2020 Toyota RAV4
Problems, recalls and owner-reported issues
Engine is the leading concern among 635 owner complaints filed for this model year. This is the 4th highest complaint count among 26 RAV4 model years with reports.
Of the 2020 reports, 17 involved a crash and 5 involved a fire. 14 people were injured.
What owners report most often
Recalls and investigations
Air bags, sensor, occupant classificationDec 20, 2023
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2021 Avalon, Avalon Hybrid, Corolla, Highlander, Highlander Hybrid, RAV4, RAV4 Hybrid, Lexus ES350, Lexus RX350, Lexus RX450H, 2021 Sienna Hybrid, Lexus ES250, 2020-2022 Camry, Camry Hybrid, and ES300H vehicles. A short circuit may develop in the Occupant Classification System (OCS) sensor, preventing the front passenger air bag from deploying.
An air bag that does not deploy during a crash increases the risk of injury.
Dealers will inspect and replace the sensor as necessary, free of charge. Interim letters notifying owners of the safety risk were mailed in February 2024. Some final remedy owner letters were mailed October 31, 2024. Letters will continue to be mailed in phases through January 2026. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 23TB15/23TA15 Lexus 23LB03/23LA03.
Campaign 23V865000 on NHTSA.gov
Air bags, frontalNov 25, 2020
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020-2021 Toyota Avalon and 2020 Avalon Hybrid, RAV4, and RAV4 Hybrid vehicles. Breakaway pins within the steering column, designed to absorb energy and reduce injury during a crash, could have been damaged during production, possibly affecting the performance of the driver's air bag in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
In the event of a crash, an air bag that does not perform as designed can increase the risk of injury.
Toyota will notify owners, and dealers will replace the steering column, free of charge. The recall began December 18, 2020. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is 20TB17/20TA17.
Campaign 20V734000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpNov 4, 2020
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2018-2019 4Runner, 2019-2020 Avalon, 2019 Corolla Hatchback, 2017-2019 Highlander, 2018-2020 Camry, 2020 Corolla, 2018-2019 Land Cruiser, 2017-2020 Tacoma, 2019-2020 RAV4, 2019-2020 Sequoia, 2017-2020 Sienna, 2019-2020 Tundra, 2018-2020 Lexus ES350, 2017 Lexus GS200t, 2017-2019 Lexus GS350, 2019 Lexus GS300, 2018-2020 Lexus LC500h, 2019-2020 Lexus LS500, 2018-2019 Lexus GX460, 2017 Lexus IS200t, 2019 Lexus IS300, 2019 Lexus IS350, 2018-2020 Lexus LC500, 2018 Lexus LS500, 2019 Lexus LS500h, 2018-2019 Lexus LX570, 2017 Lexus RC200t, 2019 Lexus RC300, RC350, 2017 and 2019-2020 Lexus RX350, 2018-2020 RX350L, 2019 Lexus UX200, 2018-2019 Lexus NX300 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
If the fuel pump fails, the engine can stall while driving, increasing the risk of a crash.
Toyota will notify owners, and dealers will replace the fuel pump assembly with an improved one, free of charge. Owners of specific models were notified that remedy parts were available starting January 21, 2021. Owners of other models will be notified as remedy parts become available. Remedy parts should be available for all affected vehicles by late March 2021. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Note: This recall is an expansion of recall 20V-012. Toyota's number for this recall is 20TA02. Lexus' number for this recall is 20LA01.
Campaign 20V682000 on NHTSA.gov
Steering, electric power assist systemJun 24, 2020
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2019-2020 RAV4 and 2020 RAV4 Hybrid vehicles equipped with electric power steering (EPS). Water may enter through the steering gear box cover and cause a loss of electric power steering assist.
A loss of power steering assist could increase steering effort at low vehicle speeds, increasing the risk of a crash.
Toyota will notify owners, and dealers will replace the power steering gear box, free of charge. The recall began August 17, 2020. Owners may contact Toyota customer service at 1-888-270-9371. Toyota's number for this recall is 20TB11 / 20TA11.
Campaign 20V373000 on NHTSA.gov
Suspension, front, control arm, lower armMay 20, 2020
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2019-2020 RAV4 and RAV4 Hybrid vehicles. The front lower suspension arms may have cracks, which may result in the suspension arm separating from the front wheel assembly.
If a suspension control arm breaks, it can result in a loss of vehicle control, increasing the risk of a crash.
