2019 Mazda CX-5
Problems, recalls and owner-reported issues
Engine is the leading concern among 270 owner complaints filed for this model year. This is the 3rd highest complaint count among 14 CX-5 model years with reports.
Of the 2019 reports, 7 involved a crash and 2 involved a fire. 5 people were injured.
What owners report most often
Recalls and investigations
Fuel system, gasoline, delivery, fuel pumpNov 12, 2021
Mazda North American Operations (Mazda) is recalling certain 2018 Mazda3, Mazda6, 2019 CX-3, 2018-2019 MX-5, CX-5, CX-9, and 2019-2020 Mazda2 vehicles. The impeller inside the low-pressure fuel pump may crack and deform, potentially causing the fuel pump to fail.
Fuel pump failure may cause an engine stall, increasing the risk of a crash.
Dealers will replace the fuel pumps, free of charge. Owner notification letters were mailed July 18, 2022. Owners may contact Mazda customer service at 1-800-222-5500 Option 4. Mazda's number for this recall is 5321K.
Campaign 21V875000 on NHTSA.gov
EngineJun 27, 2019
Mazda North American Operations (Mazda) is recalling certain 2018-2019 CX-5, Mazda6, and 2019 Mazda3 vehicles. A software error in the powertrain control module (PCM) may cause the engine to stall.
An unexpected stall increases the risk of a crash.
Mazda will notify owners, and dealers will reprogram the PCM software, free of charge. The recall began August 20, 2019. Owners may contact Mazda customer service at 1-800-222-5500, option 4. Mazda's number for this recall is 3719F.
Campaign 19V497000 on NHTSA.gov
Representative owner complaints: other or unspecified
49 reports, newest first. Show all
Other or unspecified, Jan 13, 2024
At any speed over 55 miles there is a loud whining/whistling/moan at the top of the A-pillars. I have tried taping the seams as well as silicone caulk but nothing works. My daughter has the identical car and identical problem and there multiple videos on-line of the same problem. Definitely a distraction from driving safely.
Electrical system, Other or unspecified, Jan 10, 2024
Mazda ships a defective touchscreen that will degrade and eventually register phantom inputs to the infotainment system. In my vehicle, the screen was able to randomly access my settings, including for safety (blind spot monitoring) and display (driving units, heads up display, etc) and start messing with my settings. When I was using maps, the screen would randomly zoom into different spots, or change my destination, or modify settings. This was an enormous distraction and rendered the screen useless. Also, I was never sure if I stopped the car from changing settings related to vehicle safety because I can't keep my eyes on the screen while I'm driving. It was just registering random inputs all over the screen while the vehicle was in motion.
Other or unspecified, Dec 24, 2023
The radio/navigation/entertainment system malfunctions. The issue is known as ghosting and is a well-known issue with selected year Mazda's. Radio stations and apps will randomly skip around or the volume of the system will blare out at the highest volume startling the driver. Which has occurred multiple times in my case. The first time I reported it to the dealer, they told me there was no issue. The second time I was informed I could pay for a repair kit and installation for over $500.
Electrical system, Other or unspecified, Dec 17, 2023
There is a known issue with the infotainment systems of several makes/models within a certain date range of Mazda vehicles called Ghost Touch. It seems to mainly occur in very hot or cold weather. The touch screen will press different buttons on the screen on its own, which can be quite dangerous while driving: maps will start directing you to a different location, if you are on a call, it may put the person on hold or call another party. Music skips and pauses. It can cause extremely distracted driving (ie: trying to hang up on someone it has dialed on its own or switch directions back to the original address). Dealerships know about the issue but require a test to be done at the cost of the owner to prove the issue, and then they may or may not cover the cost of the fix. This should be a recall to fix this, but have not. Here is the service alert: [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Other or unspecified, Sep 15, 2023
the infotainment LCD screen has "Ghost Touch" issue. The screen randomly appears to move around as if a ghost is touching the lcd touch screen. After researching online this is a common problem Mazda will not address.
