2011 Toyota Highlander
Problems, recalls and owner-reported issues
Steering is the leading concern among 186 owner complaints filed for this model year. This is the 17th highest complaint count among 25 Highlander model years with reports.
Of the 2011 reports, 14 involved a crash. 8 people were injured.
What owners report most often
Recalls and investigations
Seats, front assembly, seat heater/coolerJun 2, 2016
Southeast Toyota Distributors, LLC (SET) is recalling certain 2005-2011 4Runner, Highlander, Sequoia, and Sienna, 2005-2010 Avalon and Tundra, 2006-2008 Camry Solara, 2006-2010 Highlander hybrid, 2006-2011 Rav4 and Tacoma, 2007-2010 FJ Cruiser, 2007-2011 Camry hybrid, 2009-2010 Venza, 2010-2012 Prius, 1988-1990 and 2005-2010 Camry, and 1989 and 2009-2010 Corolla vehicles equipped with aftermarket accessory seat heaters with a copper strand heating element. The electrical wiring in the seat heaters may be damaged when the seat cushion is compressed.
If damaged, the copper strand heating element may short circuit, increasing the risk of a fire.
SET will notify owners, and dealers will disconnect the seat heaters, free of charge, and refund the purchase price of the seat heater accessory. The recall began on July 14, 2016. Owners may contact SET customer service at 1-866-405-4226. SET number for this recall is SET16B.
Campaign 16V396000 on NHTSA.gov
Visibility, power window devices and controlsOct 22, 2015
Toyota Motor Company (Toyota) is recalling certain model year 2009-2011 Tundra, Sequoia, Corolla, Corolla Matrix and Scion xB, 2008-2011 Highlander and Highlander Hybrid, 2007 Camry and Camry Hybrid, 2009 Camry and Camry Hybrid, 2006-2011 RAV4, 2006-2010 Yaris, and 2009-2010 Scion xD and Pontiac Vibe vehicles. During the manufacturing of the Power Window Master Switch (PWMS), grease lubricant may have been inconsistently applied to the sliding electrical contacts.
If the sliding electrical contacts are not protected by lubricant, debris and moisture that get into the switch may cause a short circuit and the switch assembly may overheat and melt, increasing the risk of a fire.
Toyota will notify owners, and dealers will inspect the switch, applying a lubricant if no abnormality is found. If abnormality is found, the PWMS circuit board will be replaced, free of charge. The recall is expected to begin December 20, 2015. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is C0M.
Campaign 15V689000 on NHTSA.gov
Seats, front assembly, seat heater/coolerNov 19, 2014
Southeast Toyota Distributors, LLC (SET) is recalling certain model year 2010-2011 Prius and Corolla, 2009-2011 Venza, 2006-2010 Avalon, 2007-2010 FJ Cruiser, 2005-2011 Sienna and Sequoia, 2006-2011 Tacoma 4x2 and 4x4, Camry, Highlander, Tundra 4x2 and 4x4, and 2007-2011 Rav4 and 4Runner. The affected vehicles may experience compression of the seat cushion which may damage the seat heater wiring.
Damage to the seat heater wiring could cause the wires to short, increasing the risk of the seat burning and causing personal injury to the occupant.
SET will notify owners, and dealers will disconnect the heaters with copper strand heating elements and refund the purchase price of the seat heater accessory, free of charge. The recall is expected to began in January 2015. Owners may contact SET customer service at 1-866-405-4226.
Campaign 14V743000 on NHTSA.gov
Equipment, other, labelsApr 9, 2013
Southeast Toyota is recalling certain model year 2008 and 2010-2013 Toyota Tundra, 2010-2012 Rav4, 2012 Toyota Sequoia, 2010-2011 Toyota Corolla, 2010-2011 Toyota Camry and Camry Hybrid, 2010-2013 Toyota Highlander and Highlander Hybrid, 2010-2013 Toyota FJ Cruiser, 2011 Toyota Land Cruiser, 2010-2013 Toyota Venza, 2010-2011 Toyota 4Runner, 2010-2013 Toyota Tacoma, 2011-2012 Toyota Sienna, 2012 Toyota Prius, 2013 Scion FR-S, 2011 Scion XD, 2011 Scion XB, and 2012 Scion TC vehicles. These vehicles were sold with labels that were outside the allowable one percent of accuracy of actual weight added. Thus, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) Number 110, "Tire Selection and Rims."
