2011 Subaru Outback
Problems, recalls and owner-reported issues
Power train is the leading concern among 652 owner complaints filed for this model year. This is the 5th highest complaint count among 26 Outback model years with reports.
Of the 2011 reports, 23 involved a crash and 6 involved a fire. 6 people were injured.
What owners report most often
Recalls and investigations
Air bags, frontal, passenger side, inflator moduleJan 2, 2020
Subaru of America, Inc. (Subaru) is recalling certain 2009-2013 Forester, 2003-2006 Baja, 2004-2011 Impreza, 2004-2014 WRX (including STI), 2003-2014 Legacy and Outback, and 2005-2006 Saab 9-2X vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles had their passenger frontal air bag inflators previously replaced under a prior recall using inflators of the same design. The inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Subaru will notify their owners. General Motors will notify Saab owners. Dealers will replace the passenger air bag inflators, free of charge. The recall began January 7, 2020. Subaru owners may contact Subaru customer service at 1-844-373-6614. Saab owners may contact the Saab Customer Assistance Center at 1-800-955-9007. Subaru's number for this recall is TKC-20.
Campaign 20V003000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleJan 2, 2020
Subaru of America, Inc. (Subaru) is recalling certain 2009-2013 Forester, 2003-2006 Baja, 2004-2011 Impreza, 2004-2014 WRX (including STI), 2003-2014 Legacy and Outback, and 2006 Saab 9-2X vehicles originally sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." These vehicles had their passenger frontal air bag inflators previously replaced under a prior recall using inflators of the same design. The inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Subaru will notify their owners. General Motors will notify Saab owners. Dealers will replace the passenger air bag inflators, free of charge. The recall began January 7, 2020. Subaru owners may contact Subaru customer service at 1-844-373-6614. Saab owners may contact the Saab Customer Assistance Center at 1-800-955-9007. Subaru's number for this recall is TKB-20.
Campaign 20V002000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleJan 2, 2020
Subaru of America, Inc. (Subaru) is recalling certain 2009-2013 Forester, 2003-2006 Baja, 2004-2011 Impreza, 2004-2014 WRX (STI included), 2003-2014 Legacy and Outback, and 2005-2006 Saab 9-2X vehicles originally sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." These vehicles had their passenger frontal air bag inflators previously replaced under a prior recall using inflators of the same design. The inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Subaru will notify their owners. General Motors will notify Saab owners. Dealers will replace the passenger air bag inflators with alternate inflators, free of charge. The recall began January 7, 2020. Subaru Owners may contact Subaru customer service at 1-844-373-6614. Saab owners may contact the Saab Customer Assistance Center at 1-800-955-9007. Subaru's number for this recall is TKA-20.
Campaign 20V001000 on NHTSA.gov
Electrical system, ignition, switchApr 11, 2019
Subaru of America, Inc. (Subaru) is recalling certain 2009-2013 Forester vehicles, 2008-2011 Impreza vehicles, 2008-2014 WRX vehicles, 2005-2014 Legacy vehicles, 2005-2014 Outback vehicles and 2006-2008 Tribeca vehicles equipped with a mechanical key ignition switch installed as a replacement part. The ball spring inside the switch may break, reducing the strength of the ignition switch. If this occurs, the weight on the key ring and certain road conditions could cause the ignition switch to move out of the run position to the accessory position, turning off the engine.
The engine turning off unexpectedly can increase the risk of a crash. If a crash occurs under this condition, the air bag may not deploy, increasing the risk of injury.
Subaru will notify owners, and dealers will inspect the ignition switch, replacing the ignition switch, if necessary, free of charge. The recall began May 10, 2019. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WUF-91.
Campaign 19V297000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleJan 9, 2019
Subaru of America, Inc. (Subaru) is recalling certain 2010-2014 Tribeca, WRX, Legacy and Outback vehicles, 2010-2011 Impreza vehicles and 2010-2013 Forester vehicles sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An explosion of an inflator within the passenger frontal air bag module may result in sharp metal fragments striking the front seat passenger, driver or other occupants resulting in serious injury or death.
Subaru is notifying owners, and dealers will replace the front passenger air bag inflator, free of charge. The recall began on January 25, 2019. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is TKC-19.
