2014 Ram 1500
Problems, recalls and owner-reported issues
Steering is the leading concern among 1,767 owner complaints filed for this model year. This is the highest complaint count among 17 1500 model years with reports.
Of the 2014 reports, 98 involved a crash and 24 involved a fire. 88 people were injured.
What owners report most often
Recalls and investigations
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, engine, dieselAug 13, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.
Campaign 20V475000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Oct 24, 2019
Chrysler (FCA US LLC) is recalling certain 2014-2019 Ram 1500 and 1500 Classic Pickup trucks equipped with 3.0L Eco Diesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
Chrysler will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. The recall began April 16, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is VB1.
Campaign 19V757000 on NHTSA.gov
Latches/locks/linkages, tailgate, latchMay 9, 2019
Chrysler (FCA US LLC) is recalling certain 2015-2017 Ram 1500, 2500 and 3500 pickup trucks equipped with an 8 foot bed and a power locking tailgate. Chrysler is also recalling all 2013-2014 and 2018 Ram 1500, 2500 and 3500 pickup trucks built before April 1, 2018 with a 6 or 8 foot bed and a power locking tailgate. On August 29, 2019 Chrysler expanded the recall to include an additional 693,128 model year 2013-2014 Ram 1500, 2500 and 3500 pickup trucks. The tailgate actuator limiter tab may fracture and cause the tailgate to unlatch and open while driving.
If the tailgate opens while the vehicle is being driven, cargo may fall out the vehicle and create a road hazard, increasing the risk of crash.
Chrysler will notify owners, and dealers will repair the tailgate latch, free of charge. The recall began May 23, 2019. Chrysler is expected to notify owners of the expanded population on October 18, 2019. Owners may contact FCA US customer service at 1-800-853-1403. FCA US's number for this recall is V44. Note: 2015-2017 MY Ram 1500 pickup trucks with truck beds other than 8 foot, are currently covered under NHTSA recall 18V-486 for this issue.
Campaign 19V347000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, column shiftDec 20, 2017
Chrysler (FCA US LLC) is recalling certain 2016-2017 Ram 3500 Cab Chassis with a Gross Vehicle Weight Rating (GVWR) of less than 10,000 lbs, 2011-2017 Ram 3500, 4500 and 5500 Cab Chassis vehicles, 2009-2017 Ram 1500 and 2010-2017 Ram 2500 and 3500 pickup trucks, all equipped with a column shifter. Pushing the brake pedal for prolonged periods when the vehicle is running and in PARK may cause the Brake Transmission Shift Interlock (BTSI) pin to stick in the open position. With the pin in the open position, the transmission can be shifted out of PARK into any gear without pushing the brake pedal or having the key in the ignition.
Being able to shift the transmission without pushing the brake pedal and/or without a key in the ignition can increase the risk of an unintended vehicle rollaway that may result in personal injury or a crash.
Chrysler will notify owners, and dealers will update the vehicle software, inspect the BTSI, and, as necessary, replace it, free of charge. The recall began February 26, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T79.
Campaign 17V821000 on NHTSA.gov
Air bagsMay 9, 2017
Chrysler (FCA US LLC) is recalling certain model year 2013-2016 Ram 1500, Ram 2500, and 2014-2016 Ram 3500 vehicles. Certain driving conditions, such as driving off-road or debris striking the vehicle may cause the roll rate sensor to trigger a fault within the Occupant Restraint Controller (ORC). If this fault occurs, the rollover side curtain air bag and the seat belt pretensioner will be disabled from deploying.
If the rollover side curtain air bags and seat belt pretensioners are disabled, there is an increased risk of injury to the vehicle occupants in the event of a crash that necessitates activation of these safety systems.
Chrysler will notify owners, and dealers will update the ORC software, free of charge. The recall began June 26, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T25.
Campaign 17V302000 on NHTSA.gov
EquipmentMay 16, 2016
Chrysler (FCA US LLC) is recalling aftermarket Mopar Canvas Seat Covers for certain 2012-2016 RAM 1500, 2500, and 3500 trucks. These Mopar canvas seat covers were sold through Chrysler dealerships beginning October 15, 2015. The seat covers can impede the deployment of the seat thorax airbags.
If the seat cover impedes the air bag deployment, the seat thorax air bags may not provide adequate protection in the event of a crash, increasing the risk of a injury.
Chrysler will notify owners to remove the front seat covers and return them for a full refund. The recall began on July 1, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S30.
Campaign 16E041000 on NHTSA.gov
Air bags, side/windowAug 21, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Ram 1500 Quad Cab trucks manufactured August 26, 2013, to August 8, 2015. The affected vehicles are equipped with side air bag inflatable curtains (SABIC) that may not fully overlap the C-pillars in the event of a vehicle crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 226, "Ejection Mitigation."