An inaccurate label could lead to owners overloading their vehicles and tires. An overloaded vehicle can result in a tire failure which may result in a vehicle crash, personal injury, or property damage.
Southeast Toyota will notify owners and provide a corrected label with instructions concerning its installation. A small group of the affected vehicles will need additonal remedies which are still being developed. The recall began on May 28, 2013. Owners may contact Southeast Toyota at 1-800-301-6859.
Campaign 13V123000 on NHTSA.gov
Air bags, frontal, sensor/control module-inactiveJan 16, 2013
Southeast Toyota Distributors, LLC (SET) is recalling certain models interspersed through model years 2009 through 2013 as follows: model year 2009-2012 Tacoma, 4Runner, Camry, Camry Hybrid, Prius, and RAV4; model year 2009-2010 Avalon, FJ Cruiser, and Highlander Hybrid; model year 2010-2013 model year Corolla, Sienna and Tundra; model year 2009-2013 Highlander and Venza; model year 2012 Prius V; and model year 2010-2012 Sequoia. During modification by SET to include accessories such as leather seat covers, seat heaters or headrest DVD systems, these vehicles may not have had the passenger seat occupant sensing system calibration tested. Without passing the calibration test, the occupant sensing system may not operate as designed.
If the front passenger seat occupant sensing system is out of calibration, the front passenger airbags may not deploy or they may deploy inappropriately for the passenger's size and position. This could increase the risk of personal injury during the event of a vehicle crash necessitating airbag deployment.
Southeast Toyota will notify owners, and dealers will test the sensitivity of the occupant detection sensors, and recalibrate them as necessary. The recall began on March 21, 2013. Owners may contact Southeast Toyota at 1-800-301-6859.
Campaign 13V014000 on NHTSA.gov
Representative owner complaints: structure
27 reports, newest first. Show all
Structure, Sep 23, 2022
The contact owns a 2011 Toyota Highlander. The contact stated that the sun visors on the driver’s and passenger’s sides were hanging down and would not stay in the upright position. The contact stated that the sun visors obstructed her vision while driving at various speeds. The contact called the dealer and was informed that there was a recall on the vehicle for the sun visors; however, the recall had expired. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 108,000.
Structure, Apr 14, 2020
