2016 Mazda CX-5
Problems, recalls and owner-reported issues
Exterior lighting is the leading concern among 510 owner complaints filed for this model year. This is the highest complaint count among 14 CX-5 model years with reports.
Of the 2016 reports, 31 involved a crash and 10 involved a fire. 13 people were injured.
What owners report most often
Recalls and investigations
Exterior lighting, headlightsFeb 6, 2020
Mazda North American Operations (Mazda) is recalling certain 2016 CX-5 vehicles. The LED Daytime Running Lights (DRL) may fail while driving.
If the DRL fails, the vehicle's visibility may be reduced to other drivers on the road, increasing the risk of a crash.
Mazda will notify owners, and dealers will inspect the headlights, and replace the sealing gasket or headlight assemblies, as necessary, free of charge. The recall began March 20, 2020. Owners may contact Mazda customer service at 1-800-222-5500 Option 4. Mazda's number for this recall is 4320A.
Campaign 20V063000 on NHTSA.gov
Structure, body, hatchback/liftgateSep 6, 2016
Mazda North American Operations (Mazda) is recalling certain model year 2010-2013 Mazda3 and Mazdaspeed3 vehicles manufactured November 18, 2008, to June 8, 2013, 2012-2015 Mazda5 vehicles manufactured October 26, 2010, to June 22, 2015, 2016 CX-3 vehicles manufactured June 1, 2015, to December 26, 2015, and 2013-2016 CX-5 vehicles manufactured December 15, 2011, to December 26, 2015. On the affected vehicles, the lift gate support struts may corrode, possibly causing the struts to break and/or the lift gate to drop unexpectedly.
If the lift gate falls unexpectedly, it may hit the user, increasing their risk of injury.
Mazda dealers will replace the both lift gate supports, free of charge, however parts are not currently available. The recall began April 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9916H.
Campaign 16V644000 on NHTSA.gov
SteeringApr 11, 2016
Mazda North American Operations (Mazda) is recalling certain model year 2016 CX-3 vehicles manufactured June 1, 2015, to December 2, 2015, 2013-2014 Mazda2 vehicles manufactured July 3, 2013, to August 8, 2014, 2014-2016 CX-5 vehicles manufactured January 19, 2013, to December 2, 2015, and 2013-2015 CX-9 vehicles manufactured December 6, 2012, to July 31, 2015. The lower mounting nuts and bolts that attach the front strut assembly to the steering knuckle may loosen, allowing the steering knuckle to separate.
If the steering knuckle separates from the strut assembly, it can cause a loss of steering control, increasing the risk of a crash.
Mazda will notify owners, and dealers will inspect the lower mounting nuts and bolts that secure the front strut assembly to the steering knuckle. If the bolts are loose, they will be replaced and then correctly tightened, free of charge. The recall is expected to begin May 20, 2016. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9316D.
Campaign 16V203000 on NHTSA.gov
Fuel system, gasoline, storage, tank assembly, filler pipe and capFeb 3, 2016
Mazda North American Operations (Mazda) is recalling certain model year 2014-2016 Mazda CX-5 vehicles manufactured June 27, 2013, to February 2, 2016. The affected vehicles have a fuel filler pipe that may rupture in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 301, "Fuel System Integrity."
A rupture of the fuel filler pipe may result in a fuel leak, increasing the risk of a fire.
Mazda will notify owners, and dealers will alter the attachment between the fuel filler pipe and the left rear side of the bracket of the fuel filler pipe, free of charge. The recall began on February 25, 2016. Owners may contact Mazda customer service at 1-800-222-5500, option 6. Mazda's number for this recall is 9216B.
Campaign 16V064000 on NHTSA.gov
Visibility, windshieldJan 19, 2016
Pilkington North America, Inc. (Pilkington) is recalling certain replacement windshields, model FW04026 GTY, manufactured November 23, 2015, to December 16, 2015 for use in Mazda CX-5 vehicles that are equipped with the Smart City Brake Support system. The affected windshields have a bracket mounted on the inside to hold a laser sensor or LIDAR device for the Smart City Brake Support system. These brackets were improperly affixed with only tape instead of tape and urethane and therefore may loosen.
