2020 Thor Motor Coach Palazzo
Problems, recalls and owner-reported issues
Service brakes is the leading concern among 3 owner complaints filed for this model year. This is the 4th highest complaint count among 6 Palazzo model years with reports.
What owners report most often
Recalls and investigations
Equipment, recreational vehicle/trailerFeb 23, 2023
Thor Motor Coach (TMC) is recalling certain 2015-2023 Palazzo recreational vehicles. The front lower cap brackets that support the front fiberglass panel may become loose and detach from the vehicle while in motion.
A detached bracket can become a road hazard, increasing the risk of a crash.
Dealers will inspect and replace the front lower brackets, as necessary, free of charge. Owner notification letters were mailed March 15, 2023. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000291.
Campaign 23V113000 on NHTSA.gov
Tires, valveSep 15, 2020
Thor Motor Coach (TMC) is recalling certain 2018-2021 Aria, Palazzo, Tuscany, and Venetian motorhomes built on a Daimler Trucks (DTNA) chassis. The tire valve stem extension for the inner wheel may contact the outer wheel rim opening and become damaged.
Extensive damage to the valve stem extension may result in a loss of tire pressure of the inner wheel, increasing the risk of a crash.
TMC will notify owners, and DTNA dealers will inspect the inner wheel valve stem stabilizers, and adjust as needed and/or replace the inner valve stem, free of charge. The recall began November 2, 2020. Owners may contact TMC customer service at 1-800-524-5210 extension 104 or DTNA customer service at 1-800-547-0712. TMC's number for this recall is RC000204. DTNA's number for this recall is FL-861.
Campaign 20V559000 on NHTSA.gov
Equipment, recreational vehicle/trailerJun 30, 2019
Thor Motor Coach (TMC) is recalling certain 2019-2020 Challenger, Miramar, Magnitude, Outlaw, Omni, and Palazzo motorhomes. The vehicle control system software may cause the slide-out room to move unexpectedly.
Unexpected movement of the slide-out room can increase the risk of a injury.
TMC will notify owners, and dealers will update the affected software, free of charge. The recall is expected to begin August 28, 2019. Owners may contact TMC customer service at 1-877-855-2867. TMC's number for this recall is RC000170.
Campaign 19V504000 on NHTSA.gov
Representative owner complaints: air
1 report, newest first. Show all
Service brakes, Service brakes, Air, Feb 21, 2023
The contact owns a 2020 Thor Palazzo built on a 2020 Freightliner X line chassis. The contact stated that while driving approximately 55 MPH during a storm, the air brakes system alarm illuminated. The contact immediately pulled over to the side of the roadway and turned off the RV. The RV was towed to the dealer who informed the contact that the air brake system had a pig tail that led into the transducer that had caused the chord to fracture. The dealer dried the moisture from the area and sprayed the area with silicon. The failure reoccurred approximately a year later when the contact had driven the RV during inclement weather. The vehicle was taken to another dealer who replaced the pig tail and transducer. The contact was informed by the dealer that due to the pig tail being attached so tightly and having no flexibility, the failure might recur. The manufacturer had been made aware of the failure. The failure mileage was approximately 15,000.