2019 Mazda CX-5
Problems, recalls and owner-reported issues
Engine is the leading concern among 270 owner complaints filed for this model year. This is the 3rd highest complaint count among 14 CX-5 model years with reports.
Of the 2019 reports, 7 involved a crash and 2 involved a fire. 5 people were injured.
What owners report most often
Recalls and investigations
Fuel system, gasoline, delivery, fuel pumpNov 12, 2021
Mazda North American Operations (Mazda) is recalling certain 2018 Mazda3, Mazda6, 2019 CX-3, 2018-2019 MX-5, CX-5, CX-9, and 2019-2020 Mazda2 vehicles. The impeller inside the low-pressure fuel pump may crack and deform, potentially causing the fuel pump to fail.
Fuel pump failure may cause an engine stall, increasing the risk of a crash.
Dealers will replace the fuel pumps, free of charge. Owner notification letters were mailed July 18, 2022. Owners may contact Mazda customer service at 1-800-222-5500 Option 4. Mazda's number for this recall is 5321K.
Campaign 21V875000 on NHTSA.gov
EngineJun 27, 2019
Mazda North American Operations (Mazda) is recalling certain 2018-2019 CX-5, Mazda6, and 2019 Mazda3 vehicles. A software error in the powertrain control module (PCM) may cause the engine to stall.
An unexpected stall increases the risk of a crash.
Mazda will notify owners, and dealers will reprogram the PCM software, free of charge. The recall began August 20, 2019. Owners may contact Mazda customer service at 1-800-222-5500, option 4. Mazda's number for this recall is 3719F.
Campaign 19V497000 on NHTSA.gov
Representative owner complaints: electrical system
46 reports, newest first. Show all
Electrical system, Other or unspecified, Jan 10, 2024
Mazda ships a defective touchscreen that will degrade and eventually register phantom inputs to the infotainment system. In my vehicle, the screen was able to randomly access my settings, including for safety (blind spot monitoring) and display (driving units, heads up display, etc) and start messing with my settings. When I was using maps, the screen would randomly zoom into different spots, or change my destination, or modify settings. This was an enormous distraction and rendered the screen useless. Also, I was never sure if I stopped the car from changing settings related to vehicle safety because I can't keep my eyes on the screen while I'm driving. It was just registering random inputs all over the screen while the vehicle was in motion.
Electrical system, Dec 28, 2023
There is a known “ghost touch” issue with this vehicle. I did not realize that until recently but the infotainment screen will randomly activate when at low speeds and/or stopped. This has caused distractions while driving as sometimes it will actually initiate phone calls on its own. Mazda has a technical service bulletin on this but has issued no recall
Electrical system, Dec 27, 2023
Power folding mirrors do not fully close or extend during wet weather. This leaves the side mirrors visibility obstructed and could cause accident. This is a known issue and a recall should be immediately issued to remedy this dangerous defective part. Mazda technical service bulletin 09-011/20
Electrical system, Other or unspecified, Dec 17, 2023
There is a known issue with the infotainment systems of several makes/models within a certain date range of Mazda vehicles called Ghost Touch. It seems to mainly occur in very hot or cold weather. The touch screen will press different buttons on the screen on its own, which can be quite dangerous while driving: maps will start directing you to a different location, if you are on a call, it may put the person on hold or call another party. Music skips and pauses. It can cause extremely distracted driving (ie: trying to hang up on someone it has dialed on its own or switch directions back to the original address). Dealerships know about the issue but require a test to be done at the cost of the owner to prove the issue, and then they may or may not cover the cost of the fix. This should be a recall to fix this, but have not. Here is the service alert: [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Electrical system, Jul 25, 2023
The touchscreen randomly turns off, has “ghosting” where the touchscreen will do things on its own. Doing research I found this is a known issue with Mazda touchscreens and had a recall for 2013-2016 models. 2017+ models experience the same issues. This seems like a safety issue as many of the safety options and toggles are within the infotainment center.
Electrical system, Forward collision avoidance, Jun 15, 2023
The 2019 Mazda CX-5 has a design and manufacturing issue with its infotainment system. The screen activates functions without pressing the screen or activating the joystick. It changes the station, calls by phone and changes important security parameters such as braking assistance. Reflecting a notice on the main board. There are thousands of cases of affected vehicles. This problem is a serious situation that Mazda must correct immediately, because it distracts the driver and changes extremely important safety parameters. The infotainment system is not just for listening to music or making calls. This system manages many aspects of vehicle safety. Mazda replaced the part with a new part number for obvious reasons. All vehicles that have the affected part must be replaced with the new part number to avoid possible accidents. The defective part is K123-61-J0A. The replacement is K123-61-1J0C. Thank and best regards.
