2020 Tesla Model Y
Problems, recalls and owner-reported issues
Forward collision avoidance is the leading concern among 279 owner complaints filed for this model year. This is the highest complaint count among 7 Model Y model years with reports.
Of the 2020 reports, 47 involved a crash. 25 people were injured.
What owners report most often
Recalls and investigations
Exterior lighting, headlightsAug 5, 2026
Tesla, Inc. (Tesla) is recalling certain 2017-2023 Model 3 and 2020-2023 Model Y vehicles. The headlight low beams may be too bright and exceed the maximum light output. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Headlight low beams that are too bright can reduce visibility for oncoming drivers, increasing the risk of a crash.
The remedy is currently under development. Owner notification letters are expected to be mailed October 3, 2026. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-17-003.
Campaign 26V507000 on NHTSA.gov
Back over prevention, softwareMay 5, 2026
Tesla, Inc. (Tesla) is recalling certain 2017, 2021-2023 Model 3, 2020-2023 Model Y, 2021-2023 Model S, and Model X vehicles operating software version 2026.8.6. The rearview camera image may be delayed when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
A delayed rearview image reduces the driver's view behind the vehicle, increasing the risk of a crash.
Tesla has released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed July 3, 2026. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-26-00-001.
Campaign 26V283000 on NHTSA.gov
Tires, pressure monitoring and regulating systemsDec 17, 2024
Tesla, Inc. (Tesla) is recalling certain 2024 Cybertruck, 2017-2025 Model 3, and 2020-2025 Model Y vehicles. The tire pressure monitoring system (TPMS) warning light may not remain illuminated between drive cycles, failing to warn the driver of low tire pressure. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 138, "Tire Pressure Monitoring Systems."
Driving with improperly inflated tires increases the risk of a crash.
Tesla released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed February 15, 2025. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-018.
Campaign 24V935000 on NHTSA.gov
Latches/locks/linkages, hood, latchJul 24, 2024
Tesla, Inc. (Tesla) is recalling certain 2021-2024 Model 3, Model S, Model X, and 2020-2024 Model Y vehicles. The hood latch assembly may fail to detect an unlatched hood condition after the hood has been opened.
An unlatched hood can fully open, obstructing the driver's view and increasing the risk of a crash.
Tesla has released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed September 24, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-012.
Campaign 24V554000 on NHTSA.gov
Seat belts, front, warning light/devicesMay 28, 2024
Tesla, Inc. (Tesla) is recalling certain 2012-2024 Model S, 2015-2024 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles. In the event of an unbelted driver, the seat belt warning light and audible chime may not activate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
A seat belt warning system that fails to alert occupants of an unbelted seat belt can increase the risk of injury during a crash.
Tesla will release an over-the-air (OTA) software update. Owner notification letters were mailed July 26, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-008.
Campaign 24V376000 on NHTSA.gov
Forward collision avoidance, warnings, external/pedestrian alertFeb 27, 2024
Tesla, Inc. (Tesla) is recalling certain 2013, 2018-2021 Model S, 2020-2021 Model X, 2018-2022 Model 3, and 2020-2022 Model Y vehicles. A factory reset muted the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
Pedestrians may be unaware of an approaching vehicle if the PWS sounds are muted, increasing the risk of a crash.
Tesla released an over-the-air (OTA) software update, release 2023.44.30.14, free of charge. Owner notification letters were mailed April 27, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-006.
Campaign 24V153000 on NHTSA.gov
Electrical system, instrument cluster/panelJan 30, 2024
Tesla, Inc. (Tesla) is recalling certain 2012-2023 Model S, 2016-2024 Model X, 2017-2023 Model 3, 2019-2024 Model Y, and 2024 Cybertruck vehicles. An incorrect font size is displayed on the instrument panel for the Brake, Park, and Antilock Brake System (ABS) warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 105, "Hydraulic and Electric Brake Systems" and 135, "Light Vehicle Brake Systems."
Warning lights with a smaller font size can make critical safety information on the instrument panel difficult to read, increasing the risk of a crash.
Tesla began releasing an over-the-air (OTA) software update, free of charge. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-003.
