2017 Subaru Forester
Problems, recalls and owner-reported issues
Air bags is the leading concern among 586 owner complaints filed for this model year. This is the 4th highest complaint count among 26 Forester model years with reports.
Of the 2017 reports, 40 involved a crash and 1 involved a fire. 28 people were injured.
What owners report most often
Recalls and investigations
Air bags, sensor, occupant classificationOct 3, 2019
Subaru of America, Inc. (Subaru) is recalling certain 2015-2018 Forester vehicles equipped with heated seats. An electrical connection in the front passenger seat for the Occupant Detection System (ODS) may loosen.
If the connection loosens, the front passenger airbag may deactivate even though the seat is occupied, increasing the risk of injury to the front passenger in the event of a crash.
Subaru will notify owners, and dealers will inspect and, as necessary, replace the ODS sensor mat harness, free of charge. The recall began February 11, 2020. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WUM-98.
Campaign 19V701000 on NHTSA.gov
Representative owner complaints
586 reports, newest first.
Air bags, Oct 16, 2018
LESS THAN ONE YEAR AFTER PURCHASE OF A NEW 2017 SUBARU FORESTER I NOTED PERIODICALLY THE PASSENGER AIRBAG FAILURE LIGHT WOULD TURN ON AND STAY ON WHEN A PASSENGER WAS IN THE PASSENGER SEAT. THIS DID NOT OCCUR IMMEDIATELY ON SEATING OF THE PASSENGER AND WAS SPORADIC. IT OCCURRED BOTH IN MOTION AND WHILE THE VEHICLE WAS NOT IN MOTION. ONCE LIT IT REMAINED SO UNTIL 2 OR 3 NEW RESTARTS. TAKEN TO DEALER THEY FOUND A CODE VERIFYING THE COMPLAINT. TOLD IT WAS DUE TO A CELLPHONE ON THE SEAT. CELLPHONE REMOVED. SAME PROBLEM. TOOK IT BACK TO DEALER HELD FOR A COUPLE OF DAYS AND TOLD A SPECIALIST IN CODES INDICATED THAT IT WAS DUE TO USB CELL PHONE WIRE. THIS WAS NOT AN ACCEPTABLE EXPLANATION. THIS RESULTED IN THEIR SPECIALIST REVIEWING THEIR CODE READING AGAIN. THEY INDICATED A SENSOR FAILURE AND THAT THE PART WOULD TAKE ABOUT A MONTH TO OBTAIN. I COULD DRIVE THE CAR IN THE INTERIM INCLUDING WITH A PASSENGER.. I THEREFORE REQUESTED WRITTEN CERTIFICATION OF THE SAFETY OF THE PASSENGER SEAT REGARDING THE AIRBAG. THIS RESULTED IN A RENTAL CAR WHICH I HAVE HAD FOR 7 WEEKS. CALLED 2 WEEKS AGO WITH THE RESPONSE THAT THEY WERE WAITING FOR A NEW AIRBAG. I WANT TO BE CERTAIN THAT THE NTSB IS AWARE THAT THERE MAY BE A PROBLEM WITH SUBARU AIRBAGS IN THE 2017 FORESTER. HOW THIS POTENTIAL PROBLEM IS DEALT WITH IS ALSO A CONCERN. IS A RECALL IN ORDER? *JS THE CONSUMER STATED THE MANUFACTURER OFFERED A NEW VEHICLE AS A SETTLEMENT. *JS *JS
Electrical system, Vehicle speed control, Engine, Oct 1, 2018, crash
ON 9/29/18, 1:35 PM WHILE IN THE PROCESS OF PARKING THE VEHICLE AND INITIATING A TURN TO THE RIGHT THE CAR SUDDENLY ACCELERATED FROM IDLE TO FULL THROTTLE UNINTENTIONALLY AND LAUNCHED ITSELF TOWARDS A 12' X 20' WOOD FRAMED OUTBUILDING ON OUR PROPERTY WHICH HAS AN ATTACHED DECK. BEFORE THE VEHICLE COULD BE SHUT OFF IT HAD JUMPED UP ONTO THE DECK AND SMASHED INTO AND PARTIALLY PENETRATED THE FRONT OF THE OUTBUILDING. FORWARD PROGRESS WAS HALTED WHEN THE REAR PORTION OF THE CAR HAD BECOME HIGH CENTERED ON THE EDGE OF THE DECK. PRESENTLY THE CAR IS STILL ON THE DECK AND PARTIALLY IN THE BUILDING. THE RIGHT REAR WHEEL IS I" OFF THE GROUND. THE LEFT REAR WHEEL DUG ITSELF 3" DOWN INTO THE GRAVEL. - NO ONE WAS INJURED DURING THIS ACCIDENT. THE CAR WAS OCCUPIED BY ONLY THE DRIVER. - THE AIRBAG DID NOT DEPLOY EVEN THOUGH THE CAR EXPERIENCED TWO (2) SIGNIFICANT IMPACT EVENTS. 