2011 Toyota Camry
Problems, recalls and owner-reported issues
Visibility/wiper is the leading concern among 623 owner complaints filed for this model year. This is the 10th highest complaint count among 25 Camry model years with reports.
Of the 2011 reports, 110 involved a crash and 7 involved a fire. 91 people were injured.
What owners report most often
Recalls and investigations
Seats, front assembly, seat heater/coolerNov 19, 2014
Southeast Toyota Distributors, LLC (SET) is recalling certain model year 2010-2011 Prius and Corolla, 2009-2011 Venza, 2006-2010 Avalon, 2007-2010 FJ Cruiser, 2005-2011 Sienna and Sequoia, 2006-2011 Tacoma 4x2 and 4x4, Camry, Highlander, Tundra 4x2 and 4x4, and 2007-2011 Rav4 and 4Runner. The affected vehicles may experience compression of the seat cushion which may damage the seat heater wiring.
Damage to the seat heater wiring could cause the wires to short, increasing the risk of the seat burning and causing personal injury to the occupant.
SET will notify owners, and dealers will disconnect the heaters with copper strand heating elements and refund the purchase price of the seat heater accessory, free of charge. The recall is expected to began in January 2015. Owners may contact SET customer service at 1-866-405-4226.
Campaign 14V743000 on NHTSA.gov
Suspension, front, control arm, lower armNov 13, 2014
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2011 Toyota Camry vehicles manufactured March 8, 2011, to July 20, 2011. In the affected vehicles, the rubber boot on the front suspension lower arm ball joint may have been damaged during manufacturing. The damage could cause the boot to leak lubricant grease which could then cause the ball joint to wear and loosen prematurely.
A loosened ball joint may separate from the knuckle and could cause a loss of vehicle control, increasing the risk of a crash.
Toyota will notify owners, and dealers will inspect and replace the ball joint, free of charge. The recall began on December 16, 2014. Owners may contact Toyota customer service at 1-800-331-4331.
Campaign 14V732000 on NHTSA.gov
Equipment, other, labelsApr 9, 2013
Southeast Toyota is recalling certain model year 2008 and 2010-2013 Toyota Tundra, 2010-2012 Rav4, 2012 Toyota Sequoia, 2010-2011 Toyota Corolla, 2010-2011 Toyota Camry and Camry Hybrid, 2010-2013 Toyota Highlander and Highlander Hybrid, 2010-2013 Toyota FJ Cruiser, 2011 Toyota Land Cruiser, 2010-2013 Toyota Venza, 2010-2011 Toyota 4Runner, 2010-2013 Toyota Tacoma, 2011-2012 Toyota Sienna, 2012 Toyota Prius, 2013 Scion FR-S, 2011 Scion XD, 2011 Scion XB, and 2012 Scion TC vehicles. These vehicles were sold with labels that were outside the allowable one percent of accuracy of actual weight added. Thus, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) Number 110, "Tire Selection and Rims."
An inaccurate label could lead to owners overloading their vehicles and tires. An overloaded vehicle can result in a tire failure which may result in a vehicle crash, personal injury, or property damage.
Southeast Toyota will notify owners and provide a corrected label with instructions concerning its installation. A small group of the affected vehicles will need additonal remedies which are still being developed. The recall began on May 28, 2013. Owners may contact Southeast Toyota at 1-800-301-6859.
Campaign 13V123000 on NHTSA.gov
Air bags, frontal, sensor/control module-inactiveJan 16, 2013
Southeast Toyota Distributors, LLC (SET) is recalling certain models interspersed through model years 2009 through 2013 as follows: model year 2009-2012 Tacoma, 4Runner, Camry, Camry Hybrid, Prius, and RAV4; model year 2009-2010 Avalon, FJ Cruiser, and Highlander Hybrid; model year 2010-2013 model year Corolla, Sienna and Tundra; model year 2009-2013 Highlander and Venza; model year 2012 Prius V; and model year 2010-2012 Sequoia. During modification by SET to include accessories such as leather seat covers, seat heaters or headrest DVD systems, these vehicles may not have had the passenger seat occupant sensing system calibration tested. Without passing the calibration test, the occupant sensing system may not operate as designed.
If the front passenger seat occupant sensing system is out of calibration, the front passenger airbags may not deploy or they may deploy inappropriately for the passenger's size and position. This could increase the risk of personal injury during the event of a vehicle crash necessitating airbag deployment.
Southeast Toyota will notify owners, and dealers will test the sensitivity of the occupant detection sensors, and recalibrate them as necessary. The recall began on March 21, 2013. Owners may contact Southeast Toyota at 1-800-301-6859.
