2006 Toyota RAV4
Problems, recalls and owner-reported issues
Steering is the leading concern among 704 owner complaints filed for this model year. This is the 3rd highest complaint count among 26 RAV4 model years with reports.
Of the 2006 reports, 26 involved a crash and 5 involved a fire. 10 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Suspension, rearAug 12, 2016
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2006-2011 Toyota RAV4 vehicles manufactured October 31, 2005, to September 7, 2010, and 2010 Lexus HS250h vehicles manufactured July 6, 2009, to August 26, 2010. The affected vehicles have rear suspension arms (rear tie rods) with adjusting lock nuts that may have been improperly tightened after servicing. As a result of being loose, the arm may have thread damage and may rust, possibly leading to the failure of the arm and an abrupt change in the vehicle's alignment.
Failure of the rear tie rod could cause a loss of vehicle control, increasing the risk of a crash.
Toyota will notify owners and dealers will replace both rear suspension arms and encapsulate the locknuts, free of charge. The recall began on September 30, 2016. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for this recall are G0V for Toyota vehicles and GLK for Lexus vehicles. Note: This recall supersedes recall 13V-383, in which some vehicles were only inspected, sealed, and did not have both arms replaced. The affected vehicles were previously recalled under 13V-383, but did not have both rear suspension arms replaced at that time. Those vehicles need to have both arms replaced as part of this recall remedy.
Campaign 16V596000 on NHTSA.gov
Seats, front assembly, seat heater/coolerJun 2, 2016
Southeast Toyota Distributors, LLC (SET) is recalling certain 2005-2011 4Runner, Highlander, Sequoia, and Sienna, 2005-2010 Avalon and Tundra, 2006-2008 Camry Solara, 2006-2010 Highlander hybrid, 2006-2011 Rav4 and Tacoma, 2007-2010 FJ Cruiser, 2007-2011 Camry hybrid, 2009-2010 Venza, 2010-2012 Prius, 1988-1990 and 2005-2010 Camry, and 1989 and 2009-2010 Corolla vehicles equipped with aftermarket accessory seat heaters with a copper strand heating element. The electrical wiring in the seat heaters may be damaged when the seat cushion is compressed.
If damaged, the copper strand heating element may short circuit, increasing the risk of a fire.
SET will notify owners, and dealers will disconnect the seat heaters, free of charge, and refund the purchase price of the seat heater accessory. The recall began on July 14, 2016. Owners may contact SET customer service at 1-866-405-4226. SET number for this recall is SET16B.
Campaign 16V396000 on NHTSA.gov
Seat belts, rear/otherFeb 19, 2016
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2006-2012 RAV4 vehicles manufactured July 28, 2005, to December 19, 2012, and 2012-2014 RAV4 EV vehicles manufactured July 24, 2012, to August 29, 2014. In the event of a frontal collision, the rear seat belts for the outboard seats may be cut by the seat cushion frame.
A cut seat belt may not properly restrain the seat occupant, increasing their risk of injury in a crash.
Toyota will notify owners, and dealers will install a protector over both rear seat cushion frames, free of charge. The recall began on June 24, 2016. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is G0F.
Campaign 16V096000 on NHTSA.gov
Visibility, power window devices and controlsOct 22, 2015
Toyota Motor Company (Toyota) is recalling certain model year 2009-2011 Tundra, Sequoia, Corolla, Corolla Matrix and Scion xB, 2008-2011 Highlander and Highlander Hybrid, 2007 Camry and Camry Hybrid, 2009 Camry and Camry Hybrid, 2006-2011 RAV4, 2006-2010 Yaris, and 2009-2010 Scion xD and Pontiac Vibe vehicles. During the manufacturing of the Power Window Master Switch (PWMS), grease lubricant may have been inconsistently applied to the sliding electrical contacts.
If the sliding electrical contacts are not protected by lubricant, debris and moisture that get into the switch may cause a short circuit and the switch assembly may overheat and melt, increasing the risk of a fire.