If the bracket loosens or detaches from the windshield, the safety features of the Smart City Brake Support system may be disabled and therefore increase the risk of a crash.
Pilkington will contact the wholesalers and retailers that purchased the windshields to try to identify the affected customers. The affected windshields will be replaced, free of charge. This recall began on February 15, 2016. Owners may contact Pilkington at 1-844-278-7230.
Campaign 16E002000 on NHTSA.gov
Representative owner complaints
510 reports, newest first.
Electrical system, Structure, Engine, Apr 10, 2017
BODY: ABOUT ONE MONTH AFTER I PURCHASED THE VEHICLE, THE PAINT BECAME BRITTLE. THERE IS A LARGE ROCK CHIP, SCRATCHES ON THE HOOD, AND CHIPS ON THE DOOR. ELECTRICAL: THE SEAT HEATER ON THE DRIVER'S SIDE TURNS ON INTERMITTENTLY WITHOUT THE POWER BEING TURNED ON. TRANSMISSION: THE RMSS CONTINUE TO INCREASE WHEN I TAKE MY FOOT OFF OF THE GAS AT HIGH SPEEDS (INTERSTATE). I DO NOT HAVE THE CRUISE CONTROL ON. THEY REV ABOUT 10,000 AND THEN COME BACK DOWN.
Electrical system, Air bags, Other or unspecified, Apr 7, 2017, crash
I WAS INVOLVED IN AN ACCIDENT IN DECEMBER 2016. I HIT THE SIDE OF ANOTHER VECHILE AND MY PASSENGER FRONT BY THE TIRE WAS DAMAGED.THE PASSENGER SIDE AIRBAG CAME OUT WHICH IT SHOULD NOT HAVE DUE TO THE MINIMAL DAMAGE TO OF THE CAR. I WILL ATTACH THE ESTIMATE TO THIS COMPLAINT. SINCE THIS WAS AROUND THE HOLIDAYS I KNEW MY CAR WOULD BE DELAYED. THIS WAS BY FAR THE WORST EXPIERENCE I HAVE DEALT WITH FOR A MONTH AND HALF AND TODAY I REALIZED MAZDA'S NEGLIGENCE PLAYED A HUGE ROLE WITH EXPENSE AND STRESS OF MY CAR. I HAVE NEVER RECEIVED NOTICE ABOUT A RECALL ON THE SIDE PASSENGER AIR BAG. I THINK MADZA SHOULD BE RESPONIBLE FOR PAYING THE DAMAGES OF MY AIRBAG COMING OUT AND ALSO THE LABOR, TIME AND RENTAL EXPENSES FOR THE DELAY OF MY CAR. I CAN NOT BELIEVE I'M FINDING OUT 4 MONTHS LATER THAT THEIR WAS A RECALL. IF I KNEW THIS I WOULD OF HAD MAZDA FIX MY CAR TO BEGIN WITH INSTEAD OF GOING THROUGH SO MUCH STRESS. THE DELAY OF MY CAR BEING FIXED WAS DUE TO THE FACT THE AUTO SHOP COULD NOT FIX MY PASSENGER AIRBAG LIGHT AND HAD TO HAVE THE ADJUSTER COME BACK OUT TO LOOK AT IT. THEY ALSO NEEDED TO GET THE TECHNICIAN TO COME OUT TO HELP THE PROGRAM AND THEY JUST COULDN'T FIGURE IT OUT. ONCE THEY FIGURED IT OUT MY AIR/HEAT WASN'T COMING ON, NONE OF THE INTERIOR LIGHTS WOULD WORK. THIS CAUSED ME TO GO BACK TO THE AUTO BODY SHOP FOR ANOTHER DAY WITHOUT MY CAR WITH A RENTAL. I BLAMED GEICO AND THE AUTO BODY SHOP BUT MAZDA IS RESPONIBLE. I SPENT SO MUCH MONEY ON THIS PROCESS. I'M VERY DISSAPPOINTED.
