2019 Toyota Highlander
Problems, recalls and owner-reported issues
Power train is the leading concern among 483 owner complaints filed for this model year. This is the 2nd highest complaint count among 25 Highlander model years with reports.
Of the 2019 reports, 22 involved a crash and 1 involved a fire. 18 people were injured.
What owners report most often
Recalls and investigations
Fuel system, gasoline, delivery, fuel pumpNov 4, 2020
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2018-2019 4Runner, 2019-2020 Avalon, 2019 Corolla Hatchback, 2017-2019 Highlander, 2018-2020 Camry, 2020 Corolla, 2018-2019 Land Cruiser, 2017-2020 Tacoma, 2019-2020 RAV4, 2019-2020 Sequoia, 2017-2020 Sienna, 2019-2020 Tundra, 2018-2020 Lexus ES350, 2017 Lexus GS200t, 2017-2019 Lexus GS350, 2019 Lexus GS300, 2018-2020 Lexus LC500h, 2019-2020 Lexus LS500, 2018-2019 Lexus GX460, 2017 Lexus IS200t, 2019 Lexus IS300, 2019 Lexus IS350, 2018-2020 Lexus LC500, 2018 Lexus LS500, 2019 Lexus LS500h, 2018-2019 Lexus LX570, 2017 Lexus RC200t, 2019 Lexus RC300, RC350, 2017 and 2019-2020 Lexus RX350, 2018-2020 RX350L, 2019 Lexus UX200, 2018-2019 Lexus NX300 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
If the fuel pump fails, the engine can stall while driving, increasing the risk of a crash.
Toyota will notify owners, and dealers will replace the fuel pump assembly with an improved one, free of charge. Owners of specific models were notified that remedy parts were available starting January 21, 2021. Owners of other models will be notified as remedy parts become available. Remedy parts should be available for all affected vehicles by late March 2021. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Note: This recall is an expansion of recall 20V-012. Toyota's number for this recall is 20TA02. Lexus' number for this recall is 20LA01.
Campaign 20V682000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpJan 13, 2020
Toyota Motor Engineering & Manufacturing (Toyota) recalled certain 2018-2019 4Runner, Highlander, Camry, Land Cruiser, Sequoia, Sienna, Tacoma and Tundra, and Lexus RC 300, RC 350, GS 350, GX 460, IS 300, LC 500, LS 500, LX 570, RX 350L, and 2019 Toyota Avalon and Corolla, and certain Lexus NX 300, and ES 350 vehicles on January 13, 2020. On March 4, 2020, Toyota expanded the recall to include certain 2014-2015 Toyota 4Runner and Land Cruiser, 2018 Avalon, Corolla, 2014 FJ Cruiser, 2017 Sienna and Lexus 2018 ES 350, 2018-2019 GS 300, 2013-2014 GS350, 2014-2015 GX 460, IS 350 and LX 570, 2014 IS F, 2018-2019 IS 350, LC 500H and LS 500H, 2013-2015 LS 460, 2015 NX 200T and RC350, 2017 RC 200T and RX 350. Toyota also removed the 2018-2019 Toyota 4Runner and Land Cruiser and 2018-2019 Lexus GX 460 and LX 570 and 2019 NX300 from inclusion in this recall. On March 19, 2020, Toyota expanded the recall to include 2015 Lexus GS350 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
If the fuel pump fails, the engine can stall while driving, increasing the risk of a crash.
Toyota will notify owners, and dealers will replace the fuel pump, free of charge. The recall began May 4, 2020. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Toyota's numbers for this recall are 20TB02 and 20TA02 for Toyota vehicles and 20LB01 and 20LA01 for Lexus vehicles.
Campaign 20V012000 on NHTSA.gov
Equipment, other, labelsMar 27, 2019
Gulf States Toyota (GST) is recalling certain 2019 C-HR, 4Runner, Avalon, Avalon Hybrid, Camry, Camry Hybrid, Highlander, Land Cruiser, Prius, RAV4, Sequoia, Tacoma, Sienna, Tundra and Yaris vehicles. The text on the load capacity label may become illegible. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
If the driver cannot read the label, they may unknowingly overload the vehicle, increasing the risk of a crash.
GST will notify owners, and dealers will provide corrected load carrying capacity modification labels, free of charge. The recall began May 24, 2019. Owners may contact GST customer service at 1-800-444-1074. GST's number for this recall is 19R1.
Campaign 19V244000 on NHTSA.gov
Representative owner complaints
483 reports, newest first.
