2002 Volkswagen Jetta
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 711 owner complaints filed for this model year. This is the 3rd highest complaint count among 26 Jetta model years with reports.
Of the 2002 reports, 32 involved a crash and 71 involved a fire. 75 people were injured and 10 people died.
What owners report most often
Recalls and investigations
Engine and engine cooling, engineMar 7, 2014
The Gates Corporation (Gates) is recalling certain aftermarket Tru-Flow Water Pumps, part number TFW 41127, sold at certain NAPA Auto Parts and/or installed by automotive service technicians after November 1, 2013 (and manufactured August 2013 through October 2013) that have a black-colored pulley/sprocket or do not have 'US9377' stamped on the water pump housing. These service replacement parts were sold for use in model year 1999-2005 Audi A4, 2000-2006 Audi TT, 1998-2005 Volkswagen Beetle, 1999-2006 Golf, 1999-2008 and 2011-2013 Volkswagen Jetta, and 2000-2005 Volkswagen Passat. In the affected water pumps, the pulley or sprocket that turns the timing belt may develop microfractures causing the timing belt to fail.
A failure of the timing belt may cause the engine to shut down, potentially increasing the risk of a vehicle crash.
Gates will notify owners, and dealers will replace the water pump, free of charge. The recall began during May 2014. Owners may contact The Gates Corporation at 1-303-744-1911.
Campaign 14E007000 on NHTSA.gov
Service brakes, hydraulic, foundation components, master cylinderMar 29, 2007
CERTAIN CARDONE MASTER CYLINDERS WITH PART NUMBERS 10-2925, 10-2987, 10-2987MZA, 10-3083, 11-3015, 11-3042, 11-3044, 11-3045, 11-3047, 11-3064, AND 11-3156, AND WITH DATE CODES LOWER THAN DCA7078 SOLD AS REPLACEMENT EQUIPMENT FOR USE ON THE VEHICLES LISTED ABOVE. THE SEAL ON MASTER CYLINDER CAN FAIL AND LEAK BRAKE FLUID.
LOSS OF BRAKE FLUID CAN RESULT IN POOR BRAKING PERFORMANCE, POSSIBLY RESULTING IN A VEHICLE CRASH.
CARDONE WILL NOTIFY OWNERS AND OFFER TO REPURCHASE ANY DEFECTIVE MASTER CYLINDERS. THE RECALL BEGAN DURING APRIL 2007. OWNERS CAN CONTACT CARDONE AT 1-800-777-4780.
Campaign 07E023000 on NHTSA.gov
Exterior lighting, brake lights, switchFeb 20, 2007
ON CERTAIN PASSENGER, WAGON, AND CONVERTIBLE VEHICLES EQUIPPED WITH OR WITHOUT CRUISE CONTROL, A BRAKE LIGHT SWITCH MAY MALFUNCTION IF IT WAS INSTALLED INCORRECTLY.
THE BRAKE LIGHTS COULD BECOME INOPERATIVE, OR REMAIN ON. FAILURE TO PROVIDE THE PROPER SIGNAL WHEN BRAKING COULD LEAD TO A CRASH WITHOUT WARNING.
DEALERS WILL INSTALL THE NEWLY DESIGNED BRAKE LIGHT SWITCH FREE OF CHARGE. THE RECALL BEGAN ON APRIL 27, 2007, AND WILL BE CONDUCTED IN SEVERAL STAGGERED MAILINGS THROUGH SEPTEMBER 21, 2007. VEHICLES WITHIN THE MAKE, MODEL, AND MODEL YEAR OF THIS POPULATION MAY BE INVOLVED IN EITHER THIS RECALL OR 06V-183, BUT NOT BOTH. THE REMEDY IS THE SAME FOR EACH RECALL. VOLKSWAGEN DEALERS WILL APPLY THE REMEDY BASED ON THE VIN NUMBER OF THE VEHICLE. OWNERS MAY CONTACT VW AT 1-800-822-8987.
Campaign 07V063000 on NHTSA.gov
Exterior lighting, brake lights, switchMay 24, 2006
ON CERTAIN PASSENGER VEHICLES EQUIPPED WITH AUTOMATIC OR MANUAL TRANSMISSIONS AND CRUISE CONTROLS, A BRAKE LIGHT SWITCH ON THESE VEHICLES MAY MALFUNCTION IF IT WAS INSTALLED INCORRECTLY DURING SAFETY RECALLS 03V-265 OR 04V-096.
