2013 Mercedes-Benz C-Class
Problems, recalls and owner-reported issues
Air bags is the leading concern among 573 owner complaints filed for this model year. This is the 4th highest complaint count among 23 C-Class model years with reports.
Of the 2013 reports, 23 involved a crash and 7 involved a fire. 25 people were injured.
What owners report most often
Recalls and investigations
No safety recalls on file.
Representative owner complaints
573 reports, newest first.
Air bags, Mar 19, 2018
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT STATED THAT THE "PASSENGER AIR BAG ENABLED" WARNING INDICATOR ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (BAKER MERCEDES-BENZ, 1511 SAVANNAH HWY, CHARLESTON, SC 29407) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 44,065. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Steering, Air bags, Mar 16, 2018
I JUST GOT OFF THE PHONE WITH MBUSA CUSTOMER SERVICE ABOUT THE TAKATA RECALL. IN THE LETTER SENT OUT, IT STATES THAT 'A PASSENGER- SIDE INFLATOR EXPLOSION DURING DEPLOYMENT COULD RESULT IN SHARP METAL FRAGMENTS STRIKING THE FRONT PASSENGER OR OTHER OCCUPANTS, POSSIBLY CAUSING SERIOUS INJURY OR DEATH.' BUT THAT THERE ARE NO PARTS AVAILABLE TO FIX THIS POSSIBLE DANGEROUS SITUATION IF IT HAPPENS TO OCCUR. I TOLD THE PHONE REPRESENTATIVE I FEEL UNSAFE DRIVING MY CAR, ESPECIALLY WITH MY SON WITH ME AND ASKED IF MB CAN OFFER ME A RENTAL CAR UNTIL THE PARTS ARE AVAILABLE TO FIX THE RECALL. SHE SAID MB AT THIS TIME IS NOT IN THE POSITION TO OFFER RENTAL CARS. AND I REPLIED ' YOU ARE SAYING THAT MB IS NOT WILLING TO GIVE ME A RENTAL CAR WHILE YOU HAVE SENT OUT A RECALL STATING I CAN BE IN DANGER BUT ARE UNABLE TO FIX THE PROBLEM?. AND SHE REPEATED THAT MB IS NOT IN THE POSITION TO OFFER RENTAL CARS AT THIS TIME. I FEEL LIKE THERE SHOULD BE SOMETHING MERCEDES SHOULD DO. I UNDERSTAND MB IS SENDING OUT THE RECALL NOTICES TO SAVE THEMSELVES IF SOMETHING DOES HAPPEN TO A DRIVER DUE TO THE RECALL, AND I AM ASSUMING THEY ARE HOPING CUSTOMERS JUST DISREGARD THE NOTICE. IF A CUSTOMER, SUCH AS MYSELF FEELS UNSAFE BECAUSE OF THIS RECALL AND IF MB IS NOT GOING TO RESOLVE IT NOW, THEN WHAT ARE MY OPTIONS ?
Air bags, Mar 14, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V081000 (AIR BAGS) AND 17V627000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. OPEN ROAD OF BRIDGEWATER (1250 US-22, BRIDGEWATER, NJ 08807, (908) 685-0800) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Mar 13, 2018
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Air bags, Mar 8, 2018
THERE'S A RECALL FOR A GROUNDING ISSUE THAT CAN AFFECT THE AIRBAGS ON THE VEHICLE, THIS ISSUE WAS DETECTED IN OCT/2017 AND IT IS UNACCEPTABLE THAT THEY HAVEN'T RECEIVED PARTS TO FIX THIS PROBLEM YET. ARE THEY WAITING FOR ACCIDENTS TO HAPPEN WHILE THEY SAVE MONEY?
