2019 Toyota Highlander
Problems, recalls and owner-reported issues
Power train is the leading concern among 483 owner complaints filed for this model year. This is the 2nd highest complaint count among 25 Highlander model years with reports.
Of the 2019 reports, 22 involved a crash and 1 involved a fire. 18 people were injured.
What owners report most often
Recalls and investigations
Fuel system, gasoline, delivery, fuel pumpNov 4, 2020
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2018-2019 4Runner, 2019-2020 Avalon, 2019 Corolla Hatchback, 2017-2019 Highlander, 2018-2020 Camry, 2020 Corolla, 2018-2019 Land Cruiser, 2017-2020 Tacoma, 2019-2020 RAV4, 2019-2020 Sequoia, 2017-2020 Sienna, 2019-2020 Tundra, 2018-2020 Lexus ES350, 2017 Lexus GS200t, 2017-2019 Lexus GS350, 2019 Lexus GS300, 2018-2020 Lexus LC500h, 2019-2020 Lexus LS500, 2018-2019 Lexus GX460, 2017 Lexus IS200t, 2019 Lexus IS300, 2019 Lexus IS350, 2018-2020 Lexus LC500, 2018 Lexus LS500, 2019 Lexus LS500h, 2018-2019 Lexus LX570, 2017 Lexus RC200t, 2019 Lexus RC300, RC350, 2017 and 2019-2020 Lexus RX350, 2018-2020 RX350L, 2019 Lexus UX200, 2018-2019 Lexus NX300 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
If the fuel pump fails, the engine can stall while driving, increasing the risk of a crash.
Toyota will notify owners, and dealers will replace the fuel pump assembly with an improved one, free of charge. Owners of specific models were notified that remedy parts were available starting January 21, 2021. Owners of other models will be notified as remedy parts become available. Remedy parts should be available for all affected vehicles by late March 2021. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Note: This recall is an expansion of recall 20V-012. Toyota's number for this recall is 20TA02. Lexus' number for this recall is 20LA01.
Campaign 20V682000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpJan 13, 2020
Toyota Motor Engineering & Manufacturing (Toyota) recalled certain 2018-2019 4Runner, Highlander, Camry, Land Cruiser, Sequoia, Sienna, Tacoma and Tundra, and Lexus RC 300, RC 350, GS 350, GX 460, IS 300, LC 500, LS 500, LX 570, RX 350L, and 2019 Toyota Avalon and Corolla, and certain Lexus NX 300, and ES 350 vehicles on January 13, 2020. On March 4, 2020, Toyota expanded the recall to include certain 2014-2015 Toyota 4Runner and Land Cruiser, 2018 Avalon, Corolla, 2014 FJ Cruiser, 2017 Sienna and Lexus 2018 ES 350, 2018-2019 GS 300, 2013-2014 GS350, 2014-2015 GX 460, IS 350 and LX 570, 2014 IS F, 2018-2019 IS 350, LC 500H and LS 500H, 2013-2015 LS 460, 2015 NX 200T and RC350, 2017 RC 200T and RX 350. Toyota also removed the 2018-2019 Toyota 4Runner and Land Cruiser and 2018-2019 Lexus GX 460 and LX 570 and 2019 NX300 from inclusion in this recall. On March 19, 2020, Toyota expanded the recall to include 2015 Lexus GS350 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
If the fuel pump fails, the engine can stall while driving, increasing the risk of a crash.
Toyota will notify owners, and dealers will replace the fuel pump, free of charge. The recall began May 4, 2020. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Toyota's numbers for this recall are 20TB02 and 20TA02 for Toyota vehicles and 20LB01 and 20LA01 for Lexus vehicles.
Campaign 20V012000 on NHTSA.gov
Equipment, other, labelsMar 27, 2019
Gulf States Toyota (GST) is recalling certain 2019 C-HR, 4Runner, Avalon, Avalon Hybrid, Camry, Camry Hybrid, Highlander, Land Cruiser, Prius, RAV4, Sequoia, Tacoma, Sienna, Tundra and Yaris vehicles. The text on the load capacity label may become illegible. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
If the driver cannot read the label, they may unknowingly overload the vehicle, increasing the risk of a crash.
