2020 Toyota RAV4
Problems, recalls and owner-reported issues
Engine is the leading concern among 635 owner complaints filed for this model year. This is the 4th highest complaint count among 26 RAV4 model years with reports.
Of the 2020 reports, 17 involved a crash and 5 involved a fire. 14 people were injured.
What owners report most often
Recalls and investigations
Air bags, sensor, occupant classificationDec 20, 2023
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2021 Avalon, Avalon Hybrid, Corolla, Highlander, Highlander Hybrid, RAV4, RAV4 Hybrid, Lexus ES350, Lexus RX350, Lexus RX450H, 2021 Sienna Hybrid, Lexus ES250, 2020-2022 Camry, Camry Hybrid, and ES300H vehicles. A short circuit may develop in the Occupant Classification System (OCS) sensor, preventing the front passenger air bag from deploying.
An air bag that does not deploy during a crash increases the risk of injury.
Dealers will inspect and replace the sensor as necessary, free of charge. Interim letters notifying owners of the safety risk were mailed in February 2024. Some final remedy owner letters were mailed October 31, 2024. Letters will continue to be mailed in phases through January 2026. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 23TB15/23TA15 Lexus 23LB03/23LA03.
Campaign 23V865000 on NHTSA.gov
Air bags, frontalNov 25, 2020
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2021 Toyota Avalon and 2020 Avalon Hybrid, RAV4, and RAV4 Hybrid vehicles. Breakaway pins within the steering column, designed to absorb energy and reduce injury during a crash, could have been damaged during production, possibly affecting the performance of the driver's air bag in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
In the event of a crash, an air bag that does not perform as designed can increase the risk of injury.
Toyota will notify owners, and dealers will replace the steering column, free of charge. The recall began December 18, 2020. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 20TB17/20TA17.
Campaign 20V734000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpNov 4, 2020
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2018-2019 4Runner, 2019-2020 Avalon, 2019 Corolla Hatchback, 2017-2019 Highlander, 2018-2020 Camry, 2020 Corolla, 2018-2019 Land Cruiser, 2017-2020 Tacoma, 2019-2020 RAV4, 2019-2020 Sequoia, 2017-2020 Sienna, 2019-2020 Tundra, 2018-2020 Lexus ES350, 2017 Lexus GS200t, 2017-2019 Lexus GS350, 2019 Lexus GS300, 2018-2020 Lexus LC500h, 2019-2020 Lexus LS500, 2018-2019 Lexus GX460, 2017 Lexus IS200t, 2019 Lexus IS300, 2019 Lexus IS350, 2018-2020 Lexus LC500, 2018 Lexus LS500, 2019 Lexus LS500h, 2018-2019 Lexus LX570, 2017 Lexus RC200t, 2019 Lexus RC300, RC350, 2017 and 2019-2020 Lexus RX350, 2018-2020 RX350L, 2019 Lexus UX200, 2018-2019 Lexus NX300 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
If the fuel pump fails, the engine can stall while driving, increasing the risk of a crash.
Toyota will notify owners, and dealers will replace the fuel pump assembly with an improved one, free of charge. Owners of specific models were notified that remedy parts were available starting January 21, 2021. Owners of other models will be notified as remedy parts become available. Remedy parts should be available for all affected vehicles by late March 2021. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Note: This recall is an expansion of recall 20V-012. Toyota's number for this recall is 20TA02. Lexus' number for this recall is 20LA01.
Campaign 20V682000 on NHTSA.gov
Steering, electric power assist systemJun 24, 2020
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2019-2020 RAV4 and 2020 RAV4 Hybrid vehicles equipped with electric power steering (EPS). Water may enter through the steering gear box cover and cause a loss of electric power steering assist.
A loss of power steering assist could increase steering effort at low vehicle speeds, increasing the risk of a crash.
Toyota will notify owners, and dealers will replace the power steering gear box, free of charge. The recall began August 17, 2020. Owners may contact Toyota customer service at 1-888-270-9371. Toyota's number for this recall is 20TB11 / 20TA11.
