2019 Mercedes-Benz C-Class
Problems, recalls and owner-reported issues
Engine is the leading concern among 78 owner complaints filed for this model year. This is the 17th highest complaint count among 23 C-Class model years with reports.
Of the 2019 reports, 3 involved a crash. 1 person was injured.
What owners report most often
Recalls and investigations
No safety recalls on file.
Representative owner complaints
78 reports, newest first.
Seat belts, Feb 18, 2022
On both front seatbelts. After disconnecting, they both do not retract. Often they get stuck hanging below door after closing the door (both sides). I have brought the car to Mercedes Benz service dept in Mobile AL. I am told that as long as I can manually feed them back there is no problem. This explanation is absurd!
Wheels, Jan 24, 2022
I have 2 cracks in my wheels that needed repair. These cracks were 180degrees from each other. No tire damage
Steering, Jan 13, 2022
The steering wheel tilt no longer works
Tires, Jan 6, 2022
I got my Mercedes C300 4Matic 2019 model car back in 2019 August and since the purchase, I have unfortunately visited the service center more times than I would ideally want and lack of product safety (tires) endangers my life on the road. I'm listing out all the visits for your reference. 10th Feb 2020 (at 3,683 Miles) Left front tire. 23rd Mar 2021 (at 14,002 Miles) Left front, also change Right front to balance the car. 13th Nov 2021 (at 19,984 Miles) Right front tire. 28th Dec 2021 (at 21,084 Miles) Left front tire. "Front Tire Details: Continental 225/40R19 Y XL"
Service brakes, Jan 6, 2022
Mercedes C300 4Matic 2019 model, active brake assist malfunction (not working )
Structure, Nov 27, 2021
2019 Mercedes C300 sunroof exploded while driving 60 mph on highway.
Electrical system, Structure, Sep 7, 2021
The automatic trunk lid started to close and hit my head while I was loading groceries into the trunk. It also started to close and hit my wife in the head when she was unloading the groceries about 15 minutes later. This situation was not reproduced or confirmed by a dealer or independent service center. There was no notice or warning of pending failure. There appeared to be no visible injury to either person except for a short pain in the head.
Electrical system, Communication, Jun 7, 2021
The contact owns a 2019 Mercedes-Benz C300. The contact received notification of NHTSA Campaign Number: 21V058000 (Communication, Electrical System). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer along with several other unknown dealers were contact and the contact was informed that the recall repair would be done by the manufacturer as an over-the-air (OTA) update. The contact had not experienced a failure. The manufacturer was made aware of the issue and informed the contact that a timeline for the over-the-air (OTA) update was not available. Parts distribution disconnect.
Electrical system, Other or unspecified, Jun 7, 2021
Dear friends, I have received a safety recall message and contacted to my car dealership. Despite I called few times to different Mercedes my dealership (Mercedes DTLA, Mercedes Corporate office) the recall issue has not been fixed. It has been 3 months since I am calling them and requesting to fix the recall as I am psychologically uncomfortable when I have recalls in my car. Unfortunately, recall on my car has not been fixed and they are not able to give me any answer when this issue will be fixed. Kind regards, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Forward collision avoidance, Apr 24, 2021
AUTOMATIC EMERGENCY BRAKING ENGAGES UNNECESSARILY WHEN DRIVING UNDER CHICAGO'S ELEVATED TRAIN TRACKS AND SIMILAR OVERHEAD STRUCTURES. FOR EXAMPLE, WHEN DRIVING ON WABASH AVE IN CHICAGO'S DOWNTOWN LOOP, OR ON LOWER WACKER DRIVE, THE AUTOMATIC EMERGENCY BRAKING ENGAGES WHEN THERE IS NO RISK OF A COLLISION, PARADOXICALLY CREATING A DANGEROUS DRIVING SITUATION. THE DEALERSHIP IS AWARE THIS HAPPENS IN OTHER SIMILAR VEHICLES, AND WHEN I BROUGHT THE ISSUE TO THEIR ATTENTION, SUGGESTED I MERELY CHANGED ROUTES.
Electrical system, Apr 22, 2021
TL* THE CONTACT OWNS A 2019 MERCEDES BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V058000 (COMMUNICATION, ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED MERCEDES-BENZ MANHATTAN (770 11TH AVE, NEW YORK, NY 10019, (212) 629-1600) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT THAT THE UPDATE WOULD HAPPEN AUTOMATICALLY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Other or unspecified, Apr 5, 2021
SOFTWARE DESIGN OF THE COMMUNICATION MODULE TO COMMUNICATE CORRECT VEHICLES LOCATION FOR THE EMERGENCY CALL SYSTEM. RECEIVED A RECALL NOTICE WHEN I CALLED THEY SAID IT WAS ONLY A PRELIMINARY NOTICE - A SECOND ONE WOULD BE COMING OUT SHORTLY. WHICH IT NEVER HAS.
