2010 Toyota RAV4
Problems, recalls and owner-reported issues
Suspension is the leading concern among 400 owner complaints filed for this model year. This is the 7th highest complaint count among 26 RAV4 model years with reports.
Of the 2010 reports, 57 involved a crash and 3 involved a fire. 27 people were injured.
What owners report most often
Recalls and investigations
Suspension, rearAug 12, 2016
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2006-2011 Toyota RAV4 vehicles manufactured October 31, 2005, to September 7, 2010, and 2010 Lexus HS250h vehicles manufactured July 6, 2009, to August 26, 2010. The affected vehicles have rear suspension arms (rear tie rods) with adjusting lock nuts that may have been improperly tightened after servicing. As a result of being loose, the arm may have thread damage and may rust, possibly leading to the failure of the arm and an abrupt change in the vehicle's alignment.
Failure of the rear tie rod could cause a loss of vehicle control, increasing the risk of a crash.
Toyota will notify owners and dealers will replace both rear suspension arms and encapsulate the locknuts, free of charge. The recall began on September 30, 2016. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for this recall are G0V for Toyota vehicles and GLK for Lexus vehicles. Note: This recall supersedes recall 13V-383, in which some vehicles were only inspected, sealed, and did not have both arms replaced. The affected vehicles were previously recalled under 13V-383, but did not have both rear suspension arms replaced at that time. Those vehicles need to have both arms replaced as part of this recall remedy.
Campaign 16V596000 on NHTSA.gov
Seats, front assembly, seat heater/coolerJun 2, 2016
Southeast Toyota Distributors, LLC (SET) is recalling certain 2005-2011 4Runner, Highlander, Sequoia, and Sienna, 2005-2010 Avalon and Tundra, 2006-2008 Camry Solara, 2006-2010 Highlander hybrid, 2006-2011 Rav4 and Tacoma, 2007-2010 FJ Cruiser, 2007-2011 Camry hybrid, 2009-2010 Venza, 2010-2012 Prius, 1988-1990 and 2005-2010 Camry, and 1989 and 2009-2010 Corolla vehicles equipped with aftermarket accessory seat heaters with a copper strand heating element. The electrical wiring in the seat heaters may be damaged when the seat cushion is compressed.
If damaged, the copper strand heating element may short circuit, increasing the risk of a fire.
SET will notify owners, and dealers will disconnect the seat heaters, free of charge, and refund the purchase price of the seat heater accessory. The recall began on July 14, 2016. Owners may contact SET customer service at 1-866-405-4226. SET number for this recall is SET16B.
Campaign 16V396000 on NHTSA.gov
Seat belts, rear/otherFeb 19, 2016
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2006-2012 RAV4 vehicles manufactured July 28, 2005, to December 19, 2012, and 2012-2014 RAV4 EV vehicles manufactured July 24, 2012, to August 29, 2014. In the event of a frontal collision, the rear seat belts for the outboard seats may be cut by the seat cushion frame.
A cut seat belt may not properly restrain the seat occupant, increasing their risk of injury in a crash.
Toyota will notify owners, and dealers will install a protector over both rear seat cushion frames, free of charge. The recall began on June 24, 2016. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is G0F.
Campaign 16V096000 on NHTSA.gov
Visibility, power window devices and controlsOct 22, 2015
Toyota Motor Company (Toyota) is recalling certain model year 2009-2011 Tundra, Sequoia, Corolla, Corolla Matrix and Scion xB, 2008-2011 Highlander and Highlander Hybrid, 2007 Camry and Camry Hybrid, 2009 Camry and Camry Hybrid, 2006-2011 RAV4, 2006-2010 Yaris, and 2009-2010 Scion xD and Pontiac Vibe vehicles. During the manufacturing of the Power Window Master Switch (PWMS), grease lubricant may have been inconsistently applied to the sliding electrical contacts.
If the sliding electrical contacts are not protected by lubricant, debris and moisture that get into the switch may cause a short circuit and the switch assembly may overheat and melt, increasing the risk of a fire.
Toyota will notify owners, and dealers will inspect the switch, applying a lubricant if no abnormality is found. If abnormality is found, the PWMS circuit board will be replaced, free of charge. The recall is expected to begin December 20, 2015. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is C0M.
Campaign 15V689000 on NHTSA.gov
Visibility/wiperSep 18, 2015
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2009-2012 RAV4 vehicles manufactured October 27, 2008, to December 19, 2012 and 2012-2014 RAV4 EV vehicles manufactured July 24, 2012, to August 29, 2014. In the affected vehicles, water may drip onto the joint that connects the wiper linkage to the wiper motor.
Over time, the dripping water may cause corrosion and wear at the joint, potentially resulting in the separation of the wiper linkage. Once this occurs, the wipers would not function, reducing driver visibility and increasing the risk of a crash.