Campaign 20V373000 on NHTSA.gov
Suspension, front, control arm, lower armMay 20, 2020
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2019-2020 RAV4 and RAV4 Hybrid vehicles. The front lower suspension arms may have cracks, which may result in the suspension arm separating from the front wheel assembly.
If a suspension control arm breaks, it can result in a loss of vehicle control, increasing the risk of a crash.
Toyota will notify owners, and dealers will replace both front lower suspension arms, free of charge. This recall began August 10, 2020. Owners may contact Toyota customer service at 1-888-270-9371. Toyota's interim numbers for this recall are 20TB08 / 20TA08.
Campaign 20V286000 on NHTSA.gov
Engine and engine coolingFeb 6, 2020
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020 Toyota Avalon Hybrid, Camry, Camry Hybrid and Lexus ES300h and 2019-2020 RAV4 and RAV4 Hybrid vehicles equipped with 2.5L 4-Cylinder engines. Porosity in the engine castings may result in cracks than can allow coolant to leak internally and/or externally.
A coolant leak can cause the engine to overheat and cause a vehicle stall in conventional gasoline vehicles, increasing the risk of a crash. Additionally, for all involved vehicles, the engine may get damaged mechanically, possibly resulting in an engine oil leak, increasing the risk of a fire.
Toyota will notify owners, and dealers will inspect and replace the engine including the engine block, as necessary, free of charge. The recall began April 3, 2020. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus at 1-800-255-3987. Toyota's number for this recall is 20TA04. Lexus' number for this recall is 20LA02.
Campaign 20V064000 on NHTSA.gov
Representative owner complaints
635 reports, newest first.
Structure, Feb 5, 2021
ON A CITY STREET, THIS IS A UNSAFE CONDITION ,THE CAR DO NOT HAVE A TOWING EYELET OR HOOK.VEHICLE BECAME STUCK, NO WAY TO BE REMOVE FROM STREET ,ACCIDENT ETC. .ALL RAV4 BEFORE HAVE THIS TOWING EYELET OR HOOK OR METAL RING TO HOOK A CHAIN AND REMOVE THE CAR FROM A DANGER SITUATION.
Structure, Feb 3, 2021
WHEN TAKING THE VEHICLE THROUGH A CAR WASH THE EDGE OF THE HOOD BY THE WINDSHIELD BUCKLES, FLEXES AND THEN RETURNS TO IT'S NORMAL SHAPE. THE HOOD ALSO HAS A RIPPLING APPEARANCE WHILE DRIVING AT SPEEDS AROUND 70 MPH
Service brakes, Lane departure, Forward collision avoidance, Jan 30, 2021
A FEW MONTHS AFTER I PURCHASED MY 2020 RAV4 XLE HYBRID, I NOTICED THAT MY BRAKES SQUEAKS WHENEVER I MAKE A QUICK STOP, OR AFTER I RELEASE THE BRAKES AFTER STOPPING OR WHEN I AM BACKING UP. IT DOESN'T MATTER ON THE KIND OF ROAD THAT I AM ON. I BROUGHT MY CAR TO THE DEALERSHIP AND THEY SAID THAT IT IS NORMAL FOR A HYBRID TO SQUEAKS DUE TO THE BREAK ACTUATOR. I KNOW PEOPLE WITH TOYOTA HYBRIDS AND THEY DO NOT HAVE THIS PROBLEM. I AM CONCERNED BECAUSE THIS COULD BE A DANGEROUS ISSUE. PLEASE ADVISE. THANK YOU
Electrical system, Jan 27, 2021
VEHICLE WAS PARKED AT HOME, DID NOT TURN ON AT ALL.VEHICLE WAS ONLY AT ABOUT 5K TOPS. CALLED ROADSIDE & WAS GIVEN A JUMPSTART.
