2014 Toyota RAV4
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 197 owner complaints filed for this model year. This is the 19th highest complaint count among 26 RAV4 model years with reports.
Of the 2014 reports, 20 involved a crash and 25 involved a fire. 22 people were injured.
What owners report most often
Recalls and investigations
Electrical system, 12v/24v/48v batteryNov 1, 2023
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2013-2018 RAV4 vehicles. Certain replacement 12-volt batteries may not fit properly in the battery tray, allowing the battery to move and contact the hold-down bracket, possibly causing a short circuit.
A battery short circuit increases the risk of a fire.
Dealers will replace the battery clamp sub-assembly, battery tray, and positive terminal cover, free of charge. Owner letters were mailed December 27, 2024, to 2013-2014 RAV4 owners. Additional owner notification letters will be mailed in phases, phase 2 will begin on May 14, 2025, and phase 3 in late July 2025. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 23TB13 and 23TA13.
Campaign 23V734000 on NHTSA.gov
Steering, electric power assist systemMar 13, 2015
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2015 Camry, Camry Hybrid, Highlander, and Highlander Hybrid, and 2014-2015 Rav4 vehicles. A component of the electric power steering (EPS) electronic control unit (ECU) may have been damaged during the manufacturing process. Over time, this damage may result in failure of the electric power steering system.
An unexpected loss of power steering increases the risk of a crash.
Toyota will notify owners, and dealers will inspect the serial number of the EPS ECU or steering column assembly. If the number is within the affected range, the EPS ECU will be replaced, free of charge. The recall began on May 7, 2015. Owners may contact Toyota customer service at 1-800-331-4331.
Campaign 15V144000 on NHTSA.gov
Trailer hitchesJan 16, 2015
Southeast Toyota Distributors, LLC (SET) is recalling certain model year 2013-2015 Toyota Rav4 vehicles manufactured June 1, 2013, to December 29, 2014, and equipped with an accessory trailer light module. The software within the module may incorrectly detect an electrical short and preventively turn off the electrical current and the trailer lights.
If the system incorrectly detects an electrical short and turns off the trailer lights while the trailer is being towed at night, there is an increased risk of a crash.
SET will notify owners, and dealers will replace the trailer light module with a new unit with corrected software, free of charge. The recall began on March 17, 2015. Owners may contact SET customer service at 1-866-405-4226. SET's number for this recall is SET-15A.
Campaign 15V011000 on NHTSA.gov
EquipmentDec 30, 2014
Southeast Toyota Distributors, LLC (SET) is recalling certain model year 2014-2015 Toyota 4Runner, Tacoma, FJ Cruiser, Land Cruiser, RAV4, Scion FRS, and XB vehicles. The affected vehicles may have accessories installed by SET, such as running boards or other items, that were incorrectly installed. The accessory attaching fasteners were not tightened with the proper torque, possibly causing the accessory to detach from the vehicle.
Accessories that detach from a vehicle may result in a vehicle crash and/or personal injury.
SET will notify owners, and dealers will inspect and tighten the affected bolts, free of charge. The recall began February 23, 2015. Owners may contact SET customer service at 1-866-405-4226. SET's number for this recall is SET-14B.
Campaign 14V828000 on NHTSA.gov
Representative owner complaints
197 reports, newest first.
Air bags, Jul 6, 2020, crash
MY SISTER ACCIDENTALLY RAN INTO THE BACK OF A BOX TRUCK ON 7/2/2020 AND THE KNEE AIRBAG IN HER TOYOTA 2014 RAV4 DEPLOYED. THE AIRBAG OR COVER CAUSED MAJOR GASHES IN HER LEG AND SHE IS NOW IN THE HOSPITAL AND WILL NEED TO HAVE SKIN GRAFTS. THERE IS A POLICE REPORT THAT IS NOT YET READY. I AM ATTACHING PICTURES OF THE LEG. I HAVE NEVER SEEN DAMAGE LIKE THIS CAUSED BY AIRBAG AND WONDERING IF THERE IS SOME TYPE OF ISSUES WITH KNEE AIRBAGS?