Campaign 24V051000 on NHTSA.gov
Electrical system, adas, autonomous/self driving, softwareDec 12, 2023
Tesla, Inc. (Tesla) is recalling 2012-2023 Model S, 2016-2023 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with all versions of Autosteer leading up to the version(s) that contains the recall remedy. In certain circumstances when Autosteer is engaged, the prominence and scope of the feature's controls may not be sufficient to prevent driver misuse of the SAE Level 2 advanced driver-assistance feature.
In certain circumstances when Autosteer is engaged, and the driver does not maintain responsibility for vehicle operation and is unprepared to intervene as necessary or fails to recognize when Autosteer is canceled or not engaged, there may be an increased risk of a crash.
Tesla will release an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed February 10, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-23-00-008.
Campaign 23V838000 on NHTSA.gov
Steering, automated/adaptive steeringFeb 15, 2023
Tesla, Inc. (Tesla) is recalling certain 2016-2023 Model S, Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with Full Self-Driving Beta (FSD Beta) software or pending installation. The FSD Beta system may allow the vehicle to act unsafe around intersections, such as traveling straight through an intersection while in a turn-only lane, entering a stop sign-controlled intersection without coming to a complete stop, or proceeding into an intersection during a steady yellow traffic signal without due caution. In addition, the system may respond insufficiently to changes in posted speed limits or not adequately account for the driver's adjustment of the vehicle's speed to exceed posted speed limits.
FSD Beta software that allows a vehicle to exceed speed limits or travel through intersections in an unlawful or unpredictable manner increases the risk of a crash.
Tesla will release an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed April 15, 2023. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-23-00-001.
Campaign 23V085000 on NHTSA.gov
Exterior lighting, tail lightsNov 15, 2022
Tesla, Inc. (Tesla) is recalling certain 2023 Model 3 and 2020-2023 Model Y vehicles. One or both taillights may intermittently fail to illuminate.
A taillight that fails to illuminate may reduce the visibility of the vehicle, increasing the risk of a crash.
Tesla has released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed January 14, 2023. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-016.
Campaign 22V844000 on NHTSA.gov
Visibility, power window devices and controlsSep 19, 2022
Tesla, Inc. (Tesla) is recalling certain 2017-2022 Model 3, 2020-2022 Model Y, and 2021-2022 Model S and Model X vehicles. The window automatic reversal system may not react correctly after detecting an obstruction. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 118, "Power-Operated Window Systems."
A closing window may exert excessive force by pinching a driver or passenger before retracting, increasing the risk of injury.
Tesla will perform an over-the-air (OTA) software update of the automatic window reversal system, free of charge. Owner notification letters were mailed March 31, 2032. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-013.
Campaign 22V702000 on NHTSA.gov
Electrical system, softwareApr 12, 2022
Tesla, Inc. (Tesla) is recalling certain 2020-2022 Model Y, Model X, Model S, and 2017-2022 Model 3 vehicles. The Boombox function allows sounds to be played through an external speaker while the vehicle is in motion, which may obscure the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
Pedestrians may be unaware of an approaching vehicle if the PWS sounds are obscured, increasing the risk of a crash.
Tesla will perform an over-the-air (OTA) software update that will disable the Boombox functionality when the vehicle is in Drive, Neutral and Reverse modes, including Summon and Smart Summon, free of charge. Owner notification letters were mailed June 6, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-003. Note: This recall supersedes recall 22V-063. Vehicles configured with Summon or Smart Summon and already remedied under 22V-063 will need to have the new remedy software installed.
Campaign 22V235000 on NHTSA.gov
Electrical system, softwareFeb 4, 2022
Tesla, Inc. (Tesla) is recalling certain 2020-2022 Model S, Model X, Model Y, and 2017-2022 Model 3 vehicles. The Boombox function allows sounds to be played through an external speaker while the vehicle is in motion, which may obscure the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
Pedestrians may be unaware of an approaching vehicle if the PWS sounds are obscured, increasing the risk of a crash.
Tesla will perform an over-the-air (OTA) software update that will disable the Boombox functionality when the vehicle is in Drive, Neutral and Reverse modes, free of charge. Owner notification letters are expected to be mailed April 5, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-003. Note: This recall has been superseded by Recall 22V-235. Tesla's number for the new recall is SB-22-00-003.
