2020 Subaru Outback
Problems, recalls and owner-reported issues
Visibility/wiper is the leading concern among 899 owner complaints filed for this model year. This is the 3rd highest complaint count among 26 Outback model years with reports.
Of the 2020 reports, 19 involved a crash and 7 involved a fire. 4 people were injured.
What owners report most often
Recalls and investigations
Air bags, sensor, occupant classification, front passengerMar 22, 2024
Subaru of America, Inc. (Subaru) is recalling certain 2020-2022 Outback and Legacy vehicles. A capacitor in the sensors for the Occupant Detection System (ODS) may crack and short circuit, which can prevent the front passenger air bag from deploying in a crash.
An air bag that does not deploy during a crash can increase the risk of injury.
Dealers will replace the ODS sensors on the front passenger seat, free of charge. Owner notifications were mailed February 3, 2025. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRA-24.
Campaign 24V227000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Jul 8, 2022
Subaru of America, Inc. (Subaru) is recalling certain 2020-2021 Outback and Legacy vehicles. A programming error in the Transmission Control Unit (TCU) may allow the clutch to engage before the drive chain is completely clamped.
An improperly secured drive chain may slip and break, causing a loss of drive power and increasing the risk of a crash.
Dealers will reprogram the TCU, inspect TCU data for chain slip, and visually inspect the chain guide. If evidence of chain slippage or damage is found, the transmission will be replaced. Repairs will be performed free of charge. Owner notification letters are expected to be mailed August 24, 2022. Owners may contact Subaru's customer service at 1-844-373-6614. Subaru's number for this recall is WRK-22. This recall is an expansion of previous recall number 21V-955.
Campaign 22V485000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Dec 9, 2021
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2020 Legacy and Outback vehicles. A programming error in the Transmission Control Unit (TCU) may allow the clutch to engage before the drive chain is completely clamped.
An improperly secured drive chain may slip and break, causing a loss of drive power and increasing the risk of a crash.
Dealers will reprogram the TCU, inspect TCU data for chain slip, and visually inspect the chain guide. If evidence of chain slippage or damage is found, the transmission will be replaced. Repairs will be performed free of charge. Owner notification letters were mailed August 19, 2022. This recall includes all vehicles previously recalled under 19V-855. Vehicles previously recalled under 19V-855 will need to have the new remedy performed for this recall once available. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRK-21.
Campaign 21V955000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpJul 29, 2021
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2018 Forester, 2018-2020 Impreza, Legacy, Outback, 2018-2019 BRZ, WRX, and Toyota 86 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Fuel pump failure can cause an engine stall while driving, increasing the risk of a crash.
Dealers will replace the low-pressure fuel pump, free of charge. Owner notification letters were mailed September 24, 2021. Subaru and Toyota owners may call customer service at 1-844-373-6614. Subaru's number for this recall is WRG-21.
Campaign 21V587000 on NHTSA.gov
Back over prevention, display functionDec 10, 2020
Subaru of America, Inc. (Subaru) is recalling certain 2020 Legacy and Outback vehicles equipped with "high" grade and "mid" grade multimedia navigation. The August 2020 over-the-air software update may have timed out without completing the installation, corrupting the data, and causing the rearview display to shutoff intermittently. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
The intermittent loss of the rearview image reduces the driver's visibility and increases the risk of crash.
Subaru will notify owners, and dealers will reprogram the software and, if necessary, replace the Cockpit Control Module, free of charge. The recall began January 22, 2021. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRH-20.
Campaign 20V766000 on NHTSA.gov
Service brakes, hydraulic, pedals and linkagesSep 18, 2019
Subaru of America, Inc. (Subaru) is recalling certain 2020 Outback and Legacy vehicles. The brake pedal mounting bracket may have a missing or insufficiently tightened bolt.
A missing or loose bolt may cause the brake pedal mounting area to deform over time, which can reduce braking performance and increase the risk of a crash.
