2016 Mazda CX-5
Problems, recalls and owner-reported issues
Exterior lighting is the leading concern among 510 owner complaints filed for this model year. This is the highest complaint count among 14 CX-5 model years with reports.
Of the 2016 reports, 31 involved a crash and 10 involved a fire. 13 people were injured.
What owners report most often
Recalls and investigations
Exterior lighting, headlightsFeb 6, 2020
Mazda North American Operations (Mazda) is recalling certain 2016 CX-5 vehicles. The LED Daytime Running Lights (DRL) may fail while driving.
If the DRL fails, the vehicle's visibility may be reduced to other drivers on the road, increasing the risk of a crash.
Mazda will notify owners, and dealers will inspect the headlights, and replace the sealing gasket or headlight assemblies, as necessary, free of charge. The recall began March 20, 2020. Owners may contact Mazda customer service at 1-800-222-5500 Option 4. Mazda's number for this recall is 4320A.
Campaign 20V063000 on NHTSA.gov
Structure, body, hatchback/liftgateSep 6, 2016
Mazda North American Operations (Mazda) is recalling certain model year 2010-2013 Mazda3 and Mazdaspeed3 vehicles manufactured November 18, 2008, to June 8, 2013, 2012-2015 Mazda5 vehicles manufactured October 26, 2010, to June 22, 2015, 2016 CX-3 vehicles manufactured June 1, 2015, to December 26, 2015, and 2013-2016 CX-5 vehicles manufactured December 15, 2011, to December 26, 2015. On the affected vehicles, the lift gate support struts may corrode, possibly causing the struts to break and/or the lift gate to drop unexpectedly.
If the lift gate falls unexpectedly, it may hit the user, increasing their risk of injury.
Mazda dealers will replace the both lift gate supports, free of charge, however parts are not currently available. The recall began April 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9916H.
Campaign 16V644000 on NHTSA.gov
SteeringApr 11, 2016
Mazda North American Operations (Mazda) is recalling certain model year 2016 CX-3 vehicles manufactured June 1, 2015, to December 2, 2015, 2013-2014 Mazda2 vehicles manufactured July 3, 2013, to August 8, 2014, 2014-2016 CX-5 vehicles manufactured January 19, 2013, to December 2, 2015, and 2013-2015 CX-9 vehicles manufactured December 6, 2012, to July 31, 2015. The lower mounting nuts and bolts that attach the front strut assembly to the steering knuckle may loosen, allowing the steering knuckle to separate.
If the steering knuckle separates from the strut assembly, it can cause a loss of steering control, increasing the risk of a crash.
Mazda will notify owners, and dealers will inspect the lower mounting nuts and bolts that secure the front strut assembly to the steering knuckle. If the bolts are loose, they will be replaced and then correctly tightened, free of charge. The recall is expected to begin May 20, 2016. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9316D.
Campaign 16V203000 on NHTSA.gov
Fuel system, gasoline, storage, tank assembly, filler pipe and capFeb 3, 2016
Mazda North American Operations (Mazda) is recalling certain model year 2014-2016 Mazda CX-5 vehicles manufactured June 27, 2013, to February 2, 2016. The affected vehicles have a fuel filler pipe that may rupture in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 301, "Fuel System Integrity."
A rupture of the fuel filler pipe may result in a fuel leak, increasing the risk of a fire.
Mazda will notify owners, and dealers will alter the attachment between the fuel filler pipe and the left rear side of the bracket of the fuel filler pipe, free of charge. The recall began on February 25, 2016. Owners may contact Mazda customer service at 1-800-222-5500, option 6. Mazda's number for this recall is 9216B.
Campaign 16V064000 on NHTSA.gov
Visibility, windshieldJan 19, 2016
Pilkington North America, Inc. (Pilkington) is recalling certain replacement windshields, model FW04026 GTY, manufactured November 23, 2015, to December 16, 2015 for use in Mazda CX-5 vehicles that are equipped with the Smart City Brake Support system. The affected windshields have a bracket mounted on the inside to hold a laser sensor or LIDAR device for the Smart City Brake Support system. These brackets were improperly affixed with only tape instead of tape and urethane and therefore may loosen.
