2010 Subaru Outback
Problems, recalls and owner-reported issues
Power train is the leading concern among 360 owner complaints filed for this model year. This is the 9th highest complaint count among 26 Outback model years with reports.
Of the 2010 reports, 12 involved a crash and 3 involved a fire. 8 people were injured.
What owners report most often
Recalls and investigations
Air bags, frontal, passenger side, inflator moduleJan 2, 2020
Subaru of America, Inc. (Subaru) is recalling certain 2009-2013 Forester, 2003-2006 Baja, 2004-2011 Impreza, 2004-2014 WRX (including STI), 2003-2014 Legacy and Outback, and 2005-2006 Saab 9-2X vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles had their passenger frontal air bag inflators previously replaced under a prior recall using inflators of the same design. The inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Subaru will notify their owners. General Motors will notify Saab owners. Dealers will replace the passenger air bag inflators, free of charge. The recall began January 7, 2020. Subaru owners may contact Subaru customer service at 1-844-373-6614. Saab owners may contact the Saab Customer Assistance Center at 1-800-955-9007. Subaru's number for this recall is TKC-20.
Campaign 20V003000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleJan 2, 2020
Subaru of America, Inc. (Subaru) is recalling certain 2009-2013 Forester, 2003-2006 Baja, 2004-2011 Impreza, 2004-2014 WRX (including STI), 2003-2014 Legacy and Outback, and 2006 Saab 9-2X vehicles originally sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." These vehicles had their passenger frontal air bag inflators previously replaced under a prior recall using inflators of the same design. The inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Subaru will notify their owners. General Motors will notify Saab owners. Dealers will replace the passenger air bag inflators, free of charge. The recall began January 7, 2020. Subaru owners may contact Subaru customer service at 1-844-373-6614. Saab owners may contact the Saab Customer Assistance Center at 1-800-955-9007. Subaru's number for this recall is TKB-20.
Campaign 20V002000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleJan 2, 2020
Subaru of America, Inc. (Subaru) is recalling certain 2009-2013 Forester, 2003-2006 Baja, 2004-2011 Impreza, 2004-2014 WRX (STI included), 2003-2014 Legacy and Outback, and 2005-2006 Saab 9-2X vehicles originally sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." These vehicles had their passenger frontal air bag inflators previously replaced under a prior recall using inflators of the same design. The inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Subaru will notify their owners. General Motors will notify Saab owners. Dealers will replace the passenger air bag inflators with alternate inflators, free of charge. The recall began January 7, 2020. Subaru Owners may contact Subaru customer service at 1-844-373-6614. Saab owners may contact the Saab Customer Assistance Center at 1-800-955-9007. Subaru's number for this recall is TKA-20.
Campaign 20V001000 on NHTSA.gov
Electrical system, ignition, switchApr 11, 2019
Subaru of America, Inc. (Subaru) is recalling certain 2009-2013 Forester vehicles, 2008-2011 Impreza vehicles, 2008-2014 WRX vehicles, 2005-2014 Legacy vehicles, 2005-2014 Outback vehicles and 2006-2008 Tribeca vehicles equipped with a mechanical key ignition switch installed as a replacement part. The ball spring inside the switch may break, reducing the strength of the ignition switch. If this occurs, the weight on the key ring and certain road conditions could cause the ignition switch to move out of the run position to the accessory position, turning off the engine.
The engine turning off unexpectedly can increase the risk of a crash. If a crash occurs under this condition, the air bag may not deploy, increasing the risk of injury.
Subaru will notify owners, and dealers will inspect the ignition switch, replacing the ignition switch, if necessary, free of charge. The recall began May 10, 2019. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WUF-91.
Campaign 19V297000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleJan 9, 2019
Subaru of America, Inc. (Subaru) is recalling certain 2010-2014 Tribeca, WRX, Legacy and Outback vehicles, 2010-2011 Impreza vehicles and 2010-2013 Forester vehicles sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An explosion of an inflator within the passenger frontal air bag module may result in sharp metal fragments striking the front seat passenger, driver or other occupants resulting in serious injury or death.
Subaru is notifying owners, and dealers will replace the front passenger air bag inflator, free of charge. The recall began on January 25, 2019. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is TKC-19.
Campaign 19V009000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleJan 9, 2019
Subaru of America, Inc. (Subaru) is recalling certain 2010-2014 Tribeca, WRX, Outback, and Legacy vehicles, 2010-2011 Impreza vehicles and 2010-2013 Forester vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An explosion of an inflator within the passenger frontal air bag module may result in sharp metal fragments striking the front seat passenger, driver or other occupants resulting in serious injury or death.
Subaru is notifying owners, and dealers will replace the front passenger air bag inflator, free of charge. The recall began January 25, 2019. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is TKB-19.
Campaign 19V008000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleJan 9, 2019
Subaru of America, Inc. (Subaru) is recalling certain 2010-2013 Forester, 2010-2014 Tribeca, WRX, Outback, Legacy, and 2010-2011 Impreza vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An explosion of an inflator within the passenger frontal air bag module may result in sharp metal fragments striking the front seat passenger, driver or other occupants resulting in serious injury or death.