Subaru will notify owners, and dealers will inspect the brake pedal mounting bracket hardware and replace the hardware or brake pedal assembly, as necessary, free of charge. The recall began October 1, 2019. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WUL-97.
Campaign 19V664000 on NHTSA.gov
Representative owner complaints: electrical system
259 reports, newest first. Show all
Electrical system, Aug 26, 2020
I HAVE LESS THAN 100 MILES ON MY 2020 SUBARU OUTBACK AND AM HAVING SERIOUS BATTERY ISSUES. I HAD DRIVEN THE VEHICLE ON A FRIDAY AND THEN WENT TO START IT ON THE FOLLOWING MONDAY AND THE BATTERY WAS DEAD. I CALLED OUT THE SUBARU STARLINK ROADSIDE ASSISTANCE TO GET THE BATTERY JUMP-STARTED, WHICH THEY DID AND I LET THE CAR RUN FOR AN ADDITIONAL TEN OR SO MINUTES TO HELP IT TO CONTINUE RECHARGING. THAT EVENING I ATTEMPTED TO START THE VEHICLE TO PARK IN THE GARAGE FOR THE EVENING AND THE BATTERY WAS DEAD, AGAIN. I NEED TO GET THE BATTERY RESTARTED, AGAIN, BUT I AM WORRIED THAT THIS WILL CONTINUE HAPPENING (CHRONIC). DO I TAKE IT 50 MILES TO THE NEAREST DEALERSHIP TO REPLACE THE BATTERY, ONLY TO HAVE THE REPLACEMENT BATTERY DO THE SAME THING? OR DO I REPLACE THE BATTERY WITH ANOTHER VENDOR?
Electrical system, Aug 24, 2020, crash
TL* THE CONTACT OWNS A 2020 SUBARU OUTBACK. THE CONTACT STATED THAT UPON APPROACHING HIS DRIVEWAY, THE CONTACT HAD DEPRESSED THE BRAKE PEDAL AND COMPLETELY STOPPED HIS VEHICLE. THE STOP START FEATURE ACTIVATED AUTOMATICALLY AND THE CONTACT EXITED THE VEHICLE TO CHECK HIS MAILBOX. UPON RETRIEVING HIS MAIL, THE CONTACT TURNED AROUND TO ENTER HIS VEHICLE AND THE VEHICLE WAS GONE. UPON LOOKING FOR HIS VEHICLE, THE CONTACT DISCOVERED THAT THE VEHICLE HAD INDEPENDENTLY DRIVEN 280 FEET AND HAD COLLIDED INTO A TREE. THE AIR BAGS DEPLOYED UPON IMPACT. THE SHERIFF'S DEPARTMENT WAS NOTIFIED BUT NO POLICE REPORT WAS FILED DUE TO THE ACCIDENT HAPPENING ON PRIVATE PROPERTY. NO INJURIES WERE REPORTED AS A RESULT OF THE FAILURE. DUE TO THE ACCIDENT, THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT REMAINED IN THEIR POSSESSION. THE DEALER NOR THE MANUFACTURER HAVE YET TO BE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 294.
Electrical system, Aug 16, 2020
08/02/2020 SUNDAY MORNING AT 4133 MILES OUR BRAND NEW 2020 SUBARU OUTBACK THAT WE HAD FOR 1 MONTH, WOULD NOT START FROM THE CHURCH PARKING LOT. WE HAD A COMPANY JUMP START US, DROVE AROUND FOR AN HOUR AND THEN WENT HOME. WE PARKED IT AT HOME SUNDAY AFTERNOON WHERE IT STAYED UNTIL 2 DAYS LATER. 8/04/2020 TUESDAY MORNING AT 8AM I WENT TO START IT TO TAKE MY CAT TO THE VET AND IT WOULD NOT START. WE HAD TO USE A A RIDE SERVICE BECAUSE OF TIME CONSTRAINTS. 8/5/2020 WEDNESDAY WE HAD THE SAME COMPANY COME BACK OUT AND JUMP START US AGAIN. WE DROVE STRAIGHT TO THE DEALERSHIP SERVICE. WE REFUSED TO LEAVE WITH THE CAR UNTIL THEY DID SOMETHING. THEY FOUND A PARASITIC DRAW REPLACED THE BATTERY. I DOUBT THE UNDERLINING ISSUE HAS BEEN RESOLVED. THEY REPLACED A BRAND NEW BATTERY AT JUST 4,155 MILES ON A BRAND NEW 2020 SUBARU OUTBACK.
