2002 Subaru Outback
Problems, recalls and owner-reported issues
Service brakes is the leading concern among 147 owner complaints filed for this model year. This is the 19th highest complaint count among 26 Outback model years with reports.
Of the 2002 reports, 10 involved a crash. 11 people were injured.
What owners report most often
Recalls and investigations
Fuel system, gasoline, delivery, fuel pumpNov 29, 2013
Airtex Products LP (Airtex) is recalling certain model E8598M, E8518M, E8600M, E8596M, and E8597M fuel pumps manufactured July 26, 2013, and July 29, 2013 and used as aftermarket replacements on Subaru Baja's, Outback's and Legacy's. The affected fuel pumps were sold or installed into the aftermarket applications on or after July 26, 2013, and may may leak fuel from the base of a fuel line connection when the gas tank is full.
A fuel leak in the presence of an ignition source increases the risk of a fire.
Airtex will notify owners, and will replace the fuel pump, free of charge. Recall is expected to begin on January 2, 2014. Customers may contact Airtex at 1-800-880-3056. The recall is expected to begin during January 2014. This recall is being conducted by Airtex, not by Subaru.
Campaign 13E065000 on NHTSA.gov
Vehicle speed control, cablesMar 16, 2004
ON CERTAIN PASSENGER SEDANS, WAGONS, AND SPORT UTILITY VEHICLES, THE CRUISE CONTROL CABLE COULD COME OUT OF ITS TRACK ON THE CRUISE CONTROL LEVER AND LODGE ON THE CONTROL LEVER TAB WHEN THE ACCELERATOR PEDAL IS RELEASED. IF THIS CONDITION OCCURS, THE THROTTLE WILL NOT RETURN TO THE IDLE POSITION AND WILL REMAIN IN AN OPEN POSITION.
IF THIS OCCURS DURING VEHICLE OPERATION, THE DRIVER COULD LOSE CONTROL OF THE VEHICLE, WHICH COULD RESULT IN A CRASH.
DEALERS WILL INSTALL A CRUISE CONTROL CABLE RETAINING CLIP TO THE CRUISE CONTROL LEVER TAB ON THE THROTTLE SHAFT IN ORDER TO PREVENT THE CRUISE CONTROL CABLE FROM COMING OUT OF ITS TRACK. OWNER NOTIFICATION BEGAN ON APRIL 12, 2004. OWNERS SHOULD CONTACT SUBARU AT 1-800-782-2783.
Campaign 04V128000 on NHTSA.gov
Suspension, rearApr 22, 2003
THIS RECALL APPLIES TO CERTAIN PASSENGER VEHICLES ORIGINALLY SOLD IN OR CURRENTLY REGISTERED IN THE STATES OF CONNECTICUT, DELAWARE, ILLINOIS, INDIANA, IOWA, KENTUCKY, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSOURI, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND, VERMONT, VIRGINIA, WEST VIRGINIA, WISCONSIN, AND THE DISTRICT OF COLUMBIA. CERTAIN REAR SUSPENSION SUBFRAME COMPONENTS WERE PRODUCED WITH POOR PAINT QUALITY WHICH, AFTER CONTINUED EXPOSURE TO CORROSIVE ROAD SALTS FOR A PERIOD OF SEVERAL YEARS, COULD RESULT IN RUST-OUT OF THE COMPONENT AND POSSIBLE BREAKAGE OF THE SUBFRAME.
IF SUCH BREAKAGE OCCURS WHILE THE VEHICLE IS BEING OPERATED, CONTROL OF THE VEHICLE COULD BE AFFECTED, INCREASING THE RISK OF A CRASH.
DEALERS WILL CLEAN AND RUST-PROOF THE REAR SUSPENSION SUBFRAME. OWNER NOTIFICATION BEGAN JULY 14, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT SUBARU AT 1-800-782-2783.
Campaign 03V153000 on NHTSA.gov
Power train, automatic transmissionOct 30, 2002
CERTAIN SPORT UTILITY AND PASSENGER VEHICLES EQUIPPED WITH AUTOMATIC TRANSMISSIONS WERE PRODUCED WITH AN IMPROPERLY MANUFACTURED TRANSMISSION PARKING ROD. WHEN THE TRANSMISSION SELECTOR LEVER IS PLACED IN THE "P" (PARK) POSITION, THE TRANSMISSION PARK MECHANISM, THAT IS INTENDED TO HOLD YOUR VEHICLE, MAY NOT ENGAGE.
