2002 Volkswagen Jetta
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 711 owner complaints filed for this model year. This is the 3rd highest complaint count among 26 Jetta model years with reports.
Of the 2002 reports, 32 involved a crash and 71 involved a fire. 75 people were injured and 10 people died.
What owners report most often
Recalls and investigations
Engine and engine cooling, engineMar 7, 2014
The Gates Corporation (Gates) is recalling certain aftermarket Tru-Flow Water Pumps, part number TFW 41127, sold at certain NAPA Auto Parts and/or installed by automotive service technicians after November 1, 2013 (and manufactured August 2013 through October 2013) that have a black-colored pulley/sprocket or do not have 'US9377' stamped on the water pump housing. These service replacement parts were sold for use in model year 1999-2005 Audi A4, 2000-2006 Audi TT, 1998-2005 Volkswagen Beetle, 1999-2006 Golf, 1999-2008 and 2011-2013 Volkswagen Jetta, and 2000-2005 Volkswagen Passat. In the affected water pumps, the pulley or sprocket that turns the timing belt may develop microfractures causing the timing belt to fail.
A failure of the timing belt may cause the engine to shut down, potentially increasing the risk of a vehicle crash.
Gates will notify owners, and dealers will replace the water pump, free of charge. The recall began during May 2014. Owners may contact The Gates Corporation at 1-303-744-1911.
Campaign 14E007000 on NHTSA.gov
Service brakes, hydraulic, foundation components, master cylinderMar 29, 2007
CERTAIN CARDONE MASTER CYLINDERS WITH PART NUMBERS 10-2925, 10-2987, 10-2987MZA, 10-3083, 11-3015, 11-3042, 11-3044, 11-3045, 11-3047, 11-3064, AND 11-3156, AND WITH DATE CODES LOWER THAN DCA7078 SOLD AS REPLACEMENT EQUIPMENT FOR USE ON THE VEHICLES LISTED ABOVE. THE SEAL ON MASTER CYLINDER CAN FAIL AND LEAK BRAKE FLUID.
LOSS OF BRAKE FLUID CAN RESULT IN POOR BRAKING PERFORMANCE, POSSIBLY RESULTING IN A VEHICLE CRASH.
CARDONE WILL NOTIFY OWNERS AND OFFER TO REPURCHASE ANY DEFECTIVE MASTER CYLINDERS. THE RECALL BEGAN DURING APRIL 2007. OWNERS CAN CONTACT CARDONE AT 1-800-777-4780.
Campaign 07E023000 on NHTSA.gov
Exterior lighting, brake lights, switchFeb 20, 2007
ON CERTAIN PASSENGER, WAGON, AND CONVERTIBLE VEHICLES EQUIPPED WITH OR WITHOUT CRUISE CONTROL, A BRAKE LIGHT SWITCH MAY MALFUNCTION IF IT WAS INSTALLED INCORRECTLY.
THE BRAKE LIGHTS COULD BECOME INOPERATIVE, OR REMAIN ON. FAILURE TO PROVIDE THE PROPER SIGNAL WHEN BRAKING COULD LEAD TO A CRASH WITHOUT WARNING.
DEALERS WILL INSTALL THE NEWLY DESIGNED BRAKE LIGHT SWITCH FREE OF CHARGE. THE RECALL BEGAN ON APRIL 27, 2007, AND WILL BE CONDUCTED IN SEVERAL STAGGERED MAILINGS THROUGH SEPTEMBER 21, 2007. VEHICLES WITHIN THE MAKE, MODEL, AND MODEL YEAR OF THIS POPULATION MAY BE INVOLVED IN EITHER THIS RECALL OR 06V-183, BUT NOT BOTH. THE REMEDY IS THE SAME FOR EACH RECALL. VOLKSWAGEN DEALERS WILL APPLY THE REMEDY BASED ON THE VIN NUMBER OF THE VEHICLE. OWNERS MAY CONTACT VW AT 1-800-822-8987.