Campaign 19V009000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleJan 9, 2019
Subaru of America, Inc. (Subaru) is recalling certain 2010-2014 Tribeca, WRX, Outback, and Legacy vehicles, 2010-2011 Impreza vehicles and 2010-2013 Forester vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An explosion of an inflator within the passenger frontal air bag module may result in sharp metal fragments striking the front seat passenger, driver or other occupants resulting in serious injury or death.
Subaru is notifying owners, and dealers will replace the front passenger air bag inflator, free of charge. The recall began January 25, 2019. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is TKB-19.
Campaign 19V008000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleJan 9, 2019
Subaru of America, Inc. (Subaru) is recalling certain 2010-2013 Forester, 2010-2014 Tribeca, WRX, Outback, Legacy, and 2010-2011 Impreza vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An explosion of an inflator within the passenger frontal air bag module may result in sharp metal fragments striking the front seat passenger, driver or other occupants resulting in serious injury or death.
Subaru has notified owners, and dealers will replace the front passenger air bag inflator, free of charge. The recall began January 25, 2019. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is TKA-19.
Campaign 19V007000 on NHTSA.gov
Parking brakeSep 13, 2018
Subaru of America, Inc. (Subaru) is recalling certain 2010-2014 Subaru Legacy and Outback vehicles equipped with a manual transmission. The electronic parking brake (EPB) may not engage as intended, allowing the vehicle to rollaway if the transmission is not in the proper gear when parked.
A vehicle rollaway can increase the risk of a crash.
Subaru will notify owners, and dealers will replace the EPB actuator assembly, free of charge. The recall began July 19, 2019. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WTV-81.
Campaign 18V626000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleJan 9, 2018
Subaru of America, Inc. (Subaru) is recalling certain 2009-2013 Legacy, Forester, Tribeca, WRX and Outback vehicles, and 2009-2011 Impreza vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An explosion of an inflator within the passenger frontal air bag module may result in sharp metal fragments striking the front seat passenger, driver or other occupants resulting in serious injury or death.
Subaru will notify owners, and dealers will replace the front passenger air bag inflator, free of charge. The recall began on February 9, 2018. Owners may contact Subaru customer service at 1-800-782-2783. Subaru's number for this recall is TKA-18.
Campaign 18V012000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleJan 10, 2017
Subaru of America, Inc. (Subaru) is recalling certain 2005-2006 Subaru Baja, 2006-2011 Impreza (including WRX and STI models), 2006-2012 Tribeca, 2009-2012 Forester, Legacy, Outback, and 2012 WRX vehicles originally sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Subaru will notify owners, and dealers will replace the front passenger air bag inflator, free of charge. The recall began March 6, 2017. Owners may contact Subaru customer service at 1-800-782-2783. Subaru's number for this recall is TKA-17.
Campaign 17V014000 on NHTSA.gov
Visibility, windshield wiper/washer, motorSep 27, 2016
Subaru of America, Inc. (Subaru) is recalling certain model year 2010-2014 Legacy vehicles manufactured November 26, 2008, to June 7, 2013, and 2010-2014 Outback vehicles manufactured January 9, 2009 to June 7, 2013. Due to contamination, components within the windshield wiper motor bottom cover may interfere with each other. If an obstruction, such as a buildup of snow or ice prevents the wiper arms from being able to stop in the parked position, the wiper motor may overheat and the bottom cover may melt.
If the windshield wiper motor overheats, the wipers may fail, reducing driver visibility and increasing the risk of a crash. Additionally, the wiper motor cover may melt, increasing the risk of a fire.
Subaru will notify owners, and dealers will replace the windshield wiper motor bottom cover assembly, free of charge. The recall began October 2016. Owners may contact Subaru customer service at 1-800-782-2783. Subaru's number for this recall is WTK-71. Note: This recall supersedes recall 11V-469. All vehicles that were remedied under that campaign are affected by this campaign, and need to have their wiper motor bottom cover replaced again.
Campaign 16V694000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleMay 25, 2016
Subaru of America, Inc. (Subaru) is recalling certain model year 2003-2004 Legacy, Outback, 2009-2011 Legacy, Outback, Forester, 2006-2011 Impreza, Tribeca, 2003-2006 Baja, and 2006 Saab 9-2x vehicles originally sold or that have ever been registered in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." These vehicles may be equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Subaru will notify their owners. General Motors will notify Saab owners. Dealers will replace the passenger frontal air bag inflator, free of charge. The recall began August 26, 2016. Owners may contact Subaru customer service at 1-856-488-8500. Saab owners may contact GM at 1-800-955-9007. Subaru's number for this recall is TKA-16.
