2019 Mazda CX-5
Problems, recalls and owner-reported issues
Engine is the leading concern among 270 owner complaints filed for this model year. This is the 3rd highest complaint count among 14 CX-5 model years with reports.
Of the 2019 reports, 7 involved a crash and 2 involved a fire. 5 people were injured.
What owners report most often
Recalls and investigations
Fuel system, gasoline, delivery, fuel pumpNov 12, 2021
Mazda North American Operations (Mazda) is recalling certain 2018 Mazda3, Mazda6, 2019 CX-3, 2018-2019 MX-5, CX-5, CX-9, and 2019-2020 Mazda2 vehicles. The impeller inside the low-pressure fuel pump may crack and deform, potentially causing the fuel pump to fail.
Fuel pump failure may cause an engine stall, increasing the risk of a crash.
Dealers will replace the fuel pumps, free of charge. Owner notification letters were mailed July 18, 2022. Owners may contact Mazda customer service at 1-800-222-5500 Option 4. Mazda's number for this recall is 5321K.
Campaign 21V875000 on NHTSA.gov
EngineJun 27, 2019
Mazda North American Operations (Mazda) is recalling certain 2018-2019 CX-5, Mazda6, and 2019 Mazda3 vehicles. A software error in the powertrain control module (PCM) may cause the engine to stall.
An unexpected stall increases the risk of a crash.
Mazda will notify owners, and dealers will reprogram the PCM software, free of charge. The recall began August 20, 2019. Owners may contact Mazda customer service at 1-800-222-5500, option 4. Mazda's number for this recall is 3719F.
Campaign 19V497000 on NHTSA.gov
Representative owner complaints
270 reports, newest first.
Visibility, Mar 13, 2023
The contact owns a 2019 Mazda CX-5. The contact stated while driving at approximately 75 MPH with the sunroof opened in the vent position, and the rear windows and driver's side and passenger windows opened, the contact stated he heard an abnormal sound like a gunshot and the sunroof glass shattered, and pieces of glass entered the cabin. The contact pulled over and observed that a hole measuring approximately 12 inches by 6 inches had opened in the sunroof. The contact noticed that the glass surrounding the hole had an uplifted edge of approximately 2 inches around the hole. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 48,000.
Electrical system, Mar 2, 2023
The Infotainment System has consistent "ghost touching". Not only is this a distraction while trying to drive it is changing the safety settings and display settings available in within the system such as ADAS settings and MPH\KMH speedometer options. Other less-severe options are consistently changed as well such as navigation volume etc. The problem is easy to reproduce, just need to start the car. I just paid $300 for a full replacement of the screen from Mazda, along with an update and the problem not only persists but is worse. The problem got progressively worse but there were no light indicators etc.
Engine and engine cooling, Feb 17, 2023
The contact owns a 2019 Mazda CX-5. The contact stated became aware of engine oil on his driveway. The contact stated that while driving and coming to a stop, there was an abnormal oil burning odor inside the vehicle. The contact stated the check engine warning was illuminated. The contact had taken the vehicle to an independent mechanic who diagnosed that there was an oil leak coming from the cylinder head and determined that the cylinder head needed to be replaced. The independent mechanic researched online and related the oil leak failure to Mazda Service Alert Number: SA-031/21 (Engine and Engine Cooling). The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 89,000.
Electrical system, Other or unspecified, Feb 15, 2023
the infotainment system is acting up and making its own selections, if im sitting parked and my call history is up it will sometimes click a random number and start calling that number. It will scroll and make random selections on screen
Power train, Engine, Feb 9, 2023
I drove my wife to work and noticed that the car was stuttering and had weak acceleration. I parked in my garage and a couple of hours later returned to see a massive oil leak on my driveway, I had to tow the car to the nearest dealership where a cracked cylinder was diagnosed. There was also a terrible burning smell. If the massive leak happened on an acceleration ramp or on the highway there could have been an accident.
Other or unspecified, Jan 18, 2023
My vehicle appears to have what is known as the "ghost touch". The radio ends up clicking random things, skips songs, goes to the maps and zooms all the way in. This puts the driver at risk if they are distracted by what is happening to their radio. I informed the dealer, but they thought it just needed a software update. The issue continued even after the update that I had to pay for. Warning lamps to not appear, and it happens at random times, it's never consistent. It's been happening for a while now, probably over a year, and months after I had purchased it as a used car.