Campaign 13V014000 on NHTSA.gov
Equipment, other, labelsFeb 3, 2010
SOUTHEAST TOYOTA IS RECALLING CERTAIN MODEL YEAR 2005-2011 PASSENGER VEHICLES FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 110, "TIRE SELECTION AND RIMS." THESE VEHICLES WERE SOLD WITHOUT THE REQUISITE LOAD CARRYING CAPACITY MODIFICATION LABELS.
A DRIVER MAY OVERLOAD A VEHICLE WHICH MAY INCREASE THE RISK OF A CRASH.
DEALERS WILL MAIL TO CONSUMERS THE CORRECTED LABEL OR THE CUSTOMER WILL HAVE THE OPTION FOR DEALERS TO INSTALL THE LABEL FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 27, 2010. OWNERS MAY CONTACT SOUTHEAST TOYOTA AT 1-800-301-6859.
Campaign 10V036000 on NHTSA.gov
Representative owner complaints
623 reports, newest first.
Suspension, Tires, Wheels, Feb 20, 2012
CAR WAS BROUGHT IN FOR TIRE NOISE. IT WAS DETERMINED THAT THE TIRES WERE WEARING UNEVENLY DUE TO MISALIGNMENT. SINCE THE DEALER DID AN ALIGNMENT IN APRIL I FELT THAT THIS WAS UNACCEPTABLE. AFTER COMPLAINING FOR ABOUT A HALF AN HOUR THAT THIS WAS THE WORST TOYOTA I HAVE EVER BOUGHT (AND I HAVE HAD MANY). THE SERVICE MANAGER FINALLY RELENTED TO REPLACE ALL FOUR TIRES AND DO A FOUR WHEEL ALIGNMENT FREE OF CHARGE. THEY SAID IT WAS FOR "CUSTOMER RELATIONS". OR PERHAPS TO MAKE ME DISAPPEAR. IN ANY EVENT I WAS PLEASED WITH THE RESULTS. ONLY TIME WILL TELL IF THIS ALIGNMENT HOLDS. *TR
Service brakes, Hydraulic, Vehicle speed control, Feb 9, 2012, crash
THE DRIVER WAS IN PARKING LOT OF REHAB CENTER PICKING UP PATIENT AND SAYS THE CAR LOST CONTROL GOING 6 MILES PER HOUR RAN INTO THE REHAB CENTER INCURRING OVER $10,000 IN DAMAGES TO THE CAR NOT INCLUDING DAMAGES TO THE REHAB CENTER FRONT GLASS DOOR. THE 2011 TOYOTA CAMRY PURCHASED IN SEPTERMBER OF 2011 NEW FROM THE LOT AT MECHANICSVILLE VA TOYOTA DEALERSHIP. WE CALLED THE TOYOTA MAIN OFFICE AND THEY SENT OUT A REPRESENTITIVE FOR INSPECTION OF THE CAR ON JANUARY 26TH OR 27TH 2012 PRIOR TO ANY WORK BEING DONE TO REPAIR THE CAR. WE HAVE NOT HEARD BACK FROM TOYOTA AS IT TAKES UP TO 30 DAYS. THE CAR IS CURRENTLY UNDER FULL REPAIR FROM THE COLLISION. *TR
Power train, Jan 26, 2012
THERE IS A TRANSMISSION ISSUE AT LOW SPEEDS, MOSTLY CITY DRIVING, THE CAR JERKS WITH ABRUPT SHIFTING, AND SOMETIMES HARSH SHIFTING. ALSO IT FEELS LIKE THE CAR PAUSES A LITTLE WHEN SHIFTING AT LOW SPEEDS. THIS PROBLEM IS VERY CONSISTENT AMONG OTHER OWNERS IN FORUMS I HAVE REVIEWED. IT NEEDS TO BE ADDRESSED AND FIXED. *TR
Electrical system, Vehicle speed control, Jan 20, 2012
THE SPEEDOMETER IS INACCURATE BY ALMOST 10%, WHEN DRIVING BY RADARS OR WITH ANOTHER VEHICLE AT 35 MPH THE RADAR READS 32. DRIVING NEXT TO ANOTHER VEHICLE TO CHECK THE SPEEDOMETER, IT READS 70 MPH BUT THE OTHER VEHICLE'S SPEEDOMETER READS 64 MPH. THE DEALERSHIP HAS VERIFIED THE INACCURACY BUT CLAIMS THE VARIANCE IS WITHIN THE SPEC OF 10%. PER THE DEALER AND IT'S EXPERTS THE SPEEDOMETER CANNOT BE CALIBRATED OR FIXED SINCE IT IS IN SPEC. *TT
Suspension, Tires, Jan 4, 2012