Toyota will notify owners, and dealers will inspect the switch, applying a lubricant if no abnormality is found. If abnormality is found, the PWMS circuit board will be replaced, free of charge. The recall is expected to begin December 20, 2015. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is C0M.
Campaign 15V689000 on NHTSA.gov
Air bags, frontal, driver side, inflator moduleApr 9, 2014
Toyota is recalling certain model year 2006-2008 RAV4, 2006-2010 Yaris, 2008-2010 Highlander, and 2009-2010 Tacoma, Corolla, Corolla Matrix and General Motors Pontiac Vibe vehicles. In the affected vehicles, the steering column assembly contains electrical connections to the driver's airbag module housed in a spiral cable assembly, which includes a Flexible Flat Cable (FFC). Due to the shape and location of the FFC's retainer, the FFC could become damaged when the steering wheel is turned.
If the FFC is damaged, connectivity to the driver's air bag module could be lost and the air bag deactivated. The failure of the driver's air bag to deploy in the event of a crash that typically necessitates deployment increases the risk of injury to the driver.
Toyota will notify the Toyota vehicle owners, and General Motors will notify the Pontiac Vibe owners. Toyota sent owners an interim notification letter in May 2014 to advise owners of the recall. Toyota will mail owners a second letter when remedy parts are available. General Motors sent Pontiac Vibe owners an Interim letter on June 20, 2014 notifying them that parts are currently unavailable. General Motors sent notices to the Pontiac Vibe owners on September 15, 2014, that a remedy is available. The recall began on October 27, 2014. Owners may contact Toyota at 1-800-331-4331. Owners may contact General Motors at 1-800-762-2737.
Campaign 14V168000 on NHTSA.gov
Suspension, rearAug 28, 2013
Toyota is recalling certain model year 2006 through 2011 RAV4 and 2010 Lexus HS250h passenger vehicles manufactured from October 2005 through September 2010. If the nuts for adjusting the rear wheel alignment are improperly tightened during service, the rear suspension arm (rear tie rod) may develop unwanted movement and rust leading to thread damage and eventual failure. Failure of the rear tie rod will cause an abrupt change in the vehicle's alignment.
Failure of the rear tie rod could cause a loss of vehicle control, increasing the risk of a crash.
Toyota will notify owners, and dealers will inspect the tie rods and replace any that have rust or corrosion on the alignment adjustment threads. All of the rear tie rods will then be encased in an epoxy to prevent future environmental damage. Due to limitations in parts, the recall remedy will be launched in phases from September 2013 through mid-April 2014. All owners will receive notification of the recall, with most receiving second notifications when parts are available in their area. IMPORTANT: This recall supersedes Toyota and Lexus recall 12V-373. All vehicles that have been inspected and remedied under the previous recall need to be re-inspected and have the appropriate remedy applied.
Campaign 13V383000 on NHTSA.gov
Suspension, rearAug 2, 2012
Toyota is recalling certain model year 2006 through 2011 RAV4 and 2010 Lexus HS250h passenger vehicles manufactured from October 2005 through September 2010. If the nuts for adjusting the rear wheel alignment are improperly tightened during service, the rear suspension arm (rear tie rod) may develop unwanted movement and rust, leading to thread damage and eventual failure. Failure of the rear tie rod will cause an abrupt change in the vehicle's alignment.
Failure of the rear tie rod could cause a loss of vehicle control, increasing the risk of a crash.
Toyota will notify owners, and dealers will inspect the rear tie-rod nut for looseness and replace any suspect tie-rod found loose. Dealers will also affix instructions in multiple places to prevent improper servicing in the future. The recall began on November 30, 2012. Owners may contact Toyota at 1-800-331-4331 or Lexus at 1-800-255-3987.
Campaign 12V373000 on NHTSA.gov
Vehicle speed control, accelerator pedalFeb 24, 2011
TOYOTA IS RECALLING CERTAIN MODEL YEAR 2008 THROUGH 2011 LEXUS LX570, 2003 THROUGH 2009 TOYOTA 4RUNNER, AND 2006 THROUGH 2010 RAV4 VEHICLES. THE ACCELERATOR PEDAL CAN GET STUCK IN THE WIDE OPEN POSITION DUE TO ITS BEING TRAPPED BY AN UNSECURED OR INCOMPATIBLE DRIVER'S FLOOR MAT.