Engine, Jun 30, 2020
I BOUGHT THIS RAV4 IN FEBRUARY 2017, AFTER DRIVING FEW I REALIZED MY CAR IS BURNING TOO MUCH OIL. I HAD PURCHASED EXTENDED WARRANTY BUT BY THE TIME I WENT FOR MY ISSUE MY WARRANTY HAD EXPIRED. I CALLED TOYOTA COMPANY AND EXPLAINED MY OIL BURNING ISSUE, THEY GAVE ME A CASE NUMBER AND TOLD ME THEY WOULD CALL ME LATER. I RECEIVED A CALL FEW DAYS LATER AND THEY OFFERED ME $1000.00 TOWARDS PAYMENT FOR REPAIRS, WHICH WASN'T ENOUGH. BECAUSE TOYOTA DEALERS TOLD ME THEY WOULD HAVE TO REPAIR THE WHOLE ENGINE IN ORDER TO STOP OIL BURNING PROBLEM, WHICH WOULD COST ALMOST $5000.00. SO I DIDN'T ACCEPT $1000.00 OFFER FROM TOYOTA MOTORS, EVER SINCE I AM PUTTING ONE QUARTER OIL EVERY 500 MILES. SO I DON'T KNOW WHAT TO DO WITH THIS ISSUE. PLEASE HELP ME OUT. THANKS
Other or unspecified, Jun 5, 2020
MY RAV4 2014 XLE RADIO/BLUE TOOTH STOPPED WORKING ABOUT 3 YRS AGO. I CALLED TOYOTA, BUT THEY REFUSE TO FIX. THE RADIO SCREEN IS BLUE , AND KEEP REBOOTING. IT WAS ONLY 3 YRS OLD AND WE ARE TAKING CARE OF THE CAR VERY GOOD. IT COST 1500 TO REPLACE A NEW ONE, BUT I THINK IT'S NOT CUSTOMER FAULT, AND I'M STILL DRIVING WITHOUT THE RADIO. I FEEL THAT IT'S NOT CUSTOMER FAULT AND TOYOTA MAY GET THE DEFECT RADIO TO INSTALL IN THE CAR. I DID RESEARCH AND SEE LOTS OF CUSTOMER HAS SAME ISSUE. I SEE THERE IS FEW RECALLS FOR RAV4 2014, BUT I NEVER GET A LETTER FROM TOYOTA TO GET THE CAR FIXED. *TR
Electrical system, Other or unspecified, Apr 8, 2020
RADIO WILL COMPLETELY STOP WORKING TO WHERE YOU HAVE TO BUY A NEW $1200 RADIO FROM THE DEALER. ALL DOOR LOCK ACTUATORS WILL STOP WORKING AFTER A PERIOD OF TIME CAUSING YOU TO NOT BEING ABLE TO UNLOCK OR OPEN YOUR DOORS.
Electrical system, Mar 7, 2020
2014 TOYOTA RAV 4. OVER THE PAST YEAR--THE ELECTRIC LOCKS ON ALL FOUR DOORS STOPPED WORKING--TOOK TO LOCAL MECHANIC AND TOYOTA DEALERSHIP WHO SAID IT WAS THE ACTUATORS IN THE DOORS AND WOULD COST OVER $2000 TO FIX THEM. I WOULDN'T HAVE A PROBLEM, BUT THIS CAR IS ONLY 6 YEARS OLD AND HAS 60,000 MILES ON IT. I FIND IT VERY HARD TO BELIEVE THAT ALL FOUR WOULD BE KNOCKED OUT AT ONCE, AND SUSPECT THAT IT IS A . IT IS A SAFETY CONCERN. I SUSPECT THAT THEY USED INFERIOR/FAULTY PARTS.
Electrical system, Feb 17, 2020
THE RADIO CONTROL UNIT WENT INTO A REBOOT CYCLE AND NEVER COMPLETES. THE ENTIRE UNIT IS UNABLE TO BE USED FOR ANY OF IT'S FUNCTIONS. RADIO, BLUETOOTH, GPS, ETC. THERE ARE A LOT OF TOYOTA OWNERS REPORTING THIS PROBLEM ESPECIALLY WITH THE 2014 RAV4. THERE ARE MANY EXAMPLE AND VIDEOS ON YOUTUBE.