Electrical system, Jan 25, 2021
VEHICLE PARKED FOR LESS THAN 24 HRS. 14 MONTHS OLD, APPROX 12,000MI. BATTERY TOTALLY DRAINED. LEFT STRANDED WITHOUT VEHICLE USE. INDICATES SMART KEY PROBLEM, TRIED OTHER KEYS. BATTERY IS TOTALLY DRAINED.
Lane departure, Jan 25, 2021
I HAVE HAD A NUMBER OF INSTANCES WHERE MY VEHICLE'S LANE KEEP ASSIST WILL RANDOMLY JERK ME OUT OF MY LANE. IN SEPT 2020 I EXPERIENCED A SIGNIFICANT EVENT OF THIS HAPPENING WHEN I WAS DRIVING IN THE RIGHT LANE OF AN INTERSTATE AND THE VEHICLE JERKED RIGHT SUDDENLY, PULLING THE VEHICLE INTO THE RIGHT SHOULDER AND ALMOST DROVE ME OFF THE INTERSTATE. ANOTHER SIGNIFICANT INSTANCE HAPPENED ON 1/23/2021. I WAS DRIVING NORTHBOUND ON I-44 AND I WAS IN THE MIDDLE OF 3 LANES. MY VEHICLE SUDDENLY JERKED THE VEHICLE TO THE LEFT INTO THE LEFT LANE OF TRAFFIC. LUCKILY, THE VEHICLE NEXT TO ME SWERVED ONTO THE SHOULDER THINKING I WAS GOING TO HIT THEM. THERE HAVE BEEN OTHER REGULAR INCIDENTS OF THIS HAPPENING, BUT NOT AS SEVERE AS THESE TWO.*DT*DT THE CONSUMER STATED WHILE DRIVING ON I-44, THE VEHICLE SUDDENLY JERKED TO THE LEFT TOWARDS TRAFFIC. THE CRUISE CONTROL WAS NOT ACTIVATED. THE CONSUMER STATED THE REPAIR TECHNICIANS WERE ABLE DULICATE THE FAILURE BUT, UNABLE TO REPAIR IT.
Steering, Other or unspecified, Jan 24, 2021
1.OCCASIONALLY STEERING ISSUES, CAR WANTING TO VEER LEFT OR RIGHT WHILE DRIVING MAINLY NOTICE ON HIGHWAY. 2. SECOND INCIDENT WHERE BATTERY DEAD AFTER NOT DRIVING CAR FOR THREE DAYS.
Forward collision avoidance, Jan 19, 2021
THE TOYOTA ADAPTIVE CRUISE CONTROL KEEPS A SAFE DISTANCE TO THE VEHICLE IN FRONT, SLOWING AND ACCELERATING PROPERLY TO KEEP A SET DISTANCE EVEN DOWN TO A FULL STOP. HOWEVER, WHEN TRAVELING AT ANY SPEED AND ANOTHER CAR ENTERS MY LANE IMMEDIATELY IN FRONT OF MY VEHICLE THE SYSTEM DOES NOT RECOGNIZE THE NEW VEHICLE AND HOW CLOSE IT IS TO THE FRONT OF MY VEHICLE. IT DOES NOT SLOW AT ALL EVEN IF THE DISTANCE TO THE INTRUDER IS ONLY A CAR LENGTH OR LESS. I HAVE TO MANUALLY BRAKE QUICKLY TO PREVENT FOLLOWING TO CLOSE AND CAUSING A POSSIBLE REAR END COLLISION. THIS HAPPENS EVERY TIME A CAR SQUEEZES IN FROM OF ME WITH THE ADAPTIVE CRUSE ON AND IS VERY REPEATABLE. I'VE EXPERIENCED IT IN ANOTHER NEW RAV 4 TOO. THIS HAS BEEN REPEATABLY GOING ON SINCE THE VEHICLE WAS PURCHASED NEW ON JAN, 2020
Fuel/propulsion system, Jan 13, 2021
TOYOTA STATES THE RAV4 HYBRID HAS A 14.5 GAL GAS TANK. WHEN GAS GAUGE SHOWED 27 MI LEFT, I WAS ONLY ABLE TO PUT 11.8 GAL IN TANK. DEALER TOLD ME TO JUST ASSUME I HAD MORE GAS LEFT. THIS WAS AFTER THEY HAD REPAIRED THE RECALL ON THE TANK APPROVED BY TOYOTA. NO WAY TO KNOW HOW FAR I COULD GO. THE RECALL DIDN'T WORK
Structure, Jan 11, 2021
DRIVING ON INTERSTATE AND HEARD AN EXPLOSION AND SAW GLASS FLYING. STOPPED AND LOOKED AT TOP OF CAR AND SUNROOF HAD A LARGE PART OF IT MISSING. THERE WERE NO OVERPASSES NOR DID I SEE ANYTHING THAT WOULD CAUSE IT. TOYOTA'S STATEMENT WHEN I TOOK IT THERE WAS, "IT HAPPENS." I DO NOT KNOW HOW IT WOULD HAPPEN. IT MAKES ME THINK IT WAS A MANUFACTURING ERROR. IF I DID NOT HAVE THE SUNSHADE CLOSED, I WOULD HAVE BEEN COVERED IN GLASS.