Other or unspecified, Jan 15, 2023
Known Issue. Mazda has issued a TSB, but will not extend Warranty or pay for needed repairs. Infotainment Screen changes and Beeps by itself. Screen is peeling as well. 2019 Mazda CX-5 Infotainment Technical Service Bulletins TSB Number: SA-041-22C NHTSA Number: 10226930 TSB Date: November 22, 2022 Date Added to File: December 1, 2022 Failing Component: Equipment:Electrical:Infotainment Summary: Some customers may complain about infotainment center display: * ghost touch * DTC b108e:04 may be stored (touch screen operates by itself) * surface peeling * DTC b108e:04 may be stored * spider cracks * white dots
Forward collision avoidance, Jan 4, 2023
My 2019 Mazda CX-5 automatically applied the brakes while the car was on cruise control traveling at 65 mph on a highway, and there wasn't a car or any object in front of me or to either side of my car. The car applied the brakes firmly and brought the speed down quickly and dangerously. I quickly depressed the accelerator to get the car back to highway speed to avoid a rear-end collision. This issue has happened 3 times in the past 2 weeks, all while traveling at highway speeds on cruise control for an extended period of time (hours). I believe this is the same issue with the Mazda Smart City Brake Support system that led to a recall of 2019-2020 Mazda-3 vehicles. My Mazda CX-5 is out of warranty and the dealer stated it is not covered by the recall.
Power train, Vehicle speed control, Nov 18, 2022
After purchasing this vehicle I started noticing that as I accelerated from a stop the transmission would shift hard into 1st gear and 3rd gear. This is also occurring during deceleration as if the car brakes I'm stages due to the downshifting hard. The dealership has refused to look into the issue. They have refused to add the notes to my vehicle records in effort to avoid accountability.
Fuel/propulsion system, Sep 5, 2022
Unknown. The engine started to stall as I was driving and the gas pedal wasn't working. The car shutdown after reaching 0 moles per hour and it would jerk when I tried starting it. The car had enough fuel, battery and was service a month prior. The car would not start and had to wait a few hours to try again. The issue is similar to the recall this model has but when I checked my VIN is all cleared . Please Help.
Fuel system, Gasoline, Aug 8, 2022
The contact owns a 2019 Mazda CX-5. The contact stated that her daughter received notification of NHTSA Campaign Number: 21V875000 (Fuel System, Gasoline) and scheduled an appointment for August 1; however, upon arrival at the dealer she was informed that the part was not available. The contact stated that the dealer had been called several times and it was confirmed that the part was not available and that the contact would receive a call back. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Visibility/wiper, Jul 31, 2022
While I was driving on the highway at 60 mph the glass sunroof exploded with a loud bang. Luckily the sunroof shade was closed, otherwise shards of glass would have fallen on me causing injury and possible loss of control of the car. I immediately reported the incident to my insurance company and the next day brought the car into the Mazda dealership. The service manager claims he never heard of sun roofs exploding and there were no outstanding recalls on sunroofs. I left the car at the dealer for further inspection by Mazda.
Fuel system, Gasoline, Jul 14, 2022
The contact owns a 2019 Mazda CX-5. The contact received notification of NHTSA Campaign Number: 21V875000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. The consumer stated that Mazda still have not performed the recall for the vehicle.
Steering, Lane departure, Forward collision avoidance, Jun 16, 2022
heading south doing 70 mph on 95 in the far left lane on a rainy day ....came over a hill and started to hydraplayne.....seems like the automatic pilot took the car over ,,,,,i lost the fight with the steering wheel and did two 360s all away across 4 lanes of traffic to the grass inbankment on the other side,,,,,lucky to be alive ......very lucky
Tires, Jun 4, 2022, crash
P225/55R19 99V: On November 2, 2021, I was slowing down at a stop light. I was about 5 minutes away when my tire separated. I heard my car make a big sound and drop to the ground on the front passenger side. I lost control and hit the side of the curb, but I was able to pull my car over to a side road safely. It took over 3 hours for the tow truck driver to come, but when he did, he said he hasn’t seen one like this in a while, but it is a defective tire. The middle of the tire was a clean separation from the sides. If it was a tire blow-out the sides of the tire would be uneven, but this was as if the glue that held it together was loose, and the middle just fell out. The tow person tried to take the spare tire and he found that it was incorrect. My car a had 25,000 miles and I bought it new from the dealership and they made the mistake of giving me the wrong tire. Mazda corporation later had to replace it. Mazda dealership told me to contact customer service to discuss the tire. I emailed customer service several times and it took nearly 2 months for them to answer. I called several times, and I would wait on hold and they would hang up. When I finally got someone on the phone, she told me that Mazda warranty does not cover the tires. That is completely in the hands of the tire manufacturer. I contacted Toyo Tires and waiting a month for a response, I was contacted by a customer service. He mentioned that photos and videos were not enough, but that I had to send the tire back. I mentioned that Mazda did not tell me to keep the tire and when they replaced it, they disposed of it. I received a letter stating that there is nothing they can do. My car is a 2019 CX-5 and in the same year the CX9 was recalled for tire separation issues from the same company. I am extremely frustrated how Mazda and Toyo has handled this entire issue.