Toyota will notify owners, and dealers will replace both front lower suspension arms, free of charge. This recall began August 10, 2020. Owners may contact Toyota customer service at 1-888-270-9371. Toyota's interim numbers for this recall are 20TB08 / 20TA08.
Campaign 20V286000 on NHTSA.gov
Engine and engine coolingFeb 6, 2020
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2020 Toyota Avalon Hybrid, Camry, Camry Hybrid and Lexus ES300h and 2019-2020 RAV4 and RAV4 Hybrid vehicles equipped with 2.5L 4-Cylinder engines. Porosity in the engine castings may result in cracks than can allow coolant to leak internally and/or externally.
A coolant leak can cause the engine to overheat and cause a vehicle stall in conventional gasoline vehicles, increasing the risk of a crash. Additionally, for all involved vehicles, the engine may get damaged mechanically, possibly resulting in an engine oil leak, increasing the risk of a fire.
Toyota will notify owners, and dealers will inspect and replace the engine including the engine block, as necessary, free of charge. The recall began April 3, 2020. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus at 1-800-255-3987. Toyota's number for this recall is 20TA04. Lexus' number for this recall is 20LA02.
Campaign 20V064000 on NHTSA.gov
Representative owner complaints
635 reports, newest first.
Vehicle speed control, Jun 23, 2020
TL* THE CONTACT OWNS A 2020 TOYOTA RAV4. THE CONTACT STATED THAT THE RADAR ENHANCED CRUISE CONTROL FAILED TO OPERATE WHILE DRIVING AT VARIOUS SPEEDS WITHOUT WARNING. THE CONTACT STATED THAT WHEN A VEHICLE PULLED IN FRONT OF THE VEHICLE, THE VEHICLE SLOWED DOWN HOWEVER, THE BRAKE LIGHT FAILED TO ILLUMINATE. THE VEHICLE WAS TAKEN TO TWIN CITY TOYOTA (301 AUTUMN RIDGE DR, HERCULANEUM, MO 63048) HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 59. *BF*JB
Electronic stability control (ESC), Service brakes, Jun 23, 2020
I PURCHASED THE VEHICLE (NEW) ON 6/03/2020. ON 6/16/2020, WARNING LIGHTS AND BUZZERS WENT ON AS I WAS DRIVING THE VEHICLE. THE WARNINGS TOLD ME THAT THERE WAS A PROBLEM WITH MY BRAKES, AND THAT I SHOULD PULL OVER AS SOON AS POSSIBLE. I DROVE TO A NEARBY PARKING LOT. THE BRAKES CONTINUED TO WORK. I TURNED THE CAR OFF AND RESTARTED IT, THINKING IT MIGHT BE A COMPUTER GLITCH IN WHAT WAS A BRAND NEW CAR. WHEN I RESTARTED THE CAR, I BACKED OUT OF MY PARKING SPOT TO "TEST" THE BRAKES. THE CAR STOPPED, BUT THE BRAKES SEEMED WEAKER. ULTIMATELY, THE VEHICLE WAS TOWED TO THE DEALERSHIP. THE DEALER'S SERVICE REP CONTACTED ME TO TELL ME THAT THE BRAKE ASSIST ASSEMBLY HAD FAILED. I ASKED IF THIS WAS SOMETHING THEY HAD SEEN BEFORE AND HE SAID NO. AFTER SOME RESEARCH, I DETERMINED THAT THIS HAS BEEN A PROBLEM AND THE SUBJECT OF A RECALL WITH CERTAIN 2019 AND 2020 TOYOTA VEHICLES, INCLUDING THE 2019 RAV4 HYBRID. IN ADDITION, THIS DEFECT AFFECTS NOT ONLY THE BRAKE SYSTEM, BUT THE VEHICLE STABILITY CONTROL SYSTEM. I SUSPECT THE PROBLEM WITH MY CAR IS A CONTINUATION OF THE PROBLEMS WITH THE 2019 MODEL YEAR. I BELIEVE TOYOTA SHOULD HAVE EITHER CORRECTED THIS PROBLEM OR CHECKED THE 2020 CARS SUFFICIENTLY TO MAKE SURE THEY WERE SAFE TO DRIVE AND THAT THE BRAKE ASSIST ASSEMBLY WAS NOT DEFECTIVE. *TR