Campaign 07V063000 on NHTSA.gov
Exterior lighting, brake lights, switchMay 24, 2006
ON CERTAIN PASSENGER VEHICLES EQUIPPED WITH AUTOMATIC OR MANUAL TRANSMISSIONS AND CRUISE CONTROLS, A BRAKE LIGHT SWITCH ON THESE VEHICLES MAY MALFUNCTION IF IT WAS INSTALLED INCORRECTLY DURING SAFETY RECALLS 03V-265 OR 04V-096.
THE BRAKE LIGHTS COULD BECOME INOPERATIVE, OR REMAIN ON. FAILURE TO PROVIDE THE PROPER SIGNAL WHEN BRAKING COULD LEAD TO A CRASH WITHOUT WARNING.
DEALERS WILL INSTALL THE NEWLY DESIGNED BRAKE LIGHT SWITCH FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 27, 2006. VEHICLES WITHIN THE MAKE, MODEL, AND MODEL YEAR OF THIS POPULATION MAY BE INVOLVED IN EITHER THIS RECALL OR 06V-183, BUT NOT BOTH. THE REMEDY IS THE SAME FOR EACH RECALL. VOLKSWAGEN DEALERS WILL APPLY THE REMEDY BASED ON THE VIN NUMBER OF THE VEHICLE. OWNERS MAY CONTACT VW AT 1-800-822-8987.
Campaign 06V183000 on NHTSA.gov
Exterior lighting, hazard flashing warning lights, switchDec 16, 2004
ON CERTAIN PASSENGER VEHICLES, THE HAZARD SWITCH AND FLASHER SYSTEM FUNCTION MAY DEGRADE OVER TIME BECAUSE OF DISTORTION AND MATERIAL TRANSFER OF THE CONTACTS OF CERTAIN HAZARD SWITCH RELAYS WHICH OCCURS DUE TO SUBSTANTIALLY INCREASED ELECTRICAL CURRENT LOAD FROM HIGHER WATTAGE TURN SIGNAL BULBS.
THIS MAY RESULT IN INTERMITTENT OR INOPERATIVE TURN SIGNAL AND HAZARD FLASHER FUNCTION.
DEALERS WILL REPLACE THE HAZARD FLASHER SWITCH/RELAY KIT. THE RECALL BEGAN ON MARCH 31, 2005. OWNERS SHOULD CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 04V584000 on NHTSA.gov
Exterior lighting, brake lights, switchFeb 20, 2004
ON CERTAIN PASSENGER VEHICLES, A BRAKE LIGHT SWITCH ON THESE VEHICLES MAY MALFUNCTION.
IF THIS HAPPENS, THE BRAKE LIGHTS COULD BECOME INOPERATIVE, OR COME ON AND STAY ON, EVEN THOUGH THE VEHICLE IS PARKED.
THIS RECALL HAS BEEN SUPERCEDED BY 06V-183. OWNERS WHO HAVE HAD A REMEDY PERFORMED UNDER THIS RECALL SHOULD RETURN TO THEIR DEALER FOR THE REDESIGNED REMEDY. OWNERS SHOULD CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 04V096000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipJan 31, 2002
ON SOME PASSENGER VEHICLES, SHORT CIRCUITS CAN OCCUR WITHIN THE ELECTRONIC CONTROL UNIT OF THE ANTI-LOCK BRAKING SYSTEM (ABS).
THIS CAN RESULT IN A FIRE.
DEALERS WILL REPLACE THE ABS CONTROL UNIT. OWNER NOTIFICATION BEGAN MARCH 8, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 02V031000 on NHTSA.gov
Representative owner complaints
711 reports, newest first.