1ST WHEN IT HIT A TEMPORARY WOOD STEP AND THE EDGE OF THE DECK (18" ABOVE GRADE) AND 2ND WHEN IT STRUCK THE BUILDING. MOST OF THE BUMPER WAS TORN OFF THE CAR WHEN IT HIT THE DECK AND IS NOW PINNED UNDER THE CAR. THE IMPACT SHIFTED THE BUILDING APPROX. 3/8" ON IT'S POST & PIER FOUNDATION. - THIS REPORT WAS WRITTEN & SUBMITTED ON 10/1/18. - A WRECKER IS SCHEDULED TO EXTRICATE THE CAR FROM THE OUTBUILDING ON 10/2/18. - THE DRIVEWAY AND PARKING AREA WHERE THIS OCCURRED IS CRUSHED ROCK/GRAVEL. - THE DISTANCE FROM WHERE THE CAR INSTANTLY ACCELERATED TO THE EDGE OF THE DECK WAS APPROXIMATELY 22 FEET. THE FACE OF THE OUTBUILDING IS 8 FEET FROM THE EDGE OF THE DECK. THE DISTANCE COVERED BY THE CAR DURING THIS ACCIDENT WAS APPROX. 30 PLUS FEET. - DURING THIS EVENT AN ATTEMPT WAS MADE TO CONTROL/STOP THE CAR WITH EXTREME APPLICATION OF THE FOOT BRAKE AND HANDBRAKE AND ULTIMATELY THE STOP BUTTON. - IT WAS A DRY, SUNNY, EARLY FALL DAY IN THE WEST SIDE OF THE CASCADE MOUNTAINS IN WASHINGTON STATE.
Power train, Electrical system, Sep 26, 2018
VEHICLES BATTERY HAS SLOW CRANKING POWER, SINCE NEW CURRANT MILES ARE 47,800 TODAY VEHICLES SLOW TO START ,ONCE STARTED ALL ENGINE WARNING LIGHTS ILLUMINATE AND STAY ON AND VEHICLE WILL NOT DRIVE IN FORWARD OR REVERSE, REPLACED BATTERY WITH NEW AND VEHICLE STARTED NORMAL AND STRONG, PUT INTO DRIVE AND VEHICLE DROVE NORMAL, PUT INTO REVERSE AND AGAIN VEHICLE WILL NOT DRIVE FORWARD OR REVERSES, VEHICLE IN IN DEALERSHIP REPAIR FACILITIES AT THIS TIME, PROBLEM UNKNOWN,
Engine, Sep 25, 2018
VEHICLE HESITATES DURING ACCELERATION, WORSE IF AC IS ON. ENGINE NEARLY STALLS, LOSING POWER. INITIALLY HAPPENED DURING LEFT TURN AND WHILE VEHICLE IS IN MIDDLE OF INTERSECTION IN FRONT OF ONCOMING TRAFFIC. THIS IS REPEATED ISSUE OVER SEVERAL MONTHS
Visibility/wiper, Sep 23, 2018
WINDSHIELD ISSUES. STARTING 2/11/2017 FIRST STONE DING - KINGS SUBARU RECOMMENDED WINDSHIELD REPLACEMENT. PART WAS ORDERED AND INSTALLED BY A MEL'S AUTO-GLASS. I PAY $250.00 DEDUCTIBLE FOR REPAIR. 7/28/2017 - SAME ISSUE, STONE DING - SAME DEALER RECOMMENDS GLASS REPLACEMENT. GETTING A NEW WINDSHIELD MUCH MORE DIFFICULT THIS TIME. ONE MONTH LATER I SEEK A SECOND OPINION FROM SAFELITE. THEY ARE ABLE TO FIX WINDSHIELD AND DO SO AT NO COST TO ME. I CANCEL WINDSHIELD ORDER FROM KINGS SUBARU AND CANCEL INSURANCE CLAIM SINCE REPAIR WAS DONE AT NO COST TO ME. 4/4/2018. STONE DING - SAFELITE REPAIRS GLASS - I PAY $104.40 7/13/2018 - VEHICLE IS PARKED - HOT DAY. NOW HAS CRACKED GLASS FROM RIGHT SIDE TOWARDS LEFT SIDE. NO EVIDENCE OF HIT. I DRIVE TO KINGS SUBARU, THEY TAKE PICTURES AND FORWARD TO SUBARU FOR A POSSIBLE CLAIM - I AM DENIED ASSISTANCE SO I FILE ANOTHER INSURANCE CLAIM AND HAVE A GLASS ORDERED THRU SAFELITE. I LEARN ABOUT A NATIONAL BACK ORDER ON SUBARU THAT AFFECTS WINDSHIELD DELIVERY. SUBARU CUSTOMER SUPPORT AGREES TO EXPEDITE DELIVERY AND SHIPS WINDSHIELD TO KINGS SUBARU. THEY SELL WINDSHIELD TO ANOTHER CUSTOMER. 8/30/2018 RE-ORDER WINDSHIELD THRU SAFELITE - THEY USE A DIFFERENT DEALER THEY HAVE A GOOD RELATIONSHIP WITH. STILL WAITING FOR GLASS TO ARRIVE AND GET INSTALLED. I REALIZE SUBARU DOES NOT MANUFACTURE GLASS BUT THERE MUST BE SOMETHING WRONG QUALITY WISE WITH THE VEHICLE OR THE GLASS TO HAVE THIS MANY ISSUES. I AM UNAWARE OF ANY RECALLS ON THIS VEHICLE INVOLVING WINDSHIELDS - DOCUMENTAION ATTACHED.