Engine, Jan 21, 2020
MY 2019 HIGHLANDER (SE V6 WITH ONLY 490 MILES) STARTED HAVING HIGH IDLE RPM ISSUES AT ABOUT 300 MILES. AT STOP SIGNS/RED LIGHTS YOU REALLY HAVE TO KEEP YOUR FOOT ON THE BRAKE PEDAL. THE VEHICLE LURCHES FORWARD WHEN RELEASING THE BRAKE PEDAL. LET OFF THE BRAKE, THE VEHICLE TAKES OFF (SAME THING IN REVERSE) MAKING DRIVING IT UNSAFE AND DANGEROUS. PULLING INTO OUR GARAGE IS NOT FUN. I SHOULD NOTE THAT THIS HIGH RPM ISSUE HAPPENS WHETHER THE START STOP IS ACTIVATED OR NOT ACTIVATED. TO MAKE MATTERS WORST, DRIVING ON SNOW COVERED ROADS IS A REAL PROBLEM WHEN BRAKING AT RED LIGHTS, STOP SIGNS AND SLOWING TO MAKE TURNS. MOST OF MY DRIVING IS ON CITY STREETS. I WILL BE TAKING THE SUV TO MY TOYOTA DEALER IN ENDICOTT, NY TO GET THIS DANGEROUS ISSUE RESOLVED BEFORE I GET INTO AN ACCIDENT. THE HIGHLANDER WAS BUILT 11/19 AND I HAVE OWNED IT FOR A FEW WEEKS. I HOPE OTHER TOYOTA HIGHLANDER OWNERS DON'T HAVE THE PROBLEM BECAUSE IT MAKES THE VEHICLES VERY UNSAFE AND DIFFICULT TO DRIVE.
Power train, Service brakes, Jan 20, 2020
WHEN TRYING TO COAST TO A STOP AT AROUND 4 MPH THE CAR WILL SLAM TO A STOP. DOES NOT ALWAYS DO THIS BUT IT'S SOMETIMES VERY HARD TO COME TO A SMOOTH STOP AS THE CARS BRAKING SYSTEM (REGENERATIVE BRAKING?) WILL KICK IN BY ITSELF. CAN BE DANGEROUS IF A CAR IS TAILING VERY CLOSE TO ME AS IT WILL SEEM LIKE I'M DRIVING UNPREDICTABLY. TOOK THE CAR TO A DEALER BUT THEY COULD NOT REPLICATE THE PROBLEM AT THE TIME. ALTHOUGH THE PROBLEM IS INTERMITTENT IT IS MORE LIKELY TO DO THIS WHEN THE CAR IS STILL WARMING UP.
Structure, Other or unspecified, Jan 17, 2020
OBNOXIOUS WIND NOISE!!! DEALER SERVICE MGR ACKNOWLEDGED IT WAS LOUD BUT SAID ALL ON HIS LOT WERE LOUD, MINE WAS MUCH LOUDER BUT TOLD IT WAS A DESIGN FLAW. IT IS. HUGE DISTRACTION WHILE DRIVING ANYTHING OVER 30 MPH. IT'S LITERALLY WIND NOISE NOT ROAD NOISE. THEY WILL NOT EVEN TRY TO REPAIR IT ... TOO BAD YOU SPENT $50,000 JUST LIVE WITH IT.
Engine, Fuel/propulsion system, Jan 16, 2020
FUEL PUMP STOPS WORKING WHILE DRIVING ON HIGHWAY AT HIGH SPEEDS, VEHICLE RIDES ROUGH INTERMITTENTLY THEN SHUTS DOWN. VEHICLE WILL NOT START UP AGAIN.
Other or unspecified, Jan 14, 2020
AFTER STOPPING AT A RED LIGHT, WHEN LIGHT TURNED GREEN, I MADE A RIGHT TURN, MY 2019 HIGHLANDER STARTED TO SPUTTER, CHOPPY LIKE MOVEMENT AND ACTED LIKE IT WAS GOING TO STALL. I PRESSED ON THE ACCELERATOR SOMEWHAT MORE FIRMLY AND IT FINALLY STARTED TO MOVE MORE NORMAL. I WAS ON A BUSY CITY STREET TURNING ONTO ANOTHER BUSY CITY STREET.
Other or unspecified, Jan 1, 2020
LOUD WIN NOISE WHILE DRIVING ON A FREEWAY, I MADE SURE ALL THE WINDOWS AND SUN ROOF ARE PROPERLY CLOSE, IT IS VERY BOTHERING.