Air bags, Equipment, Jul 22, 2004, crash
WAS IN AN AUTOMOBILE ACCIDENT AND WAS HIT SQUARE IN THE SIDE OF THE CAR AT 45 MPH. DAMAGE WAS DONE TO ENTIRE LEFT SIDE OF VEHICLE. NO AIR BAGS DEPLOYED. I HAVE FRONT AND SIDE AIR BAGS. CALLED VOLKSWAGEN TO DETERMINE WHERE SENSORS ARE, AND THE SENSOR ON THE SIDE IS WHERE I WAS HIT. I DID SOME RESEARCH THROUGH NHTSA REPORTS ON VOLKSWAGEN, SEEMS THERE ARE A SUFFICIENT AMOUNT OF CONSUMER COMPLAINTS WITH THE AIRBAGS, MANY OF WHICH STATE VOLKSWAGEN DIDN'T WANT TO DISCUSS OR TAKE CARE OF. I AM CONCERNED WITH FOR MY OWN SAFETY WHILE DRIVING THIS VOLKSWAGEN. *JB
Engine and engine cooling, Jul 20, 2004
THE VEHICLE'S TIMING BELT FAILED WITHOUT WARNING AT 52,000 MILES. AS A RESULT, THE VEHICLE HAS BECOME INOPERATIVE. PLEASE PROVIDE ADDITIONAL INFORMATION. *LA
Service brakes, Hydraulic, Jul 16, 2004
I HAVE A 2002 VOLKSWAGEN JETTA. I HAD THE BRAKES CHECKED DUE TO VIBRATION. EVEN THOUGH THERE WAS 40% OF THE PADS LEFT THE FRONT ROTORS HAD TO BE REPLACED. I HAVE BEEN TOLD THE ROTARS ON THE JETTA ARE LIGHTER/THINNER AND WITH A COMBINATION OF HARDER BRAKE PADS IT IS NOT UNUSUAL FOR THE ROTARS TO WARP WITH HEAVY CITY DRIVING. IT IS NOT UNCOMMON TO HAVE TO REPLACE THE ROTORS WITH THE VERY FIRST BRAKE JOB. I WAS TOLD THAT WITH SUBSEQUENT BRAKE REPAIRS THE REPLACEMENT ROTORS PROBABLY COULD BE TURNED AND NOT NEED CHANGED. THERE IS AN OBVIOUS ISSUE WITH THE FACTORY ROTORS AND/OR PAD MATCH. A FIRST TIME BRAKE JOB SHOULD NOT REQUIRE ROTOR REPLACEMENT. *AK
Wheels, Jul 15, 2004
TWICE IN THE PAST FOUR MONTHS I HAVE BEEN DRIVING THE CAR AND UNFORTUNATELY HIT A POTHOLE. NOTHING OUT OF THE ORDINARY, A SIMPLE POTHOLE ON THE ROAD. IN BOTH INSTANCES THE FRONT PASSENGER-SIDE WHEEL (RIM) HAS BENT AND THE TIRE BLEW OUT. I HAVE NOW HAD TO REPLACE THE WHEEL AT AN OUTRAGEOUS PRICE. I FIND IT RIDICULOUS THAT THIS HAS OCCURRED TWICE IN SUCH A SHORT PERIOD OF TIME. THE SECOND INCIDENT WAS AT NIGHT AND IN THE RAIN. I DO NOT KNOW HOW TO CHANGE A TIRE, AND NO ONE STOPPED TO HELP ME. I HAD TO PAY $25 TO A TOWING COMPANY TO HAVE SOMEONE COME OUT AND CHANGE THE TIRE. *LA
Air bags, Jul 13, 2004
PROBLEMS WITH AIR BAG SYSTEM RESULTED IN UNNECESSARY DEPLOYMENTS. *MR VW REFUSED TO DISCUSS THE MATTER WITH THE DEALER OR THE CONSUMER. THERE WAS AN INTERMITTENT AIR BAG DEPLOYMENT OF THE HEAD AND SIDE PASSENGER AIR BAGS DURING NORMAL TRAVEL. THE VEHICLE WAS STILL UNDER WARRANTY. THE CONSUMER DISCOVERED THAT 40 OTHER 2002 JETTA OWNERS EXPERIENCED THIS SAME PROBLEM. *SC *JB
Service brakes, Hydraulic, Jul 8, 2004
WHILE DRIVING AT ANY SPEED FRONT BRAKES LOCKED UP. *AK