If the bracket loosens or detaches from the windshield, the safety features of the Smart City Brake Support system may be disabled and therefore increase the risk of a crash.
Pilkington will contact the wholesalers and retailers that purchased the windshields to try to identify the affected customers. The affected windshields will be replaced, free of charge. This recall began on February 15, 2016. Owners may contact Pilkington at 1-844-278-7230.
Campaign 16E002000 on NHTSA.gov
Representative owner complaints
510 reports, newest first.
Power train, Jan 31, 2016
TRANSMISSION BEGAN TO FAIL AT AROUND 1800 MILES. CAR WOULD HESITATE TO ENGAGE IN GEAR FROM A STOP, AND ALSO WOULD JUST SPIN BEFORE ENGAGING IN A NEW GEAR ON THE HIGHWAY. DEALER REPLACED TRANSMISSION PER MAZDA RECOMMENDATION. THIS SEEMS TO BE A COMMON COMPLAINT ON THIS MODEL.
Visibility/wiper, Jan 28, 2016
ON MULTIPLE OCCASIONS, WHEN TEMPERATURES ARE 25 F OR LOWER AND IT IS SNOWING, IT IS IMPOSSIBLE TO KEEP THE WINDSHIELD CLEAR OF ICE. WHILE DRIVING AT NORMAL SPEEDS 25 TO 50 MPH ON LOCAL ROADS AND HIGHWAYS, THE SNOW WOULD MELT ON CONTACT WITH THE WINDSHIELD, REFREEZE, AND THE WIPERS WOULD FREEZE SOLID AND NOT MAKE CONTACT WITH THE WINDSHIELD OVER A LARGE PART OF THE GLASS DIRECTLY IN FRONT OF THE DRIVER AND FRONT SEAT PASSENGER'S EYES. NO CHANGE WAS NOTED WHEN THE CAR WAS IDLING AT STOP SIGNS OR RED LIGHTS. WE HAD TO STOP EVERY SEVERAL MINUTES AND USE A SCRAPER TO REMOVE THE WINDSHIELD ICE TO SEE SAFELY. THIS CONDITION MAKES FOR VERY DIFFICULT AND DANGEROUS WINTER PRECIPITATION DRIVING. IRONICALLY, WE BOUGHT THIS ALL-WHEEL VEHICLE MAINLY FOR JUST THIS TYPE OF DRIVING IN SNOWY MOUNTAIN AREAS WHERE WE DRIVE FREQUENTLY. THE CAR WAS TAKEN TO THE DEALER AND INSPECTED UNDER WARRANTY. THE TECHNICIAN INSPECTED THE DEFROSTER AND WIPERS AND SAID EVERYTHING WAS WORKING PROPERLY AND THERE IS NOTHING THEY CAN DO TO IMPROVE THE SITUATION. WE DON'T KNOW WHAT TO DO AS THE CARE DOES NOT PREFORM UNDER THE EXACT WINTER CONDITIONS WE PRIMARILY BOUGHT IT FOR.
Power train, Jan 16, 2016
1600 MILES IN, TRANSMISSION IS BEING REPLACED BY DEALER. SHIFTING INTO DRIVE, IT WOULD TAKE 2-5 SECONDS TO ENGAGE. DEALER INDICATES MAZDA'S SOLUTION TO PROBLEM IS TO REPLACE ENTIRE TRANSMISSION.
Visibility/wiper, Jan 12, 2016
CAR HAD A TOTAL OF 145 MILES, ONLY DRIVEN 4 DAYS SINCE NEW AND THERE IS A LARGE CRACK IN THE WINDSHIELD, ON THE PASSENGERS SIDE STARTING AT THE VERY TOP AND EXTENDING DOWN PAST THE REAR VIEW MIRROR AND CURVED TOWARD THE CENTER. NO ROCK HIT OR CHIPS CAUSED THIS.
