2008 Toyota Highlander
Problems, recalls and owner-reported issues
Service brakes is the leading concern among 404 owner complaints filed for this model year. This is the 3rd highest complaint count among 25 Highlander model years with reports.
Of the 2008 reports, 44 involved a crash and 14 involved a fire. 42 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Seats, front assembly, seat heater/coolerJun 2, 2016
Southeast Toyota Distributors, LLC (SET) is recalling certain 2005-2011 4Runner, Highlander, Sequoia, and Sienna, 2005-2010 Avalon and Tundra, 2006-2008 Camry Solara, 2006-2010 Highlander hybrid, 2006-2011 Rav4 and Tacoma, 2007-2010 FJ Cruiser, 2007-2011 Camry hybrid, 2009-2010 Venza, 2010-2012 Prius, 1988-1990 and 2005-2010 Camry, and 1989 and 2009-2010 Corolla vehicles equipped with aftermarket accessory seat heaters with a copper strand heating element. The electrical wiring in the seat heaters may be damaged when the seat cushion is compressed.
If damaged, the copper strand heating element may short circuit, increasing the risk of a fire.
SET will notify owners, and dealers will disconnect the seat heaters, free of charge, and refund the purchase price of the seat heater accessory. The recall began on July 14, 2016. Owners may contact SET customer service at 1-866-405-4226. SET number for this recall is SET16B.
Campaign 16V396000 on NHTSA.gov
Visibility, power window devices and controlsOct 22, 2015
Toyota Motor Company (Toyota) is recalling certain model year 2009-2011 Tundra, Sequoia, Corolla, Corolla Matrix and Scion xB, 2008-2011 Highlander and Highlander Hybrid, 2007 Camry and Camry Hybrid, 2009 Camry and Camry Hybrid, 2006-2011 RAV4, 2006-2010 Yaris, and 2009-2010 Scion xD and Pontiac Vibe vehicles. During the manufacturing of the Power Window Master Switch (PWMS), grease lubricant may have been inconsistently applied to the sliding electrical contacts.
If the sliding electrical contacts are not protected by lubricant, debris and moisture that get into the switch may cause a short circuit and the switch assembly may overheat and melt, increasing the risk of a fire.
Toyota will notify owners, and dealers will inspect the switch, applying a lubricant if no abnormality is found. If abnormality is found, the PWMS circuit board will be replaced, free of charge. The recall is expected to begin December 20, 2015. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is C0M.
Campaign 15V689000 on NHTSA.gov
Seats, front assembly, seat heater/coolerNov 19, 2014
Southeast Toyota Distributors, LLC (SET) is recalling certain model year 2010-2011 Prius and Corolla, 2009-2011 Venza, 2006-2010 Avalon, 2007-2010 FJ Cruiser, 2005-2011 Sienna and Sequoia, 2006-2011 Tacoma 4x2 and 4x4, Camry, Highlander, Tundra 4x2 and 4x4, and 2007-2011 Rav4 and 4Runner. The affected vehicles may experience compression of the seat cushion which may damage the seat heater wiring.
Damage to the seat heater wiring could cause the wires to short, increasing the risk of the seat burning and causing personal injury to the occupant.
SET will notify owners, and dealers will disconnect the heaters with copper strand heating elements and refund the purchase price of the seat heater accessory, free of charge. The recall is expected to began in January 2015. Owners may contact SET customer service at 1-866-405-4226.
Campaign 14V743000 on NHTSA.gov
Air bags, frontal, driver side, inflator moduleApr 9, 2014
Toyota is recalling certain model year 2006-2008 RAV4, 2006-2010 Yaris, 2008-2010 Highlander, and 2009-2010 Tacoma, Corolla, Corolla Matrix and General Motors Pontiac Vibe vehicles. In the affected vehicles, the steering column assembly contains electrical connections to the driver's airbag module housed in a spiral cable assembly, which includes a Flexible Flat Cable (FFC). Due to the shape and location of the FFC's retainer, the FFC could become damaged when the steering wheel is turned.
If the FFC is damaged, connectivity to the driver's air bag module could be lost and the air bag deactivated. The failure of the driver's air bag to deploy in the event of a crash that typically necessitates deployment increases the risk of injury to the driver.
Toyota will notify the Toyota vehicle owners, and General Motors will notify the Pontiac Vibe owners. Toyota sent owners an interim notification letter in May 2014 to advise owners of the recall. Toyota will mail owners a second letter when remedy parts are available. General Motors sent Pontiac Vibe owners an Interim letter on June 20, 2014 notifying them that parts are currently unavailable. General Motors sent notices to the Pontiac Vibe owners on September 15, 2014, that a remedy is available. The recall began on October 27, 2014. Owners may contact Toyota at 1-800-331-4331. Owners may contact General Motors at 1-800-762-2737.
Campaign 14V168000 on NHTSA.gov
Visibility, power window devices and controlsOct 10, 2012
Toyota is recalling certain model year 2007-2009 Camry, Camry Hybrid, RAV4, Corolla, Corolla Matrix, Tundra, Sequoia, Highlander, Highlander Hybrid, Yaris, Scion xB, Scion xD and Pontiac Vibe vehicles. The power window master switch assemblies in some of these vehicles were built using a less precise process for lubricating the internal components of the switch assemblies. Irregularities in this lubrication process may cause the power window master switch assemblies to malfunction and overheat.
If the switch overheats, it may melt, possibly resulting in a fire.
