2013 Mercedes-Benz C-Class
Problems, recalls and owner-reported issues
Air bags is the leading concern among 573 owner complaints filed for this model year. This is the 4th highest complaint count among 23 C-Class model years with reports.
Of the 2013 reports, 23 involved a crash and 7 involved a fire. 25 people were injured.
What owners report most often
Recalls and investigations
No safety recalls on file.
Representative owner complaints
573 reports, newest first.
Air bags, Jan 18, 2019
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250W. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 18V043000 (AIR BAGS) AND 17V627000 (AIR BAGS). THE CONTACT CALLED MERCEDES-BENZ OF TAMPA AT 813-579-2138 (LOCATED AT 4400 N DALE MABRY HWY, TAMPA, FL 33614) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS) AND PARTS DISTRIBUTION DISCONNECT FOR NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS).
Air bags, Jan 18, 2019
TAKATA RECALL - THE MANUFACTURER IS NOT MAKING THE AIRBAG REPLACEMENT AVAILABLE RENDERING 2 OF MY VEHICLES UNSAFE FOR PASSENGERS.
Air bags, Jan 17, 2019
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF OAKLAND (2915 BROADWAY, OAKLAND, CA 94611, (510) 832-6030) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Jan 17, 2019
TAKATA RECALL I BOUGHT MY 2013 MERCEDES C250 USED IN 2016 IN ROCHESTER NY. THE CAR WAS ORIGINALLY SOLD AS A NEW CAR IN FLORIDA AND WAS THERE FOR IT'S FIRST THREE YEARS. THIS PUTS ME AT A HIGHER RISK LEVEL FOR A DANGEROUS AIR BAG. I BELIEVE YOUR SYSTEM ONLY TRACKS CURRENT LOCATION AND DOES NOT TAKE INTO ACCOUNT THE CARS HISTORY. I AM IN A ZONE C BUT THE CAR HAS SIGNIFICANT TIME IN ZONE A. I AM REQUESTING THAT I BE GIVEN PRIORITY FOR THE REPLACEMENT AIR BAG. MY CAR SHOULD HAVE BEEN SERVICED WITH THE REST OF THE ZONE A CARS IN 2017. IT IS NOW EARLY 2019 WITH NO RESOLUTION IN SIGHT. MY LOCAL MD DEALER HAS GIVEN ME NO SATISFACTION ON THIS ISSUE AND APPEARS HELPLESS TO MAKE THINGS RIGHT.
Structure, Jan 13, 2019
DROVE UP TO DESTINATION PLACED THE CAR IN PARK AND TURNED OFF IGNITION WHEN I THEN REACHED FOR THE DOOR HANDLE AND WAS UNABLE TO OPEN THE DOOR. DRIVERS DOOR LATCH/ HANDLE BROKE AND UNABLE TO OPEN DOOR TO GET OUT OF CAR. I TOOK VEHICLE TO DEALERSHIP AND THEY STATED IT WAS NOT A RECALL AND NOT A SAFETY CONCERN AND I WOULD HAVE TO REPLACE THE DOOR WHICH THEY QUOTED ME $1000.00 (LABOR/DOOR). THIS IS A SAFETY CONCERN WHEN YOU CANNOT OPEN THE DOOR WITH WINDOW UP. DEALER STATED THE PART HAS 2 YEAR WARRANTY AND THERE WAS NO ASSURANCE THAT IT COULD HAPPEN AGAIN NOR IF THE OTHER DOORS LATCH/HANDLE WILL BREAK AS WELL.
Air bags, Jan 11, 2019
TAKATA RECALL SAFETY RISK: YOUR PASSENGER-SIDE AIRBAG IS AFFECTED BY THIS RECALL BASED ON THE DEFECT DECISION OF TK HOLDINGS, INC. (TAKATA). UNDER CERTAIN CIRCUMSTANCES DURING A CRASH THAT NECESSITATES FRONTAL AIRBAG DEPLOYMENT, THE DEFECT IN YOUR PASSENGER-SIDE AIRBAG INFLATOR MAY CAUSE THE AIRBAG TO EXPLODE DURING DEPLOYMENT AND COULD RESULT IN SHARP METAL FRAGMENTS STRIKING THE DRIVER OR OTHER OCCUPANTS, POSSIBLY CAUSING SERIOUS INJURY OR DEATH. UNITL TODAY'S DATE THERE IS NO REMEDY FOR THIS AIRBAG PROBLEM OF MY VEHICLE FROM MERCEDEZ BENZ AND WOULD LIKE TO GET A REPLACEMENT OF THE CAR BOUGHT BACK.
