2010 Mercedes-Benz C-Class
Problems, recalls and owner-reported issues
Air bags is the leading concern among 476 owner complaints filed for this model year. This is the 6th highest complaint count among 23 C-Class model years with reports.
Of the 2010 reports, 20 involved a crash and 5 involved a fire. 20 people were injured.
What owners report most often
Recalls and investigations
No safety recalls on file.
Representative owner complaints
476 reports, newest first.
Air bags, Aug 5, 2018
TAKATA RECALL MY CAR HAS BEEN UNDER RECALL FOR THE PASSENGER AND DRIVER SIDE AIRBAGS FOR OVER 2 YEARS NOW. I LIVE IN TEXAS WHICH IS IN ZONE A OF THE RECALL AND ACCORDING TO A DIAGRAM THAT MERCEDES SENT US WITH THE RECALL LETTER, THE TIME THE INFLATOR IS EXPECTED TO RUPTURE IS IN 6-9 YEARS. THIS CAR IS CURRENTLY 8 YEARS OLD WHICH WOULD PUT IT AT EXTREME RISK AND MERCEDES STILL DOES NOT HAVE A FIX FOR THIS. THEY ALSO REFUSE TO OFFER A LOANER CAR. THEY RECENTLY STATED THAT A REPLACEMENT WOULD BE AVAILABLE IN LAST JUNE OF 2018 HOWEVER THEY HAVE NOW DELAYED THAT AGAIN TO DECEMBER 2018.
Steering, Electrical system, Electronic stability control (ESC), Jul 31, 2018
MY VEHICLE WAS RUNNING SUPERIOR, NO WARNING SIGNALS OR STRAINING WHEN POWERING ON. PARKED CAR THEN AN HOUR LATER TRIED TURNING VEHICLE ON AND WILL NOT TURN ON FOR ANY REASON JUST RADIO WORKED. FOUND OUT IT WAS STEERING MODULE NEEDED TO BE REPLACED FOR A HEFTY $1100. HAD THE CAR FOR ONLY 3 MONTHS AND BARELY USED IT. I BELIEVE IT'S A RECALL ON THESE ISSUES.
Air bags, Jul 31, 2018
TAKATA RECALL I'VE RECEIVED MULTIPLE NEW AVAILABILITY DATES FOR MY AIRBAG REPLACEMENTS SINCE 2016, BUT EACH TIME THE AVAILABILITY DATE IS PUSHED OUT. I'VE NOW BEEN STUCK WITH A CAR THAT IS UNSAFE AND UNSELLABLE DUE TO THESE PARTS NOT BEING AVAILABLE FOR YEARS. THE NEW DATE IS NOW "UNKNOWN AT THIS TIME".
Air bags, Jul 30, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V363000 (AIR BAGS) AND 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE DEALER (MERCEDES-BENZ OF FT. PIERCE, 4500 S US HIGHWAY 1, FORT PIERCE, FL 34982, (772) 617-0819) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDIES. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Structure, Jul 30, 2018
A BROCKEN REAR SPRING WAS DISCOVERED WHILE THE CAR WAS BEING SURVICED BY AN INDEPENDENT SHOP HERE IN NORTHERN WISCONSIN. I WAS TOLD BY THE MECHANIC THAT REPLACING SPRINGS ON MBS SUCH AS MINE IN AREAS SUCH AS HERE WHERE SALT IS USED ON WINTER ROADS IS NOT UNCOMMON.
Steering, Jul 27, 2018
THE STEERING WHEEL GOT LOCKED WHILE PARKING THE CAR AND THE CAR NEVER STARTS AGAIN.
Air bags, Jul 16, 2018
TAKATA RECALL - DESPITE BEING ADVISED THAT I WOULD BE ABLE TO HAVE THE AIRBAGS REPLACED IN JUNE 2018, STILL HAVE NO RESOLUTION. I HAVE A RECALL FOR BOTH PASSENGER AND DRIVER BAGS
Air bags, Electronic stability control (ESC), Jul 9, 2018
THEY NEVER HAVE THE PART I HAVE 2010 MERCEDES BENZ C 300 I NEED IT FIX, THE LIGHTS CODES ARE ALWAYS, GOING ON AND OFF. CHECK INGINE LIGHT. NO ACCEDINT . . JUST RECALL AND NEED IT FIX PASSENGER AIR BAG
Air bags, Fuel/propulsion system, Jul 5, 2018
THE COMPANY AND THE DEALER IN FREZNO CA REFUSE TO REPLACE THE AIR BAGS AND LEAKY FUEL PUMP
Electrical system, Jul 5, 2018
ELECTRONIC STEERING LOCK(ESL) FAILED LEAVING VEHICLE UNABLE TO START.
Other or unspecified, Jul 2, 2018
SMELL IN CAR GAVE ME A SEVERE HEADACHE ALONG WITH NAUSEA AND CHEST PAINS. THERE?S BEEN A NOXIOUS ODOR IN THIS VEHICLE FOR THREE YEARS. NO ONE CAN FIND THE PROBLEM. MY GRANDCHILDREN HAVE PASSED OUT IN THE CAR FROM IT AND IT IS CAUSING ME MIGRAINES AND OTHER ISSUES. I CAN NO LONGER DRIVE THIS CAR. I NEED A SOLUTION.