Air bags, Mar 8, 2018
I RECEIVED A RECALL NOTICE FROM MERCEDES ABOUT THE TAKATA AIRBAGS. WHEN I CALLED THE COMPANY TO SEE WHEN REPLACEMENTS WILL BE AVAILABLE THEY STATED THEY DID NOT KNOW SO I CALLED THE AUTO SAFETY HOTLINE. THEY TOLD ME NOT FOR A YEAR DUE TO MY MODEL IS 2013. I THEN CALLED MERCEDES BACK AND SAID THAT IS NOT A REASONABLE AMOUNT OF TIME AND WOULD LIKE A LOANER VEHICLE UNTIL MINE IS FIXED AND SAFE. MERCEDES STATED THEY ARE NOT GIVING LOANER VEHICLES AND ENCOURAGED ME TO KEEP DRIVING THIS VEHICLE SINCE THEY HAVE NOT HAVE ANY DEATHS. THIS IS NOT ACCEPTABLE TO ME AND I WOULD LIKE A LOANER OR REPLACEMENT VEHICLE. I DID SOME RESEARCH AND THERE ARE REPORTED ACCIDENTS WITH THEIR VEHICLES HAVING AIRBAG ISSUES AND INJURIES HAVE BEEN REPORTED. NOT HAVING ANY REPORTED DEATHS DOES NOT MAKE MY CAR SAFE, SINCE WHEN DOES SOMEONE HAVE TO DIE IN ORDER FOR A COMP[ANY TO ACKNOWLEDGE AND PROVIDE THEIR CUSTOMERS WITH A LOANER OR SAFE VEHICLE REPLACEMENT.
Power train, Engine, Fuel/propulsion system, Mar 8, 2018
I WAS ON I-95 AND THE CAR JUST STARTED SHAKING AND WOULD NOT ACCELERATE,VERY DANGEROUS. THE CAR ALSO HAS A DANGEROUS LAG WHEN TRYING TO ACCELERATE. I WAS TRYING TO ACCELERATE MAKING A U TURN TO ON COMING TRAFFIC AND THE CAR WOULDN'T ACCELERATE NEARLY CAUSING A CATASTROPHIC LIFE THREATENING ACCIDENT. I HAVE HAD MY CAR AT THE DEALERSHIP FOR 3 MONTHS TRYING TO FIX THE PROBLEM AND TO DATE EVERY TIME I GET IT BACK THE SAME THING HAPPENS. MY PAPERWORK IS WITH MY CAR THAT HAS BEEN AT THE DEALERSHIP SINCE FOR 3 MONTHS.
Air bags, Mar 8, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBERS: 17V627000 (AIR BAGS) AND 16V081000 (AIR BAGS). A DEALER WAS NOT CONTACTED TO INQUIRE ABOUT PART AVAILABILITY. THE CONTACT SPOKE WITH THE MANUFACTURER OVER THE PHONE AND WAS INFORMED THAT THE PARTS WOULD NOT BE AVAILABLE UNTIL SEPTEMBER OF 2019 AND THERE WAS 'NOTHING TO WORRY ABOUT'. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR BOTH RECALLS.
Air bags, Mar 7, 2018
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. CROWN EUROCARS IN SAINT PETERSBURG, FLORIDA WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Mar 7, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V627000 (AIR BAGS) AND 18V043000 (AIR BAGS). THE PARTS WERE NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (MERCEDES-BENZ OF MANCHESTER, 875 GOLD ST, MANCHESTER, NH 03103, (888) 682-5212) WAS NOT CONTACTED. THE INTERIM RECALL NOTICE STATED THAT THE REMEDY AND PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS CONTACTED TO DETERMINE WHEN THE REMEDY AND PARTS WOULD BE SUPPLIED TO THE DEALER TO RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Mar 7, 2018
RECEVIED A LETTER FORM MERCEDES BENZ REGARDING PASSENGER SIDE AIRBAG IN MY VEHICLE.(2013 BENEZ). I WILL BE CONTACTED FOR A NEW BAG.