2011 TOYOTA CAMRY. CONSUMER WRITES IN REGARDS TO PROBLEM WITH VEHICLE TIRES *TGW THE CONSUMER STATED WHILE HAVING HIS 25,000 MILE SERVICE CHECK-UP, THE DEALER INFORMED HIM THE TIRES NEEDED TO BE REPLACED. THE DEALER STATED THE TIRES WERE SHOWING SIGNS OF WEAR AND INDICATED THERE WAS TIRE CUPPING AS WELL, WHICH WAS DUE TO THE VEHICLE BEING OUT OF ALIGNMENT. *JB
Service brakes, Hydraulic, Power train, Vehicle speed control, Dec 16, 2011
AT LOW SPEED (15-39 MPH), THE TRANSMISSION SHIFT ROUGHLY. THE CAR WAS EITHER PULLED BACK (1) BY THE ENGINE OR JUMPED (2,WHILE MY FOOT ON THE BREAK PEDAL) DURING THE DOWN SHIFT. THE PULLING BACK (1) GIVES THE SAME EFFECT AS USING ENGINE BREAKING IN THE MANUAL TRANSMISSION. BASED ON THE SIGNS THAT I HAVE SEEN ON INTERSTATE, STATE LAWS (IN SOME STATES) PROHIBIT DRIVER TO USE ENGINE BREAKING. THE JUMPING (2) WAS VERY BAD. THE CAR NEEDED APPROXIMATELY 3-10 FEET MORE TO STOP DUE TO THE UNPREDICTABLE JUMPING BEHAVIOR. WELL 3-10 FEET DOES NOT SEEM TO BE A LOT BUT LET SAY IF YOU ARE 1 FOOT AWAY FROM RUNNING OVER A LIVING THING.......... THIS PROBLEM HAVE HAPPENED SINCE I BOUGHT THE CAR NEW AND THEY STILL BE A SERIOUS PROBLEM. I HAVE BEEN DRIVEN ABOUT 10-20 CARS (INCLUDING RENTALS) BUT I HAVE NEVER EXPERIENCED THE JUMPING (2, WHILE MY FOOT ON THE BREAK PEDAL) UNTIL I BOUGHT THIS CAMRY. AFTER READING THE REVIEWS ONLINE, THIS SEEMS TO BE A COMMON PROBLEM FOR THIS MODEL. THIS PROBLEM NEEDS IMMEDIATE ATTENTIONS. *TR
Vehicle speed control, Dec 7, 2011
CHANGE IN GEARS JERKY AND BETWEEN 20-40MPH THE CAR DRAGS DURING ACCELERATION IT FEEL LIKE SOMETHING IS TRYING TO PULL THE CAR BACK.WHEN IT FINALLY MOVES TO THE NEXT GEAR IT JUMPS INTO GEAR. I HAVE COMPLAINED TO TOYOTA MANY TIME AND AS USUAL ONCE TAKEN TO THE DEALER TO CHECK NO ONE SEEMS TO BE ABLE TO RECREATE THE PROBLEM. I AM DISAPPOINTED IN TOYOTA, I HAVE ALWAYS DRIVEN TOYOTA AND FINALLY DECIDED TO BUY A NEW CAR DUE TO TRAVELING TO WORK LONG DISTANCES AND GAVE MY DAUGHTER MY 1999 CAMRY WHICH I LIKE DRIVING BETTER THAN MY NEW ONE. I STUCK WITH TOYOTA AND THEY HAVE LET ME AND MANY MORE CONSUMERS DOWN , THEY KNOW THIS IS A PROBLEM AND FALSE ADVERTISE A SMOOTH RIDE. *TR
Suspension, Other or unspecified, Nov 30, 2011
WHEN I TAKE OFF AND GET TO EXACTLY 25 MPH, I HEAR A THUMPING FROM THE BACK PASSENGER SIDE OF THE CAR. SOUNDS LIKE THUMPING IS COMING FROM THE TIRE. IT ONLY HAPPENS UNTIL IT GETS TO 25 MPH. WHEN YOU GO PASSED 25 MPH IT STOPS. I HAVE TAKEN THE CAR TO THE DEALERSHIP APPROXIMATELY FIVE TIMES AND THEY NEVER HEAR THE NOISE. THEY TRIED TO TELL ME THAT IT WAS PROBABLY GAS SWISHING AROUND IN THE GAS TANK. IT IS A THUMPING, NOT A SWISHING. *KB
Electrical system, Nov 30, 2011, fire
WHILE DRIVING DASHBOARD LIGHTS CAME ON, LOST ENGINE POWER, PULLED OVER, SMOKE FROM UNDER HOOD-ELECTRICAL FIRE, CAR TOTALED. *KB
Equipment, Nov 21, 2011
2011 TOYOTA CAMRY. CONSUMER STATES PROBLEM WITH AIR CONDITION *TGW THE CONSUMER STATED WHEN THE OUTSIDE TEMPERATURE EXCEEDED 90 DEGREES, IT TOOK THE A/C OVER 10 MINUTES TO COOL THE INSIDE OF THE VEHICLE. THE DEALER INSPECTED THE VEHICLE, BUT WAS UNABLE TO FIND A PROBLEM. *JB
