2016 Thor Motor Coach ACE
Problems, recalls and owner-reported issues
Latches/locks/linkages is the leading concern among 7 owner complaints filed for this model year. This is the highest complaint count among 8 ACE model years with reports.
What owners report most often
Recalls and investigations
EquipmentNov 22, 2017
Thor Motor Coach (Thor) is recalling various 2003-2018 recreational vehicles, equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. See a list of the affected trailer models at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V758-5764.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Thor will notify owners, instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on January 15, 2018. Owners may contact Thor customer service at 1-877-500-1020, or Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information.
Campaign 17V758000 on NHTSA.gov
Representative owner complaints
7 reports, newest first.
Other or unspecified, Feb 17, 2019
THE SLIDE MOTOR NEEDED REPLACING. IT WAS REPLACED ONCE UNDER WARRANTY AND THE SAME MOTOR REQUIRED REPLACEMENT AGAIN. SHORTLY OUT OF WARRANTY. OUT OF WARRANTY I WAS ABLE TO DETERMINE THAT WATER FROM THE ROOF WAS ABLE TO LEAK INTO THE MOTOR HOUSING AND WAS CAUSING THE MOTORS TO SHORT OUT. THE MOTORS REQUIRED REPLACING ARE LIPPERT HIGH TORQUE 500:1 MOTOR; IN-WALL SLIDE-OUT #287298
Other or unspecified, Feb 17, 2019
THE DOOR LOCK MECHANISM BROKE. THE METAL BROKE RESULTING IN THE LOCK BECOMING UNUSABLE. DOOR NEEDED A FULL REPLACEMENT LOCK. NEW TRIMARK RV ENTRY DOOR LOCK 60-650 WAS REPLACED TO FIX THE ISSUE.
Structure, Latches/locks/linkages, Sep 29, 2018
ON SEPTEMBER 22, 2018 I FOUND MYSELF TRAPPED INSIDE MY 2016 THOR ACE 30.1 MOTORHOME. THE DOOR LEVER THE DOOR, WHICH WAS NOT LOCKED, WOULD NOT OPEN. IT WAS OBVIOUS FROM THE WAY THE DOOR LEVEL PULLED THAT IT WAS NO LONGER CONNECTED TO THE LATCH. FORTUNATELY AT 73 YEARS OF AGE I AM STILL AGILE ENOUGH TO CLIMB OUT THE REAR ESCAPE WINDOW, SOMETHING THAT MY WIFE DUE TO SOME PHYSICAL LIMITATIONS COULD NEVER HAVE DONE. UPON TAKING THE MOTORHOME TO CAMPING WORLD THEIR TECHNICIAN HAD TO LITERALLY DRILL OUT THE MATERIAL AROUND THE DOOR LEVER TO GET TO THE LATCH SO IT COULD BE RETRACTED AND A NEW DOOR LATCH UNIT INSTALLED. THE TECHNICIAN INDICATED THIS WAS A COMMON PROBLEM DUE TO THE POOR QUALITY OF THE 'POT METAL' IN THE MECHANISM. BASED ON A QUICK INTERNET SEARCH I DISCOVERED NUMEROUS CASES OF OWNERS COMPLAINING OF SIMILAR EXPERIENCES. THE MOTORHOME, AT THIS TIME ONLY HAD 5,500 MILES THUS THE PROBLEM OBVIOUSLY WAS NOT RELATED TO AGE OR EXTENSIVE USE. THIS IS AN EXTREME SAFETY HAZARD DUE TO THE POOR QUALITY OF THIS COMPONENT. BASED ON THE TECHNICIANS COMMENT AND MY INTERNET SEARCH I AM SURE THOR KNOWS ABOUT THE SITUATION. SINCE THE REPLACEMENT DOOR LATCH MECHANISM APPEARS TO BE IDENTICAL TO THE ORIGINAL WE EXPERIENCE A HIGH LEVEL OF DISCOMFORT AS WE TRAVEL IN OUR THOR MOTORHOME. HOPEFULLY THIS SUB QUALITY COMPONENT DOES NOT FAIL AGAIN IN AN EMERGENCY SITUATION RESULTING IN A LIFE THREATENING SITUATION. SINCERELY, [XXX] AND [XXX] [XXX] HUNTLEY, IL [XXX] [XXX] *DT UPDATED 10/10/18*JB UPDATE 10/18/18 *DT PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *JS
Other or unspecified, Sep 18, 2018
THE EXTERIOR DOOR LOCK MADE BY TRI-MARK BROKE TRAPPING ME AND MY FAMILY INSIDE. THE RV WAS PARKED AT THE TIME. THE DOOR LOCK HAD TO BE DISASSEMBLED FOR US TO BE ABLE TO OPEN THE DOOR. HAD THEIR BEEN A FIRE OR SOME OTHER EMERGENCY THIS WOULD HAVE CAUSED LOSS OF LIFE. THIS IS A WELL KNOWN ISSUE FOR MANY OF THEIR LOCKS.
Other or unspecified, Jul 9, 2018
DOOR LOCK MECHANISM BROKE WHILE VEHICLE STATIONARY CAMPING. FAMILY OF 5 LOCKED OUT, DOG LOCKED IN 101 DEGREE WEATHER, HAD TO BREAK WINDOW AND BREAK DOOR MECHANISM TO GET DOG OUT. KNOWN RECURRENT PROBLEM. WE COULD HAVE AS EASILY BEEN LOCKED IN. COULD NOT OPEN FROM EITHER SIDE. TRIMARK IS LOCK BRAND NAME. METAL PART INSIDE SNAPPED IN TWO.
Latches/locks/linkages, Apr 17, 2018
TL* THE CONTACT OWNS A 2016 THOR ACE (MODEL 29.4) RECREATIONAL VEHICLE. THE CONTACT STATED THAT THE PASSENGER SIDE REAR ENTRY DOOR WAS UNABLE TO BE OPENED FROM INSIDE OR OUTSIDE THE VEHICLE DUE TO THE DOOR LATCH BEING FRACTURED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE CONTACT LEFT A VOICEMAIL WITH THE THOR MANUFACTURER AT 1-877-855-2867, ALERTING THEM OF THE FAILURE. THE CONTACT WAS AWAITING A CALL BACK. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 14,391.
Other or unspecified, Nov 14, 2016
WINDSHIELD WIPERS STOPPED WORKING WHILE DRIVING ON I-95 IN NC DOING ABOUT 65 MPH IN A VERY HEAVY RAIN STORM AT NIGHT. THE NUT THAT HOLDS THE WIPER ARM ASSEMBLY TO THE WIPER MOTOR CAME OFF AND THE WIPER ARM ASSEMBLY SEPERATED FROM THE WIPER MOTOR CAUSING THE WINDSHIELD WIPERS TO STOPPED WORKING. VISIBILITY WHEN TO ZERO. LUCKILY THERE WAS AN EXIT TO GET OFF I-95. ONCE I TROUBLESHOOT THE PROBLEM I RE-ATTACHED THE WIPER ARM ASSEMBLY TO THE WIPER MOTOR AND I THEN REPLACED THE NUT WITH A REPLACEMENT NUT. THE AVERAGE PERSON DOES NOT HAVE AN ASSORTMENT REPLACEMENTS NUT AND WOULD HAVE BEEN STUCK IF NOT IN A ACCIDENT.