Steering, Exterior lighting, Air bags, Jun 29, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ C300. THE CONTACT STATED THAT THE POWER STEERING PUMP WAS LEAKING FLUID. IN ADDITION, THE TAIL LIGHTS FAILED TO ILLUMINATE WHILE DRIVING. THE CONTACT CALLED JACKIE COOPER IMPORTS MERCEDES-BENZ AT (918) 420-9156 (LOCATED AT 9393 S MEMORIAL DRIVE A, TULSA, OK 74133) AND WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT ALSO STATED THAT SHE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER AND THE MANUFACTURER WERE NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 105,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Jun 29, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V363000 (AIR BAGS) AND 16V081000 (AIR BAGS); HOWEVER, THE PARTS NEEDED FOR THE REPAIRS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND INFORMED THE CONTACT THAT THE PARTS WOULD BECOME AVAILABLE IN DECEMBER OF 2018. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. **TR CONSUMER STATED MERCEDES SENT LETTERS (2) THAT STATED NEW AIRBAGS WOULD BE AVAILABLE ON SPECIFIC DATES. AFTER I CALLED 1 DAY PRIOR TO THE LAST DATE GIVEN (AND AFTER WAITING MONTHS) I WAS INFORMED OVER THE PHONE THAT IT WOULD BE DELAYED, YET AGAIN, ANOTHER SIX MONTHS. THIS IS GOING ON TWO YEARS NOW. THEY ALSO HAVE STATED THAT SINCE NO "INCIDENT" HAVE OCCURRED THEY ARE NOT CONCERNED ABOUT THE SAFETY OF THE CAR. THE NEWS CHANNEL HAVE REPORTED THAT THE RISK OF DANGER INCREASES WITH THE AGE OF THE CAR AND HUMIDITY. I LIVE IN FLORIDA & THE CAR IS GOING ON NINE YEARS OLD. THE LAST LETTER STATED AIRBAGS WOULD BE AVAILABLE JUNE 30 OF 2018 AND WHEN THEY KNEW THEY WEREN'T GOING TO ADHERE TO THAT THEY DID NOT MAKE ANY ATTEMPT TO CONTACT ME & STILL HAVEN'T. UPDATED 10/22/18*JB
Air bags, Jun 26, 2018, crash
TL* TAKATA RECALL. THE CONTACT OWNED A 2010 MERCEDES-BENZ C300. WHILE DRIVING 65 MPH, THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE DID NOT STOP IN TIME BEFORE REAR ENDING ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE CHEST THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED AND TOWED TO A TOW YARD. A DEALER AND THE MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE CONTACT RECEIVED RECALL NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS: 16V363000 (AIR BAGS) AND 16V081000 (AIR BAGS). THE FAILURE MILEAGE WAS APPROXIMATELY 106,000. *TT
Seats, Service brakes, Jun 19, 2018
I BROUGHT MY VEHICLE TO MERCEDES BENZ FOR A REAR TAIL LIGHT RECALL. WHEN I PICKED UP MY VEHICLE THE BRAKE PEDAL WENT TO THE FLOOR. NOTE: THIS WAS NOT HAPPENING PRIOR TO ME DROPPING MY VEHICLE OFF TO THE DEALER. I INFORMED THE SERVICE MANAGER AND HE DROVE MY VEHICLE BACK TO THE MECHANIC. THE SERVICE MANAGER HAD ME GO TO WHERE MY VEHICLE WAS ON A LIFT. THE SERVICE MANAGER TOLD ME THAT THE REAR BRAKE LINE ON MY VEHICLE RUSTED (METAL LINE) OUT CAUSING THE BRAKE FLUID TO LEAK OUT. ALSO, THE PASSENGER FRONT SEAT SENSOR WENT AND NEEDED TO BE REPLACED. THE SEAT WOULD NOT MOVE BACK OR FORWARD. IN A PREVIOUS COMPLAINT I FILED TODAY, I INADVERTENTLY PUT THE WRONG VIN NUMBER IN MY COMPLAINT. THE CORRECT VIN NUMBER IS [XXX]. THE PREVIOUS COMPLAINT NUMBER IS [XXX]. MY APOLOGIES. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Air bags, Jun 19, 2018
TAKATA RECALL , I'VE REACHED OUT TO MB DEALER IN BEVERLY HILLS WHERE MY CAR WAS PURCHASED AND I KEPT GETTING THE SAME ANSWER - THE REPLACEMENT IS NOT AVAILABLE. MY CAR IS ALWAYS PARKED OUTSIDE EXPOSED IN THE HEAT AND I USE IT TO COMMUTE FROM LOS ANGELES TO IRVINE AT LEAST 3-4 TIMES A WEEK. I REALLY WOULD LIKE MY AIRBAG REPLACED. THE LAST LETTER THAT I RECEIVED FROM MERCEDES BENZ NOTIFIED ME THAT THIS WILL BE FIXED BY MARCH OF 2018 AND YET ITS 3 MONTHS HAVE GONE BY NO ONE CONTACTS ME . WHERE CAN I GO FOR THIS FIXED?