Visibility/wiper, Jan 9, 2016
I HAVE A NEW 2016 MAZDA CX 5 GRAND TOURING. I AM ABOUT TO HAVE TO GET MY WINDSHIELD REPLACED FOR THE SECOND TIME DUE TO IT CRACKING. THE FIRST OCCURANCE HAPPENED WHILE I WAS DRIVING ON THE FREEWAY. I HEARD A "CRACK" AND LOOKED OVER AND NOTICED A SHATTER LIKE CRACK ON THE PASSENGER SIDE THE SIZE OF A SILVER DOLLAR THAT QUICKLY CRACKED OUT TO THE MIDDLE OF MY WINDSHIELD. THE WINDSHIELD WAS ON BACK ORDER DUE TO NONE BEING IN STOCK. I HAD TO DRIVE AROUND FOR 2.5 MONTHS WITH A CRACKED WINDSHIELD UNTIL ONE FINALLY BECAME AVAILABLE. THE SECOND TIME IT OCCURRED WAS ABOUT THREE DAYS AGO. I HAD JUST PARKED MY CAR IN THE GARAGE AND WENT INSIDE FOR A FEW MINUTES AND CAME BACK OUT TO GRAB SOME THINGS AND NOTICED A CRACK ON THE DRIVERS SIDE ON THE BRAND NEW WINDSHIELD I HAD JUST PAID TO GET REPLACED ABOUT 2 MONTHS AGO. THERE IS A SMALL CHIP IN THE GLASS, HOWEVER, I FEEL LIKE IF A ROCK OR SOMETHING DID HIT MY WINDSHIELD, THE GLASS SHOULD NOT CRACK THAT EASILY. I HAVE OWNED PREVIOUS VEHICLES WHERE ROCKS HAVE HIT THE WINDSHIELD WITH NO ISSUES AT ALL. I HAVE READ THAT MANY OTHER CX5 OWNERS HAVE HAD WINDSHIELD ISSUES AS WELL WHICH MAKES ME THINK THERE MUST BE SOME TYPE OF MANUFACTURE DEFECT. IT IS DEFINITELY A SAFETY ISSUE SINCE THE WINDSHIELD IS THE ONLY FRONT PROTECTION BETWEEN THE DRIVER AND THE ROAD.
Electrical system, Jan 8, 2016
THE CAR HAS ABOUT 6300 MILES ON IT AND WE BOUGHT IT NEW. WHILE DRIVING ON THE HIGHWAY, EARLY JANUARY 2016, THE CAR "INFOTAINMENT" SYSTEM SHUT OFF AND RESTARTED ITSELF. THIS INCLUDES NAVIGATION, BLUETOOTH (MUSIC, PHONE ETC) AND THE OVERALL CAR MONITORING SYSTEM. IT HAPPENED ABOUT 4 TIMES DURING A 45 MINUTE COMMUTE. IT HAS HAPPENED A FEW TIMES PREVIOUSLY BUT ONLY ONCE PER TRIP, PERHAPS DUE TO SHORTER TRIPS. IT DOES NOT HAVE ANY DISCERNIBLE PATTERN. IT IS CONCERNING IF IT IS AN ELECTRICAL PROBLEM, AS THE WHOLE CAR IS BASICALLY ELECTRONIC, INCLUDING STEERING! (NO STEERING FLUID FOR EXAMPLE, ALL ELECTRIC) IT IS GOING TO THE DEALER TO BE CHECKED OUT THIS WEEK. I CAN SEE THE NAVIGATION SHUTTING DOWN IN THE MIDDLE OF A TRIP ALSO BEING A PROBLEM, ESPECIALLY IF IT'S THE MAIN FORM OF GUIDANCE.
Other or unspecified, Jan 7, 2016
2016 WITH LESS THAN 900 MILES AND A MONTH OLD. STARTED TO HESITATE WHEN PLACING IT IN DRIVE (AUTOMATIC TRANSMISSION). MADE A SERVICE APPOINTMENT AND BEFORE THE APPOINTMENT I STOPPED AT A LIGHT AND WHEN I STEPPED ON THE ACCELERATOR IT HESITATED FOR APPROXIMATELY 5 SECONDS BEFORE JUMPING INTO GEAR AND ALL WARNING LIGHTS WENT OFF AND THE CAR WENT INTO LIMP MODE. DEALERSHIP SAID THAT THEY ARE REPLACING THE TRANSMISSION BUT THAT WILL TAKE A WHILE. THEY SAID THAT THE MAZDA TECHS HAVE NEVER SEEN THIS BEFORE AND WANT TO LOOK AT MY TRANSMISSION. DID RESEARCH ON THE WEB AND FOUND THIS HAS HAPPENED BEFORE.
