2019 Toyota RAV4
Problems, recalls and owner-reported issues
Fuel/propulsion system is the leading concern among 879 owner complaints filed for this model year. This is the 2nd highest complaint count among 26 RAV4 model years with reports.
Of the 2019 reports, 25 involved a crash and 2 involved a fire. 21 people were injured.
What owners report most often
Recalls and investigations
Fuel system, gasoline, delivery, fuel pumpNov 4, 2020
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2018-2019 4Runner, 2019-2020 Avalon, 2019 Corolla Hatchback, 2017-2019 Highlander, 2018-2020 Camry, 2020 Corolla, 2018-2019 Land Cruiser, 2017-2020 Tacoma, 2019-2020 RAV4, 2019-2020 Sequoia, 2017-2020 Sienna, 2019-2020 Tundra, 2018-2020 Lexus ES350, 2017 Lexus GS200t, 2017-2019 Lexus GS350, 2019 Lexus GS300, 2018-2020 Lexus LC500h, 2019-2020 Lexus LS500, 2018-2019 Lexus GX460, 2017 Lexus IS200t, 2019 Lexus IS300, 2019 Lexus IS350, 2018-2020 Lexus LC500, 2018 Lexus LS500, 2019 Lexus LS500h, 2018-2019 Lexus LX570, 2017 Lexus RC200t, 2019 Lexus RC300, RC350, 2017 and 2019-2020 Lexus RX350, 2018-2020 RX350L, 2019 Lexus UX200, 2018-2019 Lexus NX300 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
If the fuel pump fails, the engine can stall while driving, increasing the risk of a crash.
Toyota will notify owners, and dealers will replace the fuel pump assembly with an improved one, free of charge. Owners of specific models were notified that remedy parts were available starting January 21, 2021. Owners of other models will be notified as remedy parts become available. Remedy parts should be available for all affected vehicles by late March 2021. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Note: This recall is an expansion of recall 20V-012. Toyota's number for this recall is 20TA02. Lexus' number for this recall is 20LA01.
Campaign 20V682000 on NHTSA.gov
Steering, electric power assist systemJun 24, 2020
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2019-2020 RAV4 and 2020 RAV4 Hybrid vehicles equipped with electric power steering (EPS). Water may enter through the steering gear box cover and cause a loss of electric power steering assist.
A loss of power steering assist could increase steering effort at low vehicle speeds, increasing the risk of a crash.
Toyota will notify owners, and dealers will replace the power steering gear box, free of charge. The recall began August 17, 2020. Owners may contact Toyota customer service at 1-888-270-9371. Toyota's number for this recall is 20TB11 / 20TA11.
Campaign 20V373000 on NHTSA.gov
Suspension, front, control arm, lower armMay 20, 2020
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2019-2020 RAV4 and RAV4 Hybrid vehicles. The front lower suspension arms may have cracks, which may result in the suspension arm separating from the front wheel assembly.
If a suspension control arm breaks, it can result in a loss of vehicle control, increasing the risk of a crash.
Toyota will notify owners, and dealers will replace both front lower suspension arms, free of charge. This recall began August 10, 2020. Owners may contact Toyota customer service at 1-888-270-9371. Toyota's interim numbers for this recall are 20TB08 / 20TA08.
Campaign 20V286000 on NHTSA.gov
Engine and engine coolingFeb 6, 2020
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020 Toyota Avalon Hybrid, Camry, Camry Hybrid and Lexus ES300h and 2019-2020 RAV4 and RAV4 Hybrid vehicles equipped with 2.5L 4-Cylinder engines. Porosity in the engine castings may result in cracks than can allow coolant to leak internally and/or externally.
A coolant leak can cause the engine to overheat and cause a vehicle stall in conventional gasoline vehicles, increasing the risk of a crash. Additionally, for all involved vehicles, the engine may get damaged mechanically, possibly resulting in an engine oil leak, increasing the risk of a fire.
Toyota will notify owners, and dealers will inspect and replace the engine including the engine block, as necessary, free of charge. The recall began April 3, 2020. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus at 1-800-255-3987. Toyota's number for this recall is 20TA04. Lexus' number for this recall is 20LA02.