Other or unspecified, Feb 19, 2017
I BROUGHT MY VEHICLE TO MAZDA AT SANSONE RT 1 AUTOMALL AVENEL, NJ 732-587-1100 TO HAVE THE STEERING WHEEL PROBLEM ADDRESSED. THIS IS THE SECOND TIME THIS IS HAPPENING SINCE HAVING BOUGHT THIS VEHICLE BRAND NEW. THE REPLACED THE STEERING WHEEL FOR THE SAME ISSUE LAST YEAR. SINCE THE REPLACEMENT ONE WAS INSTALLED, THE WHEEL IS PEELING AGAIN. THIS IS A LEASED VEHICLE AND I AM CONCERNED THAT I WILL BE FINED ON THE RETURN PART AT THE END OF THE AGREEMENT. I DO NOT WEAR RINGS, I AM NOT MARRIED, AND I DO NOT USE CHEAP SOAP/HAND CREAM BECAUSE THEY ASKED ME IF I DO ANY OF THOSE THINGS. IT IS PEELING IN THE SAME SPOT AND GETS WORSE OVER TIME FROM NORMAL WEAR AND TEAR OF TURNING THE WHEEL. I BELIEVE THIS IS A MANUFACTURE DEFECT AND IT HAS NOT GAINED ENOUGH ATTENTION YET OR OTHER CONSUMERS MAY NOT REALIZE THIS IS A PROBLEM. MAZDA CORPORATE WAS AT MY DEALER WHEN THIS WAS LOOKED AT ON THE 16TH AND GAVE ME THE RESPONSE NOTATED IN THE THIRD PICTURE ATTACHED. I DO LOVE MY MAZDA. I ENJOY THE VEHICLE. I JUST WANT A SOLUTION TO THIS STEERING WHEEL PROBLEM SO IT CAN BE NORMAL LIKE ALL THE OTHER PARTS OF MY CAR. I KEEP MY VEHICLE CLEAN AND WELL KEPT. THIS HAS NEVER HAPPENED TO ME WITH A LEATHER STEERING WHEEL, AND I ALSO HAVE A 2016 KIA FORTE WITH A LEATHER STEERING WHEEL THAT DOES NOT HAVE THE SAME ISSUE LIKE MY MAZDA DOES. PLEASE HELP IF YOU CAN, THANK YOU IN ADVANCE!!
Power train, Electrical system, Structure, Feb 15, 2017, crash
PARKED MY CAR. OPEN UP DRIVERS DOOR , RADIO AND DASH LIGHTS CAME ON. STANDING ON DRIVEWAY NOW PUSH BUTTON TO TURN OFF RADIO AND DASH. EVERYTHING CAME BACK ON. DID IT THREE TIMES AND ON THE THIRD TIME VEHICLE STARTED TO ROLL BACKWARDS. HAD TO CURLY ON THE FLOOR BARD AND DOOR WIDE OPEN. VEHICLE GAINING SPEED, ENGINE OFF, LOOK AT GEAR SHIFT SAYING IT'S IN PARK STILL. I HAD TO JUMP OUT OF VEHICLE BECAUSE I THOUGHT I WAS GOING TO DIE. NEIGHBOR CAME TO HELP ME OUT AND CALLED 911 WHO SENT AN AMBULANCE AND POLICE. PARAMEDICS ATTENDED TO MY NEEDS AND RUSHED ME TO THE HOSPITAL. POLICE ASK THE NEIGHBORS IF SOMEONE WAS INSIDE THE VEHICLE AND THEY SAID NO. POLICE REPORT SHOWS VEHICLE STILL IN PARK. VEHICLE HIT A TREE AND HIGH CENTER ON A PGE ELECTRICAL BOX. NOW VEHICLE IS AT A DEALERSHIP WHO TOLD MY FATHER UNDER THE TABLE THEY WERE ABLE TO DUPLICATE CONCERNS BUT WILL NOT NOTE IT ON THE REPAIR ORDER. THEY LOOKED AT SENSORS AND KNOW CODES APPEARED. ONCE MY FATHER MENTION HE WORKED AT A DEALERSHIP THEY MENTION THAT I MUST HAVE HAD THE VEHICLE IN REVERSE. IF I