Seats, Jan 23, 2020, crash
TL* THE CONTACT CALLED ON BEHALF OF HER HUSBAND WHO OWNS A 2014 TOYOTA RAV4. THE CONTACT STATED WHILE HER HUSBAND WAS AT A STOP LIGHT, A VEHICLE APPROACHING BEHIND REAR ENDED THE VEHICLE. DUE TO THE IMPACT, THE VEHICLE JOLTED FORWARD AND CRASHED INTO THE VEHICLE IN FRONT AND ANOTHER VEHICLE WHICH WAS TO THE LEFT. THE FRONT DRIVER SEAT COLLAPSED AND WAS DEFORMED DURING THE IMPACT. IN ADDITION, THE HEAD REST COMPLETELY DETACHED FROM THE FRONT DRIVERS SEAT. THE CONTACT WAS ASKED ABOUT THE AIR BAG DEPLOYMENT AND CONFIRMED THAT NO AIR BAGS DEPLOYED DURING THE IMPACT. THE DRIVER SUSTAINED CHEST INJURIES AND WAS TAKEN TO THE HOSPITAL FOR MEDICAL ATTENTION. A PASSENGER SITTING IN AN UNKNOWN LOCATION OF THE VEHICLE WAS ALSO INJURED AND SOUGHT MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO A IMPOUND LOT AND THEN TOWED BY THE INSURANCE COMPANY WHERE AN ADJUSTER WAS TO INSPECT THE VEHICLE. A POLICE REPORT WAS FILED. A LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 17,000.
Exterior lighting, Other or unspecified, Dec 11, 2019
VEHICLE WAS PARKED, JUST TURNED THE CAR FROM ENGINE ON TO OFF WITH JUST THE BATTERY ON RUNNING THE RADIO WHILE I WAS PREPARING TO EXIT THE VEHICLE. SUDDENLY THE ENTIRE RADIO SYSTEM COMPLETELY STOPPED WORKING. I LOOKED AT MY INFOTAINMENT SCREEN AND IT WAS CERTAINLY HAVING A ISSUE BECAUSE EVER SINCE THAT DAY OVER ONE YEAR AGO I HAVE NOT BEEN ABLE TO LISTEN TO RADIO, USE GPS, USE BLUETOOTH, ETC. I BELIEVE THIS TO BE UNDER A SAFETY ISSUE DUE TO 1) LOSS OF PHONE/BLUETOOTH (USE OF MOBILE PHONES WHILE OPERATING THE VEHICLE IS REQUIRED IN MANY STATES TO GO THROUGH BLUETOOTH) AND I CANNOT COMPLY WITH THESE LAWS IF MY SYSTEM HAS MALFUNCTIONED, 2) I PAID FOR A VEHICLE WITH A GPS NAVIGATION FOR A REASON AND NOW I LOST THAT EXPENSIVE CAPABILITY AS WELL, 3) RADIO'S ARE USED TO KEEP THE DRIVER ALERT AND FOCUSED AND THIS WAS LOST 4) THE LOOPING SCREEN IS EXTREMELY BRIGHT, CANNOT BE DARKENED AND IMPOSSIBLE TO DRIVE AT NIGHT WITH IT. I HAVE HAD TO COMPLETELY COVER OVER MY SCREEN SO NOW IT'S LIKE I'M DRIVING A FLINTSTONES VEHICLE WITH NOTHING TECHNOLOGY WISE IN THIS $25,000 VEHICLE I PAID FOR. "TOYOTA CUSTOMER CARE CONTACT US - I CONTACTED TOYOTA VIA PHONE CALL EARLIER TODAY WITH LIMITED RESULTS, BUT LATER EMAILED TOYOTA AND PROVIDED A LINK TO THIS PAGE. THE CUSTOMER CARE REPRESENTATIVE SUGGESTED THAT ANYONE HAVING PROBLEMS WITH THEIR RADIO/NAVIGATION SYSTEM SHOULD CALL AND EMAIL THEIR COMPLAINTS. TOYOTA IS NOT CURRENTLY OFFERING ANY REMEDY OR ASSISTANCE TO PREMATURELY FAILING RADIO SYSTEMS THAT ARE OUT OF WARRANTY, BUT ALL CALLS AND EMAILS ARE MONITORED AND WHEN THERE ARE MULTIPLE COMPLAINTS, TOYOTA WILL RECOGNIZE A PROBLEM AND MAY OFFER ASSISTANCE OR REIMBURSEMENT." HTTPS://WWW.CARCOMPLAINTS.COM/TOYOTA/RAV4/2014/ACCESSORIES-INTERIOR/
Other or unspecified, Dec 7, 2019
TL* THE CONTACT OWNS A 2014 TOYOTA RAV4. WHILE OPERATING THE VEHICLE, THE NAVIGATION/INFORMATION SYSTEM SUDDENLY MALFUNCTIONED. THE SCREEN TURNED A BLUE COLOR AND THE SYSTEM BECAME INOPERABLE. SCREEN KEEPS ATTEMPTING TO RELOAD BUT IT FAILS. RADIO OR NAVIGATION INOPERABLE BUT THE REAR VIEW CAMERA DOES WORK. OCCURRED AT 60,000 MILES.