Subaru has notified owners, and dealers will replace the front passenger air bag inflator, free of charge. The recall began January 25, 2019. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is TKA-19.
Campaign 19V007000 on NHTSA.gov
Parking brakeSep 13, 2018
Subaru of America, Inc. (Subaru) is recalling certain 2010-2014 Subaru Legacy and Outback vehicles equipped with a manual transmission. The electronic parking brake (EPB) may not engage as intended, allowing the vehicle to rollaway if the transmission is not in the proper gear when parked.
A vehicle rollaway can increase the risk of a crash.
Subaru will notify owners, and dealers will replace the EPB actuator assembly, free of charge. The recall began July 19, 2019. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WTV-81.
Campaign 18V626000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleJan 9, 2018
Subaru of America, Inc. (Subaru) is recalling certain 2009-2010 Tribeca, Impreza, Forester, WRX, Legacy, and Outback vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An explosion of an inflator within the passenger frontal air bag module may result in sharp metal fragments striking the front seat passenger, driver or other occupants resulting in serious injury or death.
Subaru will notify owners, and dealers will replace the front passenger air bag inflator, free of charge. The recall began on February 9, 2018. Owners may contact Subaru customer service at 1-800-782-2783. Subaru's number for this recall is TKB-18.
Campaign 18V013000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleJan 9, 2018
Subaru of America, Inc. (Subaru) is recalling certain 2009-2013 Legacy, Forester, Tribeca, WRX and Outback vehicles, and 2009-2011 Impreza vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An explosion of an inflator within the passenger frontal air bag module may result in sharp metal fragments striking the front seat passenger, driver or other occupants resulting in serious injury or death.
Subaru will notify owners, and dealers will replace the front passenger air bag inflator, free of charge. The recall began on February 9, 2018. Owners may contact Subaru customer service at 1-800-782-2783. Subaru's number for this recall is TKA-18.
Campaign 18V012000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleJan 10, 2017
Subaru of America, Inc. (Subaru) is recalling certain 2005-2006 Subaru Baja, 2006-2011 Impreza (including WRX and STI models), 2006-2012 Tribeca, 2009-2012 Forester, Legacy, Outback, and 2012 WRX vehicles originally sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Subaru will notify owners, and dealers will replace the front passenger air bag inflator, free of charge. The recall began March 6, 2017. Owners may contact Subaru customer service at 1-800-782-2783. Subaru's number for this recall is TKA-17.
Campaign 17V014000 on NHTSA.gov
Visibility, windshield wiper/washer, motorSep 27, 2016
Subaru of America, Inc. (Subaru) is recalling certain model year 2010-2014 Legacy vehicles manufactured November 26, 2008, to June 7, 2013, and 2010-2014 Outback vehicles manufactured January 9, 2009 to June 7, 2013. Due to contamination, components within the windshield wiper motor bottom cover may interfere with each other. If an obstruction, such as a buildup of snow or ice prevents the wiper arms from being able to stop in the parked position, the wiper motor may overheat and the bottom cover may melt.
If the windshield wiper motor overheats, the wipers may fail, reducing driver visibility and increasing the risk of a crash. Additionally, the wiper motor cover may melt, increasing the risk of a fire.
Subaru will notify owners, and dealers will replace the windshield wiper motor bottom cover assembly, free of charge. The recall began October 2016. Owners may contact Subaru customer service at 1-800-782-2783. Subaru's number for this recall is WTK-71. Note: This recall supersedes recall 11V-469. All vehicles that were remedied under that campaign are affected by this campaign, and need to have their wiper motor bottom cover replaced again.
Campaign 16V694000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleMay 25, 2016
Subaru of America, Inc. (Subaru) is recalling certain model year 2003-2004 Legacy, Outback, 2009-2011 Legacy, Outback, Forester, 2006-2011 Impreza, Tribeca, 2003-2006 Baja, and 2006 Saab 9-2x vehicles originally sold or that have ever been registered in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." These vehicles may be equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Subaru will notify their owners. General Motors will notify Saab owners. Dealers will replace the passenger frontal air bag inflator, free of charge. The recall began August 26, 2016. Owners may contact Subaru customer service at 1-856-488-8500. Saab owners may contact GM at 1-800-955-9007. Subaru's number for this recall is TKA-16.
Campaign 16V358000 on NHTSA.gov
Electrical systemFeb 25, 2013
Subaru is recalling certain model year 2010-2012 Legacy and Outback vehicles equipped with an automatic or CVT transmission and an Audiovox remote engine starter (RES) accessory, certain model year 2012-2013 Impreza vehicles equipped with a CVT transmission and an Audiovox remote engine starter (RES) accessory, and certain model year 2013 XV Crosstrek vehicles equipped with a CVT transmission and an Audiovox remote engine starter (RES) accessory. Additionally included are certain model year 2013 Legacy and Outback vehicles that may have received replacement RES fobs. If the RES fob is dropped, the fob may malfunction and randomly transmit an engine start request without pressing the button.
The engine may inadvertently start and run for up to fifteen minutes. The engine may continue to start and stop until the fob battery is depleted, or until the vehicle runs out of fuel. If the vehicle is parked in an enclosed area, there is a risk of carbon monoxide build-up which may cause headaches, dizziness or, in extreme cases, unconsciousness and/or asphyxiation.