THE VEHICLE COULD THEN MOVE/ROLL WITHOUT PRIOR WARNING, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE AUTOMATIC TRANSMISSION PARKING ROD ASSEMBLY. OWNER NOTIFICATION JANUARY 8, 2003. AN INTERIM OWNER NOTIFICATION WILL BE SENT DURING NOVEMBER 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT SUBARU AT 1-800-782-2783.
Campaign 02V282000 on NHTSA.gov
Service brakes, hydraulic, foundation components, master cylinderMar 12, 2002
ON CERTAIN PASSENGER VEHICLES, THE BRAKE MASTER CYLINDERS MAY NOT FUNCTION PROPERLY IN AMBIENT TEMPERATURES BELOW FREEZING 32 DEGREES FAHRENHEIT AND LOWER).
AT THESE TEMPERATURES, THE BRAKES MAY NOT RELEASE AFTER BEING APPLIED, EVEN WHEN THE DRIVER'S FOOT IS NO LONGER ON THE BRAKE PEDAL. THIS CAN OCCUR WITHOUR PRIOR WARNING, POSSIBLY RESULTING IN A CRASH.
DEALERS WILL REPLACE THE MASTER CYLINDERS. OWNER NOTIFICATION BEGAN MARCH 21, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT SUBARU AT 1-800-782-2783.
Campaign 02V079000 on NHTSA.gov
Representative owner complaints: structure
11 reports, newest first. Show all
Suspension, Power train, Structure, Jul 26, 2016
TL* THE CONTACT OWNS A 2002 SUBARU OUTBACK. WHILE THE VEHICLE WAS BEING SERVICED, THE INDEPENDENT MECHANIC OBSERVED THAT THE ENTIRE FRAME WAS SEVERELY CORRODED AND HOLES WERE FORMING. THE VEHICLE NEEDED A NEW CROSS MEMBER. THE VEHICLE WAS NOT REPAIRED. ALSO, WHEN THE VEHICLE WAS SHIFTED INTO THE PARK POSITION WHILE ON AN INCLINE, IT BEGAN TO ROLL AWAY WITHOUT WARNING. THE FAILURE RECURRED TWO TIMES. THE VEHICLE WAS NOT TAKEN TO A DEALER OR DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 03V153000 (SUSPENSION) AND 02V282000 (POWER TRAIN). THE FAILURE MILEAGE WAS APPROXIMATELY 170,000.
Suspension, Structure, Oct 5, 2015
TL* THE CONTACT OWNS A 2002 SUBARU OUTBACK. WHILE THE VEHICLE WAS BEING SERVICED FOR ROUTINE MAINTENANCE, THE INDEPENDENT MECHANIC DISCOVERED THAT THE REAR SUSPENSION SUBFRAME HAD FRACTURED DUE TO SEVERE RUSTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 200,000. UPDATE 01/13/16 MA; UPDATED 4/17/18*JB THE CONSUMER STATED TRADED VEHICLE DUE TO THE FACT NOT KNOWING WHAT TO DO ABOUT FIXING IT. *TR
Structure, Apr 15, 2015
WHEN GETTING THE CAR INSPECTED WE FOUND OUT THE FRAME OF THE CAR WAS RUSTED SO BADLY IT WAS CRACKED. IT WAS IN SUCH A KEY SPOT THAT IT WASN'T FIXABLE AND THE CAR COULD HAVE EASILY LOST A WHEEL ON THE ROAD WITH LITTLE TO NO WARNING (A SMALL BUMP COULD HAVE BEEN ENOUGH TO TRIGGER AN ACCIDENT). THE CAR HAS BEEN TAKEN CARE OF WELL AND WHEN INSPECTED JUST A YEAR AGO AT THE SUBARU DEALERSHIP THERE WAS NO MENTION OR SIGN THAT THIS COULD POTENTIALLY BE A PROBLEM. THE FAST DETERIORATION OF THE FRAME UNDERNEATH THE CAR IS THE COMPLAINT AND WE HAD NO CHOICE BUT TO PART OUT THE OTHERWISE WONDERFUL CAR DUE TO SAFETY AND UNABLE TO GET IT FIXED. *TR
