2020 Toyota RAV4
Problems, recalls and owner-reported issues
Engine is the leading concern among 635 owner complaints filed for this model year. This is the 4th highest complaint count among 26 RAV4 model years with reports.
Of the 2020 reports, 17 involved a crash and 5 involved a fire. 14 people were injured.
What owners report most often
Recalls and investigations
Air bags, sensor, occupant classificationDec 20, 2023
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2021 Avalon, Avalon Hybrid, Corolla, Highlander, Highlander Hybrid, RAV4, RAV4 Hybrid, Lexus ES350, Lexus RX350, Lexus RX450H, 2021 Sienna Hybrid, Lexus ES250, 2020-2022 Camry, Camry Hybrid, and ES300H vehicles. A short circuit may develop in the Occupant Classification System (OCS) sensor, preventing the front passenger air bag from deploying.
An air bag that does not deploy during a crash increases the risk of injury.
Dealers will inspect and replace the sensor as necessary, free of charge. Interim letters notifying owners of the safety risk were mailed in February 2024. Some final remedy owner letters were mailed October 31, 2024. Letters will continue to be mailed in phases through January 2026. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 23TB15/23TA15 Lexus 23LB03/23LA03.
Campaign 23V865000 on NHTSA.gov
Air bags, frontalNov 25, 2020
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2021 Toyota Avalon and 2020 Avalon Hybrid, RAV4, and RAV4 Hybrid vehicles. Breakaway pins within the steering column, designed to absorb energy and reduce injury during a crash, could have been damaged during production, possibly affecting the performance of the driver's air bag in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
In the event of a crash, an air bag that does not perform as designed can increase the risk of injury.
Toyota will notify owners, and dealers will replace the steering column, free of charge. The recall began December 18, 2020. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 20TB17/20TA17.
Campaign 20V734000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpNov 4, 2020
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2018-2019 4Runner, 2019-2020 Avalon, 2019 Corolla Hatchback, 2017-2019 Highlander, 2018-2020 Camry, 2020 Corolla, 2018-2019 Land Cruiser, 2017-2020 Tacoma, 2019-2020 RAV4, 2019-2020 Sequoia, 2017-2020 Sienna, 2019-2020 Tundra, 2018-2020 Lexus ES350, 2017 Lexus GS200t, 2017-2019 Lexus GS350, 2019 Lexus GS300, 2018-2020 Lexus LC500h, 2019-2020 Lexus LS500, 2018-2019 Lexus GX460, 2017 Lexus IS200t, 2019 Lexus IS300, 2019 Lexus IS350, 2018-2020 Lexus LC500, 2018 Lexus LS500, 2019 Lexus LS500h, 2018-2019 Lexus LX570, 2017 Lexus RC200t, 2019 Lexus RC300, RC350, 2017 and 2019-2020 Lexus RX350, 2018-2020 RX350L, 2019 Lexus UX200, 2018-2019 Lexus NX300 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
If the fuel pump fails, the engine can stall while driving, increasing the risk of a crash.
Toyota will notify owners, and dealers will replace the fuel pump assembly with an improved one, free of charge. Owners of specific models were notified that remedy parts were available starting January 21, 2021. Owners of other models will be notified as remedy parts become available. Remedy parts should be available for all affected vehicles by late March 2021. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Note: This recall is an expansion of recall 20V-012. Toyota's number for this recall is 20TA02. Lexus' number for this recall is 20LA01.
Campaign 20V682000 on NHTSA.gov
Steering, electric power assist systemJun 24, 2020
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2019-2020 RAV4 and 2020 RAV4 Hybrid vehicles equipped with electric power steering (EPS). Water may enter through the steering gear box cover and cause a loss of electric power steering assist.
A loss of power steering assist could increase steering effort at low vehicle speeds, increasing the risk of a crash.
Toyota will notify owners, and dealers will replace the power steering gear box, free of charge. The recall began August 17, 2020. Owners may contact Toyota customer service at 1-888-270-9371. Toyota's number for this recall is 20TB11 / 20TA11.