Toyota will notify owners, and dealers will replace the water diverter channel. In addition, a new wiper linkage with a wiper motor crank arm will be installed. The wiper linkage will have a protective cover over the wiper linkage joint to minimize water splash and a retainer ring to prevent the wiper arm from separating from the wiper motor. The recall began on November 7, 2016. Owners may contact Toyota's customer service number at 1-800-331-4331.
Campaign 15V577000 on NHTSA.gov
Seats, front assembly, seat heater/coolerNov 19, 2014
Southeast Toyota Distributors, LLC (SET) is recalling certain model year 2010-2011 Prius and Corolla, 2009-2011 Venza, 2006-2010 Avalon, 2007-2010 FJ Cruiser, 2005-2011 Sienna and Sequoia, 2006-2011 Tacoma 4x2 and 4x4, Camry, Highlander, Tundra 4x2 and 4x4, and 2007-2011 Rav4 and 4Runner. The affected vehicles may experience compression of the seat cushion which may damage the seat heater wiring.
Damage to the seat heater wiring could cause the wires to short, increasing the risk of the seat burning and causing personal injury to the occupant.
SET will notify owners, and dealers will disconnect the heaters with copper strand heating elements and refund the purchase price of the seat heater accessory, free of charge. The recall is expected to began in January 2015. Owners may contact SET customer service at 1-866-405-4226.
Campaign 14V743000 on NHTSA.gov
Suspension, rearAug 28, 2013
Toyota is recalling certain model year 2006 through 2011 RAV4 and 2010 Lexus HS250h passenger vehicles manufactured from October 2005 through September 2010. If the nuts for adjusting the rear wheel alignment are improperly tightened during service, the rear suspension arm (rear tie rod) may develop unwanted movement and rust leading to thread damage and eventual failure. Failure of the rear tie rod will cause an abrupt change in the vehicle's alignment.
Failure of the rear tie rod could cause a loss of vehicle control, increasing the risk of a crash.
Toyota will notify owners, and dealers will inspect the tie rods and replace any that have rust or corrosion on the alignment adjustment threads. All of the rear tie rods will then be encased in an epoxy to prevent future environmental damage. Due to limitations in parts, the recall remedy will be launched in phases from September 2013 through mid-April 2014. All owners will receive notification of the recall, with most receiving second notifications when parts are available in their area. IMPORTANT: This recall supersedes Toyota and Lexus recall 12V-373. All vehicles that have been inspected and remedied under the previous recall need to be re-inspected and have the appropriate remedy applied.
Campaign 13V383000 on NHTSA.gov
Equipment, other, labelsApr 9, 2013
Southeast Toyota is recalling certain model year 2008 and 2010-2013 Toyota Tundra, 2010-2012 Rav4, 2012 Toyota Sequoia, 2010-2011 Toyota Corolla, 2010-2011 Toyota Camry and Camry Hybrid, 2010-2013 Toyota Highlander and Highlander Hybrid, 2010-2013 Toyota FJ Cruiser, 2011 Toyota Land Cruiser, 2010-2013 Toyota Venza, 2010-2011 Toyota 4Runner, 2010-2013 Toyota Tacoma, 2011-2012 Toyota Sienna, 2012 Toyota Prius, 2013 Scion FR-S, 2011 Scion XD, 2011 Scion XB, and 2012 Scion TC vehicles. These vehicles were sold with labels that were outside the allowable one percent of accuracy of actual weight added. Thus, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) Number 110, "Tire Selection and Rims."
An inaccurate label could lead to owners overloading their vehicles and tires. An overloaded vehicle can result in a tire failure which may result in a vehicle crash, personal injury, or property damage.
Southeast Toyota will notify owners and provide a corrected label with instructions concerning its installation. A small group of the affected vehicles will need additonal remedies which are still being developed. The recall began on May 28, 2013. Owners may contact Southeast Toyota at 1-800-301-6859.
Campaign 13V123000 on NHTSA.gov
Air bags, frontal, sensor/control module-inactiveJan 16, 2013
Southeast Toyota Distributors, LLC (SET) is recalling certain models interspersed through model years 2009 through 2013 as follows: model year 2009-2012 Tacoma, 4Runner, Camry, Camry Hybrid, Prius, and RAV4; model year 2009-2010 Avalon, FJ Cruiser, and Highlander Hybrid; model year 2010-2013 model year Corolla, Sienna and Tundra; model year 2009-2013 Highlander and Venza; model year 2012 Prius V; and model year 2010-2012 Sequoia. During modification by SET to include accessories such as leather seat covers, seat heaters or headrest DVD systems, these vehicles may not have had the passenger seat occupant sensing system calibration tested. Without passing the calibration test, the occupant sensing system may not operate as designed.
If the front passenger seat occupant sensing system is out of calibration, the front passenger airbags may not deploy or they may deploy inappropriately for the passenger's size and position. This could increase the risk of personal injury during the event of a vehicle crash necessitating airbag deployment.