Structure, Latches/locks/linkages, Aug 2, 2012, crash
WE WERE DRIVING ON HIGHWAY I-95 GOING BETWEEN 55 AND 60 MILES AN HOUR AND THE HOOD LATCH FAILED. THE HOOD CAME UP BLOCKING OUR VISION AND BROKE THE WINDSHIELD. EXTENSIVE DAMAGE TO CAR. WE WERE TRAVELING IN THE FAR RIGHT LANE AND WERE LUCKY THAT WE COULD PULL THE CAR OFF THE HIGHWAY INTO THE BREAKDOWN LANE. WE WERE VERY LUCKY NO ONE WAS BEHIND US. *TR
Suspension, Structure, Apr 18, 2012
TL* THE CONTACT OWNS A 2002 SUBARU OUTBACK SPORT. WHILE HAVING THE VEHICLE EXAMINED, THE CONTACT WAS INFORMED THAT THE SUB FRAME HAD BEGUN TO RUST AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT SERVICED. THE CURRENT AND FAILURE MILEAGES WERE 152,000. UPDATED 05/09/12 *BF
Structure, Dec 22, 2007
2002 SUBARU OUTBACK REAR SEAT LATCH CLIPS NOT ACCESSIBLE TO USE CHILD SAFETY SEATS (6 POINT HARNESS SYSTEM) CLIPS ARE TUCKED TOO FAR DOWN INTO SEATS. NEED EXTENSION CLIP TO ACCESS. *TR
Seat belts, Structure, Oct 10, 2006
EVERYTIME IT RAINS OR GO THROUGH A CAR WASH THE SEAT BELT GETS WET AND IS WORSE WHEN THE SEAT BELT HAS BEEN RETRACTED AS THE WET AREA NOW IS ALL ACROSS YOU. IT APPARENTLY IS MAKING ITS WAY THROUGH THE SUNROOF. WHAT IS THE REPAIR FOR THIS, NEW SEALS IN THE SUNROOF OR THE ROOF RACK MOUNTING HOLES? *JB
Visibility, Structure, Jul 6, 2004
WHEN TRYING TO OPEN THE REAR RIGHT DOOR THE REAR DOOR WOULD NOT OPEN FROM THE OUTSIDE. CONSUMER TOOK THE VEHICLE TO THE DEALER ON THREE SEPARATE OCCASIONS. HOWEVER, THE PROBLEM RECURRED. *AK WIND NOISE WAS EVIDENT DRIVER'S SIDE MIRROR WHILE DRIVING VEHICLE. *LA
Structure, May 1, 2003
CAR LEAKS INTO CABIN THROUGH MOON ROOFS (I SUPPOSE). WATER POURS THROUGH SEAT BELT RECOIL IN ROOF OVER CARGO AREA.
Engine and engine cooling, Structure, Other or unspecified, Sep 30, 2002
CONSUMER STATES THAT WHILE DRIVING AT 35MPH AND NO WARNING THE VEHICLE WILL STALL AND IT WILL BE HARD FOR THE CONSUMER TO CONTROL THE VEHICLE. DEALER NOTIFIED. NLM THE CONSUMER IS EXPERIENCING THE FOLLOWING; HESITATED(SEVERE) ON ACCELERATION (ESPECIALLY WHEN THE ENGINE IS COLD/EVEN AFTER WARMED UP), THERE'S A WIND NOISE COMING FROM THE ROOF/ROOF RACK-AND HAPPENS AT SPEEDS OVER 20 MPH/VERY NOISY, A CREAKING NOISE COMING FROM THE LEFT FRONT OF THE VEHICLE-MOSTLY WHEN MAKING TURNS, BACKING OUT OF THE DRIVEWAY(MAYBE THE STRUT), STALLING, AND WOULD SIT FOR1-2 HOURS, THEN WOULD START WITH DIFFICULTY, RUNS ROUGH FOR A FEW SECONDS, THEN IS FINE. THE DEALER SUGGESTS THAT THE VEHICLE WAS RUNNING WITHIN THE SPECIFICATIONS. (THERE HAVE BEEN NUMEROUS OCCURRENCES) SCC
Structure, Sep 12, 2002
BUG DEFLECTOR "FLEW OFF" WHILE DRIVING ON HIGHWAY AT APPROXIMATELY 75MPH. CONSUMER CONCERNED THAT DEFLECTOR COULD HAVE CAUSED INJURY TO OTHER MOTORISTS.*AK