Latches/locks/linkages, Sep 19, 2018
2017 SUBARU FORESTER. CONSUMER WRITES IN REGARDS TO PROBLEMS WITH THE DOOR HANDLE LOCKS * LD THE CONSUMER STATED THE DOOR HANDLES SHOULD NOT REQUIRE A SEPARATE INTERIOR MECHANICAL ACTION TO UNLOCK THE DOORS, SUCH AS DRIVER'S USE OF AN ELECTRICAL CONTROL OR, LOCKING TAB NEXT TO THE HANDLE. THE CONSUMER STATED THE AUDIBLE CHIME USED TO ALERT DRIVERS HAS TO HIGH A FREQUENCY AND NOT ENOUGH VOLUME.*JS
Air bags, Sep 4, 2018
WITHIN THE LAST TWO MONTHS WHILE DRIVING WITH MY WIFE IN THE PASSENGER SEAT THE PASSENGER AIR BAG SYSTEM HAS DISENGAGED SEVERAL TIMES AND WE RECEIVE THREE WARNING LIGHTS. A RED SRS LIGHT IN THE LOWER DASH. A WHITE "I" ON A RED BACKGROUND NEXT TO THE TRIP ODOMETER LETTER, AND THE SRS INDICATOR IN THE MIDDLE OF THE DASH NEXT TO THE TIME INDICATOR COMES ON SAYINF THE SRS IS OFF. TOOK TO DEALER ON 8/24/2018 AND THEY SAD THEY GOT CODES B1650 AND B1760 WHICH THEY RESET. THEY COULD NOT DUPLICATE THE PROBLEM AND SAID WATER MUST HAVE GOTTEN ON THE SEAT, WHICH HAS NEVER HAPPENED. THIS WEEKEND, 9/2/2018, WE STARTED HAVING THE SAME EXACT PROBLEMS WHILE DRIVING. RESTARTED THE CAR AND THE LIGHTS WENT OFF AFTER A SHORT DRIVE AND THEN CAME BACK ON WHILE DRIVING. THE LIGHTS ONLY COME ON WHEN THERE IS A PASSENGER IN THE FRONT SEAT.