Campaign 20V064000 on NHTSA.gov
Back over prevention, sensing system, cameraAug 6, 2019
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2019 RAV4 and RAV4 Hybrid vehicles. Due to a damaged electrical connector, the back-up camera may not activate when the vehicle is in reverse. As such, these vehicles fail to comply to Federal Motor Safety Standard (FMVSS) number 111, "Rearview Mirrors."
If the backup camera system does not activate and the driver does not check his/her surroundings while reversing, there is an increased risk of a crash.
Toyota will notify owners, and dealers will inspect the back-up camera system and replace the audio display unit, if necessary, free of charge. The recall began September 27, 2019. Owners may contact Toyota customer service at 1-888-270-9371. Toyota's number for this recall is K0N.
Campaign 19V576000 on NHTSA.gov
Equipment, other, labelsJun 28, 2019
Southeast Toyota Distributors, LLC (SET) is recalling certain 2017-2019 Toyota Camry, Corolla, Rav4, Sienna, and Yaris iA vehicles equipped with factory-installed floor mats. The load carrying capacity modification label may be incorrect. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
An incorrect label may lead to unintentionally overloading the vehicle, increasing the risk of a crash.
SET will notify owners and provide a corrected label for placement over the inaccurate label, free of charge. The recall began August 23, 2019. Owners may contact Toyota customer service at 1-888-270-9371. SET's number for this recall is SET19A.
Campaign 19V503000 on NHTSA.gov
Equipment, other, labelsMar 27, 2019
Gulf States Toyota (GST) is recalling certain 2019 C-HR, 4Runner, Avalon, Avalon Hybrid, Camry, Camry Hybrid, Highlander, Land Cruiser, Prius, RAV4, Sequoia, Tacoma, Sienna, Tundra and Yaris vehicles. The text on the load capacity label may become illegible. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
If the driver cannot read the label, they may unknowingly overload the vehicle, increasing the risk of a crash.
GST will notify owners, and dealers will provide corrected load carrying capacity modification labels, free of charge. The recall began May 24, 2019. Owners may contact GST customer service at 1-800-444-1074. GST's number for this recall is 19R1.
Campaign 19V244000 on NHTSA.gov
Representative owner complaints
879 reports, newest first.
Engine, Oct 28, 2020
ENGINE STALL AND RUN ROUGH WHEN DRIVING ON A CITY
Fuel/propulsion system, Oct 25, 2020
AFTER WAITING FOR 10 MONTHS, TOYOTA HAS STILL NOT DELIVERED A FIX FOR THEIR KNOWN FUEL TANK CAPACITY PROBLEM IN THEIR 2019 RAV4 HYBRID MODEL. TOYOTA CONTINUES TO STATE THAT THE 14.5GAL TANK HAS A CAPACITY OF MORE THAN 500 MILES, WHILE OWNERS STRUGGLE TO PUT MORE THAN 9-10 GALLONS INTO THE VEHICLE. THE REDUCED RANGE AND INCONSISTENT FUEL LEVEL READINGS HAVE LEFT ME UNSURE AS TO HOW MUCH FUEL THE VEHICLE ACTUALLY HAS, RESULTING IN FREQUENT FUEL STOPS AND AN OBSERVED RANGE OF CLOSER TO 300MILES.
Fuel/propulsion system, Oct 20, 2020
VEHICLE REFUELING PERFORMANCE. THE GAUGE DOES ACCURATELY REFLECT THE CONTENTS OF THE GAS TANK. 14 GAL TANK EMPTY WILL NOT TAKE MORE THAN 8 GAL OF GAS. RESULTING IN A SAFETY ISSUE AS YOU NEVER KNOW WHEN YOU ARE OUT OF GAS.
Power train, Oct 11, 2020
SOUND HEARD WHEN GOING FROM ALL WHEEL DRIVE TO FRONT WHEEL DRIVE AT LOW SPEEDS. ALSO WHEN STOPPING WHEN WHEN THE REAR WHEEL DRIVE REENGAGES.