Power train, Service brakes, Nov 24, 2019
THE INCIDENT OCCURRED ON 11/13/2019 @ 8:30AM. I HAD STARTED MY 2014 TOYOTA RAV4, PULLED OUT FROM UNDER THE CARPORT APPRX. 25FT AND PUT THE VEHICLE IN PARK AND FULLY ENGAGED THE PARKING BRAKE I ALWAYS DO THIS IF I NEED TO LEAVE THE VEHICLE RUNNING FOR ANY REASON. IN THIS CASE I WAS HEATING THE INTERIOR AS IT WAS CHILLI. I WENT BACK INSIDE MY HOME TO GET THE ANIMAL CRATE THAT CONTAINED MY CAT WHO NEEDED TO GO TO THE VET. AS I WAS LOADING THE CRATE INTO THE FRONT SEAT THE VEHICLE BEGAN MOVING IN REVERSE. I WAS BETWEEN THE OPEN DOOR AND THE VEHICLE ITSELF AND AFTER FREAKING OUT A SECOND LOOKED TO SEE IF THE PARKING BRAKE HAD DISENGAGED. IT HAD NOT.AT THAT POINT I WAS ALONG FOR THE RIDE AND THE CAR DRUG ME TOWARD THE LAUNDRY ROOM AND I WENT UNDERNEATH THE OPEN DOOR HOLDING ONTO THE ARMREST. WHEN I HAD TO RELEASE MY TRIP I WAS LAID OUT ON MY BACK WITH MY ARMS AND HANDS RAISED. THE RIGHT FRONT TIRE CAME INTO CONTACT WITH FIRST MY LEFT ELBOW THEN WRIST THEN HAND WRENCHING MY LEFT SHOULDER AS IT DID SO. THIS ACCIDENT SHOULD NEVER HAVE OCCURRED. THE SAFETY MEASURES FAILED. I BOUGHT THE CAR IN OCTOBER 2017 AND HAD NO TROUBLE DOING THE EXACT SAME THING AS DESCRIBED MANY MANY TIMES. TOYOTA HAS BEEN NOTIFIED AND NOW NEEDS TO GO TO ANY LENGTHS NECESSARY TO MAKE SURE THIS DOES NOT HAPPEN TO ANYONE ELSE.
Electrical system, Nov 19, 2019
NAVIGATION AND ENTERTAINMENT PANEL WENT OUT WHILE VEHICLE WAS IN USE. SON WAS DRIVING IN AN UNFAMILIAR AREA AND WAS USING NAVIGATION SYSTEM TO GET HOME WHEN SYSTEM WENT OUT.
Electrical system, Vehicle speed control, Oct 28, 2019
CAR RANDOMLY STOPPED ACCELERATING WHILE ON THE FREEWAY. THE CHECK EV SYSTEM LIGHT CAME ON WITH A TURTLE IN A CIRCLE AS WELL. THANKFULLY WE WERE ABLE TO PUSH TO SIDE OF ROAD.
Other or unspecified, Oct 13, 2019
RADIO IN MY 2014 RAV4 WON'T TURN ON OR OFF. THE SCREEN LOOKS LIKE IT IS TRYING TO REBOOT BUT GETS TO A CERTAIN POINT THEN STOPS AND STARTS AGAIN. IT CREATES SAFETY ISSUES AS IT DIVERT DRIVER EYES WHAT HAPPEN AND HAVE TO USE CELL PHONE WHILE DRIVING TO CHECK ROAD CONDITIONS. IT PREVENTS DRIVERS FROM UP TO DATE TRAFFIC CONDITIONS AND CAR CONDITION. EVERYTHING USED TO DISPLAY IN RADIO SCREEN.
