2017 Ram 1500
Problems, recalls and owner-reported issues
Steering is the leading concern among 880 owner complaints filed for this model year. This is the 6th highest complaint count among 17 1500 model years with reports.
Of the 2017 reports, 80 involved a crash and 16 involved a fire. 77 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, side/window, curtain, inflatorJan 16, 2025
Chrysler (FCA US, LLC) is recalling certain 2016-2019 Ram 3500, Ram 1500, 2016-2020 Ram 2500, and 2016 Ram 3500 Cab Chassis vehicles. The right and left side curtain air bag inflators may rupture due to a manufacturing defect.
An inflator rupture may result in sharp metal fragments striking occupants, resulting in injury.
Dealers will replace one or both side curtain air bags, as necessary, free of charge. Owner notification letters were mailed February 13, 2025. Owners may contact FCA customer service at 1-800-853-1403. FCA's numbers for this recall are 05C, 09C, and 10C.
Campaign 25V010000 on NHTSA.gov
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Air bags, side/window, curtain, inflatorAug 12, 2021
Chrysler (FCA US, LLC) is recalling certain 2015-2020 Ram 1500 Classic, 2015-2016 Ram 3500, and Ram 2500 vehicles, and 2016 Ram 3500 Cab Chassis with a gross vehicle weight rating less than 10,000 lbs. The side air bag inflatable curtain (SABIC) inflator end cap may detach from the inflator, or the inflator sidewall may rupture.
A separated inflator end cap or inflator rupture can allow compressed gas to escape, resulting in the end cap or other components being propelled into the vehicle, increasing the risk of injury or crash.
Dealers will inspect and replace as necessary, the SABIC assemblies, free of charge. Interim owner notification letters were mailed on October 4, 2021. Owner notification letters were mailed on May 26, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Y55.
Campaign 21V632000 on NHTSA.gov
Engine and engine cooling, engine, dieselAug 13, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.
Campaign 20V475000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Oct 24, 2019
Chrysler (FCA US LLC) is recalling certain 2014-2019 Ram 1500 and 1500 Classic Pickup trucks equipped with 3.0L Eco Diesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
Chrysler will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. The recall began April 16, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is VB1.
Campaign 19V757000 on NHTSA.gov
Latches/locks/linkages, tailgate, latchMay 9, 2019
Chrysler (FCA US LLC) is recalling certain 2015-2017 Ram 1500, 2500 and 3500 pickup trucks equipped with an 8 foot bed and a power locking tailgate. Chrysler is also recalling all 2013-2014 and 2018 Ram 1500, 2500 and 3500 pickup trucks built before April 1, 2018 with a 6 or 8 foot bed and a power locking tailgate. On August 29, 2019 Chrysler expanded the recall to include an additional 693,128 model year 2013-2014 Ram 1500, 2500 and 3500 pickup trucks. The tailgate actuator limiter tab may fracture and cause the tailgate to unlatch and open while driving.
If the tailgate opens while the vehicle is being driven, cargo may fall out the vehicle and create a road hazard, increasing the risk of crash.
Chrysler will notify owners, and dealers will repair the tailgate latch, free of charge. The recall began May 23, 2019. Chrysler is expected to notify owners of the expanded population on October 18, 2019. Owners may contact FCA US customer service at 1-800-853-1403. FCA US's number for this recall is V44. Note: 2015-2017 MY Ram 1500 pickup trucks with truck beds other than 8 foot, are currently covered under NHTSA recall 18V-486 for this issue.
Campaign 19V347000 on NHTSA.gov
Structure, body, tailgateJul 27, 2018
Chrysler (FCA US LLC) is recalling certain 2015-2017 RAM 1500, 2500, and 3500 pickup trucks equipped with a power locking tailgate and either a 5 foot, 7 inch or 6 foot, 4 inch bed. The tailgate actuator limiter tab may fracture and cause the tailgate to unlatch and open while driving.
If the tailgate latch releases and the tailgate opens while driving, cargo may fall out, creating a road hazard and increasing the risk of a crash.
Chrysler will notify owners, and dealers will repair the vehicle, free of charge. The recall began September 17, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U74.