GST will notify owners, and dealers will provide corrected load carrying capacity modification labels, free of charge. The recall began May 24, 2019. Owners may contact GST customer service at 1-800-444-1074. GST's number for this recall is 19R1.
Campaign 19V244000 on NHTSA.gov
Representative owner complaints
483 reports, newest first.
Engine, Apr 28, 2020
I RECEIVED A RECALL ALERT EARLY IN THE YEAR. THERE IS NOT YET A FIX FOR THE LOW-PRESSURE FUEL PUMP. I HAVE DRIVEN THE CAR ONLY A FEW MILES SINCE THE NOTICE AND THE DESCRIPTION OF THE POSSIBLE FAILURE. I DRIVE I-68 IN MARYLAND, MUCH OF IT WITH 3 LANES AND ALL UP AND DOWN MOUNTAINS. A FAILURE ON THIS HIGHWAY WOULD BE VERY SERIOUS, QUITE LIKELY FATAL. A FAILURE WOULD MEAN THAT THE CAR WOULD STALL AND NOT RESTART. SPEED LIMIT IS 70MPH--LIFE-THREATENING IF THE CAR WERE TO BE IN THE CENTER LANE GOING UPHILL. THE CAR WOULD HAVE TO BE DRIFTED BACKWARD DOWNHILL TO REMOVE IT FROM THE ROADWAY. THIS IS THE END OF APRIL. THIS IS AN UNACCEPTABLY LONG TIME TO BE WITHOUT SAFE USE OF THE CAR. I EXPECT MONETARY COMPENSATION AS WELL AS EXTENDED WARRANTY FOR LOST MONTHS OF INCONVENIENCE, FEAR AND LOST USAGE OF THE VEHICLE. WE WERE OFFERED AN ALTERNATE SMALLER CAR WHICH WOULD BE INADEQUATE FOR OUR NEEDS. ACCEPTING THE SUBSTITUTE WOULD REQUIRE THAT WE TURN OUR CAR OVER TO THE DEALER WHERE IT WOULD SIT ON A LOT EXPOSED TO THE ELEMENTS. THIS IS UNACCEPTABLE. IF THE DEALER WOULD PROVIDE A SATISFACTORY SUBSTITUTE, OUR STIPULATION WOULD BE THAT THE TOYOTA HIGHLANDER REMAIN AT OUR HOME WHERE IT IS GARAGED.
Fuel/propulsion system, Apr 27, 2020
WE PURCHASED THIS VEHICLE NEW IN MAY, 2019. WITHIN A FEW WEEKS, WE NOTICED A PROBLEM WITH IT STALLING OUT MOMENTARILY WHEN TURNING AT INTERSECTIONS OR IDLING AT LIGHTS. WITHIN 4-5 SECONDS, YOU COULD FEEL IT FINALLY PICK UP FUEL AND GO. IT GIVES YOU A VERY SCARY FEELING TO THINK YOU CAN'T KEEP MOVING ALONG WITH THE TRAFFIC, ESPECIALLY WHEN OUR GRANDCHILDREN ARE IN THE BACK SEAT. WE RETURNED THE VEHICLE TO THE DEALER AND WAS TOLD THERE WAS A RECALL FOR THE FUEL PUMP AND WE WOULD NEED TO LEAVE IT THERE FOR REPAIR. THEY PUT US IN A RENTAL DODGE DURANGO, WHICH IS FINE, BUT THAT'S NOT THE VEHICLE WE WANTED WHEN WE PURCHASED OUR HIGHLANDER. THIS WAS OVER A MONTH AGO AND WHEN WE CONTACT THE SERVICE DEPARTMENT ARE JUST TOLD THAT THERE IS STILL NO FIX IN SIGHT. WE THINK IT'S BEEN LONG ENOUGH FOR SOMETHING TO HAVE BEEN DONE. OUR WARRANTY IS EXPIRING WHILE IT SETS ON THE DEALER'S LOT IN THE HOT FLORIDA SUNSHINE. IT WAS ALWAYS GARAGED WHILE IN OUR CARE.