Southeast Toyota will notify owners, and dealers will test the sensitivity of the occupant detection sensors, and recalibrate them as necessary. The recall began on March 21, 2013. Owners may contact Southeast Toyota at 1-800-301-6859.
Campaign 13V014000 on NHTSA.gov
Suspension, rearAug 2, 2012
Toyota is recalling certain model year 2006 through 2011 RAV4 and 2010 Lexus HS250h passenger vehicles manufactured from October 2005 through September 2010. If the nuts for adjusting the rear wheel alignment are improperly tightened during service, the rear suspension arm (rear tie rod) may develop unwanted movement and rust, leading to thread damage and eventual failure. Failure of the rear tie rod will cause an abrupt change in the vehicle's alignment.
Failure of the rear tie rod could cause a loss of vehicle control, increasing the risk of a crash.
Toyota will notify owners, and dealers will inspect the rear tie-rod nut for looseness and replace any suspect tie-rod found loose. Dealers will also affix instructions in multiple places to prevent improper servicing in the future. The recall began on November 30, 2012. Owners may contact Toyota at 1-800-331-4331 or Lexus at 1-800-255-3987.
Campaign 12V373000 on NHTSA.gov
Vehicle speed control, accelerator pedalFeb 24, 2011
TOYOTA IS RECALLING CERTAIN MODEL YEAR 2008 THROUGH 2011 LEXUS LX570, 2003 THROUGH 2009 TOYOTA 4RUNNER, AND 2006 THROUGH 2010 RAV4 VEHICLES. THE ACCELERATOR PEDAL CAN GET STUCK IN THE WIDE OPEN POSITION DUE TO ITS BEING TRAPPED BY AN UNSECURED OR INCOMPATIBLE DRIVER'S FLOOR MAT.
A STUCK OPEN ACCELERATOR PEDAL MAY RESULT IN VERY HIGH VEHICLE SPEEDS AND MAKE IT DIFFICULT TO STOP THE VEHICLE, WHICH COULD CAUSE A CRASH, SERIOUS INJURY OR DEATH.
THE REMEDY IS NOW AVAILABLE. THE SAFETY RECALL BEGAN EARLY APRIL 2011. THE REMEDY WILL INVOLVE MODIFICATION OR REPLACEMENT OF THE ACCELERATOR PEDAL AND REPLACEMENT OF ANY TOYOTA ALL-WEATHER FLOOR MAT. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331 OR LEXUS AT 1-800-255-3987.
Campaign 11V113000 on NHTSA.gov
Equipment, other, labelsFeb 3, 2010
SOUTHEAST TOYOTA IS RECALLING CERTAIN MODEL YEAR 2005-2011 PASSENGER VEHICLES FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 110, "TIRE SELECTION AND RIMS." THESE VEHICLES WERE SOLD WITHOUT THE REQUISITE LOAD CARRYING CAPACITY MODIFICATION LABELS.
A DRIVER MAY OVERLOAD A VEHICLE WHICH MAY INCREASE THE RISK OF A CRASH.
DEALERS WILL MAIL TO CONSUMERS THE CORRECTED LABEL OR THE CUSTOMER WILL HAVE THE OPTION FOR DEALERS TO INSTALL THE LABEL FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 27, 2010. OWNERS MAY CONTACT SOUTHEAST TOYOTA AT 1-800-301-6859.
Campaign 10V036000 on NHTSA.gov
Equipment, other, labelsFeb 3, 2010
GULF STATES TOYOTA IS RECALLING CERTAIN MODEL YEAR 2005-2010 VEHICLES FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 110, "TIRE SELECTION AND RIMS." THESE VEHICLES WERE SOLD BETWEEN SEPTEMBER 1, 2005 AND JUNE 2, 2008 WITHOUT THE REQUISITE LOAD CARRYING CAPACITY MODIFICATION LABELS.
THIS DOES NOT MEET THE STANDARD REQUIREMENTS.
DEALERS WILL MAIL TO CONSUMERS THE CORRECTED LABEL OR THE CUSTOMER WILL HAVE THE OPTION FOR DEALERS TO INSTALL THE LABEL FREE OF CHARGE. DEALERS WILL ALSO CORRECT THE OWNER'S MANUAL. THE SAFETY RECALL BEGAN ON MAY 27, 2010. OWNERS MAY CONTACT GULF STATES TOYOTA AT 713-580-3300.