Other or unspecified, Jul 13, 2023
The computer monitor on the vehicle seems to have a mind of its own. After talking with the service rep they actually have a name for it because it is happening to many owners "Ghost Touching. The car tends to call people on your contact list automatically, change radio stations, move from settings all on its own. I feel it is dangerous because it will all of a sudden call someone and then you are trying to stop it and it does not disconnect and your focus is now taken off of the road and driving. Even if you try to turn the monitor off it turns on by itself. I was told there is no way to disconnect it and I would have to pay to have it fixed on a car that is only a couple years old. They know this is happening quite a bit, Mazda corporate would not do anything and I think it should be a recall issue before someone gets in an accident. This happens many times in one driving day.
Electrical system, Other or unspecified, Apr 19, 2023
UNKNOWN While stopping the radio system (which can not be powered off) will change and go to other apps. This causes the driver to take their eyes from the road and hand from the steering wheel to press buttons to get the radio system under control. When the radio does this it often goes to the settings and changes the navigation voice volume to the loudest it can go essentially frightening the driver and causing them to look away from the road and divert their attention to the radio system. This occurs every time the vehicle is driven and often occurs when hitting the brakes.
Electrical system, Other or unspecified, Apr 14, 2023
The screen in the middle of Mazda vehicle starts selecting menu, change the radio station or selects/plays whatever it likes. It suddenly activates some functions on its own. Most likely similar issue as in this document - https://static.nhtsa.gov/odi/tsbs/2019/MC-10164268-0001.pdf This is dangerous for the driver as the automatic change in the screen and menu items distracts the driver which may cause accident and put life in danger. This is generic problem and searching on the internet, lot of people are suffering with this issue. When the issue started last year, we thought this is something random occurrence and will go away by itself but with the time, this has gone worse. Now looking in the internet we came to know this is actually an ongoing issue.
Electrical system, Other or unspecified, Feb 15, 2023
the infotainment system is acting up and making its own selections, if im sitting parked and my call history is up it will sometimes click a random number and start calling that number. It will scroll and make random selections on screen
Other or unspecified, Jan 18, 2023
My vehicle appears to have what is known as the "ghost touch". The radio ends up clicking random things, skips songs, goes to the maps and zooms all the way in. This puts the driver at risk if they are distracted by what is happening to their radio. I informed the dealer, but they thought it just needed a software update. The issue continued even after the update that I had to pay for. Warning lamps to not appear, and it happens at random times, it's never consistent. It's been happening for a while now, probably over a year, and months after I had purchased it as a used car.
Other or unspecified, Jan 15, 2023
Known Issue. Mazda has issued a TSB, but will not extend Warranty or pay for needed repairs. Infotainment Screen changes and Beeps by itself. Screen is peeling as well. 2019 Mazda CX-5 Infotainment Technical Service Bulletins TSB Number: SA-041-22C NHTSA Number: 10226930 TSB Date: November 22, 2022 Date Added to File: December 1, 2022 Failing Component: Equipment:Electrical:Infotainment Summary: Some customers may complain about infotainment center display: * ghost touch * DTC b108e:04 may be stored (touch screen operates by itself) * surface peeling * DTC b108e:04 may be stored * spider cracks * white dots
Structure, Other or unspecified, Mar 15, 2022
When driving at above 60-70mph in windy conditions, the car makes a squeaking noise that appears to come from the front left side of the car-- near the driver side window/mirror region. That is quite scary as it coincides with the sideward movement caused by the wind and gives a sense of losing control of the car. Mazda Europe has reported something similar but Mazda USA has not done anything about it.
Other or unspecified, Mar 7, 2022
Sunroof/ moonroof exploded out of no where. It was about 57 degrees outside not a hot day. Shard of glass went flying everywhere
Other or unspecified, Feb 23, 2022
Service engine soon brake lines out ball joints otters brakes , electrical flashing lights , rust all in engine, on roof rack , by tires
Other or unspecified, Feb 7, 2022
I believe my car has been affected by the FDM fuel pump replacement recall (#5321K). My car has stopped working. Parts are currently unavailable. What can be done as I need my vehicle for work?