Campaign 20V373000 on NHTSA.gov
Suspension, front, control arm, lower armMay 20, 2020
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2019-2020 RAV4 and RAV4 Hybrid vehicles. The front lower suspension arms may have cracks, which may result in the suspension arm separating from the front wheel assembly.
If a suspension control arm breaks, it can result in a loss of vehicle control, increasing the risk of a crash.
Toyota will notify owners, and dealers will replace both front lower suspension arms, free of charge. This recall began August 10, 2020. Owners may contact Toyota customer service at 1-888-270-9371. Toyota's interim numbers for this recall are 20TB08 / 20TA08.
Campaign 20V286000 on NHTSA.gov
Engine and engine coolingFeb 6, 2020
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020 Toyota Avalon Hybrid, Camry, Camry Hybrid and Lexus ES300h and 2019-2020 RAV4 and RAV4 Hybrid vehicles equipped with 2.5L 4-Cylinder engines. Porosity in the engine castings may result in cracks than can allow coolant to leak internally and/or externally.
A coolant leak can cause the engine to overheat and cause a vehicle stall in conventional gasoline vehicles, increasing the risk of a crash. Additionally, for all involved vehicles, the engine may get damaged mechanically, possibly resulting in an engine oil leak, increasing the risk of a fire.
Toyota will notify owners, and dealers will inspect and replace the engine including the engine block, as necessary, free of charge. The recall began April 3, 2020. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus at 1-800-255-3987. Toyota's number for this recall is 20TA04. Lexus' number for this recall is 20LA02.
Campaign 20V064000 on NHTSA.gov
Representative owner complaints: other or unspecified
121 reports, newest first. Show all
Other or unspecified, Dec 26, 2020
WITHIN A WEEK FROM THE DATE OF PURCHASE ,THE VEHICLE DID NOT START , HAD TO BE TOWED BACK TO THE DEALER, DEALER SAYS THE VEHICLE STARTED NORMALLY THE PROBLEM DID NOT DUPLICATE AT THEIR END. NO FAULT DETECTED. 9 MONTHS LATER WHEN THE VEHICLE HAD A MILEAGE OF 6066 AGAIN IT FAILED TO START, HAD TO BE TOWED BACK TO THE DEALER, DEALER AGAIN STARTED THE VEHICLE NORMALLY NO FAULT WAS DETECTED, LATER WHEN THE VEHICLE HAD THE MILEAGE OF 7079 THE VEHICLE STALLED WHILE IN QUE IN A GAS STATION. FLASHING NOTIFICATION IN THE DASH BOARD INDICATED "DIRT IN THE ENGINE" THE VEHICLE WAS TOWED BACK TO THE DEALER FOR THE THIRD TIME IN A YEAR NEXT DAY DEALER SAYS THEY DID NOT FIND ANY ISSUE IN THE VEHICLE. MY CONCERN IS NOT ONCE BUT THRICE THE VEHICLE STOPED WORKING BUT THE THE SERVICE DEPARTMENT JUST COULD NOT DIAGNOSE THE PROBLEM. I AM FRUSTRATED - 3 BREAKDOWNS IN THE 1ST YERAR OF THE PERFORMANCE WITHIN 7100 MILEAGE. I THINK THE MECHANICS OF THIS DEALER"S SERVICE DEPARTMENT ARE NOT EXPERIENCED TO DETECT THE PROBLEM IN A NEW VEHICLE. HELP
Structure, Other or unspecified, Dec 20, 2020
AIR CONDITIONING STOPPED WORKING TWICE, FIRST TIME REPAIRED AT MY EXPENSE AND NOW IT'S OUT AGAIN LESS THAN 2 MONTHS LATER. REPAIR WAS 1500.00 FIRST TIME. SECOND CONTINUES TO RATTLE FROM MIRRORS, FRONT END AND CARRYING RACK. MY RIGHT FRONT FOG LIGHT OUT AND SERVICE SAID FRONT END WAS VERY LOOSE.
