2019 Mazda CX-5
Problems, recalls and owner-reported issues
Engine is the leading concern among 270 owner complaints filed for this model year. This is the 3rd highest complaint count among 14 CX-5 model years with reports.
Of the 2019 reports, 7 involved a crash and 2 involved a fire. 5 people were injured.
What owners report most often
Recalls and investigations
Fuel system, gasoline, delivery, fuel pumpNov 12, 2021
Mazda North American Operations (Mazda) is recalling certain 2018 Mazda3, Mazda6, 2019 CX-3, 2018-2019 MX-5, CX-5, CX-9, and 2019-2020 Mazda2 vehicles. The impeller inside the low-pressure fuel pump may crack and deform, potentially causing the fuel pump to fail.
Fuel pump failure may cause an engine stall, increasing the risk of a crash.
Dealers will replace the fuel pumps, free of charge. Owner notification letters were mailed July 18, 2022. Owners may contact Mazda customer service at 1-800-222-5500 Option 4. Mazda's number for this recall is 5321K.
Campaign 21V875000 on NHTSA.gov
EngineJun 27, 2019
Mazda North American Operations (Mazda) is recalling certain 2018-2019 CX-5, Mazda6, and 2019 Mazda3 vehicles. A software error in the powertrain control module (PCM) may cause the engine to stall.
An unexpected stall increases the risk of a crash.
Mazda will notify owners, and dealers will reprogram the PCM software, free of charge. The recall began August 20, 2019. Owners may contact Mazda customer service at 1-800-222-5500, option 4. Mazda's number for this recall is 3719F.
Campaign 19V497000 on NHTSA.gov
Representative owner complaints: engine
134 reports, newest first. Show all
Electrical system, Vehicle speed control, Engine, Sep 16, 2021
The contact owns a 2019 Mazda CX-5. The contact stated while driving 40 MPH with the accelerator pedal depressed and shifting from second to third gear, the engine revved up, hesitated, and lost motive power. The contact was able to restart the vehicle. The check engine warning light was illuminated. The contact also stated that the low-beam headlights were inoperable. There was a clunking noise detected while making a three-point turn. The vehicle was taken to the local dealer and the mechanic diagnosed that there was an electrical failure. The vehicle was not repaired. The manufacturer was notified of the failure however, no further assistance was provided. The contact stated the failure was related to NHTSA Campaign number 19V497000 (Engine, Power Train). The failure mileage was approximately 1,000.
Engine, Sep 8, 2021
1) It happened last week on 8/30, when I drove back home after work at night. After I parked my vehicle at the driveway and I had noticed there's smoke going into the cabin through the vent. The smell was very bad, it smells like burning rubber/plastic type. Then I went underneath the car and checked, the oil dripping out from the plastic panels where the oil pan is. Next morning, I jacked the car up and have a deeper inspection. I have notice the oil actually leaking from the Timing belt/chain cover area. I immediately called local dealership @ Putnam Mazda and drove it in for service on 8/31. When I arrived to the service department, my whole front end was full of smoke coming out from the hood. After a hour of inspection, service advisor told me that my car is having a blown cylinder #3 and oil leaks from cracked cylinder head. They will have to order a new cylinder head from Japan for my replacement, which will take more than 2 weeks or even longer due to part shortage. This is ridiculous!!! My car only have 21,500 miles on it, and it's a 2019 model year. The advisor told me they had quite a few were having the same issue. I guess he doesn't want to give me the exact numbers. But this is a safety concerns for other Mazda customers as well. I guess it has to do with the cylinder deactivation they put into the engine which cause this problem. The recalls that they had last year was not a fix or cure. 2) This is a safety concern and putting my life on risk, the oil leaks might cause fire or create accident on the road while operating. The smoke that I suck into my system may cause permanent damage to my lung and my health concern. 3) Problem had been confirmed with dealership. Mazda should declare a recall. You can't just wait for someone have an accident or cause their life to correct the issue. 4) The vehicle is at the servicer dept. and been inspected. 5) This is critical, I don't have any engine light or any indication. Even my scanner detected no code.
Vehicle speed control, Engine, Jul 23, 2021
The contact owns a 2019 Mazda CX-5. The contact stated that on five separate occasions, intermittently there was an abnormal grinding noise detected underneath the hood. The contact stated that while driving 65 mph, the vehicle inadvertently decelerated to 20 mph. Additionally, while accelerating the vehicle slowed down without warning. The vehicle was taken to an independent mechanic where no codes had been detected. The vehicle was towed to the local dealer where they were unable to duplicate the failure. The vehicle was not diagnosed nor repaired. Additionally, the vehicle was towed to Sport Mazda North (400 N US Hwy 17 92, Longwood, FL 32750, (407) 339-4777) where they were unable to duplicate the failure. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure. The failure mileage was approximately 17,000.