Electrical system, Aug 13, 2020
MY RADAR DETECTOR REREADS BATTERY VOLTAGE AND WHEN U WAS DRIVING DOWN THE HIGHWAY, I NOTICED THE BATTERY VOLTAGE DROPPED FROM 14.4V TO 12V WHEN EVER THE ACCELERATOR PEDAL WAS DEPRESSED. TURNING ON THE HEADLIGHTS, WIPERS OR HEATER WHILE DEPRESSING THE ACCELERATOR WILL CAUSE TO VOLTAGE TO GO BACK TO 14.4V. I DO HAVE VIDEOS SHOWING THIS ISSUE. I NOTICED A LOT OF PEOPLE ON LINE THAT DO A LOT OF CITY DRIVING ARE COMPLAINING ABOUT DEAD BATTERIES. MY RESULTS SHOWS THAT THE CHARGING SYSTEM HAS AN ISSUE, SINCE THE BATTERY VOLTAGE SHOULD NEVER GO TO 12V WITH THE ENGINE RUNNING. THE VIDEO WAS TAKEN WITH MY CELLL PHONE WITH THE EXTENSION OF .MOV AND THEREFORE I CAN'T UPLOAD IT USING THIS APP.
Electrical system, Exterior lighting, Engine, Aug 5, 2020
ELECTRICAL ISSUES, FLICKERING INTERIOR AND EXTERIOR LIGHTS, UNABLE TO UNLOCK/ LOCK DOORS. CAR WON'T START, DEAD BATTERY
Electrical system, Aug 3, 2020
BATTERY DIED AND DID NOT RESPOND TO A JUMP. HAD BEEN DRIVEN MAYBE 2 OR 3 DAYS A WEEK FOR SHORT DISTANCES (20 MILES RT) DUE TO QUARANTINE. DEALERSHIP HAS NOT BEEN HELPFUL IN RESOLVING THE ISSUE, DESPITE THE WARRANTY ON THE BATTERY.
Electrical system, Jul 23, 2020
OUR 2020 SUBARU OUTBACK, WITH FEWER THAN 800 MILES, FAILED TO START FOUR TIMES (6/1, 7/1, 7/10, & 7/13). DURING THESE INCIDENTS, INTERIOR AND EXTERIOR LIGHTS FLASHED, THE DASHBOARD PRODUCED A CLICKING SOUND, THE DOORS WOULD NOT LOCK, AND THE TAILGATE BECAME INOPERATIVE. ROADSIDE ASSISTANCE SUCCESSFULLY JUMP-STARTED THE CAR EACH TIME AND TOOK IT TO TWO DIFFERENT DEALERS FOR DIAGNOSTIC TESTING -- ONE IN SEATTLE AND ONE IN TACOMA. TWO ROADSIDE ASSISTANCE SERVICE PROVIDERS SAID THEIR MOST FREQUENT SERVICE CALLS REQUIRING A JUMP-START WERE FOR "LATE MODEL SUBARUS. ONE SERVICE TECHNICIAN SAID HE RECEIVED MORE THAN 100 SUCH REQUESTS DURING THE PAST THREE MONTHS. THE TACOMA DEALER FILED AM URFCA REPORT WITH SUBARU HEADQUARTERS AFTER THE THIRD INCIDENT. DURING THE FOURTH INCIDENT, THE BATTERY FAILED WHILE THE VEHICLE WAS AT THE TACOMA DEALER, WHO REPLACED THE BATTERY ON JULY 13, 2020. AFTER RECHARGING THE BATTERY, IT TOOK A