Engine and engine cooling, Power train, Nov 18, 2011
MY VEHICLE AT BELOW 40 MPH, MOSTLY CITY DRIVING, THE CAR JERKS WITH ABRUPT SHIFTING, AND SOMETIMES HARSH SHIFTING. ALSO IT FEELS LIKE THE CAR PAUSES A LITTLE WHEN SHIFTING AT LOW SPEEDS. THE CAR TAKES OFF LIKE IT RUSHES RATHER THAN A SMOOTH ACCELERATION, THOUGH I PRESS THE GAS PEDAL GENTLY. THIS REALLY BOTHERS ME DURING THE RUSH HOUR BECAUSE MY BOTH KIDS ARE IN THE BACK SEAT AT THAT TIME. I HAVE BEEN TO THE TOYOTA DEALER BUT THEY SAID THEY COULDN'T REPRODUCE THE PROBLEM. SOME ONE PLEASE, PLEASE PLEASE HELP ME WITH THIS. IT REALLY BOTHERS ME AFTER SPENDING LOT ON MONEY ON THIS CAR, I CAN'T EVEN DRIVE IT SAFE AND ITS REALLY DANGEROUS DRIVING AROUND THE CITY WITH MY FAMILY THINKING ABOUT WHAT WILL HAPPEN AT THE NEXT STOP LIGHT. *TR
Power train, Nov 18, 2011
SOON AFTER I BOUGHT THIS BRAND NEW 2011 CAMRY THE CAR STARTED ACTING WEIRD. A CONSTANT PROBLEM THAT APPEAR A LOT OF TIME WHEN I AM DRIVING CONCERNS THE TRANSMISSION. AT LOW SPEEDS, MOSTLY CITY DRIVING, THE CAR JERKS WITH ABRUPT SHIFTING, AND SOMETIMES HARSH SHIFTING. ALSO IT FEELS LIKE THE CAR PAUSES A LITTLE WHEN SHIFTING AT LOW SPEEDS. THE THING THAT CONCERNS ME AND MY WIFE THE MOST IS THAT THE CAR TAKES OFF LIKE IT RUSHES RATHER THAN A SMOOTH ACCELERATION, ALTHOUGH WE BOTH PRESS THE GAS PEDAL REALLY GENTLY. THIS MOSTLY HAPPENS AT LOW SPEEDS WHEN WE ARE DRIVING IN THE CITY WHERE HEAVY TRAFFIC MIGHT BE PRESENT. THIS IS MAKING BOTH OF US VERY CONCERNED ABOUT OUR SAFETY. WE ARE CONCERNED TO THE POINT THAT WE BOTH STOPPED DRIVING THE CAR UNLESS WE REALLY HAVE TO, WE RELY ON OUR SECOND CAR WHICH IS A BMW. ONE OTHER ISSUE IS THAT THE CAR FEELS LIKE IT IS GOING TO STALL WHEN I RELEASE MY FOOT FROM THE ACCELERATION. THIS HAPPENS AT BOTH SLOW SPEEDS AND HIGH SPEEDS. *TR
Service brakes, Hydraulic, Other or unspecified, Nov 17, 2011, crash
THIS VEHICLE WAS INVOLVED IN A PREVIOUS ACCIDENT IN THE HOME DRIVEWAY OF THE OWNERS OF THE VEHICLE. AS THE OWNER WAS TURNING INTO HIS DRIVEWAY, A TIRE BLEW OUT ON THE VEHICLE'S RIGHT FRONT PASSENGER SIDE. AS THE DRIVER/OWNER HIT THE BRAKE THE CAR ACCELERATED INTO THE SIDE ROCK BARRIER OF THE DRIVEWAY. ACCORDING TO TOYOTA WHO INVESTIGATED THE INCIDENT, THERE WAS NO ISSUE WITH VEHICLE. BUT ANOTHER INCIDENT HAS RECENTLY HAPPENED INVOLVING THE CAR THIS YEAR ON THE INCIDENT DATE LISTED ON THIS FORM. THE WIFE OF THE OWNER OF THE VEHICLE WAS IN THE DRIVEWAY OPERATING THE TOYOTA CAMRY 2011 TO PARK THE VEHICLE. AS THE CAR WAS TURNING TO PARK IN THE DRIVEWAY THE OPERATOR PRESSED ON THE BRAKE TO BACK THE VEHICLE BACK WHEN ALL OF A SUDDEN WITHOUT WARNING THE VEHICLE LEAPED FORWARD HITTING THE AN EXTERIOR DOOR TO THEIR BASEMENT WHICH IS SURROUNDED BY THE ROCK THAT COVERS THEIR HOME. THE CAR WAS SEVERELY DAMAGED, AIR BAGS WERE DEPLOYED AND THE OPERATOR SUSTAINED SOME INJURIES WHICH CAUSED HER TO VISIT THE HOSPITAL AND HAVE MEDICATION PRESCRIBED TO HER. THE IMPACT ON THIS SECOND ACCIDENT WAS SO SEVERE THAT IS SHOWN PICTURES OF THE INCIDENT YOU HAVE TO WONDER HOW SUCH AN IMPACT COULD HAPPEN UNLESS THEIR WAS FAULT IN THE VEHICLE. THIS TIME WE ARE AWAITING RESPONSE FROM TOYOTA TO INVESTIGATE THIS PROBLEM. WE ALSO WANTED TO CONTACT THE GOVERNMENT TO MAKE KNOWN OF THIS RECURRING ISSUE WITH THE BRAKING OR UNINTENDED ACCELERATION OF THE VEHICLE. *TR