Power train, Electrical system, Engine, Jun 15, 2021
Driving on highway, cruise control ser to 82, no cars in front. The car suddenly jolted twice, engine light and battery light comes, lost of power. Pulled over to shoulder in the middle of nowhere in Nevada. Tried to start the car, engine won't turn on, starter just kept cycling. Veh temp was just below 210 with a 1/4 tank of gas. Called dealership and service person asked is to use key to turn on car, no change and provided no other solution other than to take to dealership with the closest one being over 300 miles away. We decided to unhook and rebook the positive side of battery. Car restarted and currently driving it home as I write this complaint. 600 miles overdue for maintenance (by date due on July 26, 2021) and was scheduled upon return from trip which at the time should be approx 1000 miles over due.
Engine, May 14, 2021
THE CONTACT OWNS A 2019 MAZDA CX5. THE CONTACT STATED THAT HE NOTICED AN OIL LEAK ON TOP OF THE ENGINE. THE VEHICLE WAS TAKEN TO COMPASS MAZDA (200 DOLSON AVE LOT A 204, MIDDLETOWN, NY 10940: (844) 258-3818) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE MASTERCYCLER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 63,000.
Power train, Structure, Engine, May 4, 2021
BROUGHT IT IN NOV 2020 REGARDING SMELLS AND ENGINE ISSUES AS WELL AS ALIGNMENT. NEITHER WERE TAKEN CARE OF. THEN MARCH 2021,ENGINE WAS LEAKING FLUID AND SMOKING, AND THE ENGINE NEEDED TO BE REPLACED AT 20K. DID NOT PROVIDE A RENTAL UNTIL LATER THAT WEEK. AFTER A MONTH, I GOT MY CAR BACK. AFTER LEAVING THE ENGINE CONTINUED TO SMOKE, BROUGHT IT BACK. GAVE NO RENTAL. DEALER SAID IT WAS LEFT OVER FLUID FROM WHEN THEY REPLACED IT. CAR IS STILL HAVING ISSUES WITH THE ENGINE AND SMELLS. UNDER SHIELD FELL OFF AND NEEDED TO BE REPLACED TWICE.TIRE PRESSURE WAS GOING OFF AND BROUGHT IT IN TWICE FOR THEM TO SAY THEY CANT FIND WHERE THE SLOW LEAK IS OR WHY SO THEY WOULDN'T FIX IT EVEN THOUGH I HAVE THE MAZDA INSURANCE FOR TIRES.
Engine, Fuel/propulsion system, Feb 25, 2021
VEHICLE HAVING SIGNIFICANT DROP IN POWER OUTPUT IN 1ST AND 2ND GEAR WHEN AMBIENT TEMPERATURES BELOW FREEZING. ISSUE RESOLVES WHEN FINALLY SHIFTING TO 3RD GEAR, BUT LACK OF PREDICTABLE RESPONSE WHEN MERGING IS UNSETTLING.
Engine, Jun 5, 2020, fire
TL* THE CONTACT OWNS A 2019 MAZDA CX5. THE CONTACT STATED THAT THE ENGINE FAILED. THE DRIVER NOTICED THAT ENGINE OIL WAS LEAKING ON THE GROUND. THE VEHICLE WAS TOWED TO AN UNKNOWN DEALER WHOM ADVISED THAT THE ENGINE NEEDED TO BE REPLACED. THE ENGINE WAS REPLACED. HOWEVER, THE REPAIR DID NOT CORRECT THE FAILURE. THE VEHICLE CABIN FILLED UP WITH SMOKE WHEN THE CONTACT DROVE THE VEHICLE HOME AND THE CONTACT FOUND THAT THE ENGINE WAS LEAKING OIL. THE VEHICLE WAS TOWED BACK TO AN UNKNOWN DEALER FOR INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 7,800.
Electrical system, Engine, Feb 6, 2020
I WAS DRIVING ON THE FREEWAY ABOUT 65 MILES PER HOUR AND THE THE CAR STARTED TO RUN ROUGH AND THE DASH LIGHTS WENT OUT. IT FELT LIKE IT WANTED TO STALL SO I KEPT MY FOOT ON THE GAS AND BRAKE AND EXITED THE FREEWAY AND DROVE THE SIDE STREETS HOME. THE PROBLEM DID NOT HAPPEN AGAIN SO FAR.