Subaru will notify owners, and dealers will replace the RES key fobs, free of charge. The recall began on April 22, 2013. Owners may contact Subaru at 1-800-782-2783 for more information.
Campaign 13V061000 on NHTSA.gov
Exterior lightingDec 26, 2012
Subaru is recalling certain model year 2010 and 2011 Legacy and Outback vehicles, certain model year 2006 through 2012 Tribeca vehicles sold before January 2012, and certain model year 2009 through 2012 Forester vehicles sold before January 2012. Up to 78,650 of these vehicles may have been equipped with accessory puddle lights that, when illuminated, brighten the area under the doors of the vehicle. A short circuit can develop when either the puddle light or connector are exposed to an electrolytic moisture source (such as road spray that has road salt in it) and it penetrates the circuit board of the puddle light or the pins of the puddle light connector(s).
Over time, migration of the moisture into the circuit board and/or into the connector cavity, may result in a short circuit of the puddle light system. This may generate heat which may melt the plastic resulting in smoke or fire.
Subaru will notify owners, and dealers will install an additional fused-harness, free of charge. The recall began February 19, 2013. Owners may contact Subaru at 1-800-782-2783 for more information.
Campaign 12V602000 on NHTSA.gov
Power train, manual transmissionJul 20, 2010
SUBARU IS RECALLING CERTAIN MODEL YEAR 2010 AND 2011 OUTBACK AND LEGACY PASSENGER VEHICLES MANUFACTURED FROM APRIL 28 THROUGH JUNE 23, 2010. DUE TO A PROGRAMMING ERROR, A LUBRICATION HOLE WITHIN THE 6-SPEED MANUAL TRANSMISSION WAS OMITTED.
IF THE TRANSMISSION GEARS ARE NOT PROPERLY LUBRICATED, A GROANING SOUND MAY BEGIN TO DEVELOP ALERTING THE DRIVER OF A PROBLEM. IF THE SOUND IS IGNORED AND NO ACTION IS TAKEN, THE GEARS WILL EVENTUALLY BREAK AND THIS CONDITION WILL LEAD TO VEHICLE POWER LOSS, POSSIBLY RESULTING IN A CRASH.
SUBARU WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE VEHICLES BY DRILLING AN OIL LUBRICATION HOLE AND, IF NECESSARY, REPLACE THE INTERNAL PARTS WITH NEW ONES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JULY 28, 2010. OWNERS MAY CONTACT SUBARU AT 1-800-782-2783.
Campaign 10V326000 on NHTSA.gov
Steering, columnJun 24, 2010
SUBARU IS RECALLING CERTAIN MODEL YEAR 2010 OUTBACK AND LEGACY PASSENGER VEHICLES MANUFACTURED FROM FEBRUARY 16, 2009 THROUGH APRIL 12, 2010. THE WIRING IN THE STEERING COLUMN ELECTRICAL ROLL CONNECTOR LOCATED BEHIND THE VEHICLE'S STEERING WHEEL MAY DEVELOP STRESS CRACKS AND EVENTUALLY BREAK. IF THIS WERE TO HAPPEN CERTAIN ELECTRICAL COMPONENTS MAY NOT OPERATE AS INTENDED.
POSSIBLE CIRCUITS AFFECTED ARE THE DRIVER'S FRONTAL AIRBAG, PADDLE SHIFTER FUNCTION, CRUISE CONTROL, HORN CONTROL AND RADIO FUNCTIONS INCREASING THE RISK OF A CRASH.
DEALERS WILL CHECK LOT NUMBER OF THE STEERING ROLL CONNECTOR. THE ROLL CONNECTOR WILL BE REPLACED WITH A NEW ONE IF THE LOT NUMBER SHOWED ANY AFFECTED RANGE OF THE FAILURE OCCURRENCE. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JULY 7, 2010. OWNERS MAY CONTACT SUBARU AT 1-800-782-2783.
Campaign 10V283000 on NHTSA.gov
Engine and engine cooling, cooling system, hoses/lines/piping/fittingsMay 7, 2010
SUBARU IS RECALLING CERTAIN MODEL YEAR 2010 OUTBACK AND LEGACY PASSENGER VEHICLES MANUFACTURED FROM JULY 31 THROUGH DECEMBER 1, 2009. A CRACK OR SPLIT CAN OCCUR IN THE CVT COOLER HOSE RESULTING IN A FLUID LEAK.
IF THE FLUID IS COMPLETELY LEAKED DURING DRIVING, THE VEHICLE WILL COME TO A STOP, POSSIBLY RESULTING IN A CRASH.
SUBARU WILL NOTIFY OWNERS AND DEALERS WILL REPLACE ANY AFFECTED COOLER HOSES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JUNE 8, 2010. OWNERS MAY CONTACT SUBARU AT 1-800-SUBARU3 (1-800-782-2783).
Campaign 10V196000 on NHTSA.gov
Representative owner complaints
360 reports, newest first.