Power train, Air bags, Dec 30, 2019
TL* THE CONTACT OWNS A 2019 TOYOTA HIGHLANDER. WHILE DRIVING 50 MPH, THE VEHICLE SHOOK UNCONTROLLABLY WITHOUT WARNING. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ALSO ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO HAMER TOYOTA (11041 SEPULVEDA BLVD, MISSION HILLS, CA 91345), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 10,000.
Electrical system, Service brakes, Dec 24, 2019
WE STARTED THE VEHICLE THAT IS PARKED IN FRONT OF OUR HOUSE AT AROUND 8AM TO GET SOME GROCERIES. THE VEHICLE STARTED AND EVERYTHING SEEMED NORMAL. SHIFTED TO D AND STARTED MOVING AND AS I WAS LEAVING THE SPOT, I PUSHED THE BREAK TO MAKE A LEFT TURN AND IT WON'T STOP. PUSHED THE BREAK PAD SEVERAL TIMES AND THE CAR WON'T STOP. FINALLY MOVED THE GEAR TO P AND IT STOPPED AND THE ENGINE TURNED OFF. I STARTED THE ENGINE AGAIN AND TRIED TO REVERSE IT, IT WON'T REVERSE AND ONLY GOING FORWARD. I CALLED AUTONATION TOYOTA OF LEESBURG, THEY TOWED THE VEHICLE. THE VEHICLE WAS PURCHASED ON 11/30/19 WITH ONLY 45 MILES IN IT. IT WAS A FRIGHTENING BECAUSE MY NEIGHBOR WAS PUTTING SOMETHING TO HIS CAR AND I WAS ABOUT TO RUN AT HIM.
Air bags, Structure, Dec 8, 2019, crash
OTHER CAR PULLED INTO INTERSECTION CAUSING OUR HIGHLANDER TO COLLIDE WITH TURNING VEHICLE. T COLLISION. NONE OF THE AIRBAGS DEPLOYED. SPEEDS AROUND 35 MPH. CAR TOTALED AND I SUSTAINED SEVERE CONCUSSION. WAS WEARING SEATBELT.
Electronic stability control (ESC), Nov 22, 2019
I USED THE HANDS FREE DEVICE WHEN TALKING ON THE PHONE WHILE DRIVING, VIEW INCOMING EMAIL MAIL, THE NAVIGATION SYSTEM ON THE HIGHWAY. I INCURRED THIS PROBLEM FOR SEVERAL MONTHS SINCE PURCHASING THE VEHICLE IN FEBRUARY 2019.ON THURSDAY, NOVEMBER 21, 2019 I HAD ANOTHER APPOINTMENT WITH DICK DYER TOYOTA IN COLUMBIA, SC DUE TO MY AUDIO SEEMS TO HAVE A SHORTAGE IN IT. THE AUDIO SYSTEM KEEPS TURNING OFF. AN EMPLOYEE AT DICK DYER TOYOTA SAID THAT MY APPLE XS MAX CELLULAR PHONE IS THE PROBLEM. THE MALE COULD NOT TELL ME WHEN TOYOTA COMPANY UPDATED THEIR ELECTRIC SOFTWARE. HE ALSO MENTIONED THAT NUMEROUS HIGHLANDER OWNERS HAVE INCURRED THE SOME PROBLEMS. LATER THAT AFTERNOON, I CALLED TOYOTA CUSTOMER SERVICE IN CALIFORNIA AND EXPLAINED TO A FEMALE CUSTOMER REPRESENTATION ABOUT THE AUDIO ELECTRIC SHORTAGE IN A 2019 VEHICLE. VERONICA SAID THERE IS A PROBLEM WITH THEIR SOFTWARE WHICH IS A 12.1 VERSION WHICH IS NOT COMPATIBLE TO APPLE CURRENT SOFTWARE VERSION 13.2.3. I EXPLAINED TO HER ABOUT HAND FREE STATES AND THEIR LAWS. SHE MENTIONED THAT THEY WERE WORKING TO FIX THE PROBLEM BUT HAVE NOT TIME FRAME WHEN THE PROBLEM WILL BE FIX. I HAVE COMPLAINED THREE PREVIOUS TIMES ABOUT THE AUDIO. CASE NUMBER - 1911212727
Steering, Engine, Oct 31, 2019
TL* THE CONTACT LEASES A 2019 TOYOTA HIGHLANDER. WHILE DRIVING, THE ENGINE STALLED WITHOUT WARNING AND THE STEERING WHEEL SEIZED. THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED AND WAS ABLE TO DRIVE NORMALLY; HOWEVER, THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO PAGE TOYOTA (21262 TELEGRAPH RD, SOUTHFIELD, MI 48033, (248) 352-8580) WHERE IT WAS DIAGNOSED, BUT THE TECHNICIAN COULD NOT FIND A FAILURE CODE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: 1910282286. THE FAILURE MILEAGE WAS APPROXIMATELY 4,000.