Campaign 16V358000 on NHTSA.gov
Electrical systemFeb 25, 2013
Subaru is recalling certain model year 2010-2012 Legacy and Outback vehicles equipped with an automatic or CVT transmission and an Audiovox remote engine starter (RES) accessory, certain model year 2012-2013 Impreza vehicles equipped with a CVT transmission and an Audiovox remote engine starter (RES) accessory, and certain model year 2013 XV Crosstrek vehicles equipped with a CVT transmission and an Audiovox remote engine starter (RES) accessory. Additionally included are certain model year 2013 Legacy and Outback vehicles that may have received replacement RES fobs. If the RES fob is dropped, the fob may malfunction and randomly transmit an engine start request without pressing the button.
The engine may inadvertently start and run for up to fifteen minutes. The engine may continue to start and stop until the fob battery is depleted, or until the vehicle runs out of fuel. If the vehicle is parked in an enclosed area, there is a risk of carbon monoxide build-up which may cause headaches, dizziness or, in extreme cases, unconsciousness and/or asphyxiation.
Subaru will notify owners, and dealers will replace the RES key fobs, free of charge. The recall began on April 22, 2013. Owners may contact Subaru at 1-800-782-2783 for more information.
Campaign 13V061000 on NHTSA.gov
Exterior lightingDec 26, 2012
Subaru is recalling certain model year 2010 and 2011 Legacy and Outback vehicles, certain model year 2006 through 2012 Tribeca vehicles sold before January 2012, and certain model year 2009 through 2012 Forester vehicles sold before January 2012. Up to 78,650 of these vehicles may have been equipped with accessory puddle lights that, when illuminated, brighten the area under the doors of the vehicle. A short circuit can develop when either the puddle light or connector are exposed to an electrolytic moisture source (such as road spray that has road salt in it) and it penetrates the circuit board of the puddle light or the pins of the puddle light connector(s).
Over time, migration of the moisture into the circuit board and/or into the connector cavity, may result in a short circuit of the puddle light system. This may generate heat which may melt the plastic resulting in smoke or fire.
Subaru will notify owners, and dealers will install an additional fused-harness, free of charge. The recall began February 19, 2013. Owners may contact Subaru at 1-800-782-2783 for more information.
Campaign 12V602000 on NHTSA.gov
Visibility, sun/moon roof assemblySep 7, 2011
SUBARU IS RECALLING CERTAIN MODEL YEAR 2011 OUTBACK AND LEGACY VEHICLES MANUFACTURED FROM AUGUST 3, 2010, THROUGH JULY 1, 2011. THE MOONROOF GLASS MAY COME LOOSE OR DETACH. THE AMOUNT AND POSITION OF THE ADHESIVE BETWEEN THE GLASS AND RETAINER WAS INADEQUATELY APPLIED.
THE MOONROOF GLASS CAN LOOSEN AND DETACH FROM THE VEHICLE DURING DRIVING, RESULTING IN A POTENTIAL ROAD HAZARD FOR OTHER VEHICLES, INCREASING THE RISK OF A CRASH.
SUBARU WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE GLASS ADHESION CONDITION AND EITHER APPLY ADDITIONAL ADHESIVE OR REPLACE THE MOONROOF GLASS, FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING OCTOBER 2011. OWNERS MAY CONTACT SUBARU AT 1-800-782-2783.
Campaign 11V467000 on NHTSA.gov
Power train, manual transmissionJul 20, 2010
SUBARU IS RECALLING CERTAIN MODEL YEAR 2010 AND 2011 OUTBACK AND LEGACY PASSENGER VEHICLES MANUFACTURED FROM APRIL 28 THROUGH JUNE 23, 2010. DUE TO A PROGRAMMING ERROR, A LUBRICATION HOLE WITHIN THE 6-SPEED MANUAL TRANSMISSION WAS OMITTED.