Power train, Other or unspecified, Jan 6, 2016
BOUGHT 2016 CX-5 MID-SEPT, THEN STARTED EXPERIENCING 5-SECOND LAGS AFTER SHIFTING INTO DRIVE IN LATE DEC (APPROX 4,000 MILES ON VEHICLE). THE CAR WOULD HESITATE AND JERK, AS IF IT HAD BEEN IN NEUTRAL, DESPITE PRESSING DOWN ACCELERATOR GENTLY OR FULLY. ON NEW YEARS' DAY THE CAR WAS UNRELIABLE FROM A STOP, EVEN AFTER A MINUTE PRESSING ACCELERATOR IN DRIVE. 5 WARNING LIGHTS LIT UP ON DASH INCLUDING AT, ENGINE, TRANSAXLE WARNING, AND EMERGENCY, DRIVE ACTED LIKE NEUTRAL, SO IT WAS DANGEROUS TO CROSS AN INTERSECTION AFTER A STOP LIGHT. COULDN'T GET ABOVE 2000 RPM, AND THAT AFTER A SLOW RAMP-UP. STILL WORKED FINE IN REV WHICH ELIMINATED SOME POSSIBILITIES LIKE TRANS FLUID. CHECK IN WITH THE SERVICE DEPARTMENT OF MAZDA HAMILTON IMPORTS IN NJ 609-587-7600 TO FIND OUT WHAT THEY HAD TO REPLACE!
Visibility/wiper, Jan 2, 2016
ON 2 JANUARY 2016, WHILE TRAVELLING NORTHBOUND ON INTERSTATE 880, AT APPROXIMATELY 3 PM, APPROACHING THE HEGENBERGER EXIT. I HEARD A A "CRACK SOUND", FOLLOWED BY ANOTHER "CRACK SOUND", AT WHICH TIME THE CRACK BECAME VISIBLE. GLASS CRACK EMANATING FROM PASSENGER SIDE WINDSHIELD EDGE TOWARDS THE CENTER OF THE VEHICLE, APPROXIMATELY 14 INCHES IN LENGTH.
Electrical system, Service brakes, Dec 23, 2015
TL* THE CONTACT OWNS A 2016 MAZDA CX-5. THE CONTACT STATED THAT WHILE ATTEMPTING TO STOP AT 20 MPH, THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO RESPOND. THE CONTACT STATED THAT WHILE THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE ACCELERATED CONTINUOUSLY. THE VEHICLE WAS ABLE TO BE STOPPED AFTER THE BRAKE PEDAL WAS DEPRESSED TO THE FLOORBOARD. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BATTERY FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 1,797.