Other or unspecified, Engine, Oct 31, 2019
REAR HUMMING/BUZZING SOUND WHEN VEHICLE IS TURNED OFF.
Other or unspecified, Oct 28, 2019
BURNING ANTIFREEZE ODOR IN CABIN AFTER DRIVING FOR A FEW MINUTES.
Air bags, Oct 22, 2019, crash
VEHICLE WAS IN MOTION AND COLLIDED WITH ANOTHER VEHICLE IN A T FASHION, WAS PUSHED TO THE LEFT AND RAN INTO ADDITIONAL 2 POLES, THEN STOPPED. THE VEHICLE WAS AT APPROXIMATE SPEED OF 40-45 MPH AT THE TIME OF COLLISION WITH THE OTHER VEHICLE. THE AIRBAGS OF THE VEHICLE (TOYOTA) DID NOT DEPLOY DURING ANY OF THE COLLISION EVENTS: THE OTHER VEHICLE OR WHEN IT HIT THE POLES.
Engine, Fuel/propulsion system, Oct 20, 2019
STOPPED AT A STOP LIGHT AND WHEN IT TURNED GREEN PUSHED ON THE GAS PEDAL. THE ENTIRE CAR JERKED AND DIDN'T HAVE ANY POWER TO GO THROUGH THE INTERSECTION. THE RPM GAGE BEGAN JUMPING AS THE CAR ROLLED. I ROLLED ON THROUGH THE INTERSECTION, WAS ALMOST HIT. HAD NO STEERING ABILITY. LIGHTS AND ALARMS BEGAN GOING OFF. MESSAGE BOARD SAID TRACTION CONTROL TURNED OFF. THEN CHECK ENGINE. THEN VISIT DEALER. THEN THE CAR DIED AT THE EDGE OF THE INTERSECTION AND WE PUSHED IT OFF THE HIGHWAY ONTO A COUNTY ROAD. IT WILL NOT START AT ALL. ACTS LIKE IT ISN'T GETTING ANY GAS. THIS IS THE 3 INCIDENT WITH THIS CAR DOING THIS. WE HAVE TOWED IT TWICE TO THE DEALERSHIP. THEY REPLACED A VALVE IN THE ENGINE. THEY SAID IT WAS STUCK. APPARENTLY THAT WASN'T WHAT IS WRONG WITH IT. GLAD THIS WASN'T ON THE INTERSTATE. WE COULD HAVE BEEN KILLED.
Other or unspecified, Electronic stability control (ESC), Service brakes, Sep 30, 2019, crash
ME AND MY FAMILY WERE LEAVING A HOTEL IN TARRYTOWN NY. I PARKED THE CAR: TOYOTA HIGHLANDER 2019 OUTSIDE, HELPED MY WIFE AND 21-MONTH BABY INTO THE BACK SEAT AND HAD TO PUT SOMETHING IN THE TRUNK BUT IT WAS LOCKED. IN THAT MOMENT THE CAR WAS IN PARK WITH THE ENGINE RUNNING; THE GROUND WAS NOT STEEP AT ALL: 5-10 DEGREES THE MOST. I TOOK OUT THE KEY FROM IGNITION TO GO OPEN THE TRUNK WITH THE BUTTON FROM THE REMOTE. SUDDENLY THE CAR STARTED ROLLING BACKWARDS WITH MY WIFE AND KID IN THE BACK SEAT. THERE WAS A SLOPE FEW FEET AWAY FROM WHERE I PARKED AND THE ANGLE BECAME ABOUT 40 DEGREES AND IT PICKED UP SPEED QUICKLY. I RUSHED IN (DRIVERS DOOR WAS LUCKY OPEN AND FLAPPING AROUND), AT THE LAST MOMENT WAS ABLE TO PRESS THE BREAK BUT WE STILL HIT ANOTHER CAR WITH PEOPLE INSIDE. I AM THE ONLY ONE WITH VISUAL SCARS AND BRUISES ON MY LEFT LEG FROM TRYING TO CLIMB IN THE CAR, BUT MY WIFE FELT PAIN IN HER LOWER BACK THE DAY AFTER THE CRASH. THERE WERE WITNESSES AND MOST LIKELY A CAMERA, SINCE IT WAS BY THE FRONT ENTRANCE OF A MAJOR HOTEL. FROM READING AND RESEARCHING ON THIS MATTER I SUSPECT IT IS A DEFECT IN THE PARKING PAWL (THE PIECE INSIDE THE TRANSMISSION THAT HOLDS THE CAR IN PARK). THIS IS AN ABSOLUTE MANUFACTURERS DEFECT. I SAW HERE ON THE NHTSA WEBSITE THAT A PERSON FROM NJ FILED A COMPLAINT ABOUT THE EXACT SAME MATTER WITH THE SAME CAR: TOYOTA HIGHLANDER 2019 (NHTSA ID NUMBER: 11245263), JUST A MONTH AGO SO THIS IS DEFINITELY NOT AN ISOLATED CASE. PLEASE TAKE ACTION. THIS VEHICLE SHOULD BE RECALLED ASAP BEFORE SOMEONE GETS SERIOUSLY INJURED OR WORSE!
