2020 Mazda CX-5
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 107 owner complaints filed for this model year. This is the 9th highest complaint count among 14 CX-5 model years with reports.
Of the 2020 reports, 10 involved a crash. 6 people were injured.
What owners report most often
Recalls and investigations
No safety recalls on file.
Representative owner complaints
107 reports, newest first.
Other or unspecified, Oct 7, 2020
ON OCT. 6, 2020, WHILE DRIVING NORTH ON I-95 IN VIRGINIA, NEARING EXIT 133, OUR SUN ROOF SUDDENLY AND SPONTANEOUSLY EXPLODED OUTWARD. WE WERE TRAVELING AT ABOUT 50-60 MPH AND SLOWING TO LEAVE THE HIGHWAY AT EXIT 133. OUR CAR IS A 2020 MAZDA CX-5, PURCHASED IN JULY 2020. WE HAVE LESS THAN 4,000 MILES ON THE CAR. THERE IS NO EVIDENCE THAT OUR CAR WAS STRUCK BY ANY OBJECT THAT MIGHT HAVE CAUSED THE SUN ROOF TO EXPLODE OUTWARD. THERE ARE NO OTHER SCRATCHES OR DENTS ON OUR VIRTUALLY BRAND NEW CAR. BECAUSE THE SUN SHADE WAS CLOSED, NO SHATTERED GLASS ENTERED OUR VEHICLE. WE WERE FORTUNATE TO HAVE NOT LOST CONTROL OF OUR VEHICLE AND CRASHED. THE SPONTANEOUS SUN ROOF EXPLOSION WAS VERY LOUD AND IT SHOOK THE CAR CAUSING A MOMENTARY LOSS OF CONTROL.
Service brakes, Sep 22, 2020, crash
BOUGHT A MAZDA CX5 JUNE 2020 AND IT WAS INVOLVE IN A ACCIDENT SEPT 17TH 2020 DO TO BRAKE FAILURE. MY MOTHER WAS DRIVING THE VEHICLE AND ATTEMPTED PARKING IN A APARTMENT COMPLEX WHEN THE VEHICLE FAILED TO STOP AND COLLIDED WITH THE FACILITY 20FT IN FRONT OF THE PARKING SPACE. AT THE INCIDENT, I THE OWNER, FOUND 3 DAMAGE ROTORS WERE THE FLAW CAME FROM HEAVY GRINDING AT THE CALIBER (SEE ATTACH PHOTOS). WITHIN THE CALIBER'S ALLOY YOU CAN ALSO SEE THE CHIPPED ALLOY PRODUCED FROM A FLAW & THE ALIGNMENT OF WHERE IT GRINDS THE ROTOR (SEE ATTACHED PHOTOS). A WITNESS STATED SHE WAS PRESENT DURING THE TIME OF THE COLLISION AND A POLICE REPORT WAS TAKE FROM THE WITNESS. I CAN PROVIDE PLENTY OF MORE PICTURES AND VIDEOS TO EXPLAIN THE GEOGRAPHIC AND DEMONSTRATE VIA VIDEO THE FLAWS AT THE COLLISION. I'VE ATTEMPT CONTACTING MAZDA FOUR TIMES BUT THEY CONTINUE TO PLACED THE BLAME ON ME "FOR BAD DRIVING DAMAGING ITEMS THEY CONSIDER TEAR AND WEAR PRODUCTS (ROTORS AND CALIBERS)" I EXPLAINED I ONLY HAD THE VEHICLE FOR 3MONTHS AND ITS THREE ROTORS WITH SIMILAR DAMAGE. YET THEY TOLD ME MY INSURANCE MUST FIND THEM AT BLAME. MY INSURANCE APPRAISER STATED THEY WILL NOT GO TO THAT DISTANCE; THEY JUST FIX OR PAY OFF THE LOAN. I AM FUSTRATED! YOU ALL ARE MY LAST HOPE! GOING THROUGH MY INSURANCE WILL CAUSE ME A DEDUCTABLE AND AT FAULT BLAME. GOING THROUGH MAZDA IS INSULTING THEIR PRODUCT, YET I FIND THIS FRIGHTING BUT IT'S THEIR RESPONSIBILITY TO CONDUCT FURTHER RESEARCH TO WHY THE ROTOR/CALIBER WENT BAD IN SUCH A SHORT SPAN. EXPLAINING! EVEN IF I AM TO BE BLAMED, FOR THE INCIDENT. WHAT ABOUT THE PRODUCT? I ONLY OWNED THE VEHICLE FOR THREE MONTHS. WITHIN A LITTLE OVER 3,000 MILES. PLEASE HELP
Service brakes, Sep 5, 2020
SUDDEN BRAKING CAUSED BY AUTOMATIC BRAKING SYSTEM. ON SEPT 1, 2020, I WAS DRIVING DOWN A NEIGHBORHOOD STREET, GOING ABOUT 30 MPH, AND A CAR IN FRONT OF ME WAS TURNING. I WAS IN NO DANGER OF HITTING THE CAR IN FRONT OF ME; HOWEVER, MY 2020 MAZDA CX-5 SUDDENLY BRAKED AND MADE A LOUD NOISE. GRANTED, THIS CAR WAS NEW TO ME AND I HADN'T EXPERIENCED THIS BEFORE, BUT I WAS COMPLETELY SURPRISED GIVEN AN ACCIDENT WAS NOT IMMINENT. THIS SUDDEN BRAKING CAUSED MY HEAD TO SWING FORWARD AND BACK RESULTING IN NECK, SHOULDER, AND BACK PAIN. ALSO, IT RESULTED IN AN INCREASED HEADACHE. UPON RETURNING HOME, I TURNED THE SUDDEN BRAKING SAFETY FEATURE OFF. ON SEPT 4, 2020, I HAD A VIDEO CALL WITH MY PCP WHO ADVISED ME TO GO TO THE URGENT CARE. THE URGENT CARE DOCTOR PRESCRIBED MUSCLE RELAXERS AND, BASED ON A PREVIOUS NECK CONDITION, ORDERED A MRI AND FOLLOW-UP WITH NEUROSURGEON. THE EXTENT OF THE INJURY IS UNKNOWN AT THIS TIME BUT THE URGENT CARE DOCTOR ENCOURAGED ME TO FILE A SAFETY REPORT.