A STUCK OPEN ACCELERATOR PEDAL MAY RESULT IN VERY HIGH VEHICLE SPEEDS AND MAKE IT DIFFICULT TO STOP THE VEHICLE, WHICH COULD CAUSE A CRASH, SERIOUS INJURY OR DEATH.
THE REMEDY IS NOW AVAILABLE. THE SAFETY RECALL BEGAN EARLY APRIL 2011. THE REMEDY WILL INVOLVE MODIFICATION OR REPLACEMENT OF THE ACCELERATOR PEDAL AND REPLACEMENT OF ANY TOYOTA ALL-WEATHER FLOOR MAT. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331 OR LEXUS AT 1-800-255-3987.
Campaign 11V113000 on NHTSA.gov
Equipment, other, labelsFeb 3, 2010
SOUTHEAST TOYOTA IS RECALLING CERTAIN MODEL YEAR 2005-2011 PASSENGER VEHICLES FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 110, "TIRE SELECTION AND RIMS." THESE VEHICLES WERE SOLD WITHOUT THE REQUISITE LOAD CARRYING CAPACITY MODIFICATION LABELS.
A DRIVER MAY OVERLOAD A VEHICLE WHICH MAY INCREASE THE RISK OF A CRASH.
DEALERS WILL MAIL TO CONSUMERS THE CORRECTED LABEL OR THE CUSTOMER WILL HAVE THE OPTION FOR DEALERS TO INSTALL THE LABEL FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 27, 2010. OWNERS MAY CONTACT SOUTHEAST TOYOTA AT 1-800-301-6859.
Campaign 10V036000 on NHTSA.gov
Equipment, other, labelsFeb 3, 2010
GULF STATES TOYOTA IS RECALLING CERTAIN MODEL YEAR 2005-2010 VEHICLES FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 110, "TIRE SELECTION AND RIMS." THESE VEHICLES WERE SOLD BETWEEN SEPTEMBER 1, 2005 AND JUNE 2, 2008 WITHOUT THE REQUISITE LOAD CARRYING CAPACITY MODIFICATION LABELS.
THIS DOES NOT MEET THE STANDARD REQUIREMENTS.
DEALERS WILL MAIL TO CONSUMERS THE CORRECTED LABEL OR THE CUSTOMER WILL HAVE THE OPTION FOR DEALERS TO INSTALL THE LABEL FREE OF CHARGE. DEALERS WILL ALSO CORRECT THE OWNER'S MANUAL. THE SAFETY RECALL BEGAN ON MAY 27, 2010. OWNERS MAY CONTACT GULF STATES TOYOTA AT 713-580-3300.
Campaign 10V035000 on NHTSA.gov
Equipment, other, labelsJun 15, 2009
TOYOTA IS RECALLING 27,080 MODEL YEAR 2005 THROUGH 2010 PASSENGER CARS BUILT FROM SEPTEMBER 1, 2005 TO MAY 4, 2009. THESE VEHICLES WERE NOT EQUIPPED WITH LOAD CARRYING CAPACITY MODIFICATION LABELS WHICH FAILS TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 110, "TIRE SELECTION AND RIMS."
INCORRECT LOAD CARRYING CAPACITY MODIFICATION LABELS COULD RESULT IN THE VEHICLE BEING OVERLOADED, INCREASING THE RISK OF A CRASH.
TOYOTA WILL NOTIFY OWNERS AND PROVIDE THEM WITH A NEW, ACCURATE LABEL TO BE INSTALLED OVER THE INACCURATE LABEL FREE OF CHARGE. THE SAFETY RECALL BEGAN ON AUGUST 18, 2009. OWNERS MAY CONTACT TOYOTA AT 1-888-270-9371.