In the event of a vehicle crash, if a SABIC does not inflate as intended, there is an increased risk of injury to the rear seat occupant.
Chrysler will notify owners, dealers will inspect the right and left side air bag inflatable curtains (SABIC) for proper orientation and a foil patch will be installed on both sides of the headliner. One or both of the air bag inflatable curtains (SABIC) will be replaced if necessary. The recall began on October 7, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R47.
Campaign 15V534000 on NHTSA.gov
Electrical system, 12v/24v/48v battery, cablesAug 14, 2015
Chrysler (FCA US LLC) is recalling certain model year 2014-2015 Ram 1500 diesel 4x2 trucks manufactured August 8, 2013, to July 2, 2015. The affected vehicles have a battery harness that may rub against the frame bracket for the right engine mount resulting in an electrical short.
If the harness shorts, the vehicle may stall and there is an increased risk of a fire.
Chrysler will notify owners, and dealers will inspect the vehicles to confirm that the battery harness is correctly routed and secured. Any harness that shows evidence of wear will be replaced. These repairs will be performed free of charge. The recall began on October 8, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R43.
Campaign 15V517000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Seat beltsJul 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, and 3500 trucks manufactured June 20, 2012, to January 26, 2015. In the affected vehicles, the side impact sensor calibrations may be overly sensitive, and as a result, the side air bag inflatable curtains and seat air bags may unexpectedly deploy and the seat belt pre-tensioners may activate.
Air bags that unexpectedly deploy increase the risk of a crash or injury.
Chrysler will notify owners, and dealers will update the Occupant Restraint Control module calibration, free of charge. The recall began on September 8, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R23.
Campaign 15V460000 on NHTSA.gov
Air bags, frontalJul 22, 2015
Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Ram 1500, 2500, 3500, 4500, and 5500 trucks manufactured January 18, 2011, to October 7, 2014, and equipped with the Electronic Vehicle Information Center option. The affected vehicles have a steering wheel wiring harness that may rub against the driver air bag module retainer spring.
This abrasion may result in an electrical short that could cause driver's frontal air bag to unexpectedly deploy. Inadvertent deployment of the air bag may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will inspect, repair as necessary, and secure the steering wheel wiring harness. Additionally, protective caps will be added to the air bag retainer spring ends. These repairs will be done free of charge. The recall began on September 18, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R36.
Campaign 15V459000 on NHTSA.gov
Suspension, rear, shock absorberJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Jeep Cherokee and Ram 1500 and 2015 Chrysler 200 vehicles. Due to an insufficient weld, the rear shocks may detach from the vehicle at one end and possibly damage other chassis components, the tire or result in reduced braking.
Damage to the tire or reduced braking increases the risk of a vehicle crash.
Chrysler will notify owners, and dealers will inspect the rear shocks and replace any affected ones, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P37.
Campaign 14V392000 on NHTSA.gov
Power train, automatic transmissionApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Ram 1500 4x4 vehicles manufactured January 24, 2014, through February 5, 2014. In the affected vehicles, the transmission case may have been improperly machined which can result in the park pawl not properly engaging when the transmission is in the 'Park' position.
If the park pawl does not properly engage, the vehicle may rollaway, increasing the risk of a crash and occupant or pedestrian injuries.
Chrysler will notify owners, and dealers will inspect and replace the transmission, as necessary, free of charge. The recall began on May 21, 2014. Owners may contract Chrysler at 1-800-853-1403. Chrysler's number for this recall is P13.
Campaign 14V161000 on NHTSA.gov
Electrical system, instrument cluster/panelOct 17, 2013
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 RAM 1500, 2500, and 3500 trucks manufactured July 1, 2013, through August 22, 2013. Randomly, the warning lights in the instrument cluster may fail to illuminate as designed.
Inoperative warning lights may not properly warn the driver of vehicle problems, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the instrument cluster software, free of charge. The recall began on November 25, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N59.