Air bags, Jan 11, 2019
TAKATA RECALL - MERCEDES BENZ HAS NOT REPAIRED MY VEHICLE YET, STILL WAITING. RECALLED SINCE JANUARY 10,2016.
Air bags, Jan 9, 2019
TAKATA RECALL. I BOUGHT THIS VEHICLE FROM A DEALERSHIP IN DECEMBER 2017 NOT KNOWING IT IR HAD TAKATA AIRBAGS. I CONTACTED MY LOCAL MERCEDES DEALERSHIP WHEN I RECEIVED THE RECALL CARD IN THE MAIL. THEY CONTINUE TO SAY THEY DON'T HAVE THE PARTS IN STOCK TO FIX IT. THIS HAS NOW BEEN OVER A YEAR AND NOBODY WILL HELP ME.
Engine, Jan 2, 2019
AS I WAS DRIVING TO COME TO A STOP AT A LIGHT, THE ENGINE LIGHT CAME ON AND THE ENGINE STOPPED IN THE MIDDLE OF ROAD. LUCKLY I WASN'T ON MAJOR HIGHWAY OR ELSE IT WOULD HAVE BEEN A MAJOR ACCIDENT. AFTER READING FARTHER REPORTS THIS INCIDENT HAS HAPPENED NUMEROUS OF TIME FOR THE SAME ISSUE AND AS WHAT HAPPENED TO ME. MERCEDES DID NOT DO ANY RECALLS OR PUT OUT ANY SAFETY NOTICES TO CUSTOMERS. THIS IS MAJOR SAFETY VIOLATION AND I FEEL THAT THEY DID NOT THINK ABOUT THE SAFETY OF THE CUSTOMERS. I CONTACTED THE MERCEDES HEADQUARTERS AND NOTIFIED THEM OF THIS ISSUE AND THEY HAD NO ANSWER FOR THIS PROBLEM. I FELT MY LIFE WAS IN JEOPARDY BECAUSE OF THE PROBLEM WITH THE MANUFACTURING OF THE MERCEDES ENGINES AS WELL AS THE OTHER CUSTOMERS THAT HAVE BROUGHT UP THIS COMPLAINT. THEY WOULD NOT FIX THE PROBLEM INSTEAD OFFERED A LOUSY INCENTIVE OF $1000 TOWARD NEW VEHICLE OR $500 TOWARD A CERTIFIED PREOWNED VEHICLE. THEN THEY ALSO CHARGED ME $800 TO DIAGNOSE THE PROBLEM. THEN TO TELL ME AFTER THAT THAT IT MIGHT NOT FIX THE PROBLEM AND RECOMMEND A NEW ENGINE. WHY SHOULD I PAY FOR A ENGINE THAT GOES OUT AT ONLY HAVING 110000 MILES ON IT. A TOP CLASS CAR DEALER AND THEIR ENGINES GO OUT AT 110000 MILES. TOTALLY UNACCEPTABLE.
Air bags, Jan 2, 2019
WE RECEIVED A RECALL NOTICE REGARDING THE PASSENGER-SIDE AIRBAG IN FEBRUARY, 2018. THE NOTICE STATED THAT A SUITABLE REPLACEMENT WOULD BE MADE AND WE WOULD BE NOTIFIED WHEN IT WAS AVAILABLE. IT'S BEEN ALMOST A YEAR NOW AND WE STILL HAVE NOT RECEIVED NOTIFICATION.
Air bags, Dec 18, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 18V043000 (AIR BAGS) AND 17V627000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR 18V043000 AND PARTS DISTRIBUTION DISCONNECT FOR 17V627000.