Fuel/propulsion system, Apr 26, 2020
THERE WAS A RECALL FOR THIS VEHICLE ON JANUARY 13, 2020. IT IS NOW APRIL 26,2020 AND THERE IS NO REMEDY FOR THE ISSUES WHICH CAN RESULT IN A DEADLY CRASH. THE VEHICLE MAY STALL WHILE DRIVING AND THE STEERING WHEEL WILL LOCK. THE VEHICLE IS EQUIPPED WITH A LOW PRESSURE FUEL PUMP WHICH MAY STOP OPERATING CAUSING THE VEHICLE TO STALL AND BE UNABLE TO BE RESTARTED. IT IS RIDICULOUS AND UNACCEPTABLE THAT WE PURCHASED A BRAND NEW, SUPPOSEDLY SAFE CAR, THAT NOW IS A DEATH TRAP. TOYOTA HAS FAILED TO PROVIDE A REMEDY FOR THE DEFECT WITHIN A REASONABLE TIME.
Power train, Engine, Fuel/propulsion system, Apr 17, 2020
I OWN A 2019 TOYOTA HIGHLANDER, IT HAS STALLED SEVERAL TIMES DURING BUSY COMMUTE TO OR FROM WORK. I AM SO SCARED TO DRIVE THIS VEHICLE, THAT I REFUSE TO DRIVE IT TO ANY DESTINATION LONGER THAN 50 MILES. I NEED THIS CAR REPLACED, I HAVE THREE YOUNG CHILDREN, AND I PAYING FOR AN UNSAFE, UNRELIABLE CAR. I WOULD LIKE FOR TOYOTA TO REPLACE THIS VEHICLE.
Steering, Apr 17, 2020
2019 TOYOTA HIGHLANDER XLE. AT 1230 MILES EPS FAILURE WARNING LIGHT CAME ON. THE STEERING WHEEL WILL NOT TURN. VEHICLE WAS TOWED TO TOYOTA UNIVERSE IN NEW JERSEY. RECALIBRATED THE COMPUTER. THE NEXT DAY THE PROBLEM OCCURRED AGAIN. I WAS PULLING OUT OF MY GARAGE. WHEN I PUT THE VEHICLE IN DRIVE THE WARNING DISPLAYED AND STEERING WHEEL WOULD NOT TURN. *TR
Fuel/propulsion system, Apr 15, 2020
THERE HAS BEEN NO ACCIDENT HOWEVER I AM STILL WAITING FOR THE RECALL TO BE REMEDIED IN A TIMELY MANNER RECALL WAS APPARENT JAN 13,2020 THERE IS A POTENTIAL FOR LOSS OF LIFE IF MY VEHICLE SHOULD BE OPERATING AT A HIGH LEGAL SPEED LIMIT AND SUDDENLY STOP BECAUSE OF AN INADEQUATE FUEL PUMP. THIS DELAY IS NOT ACCEPTABLE. I PURCHASED A BRAND NEW AUTO AND IT SHOULD BE FULLY OPERATIONAL AS I RELY ON IT TO GET ME TO AND FROM WORK AND DAILY LIFE ACTIVITIES.
