2010 Toyota RAV4
Problems, recalls and owner-reported issues
Suspension is the leading concern among 400 owner complaints filed for this model year. This is the 7th highest complaint count among 26 RAV4 model years with reports.
Of the 2010 reports, 57 involved a crash and 3 involved a fire. 27 people were injured.
What owners report most often
Recalls and investigations
Suspension, rearAug 12, 2016
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2006-2011 Toyota RAV4 vehicles manufactured October 31, 2005, to September 7, 2010, and 2010 Lexus HS250h vehicles manufactured July 6, 2009, to August 26, 2010. The affected vehicles have rear suspension arms (rear tie rods) with adjusting lock nuts that may have been improperly tightened after servicing. As a result of being loose, the arm may have thread damage and may rust, possibly leading to the failure of the arm and an abrupt change in the vehicle's alignment.
Failure of the rear tie rod could cause a loss of vehicle control, increasing the risk of a crash.
Toyota will notify owners and dealers will replace both rear suspension arms and encapsulate the locknuts, free of charge. The recall began on September 30, 2016. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for this recall are G0V for Toyota vehicles and GLK for Lexus vehicles. Note: This recall supersedes recall 13V-383, in which some vehicles were only inspected, sealed, and did not have both arms replaced. The affected vehicles were previously recalled under 13V-383, but did not have both rear suspension arms replaced at that time. Those vehicles need to have both arms replaced as part of this recall remedy.
Campaign 16V596000 on NHTSA.gov
Seats, front assembly, seat heater/coolerJun 2, 2016
Southeast Toyota Distributors, LLC (SET) is recalling certain 2005-2011 4Runner, Highlander, Sequoia, and Sienna, 2005-2010 Avalon and Tundra, 2006-2008 Camry Solara, 2006-2010 Highlander hybrid, 2006-2011 Rav4 and Tacoma, 2007-2010 FJ Cruiser, 2007-2011 Camry hybrid, 2009-2010 Venza, 2010-2012 Prius, 1988-1990 and 2005-2010 Camry, and 1989 and 2009-2010 Corolla vehicles equipped with aftermarket accessory seat heaters with a copper strand heating element. The electrical wiring in the seat heaters may be damaged when the seat cushion is compressed.
If damaged, the copper strand heating element may short circuit, increasing the risk of a fire.
SET will notify owners, and dealers will disconnect the seat heaters, free of charge, and refund the purchase price of the seat heater accessory. The recall began on July 14, 2016. Owners may contact SET customer service at 1-866-405-4226. SET number for this recall is SET16B.
Campaign 16V396000 on NHTSA.gov
Seat belts, rear/otherFeb 19, 2016
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2006-2012 RAV4 vehicles manufactured July 28, 2005, to December 19, 2012, and 2012-2014 RAV4 EV vehicles manufactured July 24, 2012, to August 29, 2014. In the event of a frontal collision, the rear seat belts for the outboard seats may be cut by the seat cushion frame.
A cut seat belt may not properly restrain the seat occupant, increasing their risk of injury in a crash.
Toyota will notify owners, and dealers will install a protector over both rear seat cushion frames, free of charge. The recall began on June 24, 2016. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is G0F.
Campaign 16V096000 on NHTSA.gov
Visibility, power window devices and controlsOct 22, 2015
Toyota Motor Company (Toyota) is recalling certain model year 2009-2011 Tundra, Sequoia, Corolla, Corolla Matrix and Scion xB, 2008-2011 Highlander and Highlander Hybrid, 2007 Camry and Camry Hybrid, 2009 Camry and Camry Hybrid, 2006-2011 RAV4, 2006-2010 Yaris, and 2009-2010 Scion xD and Pontiac Vibe vehicles. During the manufacturing of the Power Window Master Switch (PWMS), grease lubricant may have been inconsistently applied to the sliding electrical contacts.
If the sliding electrical contacts are not protected by lubricant, debris and moisture that get into the switch may cause a short circuit and the switch assembly may overheat and melt, increasing the risk of a fire.
Toyota will notify owners, and dealers will inspect the switch, applying a lubricant if no abnormality is found. If abnormality is found, the PWMS circuit board will be replaced, free of charge. The recall is expected to begin December 20, 2015. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is C0M.
Campaign 15V689000 on NHTSA.gov
Visibility/wiperSep 18, 2015
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2009-2012 RAV4 vehicles manufactured October 27, 2008, to December 19, 2012 and 2012-2014 RAV4 EV vehicles manufactured July 24, 2012, to August 29, 2014. In the affected vehicles, water may drip onto the joint that connects the wiper linkage to the wiper motor.
Over time, the dripping water may cause corrosion and wear at the joint, potentially resulting in the separation of the wiper linkage. Once this occurs, the wipers would not function, reducing driver visibility and increasing the risk of a crash.
Toyota will notify owners, and dealers will replace the water diverter channel. In addition, a new wiper linkage with a wiper motor crank arm will be installed. The wiper linkage will have a protective cover over the wiper linkage joint to minimize water splash and a retainer ring to prevent the wiper arm from separating from the wiper motor. The recall began on November 7, 2016. Owners may contact Toyota's customer service number at 1-800-331-4331.
Campaign 15V577000 on NHTSA.gov
Seats, front assembly, seat heater/coolerNov 19, 2014
Southeast Toyota Distributors, LLC (SET) is recalling certain model year 2010-2011 Prius and Corolla, 2009-2011 Venza, 2006-2010 Avalon, 2007-2010 FJ Cruiser, 2005-2011 Sienna and Sequoia, 2006-2011 Tacoma 4x2 and 4x4, Camry, Highlander, Tundra 4x2 and 4x4, and 2007-2011 Rav4 and 4Runner. The affected vehicles may experience compression of the seat cushion which may damage the seat heater wiring.
