2013 Mercedes-Benz C-Class
Problems, recalls and owner-reported issues
Air bags is the leading concern among 573 owner complaints filed for this model year. This is the 4th highest complaint count among 23 C-Class model years with reports.
Of the 2013 reports, 23 involved a crash and 7 involved a fire. 25 people were injured.
What owners report most often
Recalls and investigations
No safety recalls on file.
Representative owner complaints
573 reports, newest first.
Air bags, Feb 17, 2018
TAMARA RECALL PLEASE LET ME KNOW WHEN THIS WILL BE TAKEN CARE OF I RECEIVED A LETTER FROM MERCEDES BACK IN NOV STILL NO REMEDY.
Air bags, Feb 7, 2018
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER TWO MONTHS AGO. THE DEALER (WORLD WIDE MOTORS INC, 3900 E 96TH ST, INDIANAPOLIS, IN 46240) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND WAS UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT RECENTLY RECEIVED A POSTCARD FROM TK HOLDINGS, ALERTING HER THAT THEY FILED FOR BANKRUPTCY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Structure, Jan 28, 2018
THE INTERIOR DOOR LATCH BROKE, KEEPING THE DRIVER FROM OPENING THE DOOR AND SAFELY EXITING THE VEHICLE. THIS IS A KNOWN DEFECT IN MANY MERCEDES BENZ VEHICLES WHERE THE INSIDE OF THE DOOR LATCH SNAPS OFF INSIDE THE DOOR. TO EXIT THE VEHICLE, THE DRIVER MUST LOWER THE WINDOW AND OPEN THE DOOR FROM THE OUTSIDE.
Steering, Jan 18, 2018
BIG SOUND
Fuel/propulsion system, Jan 18, 2018
MY FUEL PUMP ORIGINALLY WAS DIAGNOSED AS FAULTY IN OCTOBER 2017 ORDERED FROM MERCEDES BENZ OF SA WHICH WAS STATED BY THE ETA PROVIDED. UPON CALLING BACK THEY WERE UNABLE TO GET A ETA ON MY FUEL PUMP WHICH HAS MY CAR RUNNING HORRIBLE AND SMELLING LIKE GAS BUT IS MY ONLY CAR. IT HAS BEEN OVER 4 MONTHS SINCE SITUATION UPON CALLING TODAY NO ETA HAS BEEN GIVEN OR UPDATED THEY VOICED ITS ON INTERNATIONAL BACK-ORDER EVERYWHERE YOU CALL IF AN ITEM LIKE THIS ISN'T AVAILABLE THERE IS A SERIOUS SAFETY ISSUES AND RECALL NEEDED IMMEDIATELY TO HOLD MERCEDES RESPONSIBLE. THIS IS AN UNFORTUNATE EVENT THAT NEEDS TO BE FIXED.
Air bags, Jan 17, 2018
ON JANUARY 17, 2018, TK HOLDINGS INC. MAILED ME AN IMPORTANT NOTICE FOR OWNERSOF VEHICLES WITH TAKATA AIRBAG INFLATORS. THE CARD DIRECTED ME TO THE WEB SITE WWW.AIRBAGRECALL.COM, I FOLLOWED THE DIRECTIONS AND ENTERED THE VIN FOR MY VEHICLE. THE SITE IDENTIFIED IT TO BE UNDER THE RECALL NOTICE THEN DIRECTED ME TO CONTACT A NUMBER FOR THE LOCAL MERCEDES DEALERSHIP. WHEN I CONTACTED MERCEDES BENZ OF ORLANDO THEY INFORMED ME THAT THE VEHICLE IS NOT UNDER RECALL. THEY IN TURN FORWARDED MY CALL TO A CENTRAL MERCEDES BENZ TELEPHONE NUMBER, AND THEY SAID THE SAME THING (MY VEHICLE DOES NOT HAVE THE TAKATA RECALL)
Air bags, Jan 15, 2018
THE DEALERSHIP TOLD ME THEY DO NOT HAVE THE PARTS TO FIX THE AIRBAG RECALL
Steering, Air bags, Jan 13, 2018
TOO LONG WAITING FOR ACCIDENT TO HAPPEN. HAVEN'T HAD AN INCIDENT, BUT THE LONGER THE WAIT, THE GREATER THE POSSIBILTY. WHEN WILL THE PARTS BE AVAILABLE ?