Toyota will notify its owners, and dealers will inspect the switch and apply a special grease that inhibits heat build up or replace any switch damaged by the defect, free of charge. Toyota owners that experience a problem with a switch should not attempt to make repairs, but should contact their Toyota dealer or the Toyota Customer Experience Center at 1-800-331-4331. General Motors will contact the Pontiac Vibe owners affected by this recall and GM dealers will inspect and repair switches as necessary. Those owners may contact Pontiac Customer Care at 1-800-762-2737.
Campaign 12V491000 on NHTSA.gov
Air bagsApr 21, 2011
TOYOTA IS RECALLING CERTAIN MODEL YEAR 2008 HIGHLANDER, HIGHLANDER HYBRID, AND MODEL YEAR 2007-2008 RAV4 VEHICLES. IN THE CURTAIN SHIELD AIRBAG (CSA) SYSTEM, THERE ARE TWO SENSORS IN THE AIRBAG SENSOR ASSEMBLY WHICH ARE DESIGNED TO DETECT VEHICLE ROLL ANGLE. IF ONE OF THESE SENSORS MALFUNCTIONS, THE AIRBAG WARNING LIGHT (MALFUNCTION INDICATOR LIGHT: MIL) WILL ILLUMINATE AND THE ROLL DETECTION SYSTEM WILL BE SUSPENDED; HOWEVER, THE AIRBAG CSA REMAINS AVAILABLE IN THE EVENT OF A SIDE CRASH. IF BOTH SENSORS FAIL NEARLY SIMULTANEOUSLY AFTER INITIAL AIRBAG SYSTEM CHECK, THE CSA AND THE SEAT BELT PRETENSIONER COULD BE INADVERTENTLY ACTIVATED.
INADVERTENT ACTIVATION OF THE CSA AND/OR THE SEAT BELT PRETENSIONER CAN CAUSE INJURY TO A VEHICLE OCCUPANT.
TOYOTA WILL REPLACE THE AIRBAG SENSOR ASSEMBLY WITH A NEW ONE CONTAINING IMPROVED ROLL RATE SENSORS, FREE OF CHARGE. TOYOTA INTENDS TO SEND AN INTERIM OWNER NOTIFICATION TO OWNERS EARLY TO MID-MAY, 2011 WHEN SUFFICIENT PARTS AND REMEDY BECOMES AVAILABLE. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331.
Campaign 11V245000 on NHTSA.gov
Equipment, other, labelsFeb 3, 2010
SOUTHEAST TOYOTA IS RECALLING CERTAIN MODEL YEAR 2005-2011 PASSENGER VEHICLES FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 110, "TIRE SELECTION AND RIMS." THESE VEHICLES WERE SOLD WITHOUT THE REQUISITE LOAD CARRYING CAPACITY MODIFICATION LABELS.
A DRIVER MAY OVERLOAD A VEHICLE WHICH MAY INCREASE THE RISK OF A CRASH.
DEALERS WILL MAIL TO CONSUMERS THE CORRECTED LABEL OR THE CUSTOMER WILL HAVE THE OPTION FOR DEALERS TO INSTALL THE LABEL FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 27, 2010. OWNERS MAY CONTACT SOUTHEAST TOYOTA AT 1-800-301-6859.
Campaign 10V036000 on NHTSA.gov
Equipment, other, labelsFeb 3, 2010
GULF STATES TOYOTA IS RECALLING CERTAIN MODEL YEAR 2005-2010 VEHICLES FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 110, "TIRE SELECTION AND RIMS." THESE VEHICLES WERE SOLD BETWEEN SEPTEMBER 1, 2005 AND JUNE 2, 2008 WITHOUT THE REQUISITE LOAD CARRYING CAPACITY MODIFICATION LABELS.
THIS DOES NOT MEET THE STANDARD REQUIREMENTS.
DEALERS WILL MAIL TO CONSUMERS THE CORRECTED LABEL OR THE CUSTOMER WILL HAVE THE OPTION FOR DEALERS TO INSTALL THE LABEL FREE OF CHARGE. DEALERS WILL ALSO CORRECT THE OWNER'S MANUAL. THE SAFETY RECALL BEGAN ON MAY 27, 2010. OWNERS MAY CONTACT GULF STATES TOYOTA AT 713-580-3300.
Campaign 10V035000 on NHTSA.gov
Vehicle speed control, accelerator pedalJan 27, 2010
TOYOTA IS RECALLING CERTAIN MODEL YEAR 2008-2010 HIGHLANDER, MODEL YEAR 2009-2010 COROLLA, VENZA AND MATRIX PASSENGER VEHICLES. THE ACCELERATOR PEDAL CAN GET STUCK IN THE WIDE OPEN POSITION DUE TO ITS BEING TRAPPED BY AN UNSECURED OR INCOMPATIBLE DRIVER'S FLOOR MAT. THIS RECALL IS AN EXPANSION OF A CAMPAIGN OF 3.8 MILLION OTHER TOYOTA VEHICLES ANNOUNCED IN 2009 FOR THE SAME ISSUE (SEE 09V-388).
A STUCK OPEN ACCELERATOR PEDAL MAY RESULT IN VERY HIGH VEHICLE SPEEDS AND MAKE IT DIFFICULT TO STOP THE VEHICLE, WHICH COULD CAUSE A CRASH, SERIOUS INJURY OR DEATH.