Electrical system, Communication, Mar 19, 2021
TL* THE CONTACT OWNS A 2019 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V058000 (COMMUNICATION, ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT EXPERIENCED THE FAILURE WHILE APPROACHING A STOP SIGN WHEN THE VEHICLE FAILED TO ACCELERATE FORWARD WITHOUT WARNING. THE CONTACT COASTED THE VEHICLE 5 MPH TO THE SHOULDER OF THE ROAD. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE AND THE VEHICLE RESUMED NORMAL OPERATION. THE VEHICLE WAS TAKEN TO MERCEDES BENZ OF BLOOMFIELD (36600 WOODWARD AVE, BLOOMFIELD HILLS, MI 48304, (248) 644-8400) WHERE IT WAS DIAGNOSED THAT THE OVER THE AIR (OTA) MODULE NEEDED TO BE UPDATED. THE OTA WAS UPDATED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 8,004. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Wheels, Feb 10, 2021
NOTICED A BULGE ON THE FRONT DRIVERS SIDE TIRE, ON THE SIDE WALL. A COUPLE OF WEEKS LATER, WITH MINIMAL DRIVING, RUBBER ON SIDE WALL OPENED UP WHERE BULGE WAS AT. ACCORDING TO A RECALL ON OTHER MODEL TIRES, "TIRES THAT ARE OVER-CURED MAY DEVELOP A BREAK IN THE SIDEWALL RESULTING IN SUDDEN AIR LOSS OR A BELT EDGE SEPARATION WHICH COULD LEAD TO A TREAD/BELT LOSS. EITHER CONDITION CAN CAUSE A LOSS OF VEHICLE CONTROL, INCREASING THE RISK OF A CRASH". THIS IS PRETTY MUCH WHAT WAS GOING ON WITH MINE. TAKING BACK TO DEALERSHIP FRIDAY TO BE REPLACED.
Fuel/propulsion system, Feb 10, 2021
I WAS PULLING OUT OF A PARKING LOT ONTO A HIGHWAY WITH A POSTED LIMIT OF 55 MPH. AS I PULLED OUT ONTO THE HIGHWAY THE GAS PEDAL JUST STOPPED WORKING. THE CAR WAS ON BUT IT JUST WOULDN'T GO ANYWHERE. A VEHICLE COMING FROM MY LEFT AT A HIGH RATE OF SPEED HAD TO PUT ON IT'S BRAKES IN ORDER NOT TO STRIKE THE DRIVER'S SIDE OF MY DOOR. IT CAME WITHIN 2 FEET OF MY VEHICLE. I TURNED OFF THE CAR AND RESTARTED IT. WHEN I RESTARTED THE VEHICLE I TURNED OFF THE "ECO" BUTTON AND DROVE A COUPLE OF MILES BACK TO MY HOME WITH NO PROBLEMS. NOTE....I HAVE NO IDEA IF THE "ECO" BUTTON HAS ANYTHING TO DO WITH IT. THE VEHICLE HAS BEEN AT THE MERCEDES DEALER IN FORT WORTH SINCE SATURDAY JANUARY 30TH. THEY TELL ME THEY CAN'T FIND ANYTHING WRONG WITH THE VEHICLE. I'M NOT SURE WHAT THEY EXPECT ME TO DO ABOUT IT. THE CAR IS UNSAFE TO DRIVE.
Engine, Jan 25, 2021
TL* THE CONTACT OWNS A 2019 MERCEDES-BENZ C300. THE CONTACT STATED WHILE STATIONARY, THE VEHICLE SHUTOFF WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER KEYES EUROPEAN (5400 VAN NUYS BLVD, SHERMAN OAKS, CA 91401 (818) 574-5053) WHERE IT WAS DIAGNOSED WITH NO FAILURES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE AND INFORMED THE CONTACT TO TAKE THE VEHICLE TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 4,700. ## VIN PASSED ## MERCEDES-BENZ 2019 C300 ##
Service brakes, Oct 6, 2020, crash
ON SEPTEMBER 5TH AROUND 4:30 PM, I MADE A COMPLETE STOP AT A RED LIGHT, ON THE INTERSECTION OF SYKES CREEK PKWY AND SR 520 IN MERRITT ISLAND, FLORIDA. WEATHER WAS PERFECT NO RAIN OR WIND. I APPLIED THE BRAKE HOLD FEATURE AND LIFTED MY FOOT OFF THE BRAKE PAD. ABOUT 3 MINUTES PASSED AND SUDDENLY THE ENGINE TURNED ON AND THE CAR MOVED AND COLLIDED WITH THE CAR IN FRONT OF ME AND SHE HIT THE CAR IN FRONT OF HER. IT WAS NOT HARD HIT AS EVIDENCED BY THE MINOR SCRATCH ON MY FRONT BUMPER (CAR #3) AND ANOTHER MINOR SCRATCH ON THE CAR IN FRONT OF ME (CAR #2), AND NO SCTRACHES AT ALL ON THE CAR IN FRONT OF HER( CAR #1)
Steering, Sep 21, 2020
TL* THE CONTACT OWNS A 2019 MERCEDES-BENZ C300. THE CONTACT STATED THAT WHENEVER THE STEERING WHEEL WAS TURNED LEFT OR RIGHT, THERE WAS A GRINDING SOUND COMING FROM THE STEERING WHEEL. THE CONTACT CONTACTED MERCEDES BENZ OF BROOKLYN (1800 SHORE PKWY BROOKLYN NY 11214; (718) 258-5100) WHO STATED THEY WERE AWARE OF SIMILAR ISSUES HOWEVER, THERE WAS NO RECALL. THE VEHICLE HAD NOT BEEN DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE FAILURE WAS TYPICALLY CAUSED BY AN IMPACT. THE MANUFACTURER HAD NOT INSPECTED THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 17,506.