Vehicle speed control, Electronic stability control (ESC), Oct 9, 2020
DRIVING THE VEHICLE AT 65 MILES ON A FREEWAY I DRIVE DAILY. WHILE HAVING THE CRUISE CONTROL ACTIVE THE VEHICLE SUDDENLY AND DRASTICALLY REDUCED THE SPEED TO ALMOST 0 WHEN THE VEHICLE GOT CLOSED TO ANOTHER VEHICLE ON THE RIGHT SIDE LANE MAKING A RIGHT TURN. THE VEHICLE TURNING WAS NOT ON MY LANE IN FRONT OF ME IT WAS ALREADY IN A SEPARATE LANE MAKING THE TURN. THE VEHICLE HAS DONE THIS 5 TIMES IN THE YEAR I HAVE OWNED IT.
Power train, Sep 21, 2020
DURING A SLOW ROLL, THE VEHICLE JERKS PRETTY BAD. COMMON PROBLEM WITH THE RAV4S THAT TOYOTA HASN'T ADDRESSED.
Power train, Sep 13, 2020
AS THE TRANSMISSION SHIFTS DOWN TO FIRST GEAR, WITHOUT COMING TO A COMPLETE STOP AS ONE ACCELERATES THE VEHICLE MAKES AN ABRUPT FORWARD MOVEMENT. STRONG ENOUGH TO MOVE A PASSENGER BACKWARDS. I HAVE ONLY NOTICE THIS AT LOW SPEEDS IN TRAFFIC. DOES NOT HAPPEN AFTER COMPLETE STOP. I WILL RAKE CAR TO DEALER TO CHECK THE TRANSMISSION THIS IS NOT NORMAL ON AN AUTOMATIC TRANSMISSION.
Fuel/propulsion system, Sep 1, 2020
THE VEHICLE CANNOT BE REFUELED FULLY WITHOUT TOPOFF, REDUCING THE DRIVING RANGE OF THE VEHICLE.
Vehicle speed control, Aug 29, 2020, crash
I WAS PULLING INTO MY GARAGE WHEN MY RAV4 TOOK OFF LIKE A ROCKET AND HIT THE CONCRETE BACK WALL.*DT THE CONSUMER HAS STATED THAT THE INCIDENT OCCURRED ONCE MORE WHEN THE CONSUMER WAS AT THE TAMPA INTERNATIONAL AIRPORT IN THE CELL PHONE PARKING LOT. THE VEHICLE SUDDENLY ACCELERATED AND DIAGONALLY WENT AHEAD AND COLLIDED WITH 2 OTHER VEHICLES. *AS
Fuel/propulsion system, Aug 25, 2020
THE FUEL TANK TANK DOES NOT FILLING UP COMPLETELY AND GIVES MISLEADING INFORMATION THAT IT IS FULLY FILLED UP WHEN IN FACT IT IS ABOUT 3-4 GALLONS SHORT. THE GAS STATION PUMP AUTOMATICALLY STOP EVEN THE GAS TANK WAS NOT FULLY FILLED UP
Electrical system, Aug 25, 2020
RADIO SUDDENLY LOSES SOUND, AND THEN COMES BACK VERY LOUD SCARING PASSENGERS AND THE DRIVER. SOMETIMES SOUND NEVER COMES BACK. SCREEN IS FAULTY AND HAS SLOW RESPONSE TO TRANSITION FROM CAMERA TO RADIO AND BACK. UPDATES ARE REQUIRED BUT DEALERSHIPS WANT THEM PAID FOR IF NOT IN WARRANTY
Fuel/propulsion system, Aug 19, 2020
SHORTLY AFTER PURCHASE AUGUST 2109 I NOTICED THE FUEL TANK WOULD ONLY HOLD ABOUT 8 GALLONS OF GAS FROM EMPTY. I CALLED THE DEALER AND THEY WERE UNAWARE OF ANY PROBLEMS. I TOOK THE CAR IN AWHILE LATER AND WAS TOLD TOYOTA WAS WORKING ON A FIX AND WOULD CALL ME WHEN IT WAS SOLVED. I WAITED A COUPLE OF MONTHS AND CALLED TOYOTA CUSTOMER SERVICE. THEY SAID THEY COULD PUT IN A NEW FUEL TANK BUT IT PROBABLY WOULDN'T CORRECT THE ISSUE AND WHEN THEY'RE FIX CAME OUT THEY WOULD CONTACT ME. THEY WERE CORRECT THE PROBLEM STILL EXISTS. I'VE WAITED