Campaign 22V063000 on NHTSA.gov
Electrical system, softwareFeb 2, 2022
Tesla, Inc. (Tesla) is recalling certain 2021-2022 Model 3, Model S, Model X, and 2020-2022 Model Y vehicles. A software error may cause a valve in the heat pump to open unintentionally and trap the refrigerant inside the evaporator, resulting in decreased defrosting performance. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 103, "Windshield Defrosting and Defogging Systems."
Decreased defrosting performance may reduce the driver's visibility, increasing the risk of a crash.
Tesla will perform an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed April 1, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-18-002.
Campaign 22V050000 on NHTSA.gov
Electrical system, softwareFeb 1, 2022
Tesla, Inc. (Tesla) is recalling certain 2021-2022 Model S and Model X, 2017-2022 Model 3, and 2020-2022 Model Y vehicles. The audible chime may not activate when the vehicle starts and the driver has not buckled their seat belt. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
The driver may be unaware that their seat belt is not fastened, increasing the risk of injury during a crash.
Tesla will perform an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed April 1, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-002.
Campaign 22V045000 on NHTSA.gov
Electrical system, adas, autonomous/self driving, softwareJan 27, 2022
Tesla, Inc. (Tesla) is recalling certain 2016-2022 Model S and Model X, 2017-2022 Model 3, and 2020-2022 Model Y vehicles. The "rolling stop" functionality available as part of the Full Self-Driving (Beta) software may allow the vehicle to travel through an all-way stop intersection without first coming to a stop.
Failing to stop at a stop sign can increase the risk of a crash.
Tesla will perform an over-the-air (OTA) software update that disables the "rolling stop" functionality, free of charge. Owner notification letters were mailed March 28, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-001.
Campaign 22V037000 on NHTSA.gov
SuspensionNov 21, 2021
Tesla, Inc. (Tesla) is recalling certain 2020-2022 Model Y vehicles. The front and rear suspension knuckles may fracture, causing the suspension links to separate.
Suspension links that separate can reduce vehicle stability and control, increasing the risk of a crash.
Tesla Service will inspect and replace the knuckles as necessary, free of charge. Owner notification letters were mailed January 18, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-21-31-004.
Campaign 21V912000 on NHTSA.gov
Forward collision avoidance, sensing system, cameraOct 29, 2021
Tesla, Inc. (Tesla) is recalling certain 2017-2021 Model S, Model 3, Model X, and 2020-2021 Model Y vehicles operating software version 2021.36.5.2. A communication error may cause false forward-collision warning (FCW) or unexpected activation of the automatic emergency brake (AEB) system.
Unexpected activation of the AEB system may cause the car to stop suddenly, increasing the risk of a crash.
Tesla Service has released an over-the-air (OTA) software update, free of charge. The recall began October 25, 2021. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-21-00-004.
Campaign 21V846000 on NHTSA.gov
Suspension, critical fastenersOct 25, 2021
Tesla, Inc. (Tesla) is recalling certain 2020-2021 Model Y and 2019-2021 Model 3 vehicles. The front suspension lateral link fasteners may loosen, allowing the lateral link to separate from the sub-frame.
A lateral link separation could shift the wheel alignment, causing instability and increasing the risk of a crash.
Tesla Service will tighten or replace the lateral link fasteners as necessary, free of charge. Owner notification letters were mailed December 20, 2021. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-21-31-003.
Campaign 21V835000 on NHTSA.gov
Seat beltsMay 25, 2021
Tesla, Inc. (Tesla) is recalling certain 2018-2020 Model 3 and 2019-2021 Model Y vehicles. One or both fasteners that secure the front seat shoulder belt to the b-pillar may not be properly attached.
An improperly attached fastener may prevent the seat belt system from performing as designed, increasing the risk of injury.
Tesla Service will inspect and repair both fasteners if necessary, free of charge. Owner notification letters were mailed July 23, 2021. Owners may contact Tesla customer service online by visiting www.tesla.com/support/contact or by calling 1-877-79-TESLA (or 1-877-798-3752). Tesla's number for this recall is SB-21-20-001.
Campaign 21V389000 on NHTSA.gov
Seat belts, rear/other, retractorMay 25, 2021
Tesla, Inc. (Tesla) is recalling certain 2019-2021 Model Y vehicles. One or both fasteners that secure the left and right second row seat belt retractors may not be properly attached.