Campaign 18V486000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Power train, automatic transmissionFeb 8, 2018
Chrysler (FCA US LLC) is recalling certain 2017-2018 RAM 1500, 2500, 3500, 3500 Cab Chassis, 4500 Cab Chassis, and 5500 Cab Chassis vehicles, all equipped with a column shifter. Pushing the brake pedal for prolonged periods when the vehicle is running and in PARK may cause the Brake Transmission Shift Interlock (BTSI) pin to stick in the open position. With the pin in the open position, the transmission can be shifted out of PARK into any gear without pushing the brake pedal or having the key in the ignition.
Being able to shift the transmission without pushing the brake pedal and/or without a key in the ignition can increase the risk of an unintended vehicle rollaway that may result in personal injury or a crash.
Chrysler will notify owners and dealers will update the Body Control Module software. Dealers will also test the BTSI operation, replacing the solenoid as necessary. The recall began February 26, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U11.
Campaign 18V100000 on NHTSA.gov
Power train, automatic transmission, lever and linkage, column shiftDec 20, 2017
Chrysler (FCA US LLC) is recalling certain 2016-2017 Ram 3500 Cab Chassis with a Gross Vehicle Weight Rating (GVWR) of less than 10,000 lbs, 2011-2017 Ram 3500, 4500 and 5500 Cab Chassis vehicles, 2009-2017 Ram 1500 and 2010-2017 Ram 2500 and 3500 pickup trucks, all equipped with a column shifter. Pushing the brake pedal for prolonged periods when the vehicle is running and in PARK may cause the Brake Transmission Shift Interlock (BTSI) pin to stick in the open position. With the pin in the open position, the transmission can be shifted out of PARK into any gear without pushing the brake pedal or having the key in the ignition.
Being able to shift the transmission without pushing the brake pedal and/or without a key in the ignition can increase the risk of an unintended vehicle rollaway that may result in personal injury or a crash.
Chrysler will notify owners, and dealers will update the vehicle software, inspect the BTSI, and, as necessary, replace it, free of charge. The recall began February 26, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T79.
Campaign 17V821000 on NHTSA.gov
Fuel system, gasoline, storage, tank assemblyJul 7, 2017
Chrysler (FCA US LLC) is recalling certain 2017 Ram 1500 trucks. The fuel tanks in the affected vehicles may have a broken fuel tank control valve which might leak fuel if the vehicle were to become inverted. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 301, "Fuel System Integrity."
In the event of a rollover crash, leaking fuel in the presence of an ignition source can increase the risk of a fire.
Chrysler will notify owners, and dealers will replace the fuel tanks, free of charge. The recall began on August 10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T45.
Campaign 17V434000 on NHTSA.gov
Power train, driveline, differential unitMar 23, 2017
Chrysler (FCA US LLC) is recalling certain 2016-2017 Ram 1500 trucks. The differential pin retaining screw may come loose while driving, potentially causing the differential to break or lock up.
A broken or locked up differential may result in a loss of motive power and possibly a loss of vehicle control. Either scenario increases the risk of a crash.
Chrysler will notify owners, and dealers will inspect and replace the differential retaining pin, free of charge. The recall began April 24, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T20.
Campaign 17V198000 on NHTSA.gov
Representative owner complaints
880 reports, newest first.
Suspension, Oct 8, 2019
TL* THE CONTACT OWNS A 2017 RAM 1500. WHILE THE CONTACT'S HUSBAND WAS DRIVING 50 MPH, THE VEHICLE EXPERIENCED THE "DEATH WOBBLE" AND SHOOK VIOLENTLY. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE FAILED TO ACCELERATE MORE THAN 60 MPH. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO MAZDA OF MESQUITE (LOCATED AT 15900 LYNDON B JOHNSON FWY, MESQUITE, TX 75150, (972) 686-6200), BUT THE FAILURE WAS UNABLE TO BE DUPLICATED. THE DEALER REPLACED ALL FOUR TIRES, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 42,000.