STAND OUTSIDE OF THE VEHICLE AND FOR A GOOD MINUTE TO TWO MINUTES AND IT SHOWED IN PARK THE WHOLE TIME, THERE IS SOMETHING ELECTRICAL GOING WRONG WITH THE VEHICLE. IF YOU GOOGLE RADIO IS STAYING ON WHEN VEHICLE IS SHUT OFF REGARDING THESE MAKE AND MODEL THERE ARE SEVERAL CASES OF THIS HAPPENING. PEOPLE SAY THEY HAVE TO SLAM THE VEHICLE INTO PARK TO GET THE RADIO TO WORK. SOME PEOPLE HAD A BRAKE SENSOR REPLACE WHICH FINALLY FIXED THE CONCERN....UPDATED 03/29/17 *BF *CN
Structure, Feb 14, 2017
TL* THE CONTACT OWNS A 2016 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V644000 (STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 05/10/17*LJ *CN
Visibility/wiper, Jan 25, 2017
DURING DAYLIGHT HOURS, THE CHROME AROUND THE VENTS REFLECTS ONTO THE SIDE WINDOWS. THIS CAUSES A DISTRACTION, MAKING IT VERY DIFFICULT TO LOOK INTO THE SIDE MIRRORS. I CONTACTED MAZDA ABOUT THIS, THEY DO NOT APPEAR TO PLAN TO DO ANYTHING ABOUT IT. NOTHING YET HAS HAPPENED TO ME ABOUT THIS, BUT I AM CONCERNED THAT IT MIGHT HAPPEN TO ME OR SOMEONE ELSE. AN EASY FIX WOULD BE TO REPLACE THE SHINY CHROME TRIM WITH A DARKER TRIM. I ATTACHED SOME PICTURES TO SHOW THIS. THE PICTURES DO NOT SHOW EXACTLY HOW BAD IT IS, BUT IT WILL SHOW THAT THERE IS A PROBLEM.
Latches/locks/linkages, Fuel/propulsion system, Jan 19, 2017
TL* THE CONTACT OWNS A 2016 MAZDA CX-5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V064000 (FUEL SYSTEM) AND 16V644000 (LATCHES/LOCKS/LINKAGES). THE PARTS FOR THE RECALL REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE AND PARTS DISTRIBUTION DISCONNECT.
Electrical system, Jan 15, 2017
THE GPS INSTALLED IN THIS AUTO FREQUENTLY DOESN'T WORK. OFTEN WHEN IT BOOTS UP, BUT ALSO OFTEN IT LOSES LOCATION WHILE DRIVING. YOU CAN DETECT THIS IF IT PUTS YOU INTO AN ABSURD PLACE, LIKE THE MIDDLE OF THE OCEAN. BUT OFTEN IT PUTS YOU ON A ROAD WHERE YOU AREN'T. THIS IS DEFINITELY A SAFETY PROBLEM. DEALER CANNOT FIX. *TR
Service brakes, Jan 5, 2017
MAZDA HAS A TSB 04-005/15 THAT NEEDS TO BE EXPANDED TO INCLUDE THE 2016 MODEL YEAR; CURRENTLY IT ONLY COVERS MODEL YEARS 2013-2014, BUILD BEFORE OCT 9, 2013. MY 2016 CX5 (WITH LESS THAN 30,000MI.) HAS EXPERIENCED THE SAME FAILURE AS DESCRIBED BY MAZDA'S TSB (EXCESSIVE OUTER BRAKE PAD WEAR WITH LITTLE INNER PAD WEAR). MADZA SERVICE MANAGERS ARE NOT HONORING THIS TSB IF THE VIN IS AFTER THE EFFECTIVE DATE. SORRY I DON'T HAVE ANY PHOTOS AT THIS TIME TO DOCUMENT THE PROBLEM. I HAVE ATTACHED MAZDA'S TSB 04-005/15 WHICH DESCRIBE THE PROBLEM AND THEIR PROPOSED SOLUTION, AND HOW THEY HAVE EXTENDED THE VEHICLE WARRANTY PERIOD FOR HAVING THIS ISSUE REPAIRED. *TR