Power train, Service brakes, Dec 21, 2015, crash
WHILE ATTEMPTING TO PULL INTO A PARKING SPACE WITH A 2016 MAZDA CX-5 (7000 MILES) ALL OF THE WARNING LIGHTS ON THE DASHBOARD LIT UP AND THE CAR STARTED ACCELERATING ON ITS OWN (UNINTENDED ACCELERATION). THE BRAKES WOULD NOT WORK! IN AN ATTEMPT TO AVOID THE CAR PARKED IN FRONT OF ME I SWERVED TO THE RIGHT, UNFORTUNATELY I HIT THE PARKED CAR WITH ENOUGH FORCE TO MOVED IT ABOUT 12 FEET FORWARD. MY VEHICLE CONTINUED GOING UP AN OVER A CURBED MEDIAN AND FINALLY CAME TO REST APPROXIMATELY 100 FEET AWAY WITH ENOUGH FORCE (BRAKES FINALLY WORKED) TO KNOCK MY GLASSES OFF AS MY HEAD JERKED FORWARD. VEHICLE WAS TOWED TO THE DEALER AND WAS EXAMINED AND DEEMED "WORKING AS DESIGNED". SUPPOSEDLY, INFORMATION WAS SENT TO MAZDA USA ENGINEERS, THE DEALER STATES THEY FOUND NOTHING UNUSUAL BUT HAVE NEVER GIVEN ME A WRITTEN REPORT STATING SO EVEN THOUGH I HAVE REQUESTED IT ON MULTIPLE OCCASIONS. THE DEALER RECOMMENDATION WAS TO FIX THE DAMAGE TO MY CAR ($4400.00 WORTH) AND THEN THEY WOULD INSTALL A "SPECIAL BLACK BOX" AND DRIVE THE VEHICLE FOR A FEW DAYS. AFTER DRIVING THE VEHICLE FOR 3 DAYS, THE DEALER STILL SAYS THAT NOTHING IS WRONG WITH THE VEHICLE. WE FEEL THAT MAZDA CORP SHOULD TAKE THIS VEHICLE BACK AND INSPECT IT THOROUGHLY FOR UNINTENDED ACCELERATION, AS WE DO NOT FEEL COMFORTABLE DRIVING THIS VEHICLE ANYMORE.
Power train, Electrical system, Dec 19, 2015
THE TRANSMISSION NEEDED TO BE REPLACED AFTER 1,525 MILES. TODAY, AFTER 1,600 MILES THE DRIVER'S WINDOW AUTOMATIC UP/DOWN FUNCTION STOPPED WORKING.
Power train, Dec 10, 2015
I HAVE A 2016 MAZDA CX-5 GRAND TOURING AUTOMATIC TRANSMISSION. I BOUGHT IT 9/28/15. YESTERDAY (12/9/15) WITH ONLY 4500 MILES ON IT, I STARTED HAVING PROBLEMS WITH THE TRANSMISSION. REVERSE WAS OK, BUT IT WAS HAVING DIFFICULTY ENGAGING IN DRIVE. IT FELT LIKE IT WAS IN NEUTRAL AND WOULDN'T MOVE. THIS WOULD HAPPEN NOT ONLY WHEN I WAS STARTING OUT BUT WHILE I WAS DRIVING. IT WOULD SLIP OUT OF GEAR. EVEN WHEN I WAS DRIVING DOWN THE HIGHWAY IN CRUISE CONTROL, THE VEHICLE WOULD ATTEMPT TO ACCELERATE BUT THE ENGINE WOULD JUST WIND UP AND IT WOULDN'T KICK IN. ONE POINT I WAS IN A PARKING LOT TRYING TO MAKE A LEFT-HAND TURN ONTO A ROAD AND WHEN THERE WAS A BREAK IN THE TRAFFIC I ATTEMPTED TO PULL OUT. THE CAR GOT PARTWAY ONTO THE ROAD AND WENT INTO NEUTRAL MAKING IT IMPOSSIBLE FOR ME TO CONTINUE ACROSS INTO THE OTHER LANE. I WAS ALMOST HIT BY THE ONCOMING TRAFFIC BECAUSE I WAS UNABLE TO MOVE OUT OF THE WAY. FROM THERE I DROVE STRAIGHT TO THE DEALER WHERE I HAD GOTTEN THE VEHICLE. TWO MEN FROM THE SERVICE GARAGE TOOK THE CAR FOR A DRIVE AND SAID THEY WERE ABLE TO DUPLICATE THE PROBLEM EVERY TIME. THEY CALLED THE MAZDA HOTLINE AND WERE TOLD IT NEEDED A NEW TRANSMISSION. THEY GAVE ME A LOANER VEHICLE AND ARE WAITING FOR THE TRANSMISSION TO BE SENT TO THEM SO IT CAN BE REPLACED.