IF THE TRANSMISSION GEARS ARE NOT PROPERLY LUBRICATED, A GROANING SOUND MAY BEGIN TO DEVELOP ALERTING THE DRIVER OF A PROBLEM. IF THE SOUND IS IGNORED AND NO ACTION IS TAKEN, THE GEARS WILL EVENTUALLY BREAK AND THIS CONDITION WILL LEAD TO VEHICLE POWER LOSS, POSSIBLY RESULTING IN A CRASH.
SUBARU WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE VEHICLES BY DRILLING AN OIL LUBRICATION HOLE AND, IF NECESSARY, REPLACE THE INTERNAL PARTS WITH NEW ONES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JULY 28, 2010. OWNERS MAY CONTACT SUBARU AT 1-800-782-2783.
Campaign 10V326000 on NHTSA.gov
Representative owner complaints
652 reports, newest first.
Electrical system, Other or unspecified, Engine, Jan 9, 2023
My car just dies on it's own while driving and it has trouble starting back up or somedays it just won't start up but after it dies while going down the road but after cranking it a few times it finally starts the check engine light comes on the traction control light starts flashing the brake light starts flashing and the cruise control light starts flashing I took it to a dealer and no codes were thrown in my car and after a few days of all the lights on and flashing they suddenly go away on their own this is extremely dangerous I can't control when or where this happens on the road I've almost been hit several times from this happening it does the exact same thing when I'm sitting still in park trying to start my car I get all the lights on the dashboard lit up and blinking on and off just like when it dies going down the road but nobody can find a cause or a reason why they say it's a manufacturer issue and subaru can't even figure it out
Service brakes, Dec 28, 2022
When the check engine light is illuminated for any reason, it could be as simple as the gas cap isn't tight. It is designed to disable the cruise control, disable the traction control and what I feel is a safety factor, it disables the electronic hill holder. Being this is a manual transmission vehicle it has an electric parking brake. When the hill holder is activated, if you stop on a steep grade for traffic or traffic light, the electronic parking brake engages until you start to release the clutch. This would not be an issue on an automatic transmission, but on a manual transmission gravity will make the car start to roll backwards. I don't know how the design engineers figured this was a good idea to disable this when the check engine light illuminates. Also the fact that the parking brake is strictly a parking brake, it is not an emergency brake as it cannot be activated while the vehicle is moving. If you lose the service brakes for any reason, it's impossible to bring the car to a stop using the emergency brake as it will only beep because the car is in motion. I do believe that the braking system should in no way be interrupted due to a check engine light, supposedly this is done to get the driver's attention, but it seems a compromises the safety of the driver and passengers as well as any vehicle that could pull up close behind not knowing that it's a manual transmission and could roll backwards on startup. I just feel this is a flaw In the design of the electric parking brake and hill holder assist used on these vehicles with manual transmissions. This is not an isolated issue, this will happen anytime that the service engine light or check engine light if you will becomes illuminated. No specific date, just anytime that the check engine light becomes illuminated while driving.
Service brakes, Nov 16, 2022
rear break line failure at the junction box... complete rotten off... all other lines coating and integrity visually ok... defect in coating ..
Vehicle speed control, Engine, Forward collision avoidance, Nov 2, 2022
Vehicle is failing to shift correctly causing low acceleration and road safety issues. Cruise control and manual shift paddles not working, multiple warning lights on.
Service brakes, Sep 23, 2022
Brake light came on while driving and brake pedal went to the floor..suddenly...NO brakes at all. Towed into repair facility and was informed the rear brake lines had rusted out and that the repair was major because of the routing of the rear lines under the rear seat and floor panel...a very bad rust area. Location is Maine. It was pointed out to me that there was a tech Bulletin and recall for Subaru Outbacks up to 2009....but the problem remained in the later models. MAJOR expense to access and replace the rear lines and route them properly with rust proofing! HELP!
Steering, Suspension, Sep 23, 2022
Front control arm bolt pulled out of the subframe due to extreme corrosion.
