2016 Mazda CX-5
Problems, recalls and owner-reported issues
Exterior lighting is the leading concern among 510 owner complaints filed for this model year. This is the highest complaint count among 14 CX-5 model years with reports.
Of the 2016 reports, 31 involved a crash and 10 involved a fire. 13 people were injured.
What owners report most often
Recalls and investigations
Exterior lighting, headlightsFeb 6, 2020
Mazda North American Operations (Mazda) is recalling certain 2016 CX-5 vehicles. The LED Daytime Running Lights (DRL) may fail while driving.
If the DRL fails, the vehicle's visibility may be reduced to other drivers on the road, increasing the risk of a crash.
Mazda will notify owners, and dealers will inspect the headlights, and replace the sealing gasket or headlight assemblies, as necessary, free of charge. The recall began March 20, 2020. Owners may contact Mazda customer service at 1-800-222-5500 Option 4. Mazda's number for this recall is 4320A.
Campaign 20V063000 on NHTSA.gov
Structure, body, hatchback/liftgateSep 6, 2016
Mazda North American Operations (Mazda) is recalling certain model year 2010-2013 Mazda3 and Mazdaspeed3 vehicles manufactured November 18, 2008, to June 8, 2013, 2012-2015 Mazda5 vehicles manufactured October 26, 2010, to June 22, 2015, 2016 CX-3 vehicles manufactured June 1, 2015, to December 26, 2015, and 2013-2016 CX-5 vehicles manufactured December 15, 2011, to December 26, 2015. On the affected vehicles, the lift gate support struts may corrode, possibly causing the struts to break and/or the lift gate to drop unexpectedly.
If the lift gate falls unexpectedly, it may hit the user, increasing their risk of injury.
Mazda dealers will replace the both lift gate supports, free of charge, however parts are not currently available. The recall began April 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9916H.
Campaign 16V644000 on NHTSA.gov
SteeringApr 11, 2016
Mazda North American Operations (Mazda) is recalling certain model year 2016 CX-3 vehicles manufactured June 1, 2015, to December 2, 2015, 2013-2014 Mazda2 vehicles manufactured July 3, 2013, to August 8, 2014, 2014-2016 CX-5 vehicles manufactured January 19, 2013, to December 2, 2015, and 2013-2015 CX-9 vehicles manufactured December 6, 2012, to July 31, 2015. The lower mounting nuts and bolts that attach the front strut assembly to the steering knuckle may loosen, allowing the steering knuckle to separate.
If the steering knuckle separates from the strut assembly, it can cause a loss of steering control, increasing the risk of a crash.
Mazda will notify owners, and dealers will inspect the lower mounting nuts and bolts that secure the front strut assembly to the steering knuckle. If the bolts are loose, they will be replaced and then correctly tightened, free of charge. The recall is expected to begin May 20, 2016. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9316D.
Campaign 16V203000 on NHTSA.gov
Fuel system, gasoline, storage, tank assembly, filler pipe and capFeb 3, 2016
Mazda North American Operations (Mazda) is recalling certain model year 2014-2016 Mazda CX-5 vehicles manufactured June 27, 2013, to February 2, 2016. The affected vehicles have a fuel filler pipe that may rupture in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 301, "Fuel System Integrity."
A rupture of the fuel filler pipe may result in a fuel leak, increasing the risk of a fire.
Mazda will notify owners, and dealers will alter the attachment between the fuel filler pipe and the left rear side of the bracket of the fuel filler pipe, free of charge. The recall began on February 25, 2016. Owners may contact Mazda customer service at 1-800-222-5500, option 6. Mazda's number for this recall is 9216B.
Campaign 16V064000 on NHTSA.gov
Visibility, windshieldJan 19, 2016
Pilkington North America, Inc. (Pilkington) is recalling certain replacement windshields, model FW04026 GTY, manufactured November 23, 2015, to December 16, 2015 for use in Mazda CX-5 vehicles that are equipped with the Smart City Brake Support system. The affected windshields have a bracket mounted on the inside to hold a laser sensor or LIDAR device for the Smart City Brake Support system. These brackets were improperly affixed with only tape instead of tape and urethane and therefore may loosen.
If the bracket loosens or detaches from the windshield, the safety features of the Smart City Brake Support system may be disabled and therefore increase the risk of a crash.