Parking brake, Wheels, Service brakes, Dec 28, 2016
ELECTRONIC PARKING BRAKE STAYS ENGAGED WHILE DRIVING CAUSING BRAKES EXCESSIVE WEAR AND BRAKE FAILURE. FIVE 2016 CX5 VEHICLES MANUFACTURED IN SAME 5 MONTH PERIOD CAME TO DEALERSHIP WITH SAME PROBLEM. PROBLEM FIRST DETECTED BY SQUEAKING. PROBLEM GETS WORSE UNTIL DIFFICULT TO STOP WHEN BRAKING. GRUMBLING NOISE IN FRONT CAUSED BY BAD BEARINGS. PROVIDING DEALER RECORDS AND PARTS THAT HAVE BEEN ORDERED. CONCERNED THAT MAZDA HAS NOT ADDRESSED THIS ISSUE WHICH MAY NOT MANIFEST ITSELF FOR A YEAR OR MORE AFTER PURCHASE. MAZDA IS STILL SELLING THE 2016 MODELS SINCE THE 2017'S HAVE BEEN DELAYED. MAZDA HAS HAD REAR BRAKE PROBLEMS IN ITS PREVIOUS MODELS OF CX5 BUT DOES NOT ADDRESS ISSUES ON THE 2016. CONCERNED THAT SOMEONE MAY BE SERIOUSLY HURT OR KILLED BY THIS BRAKING ISSUE. CAR HAS BEEN IN SERVICE SINCE NOVEMBER 17 2016 BECAUSE SUITABLE PARTS ARE STILL ON ORDER. WORRIED THAT WITH TIME PARTS WILL DETERIORATE AGAIN. PLEASE SEE PART NUMBER OF THE EPB UNIT STILL OUTSTANDING ON ATTACHMENT. *TR
Power train, Electrical system, Dec 11, 2016
WHILE DRIVING THE VEHICLE, THE INFOTAINMENT SYSTEM ABRUPTLY TURNED OFF. SHORTLY THEREAFTER AND IMMEDIATELY AFTER ACTIVATING THE TURN SIGNAL THE CAR STALLED. THE VEHICLE SEEMED TO HAVE COMPLETELY TURNED OFF AND COASTED TO A STOP. THE CAR THEN RESTARTED AND THE CHECK ENGINE LIGHT WAS ON. *TR
Visibility/wiper, Nov 11, 2016
MY 7 MONTH 2016 CX 5 WITH 15,000 MILES WAS PARKED AT WORK. WHEN I GOT IN MY CAR TO GO HOME, MY WINDSHIELD HAD A LARGE CRACK DOWN THE MIDDLE FROM THE TOP SPREADING OUT ON BOTH DRIVER & PASSENGER SIDES INTO THE VIEWING AREA LIKE A SPIDER WEB. IT STARTED RIGHT WHERE THE BLACK PLASTIC HOUSING IS FOR THE TECH PKG SENSORS BEHIND THE MIRROR. I STOPPED AT TECHNIGLASS ON MY WAY HOME & DAMON CHECKED IT OUT & SAID THERE WAS NO SIGN OF A ROCK CHIP, IT WAS A STRESS CRACK AND IT SHOULD BE COVERED UNDER FACTORY WARRANTY & THAT HE HAS SEEN IT A LOT ON CX-5'S. ALSO TOLD ME THE WINDSHIELDS WERE ON BACK ORDER & THEY COST $1100. THE FOLLOWING DAY I TOOK IT TO DAHLE MAZDA IN SLC FOR 15,000 MILE SERVICE & SHOWED THEM THE CRACK & ASKED THEM TO REPLACE IT UNDER THE FACTORY WARRANTY. THEY CAME BACK & TOLD ME THEY DID FINE POINT PEN TRICK & THERE WERE TWO ROCK CHIPS & IT IS NOT WARRANTABLE. I SHOWED THEM TECHNIGLASS NOTE SHOWING THERE WERE NO ROCK CHIPS & THEIR DIAGNOSIS OF A STRESS CRACK. ASKED FOR THE SERVICE MANAGER & SHARED THIS INFO & 