Other or unspecified, Visibility/wiper, Dec 13, 2020
I BOUGHT MY 2020 RAV4 LE VIN: [XXX] LAST JAN.2020 I NOTICED THE BACK DOOR GLASS HAS A LOT OF CIRCLES COMING FROM EFFECT OF SUCTION GLASS HANDLER THESE CIRCLES BECOME VERY VISIBLE WITH HUMIDITY AND CAUSE DECREASE IN MY VISION TO THE BACK OF MY CAR SPECIALTY AT NIGHT I CAN'T DECIDE HOW FAR IS CAR BEHIND ME AND TOTALLY UNSAFE. WHEN I TRIED TO COMPLAIN TO DEALER THEY ARE SO RUDE AND NOT COOPERATIVE, STORE MANAGER HIS NAME [XXX] SAID YOU CAN COMPLAIN TO TOYOTA NOT US INSISTING ON ITS NOT A DEFECT IN MY CAR . JUST FYI I RECORDED MY COMPLAIN AT DEALER OFFICE 2 TIMES. THEN I CONTACTED TOYOTA AND THEY FILE CASE NUMBER [XXX] ASKING ME TO GIVE THEM TIME TO INVESTIGATE ON 12/11/ 2020 AT 6:20 PM EST I RECEIVED PHONE CALL FROM CASE MANAGER HER NAME IS [XXX] THE PHONE CALL IS RECORDED SHE SAID AFTER INVESTIGATIONS ALL RAV4 2020 HAS SAME PROBLEM OF CIRCLES IN HATCHBACK GLASS DOOR AND IT COMES FROM THE WAY HOW THE CAR BUILT AND THIS MAKES THE GLASS CONTAINS A LOT OF CIRCLES I TOLD HER THIS DEFECT IN THE CAR BECAUSE IT DECREASES MY VISION SHE SAID TOYOTA DOES NOT CONSIDER THESE CIRCLES A DEFECT ITS JUST BECAUSE THE WAY THE BUILT THE CAR. PLEASE HELP ME I PAID A LOT OF MONEY TO BUY BRAND NEW CAR THEN SURPRISED WITH THIS PROBLEM AND TOYOTA CONSIDER THIS NOT A PROBLEM INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Other or unspecified, Dec 7, 2020
DRIVING DOWN I-40 IN OKLAHOMA AROUND 70-75 MPH ON 12/4/20 AROUND 1:00 PM CT, OUT OF NOWHERE, THE SUNROOF EXPLODED. MOST OF THE GLASS WENT OUT AND BEHIND THE CAR, BUT SOME GLASS ENDED UP ON DRIVER AND 2 PASSENGERS. THERE WAS NOT ANY OTHER CARS (IN FRONT OR BEHIND) AT THE TIME THIS OCCURRED. SOME GLASS DID NOT COME OFF AND YOU CAN SEE BY MY PICTURES THAT THE GLASS IS CURVED UP, SHOWING THE DIRECTION THE GLASS EXPLODED UPWARDS AND OUT OF THE CAR. THE ROOF OF THE CAR, YOU CAN SEE THE PAINT CHIPS CAUSED BY THE EXPLODING GLASS GOING BACKWARDS, PLEASE SEE INCLUDED PHOTO. I WAS HEADED TO ARLINGTON TX FOR A WEEKEND TRIP, SO I CALLED A TOYOTA DEALER IN ARLINGTON AND TOLD THEM WHAT HAD HAPPENED. THEY SAID THEY HAVE NEVER SEEN THIS HAPPEN. THEY CONTACTED THEIR TOYOTA REPRESENTATIVE AND THEY SAID THEY HAVE NOT SEEN AN EXPLODING SUNROOF BEFORE AND THAT IT HAD TO BE A ROCK HITTING THE SUNROOF. THIS DEALER DID GET A SUNROOF DELIVERED ON THE NEXT DAY AND WAS ABLE TO INSTALL ON SATURDAY 12/5/20. TOYOTA DID NOT BELIEVE THIS WAS DEFECTIVE SUNROOF, BUT I DO BELIEVE SOMETHING WAS DEFECTIVE, BECAUSE THERE WAS NOT ANY VEHICLE IN FRONT OF ME AT THE TIME THIS HAPPENED AND I DO NOT RECALL A ROCK HITTING THE SUNROOF PRIOR TO THE EVENT. THIS SEEMS ODD THAT THE SUNROOF WOULD JUST SUDDENLY EXPLODE AND SHATTER UPWARDS AND OUT OF THE CAR. PLEASE SEE ATTACHED PICTURES. VANDERGRIFF WAS ABLE TO GET IN A SUNROOF AND REPLACE IT, BUT IT WAS AT MY EXPENSE. PARTS AND LABOR $1,121.86
Electrical system, Other or unspecified, Nov 27, 2020
CAR WOULD NOT START AFTER SITTING OVERNIGHT IN MY GARAGE. ONLY HAS 2,200 MILES ON IT. DASHBOARD LIGHTS FLICKERING SAYING PARKING BRAKE MALFUNCTION AND CHECK ENGINE/ OTHER WARNING LIGHTS CAME ON. SEEMS TO BE A HUGE ISSUE FROM OTHER REVIEWS. TOYOTA NEEDS A RECALL OR WE NEED TO FILE A CLASS ACTION LAWSUIT! UNACCEPTABLE. LOOKING INTO CA LEMON LAW.
