2002 Subaru Outback
Problems, recalls and owner-reported issues
Service brakes is the leading concern among 147 owner complaints filed for this model year. This is the 19th highest complaint count among 26 Outback model years with reports.
Of the 2002 reports, 10 involved a crash. 11 people were injured.
What owners report most often
Recalls and investigations
Fuel system, gasoline, delivery, fuel pumpNov 29, 2013
Airtex Products LP (Airtex) is recalling certain model E8598M, E8518M, E8600M, E8596M, and E8597M fuel pumps manufactured July 26, 2013, and July 29, 2013 and used as aftermarket replacements on Subaru Baja's, Outback's and Legacy's. The affected fuel pumps were sold or installed into the aftermarket applications on or after July 26, 2013, and may may leak fuel from the base of a fuel line connection when the gas tank is full.
A fuel leak in the presence of an ignition source increases the risk of a fire.
Airtex will notify owners, and will replace the fuel pump, free of charge. Recall is expected to begin on January 2, 2014. Customers may contact Airtex at 1-800-880-3056. The recall is expected to begin during January 2014. This recall is being conducted by Airtex, not by Subaru.
Campaign 13E065000 on NHTSA.gov
Vehicle speed control, cablesMar 16, 2004
ON CERTAIN PASSENGER SEDANS, WAGONS, AND SPORT UTILITY VEHICLES, THE CRUISE CONTROL CABLE COULD COME OUT OF ITS TRACK ON THE CRUISE CONTROL LEVER AND LODGE ON THE CONTROL LEVER TAB WHEN THE ACCELERATOR PEDAL IS RELEASED. IF THIS CONDITION OCCURS, THE THROTTLE WILL NOT RETURN TO THE IDLE POSITION AND WILL REMAIN IN AN OPEN POSITION.
IF THIS OCCURS DURING VEHICLE OPERATION, THE DRIVER COULD LOSE CONTROL OF THE VEHICLE, WHICH COULD RESULT IN A CRASH.
DEALERS WILL INSTALL A CRUISE CONTROL CABLE RETAINING CLIP TO THE CRUISE CONTROL LEVER TAB ON THE THROTTLE SHAFT IN ORDER TO PREVENT THE CRUISE CONTROL CABLE FROM COMING OUT OF ITS TRACK. OWNER NOTIFICATION BEGAN ON APRIL 12, 2004. OWNERS SHOULD CONTACT SUBARU AT 1-800-782-2783.
Campaign 04V128000 on NHTSA.gov
Suspension, rearApr 22, 2003
THIS RECALL APPLIES TO CERTAIN PASSENGER VEHICLES ORIGINALLY SOLD IN OR CURRENTLY REGISTERED IN THE STATES OF CONNECTICUT, DELAWARE, ILLINOIS, INDIANA, IOWA, KENTUCKY, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSOURI, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND, VERMONT, VIRGINIA, WEST VIRGINIA, WISCONSIN, AND THE DISTRICT OF COLUMBIA. CERTAIN REAR SUSPENSION SUBFRAME COMPONENTS WERE PRODUCED WITH POOR PAINT QUALITY WHICH, AFTER CONTINUED EXPOSURE TO CORROSIVE ROAD SALTS FOR A PERIOD OF SEVERAL YEARS, COULD RESULT IN RUST-OUT OF THE COMPONENT AND POSSIBLE BREAKAGE OF THE SUBFRAME.
IF SUCH BREAKAGE OCCURS WHILE THE VEHICLE IS BEING OPERATED, CONTROL OF THE VEHICLE COULD BE AFFECTED, INCREASING THE RISK OF A CRASH.
DEALERS WILL CLEAN AND RUST-PROOF THE REAR SUSPENSION SUBFRAME. OWNER NOTIFICATION BEGAN JULY 14, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT SUBARU AT 1-800-782-2783.