Damage to the seat heater wiring could cause the wires to short, increasing the risk of the seat burning and causing personal injury to the occupant.
SET will notify owners, and dealers will disconnect the heaters with copper strand heating elements and refund the purchase price of the seat heater accessory, free of charge. The recall is expected to began in January 2015. Owners may contact SET customer service at 1-866-405-4226.
Campaign 14V743000 on NHTSA.gov
Suspension, rearAug 28, 2013
Toyota is recalling certain model year 2006 through 2011 RAV4 and 2010 Lexus HS250h passenger vehicles manufactured from October 2005 through September 2010. If the nuts for adjusting the rear wheel alignment are improperly tightened during service, the rear suspension arm (rear tie rod) may develop unwanted movement and rust leading to thread damage and eventual failure. Failure of the rear tie rod will cause an abrupt change in the vehicle's alignment.
Failure of the rear tie rod could cause a loss of vehicle control, increasing the risk of a crash.
Toyota will notify owners, and dealers will inspect the tie rods and replace any that have rust or corrosion on the alignment adjustment threads. All of the rear tie rods will then be encased in an epoxy to prevent future environmental damage. Due to limitations in parts, the recall remedy will be launched in phases from September 2013 through mid-April 2014. All owners will receive notification of the recall, with most receiving second notifications when parts are available in their area. IMPORTANT: This recall supersedes Toyota and Lexus recall 12V-373. All vehicles that have been inspected and remedied under the previous recall need to be re-inspected and have the appropriate remedy applied.
Campaign 13V383000 on NHTSA.gov
Equipment, other, labelsApr 9, 2013
Southeast Toyota is recalling certain model year 2008 and 2010-2013 Toyota Tundra, 2010-2012 Rav4, 2012 Toyota Sequoia, 2010-2011 Toyota Corolla, 2010-2011 Toyota Camry and Camry Hybrid, 2010-2013 Toyota Highlander and Highlander Hybrid, 2010-2013 Toyota FJ Cruiser, 2011 Toyota Land Cruiser, 2010-2013 Toyota Venza, 2010-2011 Toyota 4Runner, 2010-2013 Toyota Tacoma, 2011-2012 Toyota Sienna, 2012 Toyota Prius, 2013 Scion FR-S, 2011 Scion XD, 2011 Scion XB, and 2012 Scion TC vehicles. These vehicles were sold with labels that were outside the allowable one percent of accuracy of actual weight added. Thus, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) Number 110, "Tire Selection and Rims."
An inaccurate label could lead to owners overloading their vehicles and tires. An overloaded vehicle can result in a tire failure which may result in a vehicle crash, personal injury, or property damage.
Southeast Toyota will notify owners and provide a corrected label with instructions concerning its installation. A small group of the affected vehicles will need additonal remedies which are still being developed. The recall began on May 28, 2013. Owners may contact Southeast Toyota at 1-800-301-6859.
Campaign 13V123000 on NHTSA.gov
Air bags, frontal, sensor/control module-inactiveJan 16, 2013
Southeast Toyota Distributors, LLC (SET) is recalling certain models interspersed through model years 2009 through 2013 as follows: model year 2009-2012 Tacoma, 4Runner, Camry, Camry Hybrid, Prius, and RAV4; model year 2009-2010 Avalon, FJ Cruiser, and Highlander Hybrid; model year 2010-2013 model year Corolla, Sienna and Tundra; model year 2009-2013 Highlander and Venza; model year 2012 Prius V; and model year 2010-2012 Sequoia. During modification by SET to include accessories such as leather seat covers, seat heaters or headrest DVD systems, these vehicles may not have had the passenger seat occupant sensing system calibration tested. Without passing the calibration test, the occupant sensing system may not operate as designed.
If the front passenger seat occupant sensing system is out of calibration, the front passenger airbags may not deploy or they may deploy inappropriately for the passenger's size and position. This could increase the risk of personal injury during the event of a vehicle crash necessitating airbag deployment.
Southeast Toyota will notify owners, and dealers will test the sensitivity of the occupant detection sensors, and recalibrate them as necessary. The recall began on March 21, 2013. Owners may contact Southeast Toyota at 1-800-301-6859.
Campaign 13V014000 on NHTSA.gov
Suspension, rearAug 2, 2012
Toyota is recalling certain model year 2006 through 2011 RAV4 and 2010 Lexus HS250h passenger vehicles manufactured from October 2005 through September 2010. If the nuts for adjusting the rear wheel alignment are improperly tightened during service, the rear suspension arm (rear tie rod) may develop unwanted movement and rust, leading to thread damage and eventual failure. Failure of the rear tie rod will cause an abrupt change in the vehicle's alignment.
Failure of the rear tie rod could cause a loss of vehicle control, increasing the risk of a crash.
Toyota will notify owners, and dealers will inspect the rear tie-rod nut for looseness and replace any suspect tie-rod found loose. Dealers will also affix instructions in multiple places to prevent improper servicing in the future. The recall began on November 30, 2012. Owners may contact Toyota at 1-800-331-4331 or Lexus at 1-800-255-3987.
Campaign 12V373000 on NHTSA.gov
Vehicle speed control, accelerator pedalFeb 24, 2011
TOYOTA IS RECALLING CERTAIN MODEL YEAR 2008 THROUGH 2011 LEXUS LX570, 2003 THROUGH 2009 TOYOTA 4RUNNER, AND 2006 THROUGH 2010 RAV4 VEHICLES. THE ACCELERATOR PEDAL CAN GET STUCK IN THE WIDE OPEN POSITION DUE TO ITS BEING TRAPPED BY AN UNSECURED OR INCOMPATIBLE DRIVER'S FLOOR MAT.
A STUCK OPEN ACCELERATOR PEDAL MAY RESULT IN VERY HIGH VEHICLE SPEEDS AND MAKE IT DIFFICULT TO STOP THE VEHICLE, WHICH COULD CAUSE A CRASH, SERIOUS INJURY OR DEATH.