Campaign 10V035000 on NHTSA.gov
Vehicle speed control, accelerator pedalJan 21, 2010
TOYOTA IS RECALLING CERTAIN MODEL YEAR 2005-2010 AVALON, MODEL YEAR 2007-2010 CAMRY, MODEL YEAR 2009-2010 COROLLA, COROLLA MATRIX, RAV4, MODEL YEAR 2010 HIGHLANDER, MODEL YEAR 2008-2010 SEQUOIA, AND MODEL YEAR 2007-2010 TUNDRA VEHICLES. DUE TO THE MANNER IN WHICH THE FRICTION LEVER INTERACTS WITH THE SLIDING SURFACE OF THE ACCELERATOR PEDAL INSIDE THE PEDAL SENSOR ASSEMBLY, THE SLIDING SURFACE OF THE LEVER MAY BECOME SMOOTH DURING VEHICLE OPERATION. IN THIS CONDITION, IF CONDENSATION OCCURS ON THE SURFACE, AS MAY OCCUR FROM HEATER OPERATION (WITHOUT A/C) WHEN THE PEDAL ASSEMBLY IS COLD, THE FRICTION WHEN THE ACCELERATOR PEDAL IS OPERATED MAY INCREASE, WHICH MAY RESULT IN THE ACCELERATOR PEDAL BECOMING HARDER TO DEPRESS, SLOWER TO RETURN, OR, IN THE WORST CASE, MECHANICALLY STUCK IN A PARTIALLY DEPRESSED POSITION.
THE ACCELERATOR PEDAL MAY BECOME HARD TO DEPRESS, SLOW TO RETURN TO IDLE, OR, IN THE WORST CASE, MECHANICALLY STUCK IN A PARTIALLY DEPRESSED POSITION, INCREASING THE RISK OF A CRASH.
DEALERS WILL INSTALL A REINFORCEMENT BAR IN THE ACCELERATOR PEDAL WHICH WILL ALLOW THE PEDAL TO OPERATE SMOOTHLY. GM WILL NOTIFY OWNERS FOR THE PONTIAC VIBE PLEASE SEE 10V-018. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON FEBRUARY 5, 2010 AND WILL BE COMPLETED ON MARCH 15, 2010. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331.
Campaign 10V017000 on NHTSA.gov
Representative owner complaints: suspension
101 reports, newest first. Show all
Suspension, Jun 1, 2015
TL* THE CONTACT OWNS A 2010 TOYOTA RAV4. WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE DROVE OVER AN UNEVEN PAVEMENT AND SUDDENLY BEGAN TO SWAY FROM SIDE TO SIDE. AFTER REDUCING THE SPEED, THE DRIVER WAS ABLE TO OPERATE THE VEHICLE NORMALLY. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V383000 (SUSPENSION). THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DISCOVERED THAT THE REAR PASSENGER SIDE TIE ROD BOLT FRACTURED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 79,550.
Suspension, May 8, 2015
REPLACEMENT OF BOTH REAR SUSPENSION ARMS HAD BEEN PERFORMED ON 05/30/2014 FREE OFF CHARGE AS PER RECALL REQUIREMENT. WHEN THE DEALER CHECKED THE WHEEL ALIGNMENT ON 04/30/2015, THEY SAID THAT THEY NEED TO REPLACE THE SUSPENSION ARMS AT MY EXPENSE AT THIS TIME. ARE THEY RESPONSIBLE TO REPLACE THEM FREE OFF CHARGE AT THIS TIME? *TR
Suspension, Mar 20, 2015
THE TOYOTA SAFETY RECALL #CSJ WAS PERFORMED YESTERDAY ON MY CAR. THE RECALL REPLACED THE REAR LOWER CONTROL ARMS AND THEN WERE LOCKED IN PLACE WITH EPOXY. I PURCHASED A 2010 RAV4 THAT WAS REPAIRABLE. WHEN I NEEDED AN ALIGNMENT IT WOULD COST ABOUT 70. NOW WHEN THE CAR NEEDS AN ALIGNMENT, THE LOWER CONTROL ARMS MAY HAVE TO BE REPLACED AT MAJOR EXPENSE BECAUSE THERE IS NO ADJUSTMENT. TOYOTA REDESIGNED THE LOWER CONTROL ARMS ON THE 2012 RAV4 AND THOSE SHOULD HAVE BEEN USED IN THE REPAIR. THIS REPAIR DAMAGES THE VALUE OF THE CAR BECAUSE NO ONE WOULD EVER BUY A CAR THAT CAN'T BE ALIGNED. IF THIS HAVE BEEN EXPLAINED TO ME BEFORE THE REPAIR, I WOULD NEVER HAVE ALLOWED THE REPAIR TO HAVE BEEN MADE. TOYOTA NEEDS TO RECALL THE CAR AGAIN AND REPLACE THE LOWER CONTROL ARMS WITH AN ADJUSTABLE ARM AS IS DESIGNED IN EVERY CAR ON THE ROAD. *TR
Suspension, Feb 3, 2015