Structure, Other or unspecified, Nov 21, 2020
TOYOTA'S CLAIM OF A 3,500 POUND TOW CAPACITY IS NOT TRUE. I CANNOT TOW A 3,000 POUND HOUSE TRAILER LEGALLY WITH THEIR OEM 4-PRONG WIRING HARNESS. A 7-BLADE PLUG IS REQUIRED TO PASS STATE INSPECTION AND TOYOTA DOES NOT AND WILL NOT PROVIDE THIS HARNESS. FALSE ADVERTISING AND SUCKER PROMOTION IS THE PROBLEM. BAIT AND SWITCH!!! SO SAD. VERY ANGRY!
Other or unspecified, Oct 28, 2020
I JUST BOUGHT A TOYOTA RAV4 2020 HYBRID LIMITED LAST AUGUST 8, 2020. I BOUGHT IT AT BEAVER TOYOTA LOCATED IN ST. AUGUSTINE, FLORIDA. 2. PROBLEM: I FOUND OUT THAT THERE IS NO HOOK OR HOLE ATTACHED TO THE SOLID FRAME OF THE CAR THAT THE TOWING CABLE CAN BE ATTACHED TO IN CASE I GET STUCK IN A MUD, SAND, OR SNOW BANK. I WOULD NOT BE ABLE TO TOW OR PULL SOMETHING OUT BECAUSE THERE IS NO HOOK OR HOLE TO ATTACH THE CABLE TO. 3. EXPECTATION: THIS IS THE FIRST CAR THAT THIS FEATURE IS ABSENT. ALL OF THEM HAD THE CONVENIENT HOLE ATTACHED TO THE FRAME THAT THE CABLE CAN BE HOOKED INTO. I EXPECT TOYOTA TO CORRECT THIS DEFICIENCY. I BELIEVE IT IS A DEFECT THAT IS EASILY CORRECTED. I CONTACTED TOYOTA CUSTOMER SERVICE TWICE AND ASK THE PERSON TO TAKE A PICTURE (IN CASE I MISSED IT) UNDERNEATH THE RAV4 2020 HYBRID AS TO WHERE THE CABLE HOOK SHOULD GO INTO. I WAS GIVEN A NUMBER - TOYOTA MOTOR SALES, USA, INC. CASE FILE #2010151369. THEY SAID THAT THEY CAN NOT TAKE A PICTURE, THEY REFERRED ME TO THE MANUAL. THE MANUAL DOES NOT SHOW CLEARLY WHERE TO PLACE IT. I TALKED WITH MANAGER OF BEAVER TOYOTA AND HE SAID THAT HE COULD SHOW ME WHERE TO PUT THE CABLE WHEN I GO THERE. I ALREADY INSPECTED THE UNDERNEATH AND THERE IS NO CONVENIENT/SAFE/STURDY PLACE TO ATTACH IT. 4. RECOMMENDATION: TOYOTA SHOULD ADD THE HOOK OR HOLE ATTACHMENT FOR THE TOWING CABLE. IT SHOULD BE WHERE THE HITCH WOULD BE ATTACHED TO. DID TOYOTA MISS ATTACHING THIS FEATURE AT THE FACTORY ? 5. THIS IS BEYOND WHAT THE DEALERSHIP COULD CORRECT. IT IS MORE IN THE MANUFACTURING PROCESS. 6. I AM SENDING THIS COMPLAINT TO THE NHTSA BECAUSE THERE IS THE POSSIBILITY THAT SIMILAR 2020 RAV 4 HYBRID LIMITED ARE AFFECTED WITH THIS PROBLEM. THIS IS WHAT I WOULD CONSIDER A PRODUCT DEFICIENCY AS MENTIONED IN ONE OF THE CRITERIA. STATIONARY
Other or unspecified, Oct 27, 2020
WHEN THE VEHICLE REACHES A SPEED OF 60MPH A GRINDING NOISE COMES FROM THE AREA BETWEEN THE GAS PEDAL AND DRIVER SIDE DOOR. THE NOISE SOUNDS LIKE A RAPIDLY SPINNING METAL DISC IS FREQUENTLY BUMPING INTO A METAL WALL AS THE CAR VIBRATES NATURALLY AT THE HIGHER SPEED. IT IS UNKNOWN IF THIS CAUSES A SAFETY ISSUE OR NOT BUT IT DOES BOTHER ALL PASSENGERS AS IT IS A HIGH PITCHED GRINDING NOISE.