Campaign 13V486000 on NHTSA.gov
Representative owner complaints: steering
504 reports, newest first. Show all
Steering, May 10, 2018
THE ELECTRIC POWER STEERING FAILED ON THE TRUCK AT 60,000 MILES. THERE WAS NO POWER STEERING ON THE TRUCK. IT WAS DETERMINED THE CONTROL MODULE FAILED BUT WAS NOT REPLACEABLE BY ITSELF SINCE THE ENTIRE STEERING RACK UNIT IS SEALED SO I HAD TO REPLACE THE ENTIRE RACK. THIS ISSUE HAS BEEN SEEN IN OTHER MODEL YEARS OF THIS TRUCK AND RAM ACTUALLY ISSUED A RECALL ON ONLY 440 2016 MODELS UNDER RECALL S19 AND NHTSA CAMPAIGN 16V167000. THIS IS A FAULTY DESIGN AND CAN OBVIOUSLY BE VERY DANGEROUS LOSING POWER STEERING WHILE DRIVING. RAM REFUSED TO REIMBURSE OR PAY FOR ANY PART OF THE NEW STEERING RACK. *TT CONSUMER HAD IT REPAIR AND IS DRIVABLE.UPDATED 8/16/18*JB
Steering, Vehicle speed control, Aug 7, 2017, crash
2014 DODGE RAM 1500. CONSUMER WRITES IN REGARDS TO VEHICLE UNINTENDED ACCELERATION AND STEERING WHEEL WIRE HARNESS RECALL REPAIRS. *SMD THE CONSUMER STATED THE VEHICLE ACCELERATED AND CRASHED INTO 3 VEHICLES. UPDATED 08/7/2017*JS
Steering, Electronic stability control (ESC), Jun 7, 2017
TL* THE CONTACT OWNS A 2014 RAM 1500. WHILE DRIVING 30 MPH, THE POWER STEERING FAILED AND THE POWER STEERING WARNING INDICATOR ILLUMINATED. PRIOR TO THE FAILURE, THE STEERING ABILITY WAS STIFF AND VERY HESITANT. THE VEHICLE WAS TAKEN TO THE DEALER (FRIENDLY DODGE CHRYSLER JEEP LOCATED AT 2499 STATE ROUTE 14A, PENN YAN, NY 14527) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR, ELECTRONIC STABILITY CONTROL, AND RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND AGREED TO COVER THE COST DUE TO GOOD NATURE WITH A $200 DEDUCTIBLE. CASE NUMBER: 31759119 WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 39,590. UPDATED 07/18/17*LJ UPDATED 09/20/2017*JS
Steering, Jun 4, 2017
STEERING GEAR BOLTS BECAME LOOSE AT 28K MILES.
Steering, Feb 26, 2017
POWER STEERING CONTROL MODULE IS FAILING INTERMITTENTLY IN COLD TEMPERATURES. SO FAR, THE FAILURES HAVE ALL BEEN ON STARTUP, BUT IT IS GETTING PROGRESSIVELY WORSE. THE MODULE HAS FAILED 8 TIMES NOW, RENDERING THE POWER STEERING NON-FUNCTIONAL. THE RAM DEALERSHIP HAS VERIFIED THE COMPUTER SYSTEM CODE INDICATING THE FAILURE. THE TRUCK HAS 32,000 MILES AND RAM IS REFUSING TO REPLACE IT UNDER WARRANTY. THEY INSIST THAT IT MUST FAIL COMPLETELY BEFORE THEY WILL REPLACE IT. THIS IS CLEARLY A DEFECTIVE PART, AND IT IS CLEARLY A SAFETY ISSUE. RAM CUSTOMER SERVICE HAS ACKNOWLEDGED THAT IT IS A SAFETY ISSUE AND THAT THEY ARE POTENTIALLY ENDANGERING LIVES, AND YET THEY REFUSE TO DO THE WARRANTY WORK. I SEE OTHER REPORTS HERE OF THESE UNITS FAILING WHILE THE VEHICLE IS IN MOTION, CAUSING A CRASH. FOR RAM TO INSIST THAT IT FAILS COMPLETELY MEANS THEY ARE RISKING A CRASH TO SAVE A FEW DOLLARS ON WARRANTY WORK. I DON'T KNOW HOW THAT CAN EVEN BE LEGAL.
Steering, Suspension, Feb 14, 2017
THIS TRUCK WOBBLES AT SPEEDS OF 80 MILES PER HOUR.
Steering, Power train, Other or unspecified, Dec 23, 2016
TRANSMISSION WAS REPLACED DUE TO A MANUFACTURING DEFECT, NOT PART OF A RECALL, REAR MAIN SEAL WAS REPLACED, REAR DIFFERENTIAL SEAL WAS REPLACED, HIGH MOUNT BRAKE LIGHT WAS REPLACED DUE TO WATER LEAKING IN THE CAB. THERE IS A CHEMICAL SMELL COMING FROM ENGINE THRU VENTS. FRONT TIRES WEARING ON THE OUTSIDE MOST LIKELY THE TIE ROD DEFECT THAT THE DEALER WON'T ACKNOWLEDGE.
Steering, Aug 29, 2016, crash
TL* THE CONTACT OWNS A 2014 RAM 1500. WHILE THE VEHICLE WAS STOPPED AT A MEDIAN AND PROCEEDING TO MAKE A LEFT TURN, THE STEERING WHEEL SEIZED. THE VEHICLE DROVE INTO A DITCH. THE CONTACT STATED THAT THE STEERING WHEEL INDICATOR ILLUMINATED AFTER THE FAILURE OCCURRED. NO INJURIES WERE SUSTAINED AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE RACK AND PINION STEERING MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.
Steering, Exterior lighting, Air bags, Apr 29, 2016, crash
HEAD ON COLLISION, THAT CAUSED ENTIRE FRONT FRAME TO BE REPLACED AND AIR BAGS DID NOT DEPLOY.