Campaign 09V223000 on NHTSA.gov
Representative owner complaints: suspension
73 reports, newest first. Show all
Suspension, Mar 20, 2017
2006 TOYOTA RAV 4. LETTER FROM [XXX] RE 2006 TOYOTA RAV4 4WD 2.4 L, NHTSA SAFETY CAMPAIGN NO. 16V596000. *LD [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *PM *TR
Suspension, Mar 16, 2017
TL* THE CONTACT OWNS A 2006 TOYOTA RAV4. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 16V596000 (SUSPENSION) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT
Steering, Suspension, Service brakes, Mar 2, 2017
TOYOTA DEFECTS
Suspension, Feb 15, 2017
TL* THE CONTACT OWNS A 2006 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V596000 (SUSPENSION). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Suspension, Feb 7, 2017
MANUFACTURER HAS NOT MADE PARTS AVAILABLE FOR RECALL #16V596 DATED 8-10-2016 AND THERE IS NO KNOWN DATE WHEN IT WILL BE AVAILABLE. YOUR LETTER EXPLAINS SAFETY RISK IF NOT REMEDIED COULD RESULT IN A LOSS OF VEHICLE CONTROL. MY CAR IS 11 YEARS OLD AND I AM CONCERNED. TRIED TO SCHEDULE REPAIR TODAY AND PARTS STILL ON BACKORDER
Suspension, Jan 3, 2017
TL* THE CONTACT OWNS A 2006 TOYOTA RAV4. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V596000 (SUSPENSION). THE CONTACT STATED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 03/03/17*LJ *TR
Suspension, Dec 10, 2016
THIS COMPLAINT IS IN REGARDS TO TOYOTA'S FAILURE TO REMEDY REAR LOWER SUSPENSION ARM ASSEMBLIES DEFECT WITHIN A REASONABLE TIME. TOYOTA OF ORANGE HAS MADE MULTIPLE APPOINTMENTS FOR THE REMEDY, HOWEVER WHEN VEHICLE IS BROUGHT IN FOR SERVICE, PARTS ARE NO LONGER AVAILABLE. ATTEMPTED TO HAVE RECALL SERVICE DONE AT LONGO TOYOTA, HOWEVER URGENT SAFETY RECALL IS NOT A PRIORITY ON SUNDAYS AND REQUESTS FOR SERVICE ARE REJECTED.
Steering, Suspension, Engine, Sep 11, 2016
GOOD DAY ' PLEASE: APPRAISE UNSAFETY DEFECTS. THANKFUL.
Suspension, Aug 18, 2016
ON AUGUST 11, 2016, TOYOTA ANNOUNCED A RECALL FOR REAR SUSPENSION NHTSA 16V596 TO AGAIN REPLACE REAR SUSPENSION ARMS AND THEN EPOXY THEM TO PREVENT CORROSION. THIS DENIES THE OWNER TO ALIGN THE REAR WHEELS IN THE FUTURE. TOYOTA AND OTHER MANUFACTURERS HAVE BEEN BUILDING CARS FOR YEARS THAT HAVE NOT REQUIRED EPOXYING OF PARTS TO PREVENT CORROSION SO WHAT IS THE PROBLEM HERE. HAS TOYOTA USED INFERIOR MATERIALS? ISN'T THERE SOME WAY FOR TOYOTA TO MAKE THE REPAIR AND STILL ALLOW FOR PROPER ALIGNMENT EVEN IF IT COSTS A SMALL AMOUNT MORE? IMPROPER ALIGNMENT WILL RESULT IN INCREASED TIRE WEAR AND DECREASED FUEL ECONOMY AND POSSIBLY DECREASED CONTRO WHILE DRIVING. MY CAR NOW HAS 91,500 MILE ON IT AND I INTEND TO KEEP IT FOR MANY YEARS. WHY SHOULD I BE DENIED THE ABILITY TO PROPERLY MAINTAIN THE CAR?