TOYOTA WILL MODIFY OR REPLACE THE ACCELERATOR PEDALS ON THE SUBJECT VEHICLES. FLOOR SURFACE MODIFICATIONS ARE ALSO BEING CONSIDERED AND WILL BE INCLUDED FOR ANY MODEL FOR WHICH IT IS DEEMED APPROPRIATE. INITIALLY, DEALERS WILL BE INSTRUCTED ON HOW TO RESHAPE THE ACCELERATOR PEDAL FOR THE REPAIR. AS REPLACEMENT PARTS WITH THE SAME SHAPE AS THE MODIFIED PEDAL BECOME AVAILABLE, THEY WILL BE MADE AVAILABLE TO THE DEALERS FOR THE REPAIR. CUSTOMERS WHO HAVE HAD THE PEDAL RESHAPE REMEDY COMPLETED WILL HAVE THE OPPORTUNITY TO RECEIVE A NEW PEDAL IF THEY DESIRE, AFTER REPLACEMENT PEDALS BECOME AVAILABLE. IN ADDITION, TOYOTA WILL REPLACE ANY TOYOTA ALL-WEATHER FLOOR MAT IN A SUBJECT VEHICLE WITH A NEWLY DESIGNED MAT, FREE OF CHARGE. FOR THOSE CUSTOMERS WHO HAVE THE PREVIOUS DESIGN ALL-WEATHER FLOOR MAT BUT DO NOT NEED OR WANT THE NEWLY DESIGNED ALL-WEATHER FLOOR MAT, TOYOTA WILL RECOVER THE PREVIOUS DESIGN ALL-WEATHER FLOOR MAT AND REIMBURSE ITS PRICE. THE SAFETY RECALL BEGAN MARCH 30, 2010. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331.
Campaign 10V023000 on NHTSA.gov
Equipment, other, labelsJun 15, 2009
TOYOTA IS RECALLING 27,080 MODEL YEAR 2005 THROUGH 2010 PASSENGER CARS BUILT FROM SEPTEMBER 1, 2005 TO MAY 4, 2009. THESE VEHICLES WERE NOT EQUIPPED WITH LOAD CARRYING CAPACITY MODIFICATION LABELS WHICH FAILS TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 110, "TIRE SELECTION AND RIMS."
INCORRECT LOAD CARRYING CAPACITY MODIFICATION LABELS COULD RESULT IN THE VEHICLE BEING OVERLOADED, INCREASING THE RISK OF A CRASH.
TOYOTA WILL NOTIFY OWNERS AND PROVIDE THEM WITH A NEW, ACCURATE LABEL TO BE INSTALLED OVER THE INACCURATE LABEL FREE OF CHARGE. THE SAFETY RECALL BEGAN ON AUGUST 18, 2009. OWNERS MAY CONTACT TOYOTA AT 1-888-270-9371.
Campaign 09V223000 on NHTSA.gov
EquipmentMay 14, 2009
SOUTHEAST TOYOTA IS RECALLING 3,499 STAINLESS STEEL EXHAUST TIPS SOLD BY SOUTHEAST TOYOTA AS AN OPTIONAL ACCESSORY FOR USE ON MY 2008 HIGHLANDER AND HIGHLANDER HYBIRD VEHICLES. DUE TO IMPROPER HEAT TREATMENT DURING THE MANUFACTURING PROCESS, THE ORIGINAL CLAMP USED TO SECURE THE STAINLESS STEEL EXHAUST TIP TO THE EXHAUST PIPE MAY DEVELOP MICROSCOPIC CRACKS. EVENTUALLY THE CRACK MAY EXPAND CAUSING THE CLAMP TO BREAK.
THE ORIGINAL CLAMP AND THE TOYOTA STAINLESS STEEL EXHAUST TIP MAY FALL OFF THE VEHICLE'S EXHAUST PIPE AND BECOME A ROAD HAZARD WHICH WOULD INCREASE THE RISK OF A VEHICLE CRASH.
SOUTHEAST TOYOTA WILL NOTIFY OWNERS AND REPLACE THE CLAMP FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING MAY/JUNE 2009. OWNERS MAY CONTACT SOUTHEAST TOYOTA CUSTOMER LOYALTY DEPARTMENT AT 1-800-301-6859.
Campaign 09E028000 on NHTSA.gov
EquipmentApr 27, 2009
TOYOTA IS RECALLING 39,100 STAINLESS STEEL EXHAUST TIPS SOLD BY TOYOTA AS AN OPTIONAL ACCESSORY FOR USE ON MY 2008 HIGHLANDER AND HIGHLANDER HYBRID VEHICLES. DUE TO IMPROPER HEAT TREATMENT DURING THE MANUFACTURING PROCESS, THE ORIGINAL CLAMP USED TO SECURE THE TOYOTA STAINLESS STEEL EXHAUST TIP TO THE EXHAUST PIPE MAY DEVELOP MICROSCOPIC CRACKS. EVENTUALLY THE CRACK MAY EXPAND CAUSING THE CLAMP TO BREAK.
THE ORIGINAL CLAMP AND THE TOYOTA STAINLESS STEEL EXHAUST TIP MAY FALL OFF THE VEHICLE'S EXHAUST PIPE AND BECOME A ROAD HAZARD WHICH WOULD INCREASE THE RISK OF A VEHICLE CRASH.
TOYOTA WILL NOTIFY OWNERS AND REPLACE THE CLAMP FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 4, 2009. OWNERS MAY CONTACT TOYOTA CUSTOMER EXPERIENCE CENTER AT 1 888-270-9371 MONDAY THROUGH FRIDAY, 5:00 AM TO 6:00 PM, SATURDAY 7:00 AM THROUGH 4:00 PM PACIFIC TIME.