Electrical system, Other or unspecified, Jun 19, 2020
VEHICLE IS LESS THAN A WEEK OLD (LESS THAN 1000MILES) AND I NOTICED THE FUEL TANK LID WAS CONSTANTLY POPPING OPEN. REALIZED THAT WHEN I TURNED MY CAR ON OR OFF (VERIFIED BY DEALERSHIP MECHANICS) THE GAS TANK FUEL LID WILL POP OPEN. SO, SOMEHOW THE POWER BUTTON ON THE VEHICLE CONTROLS MY GAS TANK LID. VEHICLE HAS BEEN WITH TOYOTA MECHANICS FOR ABOUT 24HRS NOW. *TR
Electrical system, Jun 8, 2020
VEHICLE WAS BOUGHT NEW IN DECEMBER 2019 WITH 7 MILES ON IT. ON TWO SEPARATE OCCASIONS, THE VEHICLE WAS LOCKED AND LEFT IN THE DRIVEWAY OVER NIGHT. UPON ENTERING THE VEHICLE THE NEXT MORNING, THE VEHICLE WOULD NOT START. ALL LIGHTS WHEN ON UPON PRESSING THE START BUTTON, BUT WHEN PRESSED AGAIN, ALL LIGHTS FADED AND THE CAR COMPLETELY DIED. VEHICLE WAS TOWED TO LOCAL TOYOTA DEALERSHIP WERE IT WAS KEPT FOR OVER A WEEK. ALL TESTS CAME BACK INCONCLUSIVE. *TR
Electrical system, Jun 6, 2020
THIS IS MY NEW CAR 2020 RAV4 XLE. I BROUGHT IT IN DEC 2019. ONE DAY I PARKED MY CAR IN EVENING AND NEXT DAY CAR DID NOT START (AFTER 3 MONTH OF USE WITH AROUND 1100 MILES ON IT). I CALLED TOYOTA AND THEY SEND PERSON TO TOW CAR. THEY DID BATTERY JUMP AND IT WORKED. AFTER THAT I HAVE MANUALLY TURNED OFF ALL THE LIGHTS INSIDE THE CAR TILL NOW(HEAD LIGHT IS AUTO MODE) AND HAVE NO BATTERY ISSUE BUT I STILL WORRY ABOUT SOMETHING WRONG WITH THIS CAR?S ELECTRIC SYSTEM. *TR
Air bags, Jun 4, 2020, crash
THE VEHICLE WAS INVOLVED WAS STOLEN AND IN A SINGLE CAR COLLISION WITH A TELEPHONE POLE. EXTENSIVE FRONT END DAMAGE OCCURRED WITH NO DRIVER SIDE AIR BAG DEPLOYMENT. *TR
Electrical system, Air bags, Engine, Jun 2, 2020
PURCHASED 5/22/20. UNIT PARKED IN DRIVEWAY. WENT OUT TO USE THE AUTO AND ALL SYSTEMS FAILING IN AUTO. VEHICLE WILL NOT START. BRAKE ALERT, ENGINE ALERT, AIRBAG ALERT, POWER STEERING ALERT, EVERY LIGHT ON INSIDE VEHICLE FLASHING WITH ALERTS THAT THEY ARE FAILING. *TR
Visibility/wiper, May 30, 2020
SIDE MIRRORS VIBRATE AT HIGHWAY SPEEDS. MAKES IT HARD TO SEE WHEN CHANGING LANES. *TR
Electrical system, May 29, 2020