Seats, Jul 3, 2004, fire
DRIVER SEAT CAUGHT ON FIRE. *AK
Suspension, Visibility, Jun 15, 2004
BOTH FRONT WHEEL BEARINGS FAILED WITH LESS THAN 60,000 MILES. FRONT RIGHT ELECTRIC WINDOW FELL INTO DOOR AT 65,000. REPLACED SPOOL AND BROKEN RETENTION CLIPS. RADIO HAS FAILED 3 TIMES AND BEEN REPLACED TWICE. THIRD TIME I HAD TO RESET FUSE #42. OLD PARTS ARE AVAILABLE. *AK
Wheels, Equipment, Jun 14, 2004
WHILE ON THE FREEWAY WE HAD A BLOWN TIRE IN OUR 2002 VW JETTA GLS VR6 VEHICLE. WE COULD NOT OPEN THE WHEEL BOLTS SINCE THEY WERE GLUED FROM THE FACTORY, INTO THE WHEEL. IT TOOK A 4' PIECE OF PIPE TO OPERATE THE BOLTS WRENCH TO OPEN THEM. FURTHERMORE, THE JACK SUPPLIED WITH THE VEHICLE IS UNDERSIZED AND UNSAFE TO OPERATE. IT SHIFTED WITH THE VEHICLE AND WAS NOT ABLE TO PROVIDE A STEADY SUPPORT FOR RAISING THE VEHICLE FOR THE WHEEL CHANGE. AFTER A FEW TRIES, WE RESORTED TO USING A HYDRAULIC JACK SUPPLIED BY THE LOCAL SHERIFF DEPUTY WHO WAS PASSING BY THE LOCATION WE WERE STOPPED AT. *AK
Visibility, Jun 10, 2004
I PURCHASED A NEW 2002 JETTA GLS AND HAVE HAD THE CAR JUMP STARTED FOUR TIMES IN THE PAST YEAR. AFTER THE SECOND TIME THE BATTERY DIED, THEY GAVE ME A SOLAR PANEL TO HELP KEEP THE BATTERY CHARGED. MY BATTERY DIED AGAIN LAST WEEK WITH THE SOLAR PANEL PLUGGED IN. VW RAN ANOTHER DIAGNOSTIC TEST AND STILL MAINTAINS THAT, AMONG A LONG LIST OF THE OTHER POSSIBILITIES THEY HAVE OFFERED ME, THEY ARE SURE IT IS BECAUSE I DON'T DRIVE THE CAR ENOUGH TO CHARGE THE BATTERY SUFFICIENTLY TO HANDLE ALL THE ELECTRONICS THAT ARE STANDARD ON THE CAR. I AM NOT SATISFIED WITH THIS EXPLANATION. IF THEY PUT ALL THESE "EXTRAS" ON THE CAR AND IT DRAWS TOO MUCH ON THE BATTERY WHEN NOT DRIVEN FOR A FEW DAYS , THEN WHY PUT THEM ON THE CAR? IN ADDITION,I ALSO HAD THE FRONT WINDOWS CRASH INSIDE THE DOOR WHILE ENTERING A MAJOR HIGHWAY. THEY WERE REPLACED. AND, LAST MONTH WHILE I HAD THE CAR IN FOR A RECALL REGARDING THE TAIL LIGHTS, I HAD TO HAVE THE WINDOW MECHANISM FIXED AGAIN DUE TO A FAULTY CLAMP. I WILL NEVER BUY ANOTHER VOLKSWAGEN. I NEVER EXPECTED A NEW CAR TO HAVE SO MANY PROBLEMS. IT IS AN INCONVENIENCE AND A WASTE OF TIME. *AK
Electrical system, Equipment, Jun 3, 2004, fire