Campaign 09E022000 on NHTSA.gov
Seat belts, rear/otherApr 18, 2008
TOYOTA IS RECALLING 90,189 MY 2008 HIGHLANDER AND HIGHLANDER HYBRID PASSENGER VEHICLES EQUIPPED WITH A THIRD ROW SEAT. THESE VEHICLES FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 208, "OCCUPANT CRASH PROTECTION." THE NON-DRIVER DESIGNATED SEATING POSITIONS (DSP) ON THESE VEHICLES IS EQUIPPED WITH SEAT BELT ASSEMBLIES THAT HAVE A FEATURE THAT CONVERTS THE RETRACTOR FROM AN EMERGENCY LOCKING RETRACTOR (ELR) TO AN AUTOMATIC LOCKING RETRACTOR (ALR). THE BELTS CONVERT TO THE ALR MODE AFTER THE WEBBING HAS BEEN FULLY WITHDRAWN FROM THE RETRACTOR. THE SYSTEM IS DESIGNED SO THAT AS THE BELT IS RELEASED INTO THE RETRACTOR, THE SYSTEM REMAINS IN THE ALR MODE SO THAT A CHILD RESTRAINT SYSTEM (CRS) CAN BE TIGHTLY SECURED.
HOWEVER, FOR THE TWO THIRD ROW DSP'S ON THESE VEHICLES, THE ALR MODE DEACTIVATES BEFORE THE WEBBING IS FULLY RETRACTED, SO THAT IT WILL NOT LOCK WHEN CERTAIN REAR-FACING CRS'S THAT HAVE A SHORT SEAT BELT ROUTING PATH ARE INSTALLED IN THE VEHICLE. THIS CAN ALLOW THE SEAT BELT WEBBING TO SPOOL OUT DURING NORMAL DRIVING MANEUVERS, WHICH COULD AFFECT THE STABILITY OF A CHILD RESTRAINT INSTALLED AT THOSE SEATING POSITIONS. AS SUCH, THIS COULD DISCOURAGE THE USE OF A CHILD RESTRAINT AND IN THE EVENT OF A CRASH, THE CHILD MAY NOT BE ADEQUATELY PROTECTED POSSIBLY RESULTING IN INJURY.
DEALERS WILL INSTALL A NEWLY DESIGNED SEAT BELT COMPONENT FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN ON OR ABOUT DECEMBER 18, 2008. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331.
Campaign 08V181000 on NHTSA.gov
Representative owner complaints
404 reports, newest first.
Engine, Feb 24, 2014
TL* THE CONTACT OWNS A 2008 TOYOTA HIGHLANDER. THE CONTACT STATED THAT WHILE DRIVING 10 MPH, SHE BEGAN TO HER A KNOCKING NOISE IN THE ENGINE. THE CONTACT PARKED THE VEHICLE AND HAD IT TOWED TO A CERTIFIED MECHANIC WHICH STATED THAT THE ENGINE COOLER HOSE HAD A HOLE AND CAUSE THE ENGINE OIL TO LEAK OUT OF THE VEHICLE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.
Latches/locks/linkages, Equipment, Feb 18, 2014
TL* THE CONTACT OWNS A 2008 TOYOTA HIGHLANDER. THE CONTACT STATED THAT AFTER LEAVING THE KEY FOB IN THE IGNITION, SHE WALKED AROUND THE BACK OF THE VEHICLE AFTER SECURING A CHILD IN THE CHILD SAFETY SEAT WHEN THE DOORS LOCKED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE KEY FOB HAD A LOW BATTERY AND CAUSED THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 100,700. UPDATED 3/25/14*CN *TR
Service brakes, Feb 7, 2014
TL* THE CONTACT OWNS A 2008 TOYOTA HIGHLANDER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE BRAKE SENSOR, VSC SENSOR AND THE TRAC OFF SENSOR LIGHTS ILLUMINATED. THE CONTACT THEN NOTICED THAT THE BRAKING SYSTEM MALFUNCTIONED, MAKING THE VEHICLE DIFFICULT TO STOP. THE CONTACT INDICATED THAT ADDITIONAL PRESSURE WAS APPLIED TO THE BRAKE PEDAL IN ORDER TO STOP THE VEHICLE. THE VEHICLE WAS DIAGNOSED BY THE DEALER WHERE THE CONTACT WAS INFORMED THAT THE HUB OF THE WHEEL BEARING WAS CORRODED. THE CONTACT STATED THAT BOTH REAR WHEEL HARNESSES WERE REPLACED TO REPAIR THE DEFECT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 94,154.