Campaign 03V153000 on NHTSA.gov
Power train, automatic transmissionOct 30, 2002
CERTAIN SPORT UTILITY AND PASSENGER VEHICLES EQUIPPED WITH AUTOMATIC TRANSMISSIONS WERE PRODUCED WITH AN IMPROPERLY MANUFACTURED TRANSMISSION PARKING ROD. WHEN THE TRANSMISSION SELECTOR LEVER IS PLACED IN THE "P" (PARK) POSITION, THE TRANSMISSION PARK MECHANISM, THAT IS INTENDED TO HOLD YOUR VEHICLE, MAY NOT ENGAGE.
THE VEHICLE COULD THEN MOVE/ROLL WITHOUT PRIOR WARNING, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE AUTOMATIC TRANSMISSION PARKING ROD ASSEMBLY. OWNER NOTIFICATION JANUARY 8, 2003. AN INTERIM OWNER NOTIFICATION WILL BE SENT DURING NOVEMBER 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT SUBARU AT 1-800-782-2783.
Campaign 02V282000 on NHTSA.gov
Service brakes, hydraulic, foundation components, master cylinderMar 12, 2002
ON CERTAIN PASSENGER VEHICLES, THE BRAKE MASTER CYLINDERS MAY NOT FUNCTION PROPERLY IN AMBIENT TEMPERATURES BELOW FREEZING 32 DEGREES FAHRENHEIT AND LOWER).
AT THESE TEMPERATURES, THE BRAKES MAY NOT RELEASE AFTER BEING APPLIED, EVEN WHEN THE DRIVER'S FOOT IS NO LONGER ON THE BRAKE PEDAL. THIS CAN OCCUR WITHOUR PRIOR WARNING, POSSIBLY RESULTING IN A CRASH.
DEALERS WILL REPLACE THE MASTER CYLINDERS. OWNER NOTIFICATION BEGAN MARCH 21, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT SUBARU AT 1-800-782-2783.
Campaign 02V079000 on NHTSA.gov
Representative owner complaints: hydraulic
26 reports, newest first. Show all
Service brakes, Hydraulic, Apr 22, 2010
BRAKES BRIEFLY FAIL IN FREEZING COLD WEATHER CONDITIONS. 5 OR 10 HARD PUMPS HAVE USUALLY BROUGHT THEM BACK. VERY DANGEROUS IF YOU ARE NOT EXPECTING IT. I NEVER LEAVE MY DRIVEWAY OR PARKING SPACE WITHOUT REPEATED PUMPING TO GET THEM WORKING AGAIN. WE ARE SKI INSTRUCTORS (AND THIS CAR IS MARKETED FOR THAT) BUT ITS QUITE DANGEROUS IN FREEZING WEATHER. *TR
Service brakes, Hydraulic, May 24, 2009
REPETITIVE FAILURE OF BOTH FRONT BRAKE ROTORS. ROTORS HAVE THICKNESS VARIATION WHICH CAUSES HEAVY BRAKE PULSATION AND STEERING WHEEL JUDDER FROM SIDE TO SIDE WHEN BRAKING FROM GREATER THAN 45 MPH. FIRST COMPLAINT 6/18/03 9971 MILES FRONT ROTORS WERE RESURFACED. SECOND COMPLAINT 5/3/04 16180 MILES RESURFACE FRONT ROTORS. THIRD COMPLAINT 4/7/05 23013 MILES RESURFACE FRONT ROTORS REPLACE FRONT BRAKE PADS. FOURTH COMPLAINT 5/20/08 42147 MILES REPLACE FRONT ROTORS AND FRONT BRAKE PADS. FIFTH COMPLAINT 3/17/09 49719 MILES RESURFACE FRONT ROTORS. SUBRAU DOES HAVE A CUSTOMER PAY UPGRADE IN THEIR TSB #: 06-33-04 DATE: 01/15/04 FOR 2001-2003 SUBARU VEHICLES TO MODIFY THE DISC BRAKE PAD. *TR