Power train, Aug 17, 2018
VEHICLE OFTEN SHUDDERS VIOLENTLY AT LOW SPEEDS COMING TO A STOP - STALLING ITSELF ONCE. WHEN MERGING ONTO FREEWAY OR OVERTAKING ON THE HIGHWAY THE VEHICLE OCCASIONALLY MAKES LOUD CLICKING NOISE AND AUTOMATIC TRANSMISSION ACTS AS IF IT IS DISENGAGED (LIKE A FULLY DEPRESSED CLUTCH PEDAL IN A MANUAL, AND ENGINE STILL REVS). TOOK TO SUBARU DEALER MULTIPLE TIMES AND RECEIVED THE "WE CAN'T REPLICATE IT SO THERE IS NO PROBLEM" FEEDBACK - DEALER ALSO CLAIMS THERE ARE NO ERROR CODES. CONTACTED SUBARU OF AMERICA (SOA) DIRECTLY AND WAS INSTRUCTED BY SOA TO TRUST DEALER'S DIAGNOSIS. ONLINE FORUMS AND INDEPENDENT MECHANICS BELIEVE MY ISSUE IS A BAD TORQUE CONVERTER OR SOME ISSUE WITH THE AUTOMATIC CVT TRANSMISSION - A SIMILAR ISSUE CONSUMER GROUPS HAVE ACCUSED SUBARU FOR ON PREVIOUS GENERATIONS OF MY VEHICLE. (SEE FORBES ARTICLE DESCRIBING SIMILAR ISSUE: HTTPS://WWW.FORBES.COM/SITES/JENSEN/2017/09/07/CONSUMER-GROUPS-SUBARU-SHOULD-RECALL-TRANSMISSIONS-NOT-JUST-EXTEND-WARRANTY/#352E23E0AB27)
Air bags, Seats, Jul 10, 2018
29 JUNE WIFE AND I ARE ON THE HIGHWAY DRIVING WHEN THE PASSENGER AIRBAG LIGHT GOES TO OFF AND THE FAULT CODE APPEARS ON THE HEADS UP DISPLAY TELL US TO TAKE INTO SERVICE IMMEDIATELY. WELL WE CAR OFF AND WE DON'T HEAR ANYTHING BACK FOR A FEW DAYS. WE CALLED THEM BACK ON THE 5TH OF JULY BECAUSE OF THE HOLLIDAY. THEY TOLD MY WIFE ON THE PHONE THEY WERE GOING TO REPLACE SEAT CUSHION BECAUSE THAT SEEMED TO BE THE ISSUE. FAST FORWARD TO 9 JULY MY WIFE RECIEVES A CALL TELLING HER THE CAR IS READY FOR PICKUP. MY WIFE ASKS WHAT DID YOU END UP DOING TO THE VEHICLE? HE SAID WE FUNCTIONAL TESTED THE SEAT IT'S GOOD TO GO. SO I CALL THE SERVICE DEPARTMENT AND SPEAK TO THE SERVICE MANAGER. I SAID SO LET ME GET THIS STAIGHT YOU HAD OUR CAR FOR 10 DAYS AND YOU DID A TEST AND HAND MY WIFE BACK THE KEYS? WHERE IS THE NEW SEAT CUSHION? HE SAID TO ME SIR I WANT TO HELP YOU BUT CORPORATE WON'T RELEASE THE PARTS THEY INSTRUCTED ME TO DO THE FUNCTIONAL CHECK AND IF IT PASSED THEY WOULD NOT RELEASE THE PARTS. SO I ASK WHAT IF IT HAPPENS AGAIN WHAT THEN? WELL SIR WE WOULD NEED TO SUBMIT THE SERVICE HISTORY PROBLEM WITH THE NEXT REQUEST TO ESCALATE THE ISSUE. SO I CALL THE WIFE TELL HER TO GO PICK UP THE CAR BUT ASK THE SERVICE MANAGER TO TAKE A LITTLE RIDE IN THE PASSENGER SEAT TO ENSURE IT WORKS.... SO MY WIFE STARTS THE CAR THEN GOES AT SITS IN THE PASSENGER SEAT. BOOM AIR BAG FAULT LIGHT COME ON IMMEDIATELY WITH THE SERVICE MANAGER STANDING THERE. SERVICE MANAGER TURNS RED. MY WIFE'S SMILES AND SAYS I CAN'T TAKE THIS CAR HOME IT'S NOT SAFE. SO THEY KEEP THE CAR TO TRY AND ORDER THE SEAT CUSHION AGAIN. THE SERVICE MAANGER CALL ME BACK TO (10 JULY) TO LET ME KNOW THEY HACK ESCALATED THE PROBLEM TO SUBARU CORPORATE AND THE CUSHION IS NOW ON ORDER. HOWEVER TURNS OUT 73 CUSHOINS ARE ON BACK ORDER FOR PRETTY MUCH THE SAME ISSUE. THIS MAY REQUIRE A RECALL.
Air bags, Jul 9, 2018
PASSENGER AIR BAG LIGHT REMAINS OFF WHEN PASSENGER SEAT IS OCCUPIED, OR TURNS OFF AFTER SEAT HAS BEEN OCCUPIED FOR SEVERAL MINUTES. THIS RESULTS IN SRS AIRBAG ERROR LIGHT ON DASH ILLUMINATING. DEALER CLAIMS "SEAT WAS WET" AND IT WILL RESOLVE ITSELF WHEN SEAT IS DRY. SEAT HAS NEVER BEEN WET - NO SPILLS, NO WET SWIMSUITS, NOTHING. PROBLEM STARTED INTERMITTENTLY 1-2 MONTHS AGO AND NOW OCCURS NEARLY EVERY TIME CAR IS STARTED. DEALER "FIXED" BEFORE 500 MILE INTERSTATE TRIP ONLY TO HAVE PROBLEM RETURN MID-TRIP.