Power train, Other or unspecified, Dec 7, 2015
I HAVE A FULLY LOADED CX5 GRAND TOURING 2016 ---WHICH AFTER DRIVING 500 MILES, THE TRANSMISSION FAILED. WHEN PUTTING THE GEAR IN DRIVE, THE CAR DID NOT MOVE--AND ACTED AS IF IT WAS IN NEUTRAL. AFTER A BIT, IT WOULD LURCH FORWARD INTO DRIVE--WHICH WAS SCARY AND DANGEROUS. MY EXPERIENCE WITH THE TRANSMISSION IS VERY SIMILAR TO OTHER REPORTS ON THIS SITE AND SHOULD BE INVESTIGATED. I BECAME STRANDED IN A PARKING LOT UNTIL I WAS ABLE TO GET THE CAR TO MOVE. I HAD TO HAVE IT TOWED FROM MY DRIVEWAY SINCE IT WAS NOT SAFE TO DRIVE. A NEW TRANSMISSION WAS ORDERED FROM MAZDA AND INSTALLED. I RECEIVED MY VEHICLE BACK AFTER 2 WEEKS. AFTER DRIVING FOR A WEEK, APPROXIMATELY ANOTHER 200 MILES, I EXPERIENCED A "CREAKING" NOISE WHEN DEPRESSING THE GAS PEDAL FROM A PARKED OR STOPPED POSITION. NOW I AM BEING TOLD THAT THE CONTROL ARM HAS FAILED AND HAS BEEN ORDERED FROM MAZDA. HOW COULD ALL OF THIS BE FAILING ON A BRAND NEW CAR? IT IS VERY UPSETTING AND PREPLEXING. PLEASE INVESTIAGE WHAT IS GOING ON HERE--
Electrical system, Nov 21, 2015
SEAT HEATER NOT WORKING PROPERLY FROM DATE OF PURCHASE 9/25/15. PART ARRIVED FROM JAPAN INSTALLED 11/9/15. 3 HRS LATER CONSOLE PANEL STOPPED WORKING WHILE DRIVING 30 MPH, COULD NOT LOAD RADIO STATIONS, BLUE TOOTH, MAINTENANCE SCREEN - JUST ERROR MESSAGE. NEXT MORNING IT WAS WORKING BUT SEAT HEATER STILL NOT WARM SO BACK TO GARAGE. AT GARAGE ELECTRICAL TESTED OK. GARAGE STATES SEATS AS WARM AS IT IS SUPPOSED TO BE. BOUGHT 2 MAZDAS AT SAME TIME AND OTHER CAR CX-3 HEATER IS VERY WARM. AND HEATS QUICKLY. NOW WE HAVE TO WAIT FOR THE ELECTRICAL TO GO AGAIN THEN TAKE IT BACK IN. GOT IN CAR AND FOUND CAP TO THE SHIFTING LEVER WAS SITTING ON SEAT WITH OBVIOUS PRY MARKS , GARAGE SAYS IT WASN'T TAKEN OFF. THEY SAID THEY WOULD HAVE TO ORDER ENTIRE SHIFT LEVER TO REPLACE IT.
Power train, Nov 18, 2015
HAD FULLY LOADED CX5 TOURING 4 MONTHS. SUDDENLY TODAY, WHEN I PRESS ON ACCELERATOR, CAR WOULD JERK AS IT WAS ATTEMPTING TO DRIVE FORWARD. AFTER I MADE IT TO WORK, LEFT WORK EARLY TO GO TO DEALERSHIP. CAR WOULD START AND GO INTO REVERSE, BUT IT WOULD NOT GO FORWARD IN DRIVE. CAR HAD TO BE TOWED TO DEALERSHIP, WHERE THEY ARE TRYING TO DIAGNOSE THE PROBLEM. I AM REALLY NERVOUS THAT THEY FIND THE PROBLEM AND FIX IT CORRECTLY THE FIRST TIME. I HAVE A 90 MILE COMMUTE (ROUND TRIP) ON A FAST MOVING TOLL ROAD, AND CANNOT TAKE THE CHANCE OF BREAKING DOWN WHEN I AM IN ROUTE.