Power train, Fuel/propulsion system, Sep 18, 2022
2011 Subaru Outback has low rpm/idle stalling condition. This has caused a very dangerous safety issue while in traffic on the highway , while slowing in traffic. Several times I narrowly escaped an accident. This condition can prove deadly. There is currently a TSB 16-90-13r. This is not a recall and it should be. All years 2010-2012 especially on the Subaru Outback have been affected. The fix is a very expensive Torque converter replacement. The issue is so bad, Subaru changed the torque converter design for 2013, so again I say, why no recall and fix from Subaru? Thank you
Steering, Suspension, Structure, Sep 13, 2022
In May, returning from VA, we noticed an odd noise coming from the right front side of the car. Then the noise stopped. Driving a week later, at about 40 mph, I again heard the noise and as I approached a yellow light and began to slow to a stop, the vehicle pulled sharply to the right. I was able to regain control, drove slowly home, called our repair shop and brought it in for evaluation. The front subframe had rusted out due to the air conditioner condenser dripping onto it. Our mechanic would not let us drive the car without repair, it was too dangerous. The subframe could have dropped at any moment. No inspections other than that of our mechanic were done. I took photos of the subframe that had been removed which are attached. It is not available for inspection as far as I know. The car sat at the mechanic's for a month waiting for parts from Subaru before being repaired.
Engine, Aug 22, 2022
The car got overheated on 8/20/2022, because of the mechanical and design issue, specifically the coolant pipe and hose connection which got disconnected and blew up with force ejecting hot coolant liquid. The incident almost killed my husband. The hot liquid burned his abdomen and my face. He got transported by an ambulance, got admitted to a hospital, and got a 2nd-degree burner. This entire incident endangered my entire family members while we were far from home on a road trip adventure. My kids are under 10, and they were worried and crying. The incident definitely was reproducible, because, within a 3 hours window, the hose got disconnected 4 times, where the 4th time it hit my husband and me. A Yosemite Park Ranger was helping us inspect the car on the 3rd and 4th failure. For our safety, we have not been driving the car since 8/21/2022. So, the vehicle has not been inspected by the manufacturer.
Steering, Power train, Engine, Aug 5, 2022
A/C Compressor locks up, and serpentine belt flies off and stops power steering. Stalls due to this locking up.
Suspension, Other or unspecified, Jul 29, 2022
The 2011 Subaru Outback subframe (K-Frame) failed structurally while the vehicle was in operation. The bolted connection between the left side (driver side) control arm broke due to extensive corrosion of the K-frame allowing the bolt to pull through one side of the box-shaped frame. The vehicle exhibited a pronounced pull to the left and handled erratically. The vehicle was immediately driven to a local repair facility where the broken frame connections at the control arms was discovered. The vehicle has approximately 79,000 miles and has been regularly serviced. Evidence of heavy corrosion and metal fatigue were noted at several locations on the K-frame (photo attached). The 2011 Subaru Outback has been owned/operated in western NY State where roads are frequently treated with brime and salt throughout the winter season. Servicing mechanic noted that he had completed recent replacement of the K-Frame on an identical year, make, model Subaru within the previous 3 months. Comparison of the K-Frame removed from my vehicle with the identical model showed similar corrosion and failure points. The symptoms and causes of this structural failure are nearly identical to vehicle safety complaint filed by another 2011 Outback owner; NHTSA ID # 11474045. The failed subframe, along with a second subframe from an identical Subaru replaced earlier this summer are available for inspection at the motor vehicle repair facility. Photo attached. Insofar as this is the third reported structural failure on this model within a short span of a few months and Subaru has declined to address the matter responsibly, NHTSA intervention is warranted and necessary.
Steering, Other or unspecified, Service brakes, Jul 20, 2022
Upon application of the brakes approaching a stoplight, the vehicle pulled sharply to the right, entering the right lane from the left and was rendered unsafe to operate due to this condition. Had a vehicle been present at this time in the right lane, a collision would have likely occurred. Upon inspection by the mechanic, the front engine frame had broken on the right side. The broken area has two (2) large rust holes on the top and bottom sides of the box frame. Directly above the two (2) rust holes the drain for the air conditioning condenser is located. Illinois, like 22 other states in the U.S., uses road salt to combat icy road conditions. The combination of road salt with the location of the air conditioner drain tube directly above the frame failure point leads ut to reasonably conclude that this model has a design defect that led to the failure. A remedy for this issue would be to simply extend the drain tube approx. 5" so the water dripping from the air conditioning condenser does not drop onto the top, flat portion of the engine frame where road salt may accumulate over time. In addition, 1. I have possession of the original frame for inspection by the NHTSA. 2. At the time of the repair, the mechanic ordered the replacement dram from the local Subaru dealership. Our mechanic was informed that he was ordering the last remaining subframe assembly that Subaru of North America had in stock at that time.