Fuel system, Gasoline, Apr 11, 2020
I BOUGHT THIS TOYOTA HIGHLANDER XLE AWD A MONTH AGO AND WAS NEVER TOLD THERE WAS A RECALL OUTSTANDING. I AM TOLD THERE IS NO FIX AFTER 4 MONTHS AND THEY DON'T KNOW WHEN THERE WILL BE ONE. THIS CAR CAN STOP SUDDENLY AT HIGH SPEED AND IS NOW A DEATH TRAP FOR ME. THIS IS UNACCEPTABLE AND VERY DANGEROUS. WHAT IS BEING DONE ABOUT THIS???? *TR
Fuel/propulsion system, Apr 2, 2020
THGE RECALL DOES NOT HAVE A FIX. IT IS DANGEROUS AND DRIVING THIS VEHICLE GREATLY INCREASES THE RISK OF A CRASH.IT HAS BEEN IN THIS CONDITION FOR QUITE SOME TIME, I AM AFRAID TO USE MY 2019 TOYOTA HIGHLANDE. TOYOTA CANNOT PROVIDE A DATE FOR A "FIX" THEY NEED TO BUY MY CAR BACK. APPRENTLY THIS CONDITION WAS ON GOING SINCE I BOUGHT THE VEHICLE.HOWEVER,WAS NOT DISCOVERED UNTIL SEVERAL MONTHS AGO.
Fuel/propulsion system, Mar 31, 2020
I BOUGHT THIS 2019 HIGHLANDER 2 MONTHS AGO AND THE CHECK ENGINE LIGHT CAME ON-THE FUEL INJECTOR WAS BURNT UP, REPLACED IT, NOT EVEN 24 HOURS LATER THE CAR WAS POURING GAS AND CHECK ENGINE LIGHT BACK ON..IT BARELY HAS 30,000 MILES ON IT. I WILL NEVER BUY A TOYOTA AGAIN. WE ARE STUCK WITH THIS CAR AND IT'S A TICKING TIME BOMB WITH AN OPEN RECALL WE WERE NOT INFORMED OF THAT IS VERY DANGEROUS, IT WENT INTO LOW ENGINE POWER AND STALLED IN THE MIDDLE OF A VERY BUSY STREET AND ALMOST CAUSED ME A WRECK.
Fuel/propulsion system, Mar 17, 2020
TL* THE CONTACT OWNS A 2019 TOYOTA HIGHLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT LEXUS OF TACOMA AT FIFE LOCATED AT (1708 40TH AVE CT E, FIFE, WA 98424), EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Other or unspecified, Fuel/propulsion system, Mar 12, 2020
THERE HAS BEEN A RECALL ISSUED ON THIS VEHICLE FROM 13 JAN 2020. THERE IS NO REMEDY YET. THE ISSUE HAS TO DO WITH THE FUEL PUMP MALFUNCTIONING, WHICH CAN LEAD TO LOSS OF POWER AND INCREASED RISK OF ACCIDENTS. HAVING BEEN IN A VEHICLE BEFORE WITH LOSS OF POWER IN RUSH HOUR TRAFFIC, I'M UNLIKELY TO WALK AWAY FROM THE SAME TYPE OF MALFUNCTION IF IT WERE TO HAPPEN AGAIN. I CAN'T DRIVE MY VEHICLE WITH ANY CONFIDENCE IT WILL BE SAFE. IT'S BEEN 2 MONTHS AND NO REMEDY IS YET AVAILABLE. THIS IS RIDICULOUS.
Fuel/propulsion system, Mar 10, 2020
RECEIVED NOTICE FROM TOYOTA, VEHICLE MAY STALL WHILE DRIVING INCREASING THE RISK OF A CRASH..IAM AFRAID TO DRIVE THIS ON A HIGHWAY, ARE THEY SUPPOSE TO GIVE YOU A LOANER? NO ACCIDENTS YET
Electrical system, Engine, Fuel/propulsion system, Mar 4, 2020
VEHICLE INTERMITTENTLY CHUGS AND STALLS AT LOW SPEEDS. WHICH RESULTS IN POOR FUEL MILEAGE. VEHICLE HAS ALSO STALLED 3 OTHER OCCASIONS WITHOUT CHUGGING AND NOT IN MOTION, ALL 3 TIMES WAS WHILE AT A STOP LIGHT OR WHILE ATTEMPTING TO TURN. LOOSES POWER WITHOUT ENGINE MIL LIGHT DEALERSHIP INDICATED THE HYBRID SYSTEM HAS OVERHEATED 4 TIMES WITH NO ABILITY TO DUPLICATE. VEHICLE ALSO HAS HAD THE STEREO FLIP THROUGH NUMEROUS SCREENS WITHOUT BEING TOUCHED. AT ONE POINT WHEN IT STALLED THE VEHICLE STATED ' HYBRID SYSTEM INACTIVE ,PARK SAFELY', BUT IT WAS IN AN INTERSECTION. LUCKILY IT RESTARTED AND WAS ABLE TO MOVE BEFORE AN ACCIDENT OCCURRED.