Air bags, Dec 18, 2018
TAKATA RECALL
Air bags, Dec 18, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF TAMPA (4400 N DALE MABRY HWY, TAMPA, FL 33614, (813) 579-2138) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Air bags, Dec 11, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. PRIME MOTOR MERCEDES-BENZ (425 PROVIDENCE HWY, WESTWOOD, MA 02090, (781) 688-1000) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNAVAILABLE.
Air bags, Dec 10, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 18V043000 (AIR BAGS) AND 17V627000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF CUTLER BAY (10701 SW 211 ST, CUTLER BAY, FL 33189, (305) 251-0345) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT AND VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Dec 10, 2018
TAKATA RECALL: LOCAL MERCEDES DEALER IN NAPERVILLE IL IS UNABLE TO PROMPTLY REPLACE THE PROBLEMATIC AIR BAG, GIVING POSSIBLE REPLACEMENT DATE OF SOME TIME IN 2020! WE ARE CONCERNED THAT OUR FAMILY WILL BE IN POTENTIAL DANGER FOR ANOTHER 2 YEARS, WE CARRY A CHILD IN OUR CAR! PLEASE FORCE MERCEDES TO PROMPTLY REPLACE THE AIR BAG. THANKS.
Air bags, Dec 6, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250W. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 18V430000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTICE IN JANUARY OF 2016. THE DEALER (FLETCHER JONES MOTORCARS, 3300 JAMBOREE RD, NEWPORT BEACH, CA 96200) STATED THAT THE PARTS WERE UNAVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS ALSO CONTACTED AND CONFIRMED THAT THE PARTS WERE UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOLS CONFIRMS PARTS NOT AVAILABLE. *TT*JB
Air bags, Dec 3, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C350. THE CONTACT RECEIVED NOTIFICATIONS FOR NHTSA CAMPAIGN NUMBERS: 18V043000 (AIR BAGS) AND 17V627000 (AIR BAGS). SMOTHERS EUROPEAN MERCEDES (707-542-4811, LOCATED AT 2880 TALMADGE DR, SANTA ROSA, 95407) STATED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD BEEN WAITING OVER A YEAR FOR THE PARTS. THE DEALER INDICATED THAT IT MAY BE ANOTHER SIX MONTHS BEFORE THE PARTS BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Engine, Nov 30, 2018
HAD TO REPLACE CAMSHAFT AND CAMSHAFT ADJUSTERS WHICH TOTALED $5,000 IN REPAIRS. TECHNICIAN SAYS THEY WAY IT WAS DESIGNED HAS CAUSED MANY PROBLEMS AND COMPLAINTS WHICH ARE LISTED ONLINE. PLEASE ALSO LET ME KNOW IF THERE IS A BETTER WAY TO GET AN UPDATE ON THIS ISSUE OTHER THAN WRITING A LETTER.
Air bags, Nov 19, 2018
MERCEDES-BENZ CONTACTED ME ABOUT THE RECALL TO FIX THE ISSUE BUT THE RECALL STATES 'RECALL INCOMPLETE REMEDY NOT YET AVAILABLE'. IF THIS IS THE CASE THEN WHY DID THEY CONTACT ME TO SUPPOSEDLY FIX THE ISSUE?
Air bags, Nov 6, 2018
MERCEDES RECALL 17V627 MY WIFE HAS A MATCHING C250 AND FILLED WITH YOU MENTIONING MY VIN AS WELL. YOU CAN FIND HER INFORMATION UNDER YOUR COMPLAINT 11149647. WHEN I RETURNED HOME FROM OUT OF STATE WORK, SHE TOLD ME THE STORY OF HER ATTEMPT TO HAVE THE RECALL REPAIRED THE CRITERIA OF "CONCERN" WAS HAVING THE SRS LIGHT COME ON WHICH IT DID IN HER CAR. WHEN SHE GOT TO ARROWHEAD MB IN PEORIA, THEY WANTED A $175 DX FEE PLUS $400 TO PULL HER BUMPER TO POKE AROUND TO SEE IF A LOOSE PLUG WERE THE PROBLEM, AND SHE REFUSED TO PAY IT BELIEVING THEY WERE SIMPLY TRYING TO RECOUP LABOR COSTS OF FIXING A FEDERALLY MANDATED RECALL. WE DECIDED TO USE MY CAR'S ROUTINE SERVICE AS A TEST AS IT IS ALSO UNDER RECALL. NOT ONLY DID THEY WANT THE MAINTENANCE FEE, BUT ANOTHER $3500 FOR WORK THAT I DID NOT ACCEPT. I WENT TO ANOTHER MECHANIC WHO SAID THE WORK ABSOLUTELY DID NOT NEED TO BE DONE AT THAT TIME AND WE BOTH NOW BELIEVE THAT ARROWHEAD IS FALSELY INFLATING OR DIRECTING CUSTOMERS IN AN ATTEMPT TO RECOUP LABOR COSTS OF FIXING A RECALL. MY RECALL WAS REPAIRED. THIS IS NOW TWO TIMES AND I GUARANTEE WE WILL NOT BE BACK WITH MERCEDES IN THE FUTURE, BUT THIS IS A CRIME AND WE WANT IT INVESTIGATED SO NO OTHER OWNER FALLS FOR THIS BAIT AND SWITCH.