Electrical system, Other or unspecified, Apr 19, 2023
UNKNOWN While stopping the radio system (which can not be powered off) will change and go to other apps. This causes the driver to take their eyes from the road and hand from the steering wheel to press buttons to get the radio system under control. When the radio does this it often goes to the settings and changes the navigation voice volume to the loudest it can go essentially frightening the driver and causing them to look away from the road and divert their attention to the radio system. This occurs every time the vehicle is driven and often occurs when hitting the brakes.
Electrical system, Other or unspecified, Apr 14, 2023
The screen in the middle of Mazda vehicle starts selecting menu, change the radio station or selects/plays whatever it likes. It suddenly activates some functions on its own. Most likely similar issue as in this document - https://static.nhtsa.gov/odi/tsbs/2019/MC-10164268-0001.pdf This is dangerous for the driver as the automatic change in the screen and menu items distracts the driver which may cause accident and put life in danger. This is generic problem and searching on the internet, lot of people are suffering with this issue. When the issue started last year, we thought this is something random occurrence and will go away by itself but with the time, this has gone worse. Now looking in the internet we came to know this is actually an ongoing issue.
Electrical system, Mar 2, 2023
The Infotainment System has consistent "ghost touching". Not only is this a distraction while trying to drive it is changing the safety settings and display settings available in within the system such as ADAS settings and MPH\KMH speedometer options. Other less-severe options are consistently changed as well such as navigation volume etc. The problem is easy to reproduce, just need to start the car. I just paid $300 for a full replacement of the screen from Mazda, along with an update and the problem not only persists but is worse. The problem got progressively worse but there were no light indicators etc.
Electrical system, Other or unspecified, Feb 15, 2023
the infotainment system is acting up and making its own selections, if im sitting parked and my call history is up it will sometimes click a random number and start calling that number. It will scroll and make random selections on screen
Electrical system, Engine, Fuel/propulsion system, Dec 25, 2021
I was driving on the highway, at about 65 mph. The engine lost power and the car began to slow down. It did not respond to the accelerator, but the power was still on. I was lucky enough to be able to pull over to the shoulder without colliding, but it was extremely fortunate that no cars were obstructing me at the time. I put the car into park once stopped and turned the engine off. I tried to restart but the engine did not turn over and several warning signs came up on the dash and the car emitted irregular dinging/beeping noises before going silent (I do not recall specifically, but I believe the check engine and/or battery indicator lights came on) The hazards worked, also the interior lights. But I was stranded in a remote area in complete darkness on a very narrow shoulder with large trucks whizzing by. A CHP officer appeared eventually and expedited a tow truck, which brought me to the nearest Mazda dealership 100 miles away. It was midnight by the time we arrived. Both the tow truck driver and the technician (the next morning) were both unable to jumpstart the car. Engine would not turn over at all. The technician opened up the engine and sent reports to Mazda. We are waiting to hear back but they would not give me a loaner vehicle without knowing the cause of the failure. Very relieved I was not hurt but also very upset at the chance I could have been.
Electrical system, Vehicle speed control, Engine, Sep 16, 2021
The contact owns a 2019 Mazda CX-5. The contact stated while driving 40 MPH with the accelerator pedal depressed and shifting from second to third gear, the engine revved up, hesitated, and lost motive power. The contact was able to restart the vehicle. The check engine warning light was illuminated. The contact also stated that the low-beam headlights were inoperable. There was a clunking noise detected while making a three-point turn. The vehicle was taken to the local dealer and the mechanic diagnosed that there was an electrical failure. The vehicle was not repaired. The manufacturer was notified of the failure however, no further assistance was provided. The contact stated the failure was related to NHTSA Campaign number 19V497000 (Engine, Power Train). The failure mileage was approximately 1,000.
Electrical system, Aug 25, 2021
The contact owns a 2019 Mazda CX-5. The contact stated while driving at approximately 20mph the vehicle would brake suddenly. Which resulted in the contact sustaining whiplash and sought medical treatment. The contact stated Brake warning message was displayed. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 35,000. The VIN was not available.