Power train, Service brakes, Oct 31, 2018, fire
TL* THE CONTACT OWNS A 2010 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE DRIVING AT 10-15 MPH, THERE WAS AN ABNORMAL BURNING ODOR IN THE VEHICLE. ADDITIONALLY, THERE WAS SMOKE EMERGING FROM THE HOOD AND INTO THE VEHICLE. THE GEAR SHIFTER WAS STUCK AND FAILED TO ENGAGE INTO FIRST GEAR. THE EMERGENCY BRAKE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TOWED TO THE LOCAL DEALER MULLER SUBARU (1350 PARK AVE W, HIGHLAND PARK, IL 60035 (888) 285-8152) WHERE DIAGNOSED THAT THE CLUTCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT DECLINED TO PAY FOR THE $1800.00 FEE. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 1-373-484-69104 HOWEVER NO FURTHER ASSISTANCE WAS PROVIDED. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 18V626000 (PARKING BRAKE) WAS NOT RECEIVED. THE FAILURE MILEAGE WAS 83,000.
Engine, Oct 25, 2018
FROM 2010 - 2014, SUBARU REMOVED ENGINE TEMP. GUAGE FROM DASH SO THERE IS NO WAY TO MONITOR HIGH NORMAL TEMPS OF ENGINE. AT ONLY 93,770 MILES, MY 2010 OUTBACK 2.5L DASH COOLANT LIGHT FLICKERED ON A SLIGHT DOWNHILL. I HAD NEVER HAD AN ENGINE OR TRANSMISSION ISSUE WITH THIS CAR IN OVER 8 YEARS! TURNS OUT COOLANT WAS LOW DUE TO IT OVERHEATING AND BOILING OUT. TURNS OUT IT WAS THE BEGINNING OF A HEAD GASKET FAILURE! I COULD HAVE ENDED UP STRANDED ON THE SIDE OF A HILLY ROAD, WITH A BLOWN ENGINE! SUBARU HAS NOT FIXED THEIR CHRONIC HG FAILURE ISSUE!!! TO VERIFY/REPLICATE THE OVERHEATING, I TURNED ON THE A/C AND TOOK A 20 MILE OUT AND BACK ON A HILLY PORTION OF THE 5 FWY IN NORTHERN CA AT THEBEND OF SUMMER, 2018.
Power train, Sep 28, 2018
SLOWING DOWN TO UNDER 10MPH THE CAR WILL DROP TO AROUND 500RPM AND WILL SHUDDER AS THOUGH IT IS GOING TO STALL. ON A FEW OCCASIONS IT HAS ACTUALLY STALLED. I AM AWARE THERE WAS AN EXTENDED WARRANTY TO FIX THE TORQUE CONVERTER SINCE SUBARU HAS CHANGED THEM, BUT I DID NOT HAVE A WARRANTY ON MY VEHICLE AND EVEN IF I DID IT IS STILL OVER 100,000 MILES.
Exterior lighting, Sep 20, 2018
THE HEADLIGHTS ARE DIM AND DO NOT PROJECT A SAFE BEAM OF LIGHT. THIS ONLY AFFECTS THE NORMAL BEAM. THE HIGH BEAMS WORK WELL.
Power train, Sep 13, 2018
WHILE I WAS ON MY WAY HOME, THE CAR STARTED BUCKING AND ALL OF THE WARNING LIGHTS STARTED TO FLICKER ON & OF ON THE DASH. I WAS DRIVING ON A MAJOR HIGHWAY AND THANK GOODNESS I WAS CLOSE TO MY SUBARU DEALERSHIP WHERE I IMMEDIATELY TOOK THE CAR. I WAS EXTREMELY SCARED! SHAKING! THEY TOOK THE CAR RIGHT AWAY & TOLD ME THAT IT WAS THE TRANSMISSION - MY SON RESEARCHED THIS AND FOUND THAT THERE HAVE BEEN MANY OTHERS WITH THE SAME ISSUES. APPARENTLY MY DEALER WAS AWARE ALSO SINCE THEY KNEW RIGHT AWAY WHAT WAS WRONG. COST OF REPAIR $1,70.86 + TAX! WE RECENTLY PURCHASED A 2ND OUTBACK B'CAUSE WE LOVE THE SUBARU BRAND & OUR DEALER. WHAT HAPPENED TO ME IS A SHAMEFUL NEGLECT ON SUBARU'S PART SINCE THERE APPEARS TO HAVE BEEN SEVERAL INCIDENTS THE SAME AS MINE. I THANK GOD THAT I DIDN'T BREAK DOWN ON A MAJOR HIGHWAY OR BRIDGE THAT WAS ON MY WAY HOME. BUT MOSTLY, I AM GRATEFUL THAT MY 19 YEAR OLD DAUGHTER WASN'T DRIVING THE CAR WHEN THIS PROBLEM AROSE! SHAME ON SUBARU FOR NOT DOING A RECALL ON THIS! VERY DISAPPOINTED IN THE BRAND. MY DEALER WAS EXCEPTIONAL AND FIXED THE CAR IN 1 DAY! REPLACED TRANSMISSION VALVE BODY.