Air bags, Jan 12, 2018
TAKATA RECALL--NOTIFIED ABOUT RECALL OCT 2017 --MER BENZ STILL HAS NO FIX--CONCERNED ABOUT DRIVING CAR WITH SUCH A DANGEROUS DEFECT--ALSO WOULD LIKE TO TRADE FOR NEW VEHICLE BUT WITH OPEN RECALL WILL LESSEN VALUE OF VEHICLE--CAN THEY BE PUSHED TO FIND FIX--
Air bags, Jan 8, 2018
TAKATA RECALL - NO SOLUTION YET TO REPAIR
Air bags, Jan 1, 2018
TAKATA RECALL I AM VERY CONCERNED AND SCARED TO BE DRIVING MY CAR. THIS RECALL HAS BEEN GOING ON FOR MONTHS AND NOTHING HAS BEEN DONE IN A TIMELY MANOR. THE FACT THAT THERE IS A WARNING THAT WHILE DRIVING WITH THIS MALFUNCTION MAY CAUSE SERIOUS INJURY OR POSSIBLY DEATH IS CONCERNING. I DO NOT FEEL SAFE DRIVING MY CAR ANYMORE AND WOULD LIKE A RENTAL CAR PROVIDED UNTIL THIS ISSUE IS FIXED.
Steering, Air bags, Dec 21, 2017, crash
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C300. WHILE AT A STOP LIGHT, ANOTHER VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE. THE AIR BAG FAILED TO DEPLOY. THE CONTACT SUSTAINED WHIPLASH THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE. IN ADDITION, THE CONTACT HEARD A TICKING NOISE COMING FROM THE STEERING WHEEL. THE STEERING WHEEL SEIZED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF S ATLANTA (3775 ROYAL S PKWY, GA 30349, PHONE: (470) 819-2400), BUT THE CAUSE OF THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS). THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Air bags, Dec 19, 2017
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250W. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED AND REMAINED LIT. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. A LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WERE NO RECALLS ON THE VEHICLE. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Dec 13, 2017
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. WHILE THE VEHICLE WAS STATIONARY AND WHILE DRIVING VARIOUS SPEEDS, THE PASSENGER AIR BAG INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE MANUFACTURER AND DEALER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 77,600.
Air bags, Dec 12, 2017
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V627000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (SILVER STAR MERCEDES-BENZ, 3905 AUTO MALL DR, THOUSAND OAKS CA 91362) AND WAS INFORMED THAT THERE WAS NO FAILURE UNLESS THE SRS WARNING INDICATOR ILLUMINATED AND THERE WAS A MESSAGE ON THE INSTRUMENT CLUSTER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND DIRECTED THE CONTACT TO THE LOCAL DEALER, IF THE WARNING INDICATOR ILLUMINATED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Air bags, Dec 4, 2017
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ C350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V62700 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF CATONSVILLE (6631 BALTIMORE NATIONAL PIKE, CATONSVILLE, MD 21228, (410) 788-7744) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Structure, Nov 29, 2017
INSIDE DRIVERS DOOR HANDLE BROKE AT THE ATTACH POINT TO CABLE. ON INSPECTION FOUND THAT HANDLE IS MANUFACTURED IN SUCH A WAY THAT IT DOES NOT HAVE ENOUGH MATERIAL IN THE BODY OF THE JOINT TO MAINTAIN INTEGRITY FOR SUCH A HIGH USE ITEM. THIS PRESENTS A DANGER AS THE HANDLE WILL FAIL AND COULD FAIL IN A DANGEROUS SITUATION, TRAPPING THE DRIVER IN THE CAR.