THE REMEDY IS NOW AVAILABLE. THE SAFETY RECALL BEGAN EARLY APRIL 2011. THE REMEDY WILL INVOLVE MODIFICATION OR REPLACEMENT OF THE ACCELERATOR PEDAL AND REPLACEMENT OF ANY TOYOTA ALL-WEATHER FLOOR MAT. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331 OR LEXUS AT 1-800-255-3987.
Campaign 11V113000 on NHTSA.gov
Equipment, other, labelsFeb 3, 2010
SOUTHEAST TOYOTA IS RECALLING CERTAIN MODEL YEAR 2005-2011 PASSENGER VEHICLES FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 110, "TIRE SELECTION AND RIMS." THESE VEHICLES WERE SOLD WITHOUT THE REQUISITE LOAD CARRYING CAPACITY MODIFICATION LABELS.
A DRIVER MAY OVERLOAD A VEHICLE WHICH MAY INCREASE THE RISK OF A CRASH.
DEALERS WILL MAIL TO CONSUMERS THE CORRECTED LABEL OR THE CUSTOMER WILL HAVE THE OPTION FOR DEALERS TO INSTALL THE LABEL FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 27, 2010. OWNERS MAY CONTACT SOUTHEAST TOYOTA AT 1-800-301-6859.
Campaign 10V036000 on NHTSA.gov
Equipment, other, labelsFeb 3, 2010
GULF STATES TOYOTA IS RECALLING CERTAIN MODEL YEAR 2005-2010 VEHICLES FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 110, "TIRE SELECTION AND RIMS." THESE VEHICLES WERE SOLD BETWEEN SEPTEMBER 1, 2005 AND JUNE 2, 2008 WITHOUT THE REQUISITE LOAD CARRYING CAPACITY MODIFICATION LABELS.
THIS DOES NOT MEET THE STANDARD REQUIREMENTS.
DEALERS WILL MAIL TO CONSUMERS THE CORRECTED LABEL OR THE CUSTOMER WILL HAVE THE OPTION FOR DEALERS TO INSTALL THE LABEL FREE OF CHARGE. DEALERS WILL ALSO CORRECT THE OWNER'S MANUAL. THE SAFETY RECALL BEGAN ON MAY 27, 2010. OWNERS MAY CONTACT GULF STATES TOYOTA AT 713-580-3300.
Campaign 10V035000 on NHTSA.gov
Vehicle speed control, accelerator pedalJan 21, 2010
TOYOTA IS RECALLING CERTAIN MODEL YEAR 2005-2010 AVALON, MODEL YEAR 2007-2010 CAMRY, MODEL YEAR 2009-2010 COROLLA, COROLLA MATRIX, RAV4, MODEL YEAR 2010 HIGHLANDER, MODEL YEAR 2008-2010 SEQUOIA, AND MODEL YEAR 2007-2010 TUNDRA VEHICLES. DUE TO THE MANNER IN WHICH THE FRICTION LEVER INTERACTS WITH THE SLIDING SURFACE OF THE ACCELERATOR PEDAL INSIDE THE PEDAL SENSOR ASSEMBLY, THE SLIDING SURFACE OF THE LEVER MAY BECOME SMOOTH DURING VEHICLE OPERATION. IN THIS CONDITION, IF CONDENSATION OCCURS ON THE SURFACE, AS MAY OCCUR FROM HEATER OPERATION (WITHOUT A/C) WHEN THE PEDAL ASSEMBLY IS COLD, THE FRICTION WHEN THE ACCELERATOR PEDAL IS OPERATED MAY INCREASE, WHICH MAY RESULT IN THE ACCELERATOR PEDAL BECOMING HARDER TO DEPRESS, SLOWER TO RETURN, OR, IN THE WORST CASE, MECHANICALLY STUCK IN A PARTIALLY DEPRESSED POSITION.
THE ACCELERATOR PEDAL MAY BECOME HARD TO DEPRESS, SLOW TO RETURN TO IDLE, OR, IN THE WORST CASE, MECHANICALLY STUCK IN A PARTIALLY DEPRESSED POSITION, INCREASING THE RISK OF A CRASH.
DEALERS WILL INSTALL A REINFORCEMENT BAR IN THE ACCELERATOR PEDAL WHICH WILL ALLOW THE PEDAL TO OPERATE SMOOTHLY. GM WILL NOTIFY OWNERS FOR THE PONTIAC VIBE PLEASE SEE 10V-018. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON FEBRUARY 5, 2010 AND WILL BE COMPLETED ON MARCH 15, 2010. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331.
Campaign 10V017000 on NHTSA.gov
Representative owner complaints: suspension
101 reports, newest first. Show all
Suspension, Aug 22, 2025
The contact owns a 2010 Toyota Rav4. The contact stated that the vehicle was repaired under NHTSA Campaign Number: 13V383000 (Suspension) in 2015. The contact stated that in 2015 while driving at an undisclosed speed, the low tire pressure warning light illuminated. The contact took the vehicle to a tire dealer, and it was determined that the rear tires were worn and needed to be replaced. The contact replaced all four tires. The vehicle was repaired. The contact stated that in 2020 the low tire pressure and the traction control warning light illuminated. The contact had taken the vehicle to another tire dealer who diagnosed the vehicle and determined that the rear tires were worn and needed to be replaced. The contact was advised that the rear tires could not be aligned because of the rear suspension arms, that was causing the quick wear of the tires. The vehicle was repaired. The vehicle was taken to a tire dealer in 2024 and observed that the low tire pressure and traction control warning lights were illuminated. The contact stated that the vehicle was shaking while driving at various speeds prior to the warning lights being illuminated. The contact was informed that the rear tires could not be aligned due to a failure with the rear suspension arms. The vehicle was repaired. The manufacturer was informed of the failure and advised the contact to take the vehicle to a dealer. The contact took the vehicle to a local dealer who aligned the front wheels, but the rear tires could not be aligned. The contact informed the dealer about NHTSA Campaign Number: 13V383000 (Suspension) and was informed that the recall had been completed. The failure mileage was approximately 86,000.