Visibility/wiper, Nov 17, 2015
PURCHASED 2016 MAZDA CX-5 IN JUNE 2015. WITHIN TWO WEEKS, CRACKED WINDSHIELD. TWO MONTHS LATER, SECOND CRACKED WINDSHIELD. TWO MONTHS AFTER THAT, CRACKED WINDSHIELD. TWO MONTHS AFTER THAT, CRACKED WINDSHIELD. NOW...ANOTHER TWO MONTHS LATER, I WILL BE ON MY 4TH WINDSHIELD. WHEN THESE CRACK, THEY CREATE HIGH GLARE AND BLINDING MOMENTS WHEN SUN OR HEADLIGHTS CATCH THAT CRACK. THERE IS A MANUFACTURING OR DESIGN ISSUE WITH THIS PRODUCT. AND ALSO AN ACCOMPANYING SAFETY ISSUE. I ONLY NOTICED THESE CRACKS AFTER THE VEHICLE HAD BEEN SITTING. RECOURSE?
Seats, Nov 13, 2015
HELLO, THE HEAD RESTRAINTS ON OUR NEW CX-5 ARE FAR TO FORWARD FOR PROPER POSTURE. IF WE SIT UPRIGHT, THE BACKS OF OUR HEADS ACTUALLY TOUCH THE HEAD RESTRAINT FORCING OUR CHINS TO OUR NECK. I UNDERSTAND THE NEED FOR GOOD HEAD RESTRAINTS, BUT AT THE COST OF PROPER POSTURE? I SEE THE TEST DUMMY BIORID HAS HORRIBLE POSTURE WITH IT'S HEAD FAR FORWARD OF IT'S SHOULDERS. THIS HAS LONG TERM BAD EFFECTS FOR YOUR SPINE TO SIT LIKE THIS.
Power train, Nov 13, 2015
FIRST EXPERIENCED THE PROBLEM TWO DAYS AGO, SHIFT THE GEAR FROM PARKED POSITION TO REVERSE BUT THE GEAR FAILED TO ENGAGE IMMEDIATELY; THEN SHIFT THE GEAR TO DRIVE AGAIN GEAR FAILED TO ENGAGE IMMEDIATELY FOR 3 OR 4 SECONDS THEN SUDDEN JERK WHEN GEAR ENGAGED VEHICLE STARTS TO MOVE FORWARD (LUCKILY DID NOT STEP HARD ON THE ACCELERATOR AND REV THE RPM). SAME PROBLEM HAPPENED ON HIGHWAY SPEED WITH EITHER ACCELERATION/DECELERATION WHERE RPM REV FROM APPROX. 2500RPM SURGE TO 4500/5000RPM THEN EXPERIENCED STRONG JERK. ALSO, WHEN VEHICLE STOPPED AT SIGNAL (LONGER STOP) GEAR IN DRIVE POSITION SEEMS TO DISENGAGE AND SAME PROBLEM OCCURS. VEHICLE LEFT AT MAZDA DEALERSHIP AND CHECKED BY MAZDA SERVICE MECHANIC AWAITING FOR THEIR INVESTIGATION.
Power train, Nov 4, 2015
TL* THE CONTACT OWNS A 2016 MAZDA CX-5. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE LOST POWER. IN ADDITION, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO ACCELERATE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER MULTIPLE TIMES, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100.
Power train, Oct 19, 2015
I HAD DRIVEN MY NEW CAR FOR ONLY ABOUT 700 MILES WHEN THE TRANSMISSION FAILED. I WAS WAITING FOR A RED LIGHT TO TURN GREEN. WHEN IT DID, I PRESSED ON THE GAS AND THE CAR ENGINE ROARED, BUT THE TRANSMISSION ACTED AS IF IT WERE IN NEUTRAL. THE CAR WENT NO WHERE FOR ABOUT FIVE SECONDS. I PUT ON MY HAZARD LIGHTS AND WAS LUCKY NOT TO BE HIT FROM BEHIND. EVENTUALLY, THE DRIVE KICKED IN. I TOOK IT TO THE DEALER AND WAS TOLD IT NEEDED A NEW TRANSMISSION. THERE WAS NO KNOWN RECALL ISSUE AS OF YET. MAZDA REPLACED THE TRANSMISSION AS PER THE WARRANTY.