Steering, Air bags, Mar 7, 2016
RECALL R23/15V-460 .THE DEALRE HAS NOT CHECKED IN 6 MONTHS THEY PUT ME ON A WAITING LIST ,ALSOR36/NHTSA 15V-459. BOB EDDY CHRYSLER JEEP DODGE RAM HAS NOT CALLED ME FOR RECALL IN 6 MONTHS . THEY TOOK MY MONEY PRETTY FAST.
Steering, Electrical system, Air bags, Dec 22, 2015
3 RECALLS, SIDE AIRBAG INFLATABLE CURTAIN, STEERING WHEEL WIRING, REPROGRAM OCCUPANT RESTRAINT CONTROL MODULE. CONTACTED LOCAL DEALER MONTHS AGO; SAID THEY WOULD CALL WITH AN APPOINTMENT TIME, AS SOON AS THEY RECEIVED THE PARTS, I'M STILL WAITING FOR THE CALL- DEALER WAS SCRANTON DODGE.
Steering, Nov 23, 2015, crash
WHILE DRIVING MY VEHICLE ON A LIMITED ACCESS HIGHWAY THE STEERING WHEEL SUDDENLY PULLED VIOLENTLY TO THE RIGHT. I WAS DRIVING IN THE RIGHT HAND LANE AND THE VEHICLE MADE A EXTREME TURN TO THE RIGHT STRIKING THE GUARDRAIL. THE VEHICLE THEN REBOUNDED OFF THE RAILING CAUSING THE REAR BUMPER TO STRIKE THE RAILING. THE VEHICLE THEN REBOUNDED INTO THE DRIVING LANES BEFORE I COULD REGAIN CONTROL. I THEN PULLED THE VEHICLE ONTO THE SHOULDER OF THE ROADWAY TO SURVEY DAMAGE. AT THAT TIME I NOTICED THE ELECTRONIC STABILITY CONTROL FAULT LIGHT WAS ILLUMINATED ON THE DASH. SINCE THIS WAS A ONE VEHICLE ACCIDENT WITH NO INJURIES I DID NOT CONTACT EMERGENCY SERVICES. AT THE TIME OF THE ACCIDENT I WAS DRIVING 60 MPH. THE POSTED SPEED LIMIT ON THE ROADWAY. ADDITIONALLY THERE WERE RAIN SHOWERS IN THE AREA AND THE ROADWAY WAS WET, THERE WAS NO POOLING OF WATER AT THE ACCIDENT SITE.THE TEMPERATURE WAS AROUND 50 DEGREES AND THE GROUND WAS WARM.
Steering, Electrical system, Air bags, Nov 16, 2015
TL* THE CONTACT OWNS A 2014 DODGE RAM 1500. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO A DEALER. AFTER THE VEHICLE RECEIVED THREE RECALL REPAIRS, IT BEGAN EXPERIENCING VARIOUS FAILURES. THE CONTACT INDICATED THAT THE DEALER WAS NOTIFIED MORE THAN FIVE TIMES AND REFUSED TO PROVIDE A REMEDY TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT THE INSTRUMENT CLUSTER FAILED TO WORK CAUSING VARIOUS WARNING INDICATORS TO RANDOMLY FLASH WHILE THE VEHICLE WAS IN OPERATION. THERE WAS ALSO A STEERING FAILURE IN WHICH THE CRUISE CONTROL FAILED TO WORK AND WATER ENTERED THE VEHICLE DUE TO THE SEALS NOT BEING CORRECTLY INSTALLED AFTER THE RECALL REPAIRS. THE CONTACT INDICATED THAT THE FAILURES WERE GETTING PROGRESSIVELY WORSE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE NHTSA CAMPAIGN NUMBERS WERE UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.
Steering, Power train, Oct 16, 2015
TL* THE CONTACT OWNS A 2014 DODGE RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V459000 (AIR BAGS), 15V460000 (AIR BAGS, SEAT BELTS), 15V534000 (AIR BAGS), AND 15V461000 (EQUIPMENT). THE PARTS WERE NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIRS FOR SEVERAL MONTHS. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT STATED THAT UPON SHIFTING GEARS, THE TRANSMISSION HESITATED TO CHANGE OVER AND THERE WAS AN ABNORMAL NOISE. THE CONTACT ALSO STATED THAT THE STEERING WHEEL DIFFICULT TO TURN. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Steering, Suspension, Oct 3, 2015
***BLF NOTE CALL CONSUMER TO GET MORE INFO*** IN MOTION A WOBBLE IN MOTION 40 MPH STEERING SHAKING FRONT END SHIMMING IN MOTION PULLED TO RIGHT IN STEERING THRU THE RIDE OF 1300 MILES. HIGHWAY AND MAIN ROAD DRIVING 2014 PULLED TO THE RIGHT ON A LONG TRIP AND 2015 WOBBLE DIMMING STEERING SHAKING ETC ON A LONG TRIP.