Engine, Fuel/propulsion system, Feb 27, 2020
MY VEHICLE HAS BEEN RUMBLING AND THE CHECK ENGINE LIGHT ON. A DEALER TURNED IT OFF VIA RESET, BUT THE CAR IS STILL ACTING UP. WE JUST GOT A NOTICE FROM TOYOTA THAT THE VEHICLE IS AT RISK OF STALLING UNEXPECTEDLY AND WITH NO REMEDY FOR OVER A MONTH.
Fuel system, Gasoline, Feb 25, 2020
TL* THE CONTACT OWNS A 2019 TOYOTA HIGHLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE). WHILE HIS WIFE WAS DRIVING 40-45 MPH THE VEHICLE STALED HOWEVER RESTARTED. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO WEST COAST TOYOTA (3399 E WILLOW ST, LONG BEACH, CA 90806 (562) 304-9422) BUT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED BUT PROVIDED NO ASSISTANCE. THE FAILURE MILEAGE WAS 5,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Structure, Feb 24, 2020
THE ERGONOMIC FAULTY DESIGN OF THE 2019 TOYOTA HIGHLANDER LIMITED PLATINUM CAUSES EXCESSIVE WIND NOISE COMING INTO THE CABIN WHEN DRIVING AT ANY SPEED. IT IS DISTRACTING AND ANNOYING. I WAS TOLD BY TOYOTA IT WAS A DESIGN FLAW WHICH THEY HAVE ATTEMPTED IN VAIN TO CORRECT WITH VARIOUS MINUTE TRIANGULAR ADDITIONS STRATEGICALLY ADDED TO POINTS OF CONCERN. AGAIN, IT DID NOT WORK!!
Fuel/propulsion system, Feb 21, 2020
TL* THE CONTACT OWNS A 2019 TOYOTA HIGHLANDER. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND THE VEHICLE OPERATED AS DESIGNED. TOYOTA OF BROOKFIELD 20655 W CAPITOL DR, BROOKFIELD, WI 53045, WAS CONTACTED BY PHONE AND IT WAS ACKNOWLEDGED THAT THERE WAS A DEFECT WITHIN THE VEHICLE. THE CONTACT WAS INFORMED TO RETURN THE VEHICLE TO THE DEALER AS SOON AS POSSIBLE TO BE DIAGNOSED. THE CONTACT BECAME AWARE OF NHTSA CAMPAIGN NUMBER: 20V120000 (FUEL SYSTEM, GASOLINE) FOR WHICH THE VIN WAS SUBJECTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 4,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Engine, Fuel/propulsion system, Feb 17, 2020
WHEN ACCELERATING FROM A STOP, THE CAR ABRUPTLY LOST POWER AND IT FELT LIKE THE ENGINE WAS GOING TO STALL OUT COMPLETELY, BUT THEN THE CAR STARTED ACCELERATING AGAIN. THIS HAPPENED THREE TIME TODAY. IN TWO CASES I WAS NEEDING TO ACCELERATE BRISKLY AS I WAS EITHER CROSSING, OR ENTERING ONTO, A BUSY STREET WITH FAST TRAFFIC. IN TWO CASES (IN BOTH CASES I WAS MAKING A RIGHT TURN FROM A STOP) THE RED EXCLAMATION POINT WARNING SIGN APPEARED BRIEFLY ON THE DASH BOARD UPPER SCREEN. ON THE THIRD OCCASION (I WAS ACCELERATING STRAIGHT AHEAD FROM A STOP), A RED WRITTEN MESSAGE APPEARED ON THE CENTER DASH BOARD SCREEN, BUT IT DISAPPEARED BEFORE I COULD READ IT.