Pilkington will contact the wholesalers and retailers that purchased the windshields to try to identify the affected customers. The affected windshields will be replaced, free of charge. This recall began on February 15, 2016. Owners may contact Pilkington at 1-844-278-7230.
Campaign 16E002000 on NHTSA.gov
Representative owner complaints
510 reports, newest first.
Power train, Vehicle speed control, Electronic stability control (ESC), Aug 14, 2017
MY COMPLAINT IS IDENTICAL TO COMPLAINT # 10913740. I SPECIAL ORDERED MY CX-5 & PICKED IT UP FEB 2017.DOES NOT SHIFT PROPERLY, REVS UP TO 6000 BEFORE ENGAGING, CAN'T ACCELERATE WHEN I NEED TO (LIKE MERGING ON FREEWAY OR CHANGING LANES). PLEASE SEE COMPLAINT # 10913740 BECAUSE HE DESCRIBES IT BETTER THAN I, A NON "CAR PERSON" CAN. I'VE PUT MY MY GAS FOOT TO THE FLOOR TRYING TO GAIN SOME SPEED SO I WOULDN'T GET REAR ENDED AND IT TAKES, LITERALLY, ABOUT 10 SECONDS TO RESPOND AT ALL. THE DEALER CLAIMS IT IS SHIFTING AS DESIGNED & SAYS THEY CAN'T RECREATE THE PROBLEM. CAR WAS THERE @3600 MILES & THEY TOLD ME THE TECH COULDN'T FIND ANYTHING WRONG WITH THE CAR BUT DID I WANT A DRIVE WITH HIM. I DID ONE, & HE TRIED TO TELL ME THAT REVVING TO 5000 WHEN ON A SMALL INCLINE WAS NORMAL. THIS IS A LIE. I BROUGHT THE CAR BACK AGAIN- IT WAS IN FOR 7 DAYS. 2ND TIME MANUFACTURER INVOLVED, & SUPPOSEDLY ITS ENGINEERS WOULD WORK ON IT. BUT ALL THEY DID IS RUN DIAGNOSTICS (DOESN'T ANYBODY ACTUALLY LOOK AT THE ACTUAL CAR ANYMORE - COMPUTERS DO MALFUNCTION) AND WHAT THEY CAME UP WITH IS THAT I WAS ENGAGING THE GAS AND THE BRAKE AT THE SAME TIME, CAUSING THE CAR NOT TO SHIFT. FIRST OF ALL, MY TINY FOOT COULDN'T BE ON BOTH PEDALS IF I TRIED; SECOND, MY LEFT FOOT IS A CLUTCH FOOT. I AM SO USED TO USING IT ON A CLUTCH ONLY THAT IT DANGLES WHERE A CLUTCH WOULD BE IF I HADN'T BOUGHT THIS STUPID AUTOMATIC 2016 CX-5. SO NOW MAZDA IS SAYING THAT THEIR ENGINEERS & DEALER TECHNICIANS ARE INFALLIBLE AND THEY WILL DO NOTHING FOR ME. MEANWHILE, I AM STUCK WITH THIS POS I BOUGHT FOR $27,000 CASH WHICH IS NOT ONLY DANGEROUS BUT EXTREMELY UN-FUN TO DRIVE DUE TO THE JERKING, REVVING, ETC., WHICH ARE VERY UNNERVING, AND WITH 5000 MILES ON CAR, I SHOULD WANT TO DRIVE IT. INSTEAD I AM DRIVING MY NEARLY 12 YEAR OLD VW SO THAT I CAN GET PLACES SAFELY AND WITHOUT THE JARRING PROBLEM OF THE MAZDA.
Structure, Aug 12, 2017
IN MOTION, PARKING AT MY HOA UNDERGROUND GARAGE. BACK WINDOW EXPLODED.
Electrical system, Aug 10, 2017
INFOTAINMENT SYSTEM REBOOTS NUMEROUS TIMES AFTER ENGINE IS STARTED AND CONTINUES WHILE THE VEHICLE IS IN GEAR. DURING REBOOT CYCLE, RADIO, NAVIGATION, AND OTHER FUNCTIONS OF THE INFOTAINMENT SYSTEM ARE UNAVAILABLE. SYSTEM MAY REBOOT ANYWHERE BETWEEN 1 AND 10 TIMES BEFORE THE SYSTEM STABILIZES. THIS HAS BEEN AN ON-GOING, DAILY OCCURRENCE, CAN OCCUR MULTIPLE TIMES IN A DAY, AND BEGAN 2 MONTHS AFTER VEHICLE DELIVERY.