Power train, Sep 13, 2018
CAR STOPPED DEAD ON THE FREEWAY WHILE ATTEMPTING TO EXIT, AND AGAIN IN A MAJOR INTERSECTION. CAR WAS DIAGNOSED AS NEEDING AN ENTIRELY NEW TRANSMISSION AT A SUBARU DEALER AND THE QUOTED COST WAS MORE THAN THE VALUE OF THE CAR. THERE WAS AN EXTENDED WARRANTY ATTEMPTING TO COVER UP THIS SITUATION BUT, AS A NEW OWNER, I WAS NEVER NOTIFIED. THE TRANSMISSION FAILED WITHIN TWO WEEKS OF THE END DATE OF THE EXTENDED WARRANTY. THEY SHOULD HAVE BEEN FORCED TO ISSUE A RECALL....NONE OF MY FAMILY WILL EVER DRIVE THIS VEHICLE AGAIN BECAUSE THERE ARE NO GUARANTEES IT WILL NOT HAPPEN AGAIN.
Service brakes, Sep 4, 2018
I WAS DRIVING ABOUT 30 MPH ON A COUNTRY ROAD, ATTEMPTED TO STOP, AND THE BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR. I WAS ABLE TO USE MY PADDLE SHIFTERS TO SLOW THE CAR DOWN TO A SAFER SPEED. AFTER THE PEDAL WENT TO THE FLOOR, I NOTICED THAT THE BRAKE WARNING LIGHT HAD COME ON. LUCKILY I WAS CLOSE TO HOME AND WAS ABLE TO LIMP THE CAR BACK HOME WHERE THE CAR HAS SAT UNABLE TO BE DRIVEN. THERE IS AN OUTSTANDING RECALL (SUBARU #214790, NHTSA# 14V311000) FOR 05-09 OUTBACK MODELS. ALTHOUGH MY VIN SAYS IT'S A 2010, IT TAKES 2009 BRAKE PADS (2010 PADS WEREN'T EVEN CLOSE) SO I SUSPECT IT'S AN EARLY 2010 MODEL WITH SOME 2009 PARTS- SPECIFICALLY THE BRAKING SYSTEM. OUR HOUSEHOLD HAS HAD THIS PROBLEM FIXED ON 5 DIFFERENT SUBARUS (92 OUTBACK, 95 OUTBACK, 98 OUTBACK, 02 OUTBACK, 09 LEGACY) SO WE ARE WELL AWARE OF THE PROBLEM. THIS FAILED IN EXACTLY THE SAME SPOT PHOTOS ATTACHED OF THE BLOWN BRAKE LINES. I CONTACTED MY DEALER THE DAY IT HAPPENED AND THEY SAID THERE ARE NO OPEN RECALLS FOR THIS FOR MY MODEL YEAR- EVEN AFTER I EXPLAINED THE DIFFERENT SIZE BRAKE PADS. THEY SUGGESTED I CONTACT SUBARU AMERICA- WHICH I DID ON SEPT 4. THEY SAID THE SAME THING AS THE DEALER, SUGGESTED I CALL SUBARU CORPORATE (THEY WERE CLOSED) BUT CAUTIONED ME THAT THEY WOULDN'T BE ABLE TO HELP. I THINK THE RECALL SHOULD BE EXTENDED TO INCLUDE AT LEAST THE 2010 MODEL. I'M TRYING THE NHTSA BECAUSE IT'S A MAJOR SAFETY PROBLEM THAT OCCURS WITHOUT WARNING. THE NEXT PERSON THIS HAPPENS TO MAY NOT BE SO LUCKY. IS THERE ANYTHING YOU CAN DO TO HELP? I'M LOOKING FOR THIS TO BE FIXED ON MY CAR AND THE RECALL TO BE EXTENDED TO OTHER CARS WITH THIS DESIGN FLAW. THE 3 PHOTOS ATTACHED SHOW: IMG_2145.JPG- BRAKE FLUID LEAKING FROM FUEL TANK PROTECTOR IN RIGHT REAR IMG_2152.JPG- INSIDE OF PANEL- WITH A PUDDLE OF BRAKE FLUID IMG_2151.JPG- REAR BRAKE LINES THEMSELVES- NOTICE TO CORROSION
Electrical system, Aug 17, 2018
DASHBOARD WARNING LIGHTS GOING OFF. STARTS AS SOON AS THE VEHICLE TURNS ON. VERY RARELY DOES IT TURN OF. CHECK ENGINE LIGHT IS FLASHING, ANTI-SKID LIGHTS FLASHING, LOW TIRE PRESSURE LIGHTS FLASHING, CRUISE CONTROL LIGHTS FLASHING. HAVE TRIED MULTIPLE FIXES, BUT NOTHING WORKS. THIS HAS BEEN GOING ON FOR OVER 1 YEAR.