MY 2020 TOYOTA RAV4 WOULDN'T START. IT WAS PARKED IN MY GARAGE. A TOW TRUCK OPERATOR RAN A TEST AND FOUND THAT I HAD A DEAD BATTERY. THIS WAS SURPRISING BECAUSE I ONLY HAD 1,800 MILES ON THIS VEHICLE. AFTER THE OPERATOR CHARGED THE BATTERY, I DROVE IT TO THE TOYOTA DEALER'S SERVICE DEPT. THEY RAN SOME TESTS AND REPLACED THE DEAD BATTERY UNDER WARRANTY. THEY WERE UNABLE TO FIND OUT WHAT CAUSED THE BATTERY TO FAIL. THE TECHNICIAN TOLD ME THAT THEY HAD 5 BATTERIES FAIL THIS MONTH. I DID AN INTERNET SEARCH AND FOUND OTHER PEOPLE HAD THE SAME PROBLEM WITH THE 2020 TOYOTA RAV4. THEY THOUGHT THAT IT EITHER COULD BE AN INTERNAL SHORT IN THE BATTERY, OR ELSE THE DIGITAL PARKING BRAKE WAS DRAINING THE BATTERY. THIS BATTERY PROBLEM COULD BE A SERIOUS SAFETY PROBLEM THAT COULD LEAVE PEOPLE STRANDED IN WINTER WEATHER.*JB
Suspension, May 28, 2020
TL* THE CONTACT OWNS A 2020 TOYOTA RAV4. THE CONTACT STATED THAT UPON PURCHASING THE VEHICLE, THE POWER STEERING WAS LOOSE AND BECAME DIFFICULT TO MANEUVER THE VEHICLE WHILE DRIVING AT VARIOUS SPEEDS. SHE ALSO STATED THAT THE STEERING WHEEL PULLED TO THE LEFT WHILE DRIVING AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO TOM WOOD TOYOTA (6408 CRANE DR, WHITESTOWN, IN 46075) ON THREE OCCASIONS WHERE THE ALIGNMENT WAS ADJUSTED HOWEVER, THE FAILURE PERSISTED. THE CONTACT THEN TOOK THE VEHICLE TO ANDY MOHR TOYOTA (8941 E US HWY 36, AVON, IN 46123) WHERE THE VEHICLE WAS DIAGNOSED WITH A MISSING FRONT TOE LINK. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE PERSISTED. SHE THEN TOOK THE VEHICLE BACK TO ANDY MOHR TOYOTA FOR THE SECOND TIME WHERE THE MECHANIC MANUALLY ADJUSTED THE STEERING WHEEL HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. UPON INVESTIGATION, THE CONTACT LINKED HER FAILURE TO NHTSA CAMPAIGN NUMBER: 20V286000 (SUSPENSION) HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 60.
Fuel/propulsion system, May 26, 2020
I PURCHASED A 2020 TOYOTA RAV4 HYBRID LIMITED ADDITION FROM TOYOTA OF ESCONDIDO AND TOOK DELIVERY IN DECEMBER OF 2019. UPON DELIVERY, I NOTICED THE INSTRUMENTATION SAID THIS VEHICLE HAD 575 MILES TO EMPTY. WE WENT ON OUR ANNUAL CHRISTMAS TRIP TO N. CALIFORNIA. I NOTICED THAT OUR FIRST REFUELING I COULD NOT FILL THE TANK MORE THAN 9.5 TO 10 GALS OF FUEL WHEN SYSTEM SAYS LOW FUEL. THIS HAPPENS CONSISTENTLY SINCE THE FIRST FILL UP IN DEC 2019 TO NOW MAY 2020. THE BEST MILEAGE TO EMPTY HAS BEEN CONSISTENTLY 415 - 430 MILES TO EMPTY. WHERE DOES THIS EXPLAIN THE 14.5 GALLON FUEL TANK. SECONDLY WITH VERY CAREFUL AND TEDIOUS DRIVING IN TOWN OR HIGHWAY CANNOT ATTAIN ANYWHERE NEAR THE VEHICLE STICKER OF 41/38 MPG. THE BEST I CAN OBTAIN IN TOWN IS 31.5 MPG. I TOOK THE VEHICLE IN SEVERAL TIMES TO ADDRESS THIS ISSUE AND WAS TOLD THERE WAS NO FIX IN PLACE FOR THE FUEL ISSUE, BUT THEY ARE AWARE OF THIS ISSUE AND HAVE KNOWN OF THIS ISSUE SINCE 2019 MODELS. THEY HAD THE VEHICLE FOR THE DAY AND RETURNED IT TO ME WITH A FUEL ECONOMY READING OF 61 MPG. I WAS ASTONISHED AND ASKED HOW DID THEY DO THIS. THERE WAS NOT REPLY. JUST DRIVING THE VEHICLE HOME FROM THE DEALER THE FUEL ECONOMY STARTED TO FALL DRASTICALLY AND WITHIN 2 DAYS THE ECONOMY WAS BACK TO 31.5 MPG. *TR