Other or unspecified, Oct 22, 2020
MY FUEL TANK ONLY FILLS TO 10-11 GALLONS. IT IS A 14 GALLON TANK.
Other or unspecified, Oct 16, 2020
THE FUEL INDICATOR SHOWS HALF ONLY. THE TANK DOES NOT REGISTER THE CORRECT AMOUNT OF FUEL. THE COMPANY ITSELF NEVER CONTACTED US RE THIS DEFECT. WE TURNED THE CAR IN TODAY AS WE DIDN'T FEEL SAFE DRIVING A CAR WITHOUT AN ACCURATE FUEL GAUGE READING
Other or unspecified, Sep 18, 2020
DARK SMOKED BORDER WINDOW VENT PROTECTOR IS UNSTICK. .SO THE PASSENGER DARK SMOKED WINDOW VENT PROTECTOR IS BROKEN.THE GLUE IS NOT WORKING WELL.
Electrical system, Other or unspecified, Sep 18, 2020
THIS IS A SPECIFIC CONCERN FOR THE BATTERY/ELECTRIC SYSTEM THAT APPEARS TO BE VERY PREVALENT.. IN THE 3 MONTHS SINCE BUYING MY 2020 TOYOTA RAV4 LIMITED HYBRID (JUNE 20, 2020)-I'VE HAD TO HAVE MY CAR JUMPED TWICE DUE TO A DEAD BATTERY. AT FIRST, I THOUGHT THERE MIGHT BE SOMETHING I WAS NOT DOING CORRECTLY. HOWEVER, AFTER READING THE COMMENTS ON SEVERAL SITES IT APPEARS THAT THIS IS A VERY COMMON ISSUE. THE CAR HAD BEEN DRIVEN THE DAY BEFORE EACH TIME AND WOULD NOT START THE NEXT MORNING. THE SERVICE PERSON WHO CAME OUT TO JUMP IT THE SECOND TIME SAID THAT HE GETS A LOT OF CALLS FOR THESE NEW CARS. THE SECOND TIME IT ALSO LOST MY PARKING ASSIST ON THE BACKUP CAMERA ALONG WITH THE LAST RADIO SETTING. UNFORTUNATELY- TAKING IT TO THE DEALER HAS NOT WORKED FOR MOST OF THE OWNERS. THE DEALER CAN FIND NOTHING WRONG OR EVEN LOCATE THE ISSUE. WHAT HAS TOYOTA DONE TO DETERMINE WHY THIS IS HAPPENING? IS IT SOFTWARE, BATTERY, ELECTRICAL OR A COMBINATION OF THESE? REFERENCES: HTTPS://WWW.MOTORBISCUIT.COM/ARE-2019-AND-2020-TOYOTA-RAV4-HYBRIDS-SUFFERING-BATTERY-ISSUES/ HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-C29023_DS1091695 HTTPS://WWW.RAV4WORLD.COM/THREADS/2020-HYBRID-STARTING-ISSUE-DUE-TO-BATTERY-DRAIN.303771/ HTTPS://WWW.KBB.COM/TOYOTA/RAV4/2020/CONSUMER-REVIEWS/ HTTPS://WWW.REDDIT.COM/R/RAV4CLUB/COMMENTS/FUCB6M/2020_RAV4_BATTERY_DEAD/ PLUS MORE --- JUST GOOGLE '2020 RAV4 HYBRID BATTERY PROBLEMS'
Other or unspecified, Aug 5, 2020
THE VEHICLE HAD NO BATTERY POWER TO START THE VEHICLE AFTER SITTING IN THE DRIVEWAY FOR 36 HOURS FROM WHEN LAST DRIVEN. THIS PROBLEM POSSES A SIGNIFICANT HAZARD AS THE VEHICLE WAS TOTALLY DISABLED.