Improperly attached fasteners may prevent the seat belt retention system from performing as designed, increasing the risk of injury.
Tesla Service will inspect and replace both fasteners if necessary, free of charge. Owner notification letters were mailed July 23, 2021. Owners may contact Tesla customer service online by visiting www.tesla.com/support/contact or by calling 1-877-79-TESLA (or 1-877-798-3752). Tesla's number for this recall is SB-21-20-002.
Campaign 21V388000 on NHTSA.gov
Service brakes, hydraulic, foundation components, disc, caliperMay 25, 2021
Tesla, Inc. (Tesla) is recalling certain 2019-2021 Model 3 and 2020-2021 Model Y vehicles. The brake caliper bolts may be loose, allowing the brake caliper to separate and contact the wheel rim.
Contact with the rim may cause a loss of tire pressure, increasing the risk of a crash.
Tesla Service will inspect and tighten, or replace the caliper bolts as necessary, free of charge. Owner notification letters were mailed July 23, 2021. Owners may contact Tesla customer service online by visiting www.tesla.com/support/contact or by calling 1-877-79-TESLA (or 1-877-798-3752). Tesla's number for this recall is SB-21-33-002.
Campaign 21V387000 on NHTSA.gov
Suspension, front, control armNov 17, 2020
Tesla, Inc. (Tesla) is recalling certain 2020 Model Y vehicles. The bolts connecting the front upper control arm and steering knuckle may have not been properly tightened, allowing the upper control arm to detach from the steering knuckle.
A detached upper control arm can cause the wheels to lean in or out, decreasing the driver's ability to steer and increasing the risk of a crash.
Tesla will notify owners, and dealers will inspect, and as necessary, tighten the bolts, free of charge. The recall began January 15, 2021. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-20-31-012.
Campaign 20V709000 on NHTSA.gov
Exterior lightingSep 30, 2020
Tesla, Inc. (Tesla) is recalling certain 2020 Model Y vehicles equipped with a global rear lamp and tow package configuration. A software error prevents the illumination of trailer brake lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Trailer brake lights that fail to illuminate during braking increase the risk of a crash.
Tesla will notify owners, and has released the firmware update over-the-air (OTA) to vehicles as of September 23, 2020. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-20-00-002.
Campaign 20V609000 on NHTSA.gov
Representative owner complaints
279 reports, newest first.
Electrical system, Fuel/propulsion system, Jan 1, 2022
Heating / defrosting unit failed. While driving to work in 1 degree freezing weather my heating / defrosting unit would not provide a clear fog free windshield so i could safely see outside. Dealer has me scheduled for a date for repair but this is the second time this has happened. First time 9/2021 and now 1/2022. No inspection has happened yet. Warning message displayed saying that the climate control has failed.
Exterior lighting, Visibility/wiper, Lane departure, Dec 31, 2021
Turn signal causes excessive glare effect on the side repeater cameras during nighttime use. Driver is unable to view blind spot camera feed properly when engaging in a lane change.
Electrical system, Dec 29, 2021
While driving on a surface street, the vehicle stalled with very little time of warning for me to pull to the side of the road. The car came to a complete stop before I had a chance to completely pull over, leaving me in a vulnerable position. If this would have happened on the freeway I would have been definitely stranded in a potentially deadly situation. After calling Tesla Roadside Assistance a tow truck pulled the car to a Tesla service station. Tesla allegedly fixed the issue by replacing the Drive Inverter unit: ASY, DRIVE INV, 3DU, 810A, SIC, REAR(1079924-15-H), see document attached.
Other or unspecified, Back over prevention, Dec 28, 2021
Backup camera intermittently fails to activate/engage when the vehicle is in reverse.