TO WHOM IT MAY CONCERN, LAST SPRING (MARCH 2014) I RECEIVED A RECALL NOTICE FOR MY 2010 RAV 4 TO COME IN FOR AN INSPECTION FOR MY REAR LOWER SUSPENSION ARM. I IMMEDIATELY CALLED AND WAS PUT ON A WAITING LIST TO BE SEEN. EVERY MONTH OR SO I WOULD CALL TO CHECK THE STATUS OF GETTING SEEN. THEY WOULD SEEM CONFUSED EACH TIME I WOULD CALL, BUT WOULD VERIFY THAT I WAS ON THAT "LIST." BUT OVER THE MANY MONTHS, I HAVE STILL YET TO BE SEEN. A 2ND RECALL NOTICE WAS ISSUED THIS PAST DECEMBER OR EARLY JANUARY. THE LAST I HEARD, AFTER OVER 9 MONTHS OF BEING ON A WAIT LIST WAS THAT I WAS STILL ON THE LIST AND I WAS HIGHER ON THE LIST TO BE SEEN. UPON RECEIVING THE 2ND NOTICE, I CALLED KENDALL TOYOTA AND THEY TOLD ME THAT THE LIST NO LONGER EXISTS AND THAT THEY WILL BE STARTING A NEW LIST TO SEE PEOPLE BEGINNING IN MARCH. THIS WILL NOW HAVE BEEN AROUND A YEAR OF WAITING TO BE SEEN FOR THE RECALL. I AM CONCERNED, NOT ONLY THAT I WILL NOT GET SEEN IN A TIMELY FASHION, BUT IF MY CAR WERE TO GET IN ANY SORT OF ACCIDENT DUE TO THE RECALL, WOULD THE RESPONSIBILITY FALL ON THE COMPANY OR ON MYSELF? KENDALL TOYOTA OF ANCHORAGE ALSO INFORMED ME THAT THEY ARE THE ONLY LOCATION THAT CAN DO THE RECALL MAINTENANCE HERE IN THIS AREA. I'M FRUSTRATED BY THE CONTINUING DELAYS AND WOULD LIKE TO SEE IF THERE IS ANYTHING ELSE THAT CAN BE DONE TO BE SEEN SOONER RATHER THAN LATER. THANK YOU! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Suspension, Jan 30, 2015
VEHICLE HIT CURB AND REQUIRED FRONT SUSPENSION COMPONENT REPLACEMENT, AND A 4 WHEEL ALIGNMENT. VEHICLE PREVIOUSLY HAD RECALL #NHTSA13V383000 WHICH IT HAD BOTH REAR LOWER (ADJUSTABLE) CONTROL ARMS REPLACED AND THE ADJUSTER AREA SEALED WITH AN EPOXY RENDERING THEM NON ADJUSTABLE AFTER RECALL COMPLETION. TOYOTA'S SERVICE BULLETIN (T-SB-0042-14 DATED JUNE 30-2014) TITLE "REAR SUSPENSION TOE ADJUSTMENT OUT OF SPECIFICATION AFTER SR CSJ". IT STATES IN THIS BULLETIN (UNDER PARAGRAPH B) "IF THE REAR TOE ALIGNMENT IS STILL OUT OF SPECIFICATION ON EITHER SIDE REPLACE THE REAR SUSPENSION ARM NO.1 AND COMPLETE THE CAMPAIGN CSJ AGAIN FOR ANY REPLACED REAR SUSPENSION ARM. AMERICAN FAMILY INSURANCE DENIED PAYMENT FOR THE RE-EPOXY OF ARMS SO I CALLED TOYOTA CUSTOMER ASSISTANCE AND EXPLAINED THE SITUATION AND THE STATEMENT IN THEIR SERVICE BULLETIN, THE CASE #IS [XXX] PHONE 800-321-4331, THE REP WAS [XXX] AND HE STATED THAT TECHNICAL INFORMATION MUST BE OBTAINED THROUGH AN AUTHORIZED TOYOTA DEALER, I THEN CONTACTED THE SERVICE MANAGER AT OUR LOCAL TOYOTA DEALERSHIP (ANDY %BALLWEG MIDWEST TOYOTA 800 3RD STREET S. LA CROSSE WISC. 54601 608-793-7000) [XXX] THEN CONTACTED TECHNICAL ASSISTANCE AND THEY REFUSED TO RE-APPLY EPOXY AS STATED IN SERVICE BULLETIN. I THEN CONTACTED CUSTOMER ASSISTANCE AGAIN AND SPOKE WITH [XXX], SHE LISTENED TO MY CONCERNS AND ASKED IF SHE COULD REVIEW THE SITUATION WITH CORPORATE AND CALL ME BACK, I AGREED. [XXX] CALLED AND LEFT A MESSAGE STATING THAT TOYOTA WAS UNABLE TO ASSIST IN THE APPLICATION OF EPOXY BUT STATED THAT TOYOTA RECOMMENDS THE EPOXY TO BE APPLIED TO THE #1 ARMS AFTER THE ALIGNMENT. I TOOK THE VEHICLE TO BALLWEG AND HAD THE EPOXY APPLIED AT MY EXPENSE AS I DIDN'T WANT TO RETURN THE VEHICLE WITHOUT THE SAFETY RECALL PROVISIONS BEING MET. I ALSO FILED A COMPLAINT WITH THE FTC REFERENCE # [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Suspension, Jan 26, 2015
TL* THE CONTACT OWNS A 2010 TOYOTA RAV-4. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 13V383000 (SUSPENSION) HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THE PART NEEDED WAS NOT AVAILABLE FOR REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED THE FAILURE.