PATIENTLY AND THE CAR IS NOW 1 YR OLD. I CALLED TOYOTA CUSTOMER SERVICE AND WAS TOLD NO FIX YET. I ASKED THE REPRESENTATIVE IF SHE COULD GIVE ME THAT IN WRITING AND SHE REFUSED. I LET HER KNOW THAT TOYOTA SOLD ME A PRODUCT THAT WAS NOT AS ADVERTISED ON FUEL RANGE AND TANK CAPACITY. A QUESTION TO NHSTA WOULD BE IF WHEN THIS VEHICLE WAS SAFETY CERTIFIED WAS IT DONE WITH A FUNCTIONING FUEL TANK OR THEIR DEFECTIVE TANK? CAN THIS PROBLEM CAUSE A SAFETY ISSUE.?
Fuel/propulsion system, Aug 8, 2020
MY 2019 RAV4 LE HAS A 14.5 GALLON FUEL TANK AND ONLY TAKES ABOUT 8 TO 9 GALLONS OF GAS WHEN I FILL UP FROM EMPTY. WHEN I FIRST PURCHASED THE VEHICLE I WAS GETTING 450 MILES PER FULL TANK AND NOW THE MOST I GET IS 330. I TOOK THE CAR TO THE DEALER AND THEY SAID THAT IT WAS NORMAL EVEN THOUGH MY CAR WAS GETTING 22 MILES TO THE GALLON AND NOT 26 MPG WHICH WOULD BE ON THE LOW END.
Other or unspecified, Aug 4, 2020
THE SUNROOF ON MY 2019 TOYOTA RAV 4 EXPLODED WHILE DRIVING ON THE HIGHWAY. NO OTHER CARS OR PEOPLE WERE ANYWHERE NEARBY. NOTHING HIT THE SUNROOF. IT EXPLODED SUDDENLY AND SOUNDED LIKE WE WERE SHOT AT.
Seats, Aug 1, 2020
PASSENGER SEAT HEAT WARMER ISN'T WORKING CORRECTLY ON LOW OR HIGH THE SEAT STAYS COLD AND I TIRED KEEPING IT ON FROM 15-45 MINUTES AND IT STAYS COLD.
Structure, Aug 1, 2020, crash
ON MARCH 14, 2020, AND AT 12:30 PM, I CRASHED INTO THE FRONT OF A PARKED SMALL SUBARU SUV ON MY PRIVATE COMMUNITY STREET, WHICH WAS AT LOW-SPEED (10 MPH) BUT THE FRONT OF MY CAR WAS BADLY DAMAGED AND COST ME ABOUT $17,000 TO FIX IT! WHILE NOTHING HAPPENED TO THE OTHER VEHICLE EXCEPT SOME MINOR SCRATCHES ON ITS FRONT BUMPER! ALSO, MY LEFT LEG WAS INJURED BECAUSE OF THE HARMFUL KNEE AIRBAG, AND GOD KNOWS WHAT WOULD HAVE HAPPENED TO ME IF THE ACCIDENT WAS AT A HIGHER SPEED, OR ON THE FREEWAY? OR WHAT WILL HAPPEN TO ME IF ANOTHER ACCIDENT HAPPENS IN THE FUTURE AT A HIGHER SPEED, OR ON THE FREEWAY? SO, I SENT A COMPLAINT LETTER TO TOYOTA AND ASKED THEM TO RETURN THE CAR AND CANCEL MY CONTRACT WITH TOYOTA FINANCIAL SERVICES. BUT THEY DENIED MY COMPLAINT AND SAID THAT THEY DO NOT BELIEVE THE CONCERN IS THE RESULT OF A DEFECT IN MATERIALS OR WORKMANSHIP! WHILE I HAD TOLD THEM THAT MY COMPLAINT AND CONCERN IS ABOUT SAFETY ISSUES AND THAT VEHICLE IS NOT SAFE AT ALL, BECAUSE THE BODY OF THE VEHICLE IS VERY WEAK AND CANNOT SAVE MY LIFE IF ANOTHER ACCIDENT IS LIKELY TO OCCUR IN THE FUTURE AT A HIGHER SPEED, OR ON THE FREEWAY. AND AFTER THAT ACCIDENT, I CANNOT TRUST MY CAR ANYMORE, BUT THEY JUST IGNORED ME! I STILL CANNOT BELIEVE THAT A MINOR ACCIDENT CAN CAUSE THAT MUCH DAMAGE TO MY CAR, WHILE THE CAR I CRASHED INTO WAS NOT DAMAGED AT ALL! THE PICTURES OF THE CARS AND MY INJURED LEG ARE AVAILABLE UPON REQUEST.