Steering, Power train, Service brakes, Sep 15, 2015
WHILE DRIVING TO WORK ON A SMOOTH STRAIGHT ROAD, THE EMERGENCY INFORMATION SCREEN IN MY GAUGE CLUSTER STARTED FLASHING AND STATED "SERVICE POWER STEERING" "SERVICE ELECTRONIC BRAKE SYSTEM" "SERVICE ELECTRONIC BRAKE CONTROLLER" "SERVICE TRANSMISSION" IT ALSO STATED TO NOT SHIFT TO PARK AS SHIFTING MAY BECOME INOPERABLE ONCE STOPPED. MY POWER STEERING WAS GONE, MY GAS PEDAL WAS INOPERABLE AND BRAKING WAS VERY WEAK. I HAD TO MUSCLE THE TRUCK TO THE SIDE OF THE ROAD AND SLOWLY COME TO A STOP AND SHIFTED INTO PARK. I TURNED THE KEY FOB TO OFF AND LET IT SIT FOR A FEW MINUTES. WHEN I TRIED TO RESTART THE VEHICLE IT WOULD NOT EVEN ATTEMPT TO TURN OVER. NOW, MY KEY FOB WAS ALSO STUCK IN THE IGNITION AND WOULD NOT TURN TO THE OFF POSITION TO REMOVE THE KEY. I CALLED CHRYSLER ROADSIDE ASSISTANCE AND SAT ON HOLD FOR 55 MINUTES BEFORE THE FIRST PERSON ANSWERED THE PHONE. AFTER 10-15 MIN WE HAD A TOW TRUCK SET UP BUT THAT WOULDN'T BE THERE FOR ANOTHER 75 MINUTES. SO FROM THE TIME I CALLED TO WHEN THE TOW TRUCK ACTUALLY ARRIVED IT WAS ALMOST 2.5 HOURS! GOOD THING IT WASN'T THE MIDDLE OF WINTER. THEY REPLACED THE IGNITION MODULE. THAT WASN'T THE PROBLEM. THEN THEY THOUGHT IT WAS THE BCM. THAT DIDN'T WORK AS THEY NOW "ONLY HAVE COMMUNICATION WITH HALF OF THE VEHICLE". I'M STILL NOT SURE WHAT THAT MEANS BUT THAT'S WHERE WE ARE AT DAY 7. I DO NOT WANT THIS VEHICLE BACK. I DO NOT FEEL SAFE DRIVING IT IF THE SERVICE DEPARTMENT HAS NO IDEA HOW TO PROPERLY FIX IT OR EVEN KNOW IF THEY HAVE PROPERLY FIXED IT WITH THEIR GUESS AND CHECK METHODS. IF I HAD BEEN TRAVELING AT HIGHER SPEEDS OR PULLING A TRAILER WHEN THIS HAPPENED, THE OUTCOME COULD HAVE BEEN DISASTEROUS! OR EVEN WORSE IF MY WIFE HAD BEEN DRIVING IN 4WD AND LOST POWER STEERING THERE IS NO WAY SHE COULD HAVE PULLED THE VEHICLE OVER SAFELY. HUGE SAFETY CONCERN THAT I WANT NO PART OF. THIS IS ON TOP OF THE 5+ RECALLS.
Steering, Sep 8, 2015
WHILE TURNING LEFT OR RIGHT AND ACCELRATING THERE IS A CLUNKING NOISE IN THE FRONT END. BROUGHT TO DEALER AND THEY SAID THE LOWER STEERING SHAFT WAS BAD AND WOULD BE REPAIRED FREE OF CHARGE SINCE IT WAS UNDER WARENTY . GOT A CALL 2 DAYS LATER AND WAS TOLD IT WAS THE UPPER SHAFT AND BEARING THAT NEEDED TO BE REPACED ALSO, SO NOW THEY HAVE MY CAR FOR 4 DAYS. I CALL ON DAY 5 AND THEY TELL ME IT WONT BE READY AND THEY WOULD CALL ME WHEN IT WAS SO I DO NOT HAVE MY TRUCK OVER THE LABOR DAY WEEKEND THEY ARE CLOSED MONDAY LABOR DAY. I CALL ON TUESDAY SEPT.8, 2015 AND AM TOLD THEY HAD TO ORDER AND WILL BE REPLACING THE RACK AND PINION SET UP IN THE STEERING . I DO NOT BELIVE THEY KNOW WHAT IS WRONG AND ARE GOING TO REPLACE ALL THE COMPONETS TILL THEY FIND THE SOURCE OF THE NOISE.
