2013 Mercedes-Benz C-Class
Problems, recalls and owner-reported issues
Air bags is the leading concern among 573 owner complaints filed for this model year. This is the 4th highest complaint count among 23 C-Class model years with reports.
Of the 2013 reports, 23 involved a crash and 7 involved a fire. 25 people were injured.
What owners report most often
Recalls and investigations
No safety recalls on file.
Representative owner complaints
573 reports, newest first.
Air bags, Mar 29, 2019
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V010000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO SCHUMACHER EUROPEAN (18530 N SCOTTSDALE RD, PHOENIX, AZ 85054) AND THE CONTACT WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Engine, Mar 28, 2019
ON MY 2013 C250 ONLY WITH 55K MILES, A RATTLE NOISE BEGINS ON THE ENGINE(SOUNDS LIKE A DIESEL ENGINE) THE EXHAUST CRANKSHAFT ADJUS, CENTRAL VALVE& CRANKSHAFT TENSIONER DEFAULTS) THERE WHERE 3 CARS ALL 2012 C250, 2013 C250 IN THE MERCEDES-BENZ DEALERSHIP (MERCEDES-BENZ OF CORAL GABLE WITH THE SAME ISSUE) THIS IS A CLEAR AND WELL STATED AND RECORDED CASES IN WHICH MB USA SHOULD ACCEPT THE DEFECT AND RECALL THIS ISSUE, MANY PEOPLE ALSO IN THE RECORD HAVE PAYED $4-5K FOR THIS COMMON ISSUE. FINALLY, NHTSA SHOULD LOOK INTO THIS MATTER AND FORCE MB USA TO OWN THIS WELL TOO COMMON DEFECT. I AM OBLIGATED TO ASK FOR LOANDS TO PAY FOR SOMETHING THAT IS A CLEAR MANUFACTURE DEFECT
Air bags, Mar 28, 2019
TAKATA RECALL -- I HAVE CALLED THE MERCEDES DEALERSHIP'S SERVICE DEPT SEVERAL TIMES, AND GET THE SAME ANSWER THAT THEY HAVE NO INFORMATION REGARDING THIS RECALL. I WOULD EXPECT THAT BY THIS TIME, THEY SHOULD AT LEAST HAVE SOME GENERAL IDEA OF WHEN THIS RECALL COULD BE HANDLED.
Air bags, Mar 26, 2019
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). MERCEDES-BENZ OF RICHMOND (8225 W BROAD ST, HENRICO, VA 23294, (804) 755-9300) INDICATED THAT THE PART WAS NOT AVAILABLE TO SCHEDULE THE REPAIR APPOINTMENT FOR OVER A YEAR. THE MANUFACTURER WAS CONTACTED TO ADDRESS PART AVAILABILITY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Mar 25, 2019
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250W. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN MARCH OF 2018. THE DEALER (RBM OF ATLANTA, INC, 7640 ROSWELL RD, ATLANTA, GA 30350) WAS CONTACTED AND STATED THAT THE REPLACEMENT AIR BAGS WOULD NOT BE AVAILABLE UNTIL APRIL OF 2020. THE MANUFACTURER WAS CONTACTED AND CONFIRMED THAT THE PARTS WOULD NOT BE AVAILABLE UNTIL 2020. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Mar 19, 2019
TAKATA RECALL STILL NO REMEDY!!!!!
Air bags, Mar 12, 2019
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF MARIN (540 FRANCISCO BLVD W, SAN RAFAEL, CA 94901, 415-233-6509) AND WAS INFORMED THAT THE PARTS WERE ON BACKORDER UNTIL 2020. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Exterior lighting, Air bags, Mar 8, 2019
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C350. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT MENTIONED THAT AIR BAG WARNING INDICATOR ILLUMINATED AND THE FRONT PASSENGER TURN SIGNAL LIGHT FAILED TO ILLUMINATE. THE VEHICLE WAS TAKEN TO FLAGSHIP MOTORCARS OF LYNNFIELD (385 BROADWAY, RTE. 1, LYNNFIELD, MA 01940) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE FOR THE RECALL REPAIR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 64,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Mar 4, 2019
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS) AND MANUFACTURER RECALL NUMBER: 2019010001 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF MANHATTAN (LOCATED AT 770 11TH AVE, NEW YORK, NY 10019, (212) 629-1600) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR MANUFACTURER RECALL NUMBER: 2019010001 (AIR BAGS) AND PARTS DISTRIBUTION DISCONNECT FOR NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS).