Suspension, Jul 18, 2016
TL* THE CONTACT OWNS A 2006 TOYOTA RAV4. THE CONTACT EXPERIENCED EXCESSIVE WEAR ON THE REAR TIRES. PRIOR TO THE FAILURE, THE VEHICLE WAS TAKEN TO THE DEALER AND REPAIRED PER NHTSA CAMPAIGN NUMBER: 13V383000 (SUSPENSION). PRIOR TO THE RECALL, THE VEHICLE OPERATED NORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT ONCE THE VEHICLE FELL OUT OF ALIGNMENT, THE TIRES COULD NOT BE ADJUSTED DUE TO THE EPOXY. THE REAR SUSPENSION ARM NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 225,000.
Suspension, Feb 12, 2016
R/R SWAY BAR END LINK IS BROKEN IN MOTION ON CITY STREET
Steering, Suspension, Wheels, Feb 3, 2016
GOOD AFTERNOON, TOYOTA DEFECTS AND MALFUNCTIONS. PLEASE, IMPROVE SAFETY PERFORMANCE. THANK YOU FOR HELPING. *TR
Steering, Suspension, Vehicle speed control, Apr 29, 2015
1/30/14 RECALL PART - REAR LOWER SUSPENSION ARM REPAIRED BY HANDY. SHORTLY AFTER (1-3 MONTHS) I NOTICED SWERVE/SWAY DURING HARD RIGHT TURNS. I SUSPECTED BAD OR UNDERINFLATED TIRE ON DRIVERS SIDE REAR. CHECKED ALL TIRE INFLATION AND LUG NUT TIGHTNESS BUT THE SWERVE/SWAY CONTINUED. ON 10/16/14 I HAD (4) NEW SNOW TIRES INSTALLED AT SUMNER TIRE IN NEWPORT/DERBY, VT. I THOUGHT IT WOULD ELIMINATE THE PROBLEM BUT THE SWERVE/SWAY CONTINUED. ON 10/21/14 I HAD LOCAL MECHANIC PERFORM A FOUR WHEEL ALIGNMENT. THE MECHANIC COULD NOT MAKE THE ADJUST BUT CONFIRMED DRIVERS SIDE REAR WAS OUT OF ALIGNMENT. ON 1/16/15 I MADE AN APPOINTMENT AT HANDY TO RESOLVE THIS AND OTHER ISSUES. HANDY OFFERED FREE LABOR IF I PAID $309.43 FOR PARTS TO REPLACE THE FAILED RECALL. WITHIN A FEW DAYS I CONTACTED NATIONAL TOYOTA CUSTOMER SERVICE AND SPOKE TO [XXX]. REF #CAN'T BE ENTERED AS IT FLAGS AS A SS NUMBER. [XXX] CALLED BACK TO STATE THAT HANDY SHOULD BE CONTACTING ME BY END OF THE WEEK CONCERNING THIS ISSUE. RECEIVED A ON-LINE SURVEY ONLY IN WHICH I MADE CLEAR THAT I SHOULD NOT HAVE TO PAY FOR A FAILED RECALL ITEM THAT WAS NOT FIXED PROPERLY. I CALLED NATIONAL C.S. AGAIN TWO WEEKS LATER TO REPORT THAT I HAVE NOT RECEIVED ANY CONTACT FROM HANDY. AFTER THAT CALL, STILL NO CONTACT WAS RECEIVED. I CALLED HANDY (3) TIMES ASKING TO SPEAK TO THE SERVICE MANAGER, [XXX] , WHO WAS ALWAYS BUSY. I FINALLY RECEIVED A CALL BACK FROM A SERVICE TECHNICIAN, [XXX], WITH A LOWER OFFER FOR THE COST OF THE PARTS TO FIX THE RECALL OF $226.03. I CALLED HANDY BACK STATING THAT I FELT THEIR OFFER WAS NOT ACCEPTABLE AND THAT I WOULD BE FILING A COMPLAINT WITH THE BBB FOR ASSISTANCE. MY POINT IN ALL OF THIS IS THAT TOYOTA ISSUED A RECALL FOR THIS PART AND THE RECALL FAILED AND SHOULD NOT BE REPAIRED AT THE CONSUMER'S COST. THIS IS A SAFETY CONCERN OF MINE AS WELL AND LIMITS THE USE OF MY VEHICLE FOR LONG TRIPS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Suspension, Apr 2, 2015