THE BRAKE LIGHTS COULD BECOME INOPERATIVE, OR REMAIN ON. FAILURE TO PROVIDE THE PROPER SIGNAL WHEN BRAKING COULD LEAD TO A CRASH WITHOUT WARNING.
DEALERS WILL INSTALL THE NEWLY DESIGNED BRAKE LIGHT SWITCH FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 27, 2006. VEHICLES WITHIN THE MAKE, MODEL, AND MODEL YEAR OF THIS POPULATION MAY BE INVOLVED IN EITHER THIS RECALL OR 06V-183, BUT NOT BOTH. THE REMEDY IS THE SAME FOR EACH RECALL. VOLKSWAGEN DEALERS WILL APPLY THE REMEDY BASED ON THE VIN NUMBER OF THE VEHICLE. OWNERS MAY CONTACT VW AT 1-800-822-8987.
Campaign 06V183000 on NHTSA.gov
Exterior lighting, hazard flashing warning lights, switchDec 16, 2004
ON CERTAIN PASSENGER VEHICLES, THE HAZARD SWITCH AND FLASHER SYSTEM FUNCTION MAY DEGRADE OVER TIME BECAUSE OF DISTORTION AND MATERIAL TRANSFER OF THE CONTACTS OF CERTAIN HAZARD SWITCH RELAYS WHICH OCCURS DUE TO SUBSTANTIALLY INCREASED ELECTRICAL CURRENT LOAD FROM HIGHER WATTAGE TURN SIGNAL BULBS.
THIS MAY RESULT IN INTERMITTENT OR INOPERATIVE TURN SIGNAL AND HAZARD FLASHER FUNCTION.
DEALERS WILL REPLACE THE HAZARD FLASHER SWITCH/RELAY KIT. THE RECALL BEGAN ON MARCH 31, 2005. OWNERS SHOULD CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 04V584000 on NHTSA.gov
Exterior lighting, brake lights, switchFeb 20, 2004
ON CERTAIN PASSENGER VEHICLES, A BRAKE LIGHT SWITCH ON THESE VEHICLES MAY MALFUNCTION.
IF THIS HAPPENS, THE BRAKE LIGHTS COULD BECOME INOPERATIVE, OR COME ON AND STAY ON, EVEN THOUGH THE VEHICLE IS PARKED.
THIS RECALL HAS BEEN SUPERCEDED BY 06V-183. OWNERS WHO HAVE HAD A REMEDY PERFORMED UNDER THIS RECALL SHOULD RETURN TO THEIR DEALER FOR THE REDESIGNED REMEDY. OWNERS SHOULD CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 04V096000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipJan 31, 2002
ON SOME PASSENGER VEHICLES, SHORT CIRCUITS CAN OCCUR WITHIN THE ELECTRONIC CONTROL UNIT OF THE ANTI-LOCK BRAKING SYSTEM (ABS).
THIS CAN RESULT IN A FIRE.
DEALERS WILL REPLACE THE ABS CONTROL UNIT. OWNER NOTIFICATION BEGAN MARCH 8, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 02V031000 on NHTSA.gov
Representative owner complaints: electrical system
149 reports, newest first. Show all
Electrical system, Sep 9, 2009
1. 2002 VW JETTA WAGON ELECTRICAL SYSTEM FAILURE ON EXPRESSWAY CAUSED VEHICLE TO STOP & UNABLE TO START 9/6/09. VEHICLE TOWED TO DEALER. 2. VW DEALER FAILURE DESCRIPTION, WIRE HARNESS CORROSION CAUSED RESTRICTION IN POWER FLOW IN LINE WHICH CAUSED ALTERNATOR TO OVERWORK AND OVERHEAT WIRE HARNESS AND FUSE PANEL. THIS EXTENSIVE ENOUGH TO CAUSE MELTING OF BOTH WIRE HARNESS AND FUSE PANEL OVER TOP OF BATTERY. 3. VW DEALER REPAIR AND REPLACE WIRE HARNESS AND FUSE BODY. 4. VW CUSTOMER CARE TOOK INFORMATION ON MY COMPLAINT ABOUT DEFECT AND POTENTIAL SAFETY ISSUE BUT WOULD DO NOTHING REFERRING ME BACK TO THE DEALER. MY QUESTION WAS WHY DID VW HAVE SUCH A DEFECT WHERE THERE WAS NO FUSIBLE LINK THAT WOULD FAIL FIRST PREVENTING THE EXTENSIVE DAMAGE THAT OCCURRED. *TR