Engine, May 27, 2020
TL* THE CONTACT LEASED A 2019 MERCEDES-BENZ C300. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH, THE VEHICLE DECELERATED INDEPENDENTLY TO 30 MPH WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE FAILURE WAS EXPERIENCED THREE TIMES. THE VEHICLE WAS TOWED TO THREE UNKNOWN DEALERS WHERE THE VEHICLE WAS DIAGNOSED AND THE CONTACT WAS INFORMED THAT THE HIGH-PRESSURE FUEL PUMP NEEDED TO BE REPLACED. THE ECM WAS ALSO REPLACED HOWEVER, THE REPAIR FAILED TO FIX THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 6,000.
Service brakes, Jan 23, 2020
2019 MERCEDES BENZ C300. CONSUMER WRITES IN REGARDS TO DEFECTIVE AUTOMATIC BRAKE SENSOR. *LD THE CONSUMER STATED THE AUTOMATIC BRAKE SENSOR WAS BEING TRIGGERED WITHOUT REASON. THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE VEHICLE. *JS
Engine, Jan 2, 2020
TL* THE CONTACT OWNS A 2019 MERCEDES-BENZ C300. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE UNEXPECTEDLY SHUT OFF WITHOUT WARNING. THE VEHICLE WAS TOWED TO EURO MOTORCARS BETHESDA (7020 ARLINGTON RD, BETHESDA, MD 20814) FOR DIAGNOSTIC TESTING, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1,250. THE VIN WAS UNKNOWN.
Other or unspecified, Dec 27, 2019
THE PANORAMA SUNROOF EXPLODED, NO OTHER CARS NEAR ME, NO ROCK HIT IT NO BIG BUMP IN THE ROAD, IT JUST EXPLODED...WAS TRAVELING AT NORMAL HIGHWAY SPEED, AND IT SOUNDED LIKE THE CAR HAD EXPLODED, VERY SCARY, AND IF THE INSIDE COVER HAD NOT BEEN CLOSED WOULD HAVE HAD GLASS SHARDS RAIN DOWN ON ME AND POSSIBLE GET IN MY EYES...MERCEDES NEEDS TO ADDRESS THIS PROBLEM RIGHT AWAY BEFORE PEOPLE GET INTO ACCIDENTS WHEN THIS HAPPENS.
Electrical system, Oct 11, 2019
TL* THE CONTACT OWNS A 2019 MERCEDES-BENZ C300W4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V586000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT MERCEDES-BENZ OF CALDWELL (LOCATED AT 1230 BLOOMFIELD AVE, WEST CALDWELL, NJ 07006, (973) 227-3600) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Service brakes, Forward collision avoidance, Aug 8, 2019
TL* THE CONTACT OWNS A 2019 MERCEDES-BENZ C300W4. WHILE DRIVING VARIOUS SPEEDS, THE ACTIVE BRAKE ASSIST ENGAGED WITHOUT WARNING. THE FAILURE WAS EXPERIENCED SEVERAL TIMES WHILE DRIVING. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF RENO (11500 S VIRGINIA ST, RENO, NV 89511, (855) 661-9151) TO BE DIAGNOSED, BUT A FAILURE CODE COULD NOT BE LOCATED. THE VEHICLE WAS ALSO TEST DRIVEN AND THE FAILURE WAS NOT DUPLICATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 750. *BF CONSUMER STATED PROBLEM MAY HAVE BEEN IDENTIFIED AND CORRECTED BY DEALER ON SUBSEQUENT VISIT (09/20/2019).*JB
Visibility/wiper, Jul 11, 2019
THE DRIVER SIDE WIPER BLADE IS CONSTANTLY SKIPPING AND SHUDDERING, PREVENTING THE WINDSHIELD FROM BEING PROPERLY CLEARED IN THE RAIN. AFTER 3 VISITS TO THE DEALERSHIP THEY FINALLY TOLD ME THAT THIS IS AN EXISTING ISSUE AND MERCEDES DOESN'T HAVE A FIX FOR IT AND MAY NOT WISH TO FIX IT. I SHOULD CONSTANTLY SPRAY WASHER FLUID ON THE WINDSHIELD, EVEN DURING THE RAIN AS A TEMPORARY FIX IS WHAT I WAS TOLD. I HAVE VIDEO OF THE PROBLEM.