Engine, Oct 7, 2019
TL* THE CONTACT OWNS A 2017 RAM 1500. WHILE DRIVING 70 MPH, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED AND THE VEHICLE FAILED TO ACCELERATE PAST 30 MPH. TRI-LIVES MOTORS (180 STATE HWY F, BRANSON, MO 65616, (417) 334-7543) DIAGNOSED THE VEHICLE AND FOUND CODE NUMBERS: P0299 (SUPERCHARGER UNDERBOOST) AND P2459 (DIESEL PARTICULATE FILTER REGENERATION FREQUENCY). THE CODES WERE RESET AND THE MASTER AIR FLOW WAS REPLACED. THE CONTACT WAS INFORMED TO DRIVE THE VEHICLE. AFTER DRIVING 100 MILES, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT CALLED THE SAME DEALER AND WAS INFORMED TO DRIVE THE VEHICLE AND TAKE IT TO A NEARBY DEALER IF IT LOST POWER. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER FOR DIAGNOSTIC TESTING AND THE SAME CODES APPEARED. THE TECHNICIAN RESET THE CODE AND INFORMED THE CONTACT THAT THERE WAS NO REMEDY. THE VEHICLE WAS TAKEN TO CORWIN DODGE OF SPRINGFIELD (LOCATED AT 1025 W SUNSHINE ST, SPRINGFIELD, MO 65807, (417) 862-9272) FOR A BUYBACK. A MASTER AIR SENSOR WAS REPLACED, BUT THE VEHICLE WAS STILL NOT REPAIRED AND REMAINED AT THE DEALER. THE CONTACT STATED THAT THE FAILURE RECURRED EVERY MONTH SINCE THE VEHICLE WAS PURCHASED. THE VEHICLE WAS TAKEN TO SEVERAL UNKNOWN DEALERS IN DIFFERENT STATES WHERE THE CODES WERE RESET; HOWEVER, THE FAILURE CONTINUED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: 58629945. THE APPROXIMATE FAILURE MILEAGE WAS 155,000.
Power train, Other or unspecified, Engine, Oct 3, 2019
MY TRUCK HAS A MANUFACTURING DATE OF 11/17 AND ONLY HAS 37K MILES ON THE TRUCK. RANDOMLY MY TRUCK WENT INTO A "LIMP MODE" AND A CHECK ENGINE LIGHT FOR ELECTRONIC THROTTLE CONTROL SERVICE LIGHT CAME ON. I WAS DRIVING DOWN UNIVERSITY DRIVE IN HUNTSVILLE, AL AT ROUGHLY 45MPH ACCELERATING UP A SMALL INCLINE. THE 'LIMP MODE' IS EXTREMELY UNSAFE AND RESTRICTS THE ABILITY TO ACCELERATE OR DRIVE AT A NORMAL PACE. HAD THIS HAPPENED ON THE HIGHWAY OR PULLING OUT (WHAT WOULD NORMALLY BE SAFE) INTO TRAFFIC AND MY ABILITY TO ACCELERATE WAS EFFECTED IT COULD HAVE CAUSED SERIOUS SAFETY CONCERNS. I TAKE MY 13-WEEK OLD DAUGHTER TO AND FROM DAYCARE IN THIS TRUCK AND IT HAS BECOME UNSAFE. WHEN TAKEN TO THE DEALER, THEY ORIGINALLY NOTATED THAT IT WAS JUST A SOFTWARE UPDATE. I LATE GET A CALL THAT THE EGR COOLER HAD GONE OUT, BUT WOULD NOT BE COVERED UNDER WARRANTY. THE SERVICE ADVISOR TOLD ME THEY HAD 6 OTHER ECODIESEL VEHICLES IN FOR THE SAME ISSUE IN THE LAST WEEK. I CALLED THE DEALER I BOUGHT IT FROM AND THEY HAD ONE IN THE SHOP IN FOR THE SAME EXACT PROBLEM. I THEN STARTED DOING RESEARCH AND FOUND THAT THE EGR COOLER IS A HUGE ISSUE FOR THESE TRUCKS AND FCA REFUSES TO ADDRESS IT. I CALLED THE FCA AND THEY EVENTUALLY AGREED TO REPLACE THE TRUCK ON 'GOOD WILL' AFTER I PAID A DEDUCTIBLE. FCA NEEDS TO PUT A RECALL ON THESE VEHICLES AND FIX THE EGR ISSUES. NOW THERE ARE REPORTS THAT THE VALVES ARE STICKING AND CAUSING THE EGR TO CAUSE A FIRE. PURCHASING DEALER: UNIVERSITY CDJR IN ROME, GA SERVICING DEALER: LANDERS MCLARTY CDJR IN HUNTSVILLE, AL
Steering, Engine, Sep 30, 2019
NOTICED AT 40K MILES THERE IS ISSUE WITH TIE ROD ENDS JOINTS BECOME LOOSE MAY CAUSE ACCIDENT REPORTED THIS TO A DEALERSHIP THEY TRYING TO BRUSH ME OFF BS THAT THERE IS ISSUE WITH ROCKERS AND LIFTERS IN THE ENGINE AND EXHAUST MANIFOLD STUDS ARE SNAPPING CAUSING EXHAUST TO LEAK AND BECOME LOUDER THAT'S A EMISSION ISSUE ALSO
Engine, Sep 26, 2019
WHEN THE VEHICLE IS COLD THE ENGINE HAS A SIGNIFICANT POWER LAG AND 'DEAD PEDAL' WHEN YOU ACCELERATE FROM A STOP. IT CREATES A SIGNIFICANT RISK AS THERE IS NO POWER TO ACCELERATE AND AVOID ONCOMING CARS OR DANGEROUS SITUATIONS. OVEN WHEN PEDAL IS ALL THE WAY DEPRESSED THE VEHICLE FAILS TO ACCELERATE.