Suspension, Engine, Mar 24, 2025
Engine oil is burning with out discharging from the engine. Can find no leak anywhere in the engine compartment. Constantly adding oil to the car as the oil indicator isn’t working either. The engine compression is spot on to manufacturers specifications. If the engine runs out of oil it could lead to a crash. Suspension: Loud popping in the rear drivers side when first moving. Don’t know if it is tie rod or something else. Don’t need whatever is causing the pop to break as that could lead to a crash.
Suspension, Sep 11, 2024, crash
NHTSa CAMPAIGN ID 16v596000 AUG 12, 2016 Recalls supercedes 13V-383 vehicles inspected but did not have both arms replaced. Vehicles need to have both arms replaced. Recall done on vehicle (RAV4 2010) were COJ - 1/9/2013 Stevens Creek Toyota CSJ - 9/21/2014 Capitola Toyota Control Arm were not replaced at these times. My car is currently being serviced at IQ Autoworks in Campbell CA. I've been told the control arm needs replacement. Quoted $1700 to replace one control arm.
Suspension, Other or unspecified, Apr 22, 2023
I just purchased a used 2010 toyota rav 4 base fwd and when making left or right turn I hear loud clunking noises and when backing up I hear squeaking noises plus I see liquid under car near middle. I also noticed when I add washer fluid and check level couple days later without using it ,,it is not visible ...and can't find pink coolant in stores that is in resivoir which needs to be topped off according to mechanic
Suspension, Engine and engine cooling, Power train, Dec 1, 2021
The contact owns a 2010 Toyota RAV4. The contact stated that while driving at an undisclosed speed, the vehicle made abnormal sounds. The vehicle was taken to the dealer, but the dealer could not duplicate the failure. The vehicle was taken to another dealer, Nashville Toyota North (2400 Gallatin Pike N, Madison, TN 37115), and diagnosed that the rear differential coupling was leaking oil, the rear driver's side axle bearing was faulty, and the radiator was leaking. The rear differential coupling, rear driver's side axle bearing, and radiator needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and informed the contact that the vehicle was past the nine-year extended warranty coverage. The failure mileage was 97,900.
Suspension, Engine, Jul 17, 2021
This car was bought for a new driver and we have had 2 separate occasions when she has gotten somewhere and the car wont start. All the warning lights come on, but will not do anything when you push the button. We can jump it and it will start. This is not safe for a young person that could get stranded at random somewhere, and is now afraid to take it somewhere. We have checked the connections and the battery has been checked and is fine. The other complaint is the rear suspension recall. The tires were rotated and now it has a vibration, I was told that because of the recall it cannot be aligned unless things are replaced because of the terrible fix job on the recall. If something is recalled it should be fixed correctly and not be a bandaid job. There should not be a cost associated with a cheap fix that caused more problems. We purchased this vehicle because of reputation, if they are not supporting their product, then it will go and no other toyota products will be purchased.
Suspension, Service brakes, Apr 23, 2021, crash
TL* THE CONTACT OWNS A 2010 TOYOTA RAV-4. THE CONTACT STATED WHILE DRIVING AT 40 MPH AND APPROACHING AN EXIT RAMP OFF THE HIGHWAY, THE CONTACT STATED THEY WERE DEPRESSING ON THE BRAKE PEDAL BUT THE VEHICLE DID NOT SLOW DOWN AND CONTINUED TO ACCELERATE WHICH CAUSED THE VEHICLE TO HIT A FENCE. THE VEHICLE CAME TO A STOP AND THE CONTACT SHIFTED TO PARK, THE CONTACT WAS ABLE TO RESTART, AND CONTINUED TO DRIVE THE VEHICLE TO THEIR RESIDENCE. THE AIR BAGS DID NOT DEPLOY AND NO WARNING LIGHT ILLUMINATED. THERE WERE NO INJURED REPORTED. NO POLICE REPORT WAS FILED. THE CONTACT HAD THE VEHICLE TOWED TO LOCAL DEALER AUTOMAX CAR SALES (9541 NW 27TH AVE, MIAMI, FL 33147 PHONE: (305) 835-2222) WHO STATED THEY REPAIRED AND REPLACED THE BRAKES AND CONTROL ARMS ON THE VEHICLE HOWEVER THE FAILURE PERSISTED WITH SCREECHING NOISE COMING FROM THE BRAKES. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 125,000.
Suspension, Mar 12, 2020
REGARDING NHTSA CAMPAIGN: 13V383000 FOR 2006-2011 TOYOTA RAV4 THE ACCEPTED REPAIR PROCEDURE FOR THE ABOVE REFERENCED NHTSA CAMPAIGN IS FLAWED. ON MY VEHICLE, THE EFFECT OF PERMANENTLY DISABLING THE REAR TOE ADJUSTMENT HAS GREATLY INCREASED MAINTENANCE AND OPERATING COSTS AND HAS POTENTIALLY DEGRADED THE SAFETY OF ALL VEHICLES OF THIS TYPE. I HAVE EXPERIENCED GREATLY ACCELERATED WEAR OF THE RUBBER SUSPENSION COMPONENTS AND TIRES RESULTING IN THE REQUIREMENT OF A COMPLETE REAR SUSPENSION REBUILD. MY CONCERN IS THAT OTHER VEHICLES OF THIS TYPE THAT ARE NOT MAINTAINED TO STANDARDS DUE TO COST, OR HAVE HAD THE RECALL REVERSED TO MITIGATE THE FINANCIAL IMPACT, AS I HAVE DONE, ARE OPERATING IN A POTENTIALLY DANGEROUS CONDITION. IN EFFECT THIS CAMPAIGN HAS CREATED A COST BARRIER TO PROPER MAINTENANCE OF CRITICAL SAFETY SYSTEMS. I HAVE SPOKEN WITH TOYOTA CORPORATE, AND THEY HAVE NO INTEREST IN INVESTIGATING, REVISITING OR OFFERING OTHER SOLUTIONS TO THIS ISSUE AS THE RECALL REPAIR PROCEDURE WAS QUOTE "APPROVED BY THE GOVERNMENT".