FEW DAYS OF BEING PARKED BEFORE THE BATTERY FAILED. DURING THIS LAST INCIDENT, I INTENTIONALLY LEFT THE VEHICLE WITH THE DEALER OVER A WEEKEND, WHICH WAS LONG ENOUGH FOR THE RECENTLY CHARGED BATTERY TO DRAIN ENOUGH TO FAIL TO START THE CAR. WHEN I PICKED UP THE CAR, THE SERVICE ADVISOR TOLD ME THESE CARS NEED TO BE DRIVEN AT LEAST 30 MINUTES PER TRIP TO SUFFICIENTLY RECHARGE THE BATTERY. WE'VE OWNED FIVE SUBARU OUTBACKS, AND HAVE NOT RECEIVED THIS ADVICE BEFORE, NOR DID THE DEALER'S SALES REPRESENTATIVE CALL THIS TO OUR ATTENTION WHEN WE PURCHASED THE 2020 OUTBACK. OUR LIFESTYLE, COUPLED WITH THE COVID-19 VIRUS, ONLY REQUIRES ONE OR TWO TRIPS PER MONTH LASTING MORE THAN 30 MINUTES. THE CAR SITS IN THE GARAGE FOR TWO TO THREE DAYS WITHOUT BEING STARTED. WE ALWAYS LOCK THE VEHICLE, TURN OFF ALL LIGHTS, CLOSE THE TAILGATE, AND KEEP THE KEY FOB IN THE HOUSE, WHICH IS MORE THAN 500 FEET FROM THE DETACHED GARAGE.
Electrical system, Jul 20, 2020
AFTER OWNING MY 2020 SUBARU OUTBACK FOR JUST OVER A MONTH WITH 1700 MILES ON IT I'VE HAD TO JUMP START MY CAR NOW 6 TIMES. I WORK 7 MILES FROM HOME AND DRIVE A LOT OF SHORT TRIPS. I SEE SUBARU HAS A ELECTRICAL ISSUE WITH THE BATTERY GOING DEAD WITH MY NAME CONCERN I WORK FOR A DEALER THAT HAS THE SUBARU DEALER AND I WILL CALL THEM TOMORROW TO FIND OUT WHAT THEY WILL DO BESIDES JUST REPLACE MY BATTERY. TODAY I HAD TO JUMP TO DRIVE TO WORK. JUMP TO GO OUT AT LUNCH. JUMP TO LEAVE WORK AND WHEN I GOT HOME I TRIED TO RESTART AND IT DIDN'T START AGAIN SO I KNOW WHAT I WILL BE DOING IN THE MORNING.
Electrical system, Jul 20, 2020
WE BOUGHT THIS CAR. 06/25/2020 AND IN THE FIRST FOUR DAYS THE CAR NEEDED TO BE JUMPED THREE TIMES . THE DEALERSHIP HAD US BRING IT IN AND GAVE US A NEW BATTERY . SO FAR EVERYTHING IS WORKING WELL .THIS HAPPENED IN THE MORNINGS AFTER SITTING THE NIGHT
Electrical system, Jul 18, 2020
AFTER NOT BEING USED FOR 10 DAYS THE BATTERY WAS COMPLETELY DRAINED ON JULY 3, 2020. TOWED TO THE DEALER ON JULY 5 PROBLEM COULD NOT BE DIAGNOSED, CHARGED BATTERY RETURNED CAR JULY 9, 2020. CAR SAT NOT USED UNTIL JULY 18 AND SAME DEAD BATTERY ISSUED RECURRED.