I NOTICED IN NOVEMBER 2016 THAT THE PAINT ON MY 2011 TOYOTA ROOF WAS PEELING OFF. I TOOK IT TO A TRUSTED BODY SHOP AND THE OWNER ADVISED MY TO TAKE IT TO THE DEALERSHIP AS IT APPEARED TO BE A MANUFACTURER DEFECT. I DID AS HE SUGGESTED AND I WAS SUBJECTED TO MONTHS OF UNRESPONSIVE BEHAVIOR BEFORE I WAS FINALLY TOLD MY CAR WAS BEYOND THE 3YEAR WARRANTY THEREFORE NOT THEIR PROBLEM IN OCTOBER OF 2017. SINCE THIS TIME, THE PAINT FAILURE HAS PROGRESSED TO INCLUDE NEARLY EVERY PANEL ON MY VEHICLE. I HAVE ALSO LEARNED THAT TOYOTA IS RECALLING BLIZZARD PEARL VEHICLES DUE TO THIS EXACT PROBLEM BUT MY VIN IN NOT INCLUDED. I FEEL THIS NEEDS TO BE REMEDIED IMMEDIATELY AS THIS MANUFACTURER DEFECT GREATLY IMPACTS THE VALUE OF MY INVESTMENT. **I AM UNABLE TO ATTACH MORE THAN ONE PICTURE TO MY COMPLAINT. HOWEVER, I HAVE MULTIPLE PHOTOS AND SOME DAMAGE IS IMPOSSIBLE TO SUCCESSFULLY DOCUMENT BUBBLING PAINT. *TR
Structure, Apr 11, 2017
POWER LIFTGATE MOTOR ARM DETACHED FROM THE UPPER PORTION OF THE REAR DOOR. UPON REPEATED USE AND TIGHTENING IT BECOMES STRIPPED. FORUMS REPORTS THIS IS COMMON FOR SEVERAL MODEL YEARS - NO RECALL. HOLE TO SCREW BECOMES STRIPPED OVER TIME. NO ACCESS TO THE BACK END TO APPLY NUT. DEALER RECOMMENDS TAKING IT TO A BODY SHOP FOR DOOR REPLACEMENT AT $3200 - $3900 DOLLARS. EXTREMELY BAD DESIGN FLAW. IF LIFTGATE SEEMS WEAK IN OPENING NAND CLOSING, THIS COULD BE PART OF THE PROBLEM. SHOWED WEAKNESS FOR WEEKS UNTIL I HEARD THE POP AND REALIZED THE POWER ROD CAME OUT. WHEN I WENT TO SCREW IT BACK IN - IT'S STRIPPED. OUT OF WARRANTY PERIOD. NO SOLUTION FOUND OTHER THAN REPLACING THE REAR LIFTGATE.
Structure, Sep 8, 2016
WHEN TRYING TO OPEN THE REAR HATCH FROM THE INSIDE, THE BEEPING SOUND WOULD NOT TURN OFFICE AND WHEN I WENT TO INVESTIGATE WHAT WAS WRONG WITH THE HATCH THE HYDRAULIC ARM HAD BROKEN AND THE MOLDING POPPED OFF PREVENTING IT FROM WORKING. I TOOK IT INTO TOYOTA DEALERSHIP AND THEY REPLACED THE WHOLE MOTOR/ARM ON THE HATCH. THIS WAS COVERED THROUGH MY WARRANTY.
Structure, Jul 28, 2016
ISSUE WITH THE GLASS DOOR BACK (HATCH) DOES NOT CLOSE OR OPEN PROPERLY. I DID MAKE SURE THE DOOR ARE CLOSED BEFORE STARTING THE VEHICLE AND ONCE VEHICLE IS IN MOTION THE GLASS DOOR (HATCH) OPENS AND I HAD TO STOP THE VEHICLE AND CLOSE IT, WHICH IS VEERY INCONVENIENCE AND SAFETY ISSUE.
Structure, May 23, 2016