Other or unspecified, Feb 17, 2020
EVER SINCE WE PURCHASED OUR HIGHLANDER THE NAVIGATION TURN BY TURN VOICE WORKS SOME TIMES AND MOST OF THE TIME IT DOES NOT WORK. WE THOUGHT WE JUST DID NOT SET IT UP CORRECTLY. WHILE DRIVING TO A CONCERT IN DOWNTOWN CINCINNATI I NARROWLY THIS PAST SATURDAY WE NEARLY HAD A COLLISION BECAUSE I WAS LOOKING AT THE NAVIGATION SCREEN TRYING TO FIGURE OUT WHERE I NEEDED TO TURN. AFTER THAT EXPERIENCE I TOOK THE TIME TO READ ABOUT AND THEN RESET THE NAVIGATION SYSTEM. NO SUCCESS TO CORRECT THE PROBLEM.
Other or unspecified, Feb 6, 2020
JBL NAVIGATION SYSTEM DOES NOT PROVIDE VOICE GUIDANCE AND HAS RESULTED IN SEVERAL NEAR-MISS ACCIDENTS AS THE DRIVER IS FORCED TO GLANCE AT THE DISPLAY. THIS IS AN ONGOING PROBLEM WITH TOYOTA AND JBL SOUND SYSTEM AND THE DEALERS SAY THEY ARE AWARE OF THE SAFETY PROBLEM BUT HAVE TO WAIT FOR A SOFTWARE UPDATE. THIS HAS GONE ON OVER 1 YEAR SO A SOFTWARE UPDATE IS NOT COMING. PURCHASED VEHICLE IN JULY 2019 AND HAVE TAKEN TO TOYOTA DEALERS IN 3 DIFFERENT CITIES ALL WITH NO ADVICE TO SOLVE THE PROBLEM. THEY SAY THERE IS A BULLETIN ON THIS SAFETY ISSUE AND A MANUAL WORKAROUND BUT NO PERMANENT FIX.
Fuel/propulsion system, Jan 31, 2020
PULLING OUT OF A BUSINESS PARKING LOT (SOMEWHAT OF AN INCLINE) ONTO BUSY STREET AND VEHICLE STALLED. BAD TIMING FOR THIS TO HAPPEN. MASTER CAUTION LIGHT ILLUMINATED BUT NOT CEL PER WIFE WHO WAS DRIVING. I THINK RECENT RECALL UNDERWAY FOR FUEL PUMP DOESN'T INCLUDE MY VIN, BUT I AM SUSPICIOUS AND AM THINKING IT PROBABLY SHOULD. VEHICLE STARTED AND RETURNED HOME FINE (10 MILES) AT APPROX 40-50MPH.