Other or unspecified, May 25, 2020
I PURCHASE MY BRAND NEW TOYOTA RAV4 XLE ON MAY 9, 2020. EXPERIENCING VERY POORLY INSTALLED/DESIGNED SIDE MIRRORS THAT SHAKE REPEATEDLY. IT BEGAN HAPPENING WHEN IT WAS ONLY AT HIGHWAY SPEEDS BUT NOW IT IS ALL THE TIME AND HONESTLY, IT'S SUCH A SUBSTANTIAL VIBRATION. WENT TO THE DEALERSHIP AND HAVE THEM CHECK ON IT AND THEY AGREE WITH ME. AND THEY COMPARE THIS WITH 2 NEW OTHER RAV4 ON THEIR LOT AND THEY ALL DID THE SAME. THE DEALER CLAIMS IT'S A CHARACTERISTIC AND SAYING THAT THEY CANNOT DO ANYTHING ABOUT IT AND MADE ME HAVE TO OPEN A CASE WITH MANUFACTURING. THEY CLAIM I HAVE TO WAIT UNTIL A FIX IS ISSUED. ALSO CALLED AND TALKED WITH TOYOTA AND THEY SAID THE SAME THING, THAT THEY CAN'T DO ANYTHING ABOUT IT. I DEEM THIS A SAFETY CONCERN; PARTICULARLY WITH LANE CHANGING. IT'S A MAJOR PROBLEM AND I'M GETTING BLOWN OFF LIKE IT DON'T MATTER. I'M A TRAVEL NURSE AND DRIVING FROM STATE TO STATE AND DRIVING ON HIGHWAYS WITH THE SIDE MIRROR SHAKING WILL BE A DEFINITE SAFETY CONCERN. I BOUGHT A 2020 BRAND NEW CAR TO GET MORE SAFETY FEATURES WHILE I'M TRAVELING BUT IT SEEMS LIKE THAT IS NOT THE CASE. REALLY AFRAID THIS MIGHT CAUSE ACCIDENT. IM AFRAID OF MY SAFETY AND THE OTHER PEOPLE. I HAVE FRIEND WHO HAD THE SAME CAR WITH THE SAME ISSUE. HOPEFULLY YOU CAN GUYS HELP ME WITH THIS ISSUE. THANK YOU
Structure, May 22, 2020
YESTERDAY 05/21/2020 6 PM IN LAKE NONA ORLANDO , I STOPPED MY CAR ON THE ROAD DUE TO HAIL STORM AND RAIN AT 6 PM , I DIDN'T NOTICE THE DAMAGE IN THE NIGHT , WHOLE BODY IS DISFIGURED , NO GLASS BROKEN , EVERYWHERE DEPRESSION , I HAD RAV 4 2006 , PRADO 2014 IN UAE , THE BODY WAS VERY STRONG , BUT MY POOR 2020 RAV4 PREMIUM XLE CANT TOLERATE A SIMPLE HAIL STORM , I AM VERY UPSET , IF IT IS MADE OF STEEL IT WILL HAPPEN LIKE THIS , ITS PAPER LIKE ALUMINUM , I NEED A TOYOTA VEHICLE STRONG , NOT LIKE PAPER . KINDLY DO THE NEEDFUL, I BOUGHT THE CAR UNDER CAR LOAN , I SPEND ALMOST 38000$ ON IT 31000 PLUS INSURANCE PLUS INTEREST 4000 , TAX ETC WAITING FOR THE REPLY , OR PLEASE EXCHANGE WITH A STRONG SUV ANY MODEL WITH STEEL BODY , WHAT SAFETY FOR PASSENGERS , IN CASE OF A COLLISION , VERY UPSET WITH THIS SITUATION. *TR
Other or unspecified, Engine, Fuel/propulsion system, May 9, 2020
THE GAS TANK WILL HOLD UP TO 10 GALLONS OF GAS AND TRYING TO ADD MORE CAUSES THE TANK TO OVERFLOW, EVEN WHEN THE FUEL LIGHT INDICATES THE GAS TANK ISN'T FULL. VEHICLE IS ADVERTISED TO HOLD 14.5 GALLONS. *TR
Fuel/propulsion system, Apr 27, 2020