Other or unspecified, Sep 26, 2019
HYBRID HIGHLANDER STALLED AS I WAS PULLING OUT OF DRIVEWAY, WAS IN MOTION WHEN MY CAR COASTED TO A COMPLETE STOP, COULD NOT BRAKE, ALL POWER SEEMED TO SHUT DOWN. MESSAGE APPEARED SAYING: HYBRID SYSTEM MALFUNCTION CONTACT DEALER. CAR WAS TOWED TO DEALER AND THE DIAGNOSTIC REPORT WAS TO IMMEDIATELY CALL TOYOTA CORPORATION. CONSUMER REPORTS SAID THIS HAS BEEN A PAST ISSUE WITH HYBRID PRIUS AND SOME HIGHLANDERS. IS TOYOTA HIDING NEW ISSUES? I AM AFRAID THAT THIS CAR WILL DIE ON A BUSY HIGHWAY, DEALER SAID IT NEEDED A NEW "WIRING HARNESS"..(?) I HAVE AN ILL CHILD THAT NEEDS RELIABLE TRANSPORTATION, IS THIS NOT ONLY UNRELIABLE BUT DANGEROUS FOR MY FAMILY? HELP
Other or unspecified, Sep 13, 2019
THE REAR AC VENTS PUMP OUT PERFUMED AIR. WE BOUGHT OUR VEHICLE IN DECEMBER SO DID NOT TEST DRIVE WITH THE AC ON OR WE WOULD NEVER HAVE BOUGHT THE CAR. I AM ONE OF MANY WHO ARE SENSITIVE TO PERFUMES AND THE POLLUTION IN THE CAR GIVES ME A HEADACHE, MAKES ME NAUSEOUS AND WORST OF ALL MAKES ME SLEEPY. I HAVE TAKEN THE CAR TO THE DEALERSHIP WHO REPLACED THE AIR FILTER WITH NO RESULTS. I HAVE TAKEN THE ISSUE UP WITH TOYOTA WHO HAS STATED THAT THERE IS NO PERFUME AND THEY ARE DONE WITH ME. I HAVE A COMPLAINT ON CAR GURUS THAT HAS PRODUCED OTHER PEOPLE WITH THIS PROBLEM. I HAVE FOUND MORE PEOPLE WITH THE SAME PROBLEM ON THE HIGHLANDER FACEBOOK PAGE. ONE COUPLE NEVER DRIVES THEIR CAR IN WARM WEATHER. ONE DRIVER SAYS THAT THEIR 2 YEAR OLD VEHICLE IS STILL PUMPING OUT THE PERFUME SO IT DOESN'T AGE OUT. THE SMELL RESEMBLES LAUNDRY PRODUCT PERFUME SO MY HUSBAND AND THOUGHT THAT PERHAPS TOYOTA USED SOME RECYCLED PLASTIC IN THE REAR VENTS WHICH WOULD BE ADMIRABLE BUT THEY DENY THAT THEY DID. I BELIEVE THAT THIS IS A SAFETY ISSUE AS THE INSIDIOUS PERFUME CAN MAKE DRIVERS SLEEPY AND SICK. I AM VERY DISAPPOINTED IN TOYOTA FOR ESSENTIALLY CALLING ME A LIAR AND I HAVE A $40,000 VEHICLE THAT MAKES ME SICK. I AM NOT HAVING ANY LUCK PUTTING MY COMMUNICATIONS WITH TOYOTA AND OTHER OWNERS INTO AN ACCEPTABLE FORMAT
Vehicle speed control, Fuel/propulsion system, Sep 11, 2019
SEVERE HESITATION WHEN GAS IS APPLIED, ESPECIALLY WHEN CROSSING HEAVY TRAFFIC AND INSTANT POWER/QUICK ACCELERATION NEEDED. ALSO NOTED WHEN GOING AROUND CORNERS, AFTER CAR HAS SLOWED DOWN BELOW 5 MPH TO MAKE THE CORNER. GAS IS APPLIED WITH HESITATION. NOTED MORE WHEN CAR IS AT A COMPLETE STAND STILL/MOVING AT SLOW SPEED THEN GAS APPLIED TO MOVE FORWARD. CAR DOES NOT MOVE/REACT INSTANTLY. I NOTICE THIS PROBLEM ON A WEEKLY (AT LEAST) BASIS.