Electrical system, Other or unspecified, Aug 2, 2020
2020 TOYOTA RAV4 HYBRID PURCHASED DEC 2019 BATTERY DIES AFTER CAR HAS BEEN SITTING A FEW DAYS CAR DOES NOT START HAVE TO TOW TO DEALER
Structure, Other or unspecified, Service brakes, Jul 9, 2020, crash
ON JULY 3, 2020 AT 2:30PM I WAS PARKING THE CAR INTO A PARKING SPACE IN A STRIP MALL WHEN I HAD MY FOOT ON THE BRAKE TO STOP THE CAR BUT THE CAR IMMEDIATELY ACCELERATED AND CRASHED INTO THE PARKED CAR IN FRONT OF ME. WITH MY FOOT STILL ON THE BRAKE, I PUT THE CAR INTO REVERSE, WHEN THE CAR ACCELERATED AGAIN AND JERKED BACKWARDS, WITH MY FOOT STILL ON THE BRAKE, I PUT THE CAR INTO DRIVE AND THE CAR ACCELERATED AND CRASHED INTO THE PARKED CAR IN FRONT ON ME AGAIN FOR THE 2ND TIME. THE AIR BAGS DID NOT DEPLOY. I WAITED FOR THE OWNER OF THE PARKED VEHICLE, THE POLICE ARRIVED ON SITE AND THE CAR WAS TOWED TO THE DEALERSHIP. *LN CONSUMER STATED BOTH THE DEALER AND MANUFACTURER WERE NOTIFIED.*JB
Other or unspecified, Fuel/propulsion system, Jun 27, 2020
FUEL GAUGE IS INACCURATE AS WELL AS MILES REMAINING CALCULATIONS ARE INACCURATE. FUEL GAUGE INDICATES EMPTY WHEN APPROXIMATELY 2+ GALLONS REMAIN IN THE FUEL TANK. *TR
Electrical system, Other or unspecified, Jun 19, 2020
VEHICLE IS LESS THAN A WEEK OLD (LESS THAN 1000MILES) AND I NOTICED THE FUEL TANK LID WAS CONSTANTLY POPPING OPEN. REALIZED THAT WHEN I TURNED MY CAR ON OR OFF (VERIFIED BY DEALERSHIP MECHANICS) THE GAS TANK FUEL LID WILL POP OPEN. SO, SOMEHOW THE POWER BUTTON ON THE VEHICLE CONTROLS MY GAS TANK LID. VEHICLE HAS BEEN WITH TOYOTA MECHANICS FOR ABOUT 24HRS NOW. *TR
Other or unspecified, May 25, 2020
I PURCHASE MY BRAND NEW TOYOTA RAV4 XLE ON MAY 9, 2020. EXPERIENCING VERY POORLY INSTALLED/DESIGNED SIDE MIRRORS THAT SHAKE REPEATEDLY. IT BEGAN HAPPENING WHEN IT WAS ONLY AT HIGHWAY SPEEDS BUT NOW IT IS ALL THE TIME AND HONESTLY, IT'S SUCH A SUBSTANTIAL VIBRATION. WENT TO THE DEALERSHIP AND HAVE THEM CHECK ON IT AND THEY AGREE WITH ME. AND THEY COMPARE THIS WITH 2 NEW OTHER RAV4 ON THEIR LOT AND THEY ALL DID THE SAME. THE DEALER CLAIMS IT'S A CHARACTERISTIC AND SAYING THAT THEY CANNOT DO ANYTHING ABOUT IT AND MADE ME HAVE TO OPEN A CASE WITH MANUFACTURING. THEY CLAIM I HAVE TO WAIT UNTIL A FIX IS ISSUED. ALSO CALLED AND TALKED WITH TOYOTA AND THEY SAID THE SAME THING, THAT THEY