Service brakes, Aug 17, 2018
TL* THE CONTACT OWNS A 2010 SUBARU OUTBACK. WHILE DRIVING 35 TO 40 MPH AND ATTEMPTING TO SLOW DOWN, THE BRAKE PEDAL BECAME SOFT AND STUCK TO THE FLOORBOARD. THE CONTACT WAS ABLE TO COME TO A COMPLETE STOP BY DEPRESSING THE BRAKE PEDAL LIGHTLY. THE CONTACT ALSO MENTIONED THAT WHEN ATTEMPTING TO ENGAGE THE EMERGENCY BRAKE, IT ONLY EMITTED A BEEPING SOUND AND FAILED TO ENGAGE. THE VEHICLE WAS TAKEN TO EUROPEAN CAR SALES AND SERVICE (201 WEST CLOVERLAND DRIVE, IRONWOOD, MICHIGAN 49938, (906) 932-5720) WHERE IT WAS DIAGNOSED THAT THE BRAKE LINES WERE RUSTED AND THE REAR AND FRONT BRAKE JUNCTIONS WERE CORRODED. THE MANUFACTURER PROVIDED THE CONTACT WITH CASE NUMBER 1-35365382991. THE MANUFACTURER STATED THAT THE BRAKE FAILURE REPAIR ENDED IN MARCH OF 2009. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 148,000.
Electrical system, Jul 28, 2018
MY HUSBAND TOOK IN MY SUBARU OUTBACK FOR RECALL. IT WAS VDC. FOLLOWING THE FIX FREQUENTLY THE OIL LIGHT WILL COME ON. ALSO THE BRAKE LIGHT WILL COME ON. ALSO THE TRACTION LIGHT WILL COME ON. I HAVE HAD MY CAR IN NUMEROUS TIMES AND THEY CAN'T FIX IT. THEY WERE ESPECIALLY NICE WHEN MY HUSBAND CAME IN. MY HUSBAND DIED IN APRIL AND I SEEM TO GET A RUN AROUND. THEY SAY THEY DON'T HAVE RENTALS FOR ME AND THAT THEY ARE LOSING MONEY BY GIVING ME A LOANER. THE LIGHTS COME ON WHEN I AM DRIVING AND IT CAN BE ON THE HIGHWAY, CITY STREETS, AND I AM NOT TURNING AT THE TIME. SOME TIMES THE BLINKER SOUND COMES ON WHEN I AM SITTING WITH THE ENGINE ON. IT IS REALLY FAST AND LOUD.
Power train, Jul 16, 2018
TL* THE CONTACT OWNS A 2010 SUBARU OUTBACK. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE FAILED TO ENGAGE INTO SIXTH GEAR. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
Power train, Jun 18, 2018
TL* THE CONTACT OWNS A 2010 SUBARU OUTBACK. THE CONTACT STATED THAT EVERY TIME THE VEHICLE CAME TO A COMPLETE STOP, THE IGNITION TURNED OFF AND IMMEDIATELY RESTARTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND IT WAS DIAGNOSED THAT THE TORQUE CONVERTER AND TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 153,000.
Electrical system, Exterior lighting, May 29, 2018
MY HEADLIGHTS BOTH LOW BEAM AND HIGH GO OUT ON A MONTHLY BASIS. I HAVE A 2 YEAR OLD DAUGHTER AND LIVE IN THE MOUNTAINS OF LAKE TAHOE. THIS IS A NUISANCE AS WELL AS A CONSIDERABLE SAFETY HAZARD AND THE DEALERSHIP SEEMS TO THINK THERE IS NO ISSUE OTHER THAN CONTINUAL BAD BULBS. I AM CONSIDERING FILING A LAW SUIT AGAINST SUBA [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
Engine, May 16, 2018
TL* THE CONTACT OWNS A 2010 SUBARU OUTBACK. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STARTED TO OVERHEAT AND THE COOLANT TEMPERATURE WARNING INDICATOR ILLUMINATED. THE CONTACT ALSO STATED THAT THERE WAS FUEL LEAKING FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO VIC BAILEY MAZDA SUBARU (400 E DANIEL MORGAN AVE, SPARTANBURG, SC 29302, (864) 568-3338) WHERE IT WAS DIAGNOSED THAT THE HEAD GASKET WAS LEAKING AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 220,000.
Exterior lighting, Engine, Apr 30, 2018
TL* THE CONTACT OWNS A 2010 SUBARU OUTBACK. WHILE OPERATING THE VEHICLE, THE LOW BEAM HEADLIGHTS SUDDENLY FAILED TO ILLUMINATE. THE LOW BEAM HEADLIGHT BULBS HAD BEEN REPLACED ON SIX SEPARATE OCCASIONS. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (ULTIMATE AUTOMOTIVE SUBARU, 5150 JEFFERSON DAVIS HWY, FREDERICKSBURG, VA) AND WAS REPAIRED PER THE MANUFACTURER'S CUSTOMER SATISFACTORY EXTENDED WARRANTY PROGRAM. THE DIAGNOSIS INFORMATION WAS NOT AVAILABLE. THE CONTACT ALSO STATED THAT WHEN MAKING AN ABRUPT STOP AND DEPRESSING THE BRAKE PEDAL, THE VEHICLE WOULD SUDDENLY TURN OFF. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER ON TWO SEPARATE OCCASIONS, BUT THE CAUSE OF THE FAILURE COULD NOT BE DIAGNOSED. THE FAILURE MILEAGE WAS 20,000.