Steering, Electronic stability control (ESC), Service brakes, Aug 8, 2017
WHILE DRIVING ON A SLOPE WITH BIT OF CURVE ON A HIGHWAY WHEN I APPLIED A MILD BRAKE TO REDUCE THE SPEED, THE CAR ABRUPTLY MOVED STRAIGHT LEFT AND GOES OFF ROAD. THE BRAKE AND STEERING DIDN'T RESPOND IMMEDIATELY FOR FEW SECONDS AND THE CAR KEEP GOING DOWN OFF ROAD ON A VERY ROUGH TERRAIN. LUCKILY IT STOPPED FEW METERS BEFORE A SHARP FALL.
Power train, Jul 11, 2017, crash
I PURCHASED A 2016 NEW MAZDA CX-5 IN OCTOBER 2016. MY CAR WAS ONLY 5 MONTHS OLD WITH 5411 MILEAGE ON IT WHEN I EXPERIENCED THIS PROBLEM. I WAS PULLING UP MY DRIVEWAY WHEN I GOT IN FRONT OF MY GARAGE DOORS OF MY HOME, WITH MY FOOT ON THE BRAKE ABOUT READY TO PUT THE CAR IN PARK , THE ENGINE BEGAN TO REV UP TO A HIGH RATE OF SPEED AND ACCELERATED INTO MY HOUSE. THE HOUSE STOPPED THE CAR FROM GOING ANY FURTHER. MY HUSBAND WAS IN THE PASSENGER SEAT AND EXPERIENCED THIS AS WELL. I WAS PRESSING DOWN ON THE BRAKE, BUT NOTHING STOPPED IT. I WAS CLOSE DISTANCE TO THE HOUSE AND IT HAPPENED SO FAST. I BACKED OFF MY HOUSE. I HAD TO GET MY GARAGE DOORS REPLACED AND THE CAR FIXED. I DID NOT DRIVE THE CAR AGAIN. ONCE THE BODY SHOP FIXED THE CAR (DAMAGE $2300.00 DOLLARS), I HAD THE VEHICLE TOWED TO THE MAZDA DEALERSHIP WHERE I PURCHASED THE CAR TO INVESTIGATE THE PROBLEM. THEY DROVE IT FOR A FEW WEEKS WITH A BLACK BOX, BUT NEVER DETERMINED THE PROBLEM OR IT HAPPENING AGAIN. MAZDA CORPORATION WAS INVOLVED WITH THIS INVESTIGATION. I HAD FILED THE PROBLEM WITH THEM IMMEDIATELY AFTER THE ACCIDENT HAD OCCURRED. I REFUSED TO DRIVE THE CAR AGAIN. THE DEALERSHIP (MAZDA IN MANCHESTER, NH) WORKED A DEAL WITH ME TO BUY THE CAR BACK AND GET ME INTO A NEW 2016 MAZDA CX-5. I HOPE I DON'T EXPERIENCE THIS WITH MY NEW CX-5. I REALLY LIKE THE CAR, BUT I HAVE TO SAY THAT WAS AN EXPERIENCE THAT NO ONE WOULD EVER WANT TO EXPERIENCE. I AM JUST GRATEFUL THAT I WASN'T ON A STREET AND IT HAPPENED TO MY OWN PROPERTY. IT COST QUITE A BIT IN DEDUCTIBLES ON HOUSE AND CAR AND I AM SURE MY RATES WILL GO UP ON INSURANCE ON BOTH. UNFORTUNATELY MAZDA COULD NOT PROVE THERE WAS SOMETHING WRONG WITH THE CAR, SO MY INSURANCE COMPANY COULD NOT GO AFTER THEM FOR THE DAMAGES. AS I SAID BEFORE I AM GRATEFUL MY HUSBAND AND I ARE OK AND NO ONE GOT HURT. ALSO, I FOUND 4-6 OTHERS REPORTING THIS SAME COMPLAINT ON THE CX-5.