I HAD A VW JETTA 2002 MODEL WITH 13880 MILES. PRIOR TO THAT INCIDENT, I HAD NO ACCIDENT OR TROUBLE. I HAD SERVICE CHECK UP DONE AND THE LAST ONE WAS DONE ON MAR.16, 2004. ON APR.5, I PARKED THE CAR IN THE ELEMENTARY SCHOOL PARKING LOT. I TOOK OUT THE IGNITION KEY, BUT THE CAR WAS STILL SHAKING AND VIBRATING AND THE SOUND WAS GETTING LOUDER AND LOUDER. I CALLED OUT FOR HELP AND THE JANITOR CAME TO OPEN UP THE HOOD. BY THE TIME, THE BURNING SMELL WAS ALL OVER AND THE SMOKE WAS COMING OUT. THE CABLES ATTACHED TO THE BATTERY WAS ON FIRE AND THE BATTERY WAS MELTING. THE JANITOR HAD TO CUT OFF THE CABLES IN ORDER TO STOP THE FIRE. IT WAS TOWED AWAY TO VW SUNNYVALE. AFTER THE INSPECTION, VW SAID THAT THE PROBABLE CAUSE WAS THE SAFETY KEY DEVICE WHICH WAS INSTALLED AT THE BOB LEWIS DEALER WHERE WE BOUGHT THE CAR. THEN THE STARTER DISENGAGED. VW SAID IT WAS AN AFTERMARKET PRODUCT THAT THEIR BUMPER TO BUMPER WARRANTY WON'T COVER THE REPAIR. WHEN WE BOUGHT THIS CAR, IT WAS NEW AND WE REFUSED TO HAVE AN EXTRA SAFETY DEVICE, BUT BOB LEWIS HAD LEFT IT THERE WITHOUT OUR KNOWLEDGE. THEY ALSO DID NOT DISCLOSE THAT MODIFICATION WAS DONE NOR AFTER ANY MODIFICATION. THE CAR WILL NOT BE COVERED BY THE MANUFACTURER'S WARRANTY. NOW THE SUNNYVALE DEALER ESTIMATED THE COST OF REPAIR FOR $14500. MY INSURANCE HAD SENT 2 APPRAISERS AND I AM WAITING FOR THEIR REPORTS. I TRIED TO REACH BOB LEWIS, BUT THEY HAVE NEVER CALLED ME BACK. *LA THE POINT OF ORIGIN WAS IN THE WIRING. THE STARTER DISENGAGED AND THE PROBABLE CAUSE WAS THE AFTER MARKET PRODUCT DUE TO A MODIFICATION ON THE ORIGINAL WIRING. (THE DAMAGE APPEARED TO BE DIRECTLY BELOW THE BATTERY) *SC *JB
Visibility, May 28, 2004
WHILE ATTEMPTING TO ROLL THE WINDOW UP, THE WINDOW FELL INTO THE DOOR. THE CAR WAS PARKED IN A PUBLIC PARKING LOT DURING THE DAY, WITHOUT BEING ABLE TO SECURELY LOCK THE VEHICLE. THE LOCAL VW SHOP WAS ABLE TO CORRECT THE PROBLEM THE FOLLOWING DAY. THIS WAS THE SECOND OCCURRENCE. *LA
Service brakes, Hydraulic, Engine and engine cooling, Power train, Electrical system, May 26, 2004
1) TRANSMISSION SLIPS, AND CAUSES A THUD. HAVE TAKEN VEHICLE TO DEALERSHIP 3 TIMES AND NOTHING HAS BEEN DONE TO CORRECT THIS PROBLEM. 2) LED DISPLAY DISAPPEARS. HAVE INFORMED DEALERSHIP OF THIS PROBLEM TWICE AND NOTHING HAS BEEN DONE TO CORRECT THIS PROBLEM. 3) BRAKES ARE MUSHY. HAVE INFORMED DEALERSHIP ONCE AND NOTHING HAS BEEN DONE TO CORRECT THIS PROBLEM. 4) VEHICLE IS SLUGGISH WHEN ACCELERATING. HAVE INFORMED DEALERSHIP ONCE. 5) ENGINE LIGHT HAS COME ON, AND THERE IS PECULIAR SMELL. HAVE INFORMED DEALERSHIP ONCE. *NM
Service brakes, Hydraulic, Structure, May 23, 2004
VEHICLE HAD DIFFICULTY SHIFTING OUT OF PARK. DEALERSHIP SAID IT HAD TO DO WITH A BRAKE SWITCH RECALL AND THAT THE PROBLEM WAS CORRECTED. WHEN VEHICLE WAS DRIVEN AFTER REPAIR, BRAKES FELT DIFFERENTLY, BUT WORKED. A WEEK LATER WHILE DRIVING ON THE INTERSTATE, THE BRAKE PEDAL STUCK AND WOULD NOT ACCELERATE OVER 50MPH. THE DEALERSHIP SAID THE MASTER CYLINDER WAS BAD AND WILL REPLACE IT. OTHER PROBLEMS INCLUDE THE ARM REST BREAKING THREE TIMES, WINDOW MECHANICS NEEDED REPLACED, DOOR LEAKS, AND COVER ON PLASTIC INTERIOR PEELING.*AK