Engine, Fuel/propulsion system, Jan 29, 2020
TL* THE CONTACT OWNS A 2019 TOYOTA HIGHLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PARTS TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT CALLED THE TOYOTA OF NORTH CHARLOTTE DEALER (LOCATED AT 13429 STATESVILLE RD, HUNTERSVILLE, NC 28078) AND IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE VEHICLE HESITATED WHILE DRIVING AND THAT THE FUEL CONSUMPTION HAD INCREASED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE BUT WOULD NOT CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 26,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Seats, Jan 25, 2020
THE 2019 TOYOTA HIGHLANDER LE SECOND ROW HEADRESTS LACK LOCKING HEIGHT ADJUSTMENTS! YES YOU HAVE JUST READ THIS CORRECTLY! THEY ARE NOT LIKE THE FRONT ROW LOCKING HEIGHT INCREMENTS. THEY DO NOT LOCK WHEN THEY ARE EVEN PUSHED ALL THE WAY DOWN! THE ONLY HEIGHT TO LOCK THEM AT IS WHEN THE HEADREST IS ABOUT 2' FROM THE CEILING! NOT ALL PEOPLE RIDING IN THE SECOND ROW ARE 6'4' TO USE SUCH AN EXTENDED ADJUSTMENT EFFECTIVELY. I HAVE CONTACTED TOYOTA AND THE CASE # IS 2001250569. WHETHER THE VEHICLE IS STATIONARY OR MOVING, THE HEADRESTS MOVE UP AND DOWN WITH EVEN RESTING YOUR HAD ON THE HEADREST, UNLESS IT IS IN THE LOCKED POSITION BY THE CEILING. NOTE: THE SECOND ROW HEADRESTS DO NOT HAVE LOCKING INCREMENTS LIKE THE FIRST ROW HEADRESTS. THEY ARE NOT SAFE FOR YOUNGER AND/ OR SHORTER PEOPLE. SUCH A DESIGN FLAW CAN ONLY COMPOUND NECK/HEAD INJURIES IN THE CASE OF AN ACCIDENT. PLEASE HELP AND DO SOMETHING ABOUT THIS DANGEROUS SITUATION! AS NO-ONE HAS SAT BACK THERE IN OUR CAR EARLIER, I WAS NOT AWARE OF THIS, OR I WOULD NEVER HAVE EVEN BOUGHT THE VEHICLE.
Electronic stability control (ESC), Engine, Fuel/propulsion system, Jan 24, 2020
FIRST INCIDENT OCCURRED IN DEC 2019 AND THEN AGAIN IN JAN 2020. WHILE DRIVING ENGINE LOST POWER AND VEHICLE BEGAN LURCHING FORWARD AND BACK UNCONTROLLABLY. AFTER PULLING OVER ENGINE SHUT DOWN. THANKFULLY WE DID NOT CAUSE AN ACCIDENT. CHECK ENGINE LIGHT CAME ON, ALSO SAID REDUCED ENGINE POWER AND TRACTION CONTROL OFF. FIRST TIME DEALER SAID IT WAS BAD GAS. SECOND TIME THEY TESTED FUEL PUMP AND IT WAS PRODUCING 5 PSI. WAY BELOW 50-60 PSI NORM. NOW OUR VEHICLE IS PARKED WAITING FOR TOYOTA TO DEVELOP A FIX FOR THEIR FUEL PUMP. NO IDEA HOW LONG THAT WILL TAKE. OUR CAR IS PART OF THE ALMOST 700,000 TOYOTA RECALLED. TOYOTA USED TO MEAN QUALITY, NOT SURE ANY MORE.
Air bags, Jan 22, 2020, crash
TL* THE CONTACT OWNS A 2019 TOYOTA HIGHLANDER. THE CONTACT STATED THAT UPON ENTERING AN INTERSECTION, THE CONTACT ATTEMPTED TO APPLY THE BRAKES BUT MISSED THE PEDAL. THE CONTACT ENDED UP ROLLING INTO THE INTERSECTION AND WAS HIT BY TWO VEHICLES ON BOTH SIDES. THE CONTACT STATED THAT THE AIR BAGS DID NOT DEPLOY UPON IMPACT. A POLICE REPORT WAS NOT FILED. ONE OF THE OTHER DRIVERS HAD CLAIMED TO HAVE INJURED HER HAND BUT DID NOT RECEIVE AN MEDICAL ATTENTION AT THE SCENE. NO OTHER INJURIES WERE REPORTED. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE TO HIS HOME AFTER THE ACCIDENT. THE CONTACT HAD TAKEN THE VEHICLE TO A COLLISION CENTER AND WAS GIVEN AN ESTIMATE OF $18,700.00 FOR THE REPAIR. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 500. THE VIN WAS INVALID.