Power train, Jul 8, 2017
THE 'START/STOP' BUTTON TO TURN OFF THE VEHICLE, CAN BE DONE IN ANY GEAR. WHEN DONE IN "PARK" THE VEHICLE LOCKS UP THE WHEELS AND THE VEHICLE DOES NOT ROLL. WHEN STOPPED IN OTHER GREARS' THE VEHICLE WILL ROLL OUT OF MY DRIVEWAY. VEHICLE SHOULD BE CORRECTED SO THE TRANSMISSION WILL LOCK THE WHEELS UP WHEN THE VEHICLE IS TURNED OFF IN ANY TRANSMISSION POSITION.
Structure, Jul 7, 2017
TL* THE CONTACT OWNS A 2016 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (RIVERSIDE MAZDA IN RIVERSIDE, CALIFORNIA) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Structure, Jul 3, 2017
TL* THE CONTACT OWNS A 2016 MAZDA CX-5. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER NATIONAL CITY MAZDA IN CHULA VESTA, CALIFORNIA WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Visibility/wiper, Jun 29, 2017
2016 CX5 DEVELOPED SPONTANEOUS STRESS FRACTURE IN WINDSHIELD RUNNING FROM TOP RIGHT EDGE OF SCREEN ACROSS TO MIDDLE OF GLASS. IT WAS NOT BEING DRIVEN AT THE TIME, NOTHING HIT THE WINDSHIELD, IT JUST CRACKED.
Service brakes, Jun 15, 2017
IN TRAFFIC WHEN THE CARS AHEAD SUDDENLY STOPPED. I APPLIED BREAKS HARD AND THEY KICKED BACK, RESISTING MY EFFORTS TO STOP. NARROWLY AVOIDED ACCIDENT BY SHIFTING INTO N AND HITTING THE BREAK AGAIN. I STOPPED A FEW INCHES FROM THE VEHICLE AHEAD !
Electrical system, Structure, Jun 7, 2017
LIFTGATE WOULDN'T UNLOCK SOMETIMES AND THE CAR WAS STATIONARY.
Vehicle speed control, Engine, Jun 5, 2017, crash
TL* THE CONTACT OWNS A 2016 MAZDA CX-5. WHILE THE VEHICLE WAS AT A COMPLETE STOP, THE ENGINE REVVED. THE CONTACT'S VEHICLE INDEPENDENTLY SURGED FORWARD AND CRASHED INTO THE PRECEDING VEHICLE. THE CONTACT'S VEHICLE CONTINUED TO SURGE AND CRASHED INTO A POLE. THE DRIVER AND PASSENGER FRONTAL AIR BAGS DEPLOYED. THE CONTACT SUSTAINED INJURES TO THE CHEST AND ARMS, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT BODY GARAGE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 28,000.
Structure, May 30, 2017
TL* THE CONTACT OWNS A 2016 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644400 (STRUCTURE). THE CONTACT SCHEDULED A RECALL REPAIR APPOINTMENT WITH DEPAULA MAZDA (518-375-2148). UPON ARRIVING FOR THE SCHEDULED APPOINTMENT, THE CONTACT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Other or unspecified, May 28, 2017
A STONE FROM A WEED-EATER HIT MY WINDSHIELD AS I WAS DRIVING (~25 MPH) AND WITHIN 5 MILES THE CRACK WAS ALREADY 18 INCHES. IN SEARCHING ONLINE I NOTICED A LOT OF OWNERS MENTIONED WINDSHIELD PROBLEMS AND HOW THIN THE WINDSHIELD IS. I WOULD HAVE EXPECTED A SLIGHT CHIP BUT NOT THE CRACK. THE TEMPERATURE WAS MID 70'S.