Air bags, May 20, 2004
PASSENGER SIDE/WINDOW AIRBAG DEPLOYED. DEALER STATED THAT COMPUTER WAS READING CRASH DAMAGE. CONSUMER INDICATED VEHICLE WAS NOT INVOLVED IN A CRASH. *AK THE VEHICLE WAS TAKEN TO THE DEALER. THE DEALER PULLED DATA OFF THE COMPUTER THAT INDICATED THAT THERE WAS A CRASH AND DAMAGE TO THE RIGHT FRONT WHEEL. DUE TO THEIR FINDINGS THE MANUFACTURER REFUSED TO COVER ANY REPAIRS UNDER WARRANTY. THE CONSUMER'S INSURANCE COMPANY ALSO PERFORMED AN INVESTIGATION AND THEY CONCLUDED THAT THERE WAS NO EVIDENCE OF A CRASH. THE INSURANCE COMPANY AND MANUFACTURER ARE TRYING TO SCHEDULE A TIME TO GET TOGETHER AND TAKE THE AIR BAGS APART TO DETERMINE WHAT CAUSED THEM TO DEPLOY. *NM
Seats, May 20, 2004
DRIVER'S SIDE SEAT WARMER MALFUNCTIONED. THE DRIVER BEGAN TO SEE AND SMELL SMOKE, PULLED OVER, GOT OUT, AND NOTICED A QUARTER SIZE HOLE IN THE DRIVER'S SIDE SEAT THAT WAS SMOKING, AND LITTLE SPARKS CAME OUT. *AK VEHICLE WAS REPAIRED UNDER WARRANTY. *LA
Exterior lighting, May 17, 2004
RECALL NOTICE REGARDING THE BRAKE LIGHTING SYSTEM. *MR THE BRAKE LIGHT SWITCH FAILED PRIOR TO THE CONSUMER RECEIVING RECALL NOTICE 04V-096000 WHICH CAUSED THE BRAKE LIGHTS TO MALFUNCTION TWICE. ON BOTH OCCASIONS THE VEHICLE WAS TAKEN TO THE LOCAL DEALER WHERE THEY REPLACED THE LIGHT BULBS. AFTER THE RECALL ARRIVED THE CONSUMER REQUESTED REIMBURSEMENT FROM THE DEALER FOR THE TWO BULBS THE REPLACED. THE DEALER DENIED HER REQUEST SO NOW SHE IS REQUESTING REIMBURSEMENT FROM THE MANUFACTURER. *NM
Fuel system, Gasoline, Electrical system, Vehicle speed control, May 17, 2004
MY 2002 VW JETTA, VIN# [XXX] HAS APPROXIMATELY 22,334 MILES ON IT AND HAS BEEN AT PACIFIC VW SINCE MARCH 18, 2004. THE CONCERN WITH THE VEHICLE, WHICH THE DEALER/FACTORY REPS HAVE BEEN UNABLE TO REMEDY IS WITH A COMPLETE LOSS OF ACCELERATION. *AK WHEN DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE WILL SLIGHTLY ACCELERATE TO ABOUT 15-20 MPH AND THEN THE VEHICLE WILL NOT PROPEL FORWARD AT ANY FASTER RATE, EVEN WITH THE PEDAL ALL THE WAY TO THE FLOOR. ACCELERATION IS RESUMED WHEN THE PEDAL IS BROUGHT UP TO THE TOP AGAIN AND DEPRESSED YET AGAIN TO GET ANY NORMAL TYPE OF ACCELERATION. PLEASE NOTE THAT THIS IS NOT POOR ACCELERATION BUT RATHER AN INABILITY FOR THE VEHICLE TO ACCELERATE. THIS CONDITION HAS BEEN ATTEMPTED