Vehicle speed control, Forward collision avoidance, Lane departure, Nov 18, 2021
On open freeway, I 76 between 7 am and 8 am Tuesday November 16, between Ogdallala NE and Brush CO. Using adaptive cruise control with autopilot steering (as well as without autosteer), multiple episodes of severe "phantom breaking" where the car slams on the breaks for no apparent reason. No other cars around. Flat, clear open freeway. Reported the issue to Tesla service. Even though there were multiple (>10 episodes in one hour) they have demanded to know the exact time stamp. I was able to give time within 1 hour period, vehicle location. Service says if there is a hardware issue they will look at it. If it is "firmware" it will need to wait for a firm ware update. This is dangerous. What if the car slams on the breaks at 80mph, with someone following close behind? You might be rearended. Really serious safety issue. My car has latest FSD beta 10.4. This is much worse than before this "upgrade"
Lane departure, Forward collision avoidance, Oct 24, 2021
I installed the Full Self-Driving Beta on my Tesla Model Y the morning of 10/24/2021. Immediately after the update installed I began experiencing issues with the Autopilot and TACC systems, as well as spurious forward collision warnings. These warnings involved the standard warning beeps and red indicators on the driving display, and at one point included an unnecessary emergency braking incident when no obstacle was in front of me. As such, I had reverted to driving the car in manual mode, not on autopilot, but left the option to use the autopilot systems and associated safety features enabled. I was driving in full manual mode on an interstate in the left lane approaching a tunnel, with no vehicles or obstacles in front of me. The car indicated a forward collision warning with the loud beeps, and the car applied brakes and started to swerve into the lane immediately to my right, in which another vehicle was driving and had to swerve as well. The car detected the event and saved the camera footage to my installed SSD. I have reported the incident to Tesla, including providing the video of the incident. I am awaiting response from Tesla.
Back over prevention, Oct 6, 2021
I put the car into the Parking mode to back into a stall between two cars. The car backed into a shopping cart at the rear of the car to my left. There was a woman putting groceries into her trunk standing next to the shopping cart. I was able to stop the car before any damage to the cart or my car. The woman was never in danger of being hit. I asked the TESLA service department to check out the sensors but the said that there was nothing wrong with the car and refused to check out the sensors unless I paid to have the check them out. They also refused to make a report of the issue. They said that the sensors "probably" saw through the cart and that it was my responsibility to make sure that the auto-park worked properly.
Air bags, Service brakes, Forward collision avoidance, Sep 28, 2021, crash
The car suddenly picked up the speed in the parking lot, went over the car stopper, curb and hit the Tree. The airbags never got activated, OR the sensors were nonfunctional. I received a call in less than 1 minute from Tesla Roadside if I was safe. Paramedics took me to the ER by 911. I had some injuries because of a malfunction of airbags, brakes, and warning systems. The car is towed to the nearby Tesla-approved repair place. I am somewhat concerned about the cause, and I believe Tesla knew what had malfunctioned in their car. I have been a safe driver without traffic tickets and accidents ever in the last 45 years.
Visibility/wiper, Lane departure, Jul 30, 2021, crash
Backup camera appeared in on screen window as usual when I put the car in reverse to back into my parking spot. The camera looked clear and trajectory lines moved appropriately when I turned the steering wheel. However, main backup view in center of screen did not update as I moved the vehicle backward, it remained on a static, still frame of video. I reversed into a low fence post that I knew was behind me somewhere but could not be seen when looking out the rear window or using any of the mirrors. I usually look to the backup camera to show me where this post is and help back up close to it. There is a large blind spot behind this model of car that is well covered by the camera, but now that is has happened to me I have found many reports of the issue happening to others. Video of issue: https://youtu.be/CC_0JKObpIk
Vehicle speed control, Jul 24, 2021
The car accelerates on its own, twice in last two weeks. First time was at a intersection, I applied accelerator pedal after the light turned green, with normal pressure. The car sped up unexpectedly and I had to immediately apply brake to slow it down. The second time I put it in reversal and as soon as I applied accelerator it jerked and sped up unexpectedly. Luckily both time the acceleration occurred when car were in slow speed and applying brake stopped acceleration. it also occurred twice before these recent two incidents since we bought the car 10 month ago but they happened far apart in time and we were not sure of its occurance. But the frequency with which the unexpected acceleration happens has become alarming and we become more sure of the certainty. I start to worry about what would happen if this occurs when the car is moving at high speed and whether applying brakes can be effective to correct the acceleration.
Vehicle speed control, Jul 5, 2021, crash
My wife and I drove into a parking lot in a strip mall located at 1301 IL Route 59 to park the car. I was driving very slow at 5 miles an hour. As I pulled into a parking spot facing IL Route 59 which is a three lane highway, the vehicle malfunctioned causing it to uncontrollably accelerate. I was not able to control the car as it jumped the curb of the parking lot and went through the grass on the side of the roadway towards IL Route 59. To avoid driving onto IL Route 59 I was able to steer the car right and struck an AT&T telephone box which brought the car to a halt. Police arrived on the scene to check the status of the accident. A police complaint has been filed. Police did not issue a citation to me as this was not my fault and there was clearly a defect in the car that caused this accident. Luckily my wife and I were not injured and the car was towed to a body shop for repair. I called Tesla customer support and they said that they would review the car diagnostics to determine the problem. There were no warnings, symptoms or messages to indicate this behavior by the car. It just accelerated in its own. Please see attached documents for more information.
Electrical system, Other or unspecified, Jul 5, 2021, crash
The system crashed and It said car was forward mode when the gear stock was stuck in reverse and I went ahead and banged behind car when removing car from parking instead of going forward .
Other or unspecified, Back over prevention, Jun 17, 2021, crash
In the process of filing a claim court against Tesla for garage door closing on my vehicle (because of Homelink). Multiple damages and no help from Tesla at all. Homelink was installed on my Tesla Y in February and the door closed twice on my vehicle while I was parking the car. Email me ASAP: [XXX] PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Exterior lighting, Jun 15, 2021
tail lights on both sides constantly fill with condensation blocking the visibility to drivers behind me. I have reported the problem to Tesla but they keep saying it's within specs. the manufacture is only looking at pictures to make the judgment and not actually allowing me to come in to correct the problem. I have two model Y's and they are having the same problem.
Seat belts, Jun 4, 2021
2 weeks back one of the rear passenger seat belts stopped latching to the seat buckle. I filed a service request with Tesla and scheduled a service appointment. They have rescheduled the appointment twice already and they haven't addressed the issue as the necessary parts are not yet available. I don't understand how to safely use the car with children if the seat belts are not working.
Other or unspecified, Jun 3, 2021
The trunk hatch door does not stop moving (opening or closing) when it comes into contact with an object. Incident #1: I closed the trunk not realizing that my husband was under the hatch door. The hatch door came down on his head and did not stop closing until he forced it to stop with his arm. Incident #2: I pulled the car into my garage but did not realize that I had not pulled the car far enough into the garage. I opened the trunk from the drivers seat. The hatch door hit the closed garage door and kept trying to open (scratching the hatch door on the garage door in the process) until I was able to pull the hatch door down hard enough for it to stop moving. This is a safety hazard. A child/person could get caught and injured in between the hatch door and the trunk and/or the hatch door and another object.
Forward collision avoidance, May 31, 2021
My vehicle fail to stop when another vehicle was in the middle of the road. My 2020 TESLA MODEL Y did not stop and did not alert me in a upcoming collision incident. My vehicle fail to make a full stop with and without using autopilot.
Wheels, Other or unspecified, Service brakes, May 24, 2021
On 5/24/21, I was driving in the rain on a busy 6 lane highway.I was driving under speed limit. The car hydroplaned across 3 lanes, past the divider and spun 180 degrees and I was able to bring it to a halt with fierce braking just before it crossed onto the other side. Some damage to car. I was unhurt. Sheriff came to assist me to safety.
Service brakes, Forward collision avoidance, May 18, 2021
I was driving East on May 7, 2021, on I-94 toward New Buffalo, MI, on a clear day; no rain. A semi-truck was going 60 mph in the center lane of three lanes. I moved to the left lane to pass as I was going about 70 mph, the posted speed limit. There were no cars ahead of me in my lane for as far as I could see. Another car pulled up behind me very close—way too close—tailgating me. I was passing the truck and was parallel to the truck when suddenly the Tesla automatically slammed on my brakes!!! The idiot who was tailgating me fortunately reacted quickly and also slammed on his brakes and simultaneously swerved hard left onto the shoulder—thereby averting what could have been a fatal accident!! My car could have been pushed into the wheels of the truck on my right and we could have been killed!! I was badly shaken but, fortunately, we were not injured and there was no crash. When we arrived at our destination I phoned the salesman at the Chicago Tesla sales office and described the incident. I asked him if I could disable the automatic braking feature and he talked me through the procedure. The Tesla has a rear-facing video camera. I believe Tesla should program that camera to see a tailgating car and make certain that no automatic braking be engaged if a car is following too close!! I believe Tesla should investigate why this happened and should reprogram the software yo prevent it from happening again. I sent the Tesla Company two electronic messages through the Tesla Phone App as the Tesla salesman suggested, but I have not received any response more than one week later. This is irresponsible!! We could have been killed yet Tesla has ignored my two messages! If Tesla does not fix this problem, it is certain that people will die in a parallel situation. We were just very lucky.
Vehicle speed control, May 6, 2021
ON THREE OCCASIONS AFTER TAKING MY FOOT OFF THE ACCELERATOR, MY CAR STARTING ACCELERATING ON ITS OWN. I COULD FEEL THE ACCELERATION AND WAS ABLE TO STOP IT BY PUTTING MY FOOT ON THE BRAKE. I DID NOT TOUCH THE LEVER TO SET THE SPEED, THE PEDAL DID NOT GET STUCK ON THE CARPET AND I DID NOT CONFUSE MY ACCELERATOR FOR THE BRAKE. THIS SEEMS TO BE A VERY DANGEROUS SITUATION, ESPECIALLY IN HEAVY TRAFFIC OR IF I DID NOT IMMEDIATELY REACT TO PUT MY FOOT ON THE BRAKE. EACH TIME THIS HAPPENED WHILE THE CAR WAS IN MOTION AND AFTER I HAD TAKEN MY FOOT OFF THE ACCELERATOR TO ALLOW THE CAR TO SLOW DOWN. INSTEAD IT SPED UP. SINCE THIS HAPPENED ON THREE OCCASIONS, THE DATES AND MILEAGE AT THE TIME ARE NOT EXACTLY AS INDICATED BELOW.
Suspension, May 6, 2021
HERE IS ANOTHER MODEL Y IN THE JUNKYARD. HTTPS://WWW.IAAI.COM/VEHICLEDETAILS/39862499?TENANT=US&ROWNUMBER=65 THE BACK WHEEL HAS FALLEN OFF. ALL THE MONKEY METAL SUSPENSION GIBLETS ARE STRETCHED AND SNAPPED. ONE WHOMPY WHEEL CAN REALLY SPOIL YOUR DAY. WOULD IT BE TOO MUCH TROUBLE FOR YOU TO ISSUE A COMPULSORY RECALL? THANKS KEEF
Structure, Apr 27, 2021
REAR PASSENGER DOORS DO NOT HAVE AN EASILY ACCESSIBLE/MARKED INTERIOR EMERGENCY MANUAL LATCH RELEASE. IN THE EVENT THAT POWER IS LOST TO THE VEHICLE, ONE MUST REMOVE A MAT IN THE DOOR POCKET, PRY OPEN A COVER, AND PULL AN UNLABELED CABLE TO RELEASE THE DOOR LATCH. THIS IS ALSO THE CASE IN AT LEAST THE TESLA MODEL 3, DON'T KNOW ABOUT X AND S. THE FRONT DOORS HAVE A SEPARATE HANDLE ABOVE THE WINDOW CONTROL ON THE ARMREST FOR MANUAL EMERGENCY RELEASE, BUT THIS IS NOT PRESENT ON THE REAR DOORS. THE HIDDEN RELEASE IS NOT SOMETHING THAT A REAR SEAT PASSENGER, ESPECIALLY A CHILD, WOULD BE REASONABLY EXPECTED TO BE CAPABLE OF OPERATING IN THE EVENT OF AN EMERGENCY, AND COULD LEAD TO ENTRAPMENT IF THE FRONT DOORS ARE NOT OPENABLE DUE TO ACCIDENT DAMAGE.
Air bags, Seat belts, Apr 6, 2021
A FEW WEEKS AFTER I BOUGHT MY CAR IN EARLY JUNE 2020 I GOT AN ERROR ON MY SCREEN THAT SAID THE PASSENGER SAFETY RESTRAINT SYSTEM HAD FAILED. IT TOOK TESLA SEVERAL WEEKS TO SEND A MOBILE TECHNICIAN TO MY HOUSE TO LOOK AT THE ERROR, THEY KEPT RESCHEDULING THE APPOINTMENT. BY THE TIME THEY SHOWED UP THE ERROR HAD GONE AWAY ON ITS OWN. I FELT VERY UNSAFE HAVING ANY PASSENGER IN MY CAR DURING THE FIRST FEW WEEKS OF HAVING MY CAR. WHEN THE MOBILE TECH FINALLY LOOKED AT IT ON JULY 1ST 2020, HE ADVISED ME TO TAKE IT IN TO THE SERVICE CENTER BECAUSE HE DIDN'T HAVE THE PARTS OR TOOLS REQUIRED TO DIAGNOSE IT FURTHER. I SENT TESLA SEVERAL TEXT MESSAGES TO 408 560 5674 ASKING TO HAVE MY SEATBELT MODULE REPLACED ASAP, INDICATING THE ERROR AS A PASSENGER SEATBELT RESTRAINT SYSTEM FAILURE. I ALSO SENT THE SANTA CLARA SERVICE CENTER AN EMAIL JULY 2ND THE DAY AFTER THE MOBILE TECH VISITED. THE EARLIEST APPOINTMENT THEY'D LET ME SCHEDULE WAS A ALMOST A MONTH OUT, ON JULY 29TH. - MY PASSENGER RESTRAINT SYSTEM FAILED ON MY NEW MODEL Y. I HAD A MOBILE TECH COME LOOK AT IT AND HE TOLD ME I NEED TO TAKE IT TO THE DEALER. I MADE AN APPOINTMENT AND THE EARLIEST I CAN GET YOU TO FIX IT IS JULY 29TH? THIS IS UNACCEPTABLE FOR A SAFETY ISSUE. PLEASE FIND SOME TIME TO GET ME IN SOONER OR I WILL HAVE TO GET THE NTSB INVOLVED. - WHEN SANTA CLARA FINALLY LOOKED AT IT IN 2020, THEY TOLD ME THE MOBILE TECHNICIAN LEFT NO NOTES ABOUT THE ISSUE AND THAT TOO MUCH TIME HAD PASSED TO DIAGNOSE THE ISSUE BECAUSE THE LOGS WERE DELETED. I WAS PRETTY UPSET BUT THEY CONVINCED ME TO TAKE IT HOME AND WAIT FOR THE ISSUE TO REPRODUCE ITSELF AGAIN. FINALLY THIS PAST WEEK IT HAPPENED AGAIN ON MARCH 28TH I WAS DRIVING DOWN TO SANTA BARBARA FROM SAN JOSE AND THIS TIME SAFETY RESTRAINT FAILURE POPPED UP IN THE MIDDLE OF MY DRIVE. THEY SAID THEY FIXED IT BUT THIS CAR IS DANGEROUS AND I DON'T FEEL SAFE IN IT.
Electrical system, Other or unspecified, Mar 31, 2021
WHILE TRAVELING ON NORTHBOUND US-101, THE INFOTAINMENT/DASHBOARD SCREEN FROZE. THE CLIMATE CONTROL SUDDENLY WENT FULL BLAST ON THE COLDEST SETTING, SPEEDOMETER STOPPED UPDATING, AND ALL INFOTAINMENT/DASHBOARD CONTROLS WERE UNRESPONSIVE. THE TURN SIGNALS APPEARED TO WORK, BUT STOPPED MAKING ITS CLICKING SOUND. I COULD ONLY TELL IT WORKED BY SEEING THE LIGHT REFLECTION FROM ROAD SIGNS. I WAS RESET THE SYSTEM BY PRESSING BOTH STEERING WHEEL BUTTONS FOR 10 SECONDS OR MORE AND THEN INFOTAINMENT SCREEN TURNED OFF. IT DID NOT RESTART UNTIL A COUPLE OF MILES LATER WHEN I EXITED THE HIGHWAY. THE CAR CONTINUED TO ACCELERATE AND BRAKE NORMALLY THE WHOLE TIME.
Exterior lighting, Mar 25, 2021
BREAK LIGHT BUILDS UP CONDENSATION AND OBSCURES THE LIGHTS FROM BEING SEEN. I REACHED OUT TO TESLA TO HAVE THE PART REPLACED UNDER WARRANTY. THEY CLAIM THAT CONDENSATION TO THAT LEVEL IS NORMAL. I THINK IT'S A SAFETY RISK.