Other or unspecified, Apr 24, 2018
ON 4/22/2018 AT 2:33 PM I WAS DRIVING ALONG I-80 SOUTH OF HAZELTON, PA (HTTPS://GOO.GL/MAPS/GJHN82KH8PC2). I WAS GOING 65. THE TEMPERATURE WAS ABOUT 60. THERE WERE NO CARS IN FRONT OF US OR BEHIND US AND THE NEAREST OVERPASS WAS SEVERAL THOUSAND FEET AHEAD OF US. WE WERE NOT IN A FALLING ROCK AREA. SUDDENLY, THERE WAS A VERY LOUD POPPING SOUND. IMMEDIATELY, THERE WAS A LOUD WOOSHING SOUND OF AIR AND WHAT SOUNDED LIKE GRAVEL ON THE CAR'S ROOF. I DECELERATED AND MY TWO PASSENGERS LOOKED AROUND TO SEE IF SOMETHING HAD FALLEN OFF THE CAR AND WAS BEHIND US. WE SAW NOTHING IN THE ROADWAY BEHIND US. I SLOWLY SLID OPEN THE VISOR PANEL FOR THE SUNROOF AND SAW THE GLASS HAD SHATTERED. I PULLED OVER AND TOOK PHOTOS OF THE DAMAGE. THE DAMAGE (A 6" X 16" HOLE) WAS ALMOST IN THE DIRECT CENTER OF THE SUNROOF. THERE WERE NO STONES OR FOREIGN OBJECTS INSIDE THE HOLE.
Power train, Mar 6, 2018
WHEN DRIVING AND IN MOTION AND WHILE APPLYING THE BRAKES, THE CAR MAKES A SHUDDERING NOISE AND HAS STALLED ON NUMEROUS OCCASIONS AT JUNCTIONS, TRAFFIC LIGHTS ETC., AND HAVE HAD TO TAKE DIVERSION TACTICS TO GET OUT OF THE WAY OF OTHER CARS. I HAVE SEEN THIS IS A COMMON FAULT WITH SUBARU AND APPARENTLY HAS TO DO WITH THE TORQUE CONVERTOR.
Engine, Mar 6, 2018
WHEN MY I BRAKE MY VEHICLE TO A COMPLETE STOP AT RED LIGHTS, INTERSECTIONS, ETC THE ENGINE STALLS, WHICH MAKES ME HAVE TO PUT IT BACK IN PARK AND RESTART THE ENGINE. THIS HAPPENS EVERY TIME I STOP MY VEHICLE.
Electrical system, Exterior lighting, Feb 28, 2018
IN MARCH 2013 AN AUTHORIZED SUBARU SERVICE DEPARTMENT NOTED THERE WAS A RECALL (49 CFR PART 573.6) FOR PUDDLE LIGHTS ON MY CAR AND ORDERED THE PARTS. THIS IS NOTED IN MY FILE AT THE SERVICE DEPARTMENT. THEY WERE GOING TO CALL ME WHEN THE PARTS CAME IN. THAT DID NOT HAPPEN. NOW MY PUDDLE LIGHTS HAVE FAILED AND THE SHORT MAKES IT SO MANY MORE FEATURES IN MY CAR DO NOT WORK (INTERIOR LIGHTS, GAUGES AND KEY FOB (CURRENTLY USE THE SAME FUSE). FOR SOME REASON MY VIN DOES NOT SHOW ON THE RECALL LOOK UP, BUT IT FITS THE VIN RANGE AS WELL AS MAKE, MODEL AND YEAR. IS IT POSSIBLE THAT SUBARU CAN SKIRT THE RECALL, IF THE PUDDLE LIGHTS WERE INSTALLED AT THE DEALERSHIP AT TIME OF PURCHASE AND NOT AT THE FACTORY (SAME PART, AUTHORIZED SERVICE DEPARTMENT, NEW CAR)? THIS APPEARS TO BE THE CASE.TO DATE, SUBARU USA HAS OFFERED TO PAY HALF THE COST THE REPAIR ($881) IN THE INTEREST OF 'CUSTOMER SATISFACTION' AND NOT PER THE RECALL (SR1-30211430901). MY LOCAL MICHAEL'S SUBARU IN BELLEVUE WASHINGTON (SERVICE ADVISOR [XXX]) HAS NOT OFFERED ANYTHING AND HAD MADE FEW EFFORTS, IF ANY, TO CONTACT ME WITH STATUS. I FEEL THE BELLEVUE SERVICE DEPARTMENT DROPPED THE BALL 5 YEARS AGO WHEN IT WOULD GAVE BEEN EASIER TO ADDRESS (NEW RECALL AND NEWER CAR - 67,000 MILES). THE PROBLEM WAS FIRST NOTED IN DECEMBER 2017 WHEN THE KEY FOB STOPPED WORKING. THAT WAS TRACKED TO A SHORT IN ONE OF THE PUDDLE LIGHTS. I AM TRYING TO UNDERSTAND IF THIS PART SHOULD BE COVERED BY A RECALL AND IF THIS MIGHT ALSO BE RELATED TO THE MAGNUSON-MOSS WARRANTY ACT EVEN THOUGH THUS A A RECALL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Power train, Feb 21, 2018
AFTER SHIFTING FROM P TO R OR D OR FROM D TO R OR R TO D, THE CAR HESITATES 2-3 SECONDS WHEN PULLING AWAY. THE ENGINE SHUDDERS AND USUALLY PULLS AWAY WITH NO PROBLEM. OCCASIONALLY, THE ENGINE STALLS. IT WILL START UP AGAIN IMMEDIATELY. THE TORQUE CONVERTER WAS REPLACED DEC. 2016, BUT THIS PROBLEM IS ACTUALLY WORSE SINCE THE REPAIR.