Electrical system, Jul 12, 2020
BOUGHT MY CAR IN MARCH 2020, BRAND NEW 2020 OUTBACK XT ONYX EDITION 2.4 TURBO, IN TWO MONTH BATTERY START DYING AFTER 2-3 DAYS CAR PARKED, TODAY JULY 12 2020 ITS DEAD EVERY TIME I TRY TO START A CAR, USE BOOSTER STARTER TO START THE CAR.
Electrical system, Jul 11, 2020
AFTER BATTERY DIED 2 TIMES THIS WEEK AND I HAD TO JUMP START IT, I TOOK IT TO THE DEALER. THEY COULD NOT FIND ANYTHING WRONG WITH CAR OR BATTERY. THEY CHARGED THE BATTERY AND TOLD ME TO DRIVE IT MORE. THE NEXT DAY (TODAY 7/11/2020) I MADE A SHORT TRIP WITH IT AND IT WAS FINE. SEVERAL HOURS LATER I WANTED TO USE THE CAR AGAIN AND IT WOULD NOT START UNTIL I JUMPED IT. I WILL BE CONTACTING THE DEALER AGAIN ON MONDAY.
Electrical system, Jul 9, 2020
5 MONTHS AFTER PURCHASING THIS NEW VEHICLE, THE BATTERY HAS DIED THREE TIMES. ON TWO OCCASION IT WAS SITTING IN MY GARAGE HAVING BEEN DRIVEN A SHORT DISTANCE WITHIN THE PAST 72 HRS. ON ONE OCCASIONS IT WAS DEAD 48 HRS AFTER BEING JUMPED AND DRIVE. TODAY IT WAS JUMPED AGAIN AND DRIVEN TO MAITA SUBARU IN SACRAMENTO, CA. AFTER WAITING FOR 15 MINUTES IN THE SERVICE DRIVEWAY, WAITING TO BE SERVED, THE CAR BATTERY WAS FOUND TO BE DEAD BY SERVICE TECHS.
Electrical system, Jul 8, 2020
WITH SLIGHTLY MORE THAN 1300 MILES ON THE ODOMETER, AND AFTER THE CAR WAS SITTING FOR ABOUT A WEEK, THE BATTERY WAS DRAINED SO THAT NOTHING APPEARED ON THE SCREENS, THE REAR GATE WOULD NOT FUNCTION, AND NO GREEN LIGHT APPEARED TO SHOW THAT THE CAR WAS READY TO START. WHEN THE IGNITION BUTTON WAS PRESSED, NOTHING HAPPENED. USING A BRAND NEW 5 AMP BATTERY CHARGER, AFTER 20 HOURS IT SHOWS THE BATTERY TO BE ONLY 25% CHARGED.
Electrical system, Jul 6, 2020
FOR 2 WEEKS IN A ROW, OUR 2020 SUBARU (MILEAGE 2,845) FAILED TO START, AFTER NOT HAVING BEEN DRIVEN FOR 40+ HOURS, BECAUSE THE BATTERY HAD DRAINED. IN BOTH INSTANCES, THE CAR WAS STATIONARY, PARKED IN OUR DRIVEWAY, MORE OR LESS ON LEVEL GROUND. EACH TIME WE HAD TO CALL FOR ROADSIDE ASSISTANCE TO CHARGE THE BATTERY. LAST MONDAY (6/29/2020), WE TOOK THE CAR TO THE DEALERSHIP WHERE WE HAD PURCHASED THE CAR, AUTONATION HUNT VALLEY SUBARU (COCKEYSVILLE, MARYLAND). WHILE THERE, THE TECHNICIAN TOLD US, "NOT THAT WE LIKE TO BLAME THE VICTIM, BUT..." HE INDICATED THAT WE HAD PROBABLY LEFT A DOOR AJAR OR MADE SOME OTHER HUMAN ERROR. THE DEALERSHIP SERVICE GARAGE TESTED THE BATTERY AND IT WAS HEALTHY (PLEASE SEE ATTACHED BATTERY AND ELECTRICAL SYSTEM ANALYSIS). WE DECIDED TO LEAVE THE CAR THERE FOR ITS 6-MONTH SERVICING, AND DROVE IT AWAY THAT EVENING, EXPECTING THAT THE ISSUE WAS RESOLVED. THE INVOICE AND FULL DESCRIPTION OF THE CHECK UP SERVICE IS ATTACHED. TO OUR SURPRISE, THIS MORNING (07/06/2020) WE ENCOUNTERED THE VERY SAME ISSUE AGAIN, AND AGAIN WE HAD TO CALL UP A ROADSIDE ASSISTANCE SERVICE TO CHARGE THE BATTERY FOR US. AT THIS POINT, WE ARE UNSURE HOW TO PROCEED, AND WOULD APPRECIATE ANY GUIDANCE FROM THE NHTSA.
