2019 Thor Motor Coach Palazzo
Problems, recalls and owner-reported issues
Engine and engine cooling is the leading concern among 1 owner complaints filed for this model year. This is the 6th highest complaint count among 6 Palazzo model years with reports.
What owners report most often
Recalls and investigations
Equipment, recreational vehicle/trailerFeb 23, 2023
Thor Motor Coach (TMC) is recalling certain 2015-2023 Palazzo recreational vehicles. The front lower cap brackets that support the front fiberglass panel may become loose and detach from the vehicle while in motion.
A detached bracket can become a road hazard, increasing the risk of a crash.
Dealers will inspect and replace the front lower brackets, as necessary, free of charge. Owner notification letters were mailed March 15, 2023. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000291.
Campaign 23V113000 on NHTSA.gov
StructureJul 8, 2021
Thor Motor Coach (TMC) is recalling certain 2019 Challenger, Palazzo, Tuscany, 2019-2020 Miramar, 2019-2021 Aria, Outlaw, and Venetian recreational vehicles equipped with Hehr 6400 series windows. The adhesive that bonds the vented portion of the window may fail.
Adhesive failure may cause the vent portion of the window to detach, increasing the risk of a crash or injury.
Dealers will inspect the windows, and replace the vent if necessary, free of charge. Owner notification letters were mailed September 8, 2021. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000232.
Campaign 21V522000 on NHTSA.gov
Tires, valveSep 15, 2020
Thor Motor Coach (TMC) is recalling certain 2018-2021 Aria, Palazzo, Tuscany, and Venetian motorhomes built on a Daimler Trucks (DTNA) chassis. The tire valve stem extension for the inner wheel may contact the outer wheel rim opening and become damaged.
Extensive damage to the valve stem extension may result in a loss of tire pressure of the inner wheel, increasing the risk of a crash.
TMC will notify owners, and DTNA dealers will inspect the inner wheel valve stem stabilizers, and adjust as needed and/or replace the inner valve stem, free of charge. The recall began November 2, 2020. Owners may contact TMC customer service at 1-800-524-5210 extension 104 or DTNA customer service at 1-800-547-0712. TMC's number for this recall is RC000204. DTNA's number for this recall is FL-861.
Campaign 20V559000 on NHTSA.gov
Exterior lighting, brake lightsJul 20, 2020
Thor Motor Coach (TMC) is recalling certain 2017-2020 Aria, Venetian and Tuscany, 2017 Tuscany XTE and 2017-2019 Palazzo motorhomes vehicles that received an inspection-only remedy for recall 18V-763. The rear mounted Power Distribution Module (PDM) may have been damaged during manufacturing, possibly resulting in the rear marker lights, brake lights, or turn signals not functioning.
Non-functioning exterior marker lights can increase the risk of a crash.
TMC will notify owners, and Daimler Trucks dealers will replace the PDM, free of charge. Owner letters were mailed October 6, 2021. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000196.
Campaign 20V418000 on NHTSA.gov
Representative owner complaints
1 report, newest first.
Engine and engine cooling, Other or unspecified, Dec 30, 2024
Driving down the highway and the DEF check engine light came on. It indicated to pull over and shut down immediately. I was on a highway that had long 7% grade hills with minimal places to pull over in arizona mou tain range. I was able to make it home after engine debated. Took to a freightliner dealer and paid 4400.00 to have DEF pump replaced. It turns out that was not the problem. I tried to go on another trip a month later and I hot a low DEF signal. I was told it was a DEF head. Freightliner XCS chassis our having lots of issues with DEF. The def is for emissions and should not shut the engine down or debate the performance for an emussion issue.