CAN'T DO ANYTHING ABOUT IT. I DEEM THIS A SAFETY CONCERN; PARTICULARLY WITH LANE CHANGING. IT'S A MAJOR PROBLEM AND I'M GETTING BLOWN OFF LIKE IT DON'T MATTER. I'M A TRAVEL NURSE AND DRIVING FROM STATE TO STATE AND DRIVING ON HIGHWAYS WITH THE SIDE MIRROR SHAKING WILL BE A DEFINITE SAFETY CONCERN. I BOUGHT A 2020 BRAND NEW CAR TO GET MORE SAFETY FEATURES WHILE I'M TRAVELING BUT IT SEEMS LIKE THAT IS NOT THE CASE. REALLY AFRAID THIS MIGHT CAUSE ACCIDENT. IM AFRAID OF MY SAFETY AND THE OTHER PEOPLE. I HAVE FRIEND WHO HAD THE SAME CAR WITH THE SAME ISSUE. HOPEFULLY YOU CAN GUYS HELP ME WITH THIS ISSUE. THANK YOU
Other or unspecified, Engine, Fuel/propulsion system, May 9, 2020
THE GAS TANK WILL HOLD UP TO 10 GALLONS OF GAS AND TRYING TO ADD MORE CAUSES THE TANK TO OVERFLOW, EVEN WHEN THE FUEL LIGHT INDICATES THE GAS TANK ISN'T FULL. VEHICLE IS ADVERTISED TO HOLD 14.5 GALLONS. *TR
Other or unspecified, Mar 31, 2020
TOYOTA TELLS ME THAT THE LANE DEPARTURE SYSTEM (LDA) AND THE LANE TRACING SYSTEM (LTA) ARE INDEPENDENT BY DESIGN. THIS CREATES AN UNSAFE DRIVING ENVIRONMENT AND HAS THE POTENTIAL TO CAUSE ACCIDENTS. I HAVE ABOUT 4700 MILES ON MY CAR AND MANY MILES OF DRIVING WITH THE LDA & LTA ENGAGED. I HAD POSITIVE CONTROL OF THE STEERING WHEEL AT ALL TIMES IN THE INCIDENTS DESCRIBED BELOW. WHILE DRIVING DOWN THE ROAD THE LTA CONSTANTLY MAKES CORRECTIONS TO THE RELATIVE POSITION OF THE CAR IN THE TRAFFIC LANE. IT REGULARLY TRIES TO STEER YOU OUT OF YOUR LANE. USUALLY, WHEN THE LTA IS STEERING THE VEHICLE OUT OF THE LANE, THE LDA SIGNALS. THE LTA DOES NOT MAKE A CORRECTION DESPITE THE LDA SOUNDING. IF THE LTA/LDA COMMUNICATED, RATHER THAN BEING SEPARATE MODULES, THE LDA WOULD TELL THE LTA IT WAS ABOUT TO STEER THE CAR OUT OF THE LANE AND MAKE THE CORRECTION. INSTEAD, THE LTA STEERS THE CAR OUT OF THE LANE AND THE LDA TELLS YOU THAT YOU LEFT THE LANE OR WILL LEAVE THE LANE. WHEN I DROVE 40 PLUS MILES TO THE DEALER, I TOLD HIM THAT I FELT AS IF I HAD WRESTLED THE VEHICLE THE ENTIRE WAY. THE SERVICE MANAGER DROVE THE VEHICLE AND EXPERIENCED THE CONDITIONS I AM DESCRIBING. HE TOLD ME THAT TOYOTA TOLD HIM THE VEHICLE WAS FUNCTIONING AS DESIGNED. I ALSO CALLED TOYOTA USA AND WAS TOLD THE SYSTEMS ARE INDEPENDENT AND FUNCTIONING AS DESIGNED. I TOLD THE DEALER AND TOYOTA USA THAT THE SYSTEMS ARE