TOYOTA ADVERTISES THE 2020 RAV4 HYBRIDS ARE EQUIPPED WITH 14.5 GALLON FUEL TANKS, THE HYBRID ALLEGEDLY SHOULD GET 41 MILES PER GALLON FOR CITY DRIVING, 38 MPG FOR HIGHWAY DRIVING AND A COMBINED 40 MPG. THIS SHOULD APPROXIMATELY PROVIDE A RANGE OF 580 MILES ON A TANK OF GAS. HOWEVER, MY RAV4 HYBRID CANNOT REACH THAT RANGE BECAUSE WHEN REFUELING, THE GAS PUMP NOZZLE AUTOMATICALLY SHUTS OFF BEFORE THE TANK IS CLOSE TO BEING FULL. ADDING 8 GALLONS OF GAS WHEN THE LOW FUEL LIGHT IS ILLUMINATED CAUSES THE FUEL NOZZLE TO SHUT OFF. TRYING TO ADD MORE FUEL ALLEGEDLY CAUSES AN OVERFLOW EVEN THOUGH THE TANK SHOULD HOLD 14.5 GALLONS TOTAL. WHEN I CHECKED WITH THE DEALER ABOUT THE ISSUE THEY DO NOT HAVE ANY FIX FOR THIS ISSUE AND THEY HAVE SAID TOYOTA ALREADY KNOWS ABOUT THE ISSUE. I GOT PISSED OFF BECAUSE BOTH THE DEALER AND TOYOTA KNOWS ABOUT THE ISSUE, BUT THEY HIDE THIS INFORMATION FROM ME WHILE SELLING THIS CAR. I GUESS THEY CANNOT ADVERTISE FUEL TANK CAPACITY AS 14.5 GAL, WHAT THEY ARE DOING IS UNETHICAL. I WISH I GET AN OPTION TO RETURN MY CAR AND GET MY MONEY BACK.
Electrical system, Apr 23, 2020
I HAVE OWNED THIS RAV 4 HYBRID FOR 4 MONTHS. I HAVE DRIVEN ONLY 2500 MILES SO FAR. I LIVE IN NEW ENGLAND AREA. RAV4 IS MADE IN CANADA. TWICE IN THE LAST 3 MONTHS I HAVE HAD A DEAD BATTERY AFTER LEAVING PARKED FOR 2-4 DAYS. BOTH TIMES NEED ASSISTANCE FROM A BATTERY CHARGER. HYBRID BATTERY SHOWS OVER HALF CHARGED. THE 12 VOLT BATTERY SEEMS TO BE THE ISSUE. THERE ARE NO AFTERMARKET ACCESSORIES. SMARTPHONE APP NOTIFIES ME IF THERE IS AN ISSUE WHEN PARKED. THIS ISSUE IS NOT ISOLATED. MANY COMPLAINTS ON RAV4 FORUMS.
Fuel/propulsion system, Apr 19, 2020
FUEL GAUGE DOES NOT REFLECT THE TRUE AMOUNT OF FUEL IN THE FUEL TANK. IT SEEMS TO BE SHOWING LESS FUEL FOR EXAMPLE THE RAV4 HYBRID HAS A CAPACITY OF 14.7 GALS OF FUEL. FILLING UP WHEN THE INDICATOR SHOWING ABOUT 18 MILES AND ABOUT 1/4 TANK. RE-FUELING ONLY 9.8 GALLONS WAS PUT INTO THE TANK. THE 2020 RAV4 HYBRID WILL ACHIEVE GOOD GAS MILEAGE AND AT 1/4 TANK SHOULD BE ABOUT 3.7 GAL. IN THIS CASE IT SHOULD HAVE 4.5 GALLONS. I WOULD ASSUME THAT A RESERVE WOULD BE 2 GALLONS WHICH WOULD GIVE ME 60+ MILES UNTIL COMPLETELY EMPTY. NOW IT IS BETTER TO HAVE MORE FUEL INSTEAD OF THE OPPOSITE OF LESS FUEL. BUT DEFINITELY THE 2020 RAV4 HYBRID HAS A FUEL INDICATOR ISSUE. WHICH FROM MY RESEARCH HAS THE SAME ISSUE STARTING FROM THE REDESIGNED 2019 RAV4. IT WOULD ALSO SEEM THAT TOYOTA HAS NOT BEEN INCLINED TO PROVIDE A FIX FOR THE ISSUE, SINCE THIS IS OCCURRING IN TWO MODEL YEARS. TOYOTA NEEDS TO ADDRESS THE ISSUE IN A TIMELY MANNER AND IN MY OPINION IT HAS NOT DONE FOR ITS CUSTOMERS. I ASK THE NHTSA TO INVESTIGATE THIS ISSUE TO PROVIDE REDRESS TO THE OWNERS OF THE RAV4 STARTING WITH THE REDESIGN 2019 MODEL YEAR. YOUTUBE HAS NUMEROUS COMPLAINTS FOR THIS ISSUE. I HAVE CONTACTED TOYOTA SUPPORT BY PHONE AND THEY SAY ARE AWARE OF THE ISSUE I REPORTED BUT HAVE NO TRUE FIX OR WHY IT IS OCCURRING. I PREVIOUSLY OWNED A 2017 RAV4 HYBRID AND THIS ISSUE WAS NOT REFLECTED IN THIS MODEL YEAR. WHEN FILLING AT ABOUT 1/4 TANK I WOULD BE PUMPING ABOUT 12-12.5 GALLONS. THANK YOU [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Other or unspecified, Mar 31, 2020
TOYOTA TELLS ME THAT THE LANE DEPARTURE SYSTEM (LDA) AND THE LANE TRACING SYSTEM (LTA) ARE INDEPENDENT BY DESIGN. THIS CREATES AN UNSAFE DRIVING ENVIRONMENT AND HAS THE POTENTIAL TO CAUSE ACCIDENTS. I HAVE ABOUT 4700 MILES ON MY CAR AND MANY MILES OF DRIVING WITH THE LDA & LTA ENGAGED. I HAD POSITIVE CONTROL OF THE STEERING WHEEL AT ALL TIMES IN THE INCIDENTS DESCRIBED BELOW. WHILE DRIVING DOWN THE ROAD THE LTA CONSTANTLY MAKES CORRECTIONS TO THE RELATIVE POSITION OF THE CAR IN THE TRAFFIC LANE. IT REGULARLY TRIES TO STEER YOU OUT OF YOUR LANE. USUALLY, WHEN THE LTA IS STEERING THE VEHICLE OUT OF THE LANE, THE LDA SIGNALS. THE LTA DOES NOT MAKE A CORRECTION DESPITE THE LDA SOUNDING. IF THE LTA/LDA COMMUNICATED, RATHER THAN BEING SEPARATE MODULES, THE LDA WOULD TELL THE LTA IT WAS ABOUT TO STEER THE CAR OUT OF THE LANE AND MAKE THE CORRECTION. INSTEAD, THE LTA STEERS THE CAR OUT OF THE LANE AND THE LDA TELLS YOU THAT YOU LEFT THE LANE OR WILL LEAVE THE LANE. WHEN I DROVE 40 PLUS MILES TO THE DEALER, I TOLD HIM THAT I FELT AS IF I HAD WRESTLED THE VEHICLE THE ENTIRE WAY. THE SERVICE MANAGER DROVE THE VEHICLE AND EXPERIENCED THE CONDITIONS I AM DESCRIBING. HE TOLD ME THAT TOYOTA TOLD HIM THE VEHICLE WAS FUNCTIONING AS DESIGNED. I ALSO CALLED TOYOTA USA AND WAS TOLD THE SYSTEMS ARE INDEPENDENT AND FUNCTIONING AS DESIGNED. I TOLD THE DEALER AND TOYOTA USA THAT THE SYSTEMS ARE A SAFETY HAZARD. AS AN INDEPENDENT SYSTEM THE LTA CREATES A HAZARDOUS DRIVING CONDITION. IT IS TRYING TO STEER YOU OUT OF YOUR LANE, AND IF YOU DON'T MAINTAIN STRONG PRESSURE ON THE STEERING WHEEL, YOU WILL LEAVE YOUR LANE. THAT IS ESPECIALLY TRUE IF YOU IF DRIVE BY AN EXIT LANE. ON AN EXIT LANE TO THE RIGHT, EVEN THOUGH THERE IS A LANE MARKING TO THE LEFT OF THE VEHICLE, IT MAKE A SHARP PULL TOWARD THE RIGHT,
Steering, Mar 31, 2020
I AM WRITING THIS LETTER REQUESTING YOUR ASSISTANCE IN RESOLVING A CONTINUING PROBLEM I HAVE EXPERIENCED REGARDING MY RECENTLY PURCHASED 2020 TOYOTA RAV 4. IT SEEMS MY CAR CANNOT STAY IN THE DRIVING LANE, EVEN FOR A SHORT DISTANCE, WITHOUT MY HAVING TO CONSTANTLY ADJUST THE STEERING. I HAVE TAKEN MY CAR FOUR TIMES TO AUTHORIZED TOYOTA REPAIR SHOPS, BUT EACH TIME THEY WERE UNABLE TO CORRECT THIS PROBLEM. IN FACT, I WAS TOLD THAT THERE IS NOTHING WRONG WITH MY CAR, AND THIS IS HOW A TOYOTA RAV PERFORMS. I ALSO HAD A TIRE ALIGNMENT, THINKING THIS WAS THE PROBLEM, BUT TO NO AVAIL. GERMAINE TOYOTA ALLOWED ME TO TEST DRIVE A SIMILAR CAR, AND I NOTED IT STILL NEEDED CONTINUAL ATTENTION, BUT NOT AS MUCH AS MY CAR. I BELIEVE THIS TO BE A DANGEROUS DEFECT IN THE CAR AND MAY LEAD TO MANY UNNECESSARY ACCIDENTS. PLEASE LET ME KNOW IF YOU WILL BE OF ASSISTANCE TO ME AND OTHERS WHO MAY BE IN THE SAME SITUATION. I ANXIOUSLY AWAIT HEARING FROM YOU.