Air bags, Seat belts, Seats, Jul 8, 2018
FRONT PASSENGER AIRBAG WARNING LIGHT COMES ON INTERMITTENTLY, EITHER ON START UP OR WHILE DRIVING, STAYS ON FOR HOURS OR DAYS AT A TIME, UNRELATED TO WHETHER THE SEAT IS OCCUPIED OR NOT. WHEN IT IS ON, PASSENGER SEAT BELT LIGHT INDICATES IT IS NOT FASTENED EVEN IF IT IS. THE SEAT HAS NEVER HAD SPILLS, RAIN OR OTHERWISE WET. THIS HAS BEEN GOING ON FOR AT LEAST 6 MONTHS. SUBARU DEALER STATES PAST ERROR CODE B1760 WHICH THEY RESET AND SAY THERE IS NOTHING THEY CAN DO BECAUSE THEY CAN NOT FIND AN IMMEDIATE PROBLEM. DEALER ADMITS THAT WHEN WARNING LIGHT IS ON, THE AIRBAG WILL NOT DEPLOY. THIS IS SO UNSAFE I HESITATE TO TRANSPORT ANY FRONT PASSENGERS. IT IS A LARGE SAFETY ISSUE THAT IS BEING IGNORED! CAN YOU DO ANYTHING?
Power train, Engine, Jul 8, 2018
AFTER ANY DRIVING IN HOT WEATHER, SMELL OF COOLANT IN RIGHT SIDE OF ENGINE COMPARTMENT
Other or unspecified, Jun 22, 2018
WE HAVE A 2017 FORESTER SUBARU 2.5I WITH 12,548 MILES. THE SUV WILL RANDOMLY JERK, JUMP AND HAS STALLED IN HWY & CITY TRAFFIC TWICE. OTHER TIMES IT WILL HESITATE AND SEEM TO SHIFT OUT OF GEAR FOR 30 OR MORE SECONDS. IT SEEMS TO OCCUR WITHIN A COUPLE OF MILES AFTER DRIVING. MOSTLY AFTER MAKING A TURN. ALSO WE CAN FEEL HESITATIONS, TRANSMISSION SHIFTING WHEN DRIVING AT SPEEDS OF 40 TO 65 MILES. THIS HAS BEEN A MINOR PROBLEM THE LAST FOUR MONTHS UNTIL THE SUV STOPPED TWICE IN TRAFFIC. UNTIL IT STOPPED IN TRAFFIC ONLINE RESEARCH "PROBLEMS WITH 2017 SUBARU" (PLEASE CHECK THIS OUT) INDICATES THIS IS A CVS TRANSMISSION PROBLEM. NUMEROUS COMPLAINTS VERIFY THAT IT IS MOST LIKELY A TRANSMISSION GLITCH . I TOOK THE SUV TO THE DEALER'S SERVICE DEPT. THEIR TESTS DID NOT INDICATE THE PROBLEM. WE DRIVE OUR GRANDCHILDREN TO NUMEROUS ACTIVITIES. WE WILL NOT DO SO AS WE DO NOT WANT TO RISK THEIR SAFETY, HAVING THE CAR STOP WHILE DRIVING IN TRAFFIC COULD RESULT IN A SERIOUS ACCIDENT. WE NO LONGER FEEL SAFE DRIVING THE CAR UNTIL THIS ISSUE CAN BE FOUND. PLEASE LOOK INTO THIS AS IT MAY PUT OTHERS IN HARMS WAY.
Air bags, Jun 20, 2018
SRS AIRBAG SYSTEM LIGHT COMES ON INTERMITTENTLY SINCE MAY 2018. OCCURS WHILE THE CAR IS IN MOTION WITH OR WITHOUT FRONT PASSENGER. LIGHT WILL TURN ON SEVERAL HOURS INTO THE DRIVE OR AFTER SEVERAL MINUTES. USUALLY WHEN I START THE CAR THE LIGHT IS NOT ON. BY THE TIME I COULD GET TO THE DEALER THE LIGHT WAS NO LONGER ON. DEALER ADVISED THIS CAN HAPPEN IF THE SEAT GETS WET. OCCURRED WHEN THERE WAS NO RAIN, MY CLOTHING WASN'T WET, NO SPILLED DRINKS. STILL NOT RESOLVED AND I DO NOT FEEL SAFE DRIVING MY CAR KNOWING THAT AIRBAGS ARE OFF. I CHOSE SUBARU DUE TO THEIR SAFETY RECORD.