Structure, Jul 15, 2022
The front subframe is rusted through on the driver's and passenger side. I am arranging to have it replaced now so it may not be available for inspection in the near future. A collapse of the subframe would obviously be a serious safety issue. I am a fairly competent amateur mechanic and found this issue myself. I've seen several instances of this discussed in online forums. This is the communication I exchanged with Subaru of America: From myself to SOA: ?Hi, I'm the owner of a very well maintained 2011 Outback. I was doing an oil change today and was looking to touch up what I thought was some surface rust on the front subframe. I was pretty upset when I saw that the front subframe was rusted through on both sides near the rear control arm mounts. This is obviously a safety issue. I know there have been issues with subframe rust on Subarus in the past and the company has replaced them. What can Subaru do to remedy this issue with our Outback? The reply from SOA: Dear [XXX], Thank you for contacting Subaru of America, Inc. We apologize for the delayed response. I am sorry to hear of the concern you are experiencing with your Outback. Subaru did issue a recall for much earlier, 2000-2002 models. This involved vehicles that may have been manufactured with improperly applied paint to the rear suspension subframe. The front subframe was not affected. Your 2011 Outback model is not affected by any warranty extensions, recalls, or service campaigns pertaining to this concern. Please know that we do track known issues through those publications. While we are always looking for ways to help our customers, your vehicle is currently outside of our warranty parameters for offering any type of repair assistance. Please let me know if you have any further questions. Sincerely, [XXX] Subaru of America, Inc. Customer Advocacy Department [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Service brakes, Hydraulic, Jun 28, 2022
The contact owns a 2011 Subaru Outback. The contact stated that while driving at various speeds, extra brake travel time was needed upon the depression of the brake pedal while attempting to stop the vehicle. The contact stated that the brake pedal would depress to the floorboard during the failure without warning. An independent mechanic inspected the vehicle and related the failure to NHTSA Campaign Number: 11V562000 (Service Brakes, Hydraulic) however, only the 2012 model was included in the recall. The dealer was then notified of the failure and the contact was informed that her vehicle was not included in the recall. The manufacturer was not notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 173,000.
Power train, Jun 23, 2022
Transmission failed on my 2011 Subaru Outback as I was entering the freeway, putting me in a very dangerous situation and at risk for being hit by other drivers. I didn't know it was transmission failure until I took it to a service center and they told me my transmission had failed and would need to be either rebuilt or replaced. Multiple dash warning lights came on as the car was stalling out. The repair cost me $5,600 to rebuild. The dealer said they would only replace it at a cost of $8,900. Neither dealer or Subaru customer service were helpful. I've taken very good care of the car, done routine maintenance and it only had 119,000 miles on it. The transmission shop said they are seeing a number of failures with the CVT transmission.
Other or unspecified, May 1, 2022
My 2011 Subaru Outback with the automatic CVT transmission has recently started stalling and dying entirely when coming to an abrupt stop. Or even coming to a stop in general, regardless of speed. This having started within the last month or so around the begging of March, 2022. My vehicle has just passed the 10 year mark and is still currently under 100k miles, currently at 96k. After much research and a few trips to the mechanic, I have found that this is a common issue regarding the torque converter within many Subaru vehicles. I have also found that this was such a common issue that this should have been labeled as a recall. But have discovered that this was an “extended warranty” concern instead. That being said, I have, on more than one occasion, come to a stop in traffic with my child in the car and my car just dies in the middle of the road. Which is entirely unsafe and in my opinion deserves a recall.