Service brakes, Hydraulic, Vehicle speed control, Nov 17, 2011, crash
THIS VEHICLE WAS INVOLVED IN AN ACCIDENT IN THE HOME DRIVEWAY OF THE OWNERS OF THE VEHICLE. AS THE OWNER WAS TURNING INTO HIS DRIVEWAY, A TIRE BLEW OUT ON THE VEHICLE'S RIGHT FRONT PASSENGER SIDE. AS THE DRIVER/OWNER HIT THE BRAKE THE CAR ACCELERATED INTO THE SIDE ROCK BARRIER OF THE DRIVEWAY. ACCORDING TO TOYOTA WHO INVESTIGATED THE INCIDENT, THERE WAS NO ISSUE WITH VEHICLE. BUT ANOTHER INCIDENT HAS RECENTLY HAPPENED INVOLVING THE CAR THIS YEAR WHICH WILL BE REPORTED ON A SEPARATE FORM WHICH SHOWS US THEIR IS AN UNSAFE ISSUE WITH THE VEHICLE THAT REQUIRES TOYOTA TO BE INVESTIGATED. *TR
Air bags, Oct 13, 2011
THE VEHICLE WAS PURCHASED AS A USED RENTAL RETURN VEHICLE ON AUGUST 18, 2011. ON SEPTEMBER 7, 2011 THE VEHICLE WAS TAKEN TO THE DEALERSHIP (IRON TRAIL MOTORS - VIRGINIA, MN) BECAUSE THE AIR BAG SENSOR ON THE PASSENGER SIDE TURNED OFF WHILE THE SEAT WAS OCCUPIED BY AN ADULT. THE DEALERSHIP TOLD US THAT THEY RESET THE AIRBAG AND THAT WOULD RESOLVE THE PROBLEM. I TOOK THE VEHICLE HOME AND WITHIN A WEEK THE SAME ERROR OCCURRED ON THE PASSENGER SIDE AIRBAG. I RETURNED THE CAR TO THE DEALERSHIP AND THEY ORDERED A NEW WIRING HARNESS FROM TOYOTA AND REPLACED THE WIRING TO THE AIR BAG AND SENSORS. I ONCE AGAIN TOOK THE VEHICLE HOME AND WITHIN THREE DAYS THE SAME ERROR RECURRED. I RETURNED THE VEHICLE AND AFTER HAVING THE CAR FOR FOUR DAYS I RECEIVED A PHONE CALL FROM THE DEALERSHIP STATING THAT THE FACTORY REPRESENTATIVE FROM TOYOTA TOLD THEM (DEALERSHIP) THAT WE WERE "BEING SEATED TO HEAVILY" ON THE SEAT AND THAT THERE WAS NOTHING THEY COULD DO TO REPAIR THE PROBLEM AND THEY WOULD RESET THE SENSOR ONCE AGAIN, ADDITIONALLY I WAS ALSO TOLD BY THE DEALERSHIP THAT TOYOTA WOULD NO LONGER PAY FOR ANY FURTHER RETURNS OF THE CAR BECAUSE OF AIR BAG ISSUES. TODAY I FILED A FORMAL COMPLAINT WITH TOYOTA CUSTOMER CARE (CASE # [XXX]) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Tires, Oct 11, 2011
TL* THE CONTACT OWNS A 2011 TOYOTA CAMRY EQUIPPED WITH BRIDGESTONE TURANZA TIRES, SIZE P215-60-R16, DOT NUMBER: OBX8PM6. THE CONTACT WAS DRIVING 60 MPH WHEN THE STEERING WHEEL BECAME RESISTANT. THE CONTACT INSPECTED THE VEHICLE AND FOUND THAT THE FRONT PASSENGER SIDE TIRE BLEW DUE TO BLISTERS ON THE SIDEWALL. THE TIRE MANUFACTURER ADVISED THE CONTACT TO TAKE THE VEHICLE BACK TO THE DEALER. THE DEALER REPLACED THE TIRE AND ADVISED THE CONTACT THAT THE FAILURE WAS DUE TO ROAD HAZARDS. THE TIRE FAILURE MILEAGE WAS 18,240. THE VEHICLE FAILURE MILEAGE WAS UNKNOWN.