30+ COMPLAINTS FROM ONLINE NHTSA & MAZDA247.COM WEBSITES CONFIRMING THE DEFECT WITH OTHER CX 5 OWNERS. MADE HIM DOCUMENT THEIR REFUSAL TO REPLACE ON MY SERVICE RECORD & TOLD HIM IT WAS UNACCEPTABLE & THAT I WAS GOING TO FILE A COMPLAINT WITH MAZDA USA & NHTSA. HE SAID HE WOULD ALSO CHECK WITH MAZDA USA TO SEE IF HE COULD DO ANYTHING & THAT HE WOULD CALL ME BACK'..HE NEVER DID. I ALSO LEARNED THAT TECHNIGLASS AND OTHER 3RD PARTY WINDSHIELD REPLACEMENT COMPANIES CANNOT GET THESE REPLACEMENT WS FROM THEIR SUPPLIERS, THEY MUST ORDER THEM DIRECT FROM THE MAZDA DEALER, WHICH I FIND CONCERNING. THIS IS CLEARLY A MANUFACTURERS DEFECT & NEEDS TO BE ADDRESSED BY MAZDA USA.
Structure, Oct 4, 2016
TL* THE CONTACT OWNS A 2016 MAZDA CX-5. THE CONTACT STATED THAT THE A-PILLAR TRIM MOLDING WAS MELTING BETWEEN THE WINDOWS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE A-PILLAR TRIM MOLDING WAS REPLACED; HOWEVER, THE FAILURE RECURRED. THE CONTACT MENTIONED THAT THE VEHICLE WAS NOT PARKED IN AREAS WHERE IT WAS EXPOSED TO EXCESSIVE HEAT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 6,000.
Power train, Oct 4, 2016
THE FOLLOWING HAS HAPPENED NUMEROUS TIMES ON MY 2016 MAZDA CX5 TOURING OVER THE COURSE OF ALMOST A YEAR. THE LAST INCIDENT OCCURRED ON OR ABOUT SEPTEMBER 23, 2016. 1) WHILE IN REVERSE, MOVING TO DRIVE, THERE IS A LAG BEFORE THE TRANSMISSION ENGAGES AND THEN LURCHES FORWARD. 2) FROM A STOP, THERE IS A LAG BEFORE THE TRANSMISSION ENGAGES, THE ENGINE REVS VERY LOUDLY AND THEN LURCHES FORWARD. 3) AT ANOTHER TIME, THE ENGINE REVS LOUDLY AND VERY HIGH WITH NO NOTICEABLE INCREASE IN SPEED AND THEN ALL OF A SUDDEN, IT SEEMS THAT THE TRANSMISSION ENGAGES. VERY DANGEROUS.
Engine, Sep 27, 2016
THE PROBLEM IS THAT THIS VEHICLE ALLOWS YOU TO TURN IT OFF BEING STILL IN "D" (WITHOUT EVEN SHIFTING IT TO "P"). IT DOESN'T WARN YOU AT ALL IF YOU FORGET TO SHIFT TO "P". IT HAS HAPPENED TO ME THAT A COUPLE OF TIMES I HAVE TURNED OFF THE VEHICLE, GOT OFF OF IT AND VEHICLE REMAINS IN "D", WITHOUT GIVING YOU ANY BEEP OF WARNING. THE OTHER DAY, I STOPPED/PARKED MY VEHICLE IN A PARKING SLOT AND TURNED IT OFF AND I FORGOT TO SHIFTED TO "P". IT PASSED A COUPLE OF MINUTES, WHILE I WAS DOING MY MAKEUP AND HAIR THAT THE CAR STARTED MOVING. WHEN I REALIZED WHAT WAS HAPPENING, VEHICLE HAD ALREADY MOVED ABOUT 3 YARDS (ALMOST OUT OF THE PARKING SLOT) LUCKILY I WAS STILL INSIDE THE CAR AND COULD BRAKE. SHOULD I HAVE LEFT THE CAR IMMEDIATELY AFTER TURNING IT OFF, IT HAS CAUSED AN ACCIDENT HITTING PEOPLE/CARS BYPASSING.