Suspension, Nov 4, 2019
2010 TOYOTA RAV4. CONSUMER WRITES IN REGARD TO WARRANTY ENHANCEMENT PROGRAM AND FEELS THE COMPANY AND DEALERSHIP SHOULD COVER WARRANTY WORK. *AS *JS
Suspension, Oct 20, 2019
REAR SUSPENSION FIX OF PREVIOUS RECALL WILL NOT ALLOW REAR ALIGNMENT OF VEHICLE BECAUSE OF THE EPOXY ENCASEMENT. THIS IS NOT ACCEPTABLE. JUST SPENT 800.00 ON TIRES AND ALIGNMENT ONLY TO FIND OUT THE REAR IS OUT OF ALIGNMENT AND CAN'T BE ALIGNED DUE TO TOYOTA'S FIX (EPOXY ENCASEMENT).
Suspension, Oct 15, 2019
WE TOOK OUR TOYOTA RAV4 TO PRINCIPLE TOYOTA FOR THE SUSPENSION RECALL ON 10/16/2019. UPON A TIRE INSPECTION TODAY (AT A LOCAL TIRE STORE) IT WAS INDICATED TO US THAT PRINCIPLE TOYOTA DID NOT INSTALL THE APPROPRIATE ARMS ON THE CAR. I AM ATTACHING A COPY OF THE SERVICE RECORD (WHICH SHOWS WHAT APPEARS TO BE THE CORRECT REPLACEMENT PARTS) BUT THAT IS NOT WHAT WAS INSTALLED ON OUR VEHICLE. I FEEL THAT THIS WAS DONE IN RETALIATION BECAUSE UPON ARRIVING FOR MY PRE-SCHEDULED SERVICE APPOINTMENT PRINCIPAL TOYOTA STAFF SAID THEY DID NOT HAVE THE PARTS OR "SPECIAL TOOL" TO HANDLE THE RECALL. I AM ATTACHING AN EMAIL I SENT TO PRINCIPLE TOYOTA EXPRESSING MY DISGUST ON HOW THE "RECALL" WAS BEING HANDLED. ALONG WITH THE EMAIL IS THE PARTS "SUPPOSEDLY" PUT ON MY VEHICLE. I AM ATTACHING DOCUMENTATION SUPPORTING OUR STORY.
Suspension, Jul 18, 2019
INSTALLED REAR LOWER SUSPENSION ARMS (NON-ADJUSTABLE REAR TOES) IN 2014 PER RECALL CAMPAIGN #16V596000. TIRE VENDOR SAID REAR ALIGNMENT WAS OFF IN 2016 (WHEN REPLACING NEW TIRES) AND COULD NOT BE ADJUSTED OR REPLACED WITH ADJUSTABLE TOE DUE TO RECALL STICKER. DEALER INSPECTED TOES 2016 AND SAID SPECS ARE RIGHT AND TIRE VENDOR DOES NOT HAVE RIGHT SPECS. SINCE 2016 I HAVE REPLACED 4 TIRES TWICE WITHIN 50,000 MILES EVEN THOUGH TIRES HAVE LONGER 50,000 MILE WARRANTIES. THE TIRES HAVE LASTED LESS THAN HALF OF THEIR EXPECTED LIFETIME. IN 2019, TIRE VENDOR SAID REAR ALIGNMENT IS OFF AGAIN WHEN REPLACING TIRES AND CAN'T BE ADJUSTED DUE TO RECALL STICKER. THIS SUGGESTS THAT THE REAR TOES INSERTED IN 2014 FOR SAFETY RECALL CREATED A NEW PROBLEM - POOR ALIGNMENT WHICH CAUSES PREMATURE WEARING OF TIRES. I'M REQUESTING PERMISSION TO REPLACE NON-ADJUSTABLE REAR TOES WITH ADJUSTABLE ONES SO THAT I DON'T HAVE TO KEEP PREMATURELY REPLACING MY TIRES.
Suspension, Apr 26, 2019
SOMETIMES WHEN I AM PULLING OUT OR PULLING IN TO PARK MY CAR I HEAR THIS BANG ON MY RIGHT REAR SIDE. SOMETIMES WHEN I AM TURNING LEFT OR RIGHT AND THE RIGHT REAR TIRE GETS MOST OF THE WEIGHT OF THE VEHICLE I HEAR THE SAME HARD BANG. I TOOK IT TO MY MECHANIC AND HE RODE WITH ME AND HE HEARD IT TOO. MY MECHANIC THOUGHT IT WAS THE STRUTS AND REPLACED THEM, BUT THAT WAS NOT THE PROBLEM. I STILL HAVE THIS PROBLEM. PLEASE HELP. MY MECHANIC SAID THAT UNDER THE CAR IN THE REAR THERE IS A BAR THAT HAS A STAMP THAT INDICATES RECALL ITEM.