Air bags, Mar 4, 2019
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS) AND MANUFACTURER RECALL NUMBER: 2019010001 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER STATED THAT THE PART WAS NOT AVAILABLE AND INFORMED THE CONTACT THAT THE PART WOULD BECOME AVAILABLE IN MAY OF 2020. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE NHTSA CAMPAIGN NUMBER WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR MANUFACTURER RECALL NUMBER: 2019010001 (AIR BAGS) AND PARTS DISTRIBUTION DISCONNECT FOR NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS).
Air bags, Mar 1, 2019
TAKATA RECALL. LETTER SAYS MY CAR MIGHT KILL ME OR PASSENGERS BUT THERE IS NO REMEDY. WFT AM I SUPPOSED TO DO WITH A CAR THAT I AM AFRAID TO DRIVE. THE AUTHORIZED DEALER IS UNABLE TO FIX IT. THIS IS UNACCEPTABLE. I WILL BE CONTACTING A LAWYER NEXT. THEY HAVE KNOWS ABOUTTHJIS FOR YEARS AND ARE JSUT NOW NOTIFYING ME. SOUNDS LIKE A GREAT LAWSUIT.
Electrical system, Air bags, Feb 25, 2019
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT STATED THAT THE MALFUNCTION SERVICE WARNING INDICATOR ILLUMINATED. THE CONTACT ALSO RECIEVED TWO RECALL NOTICES FOR NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF MIAMI (1200 NW 167TH ST, MIAMI, FL 33169, (305) 707-0147) WHERE THE CONTACT WAS INFORMED THAT THE FAILURE WAS NOT DUE TO THE RECALL AND THAT THE FUSE WAS THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 69,000.
Air bags, Feb 14, 2019
"TAKATA RECALL" I WAS NOTIFIED ON JAN 10 2016 REGARDING THE RECALL ON MY CAR. TODAY IS 2/14/2019 AND REPLACEMENT AIRBAGS ARE STILL UNAVAILABLE!!!! IT'S BEEN 3 YEARS. I DON'T BELIEVE THIS IS CONSIDERED A REASONABLE AMOUNT OF TIME!
Air bags, Feb 12, 2019
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF MARIN AT (415) 233-6509 (LOCATED AT 540 FRANCISCO BLVD W, SAN RAFAEL, CA 94901) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Electrical system, Air bags, Feb 9, 2019
I AM WRITING BECAUSE MERCEDES HAS FAILED TO PROVIDE A REMEDY FOR A RECALL NOTICE DATED OCTOBER 16, 2017, OVER 1-1/4 YEARS AGO. I HAVE CONTACTED MY DEALER SEVERAL TIMES AND THEY HAVE NO INFORMATION ON ANY SOLUTION FOR THIS RECALL. IT WOULD APPEAR BASED ON THIS PERFORMANCE THAT MERCEDES MAY HAVE NO INTENTION OF PROVIDING A SOLUTION TO THIS RECALL WHICH, ACCORDING TO THE NOTICE, IS POTENTIALLY LIFE THREATENING. I ASK THAT THE NHTSA TAKE ACTION TO FORCE MERCEDES TO PROVIDE A SOLUTION TO FIX THE PROBLEM ON AN EXPEDITED BASIS GIVEN HOW THEY HAVE NOT DONE SO FOR OVER 15 MONTHS. THE RECALL INFORMATION IS: OCT 16,2017 MANUFACTURER RECALL NUMBER2017120024 NHTSA RECALL NUMBER17V627 RECALL STATUS: RECALL INCOMPLETE SAFETY RISK: AN INADVERTENT DRIVER AIRBAG DEPLOYMENT MAY CAUSE A RISK OF INJURY TO THE DRIVER AND MIGHT INCREASE THE RISK OF A POTENTIAL CRASH. REMEDY: AS A PRECAUTIONARY MEASURE AN AUTHORIZED MERCEDES-BENZ DEALER, WILL ADD SUFFICIENT GROUNDING TO THE STEERING COMPONENTS ON THE AFFECTED VEHICLES. THANK YOU
Air bags, Feb 8, 2019
TAKATA RECALL - THE TAKATA AIRBAG RECALL (NHTSA 18V043) WAS INITIATED JANUARY 10, 2016. IT IS NOW 3 YEARS LATER AND THE RECALL STATUS IS STILL "RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE". THIS NEEDS TO BE RESOLVED FOR CONSUMER SAFETY. THE MANUFACTURER IS NOT DOING THEIR DUE DILIGENCE.