Service brakes, May 23, 2017
THE ELECTRONIC PARKING BRAKE LOCKS THE REAR WHEELS AS DESIGNED. THE TOGGLE SWITCH THAT ACTIVATES THE BRAKES HAS DIRECT CONTROL THAT DOES NOT GO THROUGH THE ANTI-LOCK BRAKE SYSTEM OR THE ON BOARD COMPUTER. ONCE THE PARKING BRAKE IS ACTIVATED, AT ANY SPEED, THERE IS A TWO STEP PROCESS REQUIRED TO RELEASE THE BRAKES AND ALLOW THE REAR WHEELS TO ROTATE. IN MY CASE, THE ACCIDENTAL ACTIVATION OF THE BRAKE SWITCH AT LESS THAN 10 MPH LOCKED UP THE REAR BRAKES AND THE CAR CAME TO A VERY ABRUPT SCREECHING HALT. IF I WERE GOING FASTER WHEN THIS OCCURRED, THE BRAKE LOCK UP COULD HAVE LED TO A LOSS OF CONTROL OF THE VEHICLE.
Seats, May 21, 2017
WHEN THE VEHICLE IS POWERED OFF, THE BACK REST OF THE DRIVER'S CHAIR WILL FALL BACK COMPLETELY TAKING 2-10 SECONDS TO HIT THE REAR SEATING. AFTER TURNING ON THE VEHICLE, I WILL HAVE TO READJUST THE CHAIR TAKING ABOUT 1-2 MINUTES TO ADJUST THE BACK REST INTO AN UPRIGHT POSITION. THIS HAPPENED NUMEROUS TIMES AND SPORADICALLY, HAPPENED ONCE WHILE DRIVING AT SLOW SPEED ABOUT 15-20 MPH. ALSO, HEAD REST TO TOO FAR FORWARD MAKING IT UNCOMFORTABLE. COMPANY SHOULD LOOK INTO ELECTRICALLY MOTORIZED HEAD REST FOR ANGLE AND ELEVATION.
Other or unspecified, May 19, 2017
THERE WAS A RECALL ORDERED OCTOBER 6, 2016 FOR FAULTY LIFT GATE STAY DAMPERS (SAFETY RECALL 9916H, NHTSA CAMPAIGN NO. 16V-644). IT HAS BEEN 8 MONTHS AND THERE STILL IS NO FIX/SOLUTION AVAILABLE. WHY IS IT TAKING SO LONG TO ISSUE A FIX FOR A RECALL? THERE ARE OTHER RECALLS FOR MY VEHICLE AND I AM WAITING FOR A FIX FOR THIS ONE SO I CAN GET ALL THE RECALLS ADDRESSED AT ONE TIME.
Vehicle speed control, Service brakes, May 19, 2017, crash
TL* THE CONTACT OWNS A 2016 MAZDA CX-5. WHILE DRIVING 5 MPH, THE VEHICLE ACCELERATED AND INCREASED RAPIDLY WITHOUT WARNING. ALSO, THE BRAKES FAILED TO WORK. AS A RESULT, THE CONTACT DROVE OVER A SMALL TREE AND THEN CRASHED INTO ANOTHER TREE, WHICH HELPED STOP THE VEHICLE. THE CONTACT SUSTAINED MUSCLE, NECK, AND BACK PAIN. MEDICAL ATTENTION WAS NOT REQUIRED. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 2,751.
Visibility/wiper, May 18, 2017
AFTER TWO MONTHS OF OWNERSHIP THE WINDSHIELD CRACKED DUE TO A ROCK STRIKE. THE WINDOWS WAS REPLACED WITH AN OEM WINDSHIELD. THREE MONTHS LATER THE WINDSHIELD CRACKED RANDOMLY WITHOUT ANY DAMAGE (ROCK ETC)
Visibility/wiper, May 15, 2017
2 WEEKS OLD VEHICLE WINDSHIELD CRACKED AFTER PARKED IN THE SUN FOR 3 HOURS.
Other or unspecified, May 11, 2017
I WAS MAILED A SAFETY RECALL NOTICE INVOLVING THE LEFT GATE STAY DAMPER CONCERN WHICH POSES A POTENTIAL SAFETY ISSUE. WHEN CALLING TO SCHEDULE THE REPAIR, MAZDA DOES NOT HAVE THE PARTS TO PERFORM THE REPAIR AND HAS NO TIMELINE AS TO WHEN THE PARTS WILL BE RECEIVED. MAZDA STATED "THIS RECALL DOES NOT POSE A SAFETY CONCERN." IT CLEARLY STATES IN THE RECALL THAT THE LIFT GATE CAN DROP SUDDENLY AND THE BROKEN PARTS MAY INJURE PEOPLE NEAR THE VEHICLE.