Suspension, Dec 17, 2018
TL* THE CONTACT OWNS A 2010 TOYOTA RAV4. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 16V596000 (SUSPENSION). THE MECHANIC FOUND THAT THE VEHICLE WAS NOT AFFECTED BY THIS RECALL, BUT IT WAS REPAIRED ANYWAY AT TOYOTA OF PORTLAND (55 NE BROADWAY ST, PORTLAND, OR 97232, (503) 284-1105). AT NO COST. TOYOTA?S PRESCRIBED RECALL REPAIR INVOLVES APPLYING AN EPOXY TO THE ADJUSTMENT NUTS ON THE REAR LOWER SUSPENSION ARMS (TOYOTA PART # 4871042020), PER THE INSTRUCTIONS SPECIFIED BY TOYOTA (SAFETY RECALL ?CSJ?). IN DECEMBER 2018, A TIRE SERVICE CENTER NOTED THE CONTACT?S REAR WHEELS WHERE OUT OF ALIGNMENT BUT THAT THEY COULD NOT PERFORM AN ALIGNMENT DUE TO THE APPLICATION OF THE EPOXY ? WHICH SEIZED THE ADJUSTMENT NUTS IN PLACE. THE CONTACT IS NOW UNABLE TO HAVE A REAR ALIGNMENT PERFORMED. CONTACT RETURNED THE VEHICLE TO THE DEALER, WHO STATED THAT THE SUSPENSION ARMS MUST BE ENTIRELY REPLACED IN ORDER TO REALIGN THE REAR WHEELS ? WITH TOYOTA INSISTING THE RECALL WORK (APPLYING EPOXY) IS PERFORMED AGAIN AT CONTACT?S EXPENSE. CONTACT WAS QUOTED $1050 BY TOYOTA DEALERSHIP TO PERFORM THE WORK. PRIOR TO THE RECALL, A REAR ALIGNMENT COULD BE PERFORMED AT THE SAME DEALERSHIP (OR ANY INDEPENDENT MECHANIC) ? UTILIZING THE ADJUSTMENT NUTS ? FOR APPROXIMATELY $85. IN SUMMARY, THE CONTACT BELIEVES TOYOTA?S PRESCRIBED RECALL REPAIR HAS INTRODUCED A SAFETY ISSUE DUE TO REMOVING THE ABILITY TO HAVE INDEPENDENT MECHANIC PERFORM A REAR ALIGNMENT.*DT *JB *TR
Suspension, Oct 31, 2018
TOYOTA ISSUED A SAFETY RECALL G0V A FEW YEARS AGO THAT SEALED THE REAR SUSPENSION ARMS WITH AN EPOXY. MY REAR ALIGNMENT IS OUT, AND I CANNOT NO LONGER ADJUST MY REAR SUSPENSION UNLESS I REPLACED BOTH REAR SUSPENSION ARMS. TOYOTA SAYS THIS IS MY OWN PROBLEM, AND ANY REPAIR ASSOCIATED WITH THIS SAFETY RECALL HAS TO COME FROM MY POCKET. HOW CAN THE SAFETY RECALL LEAD TO ANOTHER PROBLEM? I AM PROBABLY NOT THE ONLY ONE WHO HAS EXPERIENCED THIS ISSUE AS I READ SEVERAL OTHER FOLKS WHO VOICED THEIR CONCERNS ONLINE. IS THERE ANYTHING THAT NHTSA CAN DO?
Suspension, Sep 24, 2018
TL* THE CONTACT OWNS A 2010 TOYOTA RAV4. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC FOR A WHEEL ALIGNMENT. WHEN THE MECHANIC PLACED THE VEHICLE ON THE LIFT, IT WAS NOTICED THAT THE REAR PASSENGER SIDE CONTROL ARM WAS BOLTED AND EPOXIED. THE CONTACT STATED THAT THE REAR PASSENGER SIDE CONTROL ARM WAS REPAIRED ON DECEMBER 21, 2014 BY TOYOTA OF MORRISTOWN (169 RIDGEDALE AVENUE, MORRISTOWN, NJ 07960) PER NHTSA CAMPAIGN NUMBER: 16V383000 (SUSPENSION). IMMEDIATELY AFTER THE REPAIRS WERE PERFORMED, THE REAR PASSENGER TIRE STARTED TO WEAR UNEVENLY AND HAD TO BE REPLACED FIVE TIMES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Suspension, Jul 31, 2018
REAR TOE ALLINEMENNT ADJUSTERS RECALL. THE PART IS NOW BEING EPOXIED DUE TO A TOYOTA MANUFACTURING FLAW. NOW THE CUSTOMERS HAVE TO SUFFER THE COST AT $600.00 TO HAVE A SIMPLE ALLINEMENT DONE ON THE REAR OF THE CAR. THE ONLINE CAR REVIEWS FROM OTHER CUSTOMERS ARE REALLY PISSED FOR BEING PLAYED SUCKERS FROM TOYOTA. THERE IS A LOT OF LOYAL TOYOTA CUSTOMERS GOING TO DROP TOYOTA AND GO WITH HONDA. AND AFTER GETTING RID OF THESE FLAWED CARS TO THE OPEN MARKET AND OTHER PEOPLE GET TO OWN FLAWED JUNK 'TOYOTA'S', THEIR VIEW WILL BE THE SAME AS THE CURRENT TOYOTA OWNERS. THEN THE SNOWBALL EFFECT KICKS IN PLUS ALL THE NEWS ABOUT TOYOTA'S NOW BEING JUNK CARS I'M SURE WILL HURT THE COMPANY WHERE IT SHOULD, IN THEIR BANK ACCOUNTS. I WAS A BIG LOYAL TOYOTA OWNER FOR YEARS, TAKING A LOT OF HEAT FROM MY NASCAR FRIENDS FOR OWNING A TOYOTA, WAIT TILL THEY HEAR ABOUT THIS, THIS WILL MAKE THEIR DAY AND A I TOLD YOU SO WILL BE NEXT. TOYOTA HAS OR HAD A CHANCE TO DO IT RIGHT AND THEY ARE BLOWING IT BIG TIME. 2006-2011 YEARS HAVE BEEN RECALLED ON THE RAV4, OVER 200,000 CARS. AT THIS NUMBER TOYOTA WILL GO DOWN QUICK. I ALSO HAVE BEEN THROUGH 2 SETS OF EXPENSIVE TIRES DUE TO THIS PROBLEM TO FIND OUT IT'S A SHODDY WAY FOR TOYOTA TO DO BUSINESS LIKE THIS. WE, THE CUSTOMER HAVE BEEN PLAYED OFF AS STUPID, I DON'T SEE IT THAT WAY ALONG WITH A LOT OF OTHERS. I HEAR HONDA'S ARE STILL DOING IT RIGHT, IF SOMETHING DON'T HAPPEN SOON, I WILL BE FINDING IT OUT MYSELF. OH I ALMOST FORGOT, THE TIRES NOW GOING BAD WAY TO SOON IS A SAFETY ISSUE AND NOW VERY HARD TO AFFORD THE COST OF OPERATION FOR THIS VEHICLE, YOU THINK IT'S THE SHOCKS, THEY CHECK GOOD, SHAME ON YOU TOYOTA.