Other or unspecified, Dec 2, 2021
Almost every time you drive at speeds of 75 mph+ or when there are strong winds on the highway, there is a whistling noise that comes from the drivers side door frame. This has been reported online in many groups. There are even video's with the exact problem available. NHTSA ID Number: 11429312 goes into the details in depth and I can say that my experience is exactly the same as theirs.
Electrical system, Other or unspecified, Aug 21, 2021
The center infotainment system operates by itself when driving at a low speed. The screen will automatically enter menus, place calls, and select items without any sort of input from the driver or passenger (ghost touch). The control knob, which is used to navigate the center screen, will not be functional whenever this happens. This ghost touch issue happens periodically, sometimes it goes away and sometimes the problem returns. Whenever the screen places calls or enters menus by itself, the driver is being distracted from the road and will have to focus on canceling whatever action the infotainment automatically decided to do. For example, I use Apple CarPlay for navigation but sometimes the screen will operate other functions by itself - I will have to manually click back to the navigation screen every time. A similar issue was found in the 2014-2016 MY of the Mazda3, which uses the exact same infotainment and controller setup as in the CX-5 products. I have provided a link to the relevant service bulletin here: https://static.nhtsa.gov/odi/tsbs/2019/MC-10164268-0001.pdf The system has not been examined by the manufacturer nor have there been any types of warning messages or lamps within the vehicle.
Structure, Other or unspecified, Aug 16, 2021
Oftentimes when driving at speeds of approximately 80mph or more, a loud whining/whistling noise appears. It appears to be coming from the area of driver side front door, passenger side front door, both front doors simultaneously. The issue has an earlier onset in the presence of crosswind, or headwind. I was able to record several videos where the noise can be heard very clearly. Some of these videos have been posted online: https://vimeo.com/547826873 https://vimeo.com/manage/videos/580602909 and the links have been shared both with my local Mazda dealership (Oak Tree Mazda by DGDG in San Jose, CA: 4250 Stevens Creek Blvd, San Jose, CA 95129) as well as with Mazda of North America. However, my complaints have been ignored as the dealership keeps stating that they are "unable to duplicate problem". There are several threads on two Mazda owners forums that describe this very issue with Mazda CX-5 in USA, Canada, as well as in Europe. This video from an owner in Germany shows the very same issue: https://www.youtube.com/watch?v=zykyoCIsItc&t=204s https://www.mazdas247.com/forum/index.php?threads/2019-cx-5-signature-whistling-noise-on-highway-or-high-speeds.123868506/page-2#post-6727077 https://www.mazdaworld.org/threads/cx-5-2018-version-high-pitched-squeal-whistle-like-noise.337073/#post-754625 According to one of the forum members, a Technical Service Bulletin (TSB) R084/20 to address this issue has been issued by Mazda in Europe and Russian. The root cause has to do with door trim seals. Under the "CASUE", this TSB reads, "When driving under following conditions, a negative pressure generated on the doors pulls them outside. The counterforce exerted by the weatherstrips mounted on the doors is lower than the sucking force, resulting in weatherstrip vibration. -The vehicle is exposed to a side wind while driving at a speed higher than 160km/h -The vehicle is exposed to a strong side wind while driving at a speed higher than 120km/h."
Structure, Other or unspecified, Mar 24, 2021
I HEARD A VERY LOUD BANG, SOUNDING LIKE A GUNSHOT THAT WENT OFF, WHEN THE SUNROOF ABOVE MY HEAD VIOLENTLY SHATTERED WHILE I DRIVING TO WORK. I ALMOST LOST CONTROL OF THE CAR AND GOT COVERED WITH PIECES OF GLASS. THE GLASS SCRATCHED ME ON THE FACE, CLOSE TO MY EYE. I AM IN SHOCK AND I AM STILL FINDING SMALL PIECES OF GLASS ALL OVER MY BODY EVEN AFTER TAKING A SHOWER.