Structure, Sep 24, 2019
CARGO BOX LATCH AREA CRACKING ON LEFT SIDE LID..NOTICED WHILE TRAVELING NOT BEING USED. {RAM BOX}
Steering, Sep 22, 2019
I WAS TAKING A CORNER AT ABOUT 20 MPH AND THE POWER STEERING GAVE OUT CAUSING ME TO ALMOST CRASH THE VEHICLE, A COUPLE MUNUTES LATER IT CAME BACK ON FOR A LITTLE WHILE, AND THEN THE NEXT TIME I STARTED UP THE TRUCK IT HAD NO POWER STEERING AT ALL. NOW WAITING TO GET IT INTO DODGE FOR REPAIRS.
Steering, Electrical system, Other or unspecified, Sep 21, 2019, crash
YEAH I STARTED WITH THE SCREENS IN MY DASH GOING DARK THEY COULD NOT FIGURE OUT WHAT THE ISSUE WAS SO NOW IT'S GOTTEN TO WHERE THE WHOLE DASHBOARD AND THE WHOLE EVERYTHING DIES OR SHUTS DOWN. THE ENGINE SHUTS OFF THE FRONT OF THE VEHICLE DROPS DOWN AS IF YOU'RE SLAMMED ON YOUR BREAKS YOU CAN FEEL THE PULL THE TRANSMISSION AS IF THAT'S WHAT'S SLOWING ME DOWN. THEN IT HITS RIGHT BACK WITHIN SECONDS IN THE WHOLE VEHICLE ALL THE LIGHTS COME ON EVERYTHING EVERYTHING I'M SO BRIGHT IT ALMOST BLIND YOU AND THEN ALL SUDDEN EVERYTHING CALM DOWN YOU'RE BACK TO NORMAL IN THE PICTURE I SENT IS WHAT THE SCREENS LOOK LIKE AFTERWARDS IT LOOKS LIKE WELL YOU'LL SEE.DOESN'T MATTER WHAT SPEED WHAT AREA ROAD CONDITIONS IT JUST HAPPENS RANDOM INTERVALS. WHAT IS THE SCARE ME THE MOST ARE AT 70 MILES AN HOUR YOU HAVE NO POWER NO NOTHING TO START LOCKING UP AND STARTS BACK UP IT HAS SOMETHING TO DO WITH THE SENSORS THEY DON'T KNOW EXACTLY WHAT IT IS BUT I CAN'T GET IT FIXED. IT'S ABOUT THE SCARIEST THING HAVING YOUR VEHICLE SHUT DOWN AT 60 TO 70 MILES AN HOUR QUITE OFTEN. I'VE TALK TO OTHER PEOPLE WITH THE SAME CONDITION. IT'S OVER THE THREE YEARS HAS GOTTEN PROGRESSIVELY WORSE AND THEY WILL NOT DO ANYTHING ABOUT IT. AND THEY DO KNOW THAT IT IS AN ISSUE BECAUSE THEY HAVE AN UPDATE FOR SOME OF THE ISSUES SO THEY ARE AWARE OF THIS ALLOWING PEOPLE TO DIE OUT THERE.