Air bags, Mar 6, 2018
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V627000 (AIR BAGS) AND 18V043000 (AIR BAGS). THE PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF FT. PIERCE (4500 US-1, FORT PIERCE, FL 34982, (772) 617-0819) CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *TR
Air bags, Mar 5, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBERS: 17V627000 (AIR BAGS) AND 16V081000 (AIR BAGS). THE CONTACT CALLED THE MANUFACTURER WHO CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDIES. A DEALER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Mar 5, 2018
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT STATED THAT THE PASSENGER SIDE AIR BAG INDICATOR ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V627000 (AIR BAGS) AND 18V043000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED.THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Steering, Air bags, Mar 5, 2018
TAKATA INFLATORS-I CURRENTLY HAVE 2 RECALLS ON MY CAR; ONE 10/05/17 NHTSA 17V627 AND OTHER ONE FROM 1/10/18 #18V043 WITH THE AIRBAGS. NEITHER ONE HAS A REMEDY YET AND I WAS TOLD THIS WEEKEND AT THE DEALER TO NOT LET ANYONE SIT IN THE PASSENGER SIDE DUE TO DANGER. THIS IS NOT AN OPTION FOR ME. I WAS ALSO TOLD THE EARLIER RECALL IS ALSO DANGEROUS YET NO ETA ON REPAIRS. I AM SINGLE PARENT WITH COLLEGE STUDENT AS WELL AS HANDICAP MOTHER IN HER 80S ... I NEED THIS FIXED NOW.....JUST TO BE TOLD I WILL BE CONTACTED WHEN THERE IS A REPAIR IS NOT AN ANSWER. I AM TERRIFIED TO DRIVE THE CAR AND HAVE NO OPTIONS ON THIS. PLEASE HELP PUT MY CAR IN PRIORITY LINE FOR REPAIR OR ELSE I SHOULD HAVE LKQ LOANER UNTIL IT IS REPAIRED. MY CAR SUFFERED FLOOD DAMAGE AT 4 MONTHS OF AGE IN 2014 AND I AM VERY CONCERNED PARTS WERE COMPROMISED THAT COULD AFFECT THIS EVEN MORE! (THE CAR WAS PURCHASED IN SOUTH FLORIDA AND WE MOVED TO GA 2015 THUS HIGH HUMIDITY EXPOSURE)
Air bags, Mar 5, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 18V043000 (AIR BAGS) AND 17V627000 (AIR BAGS). THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF MIAMI (1200 NW 167TH ST, MIAMI, FL) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *TR
Air bags, Mar 2, 2018
TAKATA RECALL. WE HAVE BEEN RECEIVING RECALL NOTICES SINCE JUNE 2016. EACH NOTICE STATES THE MANUFACTURER HAS NO PARTS TO REPAIR THE ISSUE AND NO TIMETABLE ON WHEN PARTS WILL BE AVAILABLE. WE PURCHASED THE VEHICLE AS A CERTIFIED PRE-OWNED CAR. HAD WE KNOWN ABOUT THIS MAJOR SAFETY ISSUE WE WOULD NOT HAVE SPENT SO MUCH MONEY ON PURCHASING THE VEHICLE. WHEN WE ATTEMPT TO TRADE THE VEHICLE IN WE ARE BEING LOWBALLED DUE TO THE OPEN SAFETY RECALL.