Power train, Oct 10, 2019
VEHICLE SHUDDERS AT BETWEEN 20-40 MPH WHEN SHIFTING BETWEEN GEARS, UP AND DOWN, LOSES POWER BRIEFLY, BELIEVE IT IS A TORQUE CONVERTER ISSUE
Power train, Engine, Fuel/propulsion system, Oct 9, 2019
AFTER STOP UPON TURNING RIGHT TO BLEND WITH TRAFFIC ENGINE LOOSES ALL POWER , RPM DROPS FROM 1500 TO 400 , THEN WILL CATCH IN ABOUT 4 TO 5 SECOND AND ACCELERATE , HAS HAPPENS 12 TIMES IN THE LAST 2 MONTHS CAR HAS 11000 MILES ON IT
Exterior lighting, Other or unspecified, Sep 9, 2019
NAVIGATION/BLUETOOTH/MEDIA FUNCTION SCREEN NO LONGER WORKS, IT HAPPENED WHEN I STARTED IT ABOUT A MONTH AGO AT 65,750 MILES ON MY CAR. I'VE READ THAT THIS USUALLY HAPPENS AROUND 65,000 MILES TO 70,000 MILES FOR THIS MODEL AND CAN COST UP TO $2,000 TO $3,000 TO GET IT FIXED. IT STARTS OFF AS A BLACK SCREEN THEN LIGHTS UP LIKE ITS DOWNLOADING SOMETHING THEN GOES BLACK AGAIN. ITS A SAFETY ISSUE BECAUSE DRIVING AT NIGHT OR EARLY MORNING WHEN ITS DARK NO MATTER HOW LOW OF A SETTING YOU HAVE FOR YOUR DASH LIGHTING SETTING WHEN IT LIGHTS UP ITS EXTREMEY BRIGHT. AND EVEN THOUGH I KNOW IT WILL HAPPEN IT STILL MAKE ME TAKE MY EYES OF THE ROAD TO LOOK AT IT. AND LIVING IN THE COUNTRY THAT IS A COUPLE OF SECONDS I CAN'T AFFORD, LUCKILY I HAVE YET TO HIT A DEER OR OTHER LIVING THING.
Electrical system, Aug 13, 2019
AT 46K MILES, DRIVER DOOR LOCK/ACTUATOR BEGAN TO FAIL WHEN UNLOCKING WITH KEYFOB/HAND SENSOR WHEN VEHICLE WAS STATIONARY. PRESSING THE LOCK/UNLOCK ON KEY FOB/DOOR PANEL WORKED 50% OF THE TIME. AT 50K MILES, ALL DOORS (DRIVER, PASSENGER, DRIVER REAR, AND PASSENGER REAR) NO LONGER UNLOCK/LOCK EXCEPT WHEN DONE MANUALLY THROUGH INSERTION OF KEY IN DRIVER DOOR AND MANUALLY UNLOCKING ALL OTHER DOORS (PASSENGER, PASSENGER REAR, AND DRIVER REAR) FROM EACH INDIVIDUAL DOOR LOCK .
Electrical system, Jun 12, 2019
TL* THE CONTACT OWNS A 2014 TOYOTA RAV4. THE CONTACT STATED THAT THE INSTRUMENT PANEL LIGHTING WAS DIM. THE CONTACT HAD DIFFICULTY VIEWING THE GAUGES. LAST WEEK, THE CONTACT ALMOST CRASHED BECAUSE HE WAS FOCUSING SO HARD ON TRYING TO SEE THE SCREEN. YARK TOYOTA (1377 CONANT ST, MAUMEE, OH 43537, (419) 737-4373) WAS NOTIFIED, BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER STATED THAT THE INSTRUMENT PANEL LIGHTING WAS NORMAL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND AGREED WITH THE DEALER. THE FAILURE MILEAGE WAS 18,000. THE VIN WAS INVALID.