Electrical system, Air bags, Structure, Jul 31, 2020
WATER STAINS ON THE INTERIOR HEADLINER WHERE THE PLASTIC A-PILLAR COVER MEETS THE ROOF. THIS APPEARS ON BOTH SIDE OF THE CAR. THE WATER LEAKS ALL THE WAY DOWN TO THE FLOOR NOT THE DRIVER AND PASSENGER SIDE. THERE IS A LOT OF ELECTRONIC WIRES / CONNECTORS / SIDE AIRBAGS AND DRIVER DASH PANEL AND THEY ALL GET WET AND APPEAR THEY GET CORRODED THUS IMPAIRING FUNCTION OF THE CAR AND CREATE DANGER OR UNEXPECTED BEHAVIOR OF THE CAR. THE ISSUE APPEARS TO BE A PIN THAT MOUNTS THE ROOF RAILS TO THE BODY OF THE CAR. WATER WILL LEAK INSIDE THE CAR AFTER RAIN OR CAR WASH. THE ISSUE APPEARS WHEN CAR IS STATIONARY AND WHILE IN MOTION BUT DURING MOVEMENT WATER LEAKS FASTER.
Power train, Jul 26, 2020
MY 2019 MY 2019 ADVENTURE IS MAKING A GROANING SOUND WHEN I ACCELERATE CONSERVATIVELY BETWEEN 20-30 MPH. THIS HAPPENS PROBABLY 50% OF THE TIME. SEEMS TO BE THE AWD SYSTEM. THERE IS A BULLETIN REGARDING IT: HTTPS://STATIC.NHTSA.GOV/ODI/TSBS/2019/MC-10169438-9999.PDF . IT'S AN ONGOING PROBLEM. SEEMS LIKE THIS SHOULD BE A RECALL.
Electrical system, Engine, Fuel/propulsion system, Jul 16, 2020
THE CAR HAS STALLED TWICE OUT OF THE BLUE. IT WAS TAKEN TO THE SHOP, AND THEY SAID THE VAPOR LOCK HAD GAS IN IT. THEY WANTED TO CHARGE $1000. THE EXCUSE WAS WHEN IT IS HOT OUTSIDE YOU RUN THE RISK OF GAS GETTING INTO THE VAPOR LOCK EVERY TIME YOU FILL UP... THAT IS BULL. IT STALLED IN MOTION TWICE ON A CITY STREET.
Power train, Other or unspecified, Fuel/propulsion system, Jul 7, 2020
MOANING, BUZZING NOISE OF FRONT DIFFERENTIAL WHEN ACCELERATION TO 35MPH, ALSO UPON DECELERATION, ESPECIALLY WHEN CAR IS HOT.
