMPT WAS TO START THE VEHICLE AND DRIVE THE VEHICLE AROUND THE BLOCK WITH THE AIR CONDITIONER ON AT THE HIGHEST LEVEL. UPON RETURN TO THE RESIDENCE, THE VEHICLE WAS PLACED IN PARK AND THE STARTER BUTTON PRESSED AND THE VEHICLE DID SHUT DOWN COMPLETELY.
Electrical system, May 29, 2018
AFTER PARKED, WHEN TURNING THE CAR OFF WITH THE PUSH BUTTON, THE ENGINE WILL SHUT OFF, BUT THE ELECTRICAL SYSTEM WILL REMAIN ON (INCLUDING THE RADIO AND THE DASHBOARD). IF I TRY TO OPEN THE DOOR, THE CAR WILL BEEP AT ME, AND IF I LEAVE IT LIKE THIS, THE CAR WILL DRAIN THE BATTERY. I HAVE TO TURN THE CAR BACK ON, SHIFT GEARS, PUT IT BACK IN PARK AND TRY TURNING IT OFF AGAIN TO GET IT TO FULLY TURN OFF. SOMETIMES I HAVE TO DO THIS MULTIPLE TIMES. I HAVE READ ON FORUMS THAT THIS IS A COMMON PROBLEM, AND MAZDA IS NOT DOING ANYTHING TO REMEDY THIS SITUATION.
Visibility, May 28, 2018
OUR SUNROOF EXPLODED WHILE WE WERE DRIVING 55MPH ON A WINDY ROAD. SOUNDED LIKE A RIFLE SHOT. NO CLIFFS ABOVE US. NO DRAMATIC TEMP OR PRESSURE CHANGED. SEEMED LIKE A SPONTANEOUS EVENT.
Electrical system, Other or unspecified, May 25, 2018
HAPPENING MORE FREQUENTLY, THE CAR WILL NOT SHUT OFF: ENGINE SHUTS DOWN, BUT CENTER CONSOLE (RADIO CONSOLE) DOES NOT SHUT OFF EVEN WHEN IN PARK. STARTING THE CAR UP AGAIN, SHIFTING TO ANOTHER GEAR, PUTTING BACK INTO PARK AND THEN ATTEMPTING TO TURN OFF AGAIN USUALLY FIXES ISSUE BUT CAN TAKE UP TO 10X TO ACCOMPLISH! IF YOU DON'T GET THE RADIO TO SHUT OFF, THE BATTERY WILL DIE.
Other or unspecified, May 24, 2018
VEHICLE DOES NOT TURN OFF COMPLETELY. IT DOES NOT RECOGNIZE VEHICLE IS IN PARK. THE ENGINE SHUTS OFF, BUT RADIO STAYS ON AND A NOTICE TO "SET THE SYSTEM TO OFF" POPS UP. ALSO TELLS YOU TO PUT THE CAR IN 'P'
Structure, Visibility/wiper, May 22, 2018
SUNROOF GLASS EXPLOSION SUNROOF SPONTANEOUSLY EXPLODED WHILE DRIVING 65 MPH ON AN EMPTY HIGHWAY. INTERNAL SUNROOF COVER SHIELDED ANY DEBRIS. OUTSIDE CONDITIONS: CLOUDY DAY, AROUND 85 DEGREES AND HUMID. RAIN IN FORECAST. OTHER DETAILS: SPEED LIMIT WAS 70 MPH. GLASS SHATTERED AND A PORTION BLEW UP AND OUT OF THE VEHICLE. NO OTHER VEHICLES WERE PRESENT. EXTREMELY LOUD BOOM FOLLOWED BY SOUND OF AIR FLOWING INTO VEHICLE (LIKE AN OPEN WINDOW). WHEN OPENING THE COVER TO SEE WHAT IT WAS, PIECES OF GLASS FELL INTO THE VEHICLE. CURRENTLY UNDERGOING GETTING REPAIRS UNDER INSURANCE.
Vehicle speed control, Other or unspecified, May 20, 2018
ON THREE OCCASIONS, WHILE PARKING MY VEHICLE AND REVERSING OUT OF A PARKING SPOT, MY VEHICLE SLIPPED AND AUTOMATICALLY ACCELERATED FORWARD WITHOUT ME PRESSING THE GAS PEDAL. THE MOST RECENT INCIDENT OCCURRED ON MAY 17, 2018 WHILE I WAS ATTEMPTING TO PARK MY VEHICLE AND IT AUTOMATICALLY ACCELERATED WITHOUT ME PRESSING THE GAS PEDAL AND CAUSED ME TO CRASH INTO 2 POLES THAT WHERE PLACED IN FRONT OF A DOORWAY IN THE PARKING LOT. THE SECOND ISSUE I HAVE WITH THIS VEHICLE IS THE POWER BUTTON ON THE IGNITION WILL NOT TURN OFF WHEN I PRESS THE OFF BUTTON. IN ORDER FOR THE POWER TO TURN OFF, I HAVE TO CONTINUOUSLY PRESS THE BRAKE, MOVE THE PARKING GEAR BACK AND FORTH AND PRESS THE IGNITION BUTTON SEVERAL TIMES BEFORE THE POWER SHUTS OFF.
Other or unspecified, May 14, 2018
SHIFTER POSITION SWITCH NEEDS TO BE REPLACED. AFTER THE CAR IS IN PARK AND THE IGNITION IS TURNED OFF, THE CAR'S ACCESSORIES STAY ON.