Fuel system, Gasoline, Oct 2, 2011
UPON STOP AND THEN THE VEHICLE MOVES FORWARD THE FUEL IN THE TANK MOVES CAUSING THE BAFFLE IN THE TANK TO MAKE A BANGING HAPPENS IN FULL TANK FUEL OR 3/4TH OF THE TANK. INFORMED THE DEALER AND NO PROPER DIAGNOSE ACTION RESPONDED. *TR
Vehicle speed control, Sep 28, 2011
TL* THE CONTACT OWNS A 2011 TOYOTA CAMRY. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 35 TO 40 MPH DOWN HILL, THE VEHICLE SUDDENLY ACCELERATED UP TO 75 MPH. THE RPMS INCREASED UP TO 5 OR 6 FOR APPROXIMATELY ONE MINUTE. THE DRIVER PLACED THE VEHICLE INTO NEUTRAL AND THEN BACK INTO DRIVE IN ORDER FOR THE VEHICLE TO SLOW DOWN. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED HER THAT THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 4,500. UPDATED 12/12/11*LJ UPDATED 01/19/12 THE CONSUMER APPLIED THE BRAKE, BUT THE VEHICLE DID NOT RESPOND. THE CONSUMER LIFTED HIS FOOT OFF THE BRAKE, SHIFTED TO NEUTRAL, AND APPLIED THE BRAKE AGAIN, BUT THE VEHICLE CONTINUED TO ROAR LOUDLY AND AT A HIGH SPEED. THE CONSUMER THEN SHIFTED TO DRIVE AND THEN TO S-MODE WHILE APPLYING THE BRAKE. THE VEHICLE FINALLY STOPPED ROARING, SLOWED DOWN AND RESPONDED NORMAL. THE DEALER WAS UNABLE TO DUPLICATE THE PROBLEM. UPDATED 01/19/12
Tires, Sep 19, 2011
SEPTEMBER 14, 2011 DEAR SIR, ABOUT 10 DAYS AGO, MY WIFE HAD A BLOWOUT OF HER RIGHT FRONT TIRE WITH TREAD SEPARATION OF THE SIDEWALL VERY NEAR THE TIRE TREAD. AT THAT TIME, SHE ALSO NOTICED ON THE RIGHT REAR TIRE A LARGE BLISTER IN APPROXIMATELY THE SAME AREA THAT WAS BULGING OUT SEVERAL INCHES. AS DIRECTED BY TOYOTA I TOOK THE 2011 CAMRY LE TO THE LOCAL TOYOTA DEALER (SPARKS TOYOTA) IN MYRTLE BEACH, SC. THE SERVICE MANAGER (CHRIS ?) INDICATED THAT HE THOUGHT WE HAD HIT SOMETHING THAT DAMAGED THE SIDEWALL ON THE FRONT AND REAR TIRES. HE SHOWED ME A MINISCULE SCRATCH ON THE PAINTED ALLOY RIM THAT HE THOUGHT MAY HAVE BEEN AN IMPACT AREA. I COULD HARDLY SEE IT AND IT WAS TOO SMALL TO BE PHOTOGRAPHED BY MY CAMERA. HE ALSO SAID THE TIRE WAS SCUFFED SLIGHTLY BUT OF COURSE IT WAS SCUFFED AFTER THE BLOWOUT BY SUDDEN DEFLATION. THE RIGHT REAR TIRE HE INDICATED ALSO HAD BEEN IMPACTED WHICH I COULD NOT SEE ANY APPARENT DAMAGE. I SPOKE WITH FIRESTONE BY TELEPHONE AND THEY INDICATED THAT SINCE THE TECHNICIAN HAD REPORTED SIDEWALL