Electrical system, Jul 3, 2020
VEHICLE WOULD NOT START. LIGHTS WERE FLASHING AND GIVING SYSTEMS NOT WORKING. HEADLIGHTS FLASHED CONTINUOUSLY. IT WAS IN THE GARAGE BUT COULDN'T GET TAILGATE OPEN. TURNED OUT ISSUE WAS BATTERY FOR THE IGNITION. SUBARU EMERGENCY ARRANGED TOWING AND TOLD ME THEY WOULD BRING IT BACK TO ME. THEN WHEN I REQUESTED THEY SAID IT WOULD BE $168 TO BRING IT BACK. IT IS A WEEK OLD AND 335 MILES ON IT AND THEY WERE GOING TO CHARGE ME TO RETURN IT TO ME.
Electrical system, Jun 29, 2020
I PURCHASED THIS VEHICLE IN FEBRUARY, 2020. AFTER DRIVING IT LESS THAN 1500 MILES, THE BATTERY DIED, REQUIRING A JUMP START. LESS THAN 2 WEEKS LATER, AND HAVING BEEN DRIVEN ALMOST DAILY, IT WENT DEAD AGAIN. THIS IS A KNOWN PROBLEM THAT SUBARU HAS TO ADDRESS. WHEN I SPOKE WITH THE SERVICE DEPARTMENT AT CARLSEN SUBARU, REDWOOD CITY, CA, THEY CLAIMED TO KNOW NOTHING ABOUT IT. THEY OFFERED TO INSPECT THE CAR, BUT WOULD ONLY REPLACE THE BATTERY WITH ANOTHER, EQUIVALENT BATTERY.
Electrical system, Jun 28, 2020
3 TIMES IN THE PAST MONTH, MY BATTERY HAS BEEN DEAD FOR NO REASON. MY CAR ONLY HAS 3800 MILES. MY CAR WAS PARKED IN MY GARAGE.
Electrical system, Jun 27, 2020
NEW SUBARU OUTBACK ONLY HAS 3800 MILES ON IT. DROVE IT YESTERDAY. THIS MORNING, TRIED TO START THE STATIONARY CAR AND THE BATTERY WAS COMPLETELY DEAD. NEEDED TO JUMP THE CAR. *TR
Electrical system, Jun 26, 2020
BATTERY DRAINED WHEN VEHICLE PARKED WITHOUT ANY LIGHTS OR OTHER ELECTRIC LOAD CAUSING DEAD BATTERY. THIS HAPPENED 2X, FIRST TIME WAS ON THE 3RD DAY OF BRAND NEW CAR OWNERSHIP. 2ND TIME 6 MONTHS LATER. NO-START CONDITION LEAVES WOMEN PRIMARY DRIVER IN A VULNERABLE POSITION OF BEING STRANDED WHILE AWAY FROM HOME. APPARENTLY THERE MAY BE A CLASS ACTION LAWSUIT PENDING FOR SIMILAR FAILURES TO OTHER SUBARU OWNERS. *TR
Electrical system, Jun 26, 2020
OUR SEVEN MONTH OLD 2020 OUTBACK BATTERY HAS DIED THREE TIMES. OUR LATEST DEAD BATTERY REVEALED EXTREMELY CONCERNING STATISTICS ACCORDING TO OUR AAA SERVICE TECHNICIAN. *TR
Electrical system, Jun 21, 2020
WITH ONLY 170 MILES ON THE ODOMETER, I WENT TO START MY OUTBACK AND IT WOULD NOT START. HAD ROADSIDE ASSISTANCE COME AND JUMP THE CAR, WHICH RESULTED IN THE CAR STARTING. I THEN PARKED IT IN MY GARAGE OVERNIGHT. WHEN I WENT TO START IT IN THE MORNING, THE BATTERY WAS COMPLETELY DEAD AND I COULD NOT EVEN UNLOCK THE DOORS WITH THE REMOTE. I DRINK 10 MILES ROUND TRIP ON AN AVERAGE DAY TO/FROM WORK AND HAD THE CAR FOR A TOTAL OF 4 DAYS BEFORE THIS HAPPENED.