Suspension, Jul 1, 2018
MY COMPLAINT IS ABOUT THE REAR SUSPENSION RECALL ENACTED IN 2012. I HAD THE RECALL PERFORMED AT MY LOCAL TOYOTA DEALER IN 2014. RECENTLY I PURCHASED NEW TIRES AT A FIRESTONE DEALER AND PURCHASED A A LIFETIME ALIGNMENT. WHEN THEY PERFORMED THE ALIGNMENT FOR FRONT AND REAR, BOTH NEEDED A LITTLE ADJUSTMENT. I WAS INFORMED THAT IT COULD NOT BE DONE AND THEY CAN ONLY ADJUST THE FRONT AS THE REAR HAD A TAG THAT STATES "ONLY TO BE SERVICED BY AN AUTHORIZED TOYOTA DEALER." FURTHERMORE, WHEN TOYOTA SERVICED THE RECALL, THEY PAINTED EPOXY OVER THE ENTIRE ARM. NOW THIS LEAVES FOR A VERY EXPENSIVE FIX. THE RECALL SOLUTION MADE BY TOYOTA DISABLED THE ABILITY TO ADJUST THE TOE IN TOE OUT FUNCTION TO ALIGN THIS VEHICLE PROPERLY. I CALLED THE TOYOTA DEALERSHIP AND THEY TOLD ME THE WHOLE SUSPENSION NEEDS TO BE REDONE WITH NEW PARTS AND NEW KITS COSTING 200 DOLLARS PLUS LABOR. I BELIEVE THIS TO BE A ENGINEERING PROBLEM. THE RECALL FIX DID NOT ALLOW AN ADJUSTABLE ARM AND THIS WILL CAUSE AN UNEVEN WEAR ON MY BRAND NEW TIRES. THIS IS WRONG AND TOYOTA FEELS THEY HAVE NO RESPONSIBILITY ON THIS MATTER AND IS LAYING THIS BLAME ON THE NATIONAL HIGHWAY SAFETY RECALLS. IN MY OPINION ANOTHER RECALL SHOULD BE IN ORDER. PEOPLE THAT OWN THESE VEHICLES SHOULD NOT HAVE TO PAY EXPENSIVE REPLACEMENT CHARGES TO FIX AN ALREADY RECALLED REAR SUSPENSION PROBLEM. WITH ALL THE ROAD HAZARDS ALIGNMENT PROBLEMS HAPPENING ALL THE TIME OR ANYTIME, AN ALIGNMENT IS BOUND TO OCCUR. WHAT CAN BE DONE TO GET THE MANUFACTURES TO OWN UP TO THE INADEQUACY OF THE RECALL SOLUTION THEY PERFORMED. P.S. SOME OF US CONSUMERS KEEP OUR CARS FOR A LIFETIME OF THE VEHICLE. AND I KNOW TOYOTA LIKES TO BRAG ABOUT THE LONGEST LASTING MOST DEPENDABLE CAR ON THE ROAD. I AM ONE OF THOSE PEOPLE THAT KEEP MY CARS MAINTAINED AT I'S MAXIMUM DRIVING CAPACITY.
Suspension, Jun 11, 2018
TL* THE CONTACT OWNS A 2010 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V596000 (SUSPENSION); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (PARKWAY TOYOTA, 50 SYLVAN AVE, ENGLEWOOD CLIFFS, NJ 076320, (201) 944-3300) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Suspension, May 25, 2018
I HAVE MY REAR TIRES WEARING UNEVEN. TOOK MY VEHICLE TO GET AN ALIGNMENT BUT TOYOTA HAS A STICKER ON IT SAYING NO ONE CAN ADJUST DUE TO RECALL. TOYOTA APPARENTLY PUT APOXY ON THEIR SUSPENSION RECALL AND NOW MY CAR NEEDS AN ALIGNMENT AND NO ONE CAN FIX IT. TOYOTA SAYS FOR 850.00 THEY WILL FIX IT. SERIOUSLY, IT ONLY NEEDS AN ALIGNMENT BUT BECAUSE THEY DID A HORRIBLE JOB IN THE FIRST PLACE I AM UNABLE TO MAINTAIN MY OWN CAR. THEY REFUSE TO FIX IT WITHOUT CHARGING ME. HOW CAN THEY GET AWAY WITH THIS. THIS IS THEIR FAULT
Suspension, Seat belts, Jan 15, 2018
I AM FILING A COMPLAINT AGAINST BUTLER TOYOTA LOCATED AT 9419 ARONSON DR., INDIANAPOLIS, IN 46240. THIS IS THE ADDRESS OF THE SERVICE DEPARTMENT. WE HAVE BEEN CALLING THEM FOR TWO YEARS TO TRY AND GET THE RECALLS TAKEN CARE ON OUR CAR. EACH TIME WE HAVE CALLED THEY SAY THEY DO NOT HAVE THE PARTS IN STOCK. I JUST TRIED TO SCHEDULE AN APPOINTMENT WITH THE SERVICE DEPARTMENT AGAIN TODAY AND WAS GIVEN THE SAME STORY.