THE REAR SUSPENSION ARM ON MY TOYOTA RAV4 FAILED, CAUSING THE WHEEL TO DROP OFF THE CAR AS I ENTERED I-95. WHEN I REPORTED IT TO TOYOTA, THEY SAID THE RECALL HAD BEEN FIXED IN ABQ, NM. I LIVE IN VA; THE RECALL HAD NEVER BEEN FIXED, AND THE CAR HAS NEVER BEEN IN ABQ. TURNS OUT ABQ DEALER HAD REPORTED THE WRONG VIN # ON FIXING MULTIPLE RECALLS ON ANOTHER RAV. I HAVE DOUBLE CHECKED THE VEHICLE AND MY VA DMV REGISTRATION TO ENSURE MY VIN IS CORRECT. I HAVE BEEN CONTACTING CORPORATE TOYOTA FOR OVER A WEEK, GETTING THE RUN AROUND. I CANNOT GET MY RAV FIXED BECAUSE THEY SAY THEIR RECORDS ARE IN ERROR. TOYOTA IS REFUSING TO FIX THE RECALL, AND THEIR CUSTOMER RESPONSE ON THIS IS HORRIBLE. *TR
Suspension, Mar 16, 2015
TL* THE CONTACT OWNS A 2006 TOYOTA RAV4. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, A LOUD BANGING NOISE EMITTED FROM THE REAR OF THE VEHICLE. AFTER INSPECTING THE VEHICLE, THE CONTACT NOTICED THAT THE REAR TIE ROD FRACTURED. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN STATED THAT THE VEHICLE WAS PREVIOUSLY SERVICED UNDER NHTSA CAMPAIGN NUMBER: 12V373000 (SUSPENSION) AND NHTSA CAMPAIGN NUMBER: 13V383000 (SUSPENSION). HOWEVER, BOTH REMEDIES FAILED TO PREVENT THE FAILURE FROM OCCURRING. THE DEALER STATED THAT THE TIE ROD FRACTURED WITH THE EPOXY STILL ATTACHED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 139,239. UPDATED 5/4/15*CN UPDATED 05/26/15*JB
Suspension, Mar 15, 2015
1/30/14 RECALL PART - REAR LOWER SUSPENSION ARM REPAIRED BY HANDY. SHORTLY AFTER (1-3 MONTHS) I NOTICED SWERVE/SWAY DURING HARD RIGHT TURNS. I SUSPECTED BAD OR UNDERINFLATED TIRE ON DRIVERS SIDE REAR. CHECKED ALL TIRE INFLATION AND LUG NUT TIGHTNESS BUT THE SWERVE/SWAY CONTINUED. ON 10/16/14 I HAD (4) NEW SNOW TIRES INSTALLED AT SUMNER TIRE IN NEWPORT/DERBY, VT. I THOUGHT IT WOULD ELIMINATE THE PROBLEM BUT THE SWERVE/SWAY CONTINUED. ON 10/21/14 I HAD LOCAL MECHANIC PERFORM A FOUR WHEEL ALIGNMENT. THE MECHANIC COULD NOT MAKE THE ADJUST BUT CONFIRMED DRIVERS SIDE REAR WAS OUT OF ALIGNMENT. ON 1/16/15 I MADE AN APPOINTMENT AT HANDY TO RESOLVE THIS AND OTHER ISSUES. HANDY OFFERED FREE LABOR IF I PAID $309.43 FOR PARTS TO REPLACE THE FAILED RECALL. WITHIN A FEW DAYS I CONTACTED NATIONAL TOYOTA CUSTOMER SERVICE AND SPOKE TO [XXX]. REF #CAN'T BE ENTERED AS IT FLAGS AS A SS NUMBER. [XXX] CALLED BACK TO STATE THAT HANDY SHOULD BE CONTACTING ME BY END OF THE WEEK CONCERNING THIS ISSUE. RECEIVED A ON-LINE SURVEY ONLY IN WHICH I MADE CLEAR THAT I SHOULD NOT HAVE TO PAY FOR A FAILED RECALL ITEM THAT WAS NOT FIXED PROPERLY. I CALLED NATIONAL C.S. AGAIN TWO WEEKS LATER TO REPORT THAT I HAVE NOT RECEIVED ANY CONTACT FROM