Other or unspecified, Sep 26, 2016
ABOUT 10% OF THE TIME, THE "WALK AWAY" AUTOMATIC DOOR LOCK FEATURE FAILS TO WORK AND THE VEHICLE REMAINS UNLOCKED. THE ISSUE SEEMS TO BE THAT THE SENSORS DON'T DETECT THAT THE DOOR(S) HAS BEEN CLOSED, AND THE SYSTEM FAILS TO ENGAGE AS NORMALLY INDICATED BY AN AUDIBLE BEEP UPON DOOR CLOSURE. THIS IS NOT DUE TO THE DOORS NOT BEING CLOSED FULLY. OPENING AND RECLOSING ANY DOOR (SOMETIMES TWICE) ACTIVATES THE SYSTEM. UNFORTUNATELY WE DON'T ALWAYS REALIZE THAT THE SYSTEM DIDN'T FUNCTION CORRECTLY AND RETURN TO AN UNLOCKED CAR. THIS HAS BEEN OCCURRING SINCE THE VEHICLE WAS PURCHASED, BUT THE DEALER COULDN'T FIND A PROBLEM UPON INSPECTION.
Electrical system, Sep 22, 2016
2016 MAZDA CX-5. CONSUMER WRITES IN REGARDS TO POWER STEERING FAILURE, BRAKE SYSTEM FAILURE AND OTHER ELECTRICAL SYSTEM FAILURES. *SMD THE CONSUMER STATED SHE EXPERIENCED CATASTROPHIC ELECTRICAL FAILURE TWICE WITHIN TWO MONTHS AND THE DEALER HAD NO IDEA HOW TO FIX IT. THE FAILURE CAUSED ISSUES WITH THE POWER STEERING, AND BRAKES. ALSO, THE WARNING LIGHTS, INCLUDING THE AIR BAG LIGHT FLASHED ON THE DASHBOARD. *JB UPDATED 10/03/16.*JB
Visibility/wiper, Sep 13, 2016
2016 CX-5 IS LESS THAN A YEAR OLD AND ALREADY ON ITS THIRD WINDSHIELD. THE FILED COMPLAINT LIST FOR THIS CAR IS JUST ONE CRACKED WINDSHIELD AFTER ANOTHER AND DEFINITELY NEEDS TO BE INVESTIGATED FURTHER.
Fuel/propulsion system, Sep 12, 2016, fire
WITHIN TWO MONTHS OF PURCHASING THE VEHICLE IT BROKE DOWN (IN MOTION) ON THE HIGHWAY, TOWED IT TO A MAZDA DEALERSHIP WHO DIAGNOSED THE PROBLEM AS WATER IN THE FUEL. AFTER A WEEK THE VEHICLE WAS RETURNED, THIS TIME THE FUEL GAUGE WAS INOPERABLE AND IT CONTINUED TO SPUTTER, TOOK IT TO A SECOND DEALERSHIP WHO KEPT IT FOR ANOTHER WEEK WHO APPARENTLY FIXED THE PROBLEM. THE VEHICLE SEEMED OK AND EXACTLY ONE WEEK LATER AFTER PARKING IT (STATIONARY) AND WALKING AWAY IT BURST INTO FLAMES, THE FLAMES INCINERATED THREE ADJACENT VEHICLES.
Visibility/wiper, Sep 6, 2016
WINDSHIELD CRACKED WHEN DRIVING AT HIGHWAY SPEED WITH NO IMMEDIATE TRAFFIC IN THE AREA. CRACK OCCURRED DURING MORNING TRANSITION FROM COOL TEMPERATURES TO ABOUT 20 DEGREE WARMER. HEARD A SMALL POP AND THEN SAW THE CRACK GROW UNTIL IT EXTENDED FROM THE FRAME TO ABOUT HALF WAY ACROSS THE PASSENGER SIDE. IF THE THE CRACK WAS CAUSED BY AN IMPACT THE ROCK OR DEBRIS WAS INCREDIBLY SMALL AS THERE IS ONLY A SLIGHT DEPRESSION IN ONE PART OF THE CRACK.