Air bags, Mar 1, 2018
I RECEIVED TWO SAFETY RECALL NOTICES FROM DAIMLER AG (DAG) REGARDING AIR BAG ISSUES SINCE OCTOBER 2017, BOTH OF WHICH INDICATE THAT "REMEDY NOT YET AVAILABLE." THE MOST RECENT ONE (ISSUED JANUARY 2018) IS RELATED TO THE TAKATA RECALL: "ACCORDING TO TAKATA, IN THE EVENT OF AN INFLATOR RUPTURE, METAL FRAGMENTS COULD PASS THROUGH THE AIR BAG CUSHION MATERIAL, WHICH MAY RESULT IN INJURY OR DEATH TO VEHICLE OCCUPANTS" THE FIRST RECALL, ISSUED OCTOBER 2017 RELATES TO: "DAIMLER AG (DAG), THE MANUFACTURER OF MERCEDES-BENZ VEHICLES, HAS DETERMINED THAT ON CERTAIN B-CLASS ELECTRIC, C-CLASS, E-CLASS AND CLA, GLA, GLC, GLK-CLASS VEHICLES (242, 204, 205, 207, 212, 117, 156, 253 PLATFORM) AN ELECTROSTATIC DISCHARGE, WHEN COMBINED WITH A BROKEN STEERING COLUMN MODULE CLOCK SPRING AND AN INSUFFICIENT GROUNDING OF THE STEERING COMPONENTS, COULD LEAD TO AN INADVERTENT DEPLOYMENT OF THE DRIVER AIRBAG. A BROKEN STEERING COLUMN MODULE CLOCK SPRING ACTIVATES A DRIVER AIRBAG WARNING MESSAGE IN THE INSTRUMENT CLUSTER, AS WELL AS THE RED AIRBAG WARNING LAMP. AN INADVERTENT DRIVER AIRBAG DEPLOYMENT MAY CAUSE A RISK OF INJURY TO THE DRIVER AND MIGHT INCREASE THE RISK OF A POTENTIAL CRASH. CONSEQUENCE AN INADVERTENT DRIVER AIRBAG DEPLOYMENT MAY CAUSE A RISK OF INJURY TO THE DRIVER AND MIGHT INCREASE THE RISK OF A POTENTIAL CRASH." IT IS UNACCEPTABLE THAT DAIMLER HAS NOT YET PROVIDED REMEDIES FOR THESE SITUATIONS.
Power train, Feb 27, 2018
WHILE DRIVING THE VEHICLE ONE DAY THE CHECK ENGINE LIGHT CAME ON, CODE 0340 FOR A CAMSHAFT SENSOR. BOTH SENSORS ARE REPLACED, LIGHT RETURNS IN TWO DAYS AND ALL PROBLEMS PERSIST. VEHICLE HAS A LONG CRANK, WHEN DIAGNOSED AS THE TIMING CHAIN AND TIMING CHAIN TENSION($4400 OF WORK). VEHICLE HAS 66K MILES. AFTER FURTHER RESEARCH THIS IS A FAIRLY COMMON ISSUE. IN THE UK AND AUSTRALIA MERCEDES WAS FORCED TO PAY FOR REPAIRS BECAUSE OF CONSUMER PROTECTIONS. I'VE NOTICED A REDUCTION IN MY ABILITY TO SPEED UP QUICKLY AND I'VE READ ANECDOTES OF PEOPLE'S CARS STOPPING DEAD ON THE FREEWAY BECAUSE OF THIS. THIS IS A MANUFACTURER ISSUE AND MAJOR SAFETY CONCERN. HTTPS://MBWORLD.ORG/FORUMS/C-CLASS-W204/680776-C250-TIMING-CHAIN-ISSUES-STILL.HTML
Air bags, Feb 27, 2018
TAKATA RECALL I WANT TO GO ON RECORD HOW DISAPPOINTED I AM THAT PARTS ARE NOT YET AVAILABLE FOR SUCH A DANGEROUS RECALL. STATING 'AIRBAG EXPLOSION CAUSING SHARP METAL FRAGMENTS STRIKING THE OCCUPANTS CAUSING SERIOUS INJURY OR DEATH' IS EXTREMELY SERIOUS AND DANGEROUS. OTHER OPTIONS SHOULD BE MADE AVAILABLE IMMEDIATELY. I INTEND TO TALK WITH MY MERCEDES DEALER AS WELL. THIS MAY PUT UNDUE BURDEN ON THE DEALERS AS WELL. NEWER VEHICLES SHOULD BE MADE AVAILABLE TO CUSTOMERS IF THIS IS NOT RESOLVED. THERE IS A HIGH RISK FACTOR AND INCREASED APPREHENSION EVERY TIME I DRIVE THE VEHICLE.