Exterior lighting, May 9, 2022
The contact owns a 2019 Mazda CX-5. The contact stated that the center display was malfunctioning. The contact stated that the rearview camera turned off inadvertently or failed to operate as intended while reversing the vehicle. The contact also stated that the screen display brightness would decrease independently. Additionally, the contact stated that the exterior lights would malfunction due to the failure. There was no warning light illuminated. The vehicle was taken to the dealer where the computer software was updated. The dealer also informed the contact to remove the Mazda navigation SD card. However, the failure persisted. The vehicle was taken to the dealer where it was diagnosed that the center display touch screen panel had failed. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist as the VIN was not included in any recalls. The failure mileage was approximately 40,000.
Air bags, Vehicle speed control, May 4, 2022, crash
Tuesday, 5/3, I was parking my car in the New Leaf Grocery parking lot in Aptos, CA. I pulled into the lot and made slow right into an available space. I had my foot on the accelerator, tapped down on it gently to ease into the space. My car lurched forward at such high speed that I was unable to remove my foot from the accelerator. I swerved to the right as the car went over a partition and hit another parked car on the other side of the partition. My airbag did not activate. I've replayed the experience in my mind and tried convincing myself that this could have been a matter of human error on my part. I am beyond convinced that what I experienced yesterday was a case of sudden unintended acceleration. I am concerned and afraid to drive my car now. Had circumstances been different, someone could have been killed. Had I not swerved right, I was headed to crash into a building. I called 911 and since no one was hurt there was no Police report. To address questions set-out above: Speed control (sudden unintended acceleration) and air bag failed My safety and the safety of others was put at risk As of yet the problem has not been reproduced however there are a great number of reports related to unintended acceleration (however not acknowledged as a problem by Mazda) I plan to have my Mazda inspected by a local dealership service center There were no warning messages or symptoms in advance of the incident occurring I've owned my Mazda for 3 years and never experienced anything like this. I have never had a car accident to date.
Fuel system, Gasoline, May 3, 2022
The contact owns a 2019 Mazda CX-5. The contact received notification of NHTSA Campaign Number: 21V875000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The dealer had been notified of the issue and confirmed that parts were not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.
Fuel system, Gasoline, Mar 16, 2022
The contact owns a 2019 Mazda CX-5. The contact received notification of NHTSA Campaign Number: 21V875000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Structure, Other or unspecified, Mar 15, 2022
When driving at above 60-70mph in windy conditions, the car makes a squeaking noise that appears to come from the front left side of the car-- near the driver side window/mirror region. That is quite scary as it coincides with the sideward movement caused by the wind and gives a sense of losing control of the car. Mazda Europe has reported something similar but Mazda USA has not done anything about it.
Other or unspecified, Mar 7, 2022
Sunroof/ moonroof exploded out of no where. It was about 57 degrees outside not a hot day. Shard of glass went flying everywhere
Other or unspecified, Feb 23, 2022
Service engine soon brake lines out ball joints otters brakes , electrical flashing lights , rust all in engine, on roof rack , by tires
Fuel/propulsion system, Feb 15, 2022
Mazda recall 5321K NHTSA recall 21V875 has been open since Nov 2021 and notification by letter not received until Jan 2022 stating that a fix may be available by summer 2022. Meaning I am driving a vehicle that may stall at any time possibly causing a crash. This is unacceptable from a safety standpoint. NHTSA needs to apply pressure on Mazda to resolve this ASAP or provide loaner vehicles to those customers at risk.
Vehicle speed control, Forward collision avoidance, Feb 13, 2022
On interstate 90 while driving at 75 mph under cruise control I passed an 18 wheel truck on a curve. With no cars in front and two following, the car without warning braked heavily and control screen flashed warning BRAKE. The car immediately behind braked and veered on the bearm to avoid me. I stepped on gas to override the brakes and avoid an accident.
Fuel system, Gasoline, Feb 11, 2022
The contact owns a 2019 Mazda CX5. The contact received notification of NHTSA campaign number 21V875000(Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not yet available and would not be available until mid-summer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated on two separate occasions while driving at undisclosed speeds, the vehicle stalled without warning. After a restart, the vehicle operated as designed. The contact was concerned that the failure might occur while driving on a busy freeway. VIN tool confirms parts not available. The failure mileage was 5,000.