DAMAGE THE WARRANTY WAS NO GOOD DUE TO IMPACT. QUITE FRANKLY, WE HAVE NOT HIT ANYTHING WITH EITHER TIRE NOR RUN OVER OR SCRAPED THE SIDEWALL ON CURBING. I FEEL THAT BOTH OF THESE TIRES WERE DEFECTIVE AND TOYOTA AND FIRESTONE ARE COVERING UP DEFECTIVE TIRES THAT NEED TO BE RECALLED. I AM FILING A COMPLAINT WITH THE NTSB AND ALSO WITH THE CONSUMER PRODUCTS SAFETY ADMINISTRATION IN WASHINGTON D.C. *KB
Vehicle speed control, Sep 13, 2011
TL* THE CONTACT OWNS A 2011 TOYOTA CAMRY. WHILE DRIVING 15 MPH, THERE WAS SUDDEN ACCELERATION AND AS THE CONTACT DEPRESSED THE BRAKES, THE VEHICLE DROVE OVER THE CURB AND STOPPED IN AN EMPTY PARKING LOT. THE VEHICLE WAS ABLE TO BE DRIVEN FROM THE SCENE AND THERE WERE NO INJURIES. THE INSURANCE COMPANY WAS CONTACTED. THERE WERE DAMAGES TO THE BOTTOM OF THE VEHICLE FROM THE DEBRIS OF TREES THE VEHICLE TRAVELED OVER WHILE IN THE PARKING LOT. THE VEHICLE WAS TOWED TO THE DEALER AND THE MANUFACTURER WAS CONTACTED. THE MANUFACTURER STATED THAT THEY WOULD SEND OUT A REPRESENTATIVE TO INSPECT THE VEHICLE. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 26,000. UPDATED 11/03/2011 *LN *TR
Wheels, Sep 13, 2011
TL* THE CONTACT OWNS A 2011 TOYOTA CAMRY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, HE DROVE OVER A ROCK AND THE FRONT PASSENGER SIDE TIRE BLEW. AS A RESULT OF THE BLOWOUT, THE RIM ON THE FRONT PASSENGER SIDE SPLIT IN HALF. THE CONTACT INSTALLED A SPARE TIRE AS A TEMPORARY REMEDY. THE VEHICLE WAS THEN TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT HE WOULD HAVE TO PAY TO HAVE THE RIM REPLACED. THE RIM WAS REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 6,700. UPDATED 11/01/2011 *LN *TR
Vehicle speed control, Aug 23, 2011, crash
TL* THE CONTACT OWNS A 2011 TOYOTA CAMRY. WHILE DEPRESSING THE BRAKE PEDAL AND ATTEMPTING TO MERGE INTO A PARKING SPACE AT APPROXIMATELY 20 MPH THE VEHICLE SUDDENLY ACCELERATED AND CRASHED INTO A BRICK WALL. THERE WAS DAMAGE TO THE BUILDING AND TO THE FRONT END OF THE VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO HER NECK AND SOUGHT MEDICAL ATTENTION FROM HER DOCTOR. THE VEHICLE WAS TOWED TO AN AUTO BODY REPAIR SHOP. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED A CASE MANAGER WOULD FOLLOW UP WITH THE CONTACT. THE APPROXIMATE FAILURE MILEAGE WAS 2,500.