Fuel system, Gasoline, Fuel/propulsion system, Sep 11, 2019
2019 HIGHLANDER XLE JERKS AND STALLS, THEN LOSES POWER. THIS OCCURED ON A NEWLY PURCHASED VEHICLE THAT HAS APPROXIMATELY 13K MILES ON IT, IN STOP AND GO TRAFFIC ON A SUB-URBAN STREET. NO CHECK ENGINE LIGHT OR OTHER ALERT CAME ON, PROVIDING NO INDICATION TO THE DRIVER OF THE ISSUE. WAS ABLE TO RESTART THE VEHICLE AND DRIVE IT TO THE DEALERSHIP. THEY SAID IT WAS A FUEL PRESSURE ISSUE, AND ARE REPLACING THE FUEL PUMP - A PART THAT USUALLY LASTS MORE THAN 200,000 MILES. I HAVE NO IDEA WHETHER THIS IS A FUEL PUMP ISSUE, OR A FUEL REGULATION ISSUE, AND IF THOSE FUNCTIONS ARE BOTH PERFORMED BY THE FUEL PUMP. THE DEALER DID NOT SEEM TO BE AWARE OF THE ISSUE, AND THERE ARE NO RELATED RECALLS FOR THIS ISSUE. THEY DID FIND ONE OTHER INSTANCE OF THIS OCCURRING WHEN THEY RESEARCHED IT. I'D LIKE TO KNOW FOR CERTAIN WHETHER THIS IS A FUEL PUMP ISSUE, OR A FUEL REGULATION ISSUE. THIS PRESENTED A VERY DANGEROUS SITUATION, AND I WAS LUCKY TO BE ABLE TO GET OFF THE ROAD.
Structure, Electronic stability control (ESC), Engine, Aug 20, 2019, crash
MAY 31 I WAS PICKING MY PASSENGERS AS DIVING TO UBER DRIVER. I PARKED MY VEHICLE STEP OUT TO OPEN BACK DOOR TO OPEN MY 3RD ROW SEAT BUT DOOR DIDN'T ABLE TO OPEN AND SAME MINUTES I HEARD VOICE BEEP COMING OUT FROM FRONT STEERING WHEEL. I TURNED AROUND WENT TO SEE WHAT THIS VOICE IS ABOUT.. BEFORE I TOUCHED ANYTHING MY VEHICLE START TO ROLLED BACKWARDS AND I GOT SO SCARED AND I TRIED TO HOLD THE STEERING WHEELS FROM OUTSIDE TO STOP VEHICLE SOMEHOW BUT IT WENT SO FAST DRAGGED ME OVER 100 FEETS THROWS ME ON THE STREET AND WENT OUT ON 2 HOMES PROPERTY OVER THE BUSHES AND HIT THE RAILING GUARDS ON ONE HOME . I CALLED POLICE ON THE SPOT WHERE THEY ASKED MY PASSENGERS AS WELL WHAT WAS HAPPENED AND THEY STATED WHAT I JUST WROTE HERE. AMBULANCE CAME PUT BANDAGES ON MY RIPPED LEFT KNEE AND TOLD ME TO CALL THEM IF I NEEDED THEM LATER ON. I HAD CALLED TOYOTA COMPANY AND THEY CAME TOOK MY VEHICLE TO HACKENSACK TOYOTA TO TOOK SOME INFORMATION AND AFTER 4 WEEKS SENT ME LETTER SAYING NOTHING WRONG WITH THIS VEHICLE AT ALL .... I'M SHOCKED AFTER HEARD THE VEHICLE HAD NO PROBLEM SO WHY IT ROLLED IN PARKING POSITION RIPPED MY KNEES PUT ME INTO STRESS AND POLICE REPORT MY 4 WITNESSES ALL WAS A LIE OR TOYOTAS PLAYING SOME BIG GAMES AROUND ME SO THEY DONT HAVE TO DO BIGGEST RECALL ON BRAND NEW VEHICLES ? I'M TRYING TO LET YOU GUYS KNOW THIS IS SOMETHING BIG GOING ON SO PLEASE HELP ME OUT WITH THIS SITUATION AS SOON AS POSSIBLE.