A SAFETY HAZARD. AS AN INDEPENDENT SYSTEM THE LTA CREATES A HAZARDOUS DRIVING CONDITION. IT IS TRYING TO STEER YOU OUT OF YOUR LANE, AND IF YOU DON'T MAINTAIN STRONG PRESSURE ON THE STEERING WHEEL, YOU WILL LEAVE YOUR LANE. THAT IS ESPECIALLY TRUE IF YOU IF DRIVE BY AN EXIT LANE. ON AN EXIT LANE TO THE RIGHT, EVEN THOUGH THERE IS A LANE MARKING TO THE LEFT OF THE VEHICLE, IT MAKE A SHARP PULL TOWARD THE RIGHT,
Other or unspecified, Mar 4, 2020
WHILE DRIVING ON THE FREEWAY IN OUR BRAND NEW 2020 TOYOTA RAV4 HYBRID WITH ONLY 5,000 MILES, ALL OF A SUDDEN THE SUNROOF EXPLODED ABOVE US -- SHATTERING GLASS FRAGMENTS UPWARDS AND OUTWARDS. OF COURSE, SOME MINOR FRAGMENTS LANDED UPON MY WIFE AND I -- BUT FOR THE MOST PART THE GLASS SHOT UPWARDS AND AWAY. IT WAS AS THOUGH SOMEONE HAD FIRED OFF A LOUD SHOTGUN INSIDE THE CAR. AFTER REGAINING CONTROL OF THE CAR AND SEEING THE SUNROOF COMPLETELY SHATTERED I LOOKED BACK AND NOTICED THAT THERE WERE NO OVERPASSES AROUND FOR SOMEONE TO DROP A ROCK AND ONLY A HANDFUL OF OTHER VEHICLES TRAVELING TO THE RIGHT OF US GOING IN THE SAME DIRECTION. WE GOOGLED THE CLOSEST TOYOTA DEALERSHIP AND DROVE 5 MILES TO JOHN ELWAYS CROWN TOYOTA. THE SERVICE ADVISOR WHO LOOKED AT THE CAR JUST SHOOK HIS HEAD. WHEN ASKED IF ANYTHING LIKE THAT HAS HAPPENED BEFORE -- HE REPLIED, "NO." I THEN LEFT THE CAR WITH THE DEALERSHIP SINCE THE INCIDENT HAPPENED ON A LATE AFTERNOON SATURDAY AND RENTED A RENTAL CAR FROM THEM. THE SERVICE DEPT. FINALLY CONTACTED ME ON TUESDAY AFTERNOON TO INFORM ME THAT THE SUNROOF WAS NOT COVERED BY THE WARRANTY -- AND THAT I WOULD NEED TO PAY THEM $1,700 TO HAVE IT REPAIRED BY THE DEALERSHIP. THIS IS A DEFINITE "QUALITY CONTROL" ISSUE OF TOYOTA'S -- AND FROM MY OWN RESEARCH HAVE FOUND NUMEROUS OTHER CUSTOMERS HAVING THE SAME SUNROOF EXPLOSION ISSUES OCCUR. BY NO MEANS SHOULD THIS PRODUCT DESIGN FAILURE AND GLASS SAFETY ISSUE BE IGNORED OR SHOULD EVER HAPPEN. IT'S OUTRIGHT DANGEROUS. AFTER MORE THAN A WEEK OF ENDLESS CONVERSATIONS, PROVIDING IMAGES, ETC.WITH THE CUSTOMER SERVICE FOLKS AT JOHN ELWAY'S DEALERSHIP AND TOYOTA HEADQUARTERS (PLANO, TX) THEY REFUSED TO HONOR THE WARRANTY REPAIRS -- AND ULTIMATELY LEFT ME HOLDING THE BAG TO REPLACE THE OBVIOUSLY DEFECTIVE WINDOW MYSELF. THIS IS A 2020 RAV4 -- ONLY TWO MONTHS OLD. AGAIN, THIS SHOULDN'T HAPPEN.