Other or unspecified, Oct 12, 2015
I AM SO UPSET WITH MAZDA RIGHT NOW. I HAVE A FULLY LOADED CX-5 GRAND TOURING WITH EVERYTHING THAT COULD BE ADDED. HOWEVER, MY NAVIGATION HAD BEEN RECALLED WITHIN THE FIRST WEEK AND 2 WEEKS LATER I HAD A HUGE CRACK ON MY WINDSHIELD. THIS CRACK IS THE WEIRDEST THING I HAVE EVER SEEN. MY DEALER SAID IT HAD TO BE A ROCK, BUT I PARKED MY CAR AND AFTER SCHOOL I CAME OUT TO THIS REALLY LONG CRACK. I HAVE RESEARCHED THIS AND MANY OF US ARE ALL HAVING THE SAME PROBLEM. THE WINDSHIELD IS ON BACK ORDER AND IS SUPER EXPENSIVE. THIS IS CRAZY AND MAZDA SHOULD PAY AT LEAST HALF OF THE PRICE. I HAVE NEVER HAD SO MANY PROBLEMS WITH A CAR. I HAVE HAD 5 MAZDA'S AND THIS ONE IS A LEMON.
Power train, Oct 5, 2015
THE VEHICLE WOULD NOT GO FROM REVERSE TO DRIVE OR DRIVE TO REVERSE. IT WOULD BE IN DRIVE BUT WOULD REVERSE. THEN IT WOULD LURCH FORWARD AND THE ENGINE WOULD REV AND IT WOULD GO FORWARD. IT HAD A DELAYED REACTION WHEN CHANGING THE GEARS AND ENGINE WOULD REV UP WHEN IT FINALLY WOULD CHANGE. I TOOK IT TO MAZDA DEALER AND THEY SAID IT NEEDS A NEW TRANSMISSION. IT HAS 1000 MILES AND IS ABOUT 6 WEEKS OLD.
Exterior lighting, Sep 29, 2015
HEADLIGHT CLEAR LENS IS MELTING FROM INSIDE. CLEAR LENS THAT COVERS HEADLIGHT HAS COATING INSIDE AND OUTSIDE. IT IS THE INSIDE COATING THAT IS FLOWING DOWN. LOOKS LIKE IT WAS OVER-APPLIED DURING MANUFACTURING PROCESS. BUT IN TIME, IT'S APPEARANCE IS BECOMING MORE AND MORE VISIBLE. BOTH LEFT AND RIGHT. MAKING THE CAR LOOKING LIKE 10 YEAR OLD. APPEARANCE ISSUE WAS PRESENT IN PARKING LOT OF DEALER. DEALER KNOWS ABOUT THIS ISSUE AND ASSURED ME TO REPLACE IT. BUT AVOIDING MY CALLS FOR SIX MONTHS. MAZDA CUSTOMER SERVICE TELLS ME TO BRING THE VEHICLE TO SERVICE CENTER. SO I TOOK THE CAR TO SERVICE, AND MAZDA TECHNICIAN GUY TOOK A LOOK AT IT AND PICTURED. NO ONE IS ANSWERING MY CALLS NOR GIVING ME ANY UPDATE ON HEADLIGHT REPLACEMENT.
Power train, Other or unspecified, Sep 26, 2015
AUTOMOBILE WAS ALMOST BRAND NEW, DIDN'T EVEN HAVE LICENSE PLATES ON IT YET, WHEN I PROCEEDED TO BACK OUT OF A PARKING SPOT. THE VEHICLE BACKED OUT BUT WOULD NOT GO FORWARD IN DRIVE. IT FINALLY LURCHED INTO DRIVE AFTER GIVING IT MORE GAS AND REVVING THE ENGINE. I TURNED THE VEHICLE OFF AND RESTARTED IT, AGAIN SAME ISSUE. WOULD NOT MOVE FORWARD IN DRIVE, EVEN IN MANUAL SHIFT MODE. HAD VEHICLE TOWED. MAZDA STATED THEY ARE REPLACING THE ENTIRE TRANSMISSION. I AM REPORTING IN CASE THEIR ARE OTHERS HAVING THIS ISSUE. VERY THANKFUL IT HAPPENED IN A PARKING LOT AND NOT WHEN I WAS TRYING TO PULL OUT INTO TRAFFIC.