Other or unspecified, Aug 17, 2019
THIS SUVS 2019 HIGHLANDER STANDARD 'EQUIPMENT LIST' STATES THAT IT CAN TOW UP TO 5,000 LBS. IT ONLY HAS FRONT WHEEL DRIVE. WITH A WEIGHT DISTRIBUTION HITCH INSTALLED, AROUND 4,200 LBS. TOW WEIGHT AND AROUND 370 LBS. OF TOUGH WEIGHT THE SUV HAD A HARD TIME PULLING AWAY FROM STOP LIGHTS WITHOUT THE TIRES BREAKING LOOSE. WHEN BACKING OFF OF THE ROAD ONTO A FLAT SURFACE WITH WET GRASS THE SUV LOST ALL TRACTION WITH THE TIRES SPILLING. THE TIRES DID NOT DIG INTO THE GROUND AT ALL. THEY WERE JUST SLIPPING ON TOP OF THE GRASS. I CONTACTED TOYOTA AND DISCUSSED THIS WITH THEM, WITH LITTLE INFORMATION SUPPLIED MY TOYOTA OVER ABOUT FOUR MONTH TIME PERIOD. BOTTOM LINE FROM TOYOTA THERE IS NOTHING WRONG WITH THE SUV. IF THIS SUV WOULD HAVE BEEN AN ALL WHEEL DRIVE I DO NOT THINK THERE WOULD HAVE BEEN A PROBLEM, BUT USING THIS FWD SUV TO TOW UP TO 5,000 LBS. MAYBE UNSAFE. THE ATTACHED PICS SHOW WHERE IT LOST TRACTION.
Steering, Other or unspecified, Engine, Aug 14, 2019
WHILE DRIVING, THE VEHICLE HAD A SLIGHT LAG WHEN I APPLIED GAS THEN STARTED BEEPING AND PROVIDED THE WARNINGS: CHECK ENGINE, HYBRID SYSTEM MALFUNCTION, PRE-COLLISION SYSTEM MALFUNCTION, CHECK AWD SYSTEM. I TURNED THE CAR OFF MULTIPLE TIMES, THE ERRORS WERE STILL ON THE CAR THE NEXT MORNING WHEN I STARTED THE CAR TO TAKE IT TO THE SERVICE APPT. WHEN I GOT TO THE DEALERSHIP I TURNED THE CAR OFF TO CHECK IT IN, WHEN I CAME BACK THE ERROR WAS GONE. THEY CHECKED OUT THE CAR THEY SAID THERE WAS NOTHING WRONG WITH IT AND THOUGHT IT WAS JUST 'AMBIENT CONDITIONS'. TWO WEEKS LATER, I WAS DRIVING AND I HAD THE SAME LAG IN POWER THEN THE SAME ALARMS AND STARTED DRIVING TOWARD THE DEALERSHIP (ABOUT 3 MILES AWAY) AND THE HYBRID SYSTEM AND POWER STEERING SHUT DOWN IN THE MIDDLE OF THE ROAD LEAVING ME WITH NO POWER. I TURNED THE VEHICLE OFF AND BACK ON AND THE ERRORS WERE STILL THERE AND IT SHUT DOWN AGAIN ANOTHER HALF MILE DOWN THE ROAD. IT IS AT THE DEALERSHIP AGAIN. THE VEHICLE HAS 10,800 MILES AND SHOULD NOT BE HAVING THESE SIGNIFICANT ISSUES. I WAS DRIVING IN THE CITY DURING ALL THESE EVENTS.