Engine, Sep 19, 2019
AFTER ECM REFLASH, NOW THE VEHICLE WILL NOT ACCELERATE FOR 3 SECONDS WITH ENGINE COLD. NO POWER UNTIL DELAY TIME HAS PASSED THEN ITLL ACCEL. ONCE ENGINE IS AT OPERATING TEMP IT DRIVES NORMALLY. THIS ONLY STARTED SINCE THE LATEST ECM AND TCM REFLASHES WERE PERFORMED.
Steering, Electrical system, Engine, Sep 17, 2019
TRUCK STILL UNDER WARENTY HAS LESS THAN 13,000 MILES. 7 DIFFERENT TIMES CAR WON'T START. HAVE HAD TO GET IT TOWED TO DEALERSHIP 3-4 TIMES. EACH TIME IT'S REPAIRED A DIFFERENT ELECTRICAL COMPUTER CODE IS STATED AS THE PROBLEM. THIS HAS HAPPENED IN PARKING LOTS, OUR DRIVEWAY AND AT A LIGHT (CAR WOULD NOT GO)! VERY DANGEROUS . STARTED TO HAPPEN 3 MONTHS AFTER WE BOUGHT THE TRUCK. HAPPENS EVERY 30-60 DAYS.
Air bags, Sep 17, 2019, crash
TL* THE CONTACT OWNED A 2017 RAM 1500. WHILE DRIVING APPROXIMATELY 60 MPH, ANOTHER VEHICLE CRASHED INTO THE FRONT DRIVER'S AND REAR DRIVER'S DOORS OF THE CONTACT'S VEHICLE. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT'S HEAD SLAMMED INTO THE DRIVER'S SIDE WINDOW AND CAUSED A CONCUSSION. BOTH THE CONTACT AND HIS WIFE, WHO WAS SEATED IN THE FRONT PASSENGER SEAT, SUSTAINED GENERAL BODY SORENESS AND WERE DRIVEN TO THE EMERGENCY ROOM. A POLICE REPORT WAS FILED. THE CONTACT'S VEHICLE WAS TOTALED AND TOWED TO A TOW YARD. THE CONTACT CALLED FIRST CHRYSLER DODGE JEEP RAM AT 833-857-9898 (LOCATED AT 280 E. WASHINGTON STREET, NORTH ATTLEBORO, MA 02760) AND WAS REFERRED TO THE MANUFACTURER TO FILE A COMPLAINT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED AN INVESTIGATION. THE CONTACT WAS PROVIDED A CASE NUMBER. THE CONTACT LATER RECEIVED A LETTER FROM THE MANUFACTURER, STATING THAT THE CONTACT'S VEHICLE DID NOT SUSTAIN ENOUGH MOMENTUM FOR THE AIR BAGS TO DEPLOY. THE FAILURE MILEAGE WAS 20,807. *DT *AS
Power train, Service brakes, Engine, Sep 17, 2019
CONCERN #1: INTERMITTENTLY, UPON INITIAL START UP, THE ENGINE MAKES A LOUD CLATTERING NOISE AS IF IT HAS NO OIL IN IT. THE DEALERSHIP WAS ABLE TO DUPLICATE THE CONCERN ONCE BUT IT IS NOT BAD ENOUGH TO REPAIR. CONCERN #2: WHILE COMING TO A SLOW ROLLING STOP (AS IF COMING TO A KNOWN STOP SIGN) THERE IS A HARD BANG/CLUNK JUST BEFORE GETTING TO A COMPLETE STOP, IT FEELS LIKE YOU ARE BEING HIT IN THE REAR BY ANOTHER CAR. AS YOU SLOWLY ACCELERATE IT BANGS/CLUNKS AGAIN HARD. THE BANG CAN BE FELT AND HEARD, AND ONLY HAPPENS ON SLOW STOPS, NOT WHEN YOU HAVE TO STOP QUICKLY. THE VEHICLE IS CURRENTLY AT THE DEALERSHIP FOR THE THIRD TIME REGARDING THIS SAME CONCERN. THE DEALERSHIP REPROGRAMMED THE TRANSMISSION AND A TRANSMISSION VALVE BODY WAS REPLACED BUT IT HAS NOT FIXED THE CONCERN. THIS BANG IS SO BAD THAT IT IS HARD THAT I FEAR DRIVING IT IN STOP AND GO TRAFFIC.