Steering, Suspension, Electronic stability control (ESC), Aug 19, 2015
I HAVE BROUGHT MY TRUCK BACK TO THE DEALERSHIP DUE TO A RATTLE IN MY STEERING WHEEL. THE RATTLE OCCURS WHEN TRAVELING FROM A STANDSTILL UP TO 30 MILES PER HOUR. THE DEALER WAS MADE AWARE OF THIS SITUATION THE WEEK THAT THE BOUGHT THE TRUCK. IT HAS BEEN BROUGHT BACK 5 TIMES, AND EACH TIME THEY ACKNOWLEDGED THAT THERE WAS AN ISSUE WITH MY STEERING SYSTEM. THEY STATED THAT THEY COULD HEAR THE RATTLE, AND WOULD FIX IT. THE FIRST 3 TIMES IT WAS BROUGHT TO THE DEALER, THEY SENT ME AWAY STATING THAT THEY CORRECTED THE ISSUE. ONCE I GOT BACK HOME, AND ENCOUNTERED BUMPY ROADS, THE RATTLE WAS STILL THERE. THE FOLLOWING 2 TIMES IT WAS AT THE DEALERSHIP, THEY SENT ME AWAY STATING THAT THEY WOULD NOT WORK ON MY VEHICLE ANY FURTHER BECAUSE THEY DID NOT KNOW WHAT WAS CAUSING THE RATTLE. THEY HAVE RESEATED BOTH THE PASSENGER SIDE AND DRIVERS SIDE AIR BAGS, THEY TIGHTENED A WIRE HARNESS ON MY STEERING COLUMN, THEN THEY REPLACED MY STEERING COLUMN COUPLING, AND FINALLY THEY REPLACED THE ENTIRE STEERING COLUMN. THEY HAVE NO IDEA WHAT THEY ARE TRYING TO FIX. THEY STATED TO ME THAT THE KNOW THERE IS AN ISSUE, BUT DO NOT KNOW WHAT IS CAUSING IT. THIS ISSUE COULD VERY WELL BE A SAFETY ISSUE, AS IT HAS TO DO WITH MY STEERING SYSTEM. MY VEHICLE HAS 5000 MILES ON IT, AND HAS BEEN BACK TO THE DEALER SHIP 5 TIMES. I HAVE OWNED THE VEHICLE FOR 5 MONTHS.
Steering, Suspension, Structure, Aug 4, 2015, crash
TRAVELING WEST ON I-4, ORLANDO, FL BETWEEN SAND LAKE ROAD AND EXIT TO 528E AT 1:25 PM IN LEFT HAND LANE. AS I ATTEMPTED TO CHANGE LANES TO THE RIGHT I ACCELERATED SLIGHTLY AND FELT A "THUMP" (THE ONLY WAY I CAN DESCRIBE IT) THROUGH THE STEERING WHEEL AND THE TRUCK SUDDENLY ACCELERATED AND FISH TAILED. I LOST CONTROL FOR THAT INSTANT AND MY TRUCK STRUCK THE VEHICLE TO MY LEFT IN THE REAR BY THE TAIL LIGHTS ON THE PASSENGER SIDE. I WAS ABLE TO REGAIN CONTROL OF MY TRUCK AND PULL TO THE SIDE OF THE ROAD AS DID THE OTHER VEHICLE. MY COMPLAINT CENTERS ON WHY THE TRUCK SUDDENLY ACCELERATED; WHAT WAS THE "THUMP" THAT I FELT; IS THERE A PROBLEM WITH THE TRANSMISSION (NEW DESIGN FOR 2014) AND THE REAR DIFFERENTIAL; WHAT WOULD CAUSE THIS SUDDEN ACCELERATION? HAVE THERE BEEN OTHER COMPLAINTS OF THIS NATURE ON THIS OR OTHER CHRYSLER MODELS? PLEASE RESPOND ASAP.