Electrical system, Apr 18, 2009, fire
THE BOTTOM SEAT HEATER ON MY 2002 VW JETTA EITHER DOESN'T WORK AT ALL OR IF IT TURNS ON, IT OVERHEATS THE EXTREME RIGHT SIDE OF THE SEAT. A SMALL HOLE IS BURNED IN THE UPHOLSTERY, AND THE FOAM UNDERNEATH IS MELTED, DEFORMING THE APPEARANCE OF FABRIC ABOVE. THIS COULD RESULT IN A BURN TO THE SKIN ON THE RIGHT SIDE OF THE LEG IF IT GOES UNDETECTED. I SEE THIS AS A HUGE SAFETY ISSUE. *TR
Electrical system, Jan 2, 2009
WHILE DRIVING THE VEHICLE, SMOKE AND A BURNING SMELL STARTED TO EMERGE FROM THE CABIN INSTRUMENT CLUSTER. I PULLED TO THE SIDE OF THE ROAD AND NOW NOTICED THAT THE FUEL LEVEL DISPLAY AND THE COOLANT TEMPERATURE DISPLAY ARE NOT WORKING EVEN THOUGH ENGINE WAS A NORMAL OPERATING TEMP AND THE FUEL TANK WAS JUST FILLED UP. *TR
Electrical system, Dec 29, 2008
CAR WILL SUDDENLY STOP WORKING. VW CORPORATE WILL NOT ADDRESS AS THE CAR HAS HAND MANY ISSUES AND IS NO LONGER IN WARRANTY. SPENT $2K WITH VW DEALER TO DIAGNOSE. APPEARS TO BE ELECTRICAL IN NATURE. WHILE DRIVING THE CAR SUDDENLY STOP RUNNING AND ALL ELECTRICAL STOPS BRING CAR TO A HALT. ISSUE BEGAN 9/07 AND DEALER HAS HAD CAR IN SHOP ABOUT 2 MONTHS IN TOTAL. *TR
Electrical system, Dec 20, 2008
I HAVE 2002 JETTA HAVING THE SAME ELECTRICAL PROBLEM. THE DOOR / LATCH SWITCH HAS A MALFUNCTION AND WON'T COME ON WHEN THE DOOR IS OPEN. THE DOME LIGHT DOES NOT COME ON AND THE LIGHT ON THE DOOR DOES NOT COME ON. WHICH CAN CAUSE AN ACCIDENT IF THE VEHICLE COMING FROM THE REAR OF THE VEHICLE AND CAN'T SEE THE DOOR IS OPEN AT NIGHT. THE DEALERSHIP WON'T REPLACE IT EVEN THOUGH IT WAS STILL UNDER WARRANTY AT THE TIME. THERE ARE PLENTY OF PEOPLE HAVING THE SAME PROBLEMS AND PAYS THE DEALERSHIP A LOT OF MONEY TO HAVE IT FIXED. OBVIOUSLY IT IS A PROBLEM WITH ALL JETTA THAT YEAR. THE DEALERSHIP SHOULD HAVE A RECALL THE DEFECTIVE SWITCH BE REPLACE. COULD POTENTIALLY CAUSE A FIRE. *TR
Electrical system, Dec 17, 2008
IGNITION COIL!!! WAS ENTERING INTERSTATE AND ACCELERATED AND ENGINE LOST A LOT OF POWER AND STARTED RUNNING ROUGHLY. WAS LUCKY ENOUGH TO BE ONLY A FEW MILES AWAY FROM A VW DEALERSHIP (NOT MY OWN, WE WERE OUT OF TOWN). THEY SAID #1 COIL FAILED, BE CAREFUL BECAUSE THE REST WILL PROBABLY FOLLOW SHORTLY, BUT RECOMMENDED I WAIT FOR ANOTHER ONE TO FAIL AND THEN REPLACE THE REST. $230 AND 16 DAYS LATER, ANOTHER FAILED. WAS NOT ACCELERATING HARD, JUST NORMAL HWY DRIVING. STARTED DOING SOME RESEARCH, FOUND OUT THIS IS A MAJOR PROBLEM AND HAS BEEN KNOWN FOR 5 YRS!!! WILL COMPLAIN TO HIGH HEAVEN TO GET THESE REPLACED FREE OF CHARGE. I UNDERSTAND NORMAL WEAR AND TEAR AND A RANDOM PART HERE AND THERE FAILING, BUT A 5YR OLD PROBLEM IS A LITTLE BIT HARDER TO UNDERSTAND. DEALERSHIP AND VW NEED TO PRACTICE BETTER BUSINESS PRACTICES AND I DON'T KNOW WHY THIS HASN'T BEEN AN OFFICIAL RECALL YET. LOSING POWER AT 65MPH ON AN INTERSTATE IS VERY DANGEROUS, NO MATTER WHAT VW OR NHTSA SAYS. WHAT IS IT GOING TO TAKE? DEATHS? I HOPE I CAN GET THIS RESOLVED TO MY SATISFACTION BY THE DEALERS AND VW. *TR