Other or unspecified, Jun 18, 2018
WHEN I PUT MY KEY IN TO START IT WONT TURN OVER IT TAKES 3-5 MINUTES WITH WORKING IT TO TURN OVER. THIS A YEAR OLD CAR AND IT DOES 3 TIMES A MONTH
Air bags, Jun 10, 2018
THERE IS AN INTERMITTENT PROBLEM WHERE THE PASSENGER AIR BAG IS DISABLED. I HAVE HAD THE DEALERSHIP LOOK AT THE PROBLEM AND THEY CLAIM SUBARU KNOWS ABOUT IT AND IT IS CAUSED BY A SENSOR GETTING WET IN SOME FASHION. THE FRONT PASSENGER SEAT IS NEVER WET WHEN THE PROBLEM OCCURS. MOST RECENTLY, TODAY, JUNE 10TH 2018 THE FRONT PASSENGER AIRBAG DISABLED LIGHT CAME ON WHILE DRIVING IN DRY CONDITIONS AND NO BEVERAGE OR MOISTURE OF ANY KIND WAS IN THE CAR. THIS IS ALWAYS THE CASE. AFTER I PARK THE CAR, TURN IT OFF, HAVE THE PASSENGER EXIT THE VEHICLE AND GET BACK IN THE SYSTEM IS FINE AGAIN. I FIND IT INCREDULOUS THAT I HAVE A 16 MONTH OLD CAR THAT THIS HAPPENS REPEATEDLY IN. I HAVE MADE THE DEALER AWARE TWICE AND THEY SIMPLY LIST MY SUBARU MAINTENANCE RECORDS AS ROUTINE AND NEVER SHOW THE DETAILED REASON MY CAR WAS TAKEN IN. I AM AFRAID THERE WILL COME A TIME WHEN THE SYSTEM WILL STAY DISABLED AND I WILL HAVE TO HAVE MY WIFE RIDE IN THE BACK SEAT. THE PROBLEM IS THERE ARE ONLY 2 OF US IN OUR FAMILY AND I SOMETIMES HAVE THE REAR SEATS FOLDED DOWN AND THE CARGO AREA IS FULL. THERE WOULD BE NO SAFE PLACE LEFT FOR HER TO BE SEATED IN THE VEHICLE. IF THE NHTSA REQUIRES AIRBAGS IT SHOULD REQUIRE THE MANUFACTURER TO MAKE SURE THE SYSTEM IS NOT DEFECTIVE. I HAVE THE SUBARU STARLINK SYSTEM AND RECEIVED AN EMAIL TODAY THAT THEY WERE NOTIFIED OF THE AIRBAG SYSTEM ISSUE. THE VEHICLE IS ALWAYS IN MOTION WHEN THIS OCCURS AND IS EITHER ON A CITY STREET OR HIGHWAY. IT HAS OCCURRED NO LESS THAN 8 TIMES AND THE DEALERSHIP HAS BEEN MADE AWARE TWICE PRIOR TO TODAY.
Vehicle speed control, Jun 5, 2018, crash
TL* THE CONTACT OWNS A 2017 SUBARU FORESTER. WHILE DRIVING 5 MPH, THE VEHICLE INADVERTENTLY ACCELERATED RAPIDLY AFTER THE BRAKE PEDAL WAS DEPRESSED. AS A RESULT, THE VEHICLE WAS INVOLVED IN A CRASH AND STRUCK TWO VEHICLES. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THERE WERE NO INJURIES SUSTAINED. PLANET SUBARU IN HANOVER, MASSACHUSETTS WAS MADE AWARE OF THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 30,000.
Electrical system, Engine, May 29, 2018
I HAVE A TOTAL OF ELECTRICAL POWER LOST FOR 7 TIMES. 2 TIMES WHILE DRIVING I EXPERIENCE ALL ELECTRICAL LOST WHILE DRIVING ON THE HIGHWAY. I WAS ABLE TO PULL OVER TO THE SIDE AND WAS ABLE TO JUMP STARTED THE CAR WITH A JUMPER BATTERY 5 MINUTES LATER. OTHER 5 TIMES IT HAPPENED WHEN I TRY TO START THE CAR AND I DID NOT GET ANY ELECTRICAL POWER AT ALL. I TOOK THE CAR TO THE DEALER TWICE AND THEY CHANGE/FIX THE CAR GROUND THE FIRST TIME THAT I LOST ELECTRICAL POWER. THEN THEY CHANGE THE BATTERY AFTER 5 ELECTRICAL POWER FAILURES. I AM ABOUT TO BRING IT IN FOR THE 7TH TIME FOR THEM TO LOOK AT IT. I AM TOTALLY LOST CONFIDENT AND NO LONGER FEEL COMFORTABLE OR FEEL SAFE DRIVING MY TWO BOYS ON THIS CAR.
Vehicle speed control, Engine, May 28, 2018
EXTREME HESITATION FROM STANDING STOP GOING STRAIGHT AHEAD AND TURNING. AT 5 SEPARATE INSTANCES THE CAR CAME TO A COMPLETE ROLLING STOP WITH NO ACCELERATION. AFTER 5 TO 7 SECONDS THE CAR FINALLY ACCELERATED . WHEN TURNING WITH PLENTY OF ROOM, FOR THEM, ONCOMING CARS BLARED THEIR HORNS, MISSING ME BY A FEW FEET. SOMEONE IS SHURELY HEADED FOR A HOSPITAL OR FUNERAL HOME ON THIS PROBLEM. BOTH NHTSA AND SUBARU HAVE BEEN WARNED NUMEROUS TIMES WITH NO RESULT FOR RECALL,REPAIR OR REPLACEMENT. DEALERS ARE SAYING THEY CAN'T FIND A PROBLEM. THIS PROBLEM HAS BEEN ONGOING FOR YEARS NOW. MAYBE EVERYONE'S FIRST STOP SHOULD BE AT YOUR STATE ATTORNEY GENERALS OFFICE IF WE DON'T GET RESULTS FROM EITHER OF YOU SOON.
Other or unspecified, May 25, 2018
AIR CONDITIONING LINES/CONDENSER IS DEFECTIVE IN 2017 FORRESTER. FIRM SHOULD BE CONDUCTING A RECALL, BUT HAS NOT. DEALERSHIP INDICATED THAT THIS IS KNOWN PROBLEM WITH THIS MAKE AND MODEL.
Other or unspecified, May 8, 2018
ON APRIL 22, 2018, MY 2017 FORESTER WITH 22,000 MILES ON IT STALLED IN THE CARPOOL LANE OF A BUSY LA FREEWAY (THE 405 SOUTHBOUND NEAR LAX) AT 4:20 P.M. TRAFFIC IN THE LANE HAD COME TO A COMPLETE STOP AND WHEN IT PICKED UP AGAIN, THE ENGINE STALLED. I IMMEDIATELY CALLED 911. CHP ARRIVED 20 MINUTES LATER AND PUSHED ME TO THE SIDE OF THE ROAD. A TOW TRUCK THEN TOWED MY VEHICLE 47 MILES TO IRVINE SUBARU WHERE THE FOLLOWING DAY I WAS ADVISED THAT THEIR MECHANICS FOUND NOTHING WRONG WITH THE CAR IN SPITE OF THE LOSS OF POWER WHICH JEOPARDIZED MY SAFETY AND THAT OF MY PASSENGER. IT SHOULD BE MENTIONED THAT WHEN THIS EVENT OCCURRED, MY LOW FUEL LIGHT HAD NOT ALERTED ME TO THE FACT THAT MY FUEL LEVEL WAS LOW; MY ON-BOARD COMPUTER INDICATED I STILL HAD 80 MILES UNTIL EMPTY AND THE FUEL GAUGE DISPLAYED ONE BAR. IN ADDITION, I CAN STATE WITH 100% CERTAINTY THAT MY TANK WAS NOT EMPTY AS THE TOW TRUCK DRIVER WAS ABLE TO RESTART THE ENGINE AND IN FACT DROVE IT UP ON THE FLATBED OF HIS TRUCK WHEN HE LOADED IT THERE. AS A RESULT OF THIS INCIDENT, I HAVE LOST FAITH IN THE SAFETY OF MY VEHICLE AND AM LEERY OF DRIVING IT LONG DISTANCES FROM HOME; A RESULT THAT IS UNACCEPTABLE TO ME GIVEN THAT THIS VEHICLE IS ONLY A YEAR-AND-A-HALF OLD. THE ONLY PHOTO I HAVE IS ONE OF MY VEHICLE LOADED ON THE TOW TRUCK AT THE TIME OF TOWING.
Vehicle speed control, Other or unspecified, May 7, 2018, crash
AFTER BACKING UP, I REMOVED MY FOOT FROM THE BRAKE, PUT THE CAR IN DRIVE AND LIGHTLY TOUCHED THE ACCELERATOR (I WAS IN A SMALL PARKING LOT). THE ACCELERATOR LEFT MY FOOT AND FULLY DEPRESSED BY ITSELF WHICH CAUSED AN ACCIDENT.
Air bags, May 2, 2018
SRS AIRBAG SYSTEM NEEDS TO BE CHECKED LIGHT IS ON AND PASSAGE AIR BAG OFF INDICATOR SHOWS OFF. THE DEALERSHIP ORDERED REPLACEMENT PART WHICH HAS BEEN ON BACK ORDER SINCE SEPT. 9, 2017. PROBLEM STARTED IN SEPT. 2017, OCCASIONALLY WHEN A PASSENGER WAS IN THE FRONT SEAT AND VEHICLE HIT A BUMP, THE SRS SHOWED WARNING INDICATOR AND PASSENGER AIRBAG TURNED OFF. SYSTEM WOULD RESET WHEN VEHICLE WAS RESTARTED, BUT WOULD OCCASIONALLY DUPLICATE THE PROBLEM. TOOK VEHICLE TO DEALERSHIP ON SEPT. 9, THEY SAID THEY ORDERED PART AND WOULD CALL ME WHEN PART ARRIVED. I DIDN'T HEAR BACK FROM DEALERSHIP, SO CALLED THEM ON OCT. 26. THEY SAID PART WOULD BE IN AND I DROPPED VEHICLE OFF FOR SCHEDULED SERVICE FOR OCT. 31. ON NOV. 3 AFTER NOT HEARING FROM DEALER, I CALLED TO SEE WHY SERVICE NOT COMPLETED YET, AND WAS TOLD PART WAS STILL ON BACK ORDER, SHOULD BE IN SOMETIME IN DEC. THE SRS AIRBAG SYSTEM WORKED FINE AND NO PROBLEM UNTIL THE END OF FEB, 2018. THE RANDOM SRS WARNING INDICATOR WHEN PASSENGER WAS IN THE FRONT SEAT AND HITTING A BUMP STARTED REOCCURRING AGAIN. I HAVE CALLED THE DEALERSHIP AGAIN NUMEROUS TIMES, AND PART IS STILL ON BACKORDER. NOW THE SRS AIRBAG SYSTEM NEEDS TO BE CHECK INDICATOR IS ON ALL THE TIME, REGARDLESS IF A PASSENGER IS IN THE SEAT OR NOT. I CALLED THE DEALERSHIP ON APRIL 24 AND THEY WERE GOING TO ESCALATE THE PART ORDER AND GET BACK TO ME. AS OF MAY 2 I HAVE NOT HEARD BACK, AND SRS AIRBAG SYSTEM IS NOT WORKING.
Visibility/wiper, Apr 19, 2018
I HAVE EXPERIENCED MULTIPLE ISSUES WITH NOW 2 REPLACEMENT WINDOWS ON MY 2017 FORESTER FOR WHAT I BELIEVE TO BE RELATED TO LOW QUALITY GLASS THAT SUBARU IS USING. GLASS DAMAGE - 1.7.18 - SMALL CHIP WHILE VEHICLE WAS MOVING FROM ROAD DEBRIS. DRIVING ON I-25 SOUTH IN CO - REPAIRED / CHIP FILLED BY SAFELITE GLASS DAMAGE - 2.5.18 - SMALL CHIP NEAR CENTER TOP THAT EXPANDED INTO A 2 FOOT CRACK. CHIP / CRACK OCCURED WHILE VEHICLE WAS IN MOTION. WAS DRIVING ON ROUTE 6 EAST. SAFELITE REPLACED THE GLASS WITH AN OEM / SUBARU PART GLASS DAMAGE - 3.31.18 - SMALL CHIP THE SIZE OF THE HEAD OF A PIN, OCCURED WHILE VEHICLE WAS IN MOTION. DRIVING ON I-25 IN CO LEFT LANE, NO VEHICLES IN FRONT, ONLY ONE VEHICLE TO MY RIGHT. RESULTED IN OVERNIGHT CRACKING OF OVER A FOOT LONG WHILE VEHICLE WAS PARKED REQUIRING MY WINDSHIELD TO BE REPLACED FOR A 2ND TIME.ALSO REPLACED BY SAFELITE THERE WERE SEVERAL ADDITIONAL SMALL CHIPS IN BETWEEN THE 1.7.18 AND 2.5.18 INCIDENT PRIOR TO THE WINDSHIELD BEING REPLACED.
Vehicle speed control, Apr 9, 2018, crash
TL* THE CONTACT OWNED A 2017 SUBARU FORESTER. WHILE ATTEMPTING TO PULL THE VEHICLE INTO A PARKING SPACE, IT SUDDENLY EXPERIENCED UNINTENDED ACCELERATION. THE DRIVER LOST CONTROL AND CRASHED INTO A PARKED VEHICLE. THE VEHICLE WAS DESTROYED AND TOWED TO AN UNDISCLOSED LOCATION. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED INJURIES TO THE LEFT WRIST, WHICH REQUIRED MEDICAL ATTENTION. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 20,120. *TT *TR