Suspension, Jan 20, 2015
TL* THE CONTACT OWNS A 2010 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V383000 (SUSPENSION) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Suspension, Jan 9, 2015
ON A LOVELY SATURDAY AFTERNOON, MY HUSBAND AND I WERE RETURNING HOME FROM A FAMILY PICNIC. WE HAD JUST EXITED THE HIGHWAY AND WERE TRAVELING ON A TWO-LANE ROAD IN DOVER, NJ. SUDDENLY, THE CAR WAS VIOLENTLY THROWN INTO THE LEFT LANE WITH ON COMING TRAFFIC. I THOUGHT WE HAD A BLOW OUT BUT WAS PROVEN WRONG. MY HUSBAND JUST MISSED A CAR BY INCHES AS HE WRESTLED THE CAR BACK INTO THE RIGHT LANE ALL THE WHILE MORE CARS WERE COMING AT US. HE WAS ABLE TO DIRECT THE CAR TO A SIDE STREET. WHEN WE GOT OUT OF THE CAR WE FOUND THAT THE RIGHT REAR SUSPENSION ARM WAS DETACHED AND HANGING LOOSE OFF THE CAR. THIS NECESSITATED CALLING FOR A TOW TRUCK FROM THE TOYOTA DEALERSHIP. OUR ANGUISH AND PALPABLE TERROR WAS CAUSED BY THE FAILURE OF NUMEROUS RECALLS TO THIS TOYOTA RAV 4 FOR REAR LOWER SUSPENSION ARM TO BE PROPERLY & SAFELY REPAIRED. MY HUSBAND WORKS AROUND THE CORNER FROM THE TOYOTA DEALERSHIP AND UPON THE RECEIPT OF NUMEROUS RECALL NOTICES, RESPONSIBLY TOOK THE VEHICLE IN FOR SERVICE EACH TIME. THE MOST RECENT SERVICE VISIT WAS ONLY A WEEK PRIOR TO THE INCIDENT. THE DEALERSHIP SERVICE MANAGER CALLED US AND APOLOGIZED AND TOLD US HE TOOK COMPLETE RESPONSIBILITY FOR THE IMPROPER REPAIRS. WE COULD LONGER FEEL SAFE IN THIS VEHICLE AND TRADED IT IN IMMEDIATELY. *TR
Suspension, Nov 11, 2014
WHEN DRIVING AT ABOUT 45-50 MPH LOST CONTROL AS VEHICLE STARTING SHAKING UP AND HAD A NEAR MISS CRASH ON I 5 N DRIVING TO LA. DECIDED TO PULL OVER AND EXIT OUT AND TOOK AN INTERNAL ROAD DRIVING AT 30 MPH AND RETURNED HOME. UPON INVESTIGATION FOUND THAT LAST SAFETY CALL REPAIR FOR REAR SUSPENSION REPAIR WAS PERFORMED ADDING SOME EPOXY TO TIGHTEN UP AND DID NOT FIX THE ISSUE. LOOKS LIKE FREE OF CHARGE REPAIR DONE BY DEALER IS NOT WORKING. I HOPE THOROUGH INVESTIGATION IS PERFORMED AS THE FIX SEEM TO NOT WORK AND STILL CAN CAUSE CRASH. LOOKS LIKE THE PROBLEM STILL PERSISTS: BACKGROUND THE ORIGINAL PROBLEM INVOLVED A WOBBLING REAR SUSPENSION ARM THAT COULD, OVER TIME, RUST OUT. THAT COULD LEAD TO A SUSPENSION FAILURE AND, IN A WORST-CASE SCENARIO, A CRASH. THE MAKER HAS SINCE DISCOVERED THAT THE NUTS IT USED TO ADJUST THE ALIGNMENT OF THE REAR WHEELS ON THE TWO VEHICLES DURING THE AUGUST 2012 RECALL WERE NOT TIGHTENED PROPERLY. THE MAKER HAS NOTIFIED THE NHTSA IT WILL NOW HAVE TO RECALL THE SAME 780,000 VEHICLES TO INSPECT FOR DAMAGE. THE NUTS WILL NOW BE PROPERLY TIGHTENED AND TOYOTA WILL TAKE THE ADDITIONAL STEP OF SEALING THE REAR LOWER SUSPENSION ARMS WITH AN EPOXY COATING DESIGNED TO PREVENT CORROSION. *TR
Suspension, Oct 1, 2014
TL* THE CONTACT OWNS A 2010 TOYOTA RAV4. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V383000 (SUSPENSION) THAT SUPERSEDES RECALL NHTSA CAMPAIGN NUMBER: 12V373000 (SUSPENSION). HOWEVER, THE PARTS NEEDED WERE UNAVAILABLE. THE DEALER WAS UNCERTAIN WHEN THE PARTS WOULD BECOME AVAILABLE TO SERVICE THE VEHICLE UNDER THE RECALL. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Suspension, Sep 25, 2014
TL* THE CONTACT OWNS A 2010 TOYOTA RAV 4. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 13V383000 (SUSPENSION), HOWEVER, THE PARTS NEEDED WERE UNAVAILABLE TO PERFORM THE REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Suspension, Sep 15, 2014