Fuel/propulsion system, Jan 9, 2021
FUEL-TANK CAPACITY IS LISTED AT 14.5 GALLONS THE TANK WON'T ACCEPT MORE THAN 9 OR 10 GALLONS.
Electrical system, Engine, Dec 26, 2020
CAR BATTERY COMPLETELY DRAINED AFTER NOT BEING DRIVEN FOR 24 HOURS LEAVING ME STRANDED. CAR WOULD NOT START AND HAD TO BE JUMP STARTED. THERE IS AN ELECTRICAL ISSUE CAUSING QUICK AND SIGNIFICANT BATTERY DRAIN. CAR WAS PURCHASED IN SEPTEMBER 2020 AND HAS LESS THAN 10,000 MILES.
Fuel/propulsion system, Dec 26, 2020
VEHICLE GAS TANK WILL NOT FILL TO CAPACITY.. I AM STOPING AT GAS STATIONS ALL THE TIME BECAUSE I AM FLYING THROUGH GAS ..AND IT'S A HYBRID ..WON'T FILL MORE THAN 9 OR 10 GALS .. THE VEHICLE HAS NO RANGE FOR A HYBRID WHICH IS THE EXACT OPPOSITE OF WHAT THEY SAY WHEN THEY'RE TRYING TO SELL YOU ONE.. HAD I KNOWN I WOULD BE AT A GAS STATION EVERY 3 DAY'S WITH A HYBRID I WOULD HAVE NEVER BOUGHT IT
Other or unspecified, Dec 26, 2020
WITHIN A WEEK FROM THE DATE OF PURCHASE ,THE VEHICLE DID NOT START , HAD TO BE TOWED BACK TO THE DEALER, DEALER SAYS THE VEHICLE STARTED NORMALLY THE PROBLEM DID NOT DUPLICATE AT THEIR END. NO FAULT DETECTED. 9 MONTHS LATER WHEN THE VEHICLE HAD A MILEAGE OF 6066 AGAIN IT FAILED TO START, HAD TO BE TOWED BACK TO THE DEALER, DEALER AGAIN STARTED THE VEHICLE NORMALLY NO FAULT WAS DETECTED, LATER WHEN THE VEHICLE HAD THE MILEAGE OF 7079 THE VEHICLE STALLED WHILE IN QUE IN A GAS STATION. FLASHING NOTIFICATION IN THE DASH BOARD INDICATED "DIRT IN THE ENGINE" THE VEHICLE WAS TOWED BACK TO THE DEALER FOR THE THIRD TIME IN A YEAR NEXT DAY DEALER SAYS THEY DID NOT FIND ANY ISSUE IN THE VEHICLE. MY CONCERN IS NOT ONCE BUT THRICE THE VEHICLE STOPED WORKING BUT THE THE SERVICE DEPARTMENT JUST COULD NOT DIAGNOSE THE PROBLEM. I AM FRUSTRATED - 3 BREAKDOWNS IN THE 1ST YERAR OF THE PERFORMANCE WITHIN 7100 MILEAGE. I THINK THE MECHANICS OF THIS DEALER"S SERVICE DEPARTMENT ARE NOT EXPERIENCED TO DETECT THE PROBLEM IN A NEW VEHICLE. HELP
Seats, Dec 21, 2020
TETHER ANCHORS ARE MISSING OR NOT VISIBLE. THE LABELS ARE MISSING AS WELL. I'M TRYING TO USE A CARSEAT FORWARD FACING AND NEED TO USE THE TETHER ANCHORS. COULDN'T UPLOAD THE PICTURES.