Service brakes, Hydraulic, Jan 14, 2009
MY 2002 SUBARU OUTBACK HAD FRONT ROTOR FAILURE IN 2007-----THE FINS THAT HOLD THE ROTORS TOGETHER RUSTED AND BROKE. WHEN YOU CHECKED THE ROTOR THICKNESS WITH A MICROMETER IT WAS FINE BUT WHEN YOU APPLIED BRAKES THE PRESSURE SQUEEZED THE SURFACES TOGETHER AND MADE IT FEEL LIKE THE ROTORS WERE WARPED---ALSO UNDETECTABLE BY RUNOUT GAGE. *TR
Service brakes, Hydraulic, Mar 3, 2007
IN COLD WEATHER THE BRAKES DO NOT FUNCTION WHEN THE CAR IS FIRST TURNED ON. THIS IS TERRIFYING. THIS HAS HAPPENED SEVERAL TIMES AND BEEN CONFIRMED BY A SECOND DRIVER. AFTER ABOUT A MINUTE THE BRAKES SEEM TO BE NORMAL. WE ARE NOW AFRAID TO USE THE CAR. *JB
Service brakes, Hydraulic, Nov 7, 2006
OUR 2002 SUBARU OUTBACK EDDIE BAUER EDITION HAS EXPERIENCED A CONSISTENT BRAKE FAILURE THE FIRST THING IN THE MORNING ON DAYS WHERE THE OUTSIDE TEMPERATURE IS AT OR BELOW 45 DEG F. THE FAILURE IS REPEATABLE AS FOLLOWS: AFTER STARTING THE VEHICLE WITH FOOT ON THE BRAKE, THE CAR INITIALLY SEEMS OKAY WITH NORMAL BRAKE PEDAL FEEL (SOFT BUT NOT STIFF) - IN ABOUT THE TIME IT TAKES TO PUT THE CAR INTO REVERSE THE BRAKE PETAL STOPS RESPONDING AND BECOMES VERY STIFF. ALSO, BRAKE ASSIST DISAPPEARS AND IT BECOMES VERY DIFFICULT (ALMOST IMPOSSIBLE) TO STOP THE VEHICLE, EVEN ON THE SLIGHT DOWNGRADE OF OUR DRIVEWAY. - UNDER THE FORCE OF GRAVITY, IT IS POSSIBLE FOR THE CAR TO DRIFT BACKWARD INTO ONCOMING TRAFFIC, OR ANYTHING ELSE THAT HAPPENS TO BE LOCATED BEHIND THE CAR SUCH AS PEDESTRIANS AND TRASHCANS, FOR EXAMPLE. NO ACCIDENTS OR NEAR-MISSES HAVE OCCURRED AS OF THE TIME OF THIS WRITING, BUT THIS IS NOT TO SAY THAT THEY COULD NOT HAVE OCCURRED UNDER NORMAL VEHICLE USE AND TRAFFIC CONDITIONS IN OUR AREA. THE CAR USUALLY COMES TO REST WITHIN 2 TO 3 SECONDS AFTER WHICH THE BRAKES SEEMS TO RECOVER TO NORMAL FUNCTION. - GOOD FUNCTIONALITY SEEMS TO CONTINUE AS LONG AS THE CAR HAS NOT BEEN SITTING IN THE COLD AND/OR AS LONG AS THE ENGINE COMPARTMENT IS WARM. THIS PROBLEM HAS BEEN BROUGHT UP TO TWO LOCAL SUBARU DEALERS WHO BOTH INDICATED THEY HAVE NEVER SEE THIS PROBLEM BEFORE. ALSO, ONE WAS