Electrical system, Latches/locks/linkages, Nov 8, 2008
MY 2002 VW JETTA TDI HAS MANY ELECTRICAL PROBLEMS. THE ONE THAT MIGHT BE A SAFETY FACTOR IS THE MICRO SWITCHES IN THE DOOR LATCHES. THE DOORS WITH FAULTY SWITCHES DON'T KNOW IF THERE OPEN OR CLOSED. WHEN OPEN THE SAFETY LIGHT ON THE DOOR DOES NOT COME ON TO ALERT ONCOMING VEHICLES THAT A DOOR IS OPEN. IF THE SWITCH STAYS ON WHEN THE DOOR IS CLOSED, THE DOME LIGHTS STAY ON UNTIL THE BATTERY IS DEAD. THE VW DEALER JUST "JERKED" ME AROUND UNTIL THE WARRANTY HAD EXPIRED. (FREDERICTON VW). SINCE THE PART(S) FOR THIS REPAIR ARE EXPENSIVE, I FEEL THAT VW SHOULD RECALL ALL VEHICLES TO REPLACE THE SWITCHES AND DOOR LATCHES. MEL MOIR *TR
Electrical system, Jun 27, 2008
MANUFACTURER REFUSES TO REIMBURSE ME FOR WORK DONE FOR A MANUFACTURER RECALL NOT PERFORMED AT A DEALERSHIP,EVEN THOUGH CAR COULD NOT BE DRIVEN THERE DUE TO RECALL DEFECT AND MECHANIC CAME TO MY HOUSE TO REPAIR THE DEFECT WITH AN AUTHORIZED MANUFACTURERS PART
Parking brake, Engine and engine cooling, Electrical system, Exterior lighting, Service brakes, Electric, Interior lighting, Jun 18, 2008
CHECK ENGINE LIGHT CONTINUOUSLY COMES ON, COMPLETED RECALL FOR BRAKE SWITCH, EPC LIGHT CONTINUES TO COME ON, CAR STALLS WHILE WAITING FOR A LIGHT TO CHANGE VERY DANGEROUS. AFTER A NIGHT OF RAIN, LEAK IN PASSENGER SIDE FLOOR MOLD GROWING CAR WILL HAVE A VERY HARD START OR NO START AT ALL IN THE MORNING, REPLACED BATTERY 3 TIMES. CHANGED O2 SENSOR 2X, CAR BURNS OIL CONTINUOUSLY, INTERIOR LIGHTS GO OUT WHEN THEY FEEL LIKE IT, BRAKE LIGHTS DIE OUT FAST, CHANGED BRAKE LIGHTS AND SIGNAL LIGHTS AT LEAST 5X. *TR
Electrical system, Apr 20, 2008
IN REGARDS TO INVESTIGATION DP05004, I ALSO EXPERIENCED THIS SAME PROBLEM ABOUT 2 1/2 YEARS AGO. MY 2002 VOLKSWAGEN JETTA ENGINE LOST POWER, AND STALLED. WHEN THE DEALER CHECKED MY CAR THEY SAID IT WAS MY IGNITION COIL AND DIDN'T INFORM ME THAT THERE WAS AN INVESTIGATION. I WAS TOLD I HAD TO PAY FOR THE COILS, WHICH I DID. I HAVE A COPY OF MY PAPERWORK FOR THE REPAIRS. IS THERE ANYTHING I CAN DO? *TR
Electrical system, Dec 13, 2007
NO EVENTS LEAD TO THIS PROBLEM. THE ORIGINAL BATTERY IN THE VEHICLE WAS CHANGED OUT DUE ITS AGE. OVER THE PAST 4 MONTHS I HAVE CHANGED OUT THE BATTERY TWICE. ON MORE THAN AT LEAST 20 DIFFERENT TIMES, I WOULD GO TO MY VEHICLE IN THE MORNING TO START IT UP AND THE BATTERY WOULD BE COMPLETELY DEAD. NO LIGHTS, RADIO OR ANY OTHER DEVICES WERE LEFT ON IN THE VEHICLE, TO DRAIN THE ENTIRE BATTERY TO NOTHING WITHIN THE SPAN OF 10-12 HOURS. I HAVE TAKEN IT THE AUTO SHOP ON SEVERAL OCCASIONS TO HAVE A VOLTAGE TEST DONE ON THE BATTERY, ALTERNATOR AND STARTER WITH NEGATIVE RESULTS EVERY TIME FOR A PARASITIC DRAIN OF THE BATTERY. THE ALTERNATOR IS IN PERFECT WORKING ORDER AND DOES NOT NEED REPLACING. SO FAR THE HAS BEEN NOTHING THAT CAN BE DONE OTHER THAN JUMP START THE VEHICLE. DURING THE 10 OR SO HOURS I AM WORK AND LEAVE FOR THE DAY, I HAVE HAD ABSOLUTELY NO ISSUES. IF THE VEHICLE IS NOT DRIVEN OVER THE WEEKEND, COME MONDAY MORNING IT IS DEAD. I HAVE JUST RECENTLY CHANGED OUT THE BATTERY AND THERE IS ABSOLUTELY NOTHING WRONG WITH IT BUT YET ITS DEAD IF LEFT FOR MORE THAN 12 HOURS. *TR
Power train, Electrical system, Latches/locks/linkages, Jul 10, 2007, fire
PURCHASED USED 2002 VW JETTA 1.8 TURBO (5 SPEED) WITH 34,000 MILES STILL UNDER WARRANTY. TAKEN TO DEALERSHIP FOR BLOWN FUSES (CIGARETTE LIGHTER), TRUNK LATCH, CENTER CONSOLE, AND TRANSMISSION REPAIRS. FUSE PROBLEM WAS ONGOING. WITHIN A FEW MONTHS, A LOCAL MECHANIC INSTALLED A SMALL BOOST GAUGE ON THE DASH, WHICH WAS WIRED INTO A 10 AMP FUSE. WITHIN FIVE DAYS, THE CAR WAS BEING BACKED OUT OF THE DRIVEWAY WHEN SMOKE BEGAN POURING FROM ALL THE DASH VENTS. THE WIRE HARNESS, FUSE BLOCK, AND CONTROLLER COMPONENTS LOCATED BEHIND THE DASH WERE DESTROYED BY FIRE. VW OF AMERICA PREPARED TO SEND INVESTIGATORS TO NM, BUT WHEN THEY DISCOVERED GAUGE WIRING MAY HAVE CONTRIBUTED, THEY DID NOT INVESTIGATE. HAVE READ OF OTHER ELECTRICAL FIRES BEHIND INSTRUMENT PANEL, DASH, SINCE THIS TIME. OUR SON WAS DRIVING THE CAR AT THE TIME OF THE FIRE, BUT WAS ABLE TO GET OUT. *TR
Power train, Exterior lighting, Seat belts, Latches/locks/linkages, Electrical system, Jul 5, 2007
2002 JETTA WITH A SAFETY RECALL- REPLACED BRAKE LIGHT SWITCH CUSTOMER STATES THAT THE DEALERSHIP REFUSED TO FIXED THE RECALL**CC THE VW SERVICE CENTER AND CUSTOMER CARE INFORMED THE CONSUMER THE VEHICLE WAS OUT OF WARRANTY AND THEY HAD NO OBLIGATIONS TO PAY FOR TOWING OR ANY OTHER COST ASSOCIATED WITH THE VEHICLE, INCLUDING THE LAST RECALL REGARDING THE BRAKE LIGHT SWITCH THAT THE CONSUMER HAS REPLACED ON 3 SEPARATE OCCASIONS. THE CONSUMERS DAUGHTER HAD EXPERIENCED THE VEHICLE LOCKING UP AS A RESULT OF THE DEFECTIVE BRAKE SWITCH. THE INSTRUMENT PANEL FAILED AND THE CONSUMERS DAUGHTER WAS UNABLE TO READ THE PANEL. THE CONSUMER STATED IN THE PAST, THE TRUNK LATCH FAILED AS WELL AS A BROKEN BOLT ON THE TRANSMISSION, THE DRIVERS SIDE SEAT BELT AND THE EGR ALL HAD TO BE REPLACED. THE DOOR LATCH FAILED BECAUSE THE LOCK SIGNAL WAS NOT WORKING. *JB THE CONSUMER STATED THAT HE RECEIVED A RECALL FOR HIS DAUGHTER'S VEHICLE, THIS IS THE 3RD BRAKE SWITCH NOT TO MENTION OVER $800 IN UNWARRANTED CHARGES FROM THE DEALERSHIP. THE CONSUMER STATED HE WAS HOPING THAT THIS CLASSIFIES THE VEHICLE AS A LEMON. THE CONSUMER STATED WOULD LIKE DEALERSHIP TO REVIEW THE OVER CHARGES OR BUYING THE VEHICLE BACK. *TR
Electrical system, Mar 5, 2007
ENGINE HARNESS WIRING PROBLEMS - CHECK ENGINE, GLOW PLUG AND AIR BAG INDICATORS TURN ON POWER INTERMITTENT - WIPERS STOPPED FUNCTIONING. *JB
Engine and engine cooling, Electrical system, Mar 5, 2007
(1) MANY ELECTRICAL ANOMALIES. LOSS OF AIR CONDITION. DEALERSHIP ADVISES IT IS COOLANT MIGRATION CAUSING ELECTRICAL/POWER PROBLEMS. COOLANT MIGRATING FROM COOLANT BOTTLE INTO THE ELECTRICAL HARNESS AND INTO ALL ELECTRICAL SYSTEMS. (2)COOLANT MIGRATION HAS CAUSED SEVERE ELECTRICAL PROBLEMS AND THE VEHICLE MUST BE RE-WIRED. COST TO ME $310.-TO BE DETERMINED(PROBABLY 6-10,000$) (3)DEALERSHIP REFUSED TO ASSIST WITH GETTING VW OF AMERICA TO CORRECT THE PROBLEM AT THEIR COST. VW OF AMERICA REFUSED TO CORRECT THE PROBLEM AT MY REQUEST. VW HAS KNOWN SINCE 2001 (SEE TECHNICAL BULLETIN 97-01-01) THAT THE COOLANT BOTTLE IS DEFECTIVE AND HAS NOT RECALLED IT, OR PROVIDED TECHNICAL BULLETINS AS TO HOW TO PREVENT IT. DEALER ADVISES THE CAR IS NOT SAFE TO DRIVE IN ITS PRESENT CONDITION. *JB
Electrical system, Nov 28, 2006
FAILURE OF IGNITION COIL PACK AS DESCRIBED IN NHTSA ACTION NUMBER DP05004. COIL PACK FAILURE WAS DIAGNOSED BY DEALERSHIP SERVICE DEPARTMENT (WHERE WE HAD THE CAR TOWED AFTER IT DIED ON AN INTERSTATE HIGHWAY). THE DEALERSHIP INTENDS TO BILL ME ABOUT $700 TO REPLACE THE COIL PACK. WHEN I MENTIONED THE CUSTOMER SATISFACTION CAMPAIGN CITED IN THE ACTION SUMMARY ON YOUR WEBSITE, BOTH THE DEALERSHIP AND THE VW CUSTOMER CARE CENTER SAID THEY HAD NO INFORMATION ABOUT IT AND WOULD NOT HONOR IT. *NM
Electrical system, Nov 6, 2006
ON 30 OCTOBER 2006, I HAD TO HAVE MY 2002 VOLKSWAGEN THAT WAS PURCHASED BRAND NEW TOWED INTO THE DEALERSHIP. MY CAR WOULDN'T START. THOUGHT IT WAS THE BATTERY, REPLACED THE BATTERY AND IT STILL WOULDN'T START. I HAD TO HAVE THE POWER WIRE TO THE STARTER REPLACED. I'M BEING TOLD BY THE DEALERSHIP THAT IT IS VERY UNCOMMON FOR THIS WIRE TO BE REPLACED. I JUST WOULD LIKE TO KNOW FROM VOLKSWAGEN HAVE THEY RECEIVED IN OTHER COMPLAINTS. I THINK THIS IS SOMETHING OF A MANUFACTURE DEFECT. *JB
Electrical system, Oct 30, 2006
MY GLOWPLUG RELAY FAILED AND MELTED CONNECTOR AND KILLED BATTERY. HTTP://WWW.PUTFILE.COM/PIC.PHP?IMG=3822124 HTTP://WWW.PUTFILE.COM/PIC.PHP?IMG=3822125 HTTP://WWW.PUTFILE.COM/PIC.PHP?IMG=3822126 ABOVE PICS OF FAILED REALY. *JB
Exterior lighting, Vehicle speed control, Electrical system, Oct 12, 2006
DT*: THE CONTACT STATED WHILE DRIVING 65 MPH, THE VEHICLE WAS PULLED OVER BY POLICE AND INFORMED THE TAIL LIGHTS WERE NOT ILLUMINATED. THE 3 BRAKE LIGHTS FAILED TO ILLUMINATE IN RAPID SUCCESSION AND REQUIRED THAT THE BULBS NEEDED TO BE REPLACED IN AUGUST. THE CRUISE CONTROL FAILED INTERMITTENTLY, AS WELL AS, THE LIGHTING IN THE INSTRUMENT PANEL BY THE HEAT SWITCH. THE MANUFACTURER WAS NOTIFIED, BUT INFORMED THE CONTACT THE VEHICLE WAS NOT INCLUDED IN RECALL # 06V183000 FOR THE EXTERIOR LIGHTING: BRAKE LIGHTS: SWITCH DUE TO THE VIN, ALTHOUGH THE PROBLEMS WERE SIMILAR.
Steering, Suspension, Engine and engine cooling, Electrical system, Exterior lighting, Visibility, Latches/locks/linkages, Oct 5, 2006
WAY TO MANY TO LIST HERE. I HAVE HAD PROBLEMS FROM THE START. MORE THAN $7000 WORTH OF REPAIR (PLUS MORE THAT WAS COVERED BY WARR) THE FINAL ITEM THAT CAUSED ME TO SAY I WOULD NEVER CONSIDER ANOTHER VW PRODUCT WAS THE ENGINE DAMAGE CAUSED BY A TIMING BELT FAILURE. ALL SERVICES WERE PERFORMED AT THE DEALERSHIP. THE USERS MANUAL STATES INSPECTION OF THE BELT AT SERVICES (THAT I PAID FOR) AND REPLACEMENT AT 120,000 MILES. I ONLY HAD 92,000 MILES. IT WILL COST $5,000 TO REPAIR THE ENGINE. IT IS NOT COST EFFECTIVE TO REPAIR THIS CAR. IT WAS A GREAT CAR TO DRIVE BUT QUALITY CONTROL IS POOR AT BEST. *NM
Engine and engine cooling, Electrical system, Sep 8, 2006
I HAVE HAD SEVERAL PROBLEMS WITH MY MIL LIGHT SINCE MY 5 YR/50,000 MILE WARRANTY EXPIRED-IN FACT, I HAVE LOST COUNT AS TO HOW MANY TIMES I'VE HAD TO TAKE MY CAR IN (THE NUMBER OF FAILURES LISTED BELOW IS JUST AN ESTIMATE). THE FIRST TIME THIS LIGHT CAME ON, THE CAR HAD 52 OR 54 MILES ON IT. IT WAS ONLY A FEW DAYS OLD. APPARENTLY SOMETHING HAD CRACKED. IN MARCH OF THIS YEAR, THREE OF THE CABLES BROKE, THEN NOT TWO WEEKS LATER THE OTHER THREE BROKE. THE PROBLEMS JUST KEPT ADDING UP. I HAVE TRIED TO BE PATIENT WITH THIS DEALERSHIP, BUT SIMPLY CANNOT UNDERSTAND WHY ON AVERAGE, I END UP BACK AT THE DEALERSHIP, GETTING MY CAR SERVICED ON AVERAGE, TWO WEEKS AFTER THE CAR'S INITIAL APPOINTMENT. THE LAST TIME I WENT IN, I SPOKE WITH THE MANAGER. FIRST, HE DISPARAGINGLY ASKED ME IF I WAS MAKING SURE TO FILL THE GAS TANK WITH PREMIUM GAS, AS IS WRITTEN ON THE GAS FLAP. HE THEN PROCEEDED TO ASK IF I WAS TIGHTENING THE GAS CAP. HE REASSURED ME THAT I SHOULD NOT HAVE FURTHER PROBLEMS WITH THIS SPECIFIC PART, BECAUSE ALL THE PARTS PERTAINING TO THIS SPECIFIC LIGHT HAVE BEEN REPLACED. LO AND BEHOLD, TWO DAYS AGO, MY MIL LIGHT WENT ON. ON AVERAGE, EACH TIME I VISIT THIS PARTICULAR DEALERSHIP SERVICE DEPARTMENT, I END UP PAYING $350-600 DOLLARS. SOMEHOW, THAT DOES NOT SEEM RIGHT. I HAVE BEEN FOLLOWING THE SERVICE DEPARTMENT'S INSTRUCTIONS, AND TO MY DISMAY, THIS LONG-STANDING, EXTREMELY EXPENSIVE PROBLEM HAS NOT BEEN RESOLVED. *JB
Electrical system, Exterior lighting, Sep 8, 2006
THE EPC LIGHT CAME ON WHILE I WAS DRIVING MY VEHICLE. I TURNED OFF MY CAR WHEN I ARRIVED AT MY DESTINATION. I READ THE MANUAL, AND IT WAS NOT HELPFUL. IT JUST STATED THAT I SHOULD TAKE THE CAR TO A DEALER OR QUALIFIED SPECIALIST AS SOON AS POSSIBLE (NOTE: THIS IS WHAT THE BOOKLET SAYS FOR THE MAJORITY OF ITEMS IN THE OWNERS' MANUAL). UPON RETURNING TO MY VEHICLE, I STARTED MY CAR ONCE MORE. MY ENGINE TURNED OVER, BUT THE CAR WAS UNABLE TO SHIFT FROM PARK INTO ANY OTHER GEAR. THE VEHICLE HAD TO BE TOWED TO AN AUTO SHOP. UPON FURTHER INSPECTION, THE AUTO SHOP INFORMED ME THAT MY CAR HAD A "FEATURE" THAT DISABLED THE CAR FROM SHIFTING GEARS DUE TO A TAIL-LIGHT FUSE THAT BLEW OUT. IT IS BELIEVED THAT DISABLING THE VEHICLE SERVES THE PURPOSE OF MAINTAINING SAFETY ON THE STREETS- A VEHICLE IN MOTION WITHOUT TAILLIGHTS IS APPARENTLY MORE DANGEROUS THAN A DRIVER STRANDED ON THE ROAD BECAUSE THEIR CAR HAS STRANDED THEM. LUCKILY, I WAS FORTUNATE ENOUGH NOT TO BE IN A BAD SITUATION. SO FINALLY, THE CAR WAS FIXED, OF COURSE AFTER I PAID YET ANOTHER HEFTY BILL FOR MY CAR. *JB
Engine and engine cooling, Electrical system, Vehicle speed control, Jul 18, 2006
WHILE DRIVING IN THE AFTERNOON, MY VEHICLE SUDDENLY LOST POWER AND ACCELERATION CAPABILITY WITH THE "CHECK ENGINE" LIGHT COMING ON AND BLINKING. I TOOK IT TO THE DEALER IMMEDIATELY. I AM INFORMED MY 2002 VW JETTA 1.8T HAS "3 FAULTY COILS." THE FAILURE WAS SUDDEN AND WITHOUT WARNING. I MAINTAIN MY CAR ACCORDING TO VW SPECS. IN 02/2003 VW ACKNOWLEDGED A PROBLEM WITH THIS IN OVER 530,000 2001 TO EARLY 2003 VEHICLES. I FEEL THE FAILURE WAS PREMATURE (AS TO WHAT COULD BE TYPICALLY EXPECTED OF AN ENGINE/VEHICLE FOR RELIABILITY), AND A DANGER. OBVIOUSLY THE FACT THAT IT HAS REMANIFESTED IN SUCH A SHORT PERIOD OF TIME SHOWS THAT IT WAS NOT PROPERLY ADDRESSED WITH THE ORIGINAL FIX ONLY 2 YEARS AGO. MY VEHICLE WAS UNABLE TO ADEQUATELY MAINTAIN ITSELF WITHIN THE FLOW OF TRAFFIC. I WAS LUCKY TO GET TO THE 'SLOW LANE' WITHOUT INCIDENT. VW DISCLAIMS ANY RESPONSIBILITY FOR DEFECT OR OTHERWISE AND SAYS THAT BECAUSE THE VEHICLE IS OUT OF ITS WARRANTY PERIOD I AM RESPONSIBLE ($454.00). I WILL PAY THIS, BUT HOW CAN I DRIVE KNOWING THAT THESE COILS COULD STOP ALL OR ANY ONE CYLINDER FROM CORRECTLY FIRING? THIS COULD KILL ME AND THE MANUFACTURER DOES NOT CARE.. AS THEY QUITE BLUNTLY STATED. *NM
Electrical system, Exterior lighting, Jun 29, 2006
7TH TIME THIS HAS HAPPENED. CAR IS IMMOBILIZED BY A FAULTY BRAKE LIGHT SWITCH - HAS HAPPENED EVERY SIX MONTHS SINCE WE PURCHASED THE CAR. *JB
Electrical system, May 24, 2006
TURN SIGNAL STALK IS DEFECTIVE AND CAUSING A FULL ELECTRICAL LOOP CAUSING A FAST CLICKS AS IF THE TURN SIGNAL FLASHER WAS ON, BUT IT'S NOT. AT TIMES IT HAS CAUSED THE FLASHER LIGHTS TO COME ON WHEN I HAD NOT EVEN TOUCHED THE TURN SIGNAL STALK. *JB