Visibility, Aug 21, 2011
I HAVE A 2011 TOYOTA CAMRY SE. AT AROUND 5,000 MILES WHEN IT WAS TIME TO TAKE IT IN FOR SERVICE, OIL CHANGE, TIRE ROTATION ETC. I HAD A TYPE OF SQUEAKING CRACKLING NOISE THAT I WOULD HEAR WHEN PULLING IN AND OUT OF DRIVEWAY. I TOOK IT IN AND TOYOTA SERVICE DEPARTMENT KNEW RIGHT AWAY WHAT IT WAS. IT WAS THE SUPPORTS FOR THE SUNROOF THAT NEEDED TO BE FIXED. THEY ADVISED THAT THE NOISE WOULD ONLY GET LOUDER AND LOUDER. THEY HAD IT THERE FOR TWO DAYS GLUING/BONDING SUPPORTS. ON AUGUST 10, 2011 I WAS DRIVING MY CAR WHEN I HEARD A LOUD EXPLOSION. I LOOKED AT ALL MY GLASS WINDOWS AND DIDN'T NOTICE WHAT HAD UNTIL GLASS WAS FLYING ON THE PASSENGER SIDE OF THE CAR. I PULLED OVER AND THAT IS WHEN I SAW MY SUNROOF GLASS BROKEN. THE STRANGE THING ABOUT THE GLASS WAS THAT IT LOOKED A VOLCANO. IT WAS SHATTERED FROM THE OUTER PART OF THE SUNROOF GLASS TO THE MIDDLE. ALMOST LIKE THERE WAS PRESSURE BUILT UP AND IT ONLY HAD ONE WAY OF SHOOTING UP AND OUT. I CALLED TOYOTA TO MAKE AN APPOINTMENT FOR THAT DAY. I WENT IN THAT AFTERNOON AND EXPLAINED EVERYTHING I JUST WROTE TO THEIR SERVICE DEPARTMENT. I ALSO MENTIONED THAT THE WORK ORDER HISTORY HAD WHERE THEY FIXED THE SUPPORTS ON THE SUNROOF/ HE SAID THEY WOULD LOOK AT THE CAR TOMORROW AND LET ME KNOW. I RECEIVED A PHONE CALL FROM THEM THE NEXT DAY STATING THAT I HAD TO GET A HOLD OF MY INSURANCE CLAIM ADJUSTER SO THEY COULD GO LOOK AT DAMAGES. HE HAD TALKED TO TOYOTA WARRANTY DEPARTMENT AND THEY CAME TO A CONCLUSION THAT THEY WERE NOT GOING TO COVER DAMAGES. HE STATED THAT IT SEEMED LIKE A ROCK HAD HIT IT. I SPENT THE NEXT 10 DAYS WAITING FOR MY CAR TO GET FIXED AND ON TOP OF EVERYTHING, I HAD TO PAY RENTAL FEES FOR THE 10 DAYS BECAUSE TOYOTA DOES NOT OFFER FREE RENTAL SERVICE TO CUSTOMERS. THEY ALSO DON'T DIRECT BILL YOUR INSURANCE COMPANY SO YOU CAN PAY ONLY THE PERCENT STATED ON INSURANCE POLICY. I HAD TO PAY THEM THE FULL AMOUNT AND TAKE IT UP WITH MY INSURANCE. I PAID MY INSURANCE DEDUCTIBLE AND THEN TOOK THE CAR. *TR
Other or unspecified, Aug 20, 2011
THE WINDOWS CONSISTENTLY STICK WHEN IN THE UP POSITION. IT IS VERY DIFFICULT TO PUT THE WINDOW DOWN. MANY TIMES THE POWER WINDOW BUTTON HAS TO BE FORCED TO GET THE WINDOW DOWN. IN ADDITION, THERE IS A RESIDUE THAT KEEPS APPEARING ON THE TOP OF THE WINDOW WHICH SITS ON A RUBBER SEAL. THE RUBBER SEAL AT THE TOP OF THE WINDOW IS BEING WORN. CONCERN: IN THE EVENT OF AN EMERGENCY IF THE WINDOW NEEDS TO BE OPENED IT MAY FAIL TO OPEN.
Visibility, Aug 8, 2011
I BOUGHT A 2011 TOYOTA CAMRY TWO AND A HALF MONTHS AGO--PROBLEM IS THE REAR WINDOW DURING NIGHT DRIVING ON THE FREEWAY WITH MANY CAR HEADLIGHTS HITTING THE WINDOW AND THE REARVIEW(MIRROR-- THE IMAGE ON THE REAR VIEW MIRROR IS LIKE VIEWING A WET SPIDER WEB WITH A SCINTILLATING GRID BECAUSE OF THE WIRES EMBEDDED IN THE GLASS,(WHETHER FOR DEFROST OR RADIO RECEPTION IDO NOT KNOW) THIS GRID IN THE REAR WINDOW CAUSES A DISTORTED IMAGE --IT IS A DANGEROUS SITUATION BECAUSE THE IMAGE SUFFERS FROM 'IMAGE STATIC' WHICH CAUSES THE DRIVER TO SORT OUT THE HEADLIGHTS FROM THE 'STATIC'--IT IS VERY TIRESOME DRIVINGAT NIGHT ON THE FREEWAY--TRY IT AND YOU SHOULD SEE THERE IS SOMETHING NOT RIGHT--I HAVE NEVER EXPERIENCED THIS IN OTHER CARS--IT IS UNSAFE, THE WINDOW SHOULD NOT BREAK UP THE LIGHT COMING THROUGH IT -VERY DISTRACTING. *TR