Suspension, Power train, Sep 11, 2019
CONSTANT VIBRATING AND SHAKING FROM THE REAR END OF THE TRUCK THAT CAN'T SEEM TO BE FIXED! WAS AT SPEEDS ABOVE 65MPH. NOW IT'S ALL SPEEDS!
Engine, Sep 11, 2019
TIMING COVER OIL LEAK. TIMING COVER LEAKED OIL EVEN AFTER MULTI ATTEMPTS TO CORRECT PROBLEM. THEIR SOLUTION IS TO PUT MORE RTV ON THE TIMING COVER AND REASSEMBLE. DOES NOT FIX PROBLEM.
Power train, Sep 10, 2019
EVERY ONCE IN A WHILE, WHEN I CHANGE GEARS, IT WILL NOT GO IN, IT WILL JUST FLASH. I SO FAR, CAN CHANGE TO ANOTHER SELECTION, SUCH AS DRIVE AND THE VEHICLE WILL MOVE. THIS HAPPENED ONCE IN MY DRIVEWAY, TRIED NUMEROUS THINGS AND WOULD NOT WORK IN REVERSE. I CALLED DEALER AND THEY TOLD ME TO BRING IT IN. THEY HAD IT TOWED. AFTER ARRIVAL, IT WORKED. I WENT ONLINE AND DISCOVERED NUMEROUS ENTRIES FROM PEOPLE AS FAR BACK AS 2013, WHO HAVE EXPERIENCED THE SAME PROBLEM, SOME TIMES IN DRIVE AND SOMETIMES IN REVERSE, LIKE MINE. SOME SAID THEY WERE DRIVING AND AT A STOPLIGHT. THE SECOND TIME IT HAPPENED TO ME WAS AT THE GROCERY STORE PARKING LOT, I WAS PULLING INTO A PARKING SPOT, STOPPED TO BACK UP AND STRAIGHTEN OUT, PUT IT IN REVERSE, ALL IT WOULD IS FLASH. TIED UP THE PARKING LOT FOR APPROXIMATELY 40 MINUTES. FINALLY IT WORKED.
Service brakes, Sep 6, 2019
SEVERE BRAKING ISSUE - WHEN IDLING DOWNHILL AND IN GEAR ("DRIVE") VEHICLE CANNOT BE STOPPED/BRAKES DO NOT HOLD. HIGHER SPEEDS (NOT ATTEMPTED) WOULD LIKELY BE A DISASTER. IN THE ATTACHED PHOTO I AM COMING DOWN OUR DRIVEWAY IDLING IN GEAR ("DRIVE") WITH BRAKES MASHED TO THE FLOOR (FULL TRAVEL) AND VEHICLE CONTINUES ROLLING FORWARD/CANNOT BE STOPPED. TRUCK IS CARRYING VERY LIGHT LOAD IN THE BED AND ONLY 1 PERSON (THE DRIVER). I DON'T KNOW IF THIS LACK OF BRAKING IS CAUSED BY THE STEEP PITCH OR SIMPLY INADEQUATE BRAKES BUT WHATEVER THE CAUSE THE VEHICLE CANNOT BE CONTROLLED. THIS IS AN EXTREME SAFETY ISSUE. ADDITIONAL INFO CAN BE FOUND ON MY POST HERE: HTTPS://WWW.RAMFORUM.COM/THREADS/WHITE-KNUCKLE-MOMENT-STEEP-DRIVEWAY-HARD-BRAKES-NOT-STOPPING.128905/PAGE-3#POST-1872457
Structure, Seats, Aug 22, 2019
NOTICED A SMELL FOR A FEW MONTHS NOW CONSISTENT WITH WET AND MOLDY CARPET AFTER IT RAINS. I NOTICED UNDER MY BACK SEATS IN THE STORAGE COMPARTMENT THAT THERE WAS STAGNANT WATER PUDDLING UP. BROUGHT MY VEHICLE TO A MECHANIC SHOP IN CORAL SPRINGS ( DR. BRAKES W/ MIKE.) AND HAD THE VEHICLE DIAGNOSED FOR A FEE. FOUND OUT THAT THE REAR GLASS WITH THE OPERABLE WINDOW WAS LEAKING DOWN THE PASSENGERS SIDE, WETTING THE BACK INSULATION GOING DOWN TO THE CARPET FLOORING, AND FINALLY INTO THE STORAGE COMPARTMENTS. I CALLED COOPERATE IN REGARDS TO THIS ISSUE AND THE FIRST REP WAS PROFESSIONAL AND ASSISTED ME WITH A "GOOD WILL" CLAIM BEING THAT THIS IS MY FIRST DODGE VEHICLE AND EVEN INSISTED ON MY BROTHER PURCHASING ONE (WHICH HE DID, 2019 RAM SPORT ORANGE IN COLOR).THE REP HELPED ME SCHEDULE AN APPOINTMENT FOR THE VEHICLE TO BE DIAGNOSED AND REPAIRED. WHEN I GET TO THE ARRIGO DODGE, CHRYSLER, JEEP IN TAMARAC FL FOR MY APPOINTMENT ON THURSDAY AUG. 22, 2019, MY SERVICE PROFESSIONAL TERRI, CLAIMED THAT THE CASE WAS OPENED AND CLOSED THAT 2 DAYS BEFORE ON TUESDAY AND HE DIDN'T KNOW WHY BUT SHE ASKED HER DIRECTOR OF THE SERVICE DEPARTMENT IS THEY'RE WERE ANYTHING ELSE AND HE TOLD HER NO AND WALKED AWAY FROM ME. CALLED CORP AGAIN, SPOKE TO TRAVIAN, WHO WAS VERY UNPROFESSIONAL AND ENDED UP WITH ME ON HOLD FOR 11MINS ONLY TO HANG OP ON ME INSTEAD OF TRANSFERRING ME TO SOMEONE ELSE. THIS IS A VERY UNPROFESSIONAL COOPERATE OPERATION AND FROM SOMEONE TELLING YOU ONE THING AND CHANGING THEIR MIND WITH OUT ANY CONSIDERATION FOR ME AS THE VEHICLE OWNER ASKING FOR HELP WITH A SITUATION THAT HAD NOTHING TO DO WITH ME, NOR THE TIME I TOOK OFF FROM MY JOB TO GET TO THE DEALERSHIP. THIS SITUATION MAKES ME VERY UNHAPPY TO HAVE PURCHASED A 2017 DODGE RAM, CREW CAB, BIG HORN IF I HAD ANY IDEA CUSTOMER SERVICE WOULD TREAT ME THIS WAY, I WOULD OF WENT TO RICK CASE, WHERE THEY CARE FOR CUSTOMERS.
Electrical system, Aug 18, 2019
DOOR LOCKS - VIDEO RECORDED PROBLEM SENT TO DEALER - A FEW MONTHS AGO DEALER COULD NOT REPLICATE THE PROBLEM DOORS NOT UNLOCKING OR LOCKING WITH FOB OR DOOR SWITCHES. SINCE THEN OCCURRED NUMEROUS TIMES, BUT DID NOT WANT ANOTHER FRUITLESS TRIP TO THE DEALER. ON AND OFF NOW THE DOORS WILL NOT UNLOCK WITH FOB OR HAND DOOR SENSOR. AFTER A FEW MINUTES THE DOOR WILL UNLOCK ALLOWING ACCESS.
Fuel/propulsion system, Aug 17, 2019
AFTER FILLING UP THE GAS TANK TO FULL, ENGINE LIGHT COMES OUT, ECO STOPS WORKING AND FUEL GAUGE GOES CRAZY BY GOING DOWN TO EMPTY AND BACK TO FULL
Seat belts, Structure, Aug 9, 2019
U53 OCCUPANT RESTRAINT CONTROL MODULE & U74 2015 - 2017 TAILGATE LATCH. FOR THE U74, I HAVE BEEN ATTEMPTING FOR OVER A YEAR NOW TO GET FIXED, AND THE LOCAL DEALERS DO NOT ASSIST STATING PARTS NOT AVAILABLE. THE LARGER CONCERN IS THE NEW U53 SEAT BELT SAFETY ISSUE. I HAVE TRIED THROUGH MULTIPLE LOCAL DEALERS IN SAN ANTONIO TX, AND CHRYSLER CORP TO GET ASSISTANCE, AND I AM BEING MET WITH NO HELP. I AM HIGHLY CONCERNED AT THE SAFETY ISSUES AND THE MFR IS NOT HELPING. ONE DEALER EVEN STATED MY VIN DIDN'T HAVE THE RECALL WHEN I HAVE A VEHICLE REPORT EMAIL, SENT MONTHLY FROM MFR, THAT REFLECTS THE RECALL.