HANDY. AFTER THAT CALL, STILL NO CONTACT WAS RECEIVED. I CALLED HANDY (3) TIMES ASKING TO SPEAK TO THE SERVICE MANAGER, [XXX] , WHO WAS ALWAYS BUSY. I FINALLY RECEIVED A CALL BACK FROM A SERVICE TECHNICIAN, [XXX], WITH A LOWER OFFER FOR THE COST OF THE PARTS TO FIX THE RECALL OF $226.03. I CALLED HANDY BACK STATING THAT I FELT THEIR OFFER WAS NOT ACCEPTABLE AND THAT I WOULD BE FILING A COMPLAINT WITH THE BBB FOR ASSISTANCE. MY POINT IN ALL OF THIS IS THAT TOYOTA ISSUED A RECALL FOR THIS PART AND THE RECALL FAILED AND SHOULD NOT BE REPAIRED AT THE CONSUMER'S COST. THIS IS A SAFETY CONCERN OF MINE AS WELL AND LIMITS THE USE OF MY VEHICLE FOR LONG TRIPS. *TR
Suspension, Feb 12, 2015
TL* THE CONTACT OWNS A 2006 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V383000 (SUSPENSION) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Suspension, Jan 21, 2015
TL* THE CONTACT OWNS A 2006 TOYOTA RAV 4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V383000 (SUSPENSION) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNAVAILABLE.
Suspension, Sep 19, 2014
DEALER FAILS TO COMPLETE WORK ON RECALL IN A TIMELY MANNER. RECALL ON 2006-2011 MODEL YEAR RAV4 VEHICLES; REAR LOWER SUSPENSION ARM. "SAFETY RECALL C0J" MARCH 2014 - RECEIVE NOTICE FROM TOYOTA "URGENT SAFETY RECALL". MADE AN APPOINTMENT JUNE 2014. TOLD ON ARRIVAL PARTS NOT AVAILABLE. WAS PUT ON WAIT LIST. CALLED DEALER SEVERAL TIMES ON THE PHONE TO CHECK ABOUT WAIT LIST. TOLD PARTS STILL NOT AVAILABLE. 9/19/2014 - RECEIVED FOLLOW UP NOTICE FROM TOYOTA. CALLED DEALER. TOLD STILL ON WAIT LIST, PARTS NOT AVAILABLE. *TR
Suspension, Jun 24, 2014
I TOOK THE CAR IN FOR THE RECALL ON THE REAR SUSPENSION AND WAS LED TO BELIEVE THE REPAIRS HAD BEEN MADE BY THE DEALERSHIP - DICK DYER TOYOTA IN COLUMBIA, SC ON JANUARY 13, 2014. TWO MONTHS LATER THE LEFT REAR TIRE ALMOST CAME OFF OF THE CAR AS MY WIFE AND CHILDREN PULLED INTO THE DRIVEWAY. I SPOKE WITH [XXX] (SERVICE MANAGER) AND HE SAID THAT HE KNEW ABOUT MY CAR. AT THE TIME OF MY INITIAL VISIT IN JANUARY, THEY HAD NOTICED RUSTY BOLTS ON MY SUSPENSION STARTING TO SHEER. AT THE TIME, HE HAD CALLED TOYOTA MOTOR SERVICE TO SEE, IF THE SITUATION WARRANTED GETTING US A RENTAL CAR AND TO SEE, IF THEY FELT THE CAR WAS SAFE TO DRIVE. THEY CAME TO THE CONCLUSION THAT THE CAR WAS SAFE TO DRIVE WITHOUT VISUALLY INSPECTING (TMS). HE ALSO ADMITTED THAT NO REPAIRS HAD BEEN MADE TO MY CAR. SO THEY KNEW THERE WAS A PROBLEM AND DID NOTHING. I WAS NOT INFORMED OF THE CONDITION OF THE SUSPENSION, OR THE FACT THAT THEY CALLED TMS TO DISCUSS. I WAS LED TO BELIEVE THE RECALL HAD BEEN COMPLETED. I WOULD NEVER OF DRIVEN THE CAR, IF I KNEW OF IT'S CONDITION. WE LEFT FOR DISNEY THE NEXT DAY AND DROVE 