Air bags, Feb 4, 2014
SPIRAL CABLE FAILED AT ABOUT 72, 000 MILES ON MY 2008 TOY HIGHLANDER BASE MODEL CAUSING AIRBAG WARNING LIGHT TO ILLUMINATE STEADY AND WAS TOLD OF FAILURE OF AIRBAG SYSTEM CREATING INCREASED RISK OF INJURY IN THE EVENT OF A CRASH. CAUSE THE FAILURE APPEARS TO BE A MANUFACTURING AND/OR DESIGN DEFECT AS ALSO SEEN IN OTHER TOYOTA VEHICLES THAT HAVE BEEN RECALLED FOR SIMILAR SPIRAL CABLE FAILURE. SENSOR APPEARS TO RESET WHEN NO PERSON IS SEATED ON DRIVER SIDE AND IGNITION IS TURNED ON. AS SOON AS DRIVER SEAT SENSOR IS ACTIVATED THE AIR BAGS WARNING LIGHT IS ON. PROBLEM WITH DRIVER SEAT SENSORS OR MAIN MODULE PERHAPS? EITHER WAY IT APPEARS TO BE A DEFECT NOT FOUND ON OLDER TOYOTAS (?) *TR
Electrical system, Feb 3, 2014
THE DRIVER'S SIDE BACK DOOR HAS STOPPED LOCKING/UNLOCKING WITH THE KEY FOB AS WELL AS THE ELECTRICAL LOCK. THE BEEP DOESN'T OCCUR WHEN I USE THE FOB TO LOCK THE DOORS BECAUSE THE DOOR ISN'T LOCKING, BUT DOES BEEP WHEN UNLOCKING THE VEHICLE ALTHOUGH THE BACK DOOR STILL REMAINS LOCKED. I DID HAVE THE RECALL ON THE WINDOW LOCK SWITCH COMPLETED, SO NOT SURE IF THAT IS FACTORING IN WITH THE PROBLEM OR NOT.. *TR
Electrical system, Visibility, Jan 31, 2014, fire
MY WINDSHIELD WIPER DEFROSTER STARTED TO CRACKLE AND SMOKE. I TURNED IT OFF AND BACK ON AND IT STARTED TO DO IT AGAIN. *TR
Engine, Jan 9, 2014
OIL PRESSURE WARNING LIGHT WENT ON ALMOST IMMEDIATELY PULLED OVER FOUND NO OIL ON DIPSTICK HAD RAPID OIL LEAK, DEALER REPLACED OIL COOLER HOSE WITH OIL COOLER PIPE. *TR
Service brakes, Dec 27, 2013
WHILE DRIVING AT 35 MILES PER HOUR, THE BRAKE LIGHT ON THE DASHBOARD CAME ON, BRAKE PEDAL BEGAN GOING ALL THE WAY DOWN WHILE BRAKING, AND THE BRAKE PEDAL BEGAN MAKING NOISE. I STOPPED THE CAR, OPEN THE HOOD AND FOUND THAT ALL MY BRAKE FLUID WAS GONE. THE TOYOTA DEALERSHIP WAS NEARBY I DROVE THE CAR SLOWLY TO THE DEALERSHIP. THEY CHECKED THE BRAKE SYSTEM ONLY TO FIND OUT THAT ALL THE BRAKE FLUID WAS IN THE BRAKE BOOSTER. MY SERVICE ADVISER TOLD ME THE BRAKE SYSTEM FAILED DUE TO BAD SEALS BETWEEN THE MASTER CYLINDER AND THE BRAKE BOOSTER. NOW THE MASTER CYLINDER AND BRAKE BOOSTER NEED TO BE REPLACED. I PURCHASED THE HIGHLANDER BRAND NEW IN 2008. THE VEHICLE IS ONLY 5 YEARS OLD WITH APPROXIMATELY 78,420 MILES ON IT AND HAS BEEN SERVICED EVERY 5,000 MILES EVER SINCE I PURCHASED IT. THIS SHOULD NEVER HAPPEN TO A VEHICLE THAT HAS BEEN WELL MAINTAINED. IT'S A SERIOUS SAFETY MATTER, AND MY BRAKES HAD JUST BEEN REPLACED ALONG WITH THE BRAKE FLUID AT THE SAME DEALERSHIP ON OCTOBER 02, 2013. *TR
Electrical system, Dec 12, 2013
IN EARLY NOVEMBER I RECEIVED A RECALL NOTICE FROM TOYOTA INSTRUCTING ME TO ARRANGE FOR REPLACEMENT OF THE INTELLIGENT POWER MODULE. THE LETTER INDICATED THAT THIS REPLACEMENT IS URGENT AND THAT I WOULD BE IN VIOLATION OF CALIFORNIA REGULATIONS IF I DID NOT DO THIS REPAIR. I CALLED MY LOCAL DEALER, TOYOTA OF SANTA CRUZ, THE NEXT DAY TO SCHEDULE THE APPOINTMENT. I WAS TOLD THAT TOYOTA RATIONS THE PARTS FOR THESE REPAIRS AND THAT I WOULD BE PUT AN A WAITING LIST AND TO EXPECT A CALL IN 2-3 WEEKS. A MONTH LATER I CALLED AGAIN AND WAS TOLD THAT I WAS STILL ON A WAITING LIST AND IT WOULD BE 2-3 WEEKS AT THE EARLIEST BEFORE I COULD SCHEDULE THE REPAIR. I FEEL THAT TOYOTA (OR THE DEALERSHIP) IS NOT FULFILLING ITS OBLIGATION TO ITS CUSTOMERS BY FAILING TO SUPPLY PARTS FOR THIS REPAIR IN A TIMELY MANNER. *TR
Air bags, Dec 7, 2013
SPIRAL CABLE FAILED AT ABOUT 107,406 MILES ON MY 2008 TOYOTA HIGHLANDER, CAUSING AIRBAG WARNING LIGHT TO ILLUMINATE STEADY AND WAS ADVISED BY THE DEALER THAT THE AIRBAG SYSTEM WOULDN'T BE FUNCTIONING. THIS SHOULD HAVE BEEN COVERED BY MANUFACTURER OR THERE SHOULD HAVE BEEN A RECALL ON THIS. THE CAR HASN'T BEEN IN ANY ACCIDENTS. THE COST OF REPLACEMENT (PART AND LABORS) IS $544. TOYOTA NEEDS TO REIMBURSE CUSTOMERS FOR SUCH A COST AS IT IS OF NO DRIVER'S FAULT AND OBVIOUSLY A COMMON ISSUE. THERE IS ANOTHER 2008 RECALL ON THE AIRBAG SYSTEM BUT DIDN'T APPLY TO MY CAR. *TR
Engine, Nov 12, 2013, fire
TL* THE CONTACT OWNS A 2008 TOYOTA HIGHLANDER. THE CONTACT WAS DRIVING 55 MPH WHEN THE VEHICLE BEGAN TO EMIT A BURNING OIL SMELL. THE CHECK ENGINE LAMP ILLUMINATED SO THE CONTACT ADDED OIL TO THE VEHICLE. THE CONTACT STATED THAT THE BURNING OIL SMELL STILL LINGERED AND THE CHECK ENGINE WARNING LAMP ILLUMINATED AGAIN. IN ADDITION, A HOSE FROM THE ENGINE FAILED AND SPILLED MOTOR OIL ON THE EXTERIOR OF THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION WHERE THE CONTACT WAS INFORMED THAT THE OIL COOLER LINE HAD EXPLODED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE INCIDENT. THE APPROXIMATE FAILURE MILEAGE WAS 200,000.