Power train, Apr 4, 2022
Vehicle has under 90k miles been regularly maintained and serviced. While driving engine light came on for engine overheating. Stopped driving vehicle. Called local Subaru dealer for diagnostic. Diagnostic revealed several unknown problems including transmission needs to be replaced. Since vehicle has under 100 k miles and is only 11 years old. I could not believe that this problem occurred ( note transmission replacement is over $8000). I took the vehicle in for a second opinion to local AAA shop. They informed me that Subaru issued a technical service bulletin for that year model Outback about the very problem I am having. After an online search of information about this problem I found several owners with the same problem and NO admission or assistance from Subaru. This is an expensive fix for a problem Subaru which Subaru is aware. This is a very dangerous problem because the vehicle will die on the road while in traffic that could cause high risk of an accident with injuries and possibly death. I have written to Subaru North America for assistance. So far no response. I believe this a possible recall because most of the complaints noted the problem occurs around 100K miles. And Subaru has done nothing to mitigate this problem.
Other or unspecified, Mar 26, 2022
The vehicle stalls out at stop signs and red light as far as I’m concerned this is a safety hazard.I-took it to Minooka Subaru and they said it it was a torque converter I had it fixed it cost me 1500 dollars and as far as I’m concerned it should be reimbursed because.,it is very much a safety hazard. This happen d numerous of times.
Tires, Mar 4, 2022
Continental Pro Contact P 225/ 60 R 17 Driver side tire sidewall formed large bubble. Purchased in November 2021 and had dealer install 4 tires. Noticed large sidewall bubble on sidewall in January 2022. Only three thousand miles on tire. Worried that this is a lifethreatening safety issue. We brought the car back to the dealer. We were told they have not seen anything like it on a Subaru Outback before. But other complaints on this site and others show that sidewall bubbles on the Continental Pro Contact series of tires is a known issue and should be addressed before someone is seriously injured.
Power train, Feb 24, 2022
Car started stalling when coming to a stop. No warning lights before or after. No check engine light or codes. Subaru dealership diagnosed it as torque converter without inspecting the car. Torque converter replaced by independent shop solved issue.
Other or unspecified, Jan 24, 2022
The hood latch will not stay locked so it’s popping as I’m driving. The hood hasn’t completely come up, yet, but it’s definitely an imminent danger. It has happened multiple times over the last three days.
Electrical system, Jan 18, 2022
My son was driving the car when without warning the car shut down. I had the car in previously for a check engine light problem, which they diagnosed as a bad pin retention in connector in the bulkhead wiring harness. They replaced the harness but then found that the Unit EGI Con needed to be replaced probably due to the fault in the wiring harness (there words not mine). Previously I had the blower motor replaced, but it ended up being a bad connector. I asked to see the bulk head wiring harness, but the Subaru shop said they had already thrown it away. Previously I was told that wiring harness would be sent back to Subaru. I don't know if the wiring harness jacket/cover could have perhaps been damaged when it was installed when the car was assembled? There has not been any previous collision damage to car which I could see would lead to an issue with the wiring. I tried reaching out to Subaru about this problem, but they never responded.
Service brakes, Jan 6, 2022
Brakes become soft and sometimes depression of brake pedal to floor to activate brakes. Master cylinder appears to be in need of replacement
Power train, Jan 3, 2022
While driving the car on or about 12/21/2021 at about 6 or 7 pm at night, I experienced a catastrophic failure of the transmission. The car lost drivetrain power and began to shudder and limp along the road. All the warning lights on the dashboard lit up at once. Fortunately, I was not on a highway, and I was able to safely pull over to the side of the road. But the incident did leave me unsettled and distressed especially as it was happening. There were no warning signs or indications of something was amissed prior to the failure. At a Subaru dealership service, I learned with the valve body and the torque converter need to be replaced at an expensive cost (almost $4,000). This is a problem that Subaru is aware of and has done little to address it before the failure occurs in affected vehicles at large. I feel this is a serious safety issue that needs to be proactively remedied before failure can occur. My car only has 160,000 miles and responsibly driven. Normally, such a car should not have experienced such a catastrophic failure in the transmission as mine did even at that accrued mileage. I also later learned that this is a prevalent problem on this particular car model, so much so that many dealership service departments are performing this type of repair at least once a week. For this problem to be this relatively widespread means there some sort of defect or design flaw in the system itself. There seems to be a high rate of incidence for a critical part on a vehicle that should normally and typically last the lifetime of the vehicle.
Power train, Dec 8, 2021
When coming to a stop, the transmission's torque converter does not disengage, causing the engine to stall. This was diagnosed by two independent repair shops and there is an open TSB from Subaru that addresses this problem. However, when slowing down at an intersection, the sudden stop can be dangerous.