Steering, Power train, Service brakes, Jul 29, 2015
ON 13 MAY I WAS COMING TO A METERED LIGHT WHEN A LANE SPLITTER CAUSED ME TO HARD BRAKE TO AVOID THE SPLITTER. MY TRUCK, WITH NO PROMPTING FROM ME SHUT OFF. I WAS NEARLY REAR ENDED BY A SEMI BEHIND ME. ON 6 JUNE I WAS COMING TO A LIGHT AND NEARLY STOPPED AND MY TRUCK SHUT OFF. ON 7 JULY I WAS COMING TO A STOP AT A STOP LIGHT AND MY TRUCK SHUT OFF. EACH TIME THIS HAPPENS THE TRUCK TURNS OFF, THE TURN DIAL FLASHES "P" (AS IT IS CURRENTLY IN D). I PUT THE TRUCK IN P, TURN THE IGNITION BACK ON, PLACE TURN DIAL INTO D AND DRIVE. EACH TIME CARL BURGER DODGE SAYS THAT MY TRUCK DOESNT "CODE" AND THEY CANT RECREATE THE ISSUE. I PROVIDED THEM WITH VIDEO'S OF WHAT HAPPENS THAT I FOUND ON YOUTUBE AND THATS WHEN THEY STARTED A "STAR" CASE WITH CHRYSLER MAIN. MY CHRYSLER CUSTOMER CARE ASSISTANCE ADMITS THERE IS AN ISSUE SAYING "THE TECH'S ARE WORKING ON IT" BUT THEN SAYS THE BEST THEY CAN DO IS "GIVE ME 3 FREE YEARS OF OIL CHANGES". I AM A DISABLED VETERAN AND I HAVE REACHED LEMON LAW STATUS BUT CARL BURGER IS NOT DOING ANYTHING AND CHRYSLER SAYS ITS CARL BURGERS RESPONSIBILITY TO TAKE MY TRUCK BACK BUT CARL BURGER SAYS ITS CHRYSLERS. THIS TRUCK IS GOING TO GET ME KILLED. THERE IS ANOTHER REPORTED CASE IN CHULA VISTA, CA AND CHRYSLER ALSO GAVE THEM 3 FREE YEARS OF OIL CHANGES JUST LIKE THEY DID WITH ME. YOUR RECALL DIDNT INCLUDE THIS YEAR/MAKE AND MODEL AND IT CANT JUST BE MY TRUCK, THERE IS A DODGE FORUMN THAT HAS THIS ISSUE ON THE ENTIRE THREAD BUT SINCE NO CUSTOMERS VEHICLES "CODE" CHRYSLER IS KEEPING THIS QUIET, I THINK THEY REALLY HAVE NO IDEA WHAT IT IS. CARL BURGER SAYS THEY CANT KEEP TAKING MY TRUCK APART BUT "WE BELIEVE YOU". PLEASE LOOK INTO THIS.
Steering, Suspension, Wheels, Jul 28, 2015
I WAS DRIVING ALONG ON ROUTE 220 NEAR LOCK HAVEN PA IN WHICH THEY ARE DOING CONSTRUCTION THERE IS UNEVEN PAYMENT POT HOLES ETC I WAS DOING 45 MPH AT THE TIME DUE TO CONSTRUCTION ZONE WHEN I HIT A POT HOLE I HEARD A LOUD POP NOISE SO I IMMEDIATELY PULLED OVER LOOKED AT MY TRUCK DIDN'T SEE ANYTHING SO I CONTINUED DRIVING APON ARRIVING AT MY HOME TEN MILE UP THE ROAD I NOTICED STEERING WAS FUNNY ONCE IN MY DRIVEWAY I LOOKED OVER MY TRUCK AGAIN TO MY SURPRISE I FOUND A CRACK ON THE KNUCKLE AT THE UPPER BALL JOINT THE KNUCKLE HAD CRACKED RIGHT AT THE UPPER BALL JOINT ON THE CASTING SEAM I CALLED DEALERSHIP AND THEY SAID THEY HAVEN'T HEARD OF SUCH A THING AFTER HRS OF ARGUING WITH THEM TO FIX IT I HAD IT TOWED TO THE DEALERSHIP WHERE THEY HAD THE TRUCK FOR A WEEK AND TOLD ME IT WASN'T COVERED UNDER WARRANTY KEEP IN MIND I ONLY HAD THE TRUCK FOR 2-3 MONTHS AND IT SHOULD OF BEEN COVERED I KNOW DODGE HAS HAD ISSUES IN THE PAST WITH SUSPENSION PROBLEMS AND I FIND IT A GREAT CONCERN AS THIS COULD OF CAUSED A SERIOUS CRASH VERY DISAPPOINTED WITH DODGE AT THIS POINT I'D RATHER NOT EVEN KEEP THE TRUCK AS I FEEL IT'S NOT VERY SAFE
Steering, Suspension, Jul 27, 2015
I WAS DRIVING MY DODGE RAM 1500 FROM MILWAUKEE, WI TO MEMPHIS, TN ON A VACATION. WHILE DRIVING AT SPEEDS IN EXCESS OF 80 MPH, I NOTICED A LOT OF SHAKING AND VIBRATING FROM THE STEERING WHEEL THRU THE ENTIRE CAB OF THE TRUCK. I NOTICED THE SAME THING WHEN DRIVING BACK HOME FROM MEMPHIS. I HAD TAKEN MY TRUCK BACK TO THE DEALER AT AN EARLIER DATE, HOWEVER THE DEALERSHIP STATED THAT THEY DIDN'T NOTICE ANY VIBRATING WHEN THEY DROVE THE TRUCK. THEY DID SHARE THAT THEY COULD NOT DRIVE MY VEHICLE AT EXCESSIVE SPEEDS, HOWEVER GAVE ME THE SAME INFORMATION IN MY LATEST COMPLAINT ON 7/23/2015. I SHARED MY CONCERNS PRIOR TO HEARING ABOUT THE CURRENT RECALL ON DODGE RAM 1500 TRUCKS AND HOPE THAT MY VEHICLE DOESN'T HAVE ANY SAFETY ISSUES THAT COULD LEAD TO INJURY.