Air bags, Oct 25, 2013
SPIRAL CABLE FAILED AT ABOUT 72, 400 MILES ON MY 2008 TOY HIGHLANDER BASE MODEL CAUSING AIRBAG WARNING LIGHT TO ILLUMINATE STEADY AND FAILURE OF AIRBAG SYSTEM CREATING INCREASED RISK OF INJURY IN A CRASH. AS NO DRIVER ACTIONS, ETC. CAUSED THE FAILURE IT APPEARS TO BE A MANUFACTURING AND/OR DESIGN DEFECT AS ALSO SEEN IN OTHER TOYOTA VEHICLES THAT HAVE BEEN RECALLED FOR SIMILAR SPIRAL CABLE FAILURE. *TR
Structure, Oct 20, 2013
DRIVER DOOR LOCK MECHANISM HAS STOPPED WORKING WITH THE REMOTE, THAT IS A NUISANCE, NOT A SAFETY ISSUE BUT, RECENTLY I HAD DIFFICULTY MANUALLY UNLOCKING THE DRIVER'S DOOR AND FOR 1 - 2 MINUTES WAS NOT ABLE TO UNLOCK THE DOOR TO EXIT THE VEHICLE. I WAS TRYING TO MANUALLY UNLOCK THE DOOR (THE POWER LOCK MECHANISM QUIT WORKING) BUT THE DOOR LOCK WAS JAMMED SUCH THAT I COULD NOT GET THE DOOR UNLOCKED. I TRIED PUSHING THE ELECTRIC DOOR LOCK BUTTON TO TRY TO UNJAM THE MECHANISM AND EVENTUALLY THAT WORKED AND I WAS ABLE TO MANUALLY UNLOCK THE DOOR AND EXIT THE VEHICLE. THIS IS CLEARLY A SAFETY ISSUE BECAUSE IF THE VEHICLE WAS ON FIRE I MAY NOT BE ABLE TO GET OUT. A BRIEF SEARCH ONLINE SHOWED THAT THIS IS A VERY PREVALENT ISSUE WITH TOYOTA VEHICLES. TOYOTA SHOULD BE FORCED TO REMEDY THE SITUATION AND A RECALL SHOULD BE IMPLEMENTED TO MAKE TOYOTA FIX THE FLAWED VEHICLES THEY HAVE SOLD. I WILL GO SEE A DEALER IN THE NEXT DAY OR TWO TO GIVE THEM THE CHANCE TO DO THE RIGHT THING AND FIX IT FREE OF CHARGE BUT I IMAGINE THAT WILL ONLY GET ME AN INCREASED BLOOD PRESSURE. *TR
Engine, Oct 7, 2013
THE VVT-I OIL COOLER HOSE BURST RESULTING IN A MAJOR ENGINE OIL SPILL IN A RESIDENTIAL DRIVEWAY. THE TOYOTA DEALERSHIP AND TOYOTA CORPORATE HEADQUARTERS REFUSE TO ASSUME RESPONSIBILITY FOR THE DEFECTIVE PART BECAUSE THE VEHICLE IS OUTSIDE THE WARRANTY PERIOD AND BECAUSE THEY CLAIM THERE IS NO RECALL FOR THIS PART ON THE HIGHLANDER. THIS SAME VVT-I OIL COOLER HOSE HAS BEEN RECALLED ON 1.6 MILLION US RAV4'S, CAMRY'S AND OTHER TOYOTA MODELS. NOT ONLY COULD A TOTAL LOSS OF ENGINE OIL CAUSE CATASTROPHIC ENGINE FAILURE, THIS ISSUE CAN ALSO BE CONSIDERED A SAFETY CONCERN. IF ENGINE OIL WERE TO HAVE MADE CONTACT WITH HOT ENGINE PARTS OR HOT EXHAUST PIPING, THEN A FIRE MAY HAVE OCCURRED WHICH COULD HAVE RESULTED IN SERIOUS VEHICULAR DAMAGE AND LOSS OF LIFE. *TR
Engine and engine cooling, Oct 3, 2013
WHILE SITTING IN A LINE OF TRAFFIC ON OUR WAY HOME FROM A 2 MILE TRIP TO THE STORE, WE NOTICED A HOT OIL SMELL. I SAID TO MY WIFE THAT SOMEONE NEEDS TO GET THEIR CAR IN FOR SERVICE WORK, NOT KNOWING THAT WE WERE THIS SOMEONE! THIS SMELL HAD NOT BEEN PRESENT AT HOME, ON OUR TRIP TO THE STORE OR WHEN PARKED THERE. WHEN I PULLED INTO MY GARAGE, STEAM/SMOKE APPEARED TO BE COMING FROM THE HOOD. THE DIPSTICK SHOWED VERY LOW OIL. THERE HAD BEEN NO SIGNS OF AN OIL LEAK IN THE GARAGE BEFORE, BUT, AFTER ARRIVING HOME I SAW A BIG OIL LEAK. I CALLED THE TOYOTA DEALERSHIP (1/2 MILE FROM HOME) WHO TOLD ME TO BRING IT UP TO SEE WHAT WAS GOING ON. BY THE TIME THAT I GOT THERE MY CAR WAS MAKING A SOUND MAKING IT OBVIOUS SOMETHING VERY WRONG. I PULLED DIRECTLY INTO THE SERVICE BAY. THE MECHANIC CHECKED THE DIPSTICK WHICH SHOWED ABSOLUTELY NO OIL IN MY ENGINE. HE PUT IT ON THE HOIST, ADDED OIL, AND RESTARTED THE ENGINE. THE OIL POURED OUT AS FAST AS HE HAD PUT IT IN. UPON FURTHER INSPECTION, HE SAW THAT THE LOWER OIL COOLER LINES HAD RUPTURED. MY ENGINE HAD BEEN CLOSE TO SEIZING. REPLACING THESE PARTS WAS VERY EXPENSIVE, $437, BUT REPLACING MY ENGINE WOULD HAVE BEEN MUCH MORE