Other or unspecified, Jan 18, 2021
UNINTENDED ACCELERATION - I WAS PULLING IN TO MY GARAGE, HALF WAY INTO THE GARAGE, THE CAR ACCELERATED, WITHOUT FOOT ON THE ACCELERATOR, AND RAN INTO MOTORCYCLE AND GARAGE BACK WALL. THERE ARE TIRE TRACTION MARKS WHERE IT BEGAN TO ACCELERATE UNATTENDED, AND TIRE TREAD FROM MULTIPLE ROTATIONS OF THE TIRE WHERE THE VEHICLE FORWARD MOTION WAS STOPPED BY THE WALL. ANOTHER DRIVER OF THE CAR STATED THAT THE NIGHT BEFORE, WHEN FOOT WAS TAKEN OFF THE ACCELERATOR THE CAR CONTINUED TO ACCELERATE.
Exterior lighting, Vehicle speed control, Other or unspecified, Nov 20, 2020
VEHICLE DISPLAY ON DASHBOARD, STEERING WHEEL, SHIFT CONSOLE, AUDIO CONTROLS, SEATS ADJUSTMENTS ARE NOT ILLUMINATED. THE LETTERS AND NUMBERS ARE NOT LIGHTED. UNABLE TO KNOW WHICH BUTTONS TO PUSH BECAUSE PRINTING IS SO SMALL AND MANY CONTROLS ARE GROUPED TOO CLOSE TOGETHER. MAZDA CX5 OWNER'S MANUAL IS FOR ALL MAZDA MODELS. THERE IS NO INDICATION AS TO WHAT FEATURE IS INCLUDED ON MY CAR. THIS CAR LACKS LIGHTED DISPLAY AND CONTAINS SMALL LETTERS/NUMERALS WHILEPARKED, MOVING OR DRIVING IN DAY OR NIGHT; MAZDA DEALERS IN TWO DIFFERENT TOWNS REPORT UNABLE TO IMPROVE SITUATION "THAT'S HOW IT IS" .
Power train, Other or unspecified, Jun 16, 2020
IN JULY 2019 (APPROXIMATELY 2 MONTHS AFTER DELIVERY) MY 2019 MAZDA CX-5 BEGAN TO DRIVE ROUGHLY AT SLOW SPEEDS- SPECIFICALLY SPEEDS 15 MPH OR BELOW. THE VEHICLE WOULD NOT COAST (EVEN DOWNHILL) AND WOULD SEEM TO SLIP OUT OF GEAR (THIS VEHICLE HAS AN AUTOMATIC TRANSMISSION). MORE SPECIFICALLY, THE VEHICLE WOULD BUCK AND LURCH ON IT'S OWN WITHOUT ENGAGING THE ACCELERATOR OR BRAKE. THIS WAS HAPPENING GOING UPHILL, DOWNHILL AND ON FLAT GRADE. I BROUGHT THE VEHICLE TO THE DEALER AND AT THEIR REQUEST TOOK AN EMPLOYEE FOR A DRIVE SO THEY COULD FEEL IT. THE EMPLOYEE DID FEEL IT, TOLD THE SERVICE MANAGER, WHO THEN TOLD ME THAT, "THEY ARE SUPPOSED TO DRIVE LIKE THAT." HE SAID HE DROVE AROUND ANOTHER VEHICLE ON THE LOT THAT IS THE SAME MODEL AND YEAR, AND THAT IT PERFORMED THE SAME. PLEASE NOTE THAT THIS IS NOT THE SAME PERSON WHO WAS IN THE CAR TO EXPERIENCE HOW MY CAR WAS DRIVING. I PERSONALLY KNOW TWO OTHER PEOPLE WHO HAVE THE SAME EXACT YEAR AND MODEL CX-5. I SHARED MY EXPERIENCE WITH BOTH OWNERS- THEY BOTH TOLD ME THAT THEIR CARS DO NOT PERFORM IN THAT WAY. ADDITIONALLY, I DROVE ONE OF THOSE VEHICLE AND THAT ONE DID NOT PERFORM IN THE SAME WAY THAT