6MONTH AFTER I HAD BOUGHT MY VEHICLE I MADE AN APPOINTMENT TO HAVE CHECK MY MOON ROOF LEAKING,AND WORKING OUT OF CONTROL AFTER RAINING,THEY SAID THEY FOUND NOTHING, AND BETWEEN OIL CHANGE ASK TO RE-CHECK MOON ROOF AND NOTHING WRONG THEY ONLY KEPT ONE TIME "CHECK" FOR THE ISSUE THEN LAST YEAR FOR THE BAD WINTER WE HAD I FOUND MY CAR FLOOR TOO WET AND THOUGH IT WAS THE SNOW NOT THE MOON ROOF, SO I BROUGHT IT LAST APRIL AND THE SAID THEY WILL TRY TO SEE WHAT WAS WRONG BUT THAT MY GUARANTEE WAS EXPIRED AND THEY DID FIND OUT FROM WHERE WAS THE LEAK, CAUSE MY CAR WILL BE PARK OVERNIGHT RAINING AND WILL BE IN THE MORNING SOAK N WET, SO I BROUGHT IT TO MY MECHANIC HE FOUND LIKE ITS FROM FACTORY DEFECT NOT A HOLE FOR A ONE HOSE TO THROW OUT THE WATER FROM MOON ROOF. SO MY CAR HAS MOLD, MY DAUGHTER AND I SUFFER FROM RESPIRATORY ILLNESS, AND SHE IS A CHILD, I AM VERY DISTRESS AND EMOTIONAL VERY WORRY CAUSE THAT PROBLEM IS MAKING US SEE K MOST OF THE TIME, I WANT THIS PROBLEM TO BE SOLVE.IM A SINGLE MOM WHO PAYS THIS VEHICLE WITH A LOT OF EFFORTS AND DON'T KNOW WHO COULD HELP ME I'M VERY DEPRESSED I NEED HELP CAN SOME BODY HELP US? THANK YOU. THIS IS ALSO A SAFETY ISSUE CAUSE MY FEET ARE GETTING SLEEPER I.E. DUE TO THE MOLD AS I DRIVE AROUND. *TR
Structure, Visibility/wiper, Mar 31, 2016
THE DRIVER SIDE WINDOW IS OFF THE TRACK AND UNABLE TO ROLL UP. PRIOR TO THE WINDOW FALLING OFF THE TRACK, THE DRIVER SIDE WINDOW WOULD MAKE A POPPING NOISE AND WOULD RATTLE WHEN GOING UP OR DOWN. THE ISSUE IS EXACTLY LIKE THE 2010 NHTSA REFERENCE #10037962 AND TSB REFERENCE #T-SB-0010-11.
Structure, Jan 28, 2016
REAR LIFTGATE WILL NOT STAY OPEN AND HAS FALLEN ON MY WIFE. TOYOTA HAS ISSUED A SERVICE BULLETIN BUT WILL NOT FIX THERE PROBLEM EST. COST TO REPAIR $3000. VEHICLE HAS NEVER BEEN IN ACCIDENT. PROBLEM STARTED ABOUT 10 MONTHS AGO WITH 46000 MILES VEHICLE NOW HAS 56000.
Structure, Dec 31, 2015
THE GLASS ON THE DRIVER SIDE WINDOW IS OFF THE RAILS AND WOULD COME OFF THE WINDOW AT AN ANGLE WHEN ITS BEING RAISED. CURRENTLY WE CANNOT ROLL THE WINDOW GLASS UP AND DOWN. SIMILAR SYMPTONS ARE BEING SEEN ON THE PASSENGER SIDE WINDOW NOW . I HAVE OWNED CARS IN THE PAST AND THIS IS THE FIRST TIME I AM SEEING THIS KIND OF AN ISSUE AND TOYOTA REFUSES TO CONSIDER THIS AS A QUALITY ISSUE. WHEN I GO ONLINE, I HAVE SEEN MULTIPLE USERS HAVING SIMILAR ISSUE WITH TOYOTA HIGHLANDER AND IT SURPRISES ME THAT A COMPANY LIKE TOYOTA WONT DO ANYTHING TO HELP THE CUSTOMER.
Structure, Dec 28, 2015
I PRESSED THE REAR HATCH BUTTON TO CLOSE IT FROM DRIVER'S SEAT, HATCH ARM BROKE AND SPEWED PLASTIC AND METAL PARTS WHILE PARKED, ONTO MALL PARKING LOT. TOYOTA STATES "ROD HAS FALLEN OFF OF MOTOR CONNECT...T-SB-0038-15 POWER BACK DOOR DOES NOT CLOSE PROPERLY...BIG GAP ON DRIVER SIDE HINGE FOR BACK HATCH."TOYOTA SOLD ME $2299 SERVICE CONTRACT W/PORTFOLIO ELITE PROTECTION PLAN WHICH SAYS WILL NOT COVER IT. DIAGNOSIS FROM TOYOTA IN UPLOADED FILE.