LETTER FROM CONGRESSMAN FORBES ON BEHALF OF CONSTITUENT REGARDING A RECALL BY TOYOTA ON THE TOYOTA RAV 4 (MAIL REPLY TO CHESTERFIELD, VA OFFICE - ATTN: JOAN FALLON). *SMD TOYOTA RECEIVED REPORTS FROM DEALERS INDICATING THAT SOME CONSUMERS EXPERIENCED SYMPTOMS OF THE RECALL ISSUE AFTER BEING INSPECTED OR REPAIRED. UPON INVESTIGATION, IT WAS DISCOVERED THAT SOME INSPECTIONS WERE NOT ADEQUATE AND PORTIONS OF THE REPAIR PROCEDURE MAY NOT HAVE BEEN PERFORMED CORRECTLY. TOYOTA DEVELOPED A REVISED INSPECTION AND REMEDY PROCEDURE. THE CONSUMER STATED HE HAD ISSUES WITH THE TIRES, THAT REQUIRED SEVERAL WHEEL ALIGNMENTS.
Suspension, Sep 5, 2014
TL* THE CONTACT OWNS A 2010 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V383000 (SUSPENSION) AND STATED THAT THE PART WAS NOT AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT DID NOT EXPERIENCE A FAILURE.
Suspension, Aug 6, 2014
I RECEIVED AN URGENT SAFETY RECALL NOTICE FROM TOYOTA IN DECEMBER 2013, (SAFETY RECALL #COJ), AFFECTING THE REAR LOWER SUSPENSION ARMS (NO. 1) ON JANUARY 2, 2014 I HAD AN APPOINTMENT TO REPLACE TIRES, AND MADE AN APPOINTMENT FOR THE NEXT AVAILABLE DATE TO DO THE RECALL ON JUNE 6, 2014. ON ARRIVAL FOR THE APPOINTMENT ON JUNE 6, GREENTREE TOYOTA IN DANBURY, CT TOLD ME THEY DID NOT HAVE PARTS FOR THE RECALL AND WOULD LET ME KNOW WHEN THE PARTS CAME IN (SHOULD BE A FEW WEEKS ACCORDING TO THE SERVICE TECH) TO DO THE RECALL REPAIRS. SINCE THEN I HAVE NOT RECEIVED ANY INFORMATION AS OF TODAY AUGUST 6 2014. I WANT TO FILE THIS COMPLAINT BECAUSE I BELIEVE THAT TOYOTA HAS FAILED OR IS UNABLE TO REMEDY THE DEFECT WITHIN A REASONABLE TIME. *TR
Suspension, Aug 5, 2014
TL* THE CONTACT OWNS A 2010 TOYOTA RAV4. THE CONTACT RECEIVED RECALL NOTICES FOR NHTSA CAMPAIGN NUMBERS: 12V373000 (SUSPENSION) AND 13V383000 (SUSPENSION); HOWEVER, THE PARTS NEEDED FOR THE REPAIR WERE UNAVAILABLE. THE DEALER PLACED THE CONTACT ON A WAITING LIST BEHIND HUNDREDS OF OTHER CONSUMERS. THE DEALER DID NOT KNOW WHEN THE PARTS WOULD ARRIVE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Suspension, Jul 28, 2014
2010 TOYOTA RAV 4. CONSUMER WRITES IN REGARDS TO THE REAR LOWER SUSPENSION ARMS RECALL NOTICE. *SMD THE CONSUMER WAS INFORMED, THE PARTS WERE ON NATIONAL BACK ORDER. *JB
Suspension, Jul 14, 2014
MANY MONTHS AGO, TOYOTA HAD A SAFETY RECALL RELATED TO THE REAR LOWER SUSPENSION ARMS... SUPPOSEDLY, TOYOTA REPAIRED THE PROBLEM, WHEN IN ACTUALLY THE PROBLEM WAS NOT REPAIRED SO THERE WAS A SECOND SAFETY RECALL. THAT WAS MONTHS AGO. I HAVE REPETITIVELY CONTACTED THE DEALERSHIP AND I AM NOT RECEIVING ANY TYPE OF COMMUNICATION FROM TOYOTA... HOW CAN I GET THIS FIXED BECAUSE I'M CONCERNED ABOUT THIS PROBLEM ESPECIALLY SINCE I HAVE A ONE YEAR OLD SON. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Suspension, Jul 3, 2014
RECEIVED A RECALL NOTICE IN APRIL 2014 STATING PROBLEM WITH REAR LOWER SUSPENSION ARM. TRYING TO GET IT FIXED BUT LOCAL DEALERS HAVING TROUBLE GETTING PART AND EPOXY SEALANT. RECALL NOTICE INDICATES POSSIBILITY OF LOSS OF VEHICLE CONTROL AND A CRASH IF THE ARM SEPARATES. IS IT SAFE TO CONTINUE TO DRIVE THE CAR? *TR
Suspension, Jul 2, 2014
TL* THE CONTACT OWNS A 2010 TOYOTA RAV4. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V383000 (SUSPENSION). THE CONTACT STATED THAT SHE HAD CONTACTED THE DEALER AND THE MANUFACTURER NUMEROUS TIMES AND THERE WAS NO DATE AVAILABLE FOR WHEN THE PARTS WILL BE AVAILABLE FOR THE REPAIRS. THE CONTACT FELT THAT THE REPAIR HAD EXCEEDED A REASONABLE AMOUNT OF TIME. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE.