ABLE TO REPLICATE THE PROBLEM. GIVEN THEIR EXPERT COMMENTARY AND PHYSICAL EVIDENCE IT IS SUSPECTED THAT THE CAR'S BEHAVIOR MIGHT CONSTITUTE AN EMERGING SAFETY FLAW TO THE VEHICLE'S BRAKING SYSTEM. SYSTEM WILL BE REPAIRED BY CONSUMER. CONSUMER HAS CONTACTED SUBARU CUSTOMER SUPPORT REGARDING THIS MATTER. THEY INDICATED THAT THIS WAS NOT AN OFFICIALLY KNOWN ISSUE PER THE LIST OF NHTSA RECALL ACTIONS; HENCE, THEY TOOK NO ACTION TO REMEDY/INVESTIGATE THE PROBLEM. SEE SUBARU CASE #: 936244 FOR DETAILS. SEE ALSO NHTSB COMPLAINT #: 10106583. *NM
Service brakes, Hydraulic, Sep 6, 2005
FRONT BRAKE ROTORS ON MY 2002 OUTBACK 3.0 WAGON HAVE WARPED CAUSING SEVERE SHIMMY WHEN BRAKING AT HIGH SPEED. THEY WERE REPLACED AT ABOUT 30,000, AND THIS HAS HAPPENED AGAIN. MY OPINION AS A SCIENTIST IS THAT THE ROTORS ARE UNDER-ENGINEERED FOR THE SIZE/WEIGHT OF THE VEHICLE, AND THAT THIS IS A SAFETY ISSUE IN THAT CONTROL OF THE VEHICLE IS COMPRISED AT HIGH SPEED. MORE SPECIFICALLY, THE ROTORS DISTORT WITH A NORMAL AMOUNT OF BRAKING HEAT, AND THEN RETURN FLAT WHEN COMPLETELY COOLED, INDICATING DEFECTIVE METALLURGY IN THEIR COMPOSITION. *JB
Service brakes, Hydraulic, Jan 18, 2005
2002 SUBARU OUTBACK, LL BEAN EDITION. BRAKES HAVE FAILED TO WORK ON SEVERAL DIFFERENT OCCASIONS WHEN OUTSIDE TEMPERATURE IS LESS THAN APPROX. 28 DEG F. THIS IS USUALLY FIRST THING IN THE MORNING WHEN LEAVING FOR WORK. CAR IS PARKED ON DRIVEWAY WITH A SLIGHT DOWNGRADE TO THE STREET, AND CAR HAS DRIFTED INTO DRIVEWAY ACROSS THE STREET BEFORE COMING TO A STOP. BRAKES ARE USUALLY FINE AFTER SEVERAL MINUTES OF DRIVING. *NM
Service brakes, Hydraulic, Aug 22, 2004
MY 2002 SUBARU OUTBACK SPORT (BASED ON THE IMPREZZA) DISPLAYS THE SAME PROBLEM WITH THE ABS SYSTEM BEING INEFFECTIVE WHEN BRAKING OVER BUMPS AS THE 2002, 2003 WRXS CURRENTLY BEING INVESTIGATED BY ODI (PE03-029). THIS PROBLEM IS NOT JUST LIMITED TO THE WRX VEHICLE. THE PROBLEM IS CLEARLY DEMONSTRATED UNDER LIGHT TO MODERATE BRAKING EFFORT, IF THE VEHICLE ENCOUNTERS A SHARP BUMP (E.G. A RAISED PAVEMENT SECTION AT AN EXPANSION JOINT) WHILE THE BRAKES ARE APPLIED. NORMAL ABS FUNCTION WOULD MOMENTARILY EASE UP THE BRAKING PRESSURE ON THE FRONT WHEELS AS THEY BECOME UN-WEIGHTED ON THE BACK SIDE OF THE BUMP, SO THAT THEY DO NOT LOCK-UP. AFTER THE FRONT WHEELS ARE FULLY WEIGHTED AGAIN THE ABS SYSTEM WOULD ALLOW THE