Air bags, Nov 6, 2018
MERCEDES RECALL 17V627 WAS ISSUED SAYING "NO CONCERN UNLESS SRS LIGHT ILLUMINATES." MINE DID. I WENT TO ARROWHEAD MB IN PEORIA WHO WANTED TO CHARGE ME $175 TO DIAGNOSE AND $400 TO PULL THE BUMPER SAYING THEY WERE SURE THAT IT WASN'T THE RECALL CAUSING THE SRS LIGHT TO COME UP BUT NEEDED TO PULL THE BUMPER TO BE SURE. I HAD ANOTHER MECHANIC WITH A COMPUTER PLUG INTO THE MB AND COULD FIND NO OTHER CAUSE. I BELIEVE MB WAS TRYING TO ILLEGALLY RECOUP THEIR LABOR COST FOR FIXING A RECALL. I WOULD NOT ALLOW THEM TO CHARGE ME. MY HUSBAND WAS OUT OF STATE WORKING ON A TRIAL AND I WANTED FOR HIM TO COME HOME AND TEST HIS CAR WITH THE SAME RECALL HIS VIN IS [XXX] AND THE CAR REQUIRED REGULAR SERVICE AND MB TRIED TO UPCHARGE HIM $3500 FOR WORK THAT DIDN'T NEED TO BE DONE WE BELIEVE TO RECOUP THE LABOR IN FIXING A RECALL. WE LEASED THESE CARS AND THEN BOUGHT THEM OUTRIGHT FROM ARROWHEAD BOTH AT ONCE AND SERVICE HAS STEADILY DECLINED AND THE UNNECESSARY UPCHARGES BOTH AT ONCE, LEAD US TO BELIEVE THEY ARE TRYING TO RECOUP FOR FIXING A RECALL. MY BEST GUESS IS THE 400 WAS TAKEN IN MARCH OF 2018. I CANNOT FIND THE DATE IN MY EMAIL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Air bags, Nov 2, 2018
I HAVE A PENDING RECALL AND CONTACT THE MERCEDES BENZ BUT THEY SAID THIS RECALL WILL NOT BE FIXED UNTIL SEPTEMBER OF 2019. EVEN THEY SAY IS SAFE TO CONTINUE TO DRIVE THIS CAR, I WOULD LIKE TO TRADE-IN, BUT BECAUSE I HAVE THIS RECALL OPEN, I AM HAVING MY CAR DEPRECIATED BY AT LEAST $2,000. I WOULD LIKE TO HAVE THIS RECALL COMPLETED ASAP OR HAVE SOME COMPENSATION BY MERCEDES BENZ DUE TO THE FACT THAT I DON'T FEEL SAFE TO KEEP DRIVING THE CAR AS IS.
Engine, Oct 31, 2018
TL* THE CONTACT OWNS A 2013 MERCEDES BENZ C250. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE CHECK ENGINE LIGHT SUDDENLY ILLUMINATED AND THE VEHICLE WOULD NOT PROPERLY ACCELERATE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ENGINE CAMSHAFT ADJUSTING GEAR WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 92,000.
Air bags, Oct 29, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. THE DEALER SKYLAND AUTO GROUP (255 SMOKEY PARK HIGHWAY, ASHEVILLE, NC 28806 (828)-667-5213) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.