Suspension, Jul 2, 2014
TL* THE CONTACT OWNS A 2010 TOYOTA RAV4. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 13V383000 (SUSPENSION) HOWEVER, THE PART TO DO THE REPAIRS WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Suspension, Jun 27, 2014
WE RECENTLY RECEIVED THE REAR LOWER SUSPENSION ARMS 2ND RECALL. I PURCHASED THE CAR USED IN APRIL 2013, AND WAS NOT TOLD OF A RECALL. I WOULD LIKE TO UNDERSTAND IF THE FIRST ONE HAD ALREADY BEEN ISSUED. SINCE PURCHASING THE CAR IT HAS NOT FELT STABLE IN THE REAR, EVER. WE BROUGHT IT IN ONCE PREVIOUSLY AND THEY SAID THE PROBLEM WAS FIXED. THIS TIME I WAS TOLD BY ONE DEALERSHIP THE PART TO REPAIR THE RECALL WAS NOT AVAILABLE, AND THEN TOOK TO A DEALERSHIP 2 WEEKS LATER WHERE THEY INFORMED US WE DID HAVE THE RUST PROBLEM. THEY "REMEDIED" WITH EPOXY, BUT SAID BRING BACK IF A "PROBLEM". THE CAR STILL DOES NOT DRIVE RIGHT OR FEEL STABLE. I BOUGHT THIS CAR TO DRIVE OUR GRANDCHILDREN AND NOW FEEL EXTREMELY UNSAFE IN THIS VEHICLE. WHAT CAN BE DONE TO CORRECT THIS SITUATION, SO I CAN FEEL SECURE IN THE CAR I AM DRIVING. I FEEL THIS IS A LEMON ISSUE, AS EVERY TIME WE DRIVE IT WE ARE STILL AT RISK. *TR
Suspension, Jun 26, 2014
TL* THE CONTACT OWNS A 2010 TOYOTA RAV4. THE CONTACT STATED THAT SHE WAS VERY CONCERNED FOR HER SAFETY SINCE THE PARTS WERE STILL NOT AVAILABLE IN ORDER TO REPAIR RECALL NHTSA CAMPAIGN NUMBER: 13V383000 (SUSPENSION). THE DEALER WAS CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE VEHICLE HAD NOT EXPERIENCE THE FAILURE. THE VEHICLE CURRENT MILEAGE WAS 103,000.
Suspension, Jun 26, 2014
2010 TOYOTA RAV 4. CONSUMER WRITES IN REGARDS TO REAR LOWER SUSPENSION ARMS RECALL NOTICE. *SMD THE CONSUMER WAS INFORMED, THE PARTS WAS NOT AVAILABLE, AND WAS PLACED ON A WAITING LIST. *JB
Suspension, Jun 25, 2014
2010 TOYOTA RAV 4. CONSUMER WRITES IN REGARDS TO THE REAR LOWER SUSPENSION ARM RECALL NOTICE PROBLEMS. *SMD THE DEALER INFORMED THE CONSUMER, THE PART WAS NOT AVAILABLE, AND SHE WAS PLACED ON A WAITING LIST. *JB
Suspension, Jun 17, 2014
TL* THE CONTACT OWNS A 2010 TOYOTA RAV4. THE CONTACT RECEIVED NOTIFICATION OF A MANUFACTURER'S RECALL PERTAINING TO THE SUSPENSION. THE AUTHORIZED DEALER STATED THAT THE PARTS WERE NOT AVAILABLE AFTER THE CONTACT HAD ALREADY SCHEDULED AN APPOINTMENT FOR THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS ALSO CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE.