2001 Volkswagen Jetta
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 677 owner complaints filed for this model year. This is the 4th highest complaint count among 26 Jetta model years with reports.
Of the 2001 reports, 41 involved a crash and 12 involved a fire. 51 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Engine and engine cooling, engineMar 7, 2014
The Gates Corporation (Gates) is recalling certain aftermarket Tru-Flow Water Pumps, part number TFW 41127, sold at certain NAPA Auto Parts and/or installed by automotive service technicians after November 1, 2013 (and manufactured August 2013 through October 2013) that have a black-colored pulley/sprocket or do not have 'US9377' stamped on the water pump housing. These service replacement parts were sold for use in model year 1999-2005 Audi A4, 2000-2006 Audi TT, 1998-2005 Volkswagen Beetle, 1999-2006 Golf, 1999-2008 and 2011-2013 Volkswagen Jetta, and 2000-2005 Volkswagen Passat. In the affected water pumps, the pulley or sprocket that turns the timing belt may develop microfractures causing the timing belt to fail.
A failure of the timing belt may cause the engine to shut down, potentially increasing the risk of a vehicle crash.
Gates will notify owners, and dealers will replace the water pump, free of charge. The recall began during May 2014. Owners may contact The Gates Corporation at 1-303-744-1911.
Campaign 14E007000 on NHTSA.gov
Exterior lighting, brake lights, switchFeb 20, 2007
ON CERTAIN PASSENGER, WAGON, AND CONVERTIBLE VEHICLES EQUIPPED WITH OR WITHOUT CRUISE CONTROL, A BRAKE LIGHT SWITCH MAY MALFUNCTION IF IT WAS INSTALLED INCORRECTLY.
THE BRAKE LIGHTS COULD BECOME INOPERATIVE, OR REMAIN ON. FAILURE TO PROVIDE THE PROPER SIGNAL WHEN BRAKING COULD LEAD TO A CRASH WITHOUT WARNING.
DEALERS WILL INSTALL THE NEWLY DESIGNED BRAKE LIGHT SWITCH FREE OF CHARGE. THE RECALL BEGAN ON APRIL 27, 2007, AND WILL BE CONDUCTED IN SEVERAL STAGGERED MAILINGS THROUGH SEPTEMBER 21, 2007. VEHICLES WITHIN THE MAKE, MODEL, AND MODEL YEAR OF THIS POPULATION MAY BE INVOLVED IN EITHER THIS RECALL OR 06V-183, BUT NOT BOTH. THE REMEDY IS THE SAME FOR EACH RECALL. VOLKSWAGEN DEALERS WILL APPLY THE REMEDY BASED ON THE VIN NUMBER OF THE VEHICLE. OWNERS MAY CONTACT VW AT 1-800-822-8987.
Campaign 07V063000 on NHTSA.gov
Exterior lighting, brake lights, switchMay 24, 2006
ON CERTAIN PASSENGER VEHICLES EQUIPPED WITH AUTOMATIC OR MANUAL TRANSMISSIONS AND CRUISE CONTROLS, A BRAKE LIGHT SWITCH ON THESE VEHICLES MAY MALFUNCTION IF IT WAS INSTALLED INCORRECTLY DURING SAFETY RECALLS 03V-265 OR 04V-096.
THE BRAKE LIGHTS COULD BECOME INOPERATIVE, OR REMAIN ON. FAILURE TO PROVIDE THE PROPER SIGNAL WHEN BRAKING COULD LEAD TO A CRASH WITHOUT WARNING.
DEALERS WILL INSTALL THE NEWLY DESIGNED BRAKE LIGHT SWITCH FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 27, 2006. VEHICLES WITHIN THE MAKE, MODEL, AND MODEL YEAR OF THIS POPULATION MAY BE INVOLVED IN EITHER THIS RECALL OR 06V-183, BUT NOT BOTH. THE REMEDY IS THE SAME FOR EACH RECALL. VOLKSWAGEN DEALERS WILL APPLY THE REMEDY BASED ON THE VIN NUMBER OF THE VEHICLE. OWNERS MAY CONTACT VW AT 1-800-822-8987.
Campaign 06V183000 on NHTSA.gov
Exterior lighting, hazard flashing warning lights, switchDec 16, 2004
ON CERTAIN PASSENGER VEHICLES, THE HAZARD SWITCH AND FLASHER SYSTEM FUNCTION MAY DEGRADE OVER TIME BECAUSE OF DISTORTION AND MATERIAL TRANSFER OF THE CONTACTS OF CERTAIN HAZARD SWITCH RELAYS WHICH OCCURS DUE TO SUBSTANTIALLY INCREASED ELECTRICAL CURRENT LOAD FROM HIGHER WATTAGE TURN SIGNAL BULBS.
THIS MAY RESULT IN INTERMITTENT OR INOPERATIVE TURN SIGNAL AND HAZARD FLASHER FUNCTION.
DEALERS WILL REPLACE THE HAZARD FLASHER SWITCH/RELAY KIT. THE RECALL BEGAN ON MARCH 31, 2005. OWNERS SHOULD CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 04V584000 on NHTSA.gov
Exterior lighting, brake lights, switchFeb 20, 2004
ON CERTAIN PASSENGER VEHICLES, A BRAKE LIGHT SWITCH ON THESE VEHICLES MAY MALFUNCTION.
IF THIS HAPPENS, THE BRAKE LIGHTS COULD BECOME INOPERATIVE, OR COME ON AND STAY ON, EVEN THOUGH THE VEHICLE IS PARKED.
THIS RECALL HAS BEEN SUPERCEDED BY 06V-183. OWNERS WHO HAVE HAD A REMEDY PERFORMED UNDER THIS RECALL SHOULD RETURN TO THEIR DEALER FOR THE REDESIGNED REMEDY. OWNERS SHOULD CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 04V096000 on NHTSA.gov
Equipment, other, owners/service/other manualSep 12, 2002
CERTAIN PASSENGER VEHICLES FAIL TO COMPLY WITH REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 225, "CHILD RESTRAINT ANCHORAGE SYSTEMS." CHILD SEAT ANCHORAGES INSTALLED IN THE VEHICLE'S REAR SEATS MUST BE IDENTIFIED BY MARKINGS, AND THEIR LOCATION AND USE BE DESCRIBED IN THE OWNER'S MANUAL.
THESE VEHICLES WERE NOT MARKED OR DESCRIBED AS REQUIRED BY THE STANDARD.
OWNERS WILL BE PROVIDED WITH A SUPPLEMENT FOR THE OWNER'S MANUAL AND ALSO ONE SET OF FOUR GUIDANCE FIXTURES INTENDED TO USE IN CONJUNCTION WITH CHILD SEATS EQUIPPED WITH RIGID OR SEMI-RIGID LOWER ANCHORAGE ATTACHMENTS. ALSO ENCLOSED WILL BE FOUR DECALS TOGETHER WITH INSTALLATION INSTRUCTIONS AND A TEMPLATE FOR ATTACHING THE DECALS TO THE LOWER SEAT BACKS. OWNER NOTIFICATION IS EXPECTED TO BEGIN SEPTEMBER 15, 2002. OWNERS SHOULD CONTACT VWOA AT 1-800-822-8987.
Campaign 02V244000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipJan 31, 2002
ON SOME PASSENGER VEHICLES, SHORT CIRCUITS CAN OCCUR WITHIN THE ELECTRONIC CONTROL UNIT OF THE ANTI-LOCK BRAKING SYSTEM (ABS).
THIS CAN RESULT IN A FIRE.
DEALERS WILL REPLACE THE ABS CONTROL UNIT. OWNER NOTIFICATION BEGAN MARCH 8, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 02V031000 on NHTSA.gov
Representative owner complaints
677 reports, newest first.
Electrical system, Visibility, Seats, May 23, 2003
I AM NOT SATISFIED WITH MY 2001 JETTA. ONE WEEK AFTER I PURCHASED THE CAR IN AUG 2001 THE PASSENGER AND DRIVER SIDE SEATS STARTED TO MOVE EVERYTIME I STEPPED ON THE BRAKE. I TOOK IT TO THE DEALERSHIP AND THEY SAID NOTHING WAS WRONG. A FEW MONTHS LATER I NOTICED THAT FLOOR PADDING ON THE BACK SEAT AREA (BOTH SIDES) STARTED BULGING. THE DEALERSHIP INDICATED THAT IS NORMAL FOR ALL 2001 JETTAS. I HAVE SEVERAL FRIENDS WHO DRIVES VW AND THEY NEVER HAD THE SAME PROBLEM WITH THEIR FLOOR PADDINGS. A FEW MONTHS LATER, THE WINDOW ON THE DRIVER SIDE BROKE. ALL IN ALL MY DRIVER SIDE AND PASSENGER SIDE WINDOWS HAVE MALFUNCTIONED 5 TIMES. IN ADDITION TO ALL THESE PROBLEMS, THE TEMP GAUGE ALSO MALFUNCTIONED. THE TEMPERATURE GAUGE WOULD MOVE FROM EXTREMENME HEAT TEMP TOCOLD TEM AND VICE VERSA. WHAT UPSET ME IS THAT THERE ARE TWO CURRENT RECALLS FOR 2001 JETTAS AND I HAVENT HEARD FROM VW. I WASN'T EVEN INFORMED ABOUT THE WINDOW REGULATOR PROBLEM.
Latches/locks/linkages, May 22, 2003
THE LOCK ON THE DRIVER SIDE DOOR DID NOT LOCK WITH THE KEY OR THE AUTOMATIC LOCKING SYSTEM. THE CONSUMER HAD TO LOCK THE VEHICLE ON THE PASSENGER SIDE. *JB
Service brakes, Hydraulic, Power train, May 22, 2003
THE GEAR WAS HARD TO SHIFT OUT OF PARK AND THE BRAKE SENSOR NEEDED TO BE REPLACED. *JB
Vehicle speed control, May 22, 2003
WHEN PULLING OUT INTO TRAFFIC THE CAR WILL NOT ACCELERATE, THEN SUDDENLY STARTS TO ACCELERATE. THE CAR STUTTERS BEFORE TAKING OFF THIS HAS CAUSED MY WIFE TO ALMOST GET INTO NUMEROUS ACCIDENTS. WE HAVE TAKEN IT DOWN TO THE DEALERSHIP NUMEROUS TIMES, THE FIRST TIME THEY SAID IT WAS A CLOGGED VALVE AND THEY WOULD ORDER IT AND CALL ME BACK WHEN IT WAS IN STOCK. WHEN I CALLED THEM 2 MONTHS LATER THEY SAID WE CAN SCHEDULE AN APPOINTMENT THE PART SHOULD BE IN STOCK, BUT THEY DON'T KNOW WHAT PART IT WAS EXACTLY SINCE IT WAS NOT LISTED ON THE WORK ORDER. WHEN I TOOK IT BACK THEY SAID THERE WAS A SERVICE BULLETIN THAT STATED WHEN THE BRAKE IS DEPRESSED AND RELEASED THE CAR WILL HESITATE BEFORE GOING BECAUSE THE CAR STILL THINKS THE BRAKE IS ON, BUT THEY COULD NOT REPRODUCE THIS OR ANY OTHER PROBLEM ON OUR CAR. WE HAVE ALSO HAD PROBLEMS WITH THE STEERING WHEEL CONTROLS, AFTER TAKING THE CAR TO THE DEALERSHIP 5 TIMES THEY FINALLY "CHECKED" THE CONTROLS AND FOUND SOMETHING WRONG. *NLM
Air bags, May 16, 2003
WHILE DRIVING DOWN A RESIDENTIAL STREET, AT APPROXIMATELY 25-30 MPH, BOTH THE DRIVER AND PASSENGER SIDE CURTAIN AIRBAGS DEPLOYED FOR ABSOLUTELY NO REASON. THERE WERE NO HOLES OR BUMPS IN THE ROAD AND THE WEATHER CONDITIONS WERE GOOD. APPROXIMATELY 7-10 MINUTES PREVIOUS TO THIS, WHILE ON THE FREEWAY, THE INSIDE LIGHT TURNED ON AND OFF, THE DOOR LOCKS WERE GOING UP AND DOWN AND THE CONTROL PANEL WENT BERSERK. IT STOPPED AS SUDDENLY AS IT STARTED. THIS HAD HAPPENED ONE TIME BEFORE AND THE DEALER WAS UNABLE TO DUPLICATE THE PROBLEM. *NLM
Air bags, May 8, 2003
I OWN A 2001 VW JETTA WOLFSBURG ADDITION. WHILE PULLING INTO TRAFFIC FROM A STOP, I RAN INTO A POTHOLE (THE SIZE OF A MODERATE SPEED BUMP), WHICH IN TURN DEPLOYED THE PASSENGER CURTAIN AND SIDE AIRBAGS IN THE JETTA. I WAS NOT GOING MORE THAN 5 - 10 MPH, AND THERE IS NO DAMAGE TO THE CAR OR THE TIRES ASIDE FROM THAT PRODUCED BY THE AIRBAG DEPLOYMENT. (THE DEALERSHIP TRIED TO SAY THAT A BUBBLE, WHICH HAD DEVELOPED ON THE SIDEWALL OF ONE OF THE TIRES, SOME TIME AGO, WAS A RESULT OF THE IMPACT. I INFORMED THEM THAT THIS WAS ONE OF THE REASONS I HAD SCHEDULED A SERVICE APPT. FOR THE FOLLOWING MONDAY, A WEEK PRIOR TO THE ENTIRE AIRBAG INCIDENT) I CONTACTED THE NEAREST DEALER, WHO IN TURN STATED THEY WOULD CONTACT THE REGIONAL MANAGER. THEIR RESPONSE TO THIS WAS THAT "SINCE THE SENSOR INDICATED AN IMPACT, THERE WOULD BE NO ASSISTANCE FROM VW IN THE REPAIR OF THE DAMAGE CAUSED", AND THAT I SHOULD CONTACT MY INSURANCE COMPANY. I THEN CONTACTED THEIR CUSTOMER SERVICE HOTLINE, AND WAS GIVEN THE SAME ANSWER. *NLM
Service brakes, Hydraulic, Electrical system, May 7, 2003
MY 2001 VW JETTA JUST ROLLED 30000 ON THE ODOMETER. I HAVE HEARD THAT THERE ARE PROBLEMS WITH THE BRAKE PADS ON THE REAR OF THE CAR. I HAD TO PAY $350 TO GET THE PADS REPLACED AND GET THE ROTORS REFINISHED. I DON'T DRIVE THE CAR UNUSUALLY HARD AND DID NOT EXPECT THE BRAKES TO GO SO QUICKLY. ALSO, THIS PAST WINTER, ALL OF THE SPARK PLUGS WERE SHOT. THIS NOT SURPRISINGLY OCCURRED RIGHT AFTER THE WARRANTY EXPIRED. I HAVE HAD NUMEROUS LITTLE PROBLEMS WITH THE CAR SINCE I BOUGHT IT. I AM LEANING TOWARD NEVER LOOKING TO PURCHASE A VOLKSWAGEN AGAIN. *JB
Other or unspecified, May 1, 2003
I PURCHASED A NEW 2001 TDI JETTA. I HAVE HAD THREE MASS AIR SENSORS REPLACED, TWO OF WHICH WERE COVERED UNDER MY EXTENDED WARRENTY AT APPROXIMATELY 37,000 MILES, THIS LAST ONE WAS NOT. VW REFUSED TO ASSIST WITH THE REPAIR. ALSO, A DEALER PREVIOUSLY TOLD ME BACK IN AUGUST 2002 THAT I NEEDED $700.00 WORTH OF GLOW PLUG SENSORS AND GLOW PLUGS. I HAD THEM REPLACE THE SENSOR FOR $400.00. THEY DID NOT HAVE THE GLOW PLUGS IN STOCK. INCIDENTLY MY CAR STARTED EVERY TIME THIS WINTER IN THE FREEZING COLD. IT TURNS OUT THAT THEY WERE NOT BAD AFTER ALL AND THAT I NEEDED A GLOW PLUG HARNESS FOR $118.00., WHICH I FOUND OUT LAST WEEK WHEN IT BROKE DOWN ON ME AGAIN. IF I HAD REPLACED THE PLUGS I WOULD HAVE WASTED ANOTHER $300.00. LAST WEEK MY CAR DISPLAYED THE SAME SYMPTOMS AS IT DID WHEN MY MASS AIR SENSOR FAILED THE FIRST TWO TIMES. I TOOK IT TO THE FIRST DEALER THAT I COULD GET IN TO AND THEY TOLD ME NEEDED TO CLEAN MY INTAKE MAINFOLD, REPLACE THE FUEL FILTER, AIR FILTER, GLOW PLUG HARNESS AND MASS AIR SENSOR FOR $1200.00. I UNDERSTAND THAT THEY HAVE TO VW HAS TO REPLACE GREATER THAN 50% OF THEIR MASS AIR SENSORS. WHY ARE THEY NOT RECALLED. I DRIVE 100 MILES TO WORK EACH WAY AND THIS CAR HAS BEEN AN EXPENSIVE LET DOWN. I HAVE NO FAITH IN THE VW COMPANY AND ONCE THEY GET YOUR MONEY THEY DO NOT SEEM TO CARE AT ALL. THE CAR IS UNSAFE. I WILL CONTINUE TO PURSUE THEM UNTIL I GET SOME RESOLUTION.
Engine and engine cooling, Apr 27, 2003
TO WHOM IT MAY CONCERN, WHEN "FLOORING" MY 2001 VW JETTA GLS 1.8T AS TO MERGE ON THE HIGHWAY, APPROX. 50% OF THE TIME I EXPERIENCE LOSS OF POWER. THE ENGINE AND TURBO SEEM TO STALL OUT UNTIL I LET OFF THE GAS AND REAPPLY. DUE TO THE SPORADIC NATURE OF THIS, THE DEALER CAN NOT RECREATE. I BELIEVE THIS TO BE VERY DANGEROUS, WHEN MERGING ON A FREEWAY I EXPECT MY CAR TO PROVIDE CONTINUOUS ACCELERATION, NOT TO STALL OUT. GIVEN THE NATURE OF HONOLULU'S FREEWAY, IT IS MOST IMPORTANT TO HAVE FULL POWER DUE TO THE SHORTNESS OF THE ON RAMPS. I HAVE ALWAYS USED PREMIUM GAS AS REQUIRED BY VW, AND HAD THE FUEL INJECTORS CLEANED BY A NATIONALLY RECOGNIZED AUTO SERVICE CHAIN, TO MAKE SURE I DID NOT HAVE ANY "BAD GAS" DEPOSITS. THIS STILL HAS NOT FIXED THE PROBLEM. I WOULD APPRECIATE ANY ADVICE OR ASSISTANCE YOU CAN OFFER IN THIS MATTER. RESPECTFULLY, JORDAN D. O'HEARN CTO1 USN. *NLM
Air bags, Apr 26, 2003
ON MARCH 12TH DRIVING AT APPROXIMATELY 5 MILES AN HOUR MAKING A RIGHT HAND TURN THE PASSENGER SIDE CURTAIN AIR BAG AND SEAT BAG DEPLOYED FOR NO REASON. DEALER SAID THAT THE 'COMPUTER' INDICATED THAT THERE WAS IMPACT AT SOME POINT AND WARRANTY WOULD NOT COVER. THE ONLY INCIDENT THAT CAR HAS HAD WAS A DENT LAST JANUARY WHEN WE HIT A STREET BUMPER WHICH CAUSED A DENT ON THE DRIVERS SIDE BACK DOOR --VERY BOTTOM. ANYONE CAN TELL THAT DENT HAD BEEN THERE QUITE A WHILE. FURTHERMORE, A DENT THERE SHOULD NOT HAVE CAUSE THE PASSENGER CURTAIN TO DEPLOY. INSURANCE WILL NOT PAY BECAUSE THEY SAY IT WASN'T AN ACCIDENT AND THEY ARE RIGHT. VW SAYS THEY STAND BY THEIR COMPUTER AND WON'T REPAIR. HELP PLEASE. *NLM
Engine and engine cooling, Air bags, Apr 11, 2003
MY CAR WHICH WAS PURCHASED BRAND NEW IN JULY 2001 HAS BEEN TO THE REPAIR SHOP 13 TIMES. I PURCHASED A 2001 VOLKSWAGEN JETTA. THE ONGOING PROBLEM IS THAT THE CAR IS LOSING POWER WHILE ACCELERATING. VOLKSWAGEN DOESN'T WANT TO ACKNOWLEDGE THE DEFECT OF THEIR OWN PRODUCT. I WAS TOLD TWO THINGS WHICH DOESN'T MAKE SENSE TO ME. FIRST, I WAS TOLD MY ENGINE IS NOT APART OF THE RECALL FOR THOSE OTHER VW CARS THAT ARE LOSING POWER. SECOND, A VW REPRESENTATIVE TOLD ME IT WAS MY EXTRA CAR MATS THAT IS PROBABLY CAUSING THE PROBLEM. I THINK VOLKSWAGEN IS JUST IGNORING THIS SERIOUS PROBLEM. IF MY CAR SLOWS DOWN ON ME WHENEVER IT WANTS AND I DIE AS A RESULT OF THEIR DEFECT PRODUCT THAT THEY DON'T WANT TO RECOGNIZE, IT IS TRULY GOING TO BE A SERIOUS PROBLEM. THE CAR HAD PROBLEMS WITH THE ENGINE, AIRBAGS, MALFUNCTIONED SENSOR, CLOCK SPRING, HARNESS, AND NOW IT IS LOSING POWER. ALTHOUGH THIS CAR HAS HAD NUMEROUS PROBLEMS, THIS IS THE MOST SERIOUS PROBLEM THAT I WOULD LIKE O BE RECTIFIED. VOLKSWAGEN SERVICE DEPARTMENT CHANGED THE COMPUTER AND TOLD ME THIS WILL DEFINITELY SOLVE THE PROBLEM. OBVIOUSLY IT DID NOT SOLVE THE PROBLEM. SINCE THE COMPUTER WAS CHANGED IN SEPT. 2002 THE CAR LOST POWER 3 TIMES SINCE THEN.*JB
Service brakes, Hydraulic, Engine and engine cooling, Equipment, Apr 5, 2003
BACK BRAKES AND ROTORS HAD TO BE REPLACED ON MY 2001 JETTA GLX V6 WHICH WAS PURCHASED 08/01. I ONLY HAD 23,000 MILES ON THE CAR! AT MY 20,000 MILE SERVICE NO PROBLEMS WERE MENTIONED. MY CHECK ENGINE LIGHT CAME ON TOO. I HAD TO HAVE MY O2 SENSOR REPLACED UNDER WARRANTY. THE WARRANTY DID NOT COVER THE BRAKES. I DO NOT RIDE THE BRAKES. 1 MONTH AFTER I BOUGHT THE CAR I NOTICED THAT WHEN I START IT IN THE MORNING IT MAKES A SOUND LIKE AND OLD JUNKY CAR WOULD. I HAD IT TO THE DEALER TWICE FOR THIS AND THEY SAID ITS NOTHING AND THAT'S THE WAY A V6 SOUNDS! IT ONLY DOES IT ON THE FIRST START OF THE DAY. I AM AFRAID IT WILL END UP BEING SOME VERY EXPENSIVE PROBLEM IN THE FUTURE. 9 MONTHS AFTER I HAD THE CAR THE ARM REST CAME APART AND HAD TO BE FIXED UNDER WARRANTY. I WILL NEVER BUY ANOTHER VOLKSWAGEN AGAIN AND I WOULD NOT RECOMMEND THEM TO MY FRIENDS WHO ARE MD'S AND RN'S AND CAN AFFORD NICE CARS. *JB
Air bags, Apr 2, 2003
THE PASSENGER'S SIDE AIR BAG DEPLOYED WITHOUT IMPACT. *JB.....*AK
Electrical system, Apr 1, 2003
DEAR SIRS: COMPLAINT AGAINST: VOLKSWAGEN (VW) OF AMERICA, ROCHESTER HILLS, MI BURLINGTON VW (BVW) AND ENTERPRISE CAR RENTAL (ECR), BOTH IN BURLINGTON, NJ. "IN ORDER TO MINIMIZE INCONVENIENCE TO CUSTOMERS DURING REPAIR, (VW) WILL OFFER ALTERNATIVE TRANSPORTATION AT NO COST." - FROM VW WEBSITE, IGNITION COIL PROBLEM. I OWN A 2001 VW JETTA WOLFSBERG T1.8. PURCHASED: 8/23/01. CURRENT MILEAGE: 17,200. WARRANTY: UNTIL 8/23/03. ON 3/1/03, THE 2ND ENGINE MALFUNCTION OCCURRED. ONE IGNITION COIL MALFUNCTIONED & THE CAR WAS TOWED TO VW. WHEN A NEW COIL BECAME AVAILABLE, CAR WAS REPAIRED ON 3/11/03. VW ALLOWANCE FOR RENTAL CARS IS $25/DAY. I COULDN'T FIND A RENTAL AT THIS PRICE. BVW HAS ARRANGEMENTS W/ ECR (OPEN M-F) NEXT DOOR ON RT. 130 -- VW CUSTOMERS CAN GET A CAR FOR $25/DAY. THOUGHT I HAD INSURANCE THROUGH MY CREDIT CARD, SO I TURNED DOWN LOSS DAMAGE WAIVER ($13/DAY). ECR FOUND DAMAGE ON CAR. I AM UNCERTAIN HOW OR WHEN DAMAGE OCCURRED. I TOLD THEM I WOULD CALL MY CREDIT CARD COMPANY, AND WAS TOLD THEY WOULDN'T COVER ME -- I DIDN'T PAY FOR THE RENTAL. WHY WASN'T THIS MADE CLEAR AT THE TIME OF RENTAL BY BVW OR ECR? I CONTACTED VW TO ASK THEM WHY THEY DON'T NOTIFY THEIR CUSTOMERS OF THIS PITFALL, AND THEY SAID THEY SHOULD NOT HAVE TO -- VW CUSTOMER CARE # 30127362. I HAVE $500 DEDUCTIBLE ON MY INSURANCE, COST OF DAMAGES TO RENTAL $548.90, INCLUDES LOSS OF USE. I WILL PAY ECR IN GOOD FAITH. ONLY ONE COIL (OF 4) REPLACED 3/11/03. ANOTHER ONE WILL LIKELY MALFUNCTION, LEAVING ME STRANDED AT ANY TIME. BECAUSE I HAD INSUFFICIENT INSURANCE, I PAID $548.90 THIS TIME. WHAT WILL I PAY NEXT TIME? WHAT ARE MY RIGHTS IN DEALING WITH VOLKSWAGEN? IF PARTS WERE READILY AVAILABLE ON MY CAR, WHICH IS UNDER WARRANTY, I WOULD NOT HAVE HAD TO WAIT TEN DAYS FOR CAR REPAIRS. ALL FOUR IGNITION COILS SHOULD HAVE BEEN REPLACED AT ONE TIME FOR MY SAFETY. RIGHT NOW I HAVE A NEW CAR THAT IS UNRELIABLE. *JB
Electrical system, Apr 1, 2003
THE AC/HEAT TEMPERATURE CONTROL PANEL NO LONGER ILLUMINATES. *JB
Electrical system, Mar 19, 2003
THE COIL PACK FAILED ON THE VEHICLE, THE MANUFACTURER INFORMED CONSUMER ONLY THE DEFECTIVE COILS WOULD BE REPLACED. *JB
Electrical system, Mar 17, 2003
ON SEVERAL OCCASIONS, WHILE DRIVING, THE CHECK ENGINE SOON LIGHT CAME ON, THE VEHICLE STARTED TO SHAKE AND THE VEHICLE HAD NO POWER. TWO OF THE FOUR IGNITION COILS HAD FAILED AND WERE REPLACED. CONSUMER FELT IT WOULD HAVE BEEN MORE COST EFFECTIVE IF ALL FOUR IGNITION COILS WERE REPLACED. HOWEVER DEALERSHIP CLAIMED THAT WAS AGAINST COMPANY POLICY. *TT *NLM
Service brakes, Hydraulic, Mar 14, 2003
VOLKSWAGEN OF AMERICA KNOWS ABOUT A BRAKE PROBLEM WITH 2001 JETTA'S. THEY ARE SOFT BRAKE PADS, WEARING OUT BEFORE IT'S TIME WITH NO INDICATION WHAT SO EVER. THE BRAKES GRIND INTO THE ROTORS, WHICH NEED TO BE REPLACED. VW HAS REPLACED BOTH PADS AND BRAKES WITH SOME CUSTOMERS (OUTSIDE OF THE WARRANTY PROBLEM) BUT CONTINUES TO DENY IT IN OTHERS - SUCH AS MYSELF. *JB
Engine and engine cooling, Mar 13, 2003
THE VEHICLE VIBRATED AND THEN STALLED.*JB
Visibility, Feb 27, 2003
FRONT RIGHT WINDOW JUST FELL TO THE BOTTOM OF THE DOOR AFTER A POP SOUND. THIS IS A POWER WINDOW SYSTEM. *JB
Air bags, Feb 14, 2003
CONSUMER WANTED TO KNOW WHAT THE FOLLOW UP WAS FOR THIS VEHICLE REGARDING THE DEFFECTIVE AIRBAGS. *JG *JB
Fuel system, Diesel, Feb 5, 2003
TWICE, VEHICLE HAS STALLED ALMOST CAUSING COLLISION. PH
Exterior lighting, Feb 5, 2003
THE CRUISE/BRAKE LIGHT SWITCH MALFUNCTIONED WHICH CAUSED THE CHECK ENGINE LIGHT TO ILLUMINATE. *NLM
Seat belts, Feb 3, 2003, crash
DURING AN ACCIDENT, THE FRONT SEAT BELTS DID NOT LATCH PROPERLY CAUSING INJURIES. DEALER HAS BEEN NOTIFIED. PH
Electrical system, Feb 1, 2003
THIS IS TO LODGE A COMPLAINT AGAINST VW...AM FORCED TO DRIVE MY 2001 JETTA DESPITE THE FACT THAT MY IGNITION COILS COULD FAIL AT ANY TIME...ALTHOUGH IT APPEARS VW DOESN'T WANT TO ADMIT IT, THIS IS CLEARLY A SAFETY ISSUE..THESE CARS SHOULD BE RECALLED. TS