Air bags, Electronic stability control (ESC), Service brakes, Jul 2, 2020
TL* THE CONTACT OWNS A 2019 TOYOTA RAV4. THE CONTACT STATED THAT AT START-UP SEVERAL WARNING LIGHTS ILLUMINATED. THE WARNING LIGHTS ILLUMINATED INCLUDED THE ABS, POWER STEERING, HEADLAMPS, BACK-UP CAMERA, PARKING SUPPORT BRAKE, REAR CROSS TRAFFIC ALERT, BLIND SPOT MONITORING, DRIVE START CONTROL SYSTEM, PARKING BRAKE ASSIST, SRS, AIR BAGS AND PRE- COLLISION ASSIST. THE VEHICLE WAS TOWED TO MAC HAIK TOYOTA (2112 GULF FWY S, LEAGUE CITY, TX 77573; (281) 338-9700). THE CONTACT STATED THAT SEVERAL ATTEMPTS WERE MADE TO TOW THE VEHICLE DUE TO THE PARKING BRAKE FAILURE. THE DEALER REPAIRED OR REPLACED THE ABS CONTROL, ECU, BRAKE ACTUATOR, PASSENGER'S SIDE REAR WHEEL SPEED SENSOR AND WHEEL BEARING HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER. THE DEALER INSTALLED NEW TERMINALS 17 AND 18, AND SOLDERED THE WIRING HARNESS HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS AGAIN RETURNED TO THE SAME DEALER WHERE THE CHARCOAL CANISTER WAS REPLACED. THE DEALER ALSO ORDERED AN ENGINE COMPUTER SYSTEM TO PERFORM A REPLACEMENT REPAIR TO THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE APPROXIMATE FAILURE MILEAGE WAS 2,293.*DT
Other or unspecified, Jul 1, 2020
TOYOTA RAV4 2019 DON'T HAVE A CAR BUMPER THAT PROTECTS THE CARE WAIL PARKING OR IN THE PARKING LOT IT HAS A PLACK COVERING THE LOWER PART OF THE CAR AND IN THE SAME LEVEL AS THE FIBERGLASS ON THE UPPER PART SO IF ABUT TO HIT A WALL YOU GET THE CAR BODY AT THE SAME TIME AS THE BUMPER IN NEW YORK STATE REQUIRE CARES TO HAVE BUMPER PLUS ALL THE SENSITIVE PARTS IN THIS CARE ARE BEHIND THE BUMPER TO FIX IT COSTED ME $18000
Fuel/propulsion system, Jun 30, 2020
WE BOUGHT THE VEHICLE USED. WHEN WE TRY TO FILL THE GAS TANK UP IT WILL ONLY FILL UP ABOUT 3/4 OF THE WAY. THIS IS A RECURRING ISSUE WITH THE GAS TANK. WE TOOK IT TO TOYOTA WHO ONLY RESET THE COMPUTER. HOWEVER, WE ARE STILL HAVING THE SAME ISSUE. EVEN THOUGH TOYOTA IS AWARE THIS IS A COMMON ISSUE, THEY SAID THEY DO NOT PRESENTLY HAVE A FIX AND DON'T KNOW WHEN THEY'LL HAVE ONE. THE FUEL READING IS NOT ACCURATE AND WE ARE ALSO NOT GETTING THE FULL FUNCTIONALITY OF THE VEHICLE WE PURCHASED. WE WERE ALSO NOT MADE AWARE AHEAD OF TIME THAT THIS WAS AN ISSUE ON THE VEHICLE.
Service brakes, Jun 26, 2020
BREAKS MAKE A CHIRPING NOISE WHEN YOU STEP ON THE BREAKS. MOST RECENTLY HEARD ON 6.26.20. *TR
Engine, Jun 26, 2020
TL* THE CONTACT OWNS A 2019 TOYOTA RAV4. THE CONTACT STATED THAT WHILE DRIVING AND SLOWING DOWN, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT RESTARTED THE VEHICLE HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO WELLESLEY TOYOTA (234 WORCESTER ST, WELLESLEY, MA 02481, 781-237-2970) WHERE THE MECHANIC RETRIEVED AN UNDISCLOSED FAULT CODE. THE CONTACT WAS INFORMED THAT THE CODE SHOWED A NON-SPECIFIC ENGINE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000. THE VIN WAS NOT AVAILABLE.