EXPENSIVE. MORE IMPORTANTLY WAS THAT THE DANGER OF A FIRE FROM THE OIL THAT WAS POURING OUT ON THE HOT ENGINE WAS NOT OUT OF THE QUESTION. WHILE AT THE DEALERSHIP, THE MECHANIC POINTED AT A LEXUS AND STATED, "THIS IS VERY INTERESTING. THAT LEXUS SUV IS IN HERE FOR THE SAME PROBLEM, THE OIL COOLER LINES RUPTURED." HE SAID THAT HE WOULD NOT BE SURPRISED TO SEE THIS BE A RECALL ISSUE, AS THE NEW LINES ARE DESIGNED DIFFERENTLY WITHOUT RUBBER FITTINGS, AND WILL NOT RUPTURE. THIS WOULD INDICATE TO ME THAT TOYOTA HAS NOTICED A DESIGN FLAW IN THE OIL COOLER LINES THAT WERE IN MY HIGHLANDER. I FEEL THIS OIL COOLER LINES PROBLEM IS AN ISSUE THAT NEEDS TO BE RESEARCHED AS A POSSIBLE TOYOTA RECALL. *TR
Air bags, Sep 30, 2013
IN JUNE OF 2013 I WENT TO MCCARTHY TOYOTA IN SEDALIA, MO FOR AN UNRELATED RECALL. SOME WORK WAS DONE, BUT I WAS TOLD TO RETURN IN A WEEK OR SO BECAUSE AN ADDITIONAL PART HAD TO BE ORDERED. DURING THIS WEEK, THE RED AIR BAG WARNING LIGHT APPEARED. I HAD NEVER OBSERVED THIS WARNING LIGHT BEFORE. WHEN I RETURNED TO THE DEALER TO COMPLETE THE ORIGINAL RECALL WORK, I INQUIRED ABOUT THE WARNING LIGHT. THE SERVICE MANAGER INFORMED ME THAT MY MODEL TOYOTA SOMETIMES HAD A PROBLEM WITH THE SPIRAL CABLE AND I WAS ONE OF THE UNLUCKY OWNERS! HE INFORMED ME THAT I NO LONGER HAD FUNCTIONING AIRBAGS, BUT HE HAD THE NECESSARY PARTS TO RECTIFY THE SITUATION AND COULD DO IT IMMEDIATELY. THE COST WAS APPROXIMATELY $500 AND WAS NOT COVERED BY ANY WARRANTEE OR RECALL. I DECIDED THAT I WOULD HAVE TO TAKE MY CHANCES IN A VEHICLE THAT NOW HAD NON-FUNCTIONING AIRBAGS, SINCE $500 WAS JUST TOO MUCH MONEY TO PAY. A FRIEND RECENTLY INFORMED ME THAT I SHOULD FILE THIS COMPLAINT. *TR
Air bags, Sep 24, 2013
AIR BAG INDICATOR LIGHT JUST CAME ON AT 110,000 MILES, NO ACCIDENT, IN THE GARAGE..TOOK IT TO DEALER AND THEY ARE ASKING TO REPLACE SPIRAL CABLE ASSEMBLY IN DRIVER AIRBAG AT A COST OF $663 AND EXPLAINED THERE WAS NO RECALL ON MY VEHICLE. I CALLED TOYOTA AND DISCUSSED THE ISSUE...I ALSO FOUND OUT THAT TACOMA'S HAD THE SAME ISSUE AS WELL, INTERESTING THOUGH, THAT MY 08 HIGHLANDER HAD SAME PROBLEM. TOYOTA CONFIRMED MY UNDERSTANDINGS AS WELL. I SEARCHED INTERNET AND SEVERAL OTHER HIGHLANDERS (ALMOST IDENTICAL VINS) HAVE FACED THE SAME ISSUE. I THINK HIGHLANDERS NEEDS TO BE INVESTIGATED FOR THE SIMILAR ISSUES WHICH TACOMA'S FACED.. THIS IS A SERIOUS ISSUE AND NEEDS TO BE GIVEN SOME ATTENTION. HTTP://WWW.CARPROBLEMZOO.COM/TOYOTA/HIGHLANDER/AIR-BAG-LIGHT-ON-PROBLEMS.PHP THE ABOVE WEBSITE LISTS OTHER HIGHLANDER'S WHICH FACED THE SAME ISSUE. I REALLY APPRECIATE THE GOOD WORK YOU GUYS ARE DOING TO MAKE THE ROADS/HIGHWAYS SAFER PLACE FOR EVERYONE.. THANK YOU. *JS
Engine, Sep 19, 2013
2008 TOYOTA HIGHLANDER WAS TAKEN TO TOYOTA DEALER IN NOVEMBER 2011 AFTER RECEIVING NOTICE TO HAVE DEFECTIVE OIL COOLER HOSE CHECKED. IN SEPTEMBER 2013 REPLACEMENT OIL COOLER HOSE FAILED WHILE ON HIGHWAY TRAVELING AT SEVENTY MILES PER HOUR. OIL WAS OBSERVED COVERING BOTTOM OF VEHICLE AND FILM OF OIL ON BACK OF VEHICLE. THE OIL GAUGE INDICATED NO OIL IN ENGINE. I BELIEVE THIS RESULTED IN A SAFETY HAZARD FROM BOTH INHALING FUMES AND POTENTIAL FIRE HAZARD. VEHICLE WAS TOWED TO TOYOTA DEALER AND OIL COOLER HOSE REPLACED FOR SECOND TIME IN LESS THAN TWO YEARS. *TR
Engine, Sep 18, 2013
TL* THE CONTACT OWNS A 2008 TOYOTA HIGHLANDER. THE CONTACT STATED THAT WHILE DRIVING 10 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED AND TAKEN TO THE DEALER FOR INSPECTION. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.