TO BE REMEDIED BY MY DEALERSHIP BY REPAIRING/REPLACING THE ECM, TCM, FUEL PUMP, WIRING HARNESS AND A RADIATOR HOSE - THE HOSE WAS DAMAGED WHILE ATTEMPTING TO REPAIR THE VEHICLE AND IS UNRELATED TO THE VEHICLES TRUE CONCERNS. ALL OTHER ITEMS WERE UNSUCCSESSFUL. THE SAFETY CONCERN IS THAT WHEN MERGING OR TURNING ONTO TRAFFIC AND ATTEMPTING TO ACCELERATE, THERE IS A HUGE POTENTIAL FOR AN ACCIDENT IF THE VEHICLE WILL NOT ACCELERATE, EVEN WITH THE PEDAL ALL THE WAY TO THE FLOOR. I FEAR THAT A REAR END ACCIDENT MAY ENSUE IF THIS CONDITION IS NOT FIXED BY VW. I HAVE YET TO HEAR FROM A FACTORY REPRESENTATIVE DESPITE MULTIPLE PHONE CALLS AND AN EMAIL NOTIFICATION TO VW. KIND REGARDS, [XXX]. *AK UPDATED 07/30/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Air bags, May 14, 2004, crash
WHILE DRIVING BETWEEN 30 AND 35 MPH CONSUMER HIT A POT HOLE AND FRONT PASSENGER AND SIDE CURTAIN AIR BAGS DEPLOYED. DEALER NOTIFIED. *AK
Visibility, Apr 28, 2004
THE PASSENGER WINDOW FOR MY 2001 JETTA FAILED WHILE DRIVING. THERE WAS A LOUD BANG AND THE WINDOW FELL INSIDE THE CAR, MAKING THE CAR IMPOSSIBLE TO SECURE. I PARK ON THE STREET IN SAN FRANCISCO AND RAIN IS FORCASTED.
Seats, Apr 25, 2004, fire
HEATED SEAT MALFUNCTION ONED A 2002.5 VW JETTA. HEATING ELEMENT BURNED A HOLE THROUGH THE FABRIC ON THE SEAT. ALSO. BURNING THE PANTS THAT I WAS WEARING. NOTHING HAS BEEN DONE TO FIX THE PROBLEM I WAS TOLD THAT THE PARTS ARE ON BACKORDER. THIS ALSO HAPPENED MARCH 15, 2003. *AK
Seats, Apr 21, 2004
MY SEAT WARMERS BURNT ME AND THE LEATHER IN MY CAR LEAVING A CLEARLY VISIBLE BURN MARK IN THE LEATHER.*AK
Seats, Apr 7, 2004
HEATED SEAT OVER HEATED AND STARTED TO BURN A HOLE THROUGH THE SEAT. ONLY WAS PREVENTED FROM BURNING LEG DUE TO THE FACT I HAD SHORTS ON AND LAYERED WINDPANTS OVER THE SHORTS - I.E. 3 LAYERS OF CLOTHES. *AK
Electrical system, Apr 5, 2004
COIL PACK HAS BEEN REPLACED 3 TIMES BUT VEHICLE CONTINUES TO LOSE POWER AND DRIVE ROUGH. THERE HAVE BEEN SEVERAL OCCASIONS WHEN AN ACCIDENT WAS NARROWLY AVOIDED. I DO NOT FEEL SAFE DRIVING THIS CAR. THIS IS A LEASE. I OFFERED VW THE OPTION OF LETTING ME MAKE ONE CASH PAYMENT TO PAY OUT THE LEASE BUT VW REFUSED TO DO THIS. VW SAID I HAVE TO KEEP THIS CAR UNTIL 90 DAYS BEFORE DUE DATE. CAR HAS BEEN TOWED IN 3 TIMES FOR THIS PROBLEM AND DRIVEN IN THREE OTHER TIMES. I NEVER KNOW WHEN I WILL HAVE TO WALK. *JB
Air bags, Apr 1, 2004
WHILE ACCELERATING FROM A STOP AT 10 MPH THE SIDE IMPACT AIR BAGS ON THE PASSENGER SIDE INADVERTENTLY DEPLOYED. THE DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK *NM