Structure, Other or unspecified, Dec 20, 2020
AIR CONDITIONING STOPPED WORKING TWICE, FIRST TIME REPAIRED AT MY EXPENSE AND NOW IT'S OUT AGAIN LESS THAN 2 MONTHS LATER. REPAIR WAS 1500.00 FIRST TIME. SECOND CONTINUES TO RATTLE FROM MIRRORS, FRONT END AND CARRYING RACK. MY RIGHT FRONT FOG LIGHT OUT AND SERVICE SAID FRONT END WAS VERY LOOSE.
Steering, Dec 17, 2020
STEERING IS TOO LOOSE TO CONTROL. I BROUGHT TO DEALER 3 TIMES THEY SAID IT OK EVERY TIMES. I FEEL ARE NOT SAFE, ESPECIALLY WHEN ON HIGH WAYS. LAST WEEK ALMOST SLICED FROM THE ROAD. WHAT SHOULD I DO?
Electrical system, Dec 16, 2020
BATTERY DIED LESS THAN 24 HOURS AFTER LAST USE. PARKED IN ENCLOSED GARAGE.
Other or unspecified, Visibility/wiper, Dec 13, 2020
I BOUGHT MY 2020 RAV4 LE VIN: [XXX] LAST JAN.2020 I NOTICED THE BACK DOOR GLASS HAS A LOT OF CIRCLES COMING FROM EFFECT OF SUCTION GLASS HANDLER THESE CIRCLES BECOME VERY VISIBLE WITH HUMIDITY AND CAUSE DECREASE IN MY VISION TO THE BACK OF MY CAR SPECIALTY AT NIGHT I CAN'T DECIDE HOW FAR IS CAR BEHIND ME AND TOTALLY UNSAFE. WHEN I TRIED TO COMPLAIN TO DEALER THEY ARE SO RUDE AND NOT COOPERATIVE, STORE MANAGER HIS NAME [XXX] SAID YOU CAN COMPLAIN TO TOYOTA NOT US INSISTING ON ITS NOT A DEFECT IN MY CAR . JUST FYI I RECORDED MY COMPLAIN AT DEALER OFFICE 2 TIMES. THEN I CONTACTED TOYOTA AND THEY FILE CASE NUMBER [XXX] ASKING ME TO GIVE THEM TIME TO INVESTIGATE ON 12/11/ 2020 AT 6:20 PM EST I RECEIVED PHONE CALL FROM CASE MANAGER HER NAME IS [XXX] THE PHONE CALL IS RECORDED SHE SAID AFTER INVESTIGATIONS ALL RAV4 2020 HAS SAME PROBLEM OF CIRCLES IN HATCHBACK GLASS DOOR AND IT COMES FROM THE WAY HOW THE CAR BUILT AND THIS MAKES THE GLASS CONTAINS A LOT OF CIRCLES I TOLD HER THIS DEFECT IN THE CAR BECAUSE IT DECREASES MY VISION SHE SAID TOYOTA DOES NOT CONSIDER THESE CIRCLES A DEFECT ITS JUST BECAUSE THE WAY THE BUILT THE CAR. PLEASE HELP ME I PAID A LOT OF MONEY TO BUY BRAND NEW CAR THEN SURPRISED WITH THIS PROBLEM AND TOYOTA CONSIDER THIS NOT A PROBLEM INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Fuel/propulsion system, Dec 11, 2020
WHEN I FILL MY GAS TANK, IT DOES NOT SHOW FULL. I BOUGHT THIS SUV 4/17/2020. ALSO, BURNS THROUGH GAS QUICKLY. I SEEM TO GO GET GAS OFTEN AS IT QUICKLY BURNS THROUGH HALF A TANK, THEN STAYS THERE FOR A WHILE THEN QUICKLY DOWN TO 1/4 TANK. I WAS SENT FROM TOYOTA THAT THEY KNEW THIS IS A PROBLEM BUT DON'T KNOW HOW TO FIX. NOW WHEN I CALL THEM, THEY TELL ME THEY KNOW NOTHING ABOUT THIS PROBLEM. YET IN THEIR LETTER SAID DO NOT TOP OFF AND DO NOT WAIT UNTIL THE FUEL LIGHT OR WILL RUN OUT OF GAS.