Engine, Fuel/propulsion system, Aug 8, 2019
FUEL SENSOR HAS FAILED AT 42000 MILES WHILE IN MOTION. LIFTERS HAVE MADE BAD NOISE SINCE NEW, DEALERSHIP HAS REPLACE LIFTERS BUT NOISE IS STILL THERE INTERMITTENTLY WHILE SITTING STILL ON START UP
Engine, Jul 24, 2019
TL* THE CONTACT OWNS A 2017 RAM 1500. WHILE DRIVING 55 MPH, THE VEHICLE BEGAN TO HESITATE AND LOSE POWER. IN ADDITION, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT WAS ABLE TO PARK ON THE SIDE OF THE ROAD AND RESTART THE VEHICLE WITHOUT AN ISSUE. THE CONTACT CALLED MULTIPLE UNKNOWN LOCAL DEALERS REGARDING THE FAILURE AND WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 252,000.
Fuel/propulsion system, Jul 17, 2019
FUEL NOZZLE GETS STUCK WHEN FILLING UP AT GAS STATIONS. I'VE HAD THIS TRUCK A YEAR AND A HALF NOW AND IT'S SO FRUSTRATING. CANNOT GO TO COSTCO AS IT GETS STUCK AND CONSTANTLY CLICKS OFF, 10 GALLONS AFTER THIRTY MINUTES! ON ANOTHER INSTANCE THE ATTENDANT HAD TO COME OUT WITH A SCREWDRIVER AND PRY UP THE NOZZLE AND YANK IT OUT! ON A NEW TRUCK? SERIOUSLY! IT'S A DOCUMENTED ISSUE ALL OVER THE INTERNET, FCA MADE THE FUEL ANGLE TOO STEEP AND NOT ENOUGH ROOM TO ADJUST ONCE IT'S IN THE NECK. I NOW HAVE TO BARELY INSERT THE NOZZLE SO IT DOESN'T CLICK IN OR SEAL AGAINST THE FILLER NECK, BYPASSING THE EPA CONTROLS AND HOLD IT SO IT WON'T GET STUCK OR CLICK OFF! SO IN ESSENCE TO FUEL UP I HAVE TO POLLUTE MORE, STUPID! IF IN DOUBT CHECK THE INTERNET FOR RAM OWNERS FORUMS, IT'S ALL OVER THE PLACE.
Steering, Air bags, Service brakes, Jul 15, 2019, crash
TL* THE CONTACT OWNS A 2017 RAM 1500. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE DRIVER SUDDENLY SWERVED TO THE LEFT AND PRESSED THE BRAKE PEDAL TO AVOID A COLLISION BUT THE VEHICLE SPEED AND ERRONEOUSLY ACCELERATED FASTER CAUSING THE DRIVER TO LOSE CONTROL AND CRASHED INTO TREE. DURING THE CRASH, THE FRONT END OF THE VEHICLE WAS SEVERELY DAMAGED BUT THE AIR BAGS DID NOT DEPLOY. NO INJURIES WERE REPORTED AND NO POLICE REPORTED WAS TAKEN. THE MANUFACTURER WAS NOTIFIED AND A REPRESENTATIVE WAS SENT TO EXAMINE THE VEHICLE AND NO PROBLEM WAS FOUND WITH THE VEHICLE. THE LOCAL DEALER AUTONATION DODGE (21777 KATY FREEWAY, KATY TX.) WAS ALSO NOTIFIED OF THE FAILURE. THE VEHICLE WAS TOWED. THE FAILURE MILEAGE WAS 37,000. THE VIN WAS NOT AVAILABLE.
Power train, Jul 11, 2019
DODGE RAM 1500. CONSUMER STATES THAT WHILE IN DRIVE AND REVERSE THE RPM IS ABOVE 5000. *LD THE CONSUMER STATED THE VEHCILE WOULD NOT MOVE.*JS