2,400 MILES, BEFORE THE SUSPENSION ARM GAVE WAY. LUCKILY, WE WERE PULLING INTO THE DRIVEWAY AND NOT ON THE INTERSTATE OR WE COULD OF BEEN KILLED. YES, THEY MADE THE REPAIRS TO MY CAR, BUT THEY LET ME DRIVE OFF OF THE LOT KNOWING THAT I WAS DRIVING A TICKING TIME BOMB. THERE WASN'T A QUESTION OF IF THE SUSPENSION WOULD GIVE WAY....IT WAS WHEN. OBVIOUSLY, TOYOTA DOESN'T GIVE A [XXX] ABOUT THEIR LOYAL CUSTOMERS AND THEIR SAFETY. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Suspension, Jun 20, 2014
TL* THE CONTACT OWNS A 2006 TOYOTA RAV4. THE CONTACT STATED AFTER A RECALL REPAIR HAD BEEN PERFORMED, THERE WAS A STRONG VIBRATION IN THE REAR OF THE VEHICLE. THE CONTACT WAS INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 13V383000 (SUSPENSION) AND 12V373000 (SUSPENSION). THE VEHICLE WAS NOT INSPECTED AFTER THE RECALL REPAIR WAS PERFORMED AND THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER FOR INSPECTION. THE DEALER DID NOTICE THE VIBRATION UPON INSPECTING THE VEHICLE AND STATED THAT THE STEERING SHAFT MAY NEED TO BE REPLACED. THE DEALER DID NOT MENTION THAT THERE WAS A DEFECT WITH THE STEERING SHAFT PRIOR TO THE RECALL REPAIR. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.
Suspension, Air bags, May 20, 2014
TL* THE CONTACT OWNS A 2006 TOYOTA RAV4. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V168000 (AIR BAGS) AND NHTSA RECALL CAMPAIGN NUMBER: 13V383000 (SUSPENSION) HAD EXCEEDED THE REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THE PART WAS NOT AVAILABLE FOR REPAIR. THE MANUFACTURER WAS ALSO MADE AWARE OF THE DELAY IN THE RECALL BEING REPAIR. THERE WERE NO FAILURES AT THIS TIME.
Suspension, May 1, 2014
TL* THE CONTACT OWNS A 2006 TOYOTA RAV4. THE CONTACT RECEIVED THREE RECALL NOTIFICATIONS RELATED TO NHTSA CAMPAIGN ID NUMBER 13V383000 (SUSPENSION), HOWEVER THE PART NEEDED WAS CURRENTLY UNAVAILABLE TO PERFORM THE REPAIR. THE DEALER WAS NOT ABLE TO PROVIDE AN EXPECTED DATE FOR THE RECALL PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Suspension, Mar 20, 2014
TL* THE CONTACT OWNS A 2006 TOYOTA RAV4. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 13V383000 (SUSPENSION) HAD SURPASSED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PART WAS NOT AVAILABLE FOR REPAIR. THE MANUFACTURER WAS ALERTED OF THE FAILURE HOWEVER, DECLINED TO PROVIDE PART AVAILABILITY INFORMATION. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED THE FAILURE DESCRIBED IN THE RECALL.
Suspension, Mar 20, 2014
TL* THE CONTACT OWNS A 2006 TOYOTA RAV4. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 13V383000(SUSPENSION) HAD SURPASSED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURE WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.