Steering, Air bags, Jul 10, 2015
TODAY IS JULY 10, 2015. THE VEHICLE IS 2014 DODGE RAM 1500 CREW CAB PICKUP PURCHASE NEW. ON THE STEERING WHEEL WHERE THE HORN AND AIRBAG ARE LOCATED THE SEAM CRACKED OR SEPARATED STARTING JUST BELOW THE LETTER "S" STAMPED ON IT FOR SRS AIRBAGS AND IF YOU ARE SITTING IN THE DRIVERS SEAT AND LOOKING AT THE WHEEL THE CRACK OR SEPARATION CONTINUES FROM THAT POINT AND RUNS STRAIGHT TO THE RIGHT AND UP TO THE END OF THE COVER FOR THE SRS AIRBAG IN THE STEERING WHEEL. WHEN THE HORN IS PRESSED THE CASING WHICH IS CRACKED OR SEPARATED SCRATCHES YOU OR YOUR FINGERS GET STUCK OR CAUGHT INSIDE THE OPENING. THE DEALER STATED THAT BECAUSE THE MILEAGE IS OVER THE 3 YEAR 36000 MILE WARRANTY IT WOULD NOT BE COVERED. HOWEVER, IF WE AGREED TO HAVE ADDITIONAL MAINTENANCE DONE TODAY UNRELATED TO THE FREE OIL CHANGE THEY WOULD COVER THE COST TO REPAIR THE DEFECT. PLEASE NOTE THE DEALER CONFIRMED IT WAS A MANUFACTURED DEFECT. I CONTACTED CHRYSLER AND FILED A COMPLAINT WITH THEM.
Steering, Suspension, May 11, 2015
I HAVE AN ALIGNMENT ISSUE WITH VEHICLE THAT IS CAUSING FEATHERING OF RIGHT FRONT TIRE THAT HAS NOT/CANNOT BE CORRECTED BY ALIGNMENT IN TWO ATTEMPTS TO DATE. DEALING WITH MANUFACTURER CUSTOMER CARE, MY ASSIGNED CASE NUMBER IS 26625890. MANUFACTURER HAS NOW SUGGESTED A ROAD FORCE BALANCE OF ALL FOUR TIRES, AFTER TWO ALIGNMENTS HAVE FAILED TO CORRECT FEATHERING PROBLEM. HAVE MONITORED HEAT BUILDUP ON THAT TIRE IN RELATION TO THE OTHER THREE AND FIND HEAT BUILDUP EXCEEDS 110 DEGREES ABOVE OTHER THREE. HAVE ALSO DISCOVERED THREE OTHER TRUCKS OF SAME MANUFACTURER, MODEL THAT ARE EXHIBITING SAME PROBLEM, ONE OWNER ALSO HAS OPEN CASE WITH CUSTOMER CARE AS WELL, HIS CASE NUMBER IS 26745473. WE BOTH SEEM TO BE GETTING NOTHING BUT LIP SERVICE FROM DEALERS AND NOT MUCH MORE FROM MANUFACTURER, WITH NO SINCERE EFFORT TO GET TO ROOT CAUSE OF PROBLEM. I BELIEVE THAT THIS CONDITION EXTENDS TO MORE TRUCKS THAN MINE, AND WARRANTS FURTHER INVESTIGATION. IT APPEARS BASED ON MY DEALINGS WITH MANUFACTURER AND DEALERS THAT THEY ARE NOT ONLY UNABLE TO CORRECT PROBLEM, I THINK THEY ARE UNAWARE THAT A PROBLEM EVEN EXISTS. MY CONCERN ON THIS ISSUE IS SAFETY RELATED, HAVING A FEAR OF A CATASTROPHIC TIRE FAILURE, DUE TO HEAT AND TIRE PRESSURE BUILD UP, AS WELL AS FEATHERING AS INDICATION OF A SUSPENSION PROBLEM. THIS ISSUE CAUSING ABNORMAL FORCES BEING APPLIED TO RIGHT FRONT TIRE. I HAVE ALL ALIGNMENT RECORDS AND DEALER SERVICE ORDERS AVAILABLE FOR YOUR REVIEW. I HAVE CONTACTED YOU IN COMPLIANCE WITH MANUFACTURER RECOMMENDATIONS FOUND IN LEMON LAW AND OWNERS BOOKLETS PROVIDED BY MANUFACTURER.
Steering, Feb 24, 2015
RANDOMLY THE POWER STEERING WILL GO OUT. DIFFICULT TO TURN AND CONTROL VEHICLE WHILE EXECUTING A TURN. *JS