Structure, Dec 15, 2015
REAR LIFT GATE STOPPED OPENING AND CLOSING WITH BUTTON ON DASH. HYDRAULIC ARM POPPED OFF. WAS ABLE TO REATTACH, BUT TOYOTA DEALER SAID IT WOULD KEEP HAPPENING BECAUSE THE HINGES OF THE DOOR WERE SEPARATING FROM THE DOOR AND TO GET THAT REPAIRED I WOULD NEED TO SEND IT TO THE BODY SHOP. THE ARM HAS SINCE SNAPPED IN HALF AND THE DOOR CAN ONLY BE OPENED/CLOSED MANUALLY, BUT TOYOTA WARNED ME THAT THE HINGES WILL CONTINUE TO BEND. I AM FEARFUL AS I HAVE TWO SMALL CHILDREN AND DO NOT TRUST THE DOOR TO BE SAFE. TOYOTA DEALER WILL NOT REPAIR AT THEIR EXPENSE EVEN THOUGH THERE HAVE BEEN LAWSUITS AND ARE SO MANY DOCUMENTED CASES.
Structure, Oct 12, 2015
THE POWER FUNCTION LIFT ARM BROKE OFF FROM WHERE IT CONNECTS INTO THE REA DOOR ON MY 2011 HIGHLANDER. TOYOTA DIDN'T MENTIONED ABOUT THE DOOR HINGES RELATED ISSUES AND I HAD TO PAY FOR THE REPAIR/REPLACEMENT OF THE HINGES. THIS, OF COURSE DIDN'T PREVENTED NOR RESOLVED THE ISSUE WITH THE POWER FUNCTION LIFT ARM THAT NOW IS BEYOND REPAIR; THE BOLT AND SCREW HOLE ARE NOW STRIPPED.
Visibility, Structure, Jan 20, 2015
I HAVE A 2011 TOYOTA HIGHLANDER. THE DRIVERS SIDE SUN VISOR HAS BROKEN FROM ITS INTERNAL GUIDE ON THE VISOR, MAKING IT UNSAFELY AND UNCONTROLLABLY FLIP & FLOP AROUND. I HAVE BEEN TRYING TO GET A REPLACEMENT, BUT THE DEALER TOLD ME THERE ARE MORE THAN 200 ON BACKORDER, AND IT COULD TAKE ONE OR MORE MONTHS TO GET A REPLACEMENT. FURTHER RESEARCH SHOWS PREVIOUS RECALLS ON TOYOTA SUN VISORS. SO, WITH MORE THAN 200 ALREADY NEEDING REPLACEMENTS ON WHAT SHOULD BE A STRONG PART, IT SUGGESTS A LARGER PROBLEM WORTHY OF YOUR ATTENTION AND A POSSIBLE RECALL. THANKS.
Structure, Jan 12, 2015
THE POWER LIFT-GATE DOOR DOES NOT OPEN OR CLOSE PROPERLY, BROKE ABOUT 50000 MILES AFTER THE 36 MONTHS OR 36,000 MILES. THE CAR WAS TOYOTA CERTIFIED. I FEEL THIS SHOULD BE HANDLED AS A RECALL INSTEAD OF TSB BECAUSE IT WAS A DESIGNED ISSUES REASON TOYOTA UPGRADED WITH BETTER DESIGNED HINGES. ALSO, IT WILL BE NICE IF TOYOTA INFORMED US ABOUT THE TSB BY WRITING SO OWNER CAN DOUBLE CHECK. *TR
Structure, Dec 23, 2014
THE AUTO LIFTGATE FOR THE REAR DOOR WOULD NOT GO UP AND DOWN. TOYOTA HAS REFUSED TO FIX THIS PROBLEM EVEN THOUGH A SERVICE BULLETIN HAS GONE OUT FOR THIS DEFECT! *TR
Structure, Latches/locks/linkages, Dec 18, 2014
THE AUTOMATIC LATCH OF THE LIFTGATE STARTED TO FAIL. THE LIFTGATE NOT LONGER OPENS AUTOMATICALLY. I WAS TOLD IT IS PROBABLY THE MOTOR AND THE PARTS COST ALONE IS OVER $1,200. I CANNOT AFFORD THIS AND AM DOING WITHOUT THAT FEATURE, BUT ANNOYED! *TR
Structure, Dec 15, 2014