Electrical system, Dec 7, 2020
THE VEHICLE SAT IN THE GARAGE 3 DAYS AND WHEN I TRIED TO START THERE WAS NO POWER TO THE ENTIRE VEHICLE. I TRIED TO JUMPSTART THE VEHICLE WITHOUT AVAIL. CALL TOYOTA THEY SENT SERVICE VEHICLE THAT JUMPSTART THE VEHICLE AND HAD IT RUN FOR @ 10 MINUTES. SHUT CAR OFF AND IT WOULD NOT RESTART. VEHICLE WAS TOWED TO THE TOYOTA DEALERSHIP. PER THE DEALERSHIP THEY HAD TO REPLACE THE BATTERY. I REFUSE TO BELIEVE THAT WAS THE ISSUE. THE BATTERY IS BEING DRAINED BY SOME OTHER ISSUE. TOYOTA NEED TO RECALL THESE VEHICLES AND FIX THE ISSUE PROPERLY.
Other or unspecified, Dec 7, 2020
DRIVING DOWN I-40 IN OKLAHOMA AROUND 70-75 MPH ON 12/4/20 AROUND 1:00 PM CT, OUT OF NOWHERE, THE SUNROOF EXPLODED. MOST OF THE GLASS WENT OUT AND BEHIND THE CAR, BUT SOME GLASS ENDED UP ON DRIVER AND 2 PASSENGERS. THERE WAS NOT ANY OTHER CARS (IN FRONT OR BEHIND) AT THE TIME THIS OCCURRED. SOME GLASS DID NOT COME OFF AND YOU CAN SEE BY MY PICTURES THAT THE GLASS IS CURVED UP, SHOWING THE DIRECTION THE GLASS EXPLODED UPWARDS AND OUT OF THE CAR. THE ROOF OF THE CAR, YOU CAN SEE THE PAINT CHIPS CAUSED BY THE EXPLODING GLASS GOING BACKWARDS, PLEASE SEE INCLUDED PHOTO. I WAS HEADED TO ARLINGTON TX FOR A WEEKEND TRIP, SO I CALLED A TOYOTA DEALER IN ARLINGTON AND TOLD THEM WHAT HAD HAPPENED. THEY SAID THEY HAVE NEVER SEEN THIS HAPPEN. THEY CONTACTED THEIR TOYOTA REPRESENTATIVE AND THEY SAID THEY HAVE NOT SEEN AN EXPLODING SUNROOF BEFORE AND THAT IT HAD TO BE A ROCK HITTING THE SUNROOF. THIS DEALER DID GET A SUNROOF DELIVERED ON THE NEXT DAY AND WAS ABLE TO INSTALL ON SATURDAY 12/5/20. TOYOTA DID NOT BELIEVE THIS WAS DEFECTIVE SUNROOF, BUT I DO BELIEVE SOMETHING WAS DEFECTIVE, BECAUSE THERE WAS NOT ANY VEHICLE IN FRONT OF ME AT THE TIME THIS HAPPENED AND I DO NOT RECALL A ROCK HITTING THE SUNROOF PRIOR TO THE EVENT. THIS SEEMS ODD THAT THE SUNROOF WOULD JUST SUDDENLY EXPLODE AND SHATTER UPWARDS AND OUT OF THE CAR. PLEASE SEE ATTACHED PICTURES. VANDERGRIFF WAS ABLE TO GET IN A SUNROOF AND REPLACE IT, BUT IT WAS AT MY EXPENSE. PARTS AND LABOR $1,121.86