Electrical system, Engine, Fuel/propulsion system, Aug 9, 2019
2019 HIGHLANDER XLE LOSES POWER, UNABLE TO ACCELERATE, & JERKS AND STALLS IN TRAFFIC.BOUGHT AT 200 MILES, CERTIFIED PREOWNED. IT IS A NIGHTMARE VEHICLE. ACCELERATOR HAS BEEN TOUCHY AND JUMPY AT TIMES, INTERMITTENTLY AT SLOW SPEEDS. FIRST TIME IT STALLED IT STARTED TO LOSE POWER PUT -PUT AND CHUG LIKE JERKING AND ALL DASH AND ELECTRICAL ON DASH WENT OUT, UNABLE TO ACCELERATE, THEN STALLED OUT IN ROAD, UNABLE TO STEER OR CONTROL VEHICLE. THIS OCCURRENCE WAS AFTER A LONGER PERIOD OF DRIVING. SECOND TIME IT STALLED OUT BEGAN TO LOSE POWER, PUTTER AND CHUG, UNABLE TO ACCELERATE APPLYING GAS PEDAL, GETTING NO GAS, VEHICLE DIES OUT, UNABLE TO STEER OR CONTROL VEHICLE. THIS OCCURRENCE WAS AFTER A LONGER PERIOD OF DRIVING. THIRD TIME WAS YESTERDAY 8-8-19. LEFT WORK AND ABOUT 5-7 MINUTES INTO MY DRIVE, STARTED HESITATING, LOSING ALL DASH AND ELECTRICAL POWER AND WILL NOT ACCELERATE WHEN GAS PEDAL APPLIED, THEN STALLS OUT, UNABLE TO CONTROL THE STEERING WHEEL AGAIN! ALMOST GOT HIT THIS TIME, MAN BEHIND ME COMING FAST AND HAD TO SWERVE INTO LANE OVER TO MISS ME. THIS CAR IS GOING TO KILL ME OR SOMEONE BY CAUSING AN ACCIDENT IF THEY DO NOT GET IT FIXED RIGHT. AFTER THE SECOND STALL IT WAS TOWED INTO DEALERSHIP AND THEY WERE NOT SURE BUT SAID FUEL PRESSURE WAS READING 22 AND WAS SUPPOSED TO BE IN THE MID TO HIGH 50'S. THEY REPLACED THE FUEL PUMP AND IT DROVE OK FOR A LITTLE WHILE BUT I NOTICED THE AVERAGE FUEL MILEAGE GOING DOWN FROM AN APPROX IN CITY 19.1--20 TO 17.1-17.3. HAS NEVER BEEN SO LOW SO OBVIOUSLY THE STALLING AND THE REPLACING OR THE FUEL PUMP ARE NOT THE REAL ISSUE. FUEL ECONOMY GOING DOWN SINCE REPLACEMENT OF THE FUEL PUMP AND NOW ANOTHER DANGEROUS STALLING ISSUE. CAR IS AT TOYOTA DEALER NOW. THEY NEED TO DIVE MUCH DEEPER & RESOLVE THIS VERY DANGEROUS SAFETY ISSUE! I BOUGHT THIS CAR TO FEEL SAFE AND HAVE RELIABLE TRANSPORTATION AND HAVE NEITHER. IT REALLY SCARES ME. *DT*JB
Electrical system, Other or unspecified, Aug 8, 2019
THE ENTIRE VOICE GUIDANCE SYSTEM IS INOPERATIVE ON MY ONE WEEK OLD 2019 HIGHLANDER HYBRID PLATINUM. NO AUDIBLE VOICE OR BEEPS WITH NAVIGATION ASSIST, NO PHONE ASSIST,, NO EYES-FREE ASSIST, NO DRIVER ANNOUNCE TO REAR CABIN VOICE, NO ENTERTAINMENT SYSTEM VOICE ASSIST. THIS IS A SAFETY HAZARD ELIMINATING HANDS FREE DRIVING, AND NO NAVIGATION GUIDANCE. I WAS ON UNFAMILIAR ROADS IN THE DARK OF NIGHT, ALONE, UNABLE TO OPERATE NECESSARY EQUIPMENT WHICH PROVED TO BE UNRELIABLE. I JUST LEARNED THAT THIS ISSUE HAS BEEN KNOWN TO TOYOTA FOR SEVERAL MONTHS, YET NEW VEHICLES ARE DRIVEN AWAY FROM DEALERSHIPS BY UNSUSPECTING NEW OWNERS AFTER PAYING GOOD MONEY FOR A DEFECTIVE VEHICLE. DECEITFUL, UNETHICAL, AND UNSAFE! WHERE IS THE RECALL FOR THIS ISSUE? WHY ARE VEHICLES NOT FIXED BEFORE BEING SOLD AS NEW?