Other or unspecified, Sep 4, 2016
DRIVER SIDE WINDOW EXPLODED . I WAS DRIVING ON THE HIGHWAY WHEN I HEARD A BANG LIKE A GUNSHOT AND MY WINDOW WENT TO,PIECES.
Other or unspecified, Sep 1, 2016
I PARKED MY 2 MONTH OLD CX-5 IN THE GARAGE, CAME OUT THE NEXT MORNING AND THE WINDSHIELD WAS CRACKED, BY THE TIME I GOT TO WORK THE CRACK HAD SPREAD, WITHIN 3 DAYS IT WAS HALF WAY ACROSS THE WINDSHIELD. I TOOK IT TO 2 DIFFERENT GLASS REPLACEMENT COMPANIES AND 1 BODY SHOP AND ALL 3 PLACES SAID THE CRACK WAS BODY FRAME RELATED, I.E. NOT MY FAULT. I TOOK IT THE MAZDA DEALERSHIP I PURCHASED IT FROM AND THEY SAID IT WAS MY PROBLEM AND THAT IT WOULD BE NOT COVERED UNDER WARRANTY OR IT WOULD COST $750 TO REPLACE. TO MAKE IT MORE OF AN INCONVIENCE THERE ARE ONLY 3 OR 4 PLACES YOU CAN GET HE FACTORY WINDSHIELDS FROM AND THEY ARE ON THE EAST COAST ON BACK ORDER (MIGHT HAVE A PROBLEM THERE) FOR A MONTH.
Visibility/wiper, Aug 25, 2016
MY 2016 CX-5 WAS PARKED IN MY DRIVEWAY WHEN I NOTICED A CRACK IN THE MIDDLE OF MY WINDSHIELD STARTING AT THE BOTTOM UNDER THE SEAL AND GOING UP AND TO THE LEFT.THERE WAS NO CRACK WHEN I PARKED IT.I TOOK IT TO THE DEALER WHERE I BOUGHT IT AND HAD THE WARRANTY MECHANIC AND A SALESMAN LOOK AT IT,THEY FOUND NOT SIGN OF IMPACT.THEY ADVISED ME TO TAKE TO THE MAZDA DEALER FOR THE FACTORY WARRANTY.I TOOK IT TO THE MAZDA DEALER AND AFTER NUMEROUS GOUGES WITH A FINE POINT PEN IN THE MIDDLE OF THE CRACK THE SERVICE MANAGER SAYS NO LOOK THERE IS A ROCK CHIP SO IT IS NOT COVERED UNDER THE FACTORY WARRANTY. I ALSO POINTED OUT THAT THERE WAS AN AIR BUBBLE IN ANOTHER PART OF THE WINDSHIELD WHICH IS OBVIOUSLY A FACTORY DEFECT AND HE SAID THAT IT DIDN'T MATTER BECAUSE THERE WAS A SIGN OF IMPACT NOT ANYWHERE CLOSE TO THE CRACK THE FACTORY WARRANTY WOULD NOT COVER IT
Visibility/wiper, Aug 13, 2016
SECOND TIME WINDSHIELD CRACKED (MORE THAN DOLLAR SIZE) AND NEEDED REPLACEMENT IN LESS THAN SIX MONTHS OF OWNING VEHICLE. VEHICLE WAS STATIONARY/PARKED ON DRIVEWAY FIRST TIME AND WAS IN MOTION ON CITY STREET SECOND TIME. NONE WERE CAUSED BY CAR ACCIDENTS OR OBJECTS,SUCH AS ROCKS, HITTING THE WINDSHIELD.
Engine, Aug 4, 2016
ON 8/4/2016 IN MIAMI FL AT 3:45 PM. I WAS WAITING AT A STOP MY FOOT ON THE BREAKS WHEN THE ENGINE STARTED SELF ACCELERATING. IT STOPPED ONCE I PUT MY CAR ON NEUTRAL