Electrical system, Dec 6, 2020
OUR 2020RAV4 HYBRID HAS FAILED TO START TWICE (5/5/2020 AND 12/5/2020) AFTER SITTING ONLY 1-2 DAYS IN OUR GARAGE. IT REQUIRED JUMPING TO BE RECHARGED. FROM THE CARGURUS SITE, THIS SEEMS TO BE A COMMON PROBLEM WITH NO DEFINITE SOLUTION YET, PERHAPS A BAD BATCH OF BATTERIES, PERHAPS A SOFRWARE UPDATE NEEDED, OR SOMETHING ELSE? TOYOTA NEEDS TO FIGURE IT OUT AND FIX IT! WE DON'T FEEL LIKE A NEW, EXPENSIVE VEHICLE CAN BE DEPENDED ON.
Fuel/propulsion system, Dec 6, 2020
THE 14.5-GALLON GAS TANK IN MY 2020 TOYOTA RAV4 HYBRID HAS A DEFECT THAT PREVENTS THE TANK FROM BEING FILLED TO CAPACITY. THIS DEFECT NOT ONLY FAILS TO COMPLY WITH FEDERAL AND STATE GAS TANK REGULATIONS, WHICH PROHIBIT THE SALE OF VEHICLES THAT CANNOT FILL 90 PERCENT OR WITHIN TWO GALLONS OF THEIR NOMINAL GAS TANK CAPACITY, BUT SUFFER FROM A SUBSTANTIALLY REDUCED DRIVING RANGE. THE FUEL TANK DEFECT PREVENTS ME FROM GETTING ANYWHERE NEAR THE VEHICLES' ADVERTISED 550-PLUS-MILE RANGE (I AVERAGE 400-425 GALLONS A TANK), WHICH WAS A MAJOR SELLING POINT AND FOR WHICH I PAID A PREMIUM PRICE FOR; THIS HAPPENS AT EVERY INTERVAL I HAVE TO FILL UP ON GAS. I FEEL THIS IS A SAFETY HAZARD AS WELL, I MAY RUN OUT OF FUEL WHICH MAY RESULT IN AN ACCIDENT OR LEAVE ME STRANDED ON THE SIDE OF A BUSY OR DESERTED ROAD AND WITH A NY WINTER, IT IS JUST NOT SAFE TO BE STRANDED IN THE COUNTRYSIDE WHEN IT IS FREEZING COLD OUTSIDE. RUNNING OUT OF FUEL MAY ALSO DAMAGE MY VEHICLES FUEL SYSTEM TOO! THE OWNER'S MANUAL WARNS THAT IF MY VEHICLE RUNS OUT OF FUEL OR THE FUEL IS TOO LOW, THE HYBRID SYSTEM MAY NOT BE ABLE TO START.
Fuel/propulsion system, Dec 2, 2020
THE FUEL TANK IS RATED AT 14.6 GAL BUT THE MOST I HAVE BEEN ABLE TO GET OUT IS 11 GAL. THE ISSUE IS CONSISTENT ACROSS EVERY FUELING PERIODS AND AFTER TAKING IT TO THE SERVICE CENTER TWICE, THE ISSUE HAS NOT BEEN FIXED AND THE RESPONSE HAS BEEN THAT THE FUEL TANK HAS NO ISSUES. I HAVE SHOWN THE PROOFS TO THE SERVICE CENTER AND YET THEY DENY CLAIMS.