Air bags, Nov 25, 2017
TAKATA RECALL..: I RECEIVED A NOTICE THAT THE AIRBAG IN MY CAR IS ON RECALL...WOULD LIKE TO KNOW WHEN I SHOULD EXPECT THE REPLACEMENT. THE BEVERLY HILLS DEALERSHIP DIDN'T KNOW WHEN THEY WOULD HAVE A REPLACEMENT FOR MY CARE. I DON'T FEEL SAFE DRIVING MY CAR KNOWING ABOUT THIS PROBLEM
Air bags, Nov 20, 2017
TAKATA RECALL- DUE TO THE TAKATA AIRBAG RECALL MY VEHICLE CAN NOT BE SOLD OR TRADED TO A DEALERSHIP UNTIL A REMEDY IS AVAILABLE. THIS ISSUE, IN ADDITION TO BEING FRUSTRATING, NEGATIVELY IMPACTS THE VALUE OF MY VEHICLE.
Electrical system, Nov 18, 2017
THOUGHT BATTERY WAS DEAD, BUT HAD THE BATTERY WAS TESTED BY AAA AND SAID IT WAS FINE. KEY FOB TURNS AND NOTHING HAPPENS. CAR DOESN'T START, NOTHING HAPPENS.
Electrical system, Other or unspecified, Engine, Nov 14, 2017, fire
MY CAR BURNT YESTERDAY MORNING ON MY WAY TO WORK, NO WARNING, NOTHING NOTED. JUST STARTED SMOKING AND THEN FLAMES CAME UP AND BURN THE WHOLE FRONT END
Steering, Air bags, Electronic stability control (ESC), Nov 9, 2017, crash
TAKATA INFLATORS INVOLVED ON A CAR ACCIDENT ON 02/27/2017 WERE THIS VEHICLE AIR BAGS DIDN'T DEPLOYED. THIS VEHICLE WAS A TOTAL LOSS AND GOT PAID OFF BY MY INSURANCE BUT I AM STILL HURT.
Air bags, Nov 9, 2017
I KEEP CALLING MERCEDES DEALER ABOUT THIS AIRBAG RECALL AND THEY KEEP SAYING MY CAR IS NOT IN THE RECALL LIST AND BY THE VIN# IT IS. IT IS AGAINST THE LAW TO LYE TO PEOPLE ABOUT A SAFETY ISSUE THAT CAN CAUSE DEATH. I DON'T FEEL SAFE IN MY CAR AND I DON'T HAVE ANOTHER CAR TO DRIVE. CAN SOMEBODY HELP ME, PLEASE? 813-451-8033
Air bags, Nov 7, 2017
TAKATA RECALL
Air bags, Nov 6, 2017
TAKATA RECALL I WAS DRIVING ON ON STREET AND TRIED TO MAKE E A LEFT TURN WHEN THE STEERING WHEEL CLICKED AND THE AIRBAG MALFUNCTION MESSAGE CAME ON THE DASHBOARD. THIS IS THE 2ND TIME THAT THIS HAS HAPPEN THIS YEAR. I HAD TO FIGHT WITH THE DEALER LAST TIME (FEB 2017) BECAUSE THEY'RE TELLING ME THAT MY VEHICLE IS NOT REGISTERED FOR THIS RECALL. AT THIS MOMENT I HAVE NO CONTROL OVER THE CONTROL PANEL ON MY STEERING WHEEL NOR AM I ABLE TO SEE THE REGULAR DASHBOARD DISPLAY WHEN THE CAR IS ON BECAUSE THE AIRBAG ICON AND MESSAGE "FRONT LEFT MALFUNCTION SERVICE REQUIRED" IS NOTED AND WON'T GO AWAY. CAN SOMEONE PLEASE HELP ME? I DO NOT WANT TO HAVE AN ACCIDENT OF THE AIRBAG DEPLOYING OR MALFUNCTIONING AND THEN FIND OUT THAT MY VEHICLE SHOULD BE ON THE LIST. VEHICLE - MERCEDES BENZ C250 2013