Suspension, Air bags, Dec 3, 2017, crash
TAKATA RECALL, MY REAR SWERVED AS I MOVED RIGHT TO AVOID A HEAD ON COLLISION, MY CHEST HIT THE STEERING WHEEL SO HARD THAT I BROKE 6 RIBS INCLUDING MY STERNUM BECAUSE THE AIRBAGS DIDN'T DEPLOY UNTIL AFTER THE IMPACT , I ALSO SAW ANOTHER RECALL THAT WAS ANNOUNCED 2 OR 3 DAYS AFTER MY ACCIDENT WHICH RESULTED IN A TOTAL LOSS WHICH WAS THE REAR SUSPENSION NEEDED TO BE REPLACED BECAUSE IT COULD CAUSE AN ACCIDENT I REPORTED THIS TO NHTSA AND WAS GIVEN A REFERENCE NUMBER10937800, PLEASE KEEP ME UPDATED THIS IS HORRIBLE THAT THESE PEOPLE KNOWINGLY PUT FAULTY PARTS ON A VEHICLE, I AM STILL AFRAID TO DRIVE I FELT MY CAR SHAKING AND BLAMED IT ON THE ROADS, THE WIND, ANYTHING BECAUSE I DIDN'T WANT TO BELIEVE SOMEONE WOULD SELL A VEHICLE KNOWING IT WAS NOT SAFE
Suspension, Nov 17, 2017
RECALL SERVICE WAS NOT PERFORMED BY AUTHORIZED DEALERSHIP AS PART OF A SCHEDULED SERVICE ON MULTIPLE RECALLS. NEITHER THE MANUFACTURER NOR DEALERSHIP HAS CONTACTED ME FOR UPDATED RECALL SERVICE. A VERBAL EXPLANATION FOR THIS LACK OF RECALL SERVICE IS THAT A PART IS NOT AVAILABLE TO COMPLETE THIS ONE RECALL SERVICE.
Suspension, Oct 29, 2017
2006-2011 TOYOTA RAV4 REAR LOWER SUSPENSION ARM RECALL G0V I WENT IN TO HAVE THIS RECALL PERFORMED FOR A 3RD TIME AND WALKED OUT PAYING A BILL OF $1,585.92. THIS WAS A RESULT OF THE RECALL PUT INTO PLACE BY TOYOTA. WHAT THE RECALL DOES NOT ADDRESS IS THE ISSUE PERFORMING A REAR-END ALIGNMENT ON THE VEHICLES AFFECTED BY THIS RECALL. A REAR-END ALIGNMENT WILL NOW CONSIST OF REPLACING THE PREVIOUSLY ADJUSTABLE REAR SUSPENSION ARMS MADE NON-ADJUSTABLE DUE TO THE EPOXY APPLIED FOR THIS RECALL, ALIGNING THE REAR END AND RE-APPLYING EPOXY WITH PARTS. THE COST OF A REAR-END ALIGNMENT TO THE VEHICLE OWNER WILL NOW INCLUDE THE COST FOR REPLACING THE REAR SUSPENSION ARMS AND THE RECALL EPOXY KIT. THIS IS THE 'BAND-AID FIX" FOR THE DESIGN OR DESIGN IMPLEMENTATION FLAW IN THE REAR-END CONTROL ARM THAT TOYOTA HAS PUT IN PLACE. THIS IS NOT ACCEPTABLE. WHEN I PURCHASED THE TOYOTA RAV4, THE COST OF A REAR-END ALIGNMENT WAS A FRACTION OF THE CURRENT COST WITH THIS "BAND-AID FIX" IN PLACE. I FEEL THAT TOYOTA IS NOT TAKING RESPONSIBILITY FOR THIS DESIGN FLAW AND UNFORTUNATELY IS PASSING THE ADDED EXPENSE TO THEIR CUSTOMERS. I WILL BE TRADING IN MY RAV4 AS SOON AS I CAN. I WILL NOT BE REPLACING IT WITH ANOTHER TOYOTA PRODUCT BECAUSE OF THIS EXPERIENCE. IT IS SAD TO THINK THAT THIS IS THE THIRD TRY TO REPAIR THIS ISSUE AND THIS IS THE BEST THAT TOYOTA CAN COME UP WITH, BY MAKING THE CUSTOMER PAY MORE FOR THE PLEASURE OF OWNING A SUPPOSEDLY RELIABLE AND LOW MAINTENANCE COST VEHICLE. *TR
Suspension, Oct 10, 2017
HEARD A LOUD SOUND IN THE REAR OF THE VEHICLE WHILE DRIVING DOWN THE ROAD AT ABOUT 30 MPH. SOUND HEAR AGAIN WHILE TURNING INTO MY DRIVEWAY. LATER, WHILE ON THE HIGHWAY, THE VEHICLE SEEMED TO BE SWAYING. TOOK THE VEHICLE TO THE DEALER FOR AN INSPECTION, WHICH REVEALED THAT THE REAR SWAY BAR LINKS WERE LOOSE AND REQUIRED REPLACEMENT. ONE REAR SHOCK WAS LEAKING AND BOTH REAR SHOCKS NEEDED REPLACEMENT. I DON'T UNDERSTAND WHY SWAY BAR LINK DEFECT IS NOT COVERED BY THE MANUFACTURER SINCE THIS IS CLEARLY A PRODUCT DEFECT WITH POTENTIALLY SERIOUS SAFETY CONSEQUENCES.