Fuel/propulsion system, Mar 23, 2020
WITH FUEL GAUGE ON EMPTY AND DISTANCE TO EMPTY (DTE) SHOWING LESS THAN 20 MILES LEFT, AM ONLY ABLE TO FILL WITH 10-10.5 GALS OF FUEL IN A 14.5 GAL TANK.
Electrical system, Mar 15, 2020
THIS CAR IS NEW 800 MILES TOTALLY DEAD BATTERY.PARKED IN DRIVEWAY OVER NIGHT. TOW SERVICE TOOLS US WAS THE SECOND NEW RAV4 WITH A DEAD BATTERY TODAY.
Fuel/propulsion system, Mar 9, 2020
ATTEMPTED TO FILL THE FUEL TANK ON 2020 RAV4 HYBRID WHICH REFLECTED THAT IS WAS BELOW 1/4 FULL, BUT WAS ONLY ABLE TO PUT IN 7 GAL WHICH OBVIOUSLY DID NOT REFLECT A FULL TANK (14.5GAL)
Fuel/propulsion system, Mar 9, 2020
THE FUEL TANK DOES NOT FILL TO ITS ADVERTISED CAPACITY OF 14.5 GALLONS. I GET ONLY ABOUT 10 GALLONS UNTIL IT STOPS.
Fuel/propulsion system, Mar 6, 2020
I CANNOT FILL THE TANK FULL. I HAVE TRIED SEVERAL GAS STATION PUMPS AND FILLING SLOWLY AFTER THE PUMP CLICKS OFF. WITH TIME AND EFFORT, I CAN GET ANOTHER 2 GALLONS IN, BUT THE RANGE IS LESS THAN ADVERTISED. THIS HAS OCCURRED WITH EVERY FILL SINCE I PURCHASED THE VEHICLE. I INVESTIGATED ON-LINE AND WITH MY SERVICE DEPT AND SAW OTHERS ARE HAVING THE SAME ISSUE. I ALSO SAW A CLASS ACTION SUIT. I FILED A COMPLAINT WITH TOYOTA AS WELL.
Fuel/propulsion system, Mar 4, 2020
THE FUEL TANK ACCEPTS BETWEEN 9.5 AND 10 GALLONS TOTAL FOR A REFILL, EVEN WHEN IT HAS THE LOW FUEL LIGHT LIT. AFTER ADDING 9.5 GALLONS TO AN EMPTY TANK, THE FUEL GAUGE SHOWS FULL. THE TANK SPECS CLAIM A 14.5 GALLON TANK. THE VEHICLE ESTIMATES THE DISTANCE YOU CAN TRAVEL APPARENTLY ASSUMING A 14.5 GALLON TANK. RELYING ON THE ESTIMATED DISTANCE YOU CAN DRIVE IS NOT A GOOD IDEA, YOU WILL END UP STRANDED. THE FUEL TANK NOT ACCEPTING A FULL 14.5 GALLONS IS A PROBLEM. THE SAFETY ISSUE COMES IN WHEN THE "DISTANCE TO EMPTY" IS SIGNIFICANTLY MISREPRESENTED, BEING OFF BY AS MUCH AS 140MILES RIGHT AFTER FILLING THE TANK AND DROPPING FASTER THAN WOULD MAKE SENSE GIVEN THE PROMINENTLY REPORTED MPG VALUE ON THE SCREEN.