Electrical system, May 7, 2019
RADIO STOPPED WORKING ON 4-24-2019
Electrical system, Apr 27, 2019
TAKATA RECALL. ALL OF THE DOORS ON MY 2014 RAV4 LOCK AND UNLOCK WHEN THEY CHOSE TO. NORMALLY WHEN THE CAR IS IN DRIVE THE DOORS ALL LOCK HOWEVER AS OF JANUARY 2019 THEY HAVE BEEN LOCKING AND UNLOCKING WHEN THEY DECIDED TO WORK. USING THE EXTERNAL KEY BUTTON TO LOCK AND UNLOCK THE DOORS WORKING MAYBE 50% OF THE TIME ON ABOUT 2 TO 3 OF THE DOORS. THE SAME GOES FOR THE INTERNATIONAL LOCK BUTTONS AND WHEN THE CAR IS SHIFTED INTO DRIVE. THIS IS EXTREMELY DANGEROUS FOR ME AND MY CHILDREN WHO I AM NOT TERRIFIED TO HAVE IN MY CAR. SHOULD THE DOORS CHOSE TO NOT LOCK AND THEY ACCIDENTALLY PULL THE DOOR OPEN IT WOULD BE A HORRIFIC ACCIDENT. AND MY YOUNGEST HAS A PANIC ATTACK WHEN I GO TO GET HIM FROM THE CAR BUT CANT BECAUSE THE DOORS NEVER UNLOCKED WHEN WE PARKED. PLEASE FIGURE THIS PROBLEM OUT I LOVE MY RAV BUT IT IS NOT SAFE RIGHT NOW.
Electronic stability control (ESC), Apr 6, 2019
AUDIO NOT WORKING REPEAT RELOADING . SOME HOW BACKUP CAMERA IS WORKING
Electrical system, Other or unspecified, Mar 26, 2019
ALL THE APPS ON THE DASH BOARD, INCLUDING RADIO ARE GONE{WHITED OUT}. I AM AFRAID IF EVERYTHING IS SHUTING DOWN ALL AT ONCE WHILE I DRIVE AS IT DID ON THIS ONE
Exterior lighting, Service brakes, Mar 4, 2019
LEFT REAR TAIL LIGHT - WATER IS ACCUMULATING INSIDE THE TAIL LIGHT LENSE - POTENTIAL FOR ELECTRICAL SHORTAGE AND INABILITY TO WARN VEHICLES BEHIND RAV4 THAT CAR IS TURNING OR BRAKING
Power train, Air bags, Vehicle speed control, Dec 21, 2018, crash
TL* THE CONTACT OWNS A 2014 TOYOTA RAV4. WHILE THE CONTACT WAS ATTEMPTING TO PULL INTO A PARKING SPOT, THE VEHICLE SUDDENLY ACCELERATED AND CRASHED INTO A PARKED VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS DRIVEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE BODY REPAIR WOULD COST APPROXIMATELY $4,700. THE MECHANIC SUGGESTED THAT THE ACCELERATION MAY HAVE BEEN CAUSED BY THE TRANSMISSION. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 32,000. THE CONSUMER STATED THAT THE FRONT AIRBAG DID NOT DEPLOY. *JS
Electrical system, Other or unspecified, Dec 19, 2018
THE RADIO/INFOTAINMENT SYSTEM ON THESE VEHICLES ARE FAILING (OURS FAILED LAST WEEK), WITH NUMEROUS EXAMPLES POSTED BY OWNERS ONLINE. A DEALERSHIP EVENTUALLY DETERMINED THAT THE ENTIRE RADIO UNIT NEEDED REPLACEMENT AT QUOTED COST OF $1160 TOYOTA CUSTOMER SUPPORT IS COURTEOUS BUT UNWILLING TO ASSIST WITH REPAIRS. THE RADIO SYSTEM APPEARS TO ENTER A BOOT LOOP WHERE A LOADING TYPE SCREEN APPEARS FOR SEVERAL SECONDS FOLLOWED BY THE SCREEN TURNING OFF FOR A TIME BEFORE RESTARTING THE LOOP. WHILE I WOULDN'T CONSIDER THE RADIO/INFOTAINMENT TO BE A CRITICAL SAFETY COMPONENT, THIS CONSTANT ON/OFF OF THE RADIO SCREEN IS A DISTRACTION FOR THE DRIVER. AT NIGHT ESPECIALLY, THE CHANGE IN BRIGHTNESS FROM SCREEN OFF TO SCREEN ON LIGHTS UP THE ENTIRE CABIN. FURTHERMORE, THE BOOT LOOP CANNOT BE STOPPED- NO BUTTONS WORK AND THE SEQUENCE REPEATS ITSELF FOREVER AS LONG AS THE KEY IS ON.