2011 Ram 1500
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 689 owner complaints filed for this model year. This is the 8th highest complaint count among 17 1500 model years with reports.
Of the 2011 reports, 28 involved a crash and 7 involved a fire. 21 people were injured.
What owners report most often
Recalls and investigations
Fuel system, gasoline, storage, tank assembly, mountingMar 8, 2018
Chrysler (FCA US LLC) is recalling certain 2009-2012 Dodge Ram 1500 trucks currently, or ever registered, in Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin and the District of Columbia. Exposure to environmental conditions such as water mixed with road salt may cause the front fuel tank strap frame "T-Slot" bracket to corrode, possibly causing the fuel tank to drop and make contact with the ground.
If the fuel tank were to drop and contact the ground, a fuel leak may result. Additionally, in the event of a crash, the fuel tank may not remain secured to the vehicle, possibly causing a fuel leak. A fuel leak in the presence in an ignition source, can increase the risk of a fire.
Chrysler will notify owners and dealers will bolt a bracket reinforcement to the frame, free of charge. The recall began May 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U04.
Campaign 18V160000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, column shiftDec 20, 2017
Chrysler (FCA US LLC) is recalling certain 2016-2017 Ram 3500 Cab Chassis with a Gross Vehicle Weight Rating (GVWR) of less than 10,000 lbs, 2011-2017 Ram 3500, 4500 and 5500 Cab Chassis vehicles, 2009-2017 Ram 1500 and 2010-2017 Ram 2500 and 3500 pickup trucks, all equipped with a column shifter. Pushing the brake pedal for prolonged periods when the vehicle is running and in PARK may cause the Brake Transmission Shift Interlock (BTSI) pin to stick in the open position. With the pin in the open position, the transmission can be shifted out of PARK into any gear without pushing the brake pedal or having the key in the ignition.
Being able to shift the transmission without pushing the brake pedal and/or without a key in the ignition can increase the risk of an unintended vehicle rollaway that may result in personal injury or a crash.
Chrysler will notify owners, and dealers will update the vehicle software, inspect the BTSI, and, as necessary, replace it, free of charge. The recall began February 26, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T79.
Campaign 17V821000 on NHTSA.gov
Power train, driveline, differential unitFeb 6, 2013
Chrysler is recalling certain model year 2009-2012 Ram 1500 trucks manufactured from February 27, 2008, through June 30, 2009, and from December 1, 2009, through October 20, 2011; model year 2009-2011 Dodge Dakota trucks manufactured from February 27, 2007, through June 30, 2009, and from December 1, 2009, through September 30, 2011; model year 2009 Chrysler Aspen trucks manufactured from January 3, 2008, through December 18, 2008; and model year 2009 Dodge Durango trucks manufactured from January 3, 2008, through December 18, 2008. The rear axle pinion nut may loosen due to an undersized pinion spline that can allow relative motion between the nut and companion flange.
If the rear axle pinion nut loosens, the axle can lock up and cause a loss of vehicle control and/or a vehicle crash with little warning.
On November 7, 2013 Chrysler notified owners that dealers would install a pinion nut retainer, free of charge. In July 2015, and under a consent order with NHTSA, the company agreed to offer owners three options for remedying their vehicles: perform the original remedy, offer to repurchase the vehicle at the fair market value plus 10%, or offer an additional incentive offer towards the purchase of a new Dodge, Jeep, Chrysler, or Fiat vehicle. Chrysler will notify owners of the new recall options in a letter expected to be mailed on August 31, 2015. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N08.
Campaign 13V038000 on NHTSA.gov
Suspension, rear, axle, spindleDec 24, 2010
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2011 RAM 1500 TRUCKS MANUFACTURED FROM SEPTEMBER 2009 THROUGH DECEMBER 2010. SOME VEHICLES MAY HAVE EXPERIENCE A NOISE (GROWL, GRIND) COMING FROM THE REAR AXLE BEARING WHICH COULD EVENTUALLY SEIZE.
A FAILURE OF THE BEARING COULD CAUSE THE VEHICLE TO STALL INCREASING THE RISK OF A CRASH.
CHRYSLER WILL NOTIFY OWNERS AND WILL INSTALL AN OIL PORT INSERT INTO THE REAR AXLE FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 4, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 10V656000 on NHTSA.gov
Representative owner complaints
689 reports, newest first.
Structure, Mar 31, 2012
PAINT PEELING ON 2011. *JS
Power train, Vehicle speed control, Mar 28, 2012
2011 DODGE RAM 1500 . CONSUMER STATES DEALER REFUSED REPAIRS UNDER WARRANTY *TGW THE CONSUMER STATED THE VEHICLE WOULD NOT SHIFT OUT OF PARK, UPON START UP. ALSO, THE VEHICLE ROLLED WHILE THE TRUCK WAS IN PARK AND THE VEHICLE ACCELERATED UP TO 100 MPH. THE CONSUMER HAD TO PUT THE GEAR IN NEUTRAL IN ORDER TO STOP THE VEHICLE. THE CONSUMER STATED THE VEHICLE WAS STILL RUNNING, EVEN THOUGH HE TURNED THE IGNITION OFF. *JB
Power train, Feb 16, 2012
TL* THE CONTACT OWNS A 2011 DODGE RAM 1500. WHILE THE IGNITION WAS STARTED, THE 4WD WARNING INDICATOR BEGAN TO ILLUMINATE. THE CONTACT TURNED THE 4WD CONTROL SELECTOR OFF AND PROCEEDED TO DRIVE. AFTER DRIVING FOR A FEW MOMENTS THE ENGINE WARNING INDICATOR ILLUMINATED CONTINUOUSLY ON THE INSTRUMENT PANEL. ALSO ON A SEPARATE OCCASION THE TRANSMISSION SHIFTED INTO THE LIMP MODE. IN ADDITION TO THE OTHER FAILURES, THE VEHICLE UNEXPECTEDLY LUNGED FORWARD WITH THE BRAKE PEDAL ENGAGED. THE FAILURE OCCURRED TWO TIMES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY STATED THE TRANSMISSION SOLENOID WAS DEFECTIVE. THE VEHICLE WAS CURRENTLY BEING REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE MALFUNCTIONS. THE APPROXIMATE FAILURE MILEAGE WAS 10,100.
Engine and engine cooling, Jan 25, 2012
DRIVING ON A HIGHWAY THAT I DRIVE 3-4 TIMES A WEEK,WITHOUT WARNING THE TRUCK SHOOK VERY VIOLENTLY. COULD NOT KEEP IN MY LANE,IT SHOOK UNTIL I CAME TO A COMPLETE STOP. I INSPECTED WHEELS AND RELATED PARTS COULD FIND NO ISSUES. I CARRY A WHEELCHAIR WITH ME AS I HAVE BROKEN MY NECK IN 8 PLACES WITH NERVE DAMAGE AND CAN NOT BE OPERATED ON, I CAN WALK FOR VERY SHORT DISTANCES ONLY. IF I HAD BEEN IN TRAFFIC I COULD HAVE HIT ANOTHER VEHICLE AND DUE TO MY PHYSICAL CONDITION COULD HAVE BEEN PARALYZED OR WORST. MY TRUCK COST $57,000 AND I HAVE ONLY MADE 5 PAYMENTS. I PURCHASED THIS UNIT BECAUSE IT RODE GOOD FOR MY CONDITION,PLUS COULD CARRY MY WHEELCHAIR. I AM NOW AFRAID TO DRIVE IT. I SPENT MONEY ON NEW BECAUSE I NEEDED DEPENDABILITY AS I CAN NOT WALK IF IT BREAKS. PLUS MUCH OF THE TIME MY PAIN LEVELS ARE VERY HIGH AND I JUST WANT TO GET TO MY DESTINATION OR HOME AS DRIVING CAUSES ME A LOT OF EXTRA PAIN. MY TRUCK HAS NEVER BEEN OFF ROAD OR ABUSED AS I AM 56 YEARS OLD AND TRY TO TAKE CARE OF MY TRUCK. I HAVE READ ON THE INTERNET OTHERS ARE EXPERIENCING THIS PROBLEM AND SOME DEALERS WORK WITH THEM SOME DO NOT,BUT THE ONLY REPAIR IS BUYING AFTER MARKET PARTS. I AM ON MY OWN AND CAN NOT LEAVE THE TRUCK AT A DEALER AND STILL HAVE THE ISSUE. *TR
Suspension, Structure, Jan 25, 2012
TURNING LEFT ONTO A STREET THE REAR PASSENGER SIDE AXEL BROKE OFF. *TR
Electrical system, Other or unspecified, Dec 31, 2011, fire
MY RAM 1500 INEXPLICABLY CAUGHT FIRE AND BURNED TO THE GROUND AFTER SITTING OUTSIDE FOR APPROXIMATELY 12 HOURS. THE VEHICLE WAS LOCKED, AS WERE THE BED COVER, THE TAILGATE, AND THE RAM BOXES. THERE WAS NOTHING IN THE BED OR RAMBOXES. WE WERE ALERTED TO THE FIRE AT AROUND 6 AM BY 1) AN EXPLOSION AND 2) NEIGHBOR ALERT. WHEN WE WENT OUTSIDE THE TRUCK'S BED WAS ENGULFED IN FIRE, AND THE FIRE LOOKED TO BE FROM UNDERNEATH AND COMING UP AROUND THE BED. THE EXPLOSION WAS EITHER THE SPARE TIRE OR THE GAS TANK. WITHIN 10 MINUTES THE ENTIRE TRUCK WAS ENGULFED, AND COMPLETELY BURNED/MELTED, ETC., WITHIN 25 OR SO MINUTES WHEN THE FIRE DEPT. FINALLY ARRIVED TO PUT IT OUT. THE FIRE MARSHAL DECLARED THAT THE CAUSE COULD NOT BE DETERMINED, AS DID THE INSURANCE COMPANY'S LAB AFTER THEY EXAMINED THE VEHICLE DUE TO THE EXTENSIVE DAMAGE. WE LIVE IN A GATED, VIDEO MONITORED SMALL COMMUNITY AND REVIEW OF THE TAPES SHOWED NO STRANGE ACTIVITY. THERE IS NO HISTORY OF CRIMINAL ACTIVITY IN THIS AREA, AND CERTAINLY NO ARSON. THE GROUND SURROUNDING THE TRUCK WAS WET (IT WAS PARKED ON A CONCRETE PARKING SPACE) AS THE SPRINKLERS HAD RECENTLY RUN (GRASS, SHRUBS). REALLY NOT SURE IF THERE IS AN ISSUE WITH THE RAM, BUT GIVEN THAT ARSON ALSO SEEMS VERY UNLIKELY I THOUGHT WE SHOULD DOCUMENT THIS IN CASE THERE ARE OTHER EVENTS. *KB
Power train, Dec 19, 2011
WHILE DRIVING AT 45MPH, THE TRUCK SUDDENLY AND VIOLENTLY DOWNSHIFTED AND SKIDDED TO A NEARLY IMMEDIATE STOP WITH NO NEED TO DEPRESS THE BRAKES. LUCKILY THERE WERE NO VEHICLES BEHIND ME AS IT SURELY WOULD HAVE RESULTED IN AN ACCIDENT. IMMEDIATELY, A STRONG FOUL SMELL AND SMOKE WAS NOTICED COMING FROM UNDER THE HOOD. AFTER PUTTING THE CAR IN PARK AND LIFTING THE HOOD, THE SMOKE DISSIPATED IMMEDIATELY, BUT I FOUND LATER THAT PUTTING THE TRUCK INTO REVERSE OR DRIVE HAD ABSOLUTELY NO AFFECT. EVEN PLACING THE TRUCK INTO NEUTRAL WOULD NOT ALLOW THE TRUCK TO ROLL. THE TRUCK REQUIRED A FLATBED TOW TO THE DEALERSHIP AS THE REAR WHEELS WOULD NOT EASILY ROLL FORWARD, AND WOULD NOT ROLL IN REVERSE. THE TOW DRIVER NEEDED TO PLACE THE REAR WHEELS ON SKIDS AND SLIDE THE TRUCK OFF THE FLATBED. THE DEALERSHIP FOUND THEY NEEDED TO FORCIBLY MANIPULATE THE TRANSFER CASE TO GET THE TRUCK INTO NEUTRAL AS IT WAS SEIZED. THEY HAVE FOUND THAT THE C2 AND UNDERDRIVE CLUTCHES ARE BOTH COMPLETELY DESTROYED, AND THERE ARE SIGNIFICANT AMOUNTS OF METAL SHAVINGS IN THE TRANSMISSION OIL AND PAN. THEY SAID THEY HAVE NEVER SEEN SUCH A COMPLETELY DESTROYED CLUTCH ON ANY LOW MILEAGE VEHICLE. THE TRANSMISSION SYSTEM WAS SEALED, AND PRESSURE TESTED AS EXPECTED. THEY ARE CURRENTLY INVESTIGATING FOR ROOT CAUSE AND TO BOUND THE EXTENT OF THE DAMAGE. THE TRUCK IS SUPPOSED TO HAVE SAFETY FEATURES OF BOTH A "LIMP MODE" FOR THE TRANSMISSION, AS WELL AS A FURTHER SAFETY FEATURE TO GO INTO NEUTRAL IN SUCH CATASTROPHIC FAILURE, BOTH SAFETY MECHANISMS FAILED IN ADDITION TO THE TRANSMISSION. MULTIPLE TRANSMISSION SYSTEMS FAILING IN SUCH A WAY, AND YET IT IS LIKELY (ALREADY POSITIONING WITHOUT ROOT CAUSE) THAT CHRYSLER WILL WANT TO REBUILD THE TRANSMISSION RATHER THAN REPLACE IT AS THEY SHOULD. I'M NOT CONFIDENT THAT THIS TRANSMISSION CAN BE REPAIRED SUCH THAT IT WILL NOT FAIL AGAIN IN SHORT ORDER. DANGEROUS. *TR
Exterior lighting, Dec 15, 2011
TL* THE CONTACT OWNS A 2011 DODGE RAM 1500. THE CONTACT STATED THAT THE HEADLIGHTS WERE VERY DIMLY LIT, AS WELL AS THE HIGH BEAM HEADLIGHTS. THE DEALER WAS CONTACTED DID NOT OFFER ANY ASSISTANCE. THE MANUFACTURER WAS NOT NOTIFIED AND THE VEHICLE WAS NOT REPAIRED. THE CURRENT MILEAGE WAS 5,000 AND THE FAILURE MILEAGE WAS 300.
Air bags, Nov 10, 2011, crash
TL* THE CONTACT OWNS A 2011 DODGE RAM 1500. THE CONTACT WAS DRIVING 60 MPH AND CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE CHEST AND HEAD. THE PASSENGER SUSTAINED INJURIES TO THE RIB CAGE AND SHOULDER. THE CONTACT AND PASSENGER WERE TRANSPORTED TO THE HOSPITAL FOR TREATMENT AND THE CONTACT LATER CALLED THE MANUFACTURER AND FILED A COMPLAINT. THE VEHICLE WAS NOT INSPECTED FOR THE FAILURE. THE FAILURE MILEAGE WAS 13,000.
Service brakes, Hydraulic, Nov 7, 2011
TL* THE CONTACT OWNS A 2011 DODGE RAM 1500. THE CONTACT STATED THAT AIR WAS ENTERING THE BRAKE LINES AND THE BRAKES HAD TO BE BLED TWICE. THE VEHICLE WAS TAKEN TO THE DEALER BUT THERE WAS NO PROBLEM FOUND WITH THE BRAKES BY THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 4 AND THE CURRENT MILEAGE WAS 5,000.
Service brakes, Hydraulic, Air bags, Wheels, Oct 27, 2011, crash
I HAD A CAR WRECK IN A 4 MONTH OLD 2011 RAM 1500 4 WD QUAD CAB ON OCT 3 RD 2011, I WAS PUSHED INTO A METAL GUARD RAIL AND CONCRETE WALL AT 70 MPH, THE FROMT PASSENGER WHEEL BROKE COMPLTEY OFF AND BOTH FRONT SIDE WERE IMPACTED HARD ENOUGH TO BED THE FRAME ON BOTH SIDES, NO BRAKES BEFORE OR AFTER IMPACT, I DID HABE MY SEAT BELT ON, NONE OF THE FRONT OR SIDE AIR BAGS DEPLOYED AT ANY TIME. THE CAR THAT HIT ME HAD SULL AIR BAG DEPLYMENT. I JUST HAD THE TRUCK INTO THE DEALER FOR AN OIL CHANGE AT 17K MILES AND TIRE ROATION WHICH TOLD ME "QUOTE" THIS TRUCK HAS SEVERAL RECALLS THAT WERE NOT MAILED OUT TO THE OWNERS". THEY DID NOT TELL ME WHAT THE RECALLS WERE THEY ONLY SAID THAT THEY CHAGED THE OIL AND ROATED THE TIRES AND CHECKED THE COUMPUTER FOR "ISSUES". *TT
Steering, Oct 3, 2011
TL* THE CONTACT OWNS A 2011 DODGE RAM 1500. THE CONTACT STATED THAT WHEN DRIVING APPROXIMATELY 50 MPH OR LESS, THE VEHICLE WOULD SWAY FROM LEFT TO RIGHT. THE VEHICLE WAS INSPECTED BY A DEALER AND THEY ADVISED HIM THAT THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 10. THE VIN WAS UNAVAILABLE.
Other or unspecified, Sep 28, 2011
FROM INITIAL PURHASE, VEHICLE HAS HAD A BAD VIBRATION & SHIMMY. MAINLY FELT BETWEEN 35 MPH AND UP. SEVERITY INCREASES WITH INTERSTATE SPEEDS. TIRES AND WHEELS HAVE BEEN RULED OUT AS THE CONCERN. TRUCK HAS BEEN TO DEALERSHIP 5 TIMES FOR THIS CONCERN BUT ONCE THE TIRES AND WHEELS WERE RULED OUT DEALERSHIP REFUSES TO DO ANY FURTHER INVESTIGATION. THE DISTRICT MANAGER STATES THAT NOTHING ELSE CAN BE DONE AND THE CONCERN IS NORMAL CHARACTERISTIC OF TRUCK. IT IS MY UNDERSTANDING THAT THIS IS A MAJOR CONCERN FOR A LARGE MAJORITY OF 09-UP RAM OWNERS AND NEEDS TO BE ADDRESSED FURTHER. THE VIBRATION AND SHIMMY ARE SEVERE ENOUGH TO MAKE MY WIFE AND I NAUSEATED AFTER DRIVING DOWN THE INTERSTATE FOR 5 MINUTES. *TT
Visibility, Sep 27, 2011
WHILE DRIVING VEHICLE WITH ONLY THE REAR WINDOWS DOWN, IETHER ONE OR BOTH THE VEHICLE WILL SHAKE, VIBRATE AND THE NOISE LEVEL INSIDE THE VEHICLE WILL RISE TO A LEVEL MAKING CONVERSATION IMPOSSIBLE. AT HIGHER SPEED THE VIBRATION AND SHAKING BECOME MORE PROBLEMATIC. DODGE DEALER SHOWED ME PAGE IN OWNERS MANUAL SAYING IF THIS IS A PROBLEM, JUST PUT DOWN MORE WINDOWS, EVEN IF YOU DONT WANT THE OTHER WINDOWS DOWN, PUT DOWN MORE WINDOWS. DESIGN DEFECT ? *TT
Power train, Aug 11, 2011
THERE IS A SHUTTER OR VIBRATION IN THE TRANSMISSION WHILE DRIVING AT APPROXIMATELY 1500 RPM. IT FEELS LIKE A MISS IN THE IGNITION SYSTEM, OR AS IF THE TRANSMISSION IS SHIFTING BACK AND FORTH BETWEEN GEARS, IT MAY BE RELATED TO THE ECO BOOST SYSTEM ON THE HEMI ENGINES. IT HAS BEEN TO THE DEALERSHIP 3 TIMES FOR THE PROBLEM. THE FIRST TWO TIMES I WAS TOLD THE MECHANIC WAS ABLE TO REPRODUCE THE CONDITION BUT THERE IS NO FIX FOR IT AT THIS TIME. THE TRUCK WAS BROUGHT TO THE DEALERSHIP FOR THE 3RD TIME LAST WEEK, APPROX 8/5/2011 AND AN UPDATE WAS INSTALLED TO THE TRANSMISSION CHANGING THE SHIFT POINTS. THE CONDITION IMPROVED SLIGHTLY, BUT THE VIBRATION AND SHUTTERING IS STILL PRESENT. I WAS TOLD IT WAS A CONDITION THAT I WOULD HAVE TO LIVE WITH AND ALL THE NEW HEMI ENGINES HAVE THAT. THE VEHICLE IS A 2011 RAM 1500 CREW CAB 4X4 BIG HORN SHORT BED WITH THE HEMI ENGINE. *TR
Structure, Jul 28, 2011
WHEN DRIVING VEHICLE AT ANY SPEED FROM 25 MILES AND ABOVE WITH REAR QUAD CAB DOOR WINDOWS DOWN - ANY HEIGHT - VEHICLES SHAKES VIOLENTLY, NOISE IN CAB MAKES IT IMPOSSIBLE TO TALK. HAVE DONE THIS WITH SINGLE WINDOW DOWN, REAR WINDOW BOTH OPENED AND CLOSED AND VEHICLE STILL SHAKES MAKING VEHICLE HARD TO DRIVE. HAVE NOT TRIED THIS AT HIGHWAY SPEEDS AS I IMAGINE THE VEHICLE WOULD BE UNCONTROLLABLE. *TR
Suspension, Jul 25, 2011
TL* THE CONTACT OWNS 2011 DODGE RAM 1500. THE CONTACT RECEIVED TWO MANUFACTURER RECALL NOTICES AND NHTSA CAMPAIGN ID 10V656000, SUSPENSION: REAR: AXLE: SPINDLE OVER SIX MONTHS AND THE PARTS WERE NOT AVAILABLE. THE CONTACT WAS CONCERNED THAT THE REPAIR HAD EXCEEDED A REASONABLE AMOUNT OF TIME. THE FAILURE MILEAGE WAS 3,000 AND THE CURRENT MILEAGE WAS 13,000. THREE DIFFERENT RECALLS SINCE DEC 2010 AND COULD NOT GET PARTS UNTIL I CONTACTED YOU. ALL HAVE NOW BEEN RESOLVED. UPDATED 09/08/2011 *LN *TR
Seats, Jun 26, 2011
WE BOUGHT A 2011 DODGE RAM EXPRESS TRUCK WHICH IS A SINGLE CAB TRUCK. BEHIND THE SEAT IS THE PLACE FOR THE ANCHOR HOOK BUT THERE ARE NO HOOKS IN THE CREASE OF THE SEAT. THE DEALERSHIP SAYS IF I BUCKLE UP THE SEATBELT AROUND THE CAR SEAT IT ENGAGES THE AIRBAG. THIS MEANS THAT MY SON CANNOT RIDE IN THIS VEHICLE. THIS JUST MAKES NO SENSE TO ME. I THOUGHT ALL VEHICLES HAD TO HAVE THE LATCH HOOK IN THE SEAT TOO. *TR
Latches/locks/linkages, Jun 24, 2011
TL* THE CONTACT OWNS A 2011 DODGE RAM 1500. THE CONTACT STATED THAT THE VEHICLE WAS PARKED WHEN HE OPENED THE FRONT DRIVER'S SIDE DOOR FROM THE INTERIOR AND THE FRONT PASSENGER SIDE DOOR UNEXPECTEDLY UNLOCKED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE DOOR LOCKS WERE REPROGRAMMED TO PREVENT THE FAILURE FROM RECURRING. THE CONTACT EXPRESSED CONCERN OVER THE FRONT PASSENGER SIDE DOOR OPENING UNEXPECTEDLY. THE FAILURE MILEAGE WAS 5 AND THE CURRENT MILEAGE WAS 1,500. ...UPDATE 01/20/12 *BF UPDATED 01/25/12
Suspension, Jun 23, 2011
TL* THE CONTACT OWNS A 2011 DODGE RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 10V656000 (SUSPENSION:REAR:AXLE:SPINDLE) AND CALLED THE DEALER TO SET UP AN APPOINTMENT FOR REPAIRS. THE VEHICLE WAS NOT REPAIRED DUE TO PART AVAILABILITY. AFTER TWO MONTHS OF CONTACTING THE DEALER, THE PART WAS STILL NOT AVAILABLE. THE CONTACT CALLED THE MANUFACTURER REGARDING THE RECALL AND WAS ADVISED TO CHECK WITH THE DEALER. THE CONTACT STATED THAT THE TIME PERIOD OF HAVING THE VEHICLE REPAIRED UNDER THE RECALL WAS UNACCEPTABLE AND WAS CONCERNED WITH THE POSSIBILITY OF THE VEHICLE BEING INVOLVED IN A CRASH IF THE RECALL FAILURE WAS TO OCCUR. THE FAILURE MILEAGE WAS 8,168.
Suspension, Jun 22, 2011
TL* THE CONTACT OWNS A 2011 DODGE RAM 1500. THE CONTACT STATED THAT AFTER RECEIVING A RECALL IN REGARDS TO NHTSA CAMPAIGN ID NUMBER 10V656000(SUSPENSION:REAR:AXLE:SPINDLE) AND SCHEDULING AN APPOINTMENT THEY ADVISED HER THAT THE PARTS ARE STILL ON BACK ORDER. THE MANUFACTURER WAS CONTACTED AND ADVISED HER THAT THEY WOULD CHECK ON THE DISTRIBUTION TO HER DEALER. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 3,100.
Steering, Suspension, Service brakes, Hydraulic, Jun 9, 2011
WHILE DRIVING DOWN THE HIGHWAY PULLING OUR GOOSENECK TRAILER I HIT A BUMP ON THE HIGHWAY. ONCE I HIT THE BUMP THE TRUCK BEGAN TO SHAKE UNCONTROLLABLY AND THE STEERING WHEEL WAS RIPPED FROM MY HANDS. I COULD NOT HOLD ON TO THE STEERING WHEEL. DEPRESSING THE BRAKE PEDAL ONLY MADE THE TRUCK JERK TO ONE SIDE VERY QUICKLY. ALL I COULD DO WAS DOWN SHIFT THE TRANSMISSION AND USE THE TRAILER BRAKES LIGHTLY TO SLOW DOWN. I HAD NO STEERING CONTROL AT ALL. WHILE SLOWING DOWN I RAN 3 CARS OFF THE ROAD ON TO THE SHOULDER DUE TO NOT BEING ABLE TO STEER THE TRUCK AT ALL. I COULD HAVE EASILY KILLED MYSELF AND ANYONE ELSE ON THE HIGHWAY AT THAT TIME. THE TRUCK IS CURRENTLY AT STANLEY-LYND AUTOPLEX IN CAMERON TEXAS UNDERGOING "REPAIRS". THE SERVICE MANAGER, MECHANIC AND THE DEALERSHIP OWNER ALL STATED AND AGREED THAT THERE IS NO KNOWN CAUSE AND NO KNOWN REPAIR TO KEEP THIS FROM HAPPENING AGAIN. THIS IS A VERY SERIOUS LIFE AND SAFETY HAZARD. THE TRUCK CONTINUED TO DO THIS "DEATH WOBBLE" AS IT WAS NAMED AT THE DEALERSHIP AT ANYTIME THE TRUCK ENCOUNTERED A BUMP, EXPANSION JOINT OR UN EVEN PAVEMENT.
Suspension, Jun 3, 2011
TL* THE CONTACT OWNS A 2011 DODGE RAM 1500. THE CONTACT STATED THAT AFTER RECEIVING NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 10V656000 (SUSPENSION:REAR:AXLE:SPINDLE), THE CONTACT CALLED THE DEALER TO SET UP A APPOINTMENT. THE DEALER ADVISED THAT ONLY ONE VEHICLE PER WEEK COULD BE REPAIRED UNDER THE RECALL AND THE VEHICLE POSSIBLY WOULD NOT BE REPAIRED UNTIL SEPTEMBER. THE CONTACT STATED THAT THE EXPECTATION OF WAITING UNTIL SEPTEMBER FOR REPAIRS WAS UNREASONABLE. THE FAILURE MILEAGE WAS 3,100.
Power train, Jun 1, 2011
THE PROBLEM IS... THE REAR AXLE PINION BEARING ON YOUR TRUCK (VIN: XXXXXXXXXXXXXXXXX) MAY NOT RECEIVE ADEQUATE LUBRICATION UNDER CERTAIN DRIVING CONDITIONS. THIS LACK OF LUBRICATION CONDITION COULD CAUSE THE PINION BEARING TO SEIZE AND CAUSE A LOSS OF VEHICLE CONTROL AND/OR A CRASH WITHOUT WARNING. I HAVE CONTACTED THREE DIFFERENT SERVICING DEALERS, AND HAVE BEEN TOLD THREE DIFFERENT STORIES. THE ONE COMMON FACTOR THEY HAVE IS THAT PARTS ARE NOT AVAILABLE, AND BACKORDERS WEREN'T BEING PROCESSED. I FEEL LIKE I'M GETTING THE RUN-AROUND... THE MANUFACTURER LEFT ME A MESSAGE, AFTER MY NUMEROUS COMPLAINTS, STATING THAT PARTS WERE BEING EXPEDITED FOR ME, BUT THEY ARE NOT RETURNING MY PHONE CALLS NOW. THEY DON'T SEEM TO BE CONCERNED OVER THIS "SAFETY RECALL" SINCE I CAN'T GET MY TRUCK FIXED. MY TRUCK'S AXLE HAS NOT FAILED AS OF YET. I CAN'T SEEM TO GET THE RECALL DONE THOUGH TO PREVENT A FAILURE. IF DODGE IS GOING TO DRAG THIS OUT, THEY NEED TO COVER THE COST OF RENTAL VEHICLES FOR AFFECTED CUSTOMERS UNTIL THEY CAN GET THE RECALL DONE. I'M CONCERNED FOR THE SAFETY OF MY FAMILY WHILE IN THIS TRUCK. *TR
Steering, May 27, 2011
TL* THE CONTACT OWNS A 2011 DODGE RAM 1500. THE CONTACT STATED THAT AFTER RECEIVING NOTIFICATION OF NHTSA CAMPAIGN I.D. NUMBER: 10V616000 (STEERING:HYDRAULIC POWER ASSIST:POWER STEERING FLUID), THE CONTACT CALLED THE DEALER TO SET UP A APPOINTMENT. THE DEALER STATED THAT THE PART NEEDED FOR REPAIRS WAS ON BACKORDER AND THEY WOULD ONLY RECEIVE ONE PART EACH MONTH. THE CONTACT STATED THAT THE RECALL REPAIR TIME WAS UNREASONABLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 4,000.