THE OPEN REAR AUTOMATIC DOOR FAILED, IMMEDIATELY CLOSING ON MY WIFE'S BACK AS SHE WAS REMOVING A BAG FROM THE REAR CARGO AREA. THE FAILURE HAPPENED WITHOUT WARNING AND CAME DOWN HARD. AS THE VEHICLE IS OUT OF WARRANTY, TOYOTA WOULD NOT REPLACE AT THEIR COST. *TR
Structure, Dec 5, 2014
POWER BACK DOOR DOES NOT CLOSE PROPERLY, BROKEN AT 43,326 MILES AFTER THE 36 MONTHS OR 36,000 MILES. *TR
Structure, Oct 31, 2014
THE AUTOMATIC LATCH OF THE LIFTGATE STARTED TO FAIL. THE LIFTGATE NOT LONGER OPENS AUTOMATICALLY. THE VEHICLE HAS BEEN TAKEN TO THE DEALERSHIP AND THEY REJECTED TO FIX THE PROBLEM BECAUSE THE VEHICLE IS NOT LONGER UNDER WARRANTY. *TR
Structure, Oct 26, 2014
I OWN A 2011 TOYOTA HIGHLANDER THAT I BOUGHT NEW. AT APPROXIMATELY 7-9 MONTHS OF OWNING THE VEHICLE, THE PIVOT OR LINK ARM OF THE AUTOMATIC LIFT GATE DETACHED FROM THE BODY FRAME. I RE-ATTACHED IT AS IT LOOKS IT BECAME LOOSE. AFTER A FEW OTHER INSTANCES IN WHICH IT GOT LOOSE AGAIN AT DIFFERENT INTERVALS, I DECIDED TO BRING THE CAR TO THE TOYOTA DEALER. I MENTIONED THE ISSUE TO THE SERVICES REP WHO INFORMED THAT THERE WAS A SERVICE BULLETIN (SB) LINKED TO THE LIFTGATE. HE MENTIONED ABOUT THE SB SINCE IT SEEMS THAT THE ISSUE WAS AS A CONSEQUENCE OF THE HINGE DOORS PROBLEM THAT WAS BEING ADDRESSED THROUGH THE SB. THE JOB WAS MADE (REPLACING THE HINGE). I WAS ASKED TO PAY FOR IT SINCE THE SB WAS DUE WITH THE CAR 36 MO. /36K MI. WARRANTY. I INITIALLY OBJECTED TO THIS BUT ENDED PAYING THE REPAIR BECAUSE THE CAR HAD 43,000 MILES AT THE TIME. THE ISSUE WAS APPARENTLY CORRECTED. WELL, IT WAS NOT. THE SCREW NUT AT THE END OF THE ARM THAT ATTACHES THE ARM TO THE CAR FRAME WAS STRIPPED AND ALSO DAMAGING THE THREAD ON THE CAR FRAME. THIS ARM WAS NEVER CHANGED BY TOYOTA. RECENTLY, I BROUGHT THE CAR TO ANOTHER TOYOTA DEALER THAT OPENED NEAR MY HOME AND THE SERVICE MANAGER SAID IT WAS THE FIRST TIME THAT HE HEARD ABOUT OR SEES A CAR WITH THIS ISSUE. THROUGH DIFFERENT SEARCHES LOOKING ON HOW TO REPAIR THIS ISSUE PROPERLY AND AFTER DOING SOME INVESTIGATION THROUGH THE WEB, HAVE NOTICED THERE HAVE BEEN QUITE A FEW COMPLAINTS FILED OVER THIS SAME ISSUE. *TR
Structure, Visibility/wiper, Jun 7, 2014
DRIVER SIDE VISOR HANGS DOWN AND WILL NOT RETURN TO UP POSITION. THERE HAVE BEEN SEVERAL CONCERNS OF THIS TYPE NOTED A ON THIS DATABASE AND THIS SHOULD BE ADDRESSED AS A SAFETY RECALL ISSUE SINCE IT OBSTRUCTS DRIVER VISIBILITY. *TR
Structure, Apr 15, 2014
TL* THE CONTACT OWNS A 2011 TOYOTA HIGHLANDER. THE CONTACT STATED THAT THE REAR HATCH DOOR GATE AND WINDOW SUDDENLY OPENED WHILE THE VEHICLE WAS IN MOTION. THE CONTACT INDICATED THAT THE FAILURE WAS RECURRING. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE REAR GATE DOOR HINGE WAS BENT AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 80,000.