Exterior lighting, May 4, 2017
THERE ARE TWO PROBLEMS WITH THE TURN SIGNAL. FIRST AND FOREMOST, ON VEHICLES THAT ARE EQUIPPED WITH LED HEADLIGHTS AND LED DAYTIME RUNNING LIGHTS, IT IS VERY HARD TO DISTINGUISH THE TURN INDICATOR SINCE IT IS AN INCANDESCENT BULB, IT IS NOT AS BRIGHT AS THE LED DAYTIME RUNNING LIGHTS THAT WHEN THEY ARE ILLUMINATED AND LOOKING STRAIGHT AT THE VEHICLE, IT IS HARD TO TELL IF THE TURN SIGNAL IS ACTIVATED. THIS COULD BE FIXED BY EXTINGUISHING THE DAYTIME RUNNING LIGHT TEMPORARILY WHILE THE TURN SIGNAL ON THE SIDE WHICH THE INDICATOR IS ACTIVATED. IN ADDITION, THE FRONT MARKER BULB IS HARD TO DISTINGUISH FROM THE SIDE, IT SHOULD BE A SEPARATE BULB ON THE ASSEMBLY. THE REAR MARKER LIGHT IS MUCH MORE PRONOUNCED AND VISIBLE NOT ONLY BECAUSE IT IS AN LED BULB, BUT BECAUSE IT IS A SEPARATE FIXTURE FROM THE TURN SIGNAL AMBER COMBINATION LAMP.
Other or unspecified, May 1, 2017
SUNROOF SUDDENLY EXPLODED WHILE DRIVING ON THE FREEWAY. THIS HAPPENED ON 4/30 AT AROUND 10:30AM, 280 SOUTHBOUND ABOUT 1/2 MILE BEFORE THE MILLBRAE EXIT. SUDDENLY HEARD A LOUD BOMB NOISE THEN FOUND OUT MY SUNROOF WAS SHATTERED INTO MANY PIECES. I HAD THE SHADE OPENED ABOUT 2 INCHES, SOME OF THE GLASS PIECES GOT BLOWN INTO THE CABIN. ONE PIECE OF THE GLASS PIERCE INTO THE ARMREST. THERE WERE NO OVERPASS, OR LARGE TRUCK AROUND MY CAR WHEN THIS HAPPENED. I COULD BE 100% SURE IT WASN'T HIT BY ANY EXTERNAL OBJECT. MY WIFE, MY 10MONTH OLD SON AND I WERE IN THE CAR. IF THE SHADE WAS FULLY OPENED, THE SHATTERED GLASS PIECES WOULD HAVE GOT INTO OUR FACE AND EYES. OR EVEN SERIOUSLY INJURED OR KILL MY 10 MONTHS OLD SON. I HAVE FOUND ONLINE THERE ARE MANY CASES OF SUNROOF EXPLODING. PLEASE NHTSA, YOU NEED TO DO SOMETHING ABOUT THIS FOR THE SAFETY OF THE MASS AND PUT PRESSURE ON THE MANUFACTURERS TO BE RESPONSIBLE FOR THIS.
Other or unspecified, Apr 11, 2017
DRIVING ON FREEWAY AT APPROXIMATELY 63 MPH, HEAT WAS ON IN VEHICLE, ALL WINDOWS CLOSED. VERY LIGHT TRAFFIC. HUGE EXPLOSION IN CABIN, GLASS FLYING ALL OVER. I PULLED OFF THE FREEWAY, FOUND THE SUNROOF EXPLODED WITH THE SUNSHADE PARTITION OPEN. THE GLASS WAS PROTRUDING UPWARD. NO INDICATIONS OF A ROCK OR OTHER ITEM STRIKING THE WINDOW. WE HAD GLASS SHARDS IN OUR SCALP THAT WE PICKED OUT AFTER REPEATED WASHINGS. OUR HANDS WERE CUT TRYING TO CLEAR OUT THE REMAINING BROKEN GLASS. NO PRIOR PROBLEMS WITH THE SUNROOF. THE SUNROOF HADN'T BEEN USED THE DAY OF THE EXPLOSION.
Structure, Apr 11, 2017
TL* THE CONTACT OWNS A 2016 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V644000 (STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.