Air bags, Feb 27, 2018
TAKATA RECALL. MY CAR HAS A TAKATA RECALL , AS WELL AS ANOTHER RECALL WITH THE STEERING MODULE THAT BOTH CAN CAUSE INJURY AND OR DEATH , NEITHER RECALL HAS A REMEDY , AND I FEAR FOR MY AND MY CHILDREN'S SAFETY. WE SPENT ALOT OF MONEY ON THIS CAR DUE TO ITS "SAFETY", YET WE ARE NOT SAFE AND OUR LIVES ARE NOT IN GOOD HANDS DUE ACCIDENT. WHAT ARE MY OPTIONS AND CAN SOMEONE PLEASE CONTACT ME , VIA THE ISSUE AT HAND . [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Air bags, Feb 26, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V043000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER INFORMED THE CONTACT THAT THE PART COULD TAKE UNTIL THE END OF DECEMBER OF 2018 TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Feb 26, 2018
TAKATA RECALL ON FEBRUARY 26, 2018, I RECEIVED A RECALL LETTER FROM MERCEDES BENZ USA ("MERCEDES") WITH RESPECT TO A DEFECT ON THE "TAKATA" AIRBAGS, NOTING THAT "A PASSENGER-SIDE INFLATION EXPLOSION DURING DEPLOYMENT COULD RESULT IN SHARP METAL FRAGMENTS STRIKING THE FRONT PASSENGER OR OTHER OCCUPANTS, POSSIBLY CAUSING INJURY OR DEATH." THE LETTER ALSO NOTES THAT REPLACEMENT PARTS ARE NOT YET AVAILABLE FOR MY VEHICLE. I CALLED MERCEDES TO BETTER UNDERSTAND WHY, IF I AM DRIVING A CAR THAT IS DEEMED TO BE UNSAFE AND PER THE ABOVE, COULD CAUSE INJURY OR DEATH, A REPLACEMENT PART IS NOT AVAILABLE. I WAS TOLD THAT MERCEDES SENT THE LETTER WITH THE VERBIAGE AS IT APPEARED FROM TAKATA, THAT MANY OTHER MANUFACTURERS WERE IMPACTED BY THIS RECALL, AND THAT MERCEDES WAS "LOW ON THE LIST" FOR REPLACEMENTS. I DO NOT UNDERSTAND HOW OR WHY I SHOULD BE EXPECTED TO CONTINUE TO DRIVE A CAR WITH MY FAMILY IN IT THAT IS DEEMED TO BE UNSAFE. I FURTHER DO NOT UNDERSTAND WHY MERCEDES IS NOT TAKING ANY ACTION TO RECTIFY THIS SITUATION. MERCEDES DETERMINED THAT BOTH THEY AND YOU (AS THE REGULATOR) DETERMINED THAT THE CAR IS IN FACT SAFE, YET THE LETTER I WAS PROVIDED STATES OTHERWISE. PLEASE EXPLAIN HOW THIS IS POSSIBLE.
Electrical system, Air bags, Feb 24, 2018
TAKATA RECALL, GROUNDING, ELECTRICAL.
Air bags, Feb 22, 2018
MERCEDES BENZ OF MARIETTA WAS UNABLE TO REMEDY THE SITUATION. SERVICE ADVISOR AHMAD FROZAN CALLED ME YESTERDAY TO CANCEL MY APPOINTMENT WITH THEM. HE STATED REMEDY PARTS NOT AVAILABLE FOR MY VEHICLE AT THIS TIME. HOWEVER I RECEIVED A SAFTEY RECALL NOTICE THAT REMEDY PARTS ARE AVAILABLE TO SCHEDULE APPOINTMENT WITH AUTHORIZED DEALER. NEEDS TO REMEDY AS SOON AS POSSIBLE TO AVOID POSSIBLE DAMAGES.