Electrical system, Jun 14, 2018
THE VEHICLE WOULD NOT START AT ALL. BATTERY WAS REPLACED AND STILL DID NOT START. MERCEDES BENZ DEALER STATED THAT IT NEEDS AN ELECTRONIC STEERING LOCK. APPARENTLY THIS IS A COMMON PROBLEM WITH MERCEDES BENZ SEDANS. THE VEHICLE WAS PARKED.
Air bags, Jun 11, 2018
TAKATA RECALL......WHEN ARE THEY GOING TO BE AVAILABLE?????IT HAS GONE FROM APRIL NOW TO JUNE I STILL HAVE NOT HEARD ANYTHING AT ALL. I AM AFRAID TO DRIVE MY CAR!!!!!!!! I WANT TO SUE......
Air bags, Jun 4, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 18V043000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE DEALER (FLETCHER JONES MERCEDES BENZ, 949 NORTH ELSTON AVENUE, SUITE 2, CHICAGO, IL 60642) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Exterior lighting, Air bags, Electrical system, May 21, 2018
2010 MERCEDES BENZ C300. CONSUMER WRITES IN REGARDS TO VARIOUS SAFETY RECALLS. CONSUMER STATES THAT THEY WERE NEVER NOTIFIED OF THESE RECALLS. *LD *JS
Air bags, May 1, 2018
"TAKATA RECALL" MANUFACTURER HAS FAILED TO PROVIDE REPLACEMENT PARTS. DEALERSHIP UNWILLING TO PURSUE MANUFACTURER TO DELIVER THE PARTS. LEAVING ME AND MY FAMILY AT RISK OF SERIOUS INJURY AND DEATH. "THIS IS UNACCEPTABLE"
Structure, Apr 9, 2018
AFTER PURCHASING MY VEHICLE IN 2013 THE DRIVER INSIDE DOOR LATCH BROKE AND WILL NOT OPEN DRIVERS DOOR. THIS OCCURRED APPROXIMATELY 3 YRS AFTER I PURCHASED THE VEHICLE. AROUND 12/16. IN ORDER TO GET OUT OF MY VEHICLE I MUST ROLL THE WINDOW DOWN AND UNLOCK DOOR, REACH OUT AND OPEN FROM OUTSIDE LATCH. I FEEL VERY UNSAFE IN THIS VEHICLE IN THE EVENT I LOSE POWER DUE TO WRECK, I WILL BE TRAPPED INSIDE THIS VEHICLE. I'VE REPORTED THIS TO MERCEDES'S AND WHEN I'VE TRIED TO ORDER THIS PART, I'M TOLD IT'S ON NATIONAL BACKORDER ! IT'S VERY EXPENSIVE TO FIX, BUT I CAN'T EVEN GET IT FIXED BECAUSE THE PART IS NOT AVAILABLE. MERCEDES WON'T EVEN GIVE ME A DATE WHEN IT WILL BE AVAILABLE. AFTER GOOGLING THIS SUBJECT ONLINE, I'VE LEARNED THERE IS A HUGE AMOUNT OF THESES DOOR LATCHES BREAKING. I'M PLEADING FOR HELP!!
Steering, Electrical system, Apr 9, 2018
I DROVE MY CAR TO A RESTAURANT. AFTER ABOUT 15 MINUTES, I RETURNED AND TRIED TO CRANK THE VEHICLE. THE KEY FOB DID NOT UNLOCK THE STIRRING WHEEL AND TIRES. I HAD IT TOWED TO THE DEALERSHIP AND WAS TOLD IT WAS A STEERING COLUMN ISSUE. ENOUGH OF AN ISSUE THAT IT COST ME $1000.00 TO REPAIR. I STARTED RESEARCHING AND FOUND THAT THERE ARE MANY COMPLAINTS ABOUT THIS SAME ISSUE. THERE ARE REFERENCES TO BOTH THE ESI AND/OR ESL FAILURES. THIS IS A KNOWN ISSUE WITH MERCEDES BENZ AND I AM CONCERNED THAT THIS IS A SAFETY ISSUE AS MOTORIST ARE LEFT STRANDED UNLESS TOWED.
Air bags, Apr 7, 2018
AIR BAG LIGHT WILL NOT GO OFF CONCERNED ABOUT AIR BAG NOT WORKING WAS INVOLVED IN A ACCIDENT IN A DIFFERENT CAR WHERE AIR BAGS DID NOT COME OUT AND SENT TO HOSPITAL SO I'M VERY CONCERNED
Air bags, Mar 31, 2018
TAKATA RECALL - MERCEDES HAS PROMISED AIRBAG REPLACEMENT FOR ALMOST 2 YEARS AND NOTHING HAS HAPPENED. THIS IS NOT A TIMELY REPLACEMENT. I HAVE BEEN DRIVING A CAR WITH A LIFE THREATENING DEFECT FOR 2 YEARS.