Electrical system, May 7, 2018
CAR WILL NOT POWER OFF EVEN AFTER MULTIPLE ATTEMPTS RADIO WILL STAY ON MAY TAKE UP TO 20 TIMES RESTARTING AND TURN OFF CAR FOR IT TO COMPLETELY SHUT DOWN
Electrical system, May 5, 2018
WHEN I PLACE MY GEAR SHIFTER INTO THE PARK POSITION, THE ENGINE TURNS OFF, BUT RADIO REMAINS ON. I THEN HAVE TO TURN THE CAR BACK ON, JIGGLE THE GEAR SHIFTER AGAIN, THEN EVERYTHING WILL TURN OFF. BEFORE I REALIZED WHAT THE PROBLEM WAS, MY CAR BATTERY DIED SEVERAL TIMES, AND EVENTUALLY HAD TO REPLACE IT. IT IS OCCURRING MORE OFTEN AND I'M WORRIED THAT I WILL BE STRANDED SOMEWHERE AND NOT BE ABLE TO COMPLETELY TURN THE CAR OFF.
Electrical system, Engine, May 2, 2018
WHEN THE CAR IS IN PARK POSITION AND I GO TO HIT THE POWER BUTTON TO TURN THE CAR OFF; I GET A MESSAGE THAT STATES I MUST PUT THE CAR IN PARK. THE ENGINE IS WILL TURN OFF BUT ALL ELECTRICAL FEATURES (RADIO, LIGHTS, ETC.) ARE STILL ON. IT WILL NOT ALLOW ME TO LOCK THE DOORS IN THIS STATE. THIS IS HAPPENING WHEN I ATTEMPT TO TURN OFF THE CAR.
Electrical system, May 2, 2018
VEHICLE'S ELECTRONICS WILL NOT SHUT OFF WHEN TRANSAXLE IS PLACED IN PARK. VEHICLE OFTEN REQUIRES THAT OPERATOR PUSH TRANSAXLE FAR TO THE LEFT AND THEN ATTEMPT TO SHUT OFF. SOMETIMES THIS WORKS. OTHER TIMES IT DOES NOT. IF NOT CAREFUL, BATTERY WILL DRAIN AND STRAND OPERATOR WHERE PARKED.
Electrical system, May 2, 2018
CAR WILL NOT COMPLETELY SHUT OFF WHEN PUT IN PARK. THIS IS A PUSH TO START CAR AND THIS HAS BEEN HAPPENING FOR SEVERAL MONTHS EVEN THOUGH THE CAR HAS NO OTHER ISSUES. I AM UNABLE TO LOCK CAR.
Electrical system, Apr 30, 2018
SENSOR ISSUES. WE HAVE HAD NUMEROUS SENSOR ISSUES WITH THE CAR INCLUDING NOT BEING ABLE TO TURN OFF THE IGNITION WHEN IN PARK. MOST RECENT PROBLEM IS THE SENSOR DOES NOT SEE THAT THE CAR IS IN "P", SO IT WILL NOT ALLOW THE CAR TO BE TURNED OFF. VERY DANGEROUS! NUMEROUS COMPLAINTS TO DEALERSHIPS, BUT THEY WILL NOT PAY TO FIX PROBLEM. IT'S A VERY COMMON ISSUE WITH THESE VEHICLES, AND THIS IS ACKNOWLEDGE BY MAZDA, BUT THEY REFUSE TO REPAIR IT WITHOUT A HEFTY PRICE TAG.
Visibility, Visibility/wiper, Apr 29, 2018
THE DRIVER SIDE REARVIEW MIRROR VIBRATES VIOLENTLY AND BLURS VISIBILITY AT SPEEDS HIGHER THAN 50 MPH. A TSB HAS BEEN ISSUED FOR THIS ISSUE, BUT MAZDA REFUSES TO REPAIR IT FOR CERTIFIED PREOWNED VEHICLES EVEN THOUGH THIS IS A MANUFACTURING DEFECT AND IS VERY DISTRACTING DURING DRIVING ON THE HIGHWAY. I HAVE TO LOOK AT THE MIRROR FOR A LONGER TIME TO MAKE SURE THE ROAD IS CLEAR, WHICH IS A HIGHER RISK TO MY SAFETY.
Power train, Other or unspecified, Apr 28, 2018
WHEN PUTTING THE VEHICLE IN PARK THE ENGINE WILL NOT CUT OFF AM BEING TOLD IT IS THE SHIFTER POSITION SWITCH THIS IS HAPPENING SEVERAL TIMES. WHEN ATTEMPTING TO SHUT OFF VEHICLE WHILE IN PARK. IT DOES NOT MATTER WHERE IT IS PARKED HAS BEEN HAPPENING FOR AT LEAST 3-4 MONTHS
Electrical system, Apr 28, 2018
HUNDREDS OF PEOPLE COMPLAIN ONLINE ABOUT THE SAME PROBLEM: THE CAR DOES NOT TURN OFF WHEN PUSHING 'START' BUTTON BEING ON 'PARKING'. THE ENGINE DOES TURN OFF, BUT ELECTRONICS STAYS ON AND THE CAR CAN'T BE LEFT OR LOCKED. ACCORDING TO ONLINE DISCUSSIONS, THIS IS ABOUT DEFECTIVE SENSOR, WHICH IS SUPPOSED TO RECOGNIZE THAT THE CAR IS ON 'PARKING', AND IT HAPPENS FOR DIFFERENT MAZDA MODELS STARTING FROM 2013. THEY RECOGNIZE THE DEFECT BUT STILL WANT CUSTOMERS TO PAY FOR THE PART AND REPAIR. HOPEFULLY, THERE ARE ENOUGH COMPLAINS ABOUT THIS ISSUE TO INITIATE A RECALL.