Electrical system, Other or unspecified, Aug 21, 2021
The center infotainment system operates by itself when driving at a low speed. The screen will automatically enter menus, place calls, and select items without any sort of input from the driver or passenger (ghost touch). The control knob, which is used to navigate the center screen, will not be functional whenever this happens. This ghost touch issue happens periodically, sometimes it goes away and sometimes the problem returns. Whenever the screen places calls or enters menus by itself, the driver is being distracted from the road and will have to focus on canceling whatever action the infotainment automatically decided to do. For example, I use Apple CarPlay for navigation but sometimes the screen will operate other functions by itself - I will have to manually click back to the navigation screen every time. A similar issue was found in the 2014-2016 MY of the Mazda3, which uses the exact same infotainment and controller setup as in the CX-5 products. I have provided a link to the relevant service bulletin here: https://static.nhtsa.gov/odi/tsbs/2019/MC-10164268-0001.pdf The system has not been examined by the manufacturer nor have there been any types of warning messages or lamps within the vehicle.
Power train, Electrical system, Engine, Jun 15, 2021
Driving on highway, cruise control ser to 82, no cars in front. The car suddenly jolted twice, engine light and battery light comes, lost of power. Pulled over to shoulder in the middle of nowhere in Nevada. Tried to start the car, engine won't turn on, starter just kept cycling. Veh temp was just below 210 with a 1/4 tank of gas. Called dealership and service person asked is to use key to turn on car, no change and provided no other solution other than to take to dealership with the closest one being over 300 miles away. We decided to unhook and rebook the positive side of battery. Car restarted and currently driving it home as I write this complaint. 600 miles overdue for maintenance (by date due on July 26, 2021) and was scheduled upon return from trip which at the time should be approx 1000 miles over due.
Electrical system, Nov 4, 2020
2019 MAZDA CX-5. CONSUMER WRITES IN REGARDS TO DISPLAYS ON VEHICLE CONSUMER STATES THAT THE DISPLAYS ARE TOO TO SMALL AND NOT LEGIBLE. *LD *JS
Electrical system, Engine, Feb 6, 2020
I WAS DRIVING ON THE FREEWAY ABOUT 65 MILES PER HOUR AND THE THE CAR STARTED TO RUN ROUGH AND THE DASH LIGHTS WENT OUT. IT FELT LIKE IT WANTED TO STALL SO I KEPT MY FOOT ON THE GAS AND BRAKE AND EXITED THE FREEWAY AND DROVE THE SIDE STREETS HOME. THE PROBLEM DID NOT HAPPEN AGAIN SO FAR.
Electrical system, Dec 10, 2019
IT WAS 17 DEGREES OUT AND THE FRONT WINDOWS WOULD NOT ROLL DOWN. THEY WERE NOT LOCKED. WHEN IT GOT IT INTO MY WARM GARAGE AND I LET IT WARM UP (NOT RUNNING) FOR 15 MINUTES, THEY ROLLED DOWN. I HAVE HAD THE CAR A MONTH AND THIS IS THE COLDEST ITS BEEN SINCE I'VE HAD IT. I WAS AT A DRIVE THRU IN PARK WHEN THEY WOULD NOT ROLL DOWN.
Electrical system, Oct 10, 2019
SIGNIFICANT SAFETY ISSUE--THE ENTIRE MIDDLE SCREEN GOES BLANK, ALL ACCESS TO APPLE CAR PLAY STOPS, INCLUDING NAVIGATION, PHONE, TEXT, ETC. THE PHONE GOES BLANK. MUST PULL OVER AND THE HEAD UNIT WILL RESTART.TWICE AT DEALER FOR SAME ISSUES. THEY HAVE REPLACED PARTS, BUT STILL SAME PROBLEM.
Electrical system, Sep 18, 2019
SIGNIFICANT SAFETY ISSUE--THE ENTIRE DASH AND MIDDLE SCREEN GOES BLACK, ALL MUSIC STOPS PLAYING, THE APPLE CARE PLAY DOESN'T WORK, ATTACHED IPHONE SOMETIMES GOES BLANK. MUST PULL OVER AND RESTART THE VEHICLE. PREVIOUSLY AT MAZDA OF OREM (UTAH) FOR RECALL AND THIS SAME ISSUE. RETURNED TODAY--9/1 8/19, DEALER NO IDEA WHY SCREENS SHUTTING OFF. HAPPENS WITHOUT NOTICE OF PROVOCATION. SIGNIFICANT SAFETY ISSUE,
Electrical system, Sep 11, 2019
ALL LIGHTS AND GAUGES TURN OFF AND DISABLE, INCLUDING: APPLE CAR PLAY, NAVIGATION, AUDIO, AIR CONDITIONING, BLUETOOTH, SENSORS, AND ALL GAGES IN THE DASH--