Electrical system, Jun 11, 2020
WE BOUGHT THE CAR NEW AND THE BATTERY HAS FULLY DRAINED THREE TIMES SINCE THE PURCHASE A MONTH AGO. WE TOOK IT IN TO BE EVALUATED AND WERE TOLD THE BATTERY WAS FINE. WE NOW HAVE HAD TO JUMPSTART THIS CAR THREE TIMES AND IT HAS LESS THAN 200 MILES ON IT. *TR
Electrical system, May 26, 2020
TL* THE CONTACT OWNS A 2020 SUBARU OUTBACK. THE CONTACT STATED WHILE THE VEHICLE WAS PARKED IN THE GARAGE THE CONTACT WAS UNABLE TO START VEHICLE. THE VEHICLE WAS PREVIOUSLY TAKEN TO LAFONTAINE SUBARU (3055 E WEST MAPLE RD, COMMERCE CHARTER TWP, MI 48390) TO BE DIAGNOSED HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 1,800.
Electrical system, May 11, 2020
MY 2020 SUBARU OUTBACK WAS PARKED IN MY HOME GARAGE FROM ABOUT NOON ON TUESDAY UNTIL I TRIED TO GO AT ABOUT 4 PM THE NEXT SUNDAY. THE CAR WOULD NOT START AND THERE WAS NO CLEAR REASON WHY. I CALLED FOR ROAD SIDE SERVICE AND MADE ARRANGEMENTS FOR THEM TO COME MONDAY MORNING TO TRY A JUMP START AND TOW IT INTO THE DEALER IF NEEDED. AT THAT POINT, I HAD THE CAR FOR 3 WEEKS AND IT HAD 2 MINES ON IT. MONDAY MORNING I CALLED THE DEALER TO LET THEM KNOW OF THE PROBLEM. THEY SUGGESTED THAT I WAS NOT DRIVING IT ENOUGH AND MAYBE I SHOULD GET A BATTERY TENDER TO KEEP THIS FROM HAPPENING. I WAS NOT AT ALL PLEASED WITH THEIR SUGGESTION AND DO NOT PLAN ON FOLLOWING THEIR ADVICE. I DID SOME ADDITIONAL RESEARCH ON THE INTERNET AND FOUND THAT THIS IS A WELL KNOWN PROBLEM THAT SUBARU AND THEIR DEALERS ARE UNWILLING TO RESOLVE. AND, IT SEEMS THAT ITS NOT JUST THE BATTERY BUT SEVERAL CAR COMPONENTS KEEP RUNNING AFTER THE CAR IS SHUT OFF AND THAT WOULD RUN DOWN ANY BATTERY THAT IS IN THE CAR. I NEED RELIABLE TRANSPORTATION AND THIS NEW CAR IS NOT ABLE TO PROVIDE THAT. *TR