MINE DOES. I AM CONCERNED THAT THIS ISSUE IS BEING BRUSHED OFF. THERE IS NO WAY THAT MAZDA WOULD PURPOSELY DESIGN A CAR SO THAT IT JERKS, LURCHES, AND BUCKS AT SLOW SPEEDS. I HAVE READ REVIEWS ON ONLINE MESSAGE BOARDS WHERE OTHERS DO COMPLAIN OF SIMILAR EXPERIENCES, WHICH IS EVEN MORE CONCERNING. THIS POSES A SAFETY ISSUE FOR THE DRIVER, PASSENGERS, AND OTHERS ON THE ROAD WHO MAY BE DRIVING NEARBY. I HAVE AN APPOINTMENT AND WILL BE TAKING THE CAR BACK THIS COMING MONDAY TO TRY AND FURTHER ADDRESS THIS ISSUE, BUT FELT IT NECESSARY TO FILE HERE IN THE CASE THAT FURTHER ACTION NEEDS TO BE TAKEN AT A LARGER SCALE SINCE IT APPEARS AS IF OTHERS, THOUGH NOT ALL, 2019 MAZDA CX-5 OWNERS ARE EXPERIENCING THE SAME. *TR
Other or unspecified, Jan 16, 2020
THE VEHICLE WAS PARKED OUTSIDE, BEHIND MY HOUSE OFF OF AN ALLEY IN A PRIVATE PARKING SPACE WHERE IT HAD BEEN UNMOVED FOR THREE DAYS. IT HAD SNOWED OVER THE PAST TWO DAYS. THE TEMPERATURE WAS IN THE 20'S. THE CAR IS TWO MONTHS OLD (1171 MILES). I RAISED THE REAR HATCH TO RETRIEVE A SNOW BRUSH. REAR HATCH CLOSED. I STARTED TO WALK TOWARDS THE PASSENGER DOOR WHEN I HEARD A LOUD CRACKING SOUND. THEN THE REAR WINDOW SELF-DESTRUCTED. IT JUST FELL TO PIECES. I DO NOT WANT TO DWELL ON THE SERIOUS PROBLEMS THIS MIGHT HAVE CAUSED IF THE SELF-DESTRUCTING WINDOW HAD OCCURRED 10 MINUTES LATER WHEN I WAS GOING TO BE DRIVING ON A HIGHWAY.
Other or unspecified, Nov 9, 2019
WHILE DRIVING ON THE HIGHWAY WITH VERY LIGHT SNOW FALLING AND LESS THAN AN INCH OF WET ON THE ROAD, THE "FRONT RADAR BLOCKED" MESSAGE APPEARED! UPON LATER RESEARCH INTO THE MAZDA OWNER'S MANUAL IT INDICATES THE FOLLOWING SYSTEMS WERE NOT FUNCTIONING: MAZDA RADAR CRUISE CONTROL (MRCC) MAZDA RADAR CRUISE CONTROL WITH STOP & GO FUNCTION (MRCC WITH STOP & GO FUNCTION) DISTANCE RECOGNITION SUPPORT SYSTEM (DRSS) SMART BRAKE SUPPORT (SBS) APPARENTLY THE LOCATION OF THE FRONT RADAR IS BEHIND THE EMBLEM IN THE CENTER OF THE GRILL. MAZDA RECOMMENDS THAT THE OWNER CLEAN OFF THE EMBLEM OF ANY DIRT OR SNOW TO CORRECT THIS PROBLEM. DRIVING ON THE HIGHWAY IT IS NOT PRACTICAL TO PULL OVER AND CLEAN OFF THE EMBLEM WHEN IT WILL HAPPEN AGAIN IN THESE CONDITIONS. THIS IS A SERIOUS DESIGN FLAW THAT CAN LEAD TO ACCIDENTS. THE FRONT RADAR SHOULD BE RELOCATED IN A LOCATION NOT SUBJECT TO ROAD SPLATTER. IT COULD BE LOCATED WITH THE OTHER SENSORS BEHIND THE MIRROR IN THE MIDDLE TOP OF THE WINDSHIELD.