Structure, Feb 5, 2014
I HAVE A 2011 TOYOTA HIGHLANDER. THE ARM OF THE AUTOMATIC LIFT GATE DETACHED FROM THE BODY OF THE CAR. ON FEB 5, THE TOYOTA DEALER INFORMED ME THAT NOT ONLY WAS THE END OF THE ARM STRIPPED AND WOULD NEED TO BE REPLACED BUT THAT THE MOTOR HAD BURNED OUT AND WOULD NEED TO BE REPLACED AS WELL. I RARELY USE THE AUTO LIFT GATE, SO I WAS SHOCKED TO HEAR THIS.OF COURSE IT'S OUT OF WARRANTY BY 3,000 MILES. I CALLED TOYOTA AND THEY SAID THERE ARE NO KNOWN PROBLEMS BUT AFTER DOING SOME INVESTIGATING, THERE HAVE BEEN QUITE A FEW COMPLAINTS FILED OVER THIS ISSUE. *TR
Structure, Sep 4, 2012
I PURCHASE MY CAR FROM CARMAX ON NOVEMBER 20, 2010. APPROXIMATELY FOURTEEN MONTHS AFTER THE PURCHASE OF THIS VEHICLE, I BEGAN HAVING TROUBLE WITH THE REAR LIFTGATE DOOR NOT COMPLETELY CLOSING PROPERLY. I TOOK MY CAR BACK TO THE DEALER ON TO HAVE THIS CORRECTED BUT TO DATE, THE DEALER HAS BEEN UNABLE TO DO SO. THUS FAR, MY TRUCKS? AUTOMATIC LIFTGATE DOOR HAS BEEN INOPERABLE FOR OVER 120 DAYS AND THE DEALER SHIP HAS REVIEWED THE ISSUE, TOOK PICTURES OF THE AFFECTED AREA AND FILED A REPORT TO TOYOTA HEADQUARTERS. THE SERVICE MANAGER AT THE DEALERSHIP ALSO ADVISED ME TO CONTACT A CUSTOMER SERVICE REPRESENTATIVE AND FILE A COMPLAINT. ON JUNE 15, 2012, I CALLED YOUR CUSTOMER SERVICE DEPARTMENT AND SPOKE WITH A TOYOTA CUSTOMER SERVICE REPRESENTATIVE. THE REPRESENTATIVE STATED THAT HE SUBMITTED MY COMPLAINT (CASE # 1206150405) AND THAT TOYOTA IS AWARE OF THE ISSUE AND IS WORKING ON A FIX FOR THE PROBLEM AND AS SOON AS THEY WERE ABLE TO DETERMINE THE FIX, THEY WOULD CONTACT ME. IT HAS BEEN OVER 2 MONTHS SINCE I LAST SPOKE WITH SOMEONE FROM YOUR COMPANY AND I HAVEN?T RECEIVED ANY RESOLUTION. ATTACHED ARE COPIES OF THE REPAIR ORDER THAT DOCUMENT THE DEALERSHIP?S ATTEMPT TO REPAIR MY CAR. ...UPDATED 09/12/12 *BF UPDATED 09/19/2012 *JS
Structure, Aug 31, 2012
TL* THE CONTACT OWNS A 2011 TOYOTA HIGHLANDER. THE CONTACT STATED THAT THE HINGES ON THE DRIVER SIDE OF HIS HATCHBACK WAS BENT. THE VEHICLE WAS TAKEN TO A DEALER AND WAS INFORMED OF TECHNICAL SERVICE BULLETIN UNDER NHTSA ITEM NUMBER : 10041651 (STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE). THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 15,000.