Vehicle speed control, Engine, Feb 12, 2018
GAS PEDAL GOES LIMP AND/OR WORKS INCONSISTENTLY/ERRATICALLY; THIS CAUSES THE CAR TO BECOME UNRESPONSIVE, CREATING POTENTIAL SAFETY ISSUE AT STOPLIGHTS/INTERSECTIONS, ON HIGHWAY, ISSUE MANIFESTS AS ACCELERATING IRREGULARLY AND LURCHING FORWARD UNPREDICTABLY; HAS HAPPENED SEVERAL TIMES AT SPEED ON A HIGHWAY, WHILE STATIONARY AT STOPLIGHT, IN MOTION ON CITY STREETS, ETC.
Visibility, Jan 22, 2018
TL* THE CONTACT OWNS A 2010 SUBARU OUTBACK. WHILE DRIVING APPROXIMATELY 55 MPH, THE SUN ROOF EXPLODED FROM INSIDE THE VEHICLE. THERE WERE NO INJURIES. A LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS TAKEN TO A INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE SUN ROOF NEEDED TO REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.
Power train, Other or unspecified, Jan 8, 2018
COMPLAINT: SUBARU POWERTRAIN EXTENDED WARRANTY IS MEANINGLESS BECAUSE MY SOUTHERN CALIFORNIA DEALER WILL NOT EVEN LOOK AT MY CAR TO DETERMINE WHETHER OR NOT MY FREQUENT ENGINE STALL PROBLEM UPON BRAKING IS DUE TO A DEFECTIVE TORQUE CONVERTER. OR SOME OTHER CAUSE. MY 2010 SUBARU OUTBACK HAS HAD ALL RECOMMENDED SERVICES AND HAS ONLY 53K MILES. NO CHECK ENGINE OR OTHER WARNING LIGHTS HAVE TURNED ON. YESTERDAY, THE ENGINE STALLED AT TEN STOPS IN A ROW AND THEN EVERY OTHER STOP TIL I GOT HOME. SO FAR IT HAS RESTARTED BUT BECAUSE THE PROBLEM BEGAN ONLY ONE WEEK AGO AND IS RAPIDLY WORSENING, I AM AFRAID THE ENGINE WILL SOON FAIL TO RESTART OR WILL DIE WHILE MOVING IN TRAFFIC. MY LOCAL MECHANIC WILL NOT LOOK AT THE CAR BECAUSE OF THE SUBARU EXTENDED WARRANTY SINCE THEY CANNOT FIX IT IF IT IS THE POWERTRAIN. I DON'T WANT TO BE THE FIRST FATALITY THAT EVENTUALLY LEADS TO A RECALL. IS THERE ANY WAY TO HAVE SUBARU RECALL FOR INSPECTION CARS EXPERIENCING FREQUENT ENGINE STALL PROBLEMS OR OTHER SYMPTOMS OF BAD TORQUE CONVERTERS TO AT LEAST CONFIRM OR RULE OUT A POWERTRAIN DEFECT AS THE CAUSE?
Power train, Dec 14, 2017
CAR HAS STALLED UNEXPECTEDLY WHILE DRIVING STRAIGHT AT SLOW SPEEDS, 4 TIMES OVER THE PAST YEAR. IT SHUDDERS, THEN STALLS COMPLETELY. RESTARTING IMMEDIATELY HAS CAUSED ANOTHER STALL WHEN SHIFTING FROM PARK TO DRIVE. WAITING SEVERAL MINUTES HAS ALLOWED A NORMAL START, ALTHOUGH TWICE THIS HAS HAPPENED IN DANGEROUS, HIGH-TRAFFIC SPOTS WITHOUT AN EASY SHOULDER TO PULL ON TO.
Power train, Engine, Dec 14, 2017
TL* THE CONTACT OWNS A 2010 SUBARU OUTBACK. WHILE DRIVING 25 MPH, THE ENGINE STALLED WHILE APPROACHING A STOP LIGHT. THE CONTACT APPLIED THE BRAKES AND THE VEHICLE STOPPED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND REVERSE OUT OF TRAFFIC. THE CONTACT DROVE THE VEHICLE TO THE DEALER (JOHN HOWARD SUBARU, 1730 MILEGROUND RD, MORGANTOWN, WV 26505) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED. THE DEALER STATED THAT THE VEHICLE COULD BE REPAIRED UNDER THE WARRANTY EXTENSION. THE NEXT DAY, THE DEALER CALLED AND STATED THAT SINCE THE VEHICLE HAD A NEW TITLE, IT NO LONGER COULD BE REPAIRED UNDER THE WARRANTY EXTENSION. THE MANUFACTURER WAS NOTIFIED AT 1-800-782-2783 AND DID NOT ASSIST. THE FAILURE MILEAGE WAS UNKNOWN. *TT UPDATED 8/22/18*JB