Electrical system, Equipment adaptive/mobility, Sep 9, 2013
I OWN A 2008 HIGHLANDER SPORT THAT HAS A MAJOR ISSUE WITH THE DOOR LOCKS. THE REMOTE KEY FOB NO LONGER WORKS, AND NOW EVEN THE BUTTON INSIDE THE CAR STOPPED WORKING. I HAVE DONE A LOT OF RESEARCH AND IT APPEARS THAT MANY PEOPLE WHO HAVE OWNED HIGHLANDERS HAVE HAD THIS ISSUE. MY CAR WAS RECALLED RECENTLY FOR THE POWER WINDOWS, AND NOW THE DOOR LOCKS NO LONGER WORK. I WOULD LIKE TO FILE THIS COMPLAINT WITH THE HOPE THAT ENOUGH PEOPLE COMPLAIN TO FORCE TOYOTA TO FIX THIS ISSUE. *TR
Electrical system, Air bags, Sep 3, 2013
AIRBAG SENSOR LIGHT DEPLOYED, AND REMAINED LIT FOR APPROXIMATELY THREE DAYS. TOYOTA DEALERSHIP AT PULLMAN, WA DIAGNOSED THE PROBLEM AS A FAULTY SPIRAL CABLE; THE SPIRAL CABLE ASSEMBLY WAS REPLACED AT A COST OF $491.69. I WONDER WHY THERE WAS A RECALL DONE ON ~450,000 TACOMAS, BUT NOT ON THE HIGHLANDER. IT SOUNDS LIKE A SIMILAR PROBLEM: POOR ENGINEERING LEADS TO FRICTION, CAUSING A SHORT IN THE CABLE. WARNING LIGHT GOES ON, AND THE DRIVER AIR BAG MAY NOT DEPLOY DURING A WRECK. I COULD THINK OF 1001 BETTER WAYS TO SPEND $500!!! *JB
Electrical system, Aug 26, 2013
TL* THE CONTACT OWNS A 2008 TOYOTA HIGHLANDER. THE CONTACT STATED THAT UPON STARTING THE IGNITION, THE ENGINE FAILED TO OPERATE. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE THE BATTERY WAS REPLACED. THE FAILURE RECURRED THREE TIMES WHERE AND BATTERY WAS REPLACED ON EACH RECURRENCE. MOST RECENTLY, A DIAGNOSTIC WAS PERFORMED AND THE DEALER WAS UNABLE TO DETECT A TROUBLE CODE. THE TECHNICIAN INFORMED THE CONTACT THAT THE VEHICLE DID NOT HAVE ENOUGH ROAD MILEAGE TO COULD CONTRIBUTE TO THE DEFECT. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 30,000.
Air bags, Jul 29, 2013
AIR BAG INDICATOR LIGHT JUST CAME ON AT 73,000 MILES, NO ACCIDENT. TOOK IT TO DEALER AND THEY REPLACED THE SPIRAL CABLE ASSEMBLY IN DRIVER AIRBAG AT A COST OF $500 AND EXPLAINED THERE WAS NO RECALL ON MY VEHICLE. I CALLED TOYOTA AND THEY TOLD ME THIS ONLY AFFECTED TACOMA'S, INTERESTING THOUGH, THAT MY 08 HIGHLANDER HAD SAME PROBLEM. *TR
Engine, Jul 25, 2013
LOW OIL NOTICE CAME ON. DRIVE 1/4 MILE TO OIL CHANGE FACILITY. WAS TOLD ALMOST NO OIL ON DIPSTICK. OIL REFILLED AND DROVE APPRO 5 MILES TO DEALERSHIP- STAR TOYOTA , LEAGUE CITY, TX. HAVE RESEARCHED AND NOTED TSB ISSUED ON 3/11/2011- NHTSA REFERENCE # 10033553 WITH THIS EXACT REPAIR PROBLEM INCLUSIVE OF MY VEHICLES EXACT FAILURE WAS NOT NOTIFIED BY STAR TOYOTA DEALERSHIP OF THIS DEFECT WHILE UNDER WARRANTY. VEHICLE WITHIN 5-6 MONTHS OF BASIC WARRANTY; 5 YEAR OF 60,000 MILES. *TR
Power train, Hybrid propulsion system, Jul 20, 2013
AS WAS PULLING OUT PARKING SPACE, CAR STOPPED MOVING EVEN THOUGH ENGINE RUNNING. HAD TOWED TO DEALERSHIP, DIAGNOSED WITH FAILURE OF HYBRID INVERTER. *TR