Vehicle speed control, Aug 28, 2020
DUE TO THE STEERING WHEEL CONTROLS NOT BEING ILLUMINATED I ACCIDENTALLY INCREASED THE SPEED RATHER THAN DECREASING WHILE DRIVING AT NIGHT.
Electrical system, Aug 3, 2020
THERE IS A KNOWN ISSUE WITHOUT A SOLUTION FROM MAZDA ' 2020 CX-5 HAS INTERMITTENT BATTERY DRAIN, CAUSING THE VEHICLE TO POWER OFF OR NOT START. HAPPENED TO ME 2X WHILE VEHICLE WAS PARKED AND RUNNING.
Service brakes, May 21, 2020
DRIVING IN THE CITY IN THE RIGHT HAND TURN LANE. THIS LANE PASSES 2 PLACES FOR A RIGHT HAND TURN. THE CAR IN FRONT MADE A RIGHT HAND TURN. THEIR TURN WAS ALMOST COMPLETE WHEN THE CAR MADE A SUDDEN HARD BRAKE. NO OTHER CAR WAS IN FRONT OF ME. MY FOOT WAS NOT ON THE BRAKE. THE CAR BEHIND ALMOST SLAMMED IN THE BACK OF ME. *TR
Wheels, Feb 18, 2020
AFTER PICKING-UP A BRAND NEW CAR FROM MAZDA DEALERSHIP, I WAS RETURNING HOME USING A 3-LANE I-75 HIGHWAY, AS ALWAYS EXTREMELY BUSY. TO STAY IN THIS TRAFFIC I WAS FORCED TO DRIVE AT 70 MPH, WHICH IS THE LOCAL SPEED LIMIT. IT TURNS OUT THAT FROM THE SPEED OF 60 MPH UP, THE CAR DIDN'T WANT TO DRIVE IN A STRAIGHT LINE ON ITS OWN AND REQUIRED CONTINUOUS STEERING WHEEL CORRECTIONS. THIS CREATED A HAZARDOUS DRIVING CONDITION CONSIDERING THE FACT THAT THE ADJACENT LANES WERE PACKED-UP WITH THE OTHER VEHICLES. UPON ARRIVAL I EXAMINED THE TIRES INSTALLED ON THE CAR AND FOUND THEM TO BE M+S TOYO A36 - THE TYPE USED FOR MUD AND SNOW CONDITIONS, TYPICALLY IN COLD CLIMATES. THE IRONY IS I LIVE IN SOUTH-CENTRAL FLORIDA, THE DEALERSHIP IS ALSO IN SOUTH-CENTRAL FLORIDA, AND THE NEW MAZDA CARS WERE SHIPPED FROM THE PRODUCER TO JACKSONVILLE PORT IN FLORIDA FOR THE LOCAL MARKETS. THUS, WHILE PERFECTLY ACCEPTABLE IN MONTANA OR MICHIGAN, THIS TYPE OF M+S TIRE IS JUST DANGEROUS WHEN USED ON HOT, SOUTH-CENTRAL FL INTERSTATE HIGHWAYS. I CONTACTED THE MAZDA NORTH AMERICAN OPERATIONS (MNAO) ASKING FOR REPLACING THE TYPE OF TIRES ON MY CAR AND POINTING TO THE FACT THAT MAZDA JAPAN SPECIFIES DIFFERENT, SAFER TYPE (THREAD AND COMPOUND) OF TIRES FOR THEIR OWN MARKETS. THE MNAO ANSWER WAS IN ESSENCE: "ONE SIZE FITS ALL'. ATTACHED BELOW IS THE TRANSCRIPT OF MY CHAT WITH MNAO, MAZDA-JAPAN SPECIFICATION OF TOYO PROXES TIRES, AS WELL AS A SAMPLE OF CUSTOMER REVIEWS OF THE TIRES MNAO INSTALLS ON MAZDA CX-5 TODAY ACROSS THE USA.