Air bags, Feb 8, 2019
TAKATA RECALL - ITS'S BEEN 3 YEARS AND NO REMEDY HAS BEEN PROVIDED BY MB MANUFACTURER RECALL NUMBER2018030004 NHTSA RECALL NUMBER18V043 RECALL STATUSRECALL INCOMPLETE, REMEDY NOT YET AVAILABLE OCT 16,2017 MANUFACTURER RECALL NUMBER2017120022 NHTSA RECALL NUMBER17V627 RECALL STATUSRECALL INCOMPLETE
Air bags, Feb 8, 2019
TAKATA RECALL: MERCEDES BENZ KEEPS POSTPONING THE DATE WHEN THEY "WILL GET PARTS." IT'S BEEN YEARS AND NOW THEY SAY THEY CAN'T FIX IT UNTIL 2020.
Air bags, Feb 8, 2019
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C350. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) WAS RECEIVED IN JANUARY OF 2016. AFTER CONTACTING THE DEALER (MN CUTLER BAY MERCEDES, 10701 SW 211TH ST, CUTLER BAY, FL), THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT*JB
Air bags, Feb 7, 2019
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C63 AMG. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF BEVERLY HILLS (9250 BEVERLY BLVD, BEVERLY HILLS, CA, (310) 659-2980) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 2-HX2DGS. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Power train, Feb 6, 2019
PROBLEMS WITH DRIVESHAFT BREAKING. I WAS LEAVING THE PARKING LOT AND THE WHEEL STARTED MAKING A LOUD SQUEAKING NOISE. I WAS ONLY DRIVING A ABOUT 10-15 MILES. AS I PULLED OUT OF THE PARKING LOT AND STARTED TO GO FASTER THE NOISE GOT LOUDER. I WAS ABLE TO DRIVE HOME. THE NEXT DAM I TOOK THE VEHICLE TO DEALERSHIP AND WAS TOLD BY THE MECHANIC THAT DRIVESHAFT WAS BROKEN.
Air bags, Feb 4, 2019
"TAKATA RECALL." I RECEIVED A NOTICE FROM MBUSA, IMPORTANT SAFETY RECALL INTERIM NOTICE TO REPLACE PASSENGER SIDE AIRBAG MODULE, MBUSA RECALL #2019010001 - PND TAK PHASE 4
Air bags, Jan 31, 2019
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) IN JANUARY OF 2016. AFTER CONTACTING MERCEDES-BENZ OF COLUMBUS (7470 VETERANS PKWY, COLUMBUS, GA), THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Steering, Jan 30, 2019
VEHICLE SHOULD NOT START. WAS LEFT STRANDED. DIAGNOSTICS RETURNED ESL FAILURE. MULTIPLE COMPLAINTS ABOUT THIS PROBLEM FROM OTHER CONSUMERS.
Air bags, Jan 24, 2019
HELLO, MY INSURANCE COMPANY HAS NOTIFIED ME THAT THEY WILL BE REMOVING MY VEHICLE FROM MY POLICY AS IT CANNOT BE REGISTERED IN CANADA DUE TO THIS OUTSTANDING RECALL. I WAS NOTIFIED OF THIS RECALL ABOUT 1 YEAR AGO AND PARTS ARE STILL NOT AVAILABLE. THIS IS UNACCEPTABLE. HOW LONG ARE PEOPLE SUPPOSED TO WAIT TO HAVE A NECESSARY RECALL FOXED? NOT TO MENTION UNSAFE! I HAVE NOT BEEN ABLE TO DRIVE MY CAR FOR 8 MONTHS DUE TO THIS RECALL. THIS IS VERY DISHEARTENING AND UNRELIABLE OF MERCEDES BENZ. I HAVE CONTACTED HE COMPANY MANY TIMES AND THEY NEVER HAVE AN ANSWER OF WHEN IT IS READY AND KEEP CHANGING THE DATE