PREVIOUS BRAKING EFFORT TO BE RE-ESTABLISHED ALLOWING THE CAR TO STOP ALMOST NORMALLY. THUS THE BRAKING DISTANCE OF THE VEHICLE MIGHT BE EXTENDED BY THE LENGTH OF THE BUMP (PERHAPS 6 INCHES). THIS CORRECT BEHAVIOR IS EXHIBITED BY MY 1994 PROBE GT. IF I DRIVE MY SUBARU OVER THE SAME ROAD CONDITIONS, WHEN THE VEHICLE HITS A SHARP BUMP, THE ABS SYSTEM START FUNCTIONING AND CONTINUES FOR A SIGNIFICANT PERIOD OF TIME, EVEN AFTER PASSING OVER THE BUMP. THIS, IN ITSELF, SHOULD NOT BE A PROBLEM, BUT DURING THIS TIME THE BRAKING EFFICIENCY IS DRASTICALLY REDUCED. THIS TYPICALLY EXTENDS THE STOPPING DISTANCE OF THE SUBARU BY 10-30 FEET (WHEN STOPPING FROM 30MPH) OVER WHAT WOULD HAVE BEEN ACHIEVED IF THE BUMP HAD NOT OCCURRED. IF I IMMEDIATELY RELEASE THE BRAKE PEDDLE, AND THEN FULLY APPLY THE BRAKES THE CAR DOES STOP. SO THIS PROBLEM IS NOT ASSOCIATED WITH THE TIRES ABILITY TO GRIP THE ROAD, OR THE BRAKES ABILITY TO STOP THE ROTOR/DRUM. I BELIEVE IT TO BE A PROGRAMMING ERROR IN THE ECU. THIS PROBLEM IS REPEATABLE AND FULLY DEMONSTRABLE. I WOULD BE HAPPY TO SUPPLY FURTHER DETAILS TO HELP GET THIS ISSUE RESOLVED. *JB
Service brakes, Hydraulic, Jul 15, 2004
THE DEALERSHIP REPLACED AT THE FRONT ROTORS AND PADS AT 9000 MILES. AT 17,000 MILES THE FRONT ROTORS AND PADS WERE REPLACED AGAIN, DUE TO CORROSION. *JB
Service brakes, Hydraulic, Mar 21, 2004
BRAKES, COMPLETE BRAKE JOBS (ROTORS AND PADS REPLACEMENT) AT LOW MILEAGE. *JB
Service brakes, Hydraulic, Nov 18, 2003
IN COLD SEVERE WEATHER BRAKES SHUTTER. RECALL 02V079000 WAS ISSUED; HOWEVER, THIS VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO VIN. *AK
Service brakes, Hydraulic, Oct 5, 2003
2002 LLBEAN OUTBACK ROTOR & BRAKE PROBLEMS. 8/29/02 7,681 MILES--VIBRATION WHEN APPLIED BRAKES--DEALER RESURFACED FRONT ROTORS. 12/30/02 12,464 MILES---VIBRATION WHEN APPLIED BRAKES & SCRATCHY NOISE WHEN APPLIED BRAKES.---DEALER RESURFACED FRONT ROTORS AND REPLACED FRONT BRAKES (NO PAD LEFT). 6/4/03 20,309--VIBRATION WHEN APPLIED BRAKES. DEALER REPLACED FRONT ROTORS & FRONT BRAKES. 10/4/03 25,460--BROUGHT CAR IN FOR OIL CHANGE & DEALER INSPECTED BRAKES. FRONT ROTORS AND BRAKES NEEDED TO BE RESURFACED. DEALER RESURFACED. *JB
Service brakes, Hydraulic, Sep 18, 2003
2002 SUBARU OUTBACK H6 AWD AUTOMATIC TRANSMISSION -- WARPED AND GLAZED FRONT ROTORS AT RELATIVELY LOW MILES (25,600), REQUIRING REPLACEMENT OF PADS AND TURNING OF ROTORS. -- DEALER INITIALLY CLAIMED WEAR AND TEAR ITEM, BUT AFTER REVIEWING SERVICE RECORD WITH SUBARU, OFFERED WARRANTY REPAIR. I HAD FREQUENTLY COMPLAINED OF A SHIMMY WHILE DRIVING AND RECENTLY BEGAN EXPERIENCING A STEERING WHEEL SHIMMY WHILE BRAKING (SINCE LAST TIRE ROTATION). THIS IS THE FIRST INDICATION FROM DEALER THAT THERE WAS ANY PROBLEM WITH THE BRAKES. CAR MOSTLY DRIVEN ON HIGHWAY WITH INFREQUENT BRAKING. *JB
Service brakes, Hydraulic, Aug 13, 2003
EXPERIENCED VIBRATION WHEN APPLYING BRAKES. DEALER RECUT ROTORS FRONT & REAR AT APPROXIMATELY 13,000 MI. PROBLEM RECURRED AT APPROX 17,000 MILES. DEALER RECUT FRONT ROTORS.*AK
Service brakes, Hydraulic, Jul 9, 2003
NHTSA# ON CERTAIN PASSENGER VEHICLES, THE BRAKE MASTER CYLINDERS MAY NOT FUNCTION PROPERLY IN AMBIENT TEMPERATURES BELOW FREEZING 32 DEGREES FAHRENHEIT AND LOWER. CONSUMER HAS THE SAME PROBLEM. HOWEVER THIS VEHICLE WAS NOT RECALLED DUE TO THE VIN. *AK
Service brakes, Hydraulic, May 22, 2003
WHEN THE BRAKES WERE APPLIED, THERE WAS A VIBRATION. THE DEALER REPLACED THE DISC BRAKE. *JB
Service brakes, Hydraulic, Air bags, Mar 26, 2003, crash
WHILE DRIVING 25 MPH ON A DIRT ROAD THE CONSUMERS VEHICLE BEGAN TO FISHTAIL. WHEN THE CONSUMER APPLIED THE BRAKES THEY DID NOT STOP THE VEHICLE AND THE STEERING FAILED. THE CONSUMER LOST CONTROL OF THE VEHICLE AND COLLIDED HEAD ON WITH A TREE. NEITHER THE FRONT DRIVER NOR PASSENGER AIR BAGS DEPLOYED. *NLM
Service brakes, Hydraulic, Air bags, Mar 26, 2003, crash
WHILE DRIVING 25 MPH ON A DIRT ROAD THE CONSUMERS VEHICLE BEGAN TO FISHTAIL. WHEN THE CONSUMER APPLIED THE BRAKES THEY DID NOT STOP THE VEHICLE AND THE STEERING FAILED. THE CONSUMER LOST CONTROL OF THE VEHICLE AND COLLIDED HEAD ON WITH A TREE. NEITHER THE FRONT DRIVER NOR PASSENGER AIR BAGS DEPLOYED. *NLM
Service brakes, Hydraulic, Air bags, Mar 26, 2003, crash
WHILE DRIVING 25 MPH ON A DIRT ROAD THE CONSUMERS VEHICLE BEGAN TO FISHTAIL. WHEN THE CONSUMER APPLIED THE BRAKES THEY DID NOT STOP THE VEHICLE AND THE STEERING FAILED. THE CONSUMER LOST CONTROL OF THE VEHICLE AND COLLIDED HEAD ON WITH A TREE. NEITHER THE FRONT DRIVER NOR PASSENGER AIR BAGS DEPLOYED. *NLM
Service brakes, Hydraulic, Mar 19, 2003, crash
THE VEHICLE STARTED TO FISH-TAIL, THE CONSUMER DEPRESSED THE BRAKES WITH FORCE AND DISCOVERED THE VEHICLE HAD NO BRAKES. *JB *TS
Service brakes, Hydraulic, Feb 24, 2003
THE DEALER TOOK TOO LONG TO PEFORM RECALL #02V079000 REGARDING THE MASTER CYLINDER.*JB
Service brakes, Hydraulic, Feb 21, 2003
WHEN THE BRAKE WAS APPLIED, THE VEHICLE EXPERIENCED EXTENDED STOPPING DISTANCE.*JB *TS
Service brakes, Hydraulic, Feb 14, 2002
I HAVE REPORTED THE PROBLEM TO DEALER, BEEN TO SUBARU DEALER 3 TIMES WHO CAN'T DUPLICATE THE PROBLEM, HOWEVER THE PROBLEM KEEPS RECURRING TO ME. FEEL IT IS EITHER MASTER CYLINDER OR ABS, GIVEN LOW MILEAGEA AND AGE OF CAR. POOR BRAKE DESIGN IF COMPUTER CANNOT PICK UP THIS FAULT. *AK
Service brakes, Hydraulic, Feb 11, 2002
CONSUMER WAS TRAVELING ON HIGHWAY, AND WHILE APPROACHING A STOP SIGN SHE APPLIED BRAKES, BUT PEDAL WENT ALL THE WAY DOWN TO THE FLOOR, AND VEHICLE SLID.*AK
Service brakes, Hydraulic, Feb 10, 2002
THIS IS THE SECOND TIME IN 2 MONTHS THAT THE BRAKES HAVE FAILED WHILE DRIVING AT LOW SPEED ON A WET, BUT TOTALLY ICE-FREE PAVED ROAD. HAVE TAKEN CAR TO BE REPAIRED AT SUBARU DEALER (2 DIFFERENT ONES) BUT BOTH TIMES WAS STATED HUNTER'S INVOICE THAT THEY COULD NOT DUPLICATE THE CUSTOMER'S (ME) CONCERN, SO NO ACTION WAS TAKEN TO FIX THE BRAKES. BRAKES DEFINITELY FEEL SPONGY WHEN BRAKING WHILE DRIVING FORWARD, BUT BRAKES FEEL GOOD AND SOLID WHEN GOING IN REVERSE. LAST FRIDAY, I TOOK MY CAR TO PRESTIGE, ON FEB 8TH TO ADDRESS THE SECOND TIME THE BRAKES HAVE FAILED. SERVICE MANAGER, DAVE LINDSEY SAID HE COULDN'T DUPLICATE THE BRAKES FAILING AGAIN AND SO WAS NOT GOING TO DO ANYTHING TO FIX MY BRAKES. I VOICED MY CONCERNED THAT I WAS VERY AFRAID FOR MY SAFETY WITH THESE WEIRD BRAKES AND HE EMPHATICALLY TOLD ME HE WOULDN'T FIX THE BRAKES UNTIL THE BRAKES FAILED AGAIN!!! WHEN I WENT INTO PRESTIGE'S SALESROOM TO GET A 800 NUMBER TO CONTACT SUBARU TO LET THEM KNOW MY BRAKES HAD INDEED FAILED AGAIN, DAVE LINDSEY MARCHED INTO SALES ROOM OF PRESTIGE SUBARU AND DEMANDED I LEAVE THE SUBARU PRESTIGE PREMISES AT ONCE. HE NEVER EVEN GAVE ME THE WORK ORDER/INVOICE SHOWING THAT HE HAD EVEN LOOKED AT MY CAR FOR THE FAILED BRAKES!!! I THINK THAT PRESTIGE SUBARU NEEDS TO BE INVESTIGATE. THERE IS A VERY STEEP HILL YOU HAVE TO GO DOWN IN ORDER TO EXIT THE PRESTIGE SUBARU PREMISES AND I WAS VERY CONCERNED ABOUT TRAVELING DOWN IT, AFTER HAVING NO WORK DONE ON MY BRAKES FOLLOWING MY BRAKE FAILURE ON FEBRUARY